We are looking for a dedicated Documentation Specialist to join our team in Norwalk, Connecticut. In this contract to permanent position, you will play a vital role in ensuring accurate and timely preparation and submission of shipment documentation. This role is ideal for someone with strong organizational skills and a passion for providing exceptional customer service within the shipping industry.<br><br>Responsibilities:<br>• Prepare, issue, and collect documentation required for the exportation of cargo, ensuring accuracy and compliance with shipment deadlines.<br>• Review all shipment-related paperwork to identify potential issues, changes in schedules, rates, and handling requirements.<br>• Communicate proactively with customers and stakeholders to anticipate and address documentation changes or updates.<br>• Generate invoices for services rendered, ensuring they are accurate and meet regulatory and company standards.<br>• Track and monitor shipments, providing updates until cargo is successfully delivered to its final destination.<br>• Maintain up-to-date records and documentation for all shipments, adhering to established procedures.<br>• Collaborate with logistics teams to ensure smooth and efficient handling of cargo.<br>• Provide exceptional customer service by promptly resolving documentation concerns and keeping all parties informed.<br>• Ensure compliance with shipping regulations and internal processes at all times.
