We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.</p><p>• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.</p><p>• Design, document, and execute extensive test cases derived from business requirements and technical specifications.</p><p>• Keep detailed records of test cases, test outcomes, and defect tracking.</p><p>• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.</p><p>• Develop and maintain automated test scripts to enhance testing efficiency and coverage.</p><p>• Leverage coding skills to customize and enhance testing frameworks as necessary.</p><p>• Write and execute SQL queries to validate data integrity and accuracy.</p><p>• Analyze and troubleshoot data discrepancies between systems.</p>
Robert Half is seeking a detail-oriented Customer Service Professional for a role in mortgage loan servicing. This position provides critical operational support to mortgage advisors, call centers, and branch representatives to ensure seamless loan processing and customer service in the mortgage lending space.<br><br>Key Responsibilities:<br>Answer incoming calls from members, non-members, call center representatives, and branches using the internal phone systems.<br>Access and review loan/member information in multiple systems internal computer systems.<br>Escalate member, call center, and/or branch requests to the appropriate mortgage advisor or management team as needed.<br>Conduct qualifying conversations and complete worksheet Inquiry applications when applicable.<br>Monitor and manage inquiries received in the daily inbox, facilitating elevation requests from branch and call center representatives.<br>Assign loans to advisors.<br><br>Who We're Looking For:<br>Strong attention to detail and ability to handle multiple systems simultaneously.<br>Excellent communication skills to collaborate with call centers, branch teams, and mortgage advisors effectively.<br>Previous experience in financial services or mortgage lending preferred but not required.<br>A proactive and adaptable individual who thrives in a dynamic team environment.<br><br>Additional Details:<br>This position will be onsite in Bensalem, PA, with a Monday-Friday schedule (8:15 AM – 4:15 PM). While a hybrid work schedule may be offered in the future, onsite availability is required to start. The role will start immediately as a temporary assignment with the potential to transition into a permanent opportunity based on performance and business needs.<br><br>For immediate consideration please call Christine at 215-244-1870, or send your current resume to christine.macmahon@roberthalf com. Thank you!
We are looking for a Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide vital technical assistance to a diverse range of users, including healthcare staff, corporate employees, and patients accessing our portal. This is a long-term contract position that requires strong customer service skills and a proactive, patient-centered approach.<br><br>Responsibilities:<br>• Deliver responsive technical support to healthcare staff, corporate employees, and patients using the organization’s systems.<br>• Assist patients with navigating the patient portal, including resolving login issues, password resets, and general inquiries.<br>• Provide exceptional customer service by embodying a patient-first mindset in all interactions.<br>• Address and troubleshoot connectivity and configuration problems with software and systems.<br>• Utilize tools such as Microsoft Access and Active Directory to resolve user issues efficiently.<br>• Maintain clear and precise communication when assisting users with technical challenges.<br>• Collaborate with team members to ensure consistent and high-quality support.<br>• Adhere to established protocols and procedures for managing help desk requests.<br>• Stay up-to-date on system updates and leverage training resources to enhance technical expertise.<br>• Ensure all interactions align with the organization’s mission and values.
