<p>Our company is seeking energized <strong>Call Center Representatives</strong> to provide outstanding customer service in a professional, on-site environment. This role requires strong verbal communication, problem-solving, and conflict resolution capabilities. Successful candidates will assist customers with inquiries, issues, and represent the company’s values in each interaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming customer calls and assist with inquiries regarding services or accounts.</li><li>Provide resolutions to issues quickly and accurately, escalating complex challenges appropriately.</li><li>Document customer information and call details into the company CRM system.</li><li>Meet or exceed performance metrics, including response time, call quality, and customer satisfaction.</li><li>Stay updated on company policies, procedures, and service offerings.</li></ul>
<p>We are looking for a dedicated Customer Service Representative in New Holland, Pennsylvania. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries and resolving service issues. This position offers an opportunity to work in a dynamic environment while supporting key business operations.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to address customer inquiries professionally and efficiently.</p><p>• Identify and resolve customer service issues within your designated area of authority.</p><p>• Escalate complex issues outside of your scope to the appropriate department for resolution.</p><p>• Maintain detailed records of all customer interactions and inquiries.</p><p>• Monitor trends in customer service issues and communicate them to support root cause analysis.</p><p>• Perform other duties as assigned by the supervisor to support the team.</p>
<p>Are you passionate about providing excellent customer service and building meaningful connections with customers and clients? A leading company staffed by Robert Half is searching for an enthusiastic and resourceful <strong>Customer Service Representative</strong> to join their team.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver outstanding customer experiences through communication, problem-solving, and relationship building across multiple channels (phone, email, live chat, etc.).</li><li>Manage customer inquiries efficiently and professionally, ensuring timely resolution and satisfaction.</li><li>Collaborate with internal departments to address and escalate issues effectively.</li><li>Maintain accurate records, documentation, and databases to track interactions and improve processes.</li><li>Identify opportunities for process improvement and proactively contribute to elevating the customer experience.</li></ul>
A highly regarded organization in Bristol PA is seeking a Customer Service Representative for a seasonal job opportunity. This position starts as on-site, Monday through Friday. Once training is complete and you are fully trained you will be able to work remotely on Fridays. During training the hours for this position are 9am-5:30pm. Once training is complete the daily work hours are 11:30am-8pm, with occasional Saturdays, between the hours of 8am-6pm. <br><br>Key Responsibilities:<br>Provide Exceptional Customer Service: Address customer inquiries promptly and professionally through telephone and email communications. Areas of assistance include order processing, returns, delivery updates, billing inquiries, and account information updates.<br><br>Problem Resolution: Effectively resolve customer concerns, identify trends, and share insights or feedback with the management team to ensure service improvements.<br><br>Administrative Tasks: Maintain accurate records, complete system updates, and manage required paperwork efficiently and with attention to detail.<br>Continuous Learning: Stay updated on product knowledge, system processes, and service procedures with the support of the management team.<br><br>Qualifications and Skills:<br>Strong interpersonal and communication skills with the ability to handle challenging customer interactions professionally.<br>Proven customer service experience, preferably in a call center environment.<br>Proficient in data entry, email correspondence, and using customer service systems.<br><br>Adaptability in a dynamic environment with a commitment to maintaining high performance standards in productivity, quality, and dependability.<br>Ability to work a flexible schedule, including weekdays, weekends, holidays, and remote assignments as needed.<br><br>For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
<p>Robert Half is assisting a growing, innovative company in the Lehigh Valley in their search for a <strong>Customer Service Representative</strong> to join their team on a contract basis. If you are customer-focused, detail-oriented, and thrive in a fast-paced environment, this could be a great opportunity for you!</p><p><br></p><p><strong>Position Overview:</strong></p><p>The Customer Service Specialist will support the company’s business-to-business (B2B) customers by ensuring accurate and timely handling of customer inquiries related to order placement, tracking, and updates. Your role will be pivotal in supporting the smooth flow of operational processes that impact the company’s reputation for exceptional service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist customers (companies) with placing orders, ensuring all details are accurate and documented properly.</li><li>Provide timely updates to customers on the status of their orders, anticipated delivery timelines, and any changes to their requests.</li><li>Maintain detailed records of customer interactions and follow standard protocols for order management.</li><li>Address and resolve customer questions or concerns professionally and efficiently.</li><li>Collaborate with internal departments to ensure swift communication and resolution of issues related to orders.</li><li>Support ongoing process improvements related to customer support and order handling.</li></ul>