<p>We are seeking a detail-oriented Tax Manager who can lead and manage multiple tax functions and prepare/review complex tax returns. The ideal candidate for this role will be responsible for overseeing the preparation and filing of federal, state, and local tax returns, managing audits by tax authorities, resolving tax issues, preparing intercompany journal entries, improving tax procedures, identifying tax-saving opportunities, mitigating tax risks, researching business initiatives, including mergers, acquisitions, and new market expansions. To be successful in this role, the Tax Manager must have in-depth knowledge of tax laws and regulations, strong analytical and problem-solving skills, and the ability to manage multiple priorities and meet deadlines.</p><p><br></p><p>What you get to do everyday</p><p>· Prepare tax journal entries, ensuring compliance within tax provisions</p><p>· Identify and mitigate tax risks</p><p>· Develop and implement strategic tax planning</p><p>· Review tax returns and quarterly/yearly projections</p><p>· Maintain and update the organization’s tax policies and documentation</p><p>· Assist with SOX documentation</p><p>· Review and analyze financial statements</p><p>· Monitor and interpret changes in tax legislation</p><p>· Coordinate tax audits</p><p>· Oversee special tax related projects</p>
<p>We are offering an exciting opportunity for a Medical Assistant to join our team in Wilmington, Delaware. The role involves handling inbound and outbound calls, providing exceptional customer service, and managing data entry tasks in our bustling healthcare environment.</p><p><br></p><p>Major Responsibilities:</p><p><br></p><p>• Manage inbound and outbound calls effectively, ensuring clear and prompt communication with patients and healthcare providers.</p><p>• Deliver top-notch customer service, addressing patient inquiries and concerns with professionalism and empathy.</p><p>• Perform accurate data entry tasks, updating patient records and ensuring all information is up-to-date and easily accessible.</p><p>• Utilize Microsoft Excel and Word to create and manage documents, reports, and spreadsheets.</p><p>• Schedule appointments efficiently, coordinating with healthcare providers and patients to ensure smooth operations.</p><p>• Monitor patient accounts regularly, identifying any issues and taking appropriate action when necessary.</p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p>We are looking for a highly skilled Tax Manager to lead corporate tax operations and strategy within our organization. The ideal candidate will bring extensive experience in compliance, tax planning, and audit management, while staying updated on changes in tax regulations. This role offers an opportunity to make a significant impact on the company's financial health and strategic goals.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement effective tax planning strategies to identify risks and opportunities for the organization.</p><p>• Lead and manage audits conducted by federal, state, and local tax authorities, including income, sales/use, and property taxes.</p><p>• Ensure compliance with corporate tax regulations, overseeing the preparation and submission of all required tax filings.</p><p>• Monitor changes in federal, state, and local tax laws to assess their impact on the organization and adapt strategies accordingly.</p><p>• Collaborate with internal teams to manage the annual income tax provision and ensure accurate reporting.</p><p>• Oversee the use and optimization of tax compliance software, including ATX Tax Software.</p><p>• Provide technical expertise and guidance on corporate income tax matters to support decision-making processes.</p><p>• Identify areas for process improvement within the tax function and implement solutions to enhance efficiency.</p><p>• Support financial reporting requirements related to income taxes and ensure alignment with regulatory standards.</p>
We are offering an exciting opportunity for a Billing Manager/Office Manager in Wilmington, Delaware. This role is crucial to our operations in the healthcare industry. The selected candidate will be instrumental in managing our dental office's front desk and billing processes. <br><br>Key responsibilities: <br><br>• Accurately process patient claims and predeterminations to insurance companies<br>• Responsibly handle scheduling of appointments for both new and existing dental patients using SoftDent<br>• Timely respond to emails and client inquiries <br>• Efficiently answer phone calls and respond to voicemails <br>• Maintain and organize patient medical records in a systematic manner<br>• Collect estimated co-payments and diligently follow up on existing balances <br>• Explain treatment plans to patients in an understandable manner <br>• Verify insurance coverage details and keep them updated<br>• Maintain up-to-date insurance bluebooks <br>• Post insurance payments and manage outstanding insurance balances through EFT, virtual card payment, and checks<br>• Annually re-credential to stay in-network with current insurance plans.