<p>Are you passionate about connecting with people and delivering exceptional customer experiences? Do you thrive in a fast-paced, service-oriented environment? Robert Half is working with a client to find a highly motivated <strong>Customer Service Specialist</strong> who can effectively address customer needs, resolve inquiries, and contribute to the success of an organization that prioritizes satisfaction and solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for customers via phone, email, or live chat to address inquiries, complaints, or order concerns.</li><li>Resolve customer issues efficiently and professionally, adhering to quality and performance standards.</li><li>Accurately document interactions, maintain records, and escalate complex issues to the appropriate department when necessary.</li><li>Build strong relationships by consistently delivering prompt, courteous, and reliable service.</li><li>Stay updated on company products, services, policies, and procedures to better assist a diverse range of customer needs.</li><li>Collaborate with internal teams, offering feedback to help improve service delivery and customer satisfaction.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Wayne, Pennsylvania. This long-term contract position is ideal for someone who excels in providing exceptional service and thrives in a manufacturing environment. As part of this role, you will play a key part in supporting customer accounts, processing transactions, and ensuring smooth communication between internal teams and external vendors.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.</p><p>• Process invoices, payments, and financial transactions with precision and attention to detail.</p><p>• Collaborate with internal teams and external vendors to reconcile accounts and ensure accurate documentation.</p><p>• Audit financial records and purchase orders while adhering to company policies and tax regulations.</p><p>• Maintain positive relationships with customers, vendors, and other stakeholders to facilitate seamless operations.</p><p>• Handle automated clearing house (ACH) transactions and manage credit/debit reconciliations.</p><p>• Prepare and submit financial notes and reports to support business operations.</p><p>• Utilize Microsoft Office Suite tools to organize data and streamline communication.</p><p>• Support call center operations by responding to customer calls and providing accurate information.</p><p>• Train new team members on processes and systems to ensure consistent service delivery.</p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>Robert Half has partnered with a thriving global company on their search for an experienced Credit Specialist. We are looking for a candidate who can identify and monitor overdue payments, report collection activity, arrange debt payoffs, and resolve billing and customer credit issues. This Credit Specialist will also process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>• Create and maintain credit history records</p><p>• Assist with administrative activities</p><p>• Document daily collection activity</p><p>• Assist with ACH transactions</p><p>• Complete collection effort calls</p><p>• Daily Cash Applications</p><p>• Access and analyze credit worthiness</p><p>• Identify delinquent accounts</p><p>• Perform payment reconciliations</p><p>• Assist customer service department</p><p>• Prepare monthly customer statements</p><p>• Develop and schedule payment plans</p>
<p>Robert Half is seeking a motivated and detail-oriented <strong>Customer Success Specialist </strong>on behalf of a local manufacturing organization. This role offers an exciting opportunity for customer-focused professionals to make an immediate impact, providing unparalleled service and support in a dynamic environment. As the first point of contact for the company’s valued customers, you’ll play a key role in ensuring satisfaction while handling inquiries, resolving issues, and maintaining efficient correspondence.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver exceptional customer service via phone and email communication channels.</li><li>Address customer inquiries regarding products, services, and account-related issues.</li><li>Perform accurate and timely data entry into the customer management system.</li><li>Facilitate the processing of domestic and international orders while ensuring customer satisfaction.</li><li>Conduct outbound calls to follow up on customer inquiries or provide additional assistance.</li><li>Uphold professionalism and phone etiquette in all customer interactions.</li><li>Collaborate with team members for efficient resolution of complex customer problems.</li><li>Document customer communications and feedback to improve processes and service quality.</li><li>Stay up-to-date on product details and company policies to provide accurate information.</li><li>Handle sales and purchase order processing using QuickBooks Desktop.</li><li>Prepare and generate customer invoices, apply payments, and manage aging reports in QuickBooks.</li><li>Process incoming mail and maintain organized financial records, both digitally and physically.</li></ul>
<p>Growing manufacturer in the Wilmington Delaware area is looking to staff a Billing Specialist with billing, pricing, and invoicing experience. As the Billing Specialist you will oversee the status of accounts and balances, distribute bills/invoices, post payments, provide solutions to client inquiries, and organize financial records. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>• Enter daily invoice transactions</p><p>• Process and reconcile payments</p><p>• Generate client invoices</p><p>• Update and maintain client accounts</p><p>• Process improvement initiatives</p><p>• Coordinate system pricing as needed</p><p>• Send delinquent communication as needed</p><p>• Resolve client inquiries</p>
<p>We have partnered with a successful organization on their search for a thorough Sr. Payroll Specialist with proven experience processing multi-state payroll for hourly and salaried employees. In this role, you will maintain employee payroll records, data entry of payroll transactions, process payroll garnishments, assist with cost analysis, reconcile payroll data, provide audit support, assist with payroll discrepancies, and coordinate with HR on employee tax updates. This candidate must have knowledge of payroll, wage and tax laws, and have the ability to multi-task time sensitive confidential request.</p><p> </p><p>Major Responsibilities</p><p>· Enter and process payroll data</p><p>· Assist with general accounting tasks</p><p>· Prepare financial statements</p><p>· Coordinate with HR on compliance regulations</p><p>· Handle incoming payroll call inquiries</p><p>· KPI Reporting</p><p>· Reconcile payroll data</p><p>· Process payroll calculations</p><p>· Assist with payroll discrepancies</p><p>· Prepare weekly/monthly payroll reports</p>
We are looking for a dedicated Customer Service Representative to join our team in Somerset, New Jersey. In this long-term contract role, you will be responsible for delivering exceptional support to both internal and external customers, ensuring smooth order processing and fulfillment. If you excel in communication, organization, and problem-solving, this position offers a fantastic opportunity to make a meaningful impact.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or other communication channels.<br>• Process customer orders accurately, ensuring all details are captured and addressed.<br>• Handle account management tasks, including updating customer information and resolving discrepancies.<br>• Act as a liaison between customers and internal teams to ensure timely order fulfillment.<br>• Address and resolve customer issues, providing solutions and maintaining satisfaction.<br>• Maintain detailed records of customer interactions and transactions using Excel and other tools.<br>• Collaborate with team members to improve processes and enhance service delivery.<br>• Utilize Outlook and Word to manage communications and documentation effectively.<br>• Monitor and follow up on order statuses to ensure timely delivery.<br>• Stay updated on company policies and procedures to provide accurate information to customers.
<p>Robert Half has partnered with a growing firm within the Wilmington Delaware area on their search for a multi-tasking, Billing Specialist with e-billing expertise. As the Billing Specialist, you will oversee client invoicing, assist with the collections process, handle billing inquiries, assist with calendar management, complete accounts receivable/payable transactions, perform legal research, complete account reconciliations, and prepare legal documents as needed. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>· Data entry of billing tickets/order entry</p><p>· Enter daily invoice transactions</p><p>· Process and reconcile billing</p><p>· Send and receive FedEx packages</p><p>· Update and maintain client accounts</p><p>· Provide administrative support</p><p>· Email follow-up on client inquiries</p><p>· Assist with billing projects as needed</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>Prestigious firm within the manufacturing industry seeks an AP Specialist with proven ERP expertise. The AP Specialist will be responsible for processing invoices, reconciling expenses, resolving purchase order discrepancies, maintaining the general ledger, processing credit memos, reconciling monthly financial statements, preparing checks, communicating with outside vendors as needed, and overseeing the petty cash balance. The successful candidate must have excellent Microsoft Excel skills, knowledge of best practices in accounting, strong to multi-tasking abilities, and the ability to communicate effectively with internal and external stakeholders.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently process and verify vendor invoices in ERP, ensuring control over expenses.</p><p>• Analyze invoice/expense reports and record entries to charge expenses to accounts and cost centers.</p><p>• Verify and post transactions to maintain accounting ledgers.</p><p>• Reconcile monthly statements and related transactions to verify vendor accounts.</p><p>• Disburse petty cash by recording entry and verifying documentation.</p><p>• Calculate requirements on paid invoices to report sales taxes.</p><p>• Maintain confidentiality to protect the organization's value.</p><p>• Participate in educational opportunities to update job knowledge.</p><p>• Complete assigned tasks to support GL Accounting and other tasks assigned by Controller/GL Supervisor.</p>