<p>Financial Services company seeks an Administrative Assistant with excellent time management skills. This Administrative Assistant will maintain and update internal records, process and maintain vendor memberships, assist with event coordination, enter journal entries into the general ledger, monitor attendance recording, perform research and development, assist with daily office needs, confirm all cash receipts/disbursements, and be point of contact for donor acknowledgement communications. The ideal Administrative Assistant should have a technical aptitude for database systems, strong attention to detail and experience working in a professional services environment.</p><p><br></p><p>How you will make an impact</p><p>· Organize, schedule, and confirm appointments/meetings</p><p>· Track and analyze accounting data</p><p>· Calendar Management</p><p>· Prepare financial statements and reports</p><p>· Draft internal/external correspondence</p><p>· Generate travel arrangements & itineraries </p><p>· Perform clerical research</p>
Our client is looking for a highly organized and detail-oriented Operations & Purchasing Coordinator to join their team. This role is ideal for someone who thrives on managing processes, maintaining vendor relationships, and keeping operations running smoothly. If you have a strong background in purchasing, inventory control, administrative support, and customer service, we want to represent you. Key Responsibilities: Process and manage purchase orders and vendor communications Track inbound shipments, resolve discrepancies, and ensure timely delivery Maintain pricing, product availability, and vendor information Oversee shipping operations and fulfillment flow between warehouse locations Support accounts payable functions (inventory and non-inventory) Assist with custom product lines, such as licensed merchandise or frame programs Coordinate with third-party vendors and manage product artwork and design updates Manage administrative functions, document filing, and customer service inquiries Support marketing materials and internal image/file management systems
<p>Growing manufacturer in the Wilmington Delaware area is looking to staff a Billing Specialist with billing, pricing, and invoicing experience. As the Billing Specialist you will oversee the status of accounts and balances, distribute bills/invoices, post payments, provide solutions to client inquiries, and organize financial records. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>• Enter daily invoice transactions</p><p>• Process and reconcile payments</p><p>• Generate client invoices</p><p>• Update and maintain client accounts</p><p>• Process improvement initiatives</p><p>• Coordinate system pricing as needed</p><p>• Send delinquent communication as needed</p><p>• Resolve client inquiries</p>
<p>We are seeking a highly organized and experienced Accounting Supervisor with strong knowledge of government accounting, financial reporting, and budgeting. In this Accounting Supervisor role, the candidate will provide guidance, direction, and mentorship to the accounting team, review financial statements, revise internal reports, oversee accounts payable transactions, monitor fixed assets, perform bank reconciliations, assist with payroll accounting activities, track internal controls, and assist with the development of annual budgets and forecasting. This Accounting Supervisor must have thorough understanding of GAAP and financial accounting principles, be able to succeed in a fast-paced environment, proven leadership abilities, and possess strong analytical skills.</p><p> </p><p>Primary Responsibilities</p><p>· Review and assist with budget reports</p><p>· Analyze financial data</p><p>· Monitor profit and loss for the organization</p><p>· Assist with month end close</p><p>· Maintain a system of accounting policies and procedures</p><p>· Review financial statements, update financials as needed</p><p>· Monitor internal controls</p><p>· Assist with audit documentation</p><p>· Ensure the accuracy and timely delivery of invoices</p><p>· Recommend improvements to accounting procedures</p>
<p>Our client is a growing manufacturer that is hiring a Senior Financial Analyst on a direct hire basis. The Senior Financial Analyst should have exceptional technology skills including but not limited to, Microsoft Excel/Access, and JD Edwards. In this Senior Financial Analyst role, you will analyze and report on past performance, industry trends, KPI’s, pricing and other key financial and operational data in order to advise management on the allocation of resources to best accomplish corporate goals. This is a high visibility role with opportunity for career and professional growth within the organization.</p><p> </p><p>Major Responsibilities</p><p>· Analysis of financial and operations processes</p><p>· Prepare reporting packages</p><p>· Assist in closing process</p><p>· Identify potential financial risks</p><p>· ROI analysis</p><p>· Compliance Management</p><p>· Ad hoc projects</p><p>· Develop and maintain financial reports in internal database</p><p>· Annual Budgets/Monthly Forecast</p>