<p>Technical firm seeks a REMOTE AR/Collections Specialist with strong billing and collections experience. We are looking for a candidate who can identify and monitor overdue payments, report collection activity, prepare budget plans, arrange debt payoffs, distribute monthly delinquency notices, maintain sales tax certifications, and resolve billing and customer credit issues. This AR/Collections Specialist will also process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>How you will make an impact</p><p>· Create and maintain credit history records</p><p>· Assist with administrative activities</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Identify delinquent accounts</p><p>· Draft collection letters</p><p>· Perform payment reconciliations</p><p>· Assist with client credit inquiries</p><p>· Apply daily cash receipts</p><p>· Ad hoc projects</p>
We are looking for an organized and detail-oriented Receptionist to join our team on a long-term contract basis in Morristown, New Jersey. In this role, you will be the first point of contact for clients and visitors, ensuring a welcoming and efficient experience. If you excel in multitasking and communication, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Answer and manage calls on a multi-line phone system, including transferring calls and taking messages.<br>• Communicate effectively with staff and attorneys, ensuring accurate message delivery.<br>• Welcome and assist clients arriving for scheduled appointments, maintaining a warm and attentive demeanor.<br>• Ensure the reception area is clean, organized, and presentable at all times.<br>• Schedule and manage appointments with attention to accuracy and timeliness.<br>• Perform data entry tasks, ensuring information is correctly recorded and updated.<br>• Handle email correspondence promptly and professionally.<br>• Organize and maintain physical and electronic files for seamless accessibility.
<p>Growing services firm seeks a Project Biller who will be responsible for preparing, reviewing and submitting accurate and timely project-related invoices. This role will consist of preparing weekly invoices, generating billing documents, analyzing project budgets, review/negotiating contract terms, work closely with project manager and accounting staff to ensure compliance, maintain accurate billing records, and assist with accounting support as needed. This Project Biller should have strong organizational and accuracy skills, solid communication, and excellent time management skills. </p><p><br></p><p>Major Responsibilities</p><p>· Prepare and submit invoices for client projects in accordance with contract and timelines</p><p>· Create and monitor project accounts</p><p>· Monitor project budgets, costs, and milestones</p><p>· Review project documentation and contracts to ensure accurate billing</p><p>· Collaborate with project managers to verify billable hours, expenses, and change orders</p><p>· Maintain detailed records of all billing activities and supporting documentation</p><p>· Track accounts receivable related to projects and follow up on overdue payments</p><p>· Assist with revenue forecasting and financial reporting related to project billing</p><p>· Ensure compliance with internal controls and financial policies</p>
<p>We are looking for a dedicated Collections Specialist to join our team in Morgantown, PA on a long-term basis. This role requires an experienced and detail-oriented individual who can effectively manage customer communications, coordinate payment strategies, and ensure accurate account reconciliation. If you are organized, meticulous, and skilled in credit and collections processes, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Communicate with customers via phone and email to address overdue payments and clarify payment timelines.</p><p>• Document and maintain records of customer financial statuses and collection efforts.</p><p>• Process payments and accurately reconcile customer accounts.</p><p>• Collaborate with the sales team to address credit concerns, resolve account issues, and implement payment strategies, including conducting monthly accounts receivable reviews.</p><p>• Provide regular updates to the Credit Manager regarding delinquent accounts and seek assistance for unresolved issues.</p><p>• Work professionally and effectively with team members across the organization to achieve collection goals.</p><p>• Utilize Microsoft Office applications, including Excel, Word, and Outlook, to manage and report collection activities.</p>
We are looking for a detail-oriented General Office Clerk to join our team on a contract basis in King of Prussia, Pennsylvania. The ideal candidate will excel in administrative tasks and office support, ensuring smooth day-to-day operations in a meticulous legal processing environment. This role requires an individual who is organized, efficient, and capable of handling multiple responsibilities with accuracy.<br><br>Responsibilities:<br>• Process incoming and outgoing mail, ensuring timely distribution and handling.<br>• Organize and maintain physical and digital files for easy access and retrieval.<br>• Perform accurate data entry tasks to update and manage records.<br>• Scan and digitize documents to support office workflows.<br>• Provide general back-office support to maintain operational efficiency.<br>• Collaborate with team members to address administrative needs and complete projects.<br>• Follow established procedures to ensure compliance with office policies.<br>• Assist in preparing and organizing materials for meetings or presentations.<br>• Maintain a clean and organized workspace to support productivity.