<p>Thriving, Wilmington Delaware client is looking to add a Plant Controller with a proven cost accounting background to join their finance department. As the Plant Controller, you will monitor and report on KPIs, develop and implement revenue generating process improvement opportunities, oversee labor reporting and cost for all departments, prepare budgets, assist with the month end close process, and oversee inventory levels to ensure proper shipping and returns. This successful candidate will you will succeed by strategically planning and directing accounting operations while developing operating procedures that are consistent with internal policies and procedures. </p><p><br></p><p>Major Responsibilities</p><p>• Assist with monthly/annual budgeting & forecasting</p><p>• Create internal control guidelines</p><p>• Generate monthly financial forecasts</p><p>• Provide cost accounting analysis</p><p>• Oversee inventory for raw materials and finished goods</p><p>• Perform risk analysis</p><p>• Establish compliance with all GAAP requirements</p><p>• Prepare and present financial reports</p><p>• Assist management as needed</p><p>• Recommend process improvements</p>
<p>Robert Half has partnered with a growing firm within the Wilmington Delaware area on their search for a multi-tasking, Billing Specialist with e-billing expertise. As the Billing Specialist, you will oversee client invoicing, assist with the collections process, handle billing inquiries, assist with calendar management, complete accounts receivable/payable transactions, perform legal research, complete account reconciliations, and prepare legal documents as needed. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>· Data entry of billing tickets/order entry</p><p>· Enter daily invoice transactions</p><p>· Process and reconcile billing</p><p>· Send and receive FedEx packages</p><p>· Update and maintain client accounts</p><p>· Provide administrative support</p><p>· Email follow-up on client inquiries</p><p>· Assist with billing projects as needed</p>
<p>Public Accounting firm located in the Wilmington Delaware area seeks a Staff Accountant who can handle supporting day-to-day accounting operations. As the Staff Accountant, you will maintain the general ledger, perform balance sheet analysis, assist with expense analysis and reconciliation, prepare supporting schedules, complete fixed asset reporting, enter payroll journal entries into the ERP system, generate monthly bonus calculations, handle employee expense reimbursements, and provide other accounting support as needed. The ideal candidate for this role should have great problem-solving skills, excellent time-management and strong budgeting/forecasting abilities that will ensure revenue generation.</p><p><br></p><p>Everyday Responsibilities</p><p>· Support daily accounting functions</p><p>· Prepare and post journal entries in the general ledger</p><p>· Assist with the month end/year end process</p><p>· Perform account reconciliations and resolve discrepancies</p><p>· Maintain accurate financial records and ensure compliance with company policies and procedures</p><p>· Support accounts payable and receivable processes</p><p>· Help prepare internal financial reports and documentation for audits</p><p>· Perform audits by implementing industry-specific procedures and evaluating organizational risks</p><p>· Assist with budgeting and forecasting processes</p><p>· Ad hoc financial analysis projects as requested</p>
<p>We are looking for an organized and detail-oriented Part-time Front Desk Coordinator to join our team on a contract basis in Princeton, New Jersey. In this role, you will serve as the first point of contact for visitors and clients, ensuring smooth and efficient front desk operations. This position is ideal for someone with strong communication skills and a proactive approach to administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, clients, and staff with courtesy and professionalism.</p><p>• Answer and direct incoming calls, providing accurate information and transferring calls as needed.</p><p>• Maintain the front desk area, ensuring it remains tidy and presentable at all times.</p><p>• Schedule and coordinate appointments, meetings, and other administrative activities.</p><p>• Manage incoming and outgoing mail, as well as deliveries.</p><p>• Assist with basic office tasks, such as data entry and filing.</p><p>• Ensure compliance with company policies and procedures in all front desk operations.</p><p>• Communicate effectively with various departments to address inquiries and resolve issues.</p><p>• Prepare and distribute documentation or correspondence as required.</p>
We are looking for a dedicated Help Desk Analyst to join our Information Technology team in Princeton, New Jersey. In this role, you will be the first point of contact for resolving technical issues, ensuring smooth operations across office and retail locations. The ideal candidate brings a proactive approach to troubleshooting, excellent communication skills, and a passion for delivering top-notch technical support.<br><br>Responsibilities:<br>• Manage user accounts, permissions, and group policies using Active Directory and Microsoft 365.<br>• Document support activities and develop user-friendly guides to enhance the knowledge base.<br>• Deploy and configure hardware and software across office and retail environments.<br>• Escalate unresolved technical issues to specialized teams and ensure timely resolution.<br>• Collaborate with system and network administrators on infrastructure and security initiatives.<br>• Provide remote and occasional onsite troubleshooting support, with reimbursed travel as needed.<br>• Maintain effective communication with users to ensure satisfaction and clarity during issue resolution.<br>• Assist in the management of endpoint devices, including configuration and updates.<br>• Monitor and respond to help desk tickets promptly, ensuring minimal disruption to operations.
<p>Specialized, distribution company seeks a Facilities/Distribution Manager with proven human resources expertise. As the Facilities/Distribution Manager, you will manage all policies and projects within the facility ensuring property workflow, organizational flow, and timely completion. In this role, you will also review project cost, monitor branch performance, oversee warehouse management, manage facility-related services, oversee inspections and risk assessments, handle HR issues as needed, manage relationships with external service providers, and ensure compliance with all local, state, and federal regulations, including OSHA. The ideal candidate for this role should have strong communication skills, proven knowledge of building systems, maintenance procedures, and safety regulations. </p><p><br></p><p>What you get to do daily</p><p>· Oversee daily operations of distribution facilities, including receiving, storage, inventory management, and outbound logistics</p><p>· Resolve shipping and delivery issues</p><p>· Coordinate with transportation providers, vendors, and internal departments</p><p>· Perform facility inspections</p><p>· Support and facilitate the auditing process</p><p>· Maintain inventory accuracy through cycle counts, audits, and reconciliations</p><p>· Conduct performance reviews</p><p>· Ensure compliance with health, safety and environmental regulations</p>
<p>A rapidly expanding organization is hiring an experienced <strong>Office Manager</strong> to oversee the day-to-day operations and keep the office running smoothly and efficiently. This key leadership role is an opportunity to make a tangible impact on the organization’s success.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Oversee and manage all office operations and administrative staff.</li><li>Coordinate office supply procurement, vendor relationships, and facility maintenance.</li><li>Schedule and manage company meetings, events, and travel arrangements.</li><li>Maintain a high level of organization across office systems and processes.</li><li>Ensure adherence to company policies and handle confidential information with discretion.</li><li>Act as a point of contact for administrative matters across departments.</li></ul>
<p>Public Accounting Firm located in the Montgomery County area is looking to staff an Accounting Office Manager who can audit and review a high volume of tax returns while maintaining the day-to-day administrative operations. In this role, you will assist with accounting and administrative tasks in addition to: manage daily accounting activities, schedule office gatherings, oversee staff training, order office supplies, build and maintain strong customer relationships, ensure compliance with policies and procedures, and research industry development. This Accounting Office Manager must have proven knowledge of administrative practices, generally accepted accounting principles and human resources expertise</p><p><br></p><p>Major Responsibilities </p><p>· Oversee the accounts payable/receivable process</p><p>· Manage order entry transactions</p><p>· Order office supplies</p><p>· Reviewing/Auditing Tax Returns</p><p>· Assist with administrative support</p><p>· Data Management</p><p>· Maintain internal file/record keeping system</p><p>· Coordinate internal and external audits</p><p>· Spreadsheet Maintenance</p><p>· Draft email correspondence</p>
<p>Prestigious firm within the manufacturing industry seeks an AP Specialist with proven ERP expertise. The AP Specialist will be responsible for processing invoices, reconciling expenses, resolving purchase order discrepancies, maintaining the general ledger, processing credit memos, reconciling monthly financial statements, preparing checks, communicating with outside vendors as needed, and overseeing the petty cash balance. The successful candidate must have excellent Microsoft Excel skills, knowledge of best practices in accounting, strong to multi-tasking abilities, and the ability to communicate effectively with internal and external stakeholders.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently process and verify vendor invoices in ERP, ensuring control over expenses.</p><p>• Analyze invoice/expense reports and record entries to charge expenses to accounts and cost centers.</p><p>• Verify and post transactions to maintain accounting ledgers.</p><p>• Reconcile monthly statements and related transactions to verify vendor accounts.</p><p>• Disburse petty cash by recording entry and verifying documentation.</p><p>• Calculate requirements on paid invoices to report sales taxes.</p><p>• Maintain confidentiality to protect the organization's value.</p><p>• Participate in educational opportunities to update job knowledge.</p><p>• Complete assigned tasks to support GL Accounting and other tasks assigned by Controller/GL Supervisor.</p>
<p>We are looking for an experienced Office Manager to oversee daily operations and provide administrative support in our Somerset, New Jersey office. This is a contract position ideal for someone with strong attention to detail and excellent organizational skills. The role involves managing office supplies, coordinating with vendors, and assisting with various projects assigned by leadership.</p><p><br></p><p>Responsibilities:</p><p>• Manage the procurement and inventory of office supplies to ensure operational needs are met.</p><p>• Coordinate with vendors to maintain smooth delivery of services and supplies.</p><p>• Support leadership by executing special projects as assigned by the Operations Manager or President.</p><p>• Organize and maintain office filing systems to ensure easy access to important documents.</p><p>• Perform general administrative tasks to support the day-to-day functioning of the office.</p>
