We are in search of an ERP Integration Manager to be an integral part of our team in Summerville, South Carolina. The role involves the management and enhancement of our ERP systems, utilizing skills in Advanced Business Application Programming (ABAP), Cloud Technologies, CRM, and Epicor. This role is instrumental in streamlining our business processes and promoting efficient operations.<br><br>Responsibilities:<br><br>• Manage and optimize ERP systems, focusing on Epicor ERP for smooth business operations<br>• Utilize Advanced Business Application Programming (ABAP) to customize ERP software as per business requirements<br>• Leverage Cloud Technologies to ensure efficient and secure data management within the ERP systems<br>• Enhance customer relationship management (CRM) through ERP systems to drive customer satisfaction<br>• Conduct AB Testing to ensure the effectiveness of new implementations within the ERP systems<br>• Develop and implement Business Intelligence (BI) strategies through ERP to drive data-driven decision making<br>• Work on Business Process Functions to streamline operations and enhance efficiency<br>• Create and manage Business Requirement Documents to ensure alignment of ERP systems with business needs<br>• Oversee Change Management related to ERP system modifications to minimize disruptions<br>• Manage QAD ERP systems to support manufacturing processes
<p>Key Responsibilities:</p><ul><li>Develop and maintain an IT asset management strategy and governance framework.</li><li>Manage the inventory of IT assets including laptops, desktops, servers, mobile devices, and software licenses.</li><li>Ensure compliance with software licensing agreements and regulatory requirements.</li><li>Collaborate with procurement, finance, and IT teams to forecast asset needs and manage budgets.</li><li>Implement and maintain asset tracking systems and tools.</li><li>Monitor asset performance and usage to optimize lifecycle and reduce costs.</li><li>Coordinate asset audits and reconciliation processes.</li><li>Manage vendor relationships and service contracts related to IT assets.</li><li>Provide regular reports and dashboards on asset status, utilization, and compliance.</li><li>Support onboarding and offboarding processes by ensuring timely provisioning and recovery of IT assets.</li></ul><p><br></p>
We are looking for an experienced ERP Integration Manager to join our team in Philadelphia, Pennsylvania. This long-term contract position is ideal for a detail-oriented individual with expertise in workforce management systems and timekeeping solutions, especially UKG Pro and Kronos modules. The role involves providing functional integration support, collaborating with stakeholders, and ensuring seamless system operations.<br><br>Responsibilities:<br>• Analyze business requirements for timekeeping issues and new functionalities, designing and implementing solutions that include system configuration, testing, and ongoing support.<br>• Provide functional expertise for ERP integrations, ensuring seamless connectivity between UKG Pro, Workday, and other systems using the Boomi integration layer.<br>• Facilitate comprehensive testing processes, including payroll parallel testing and user acceptance testing, while documenting test scripts and results.<br>• Collaborate with various teams, including payroll, nursing administration, and IT, to gather requirements and present tailored solutions.<br>• Train team members on UKG Pro modules and create detailed guides for debugging and system support.<br>• Offer hands-on production support during system cutovers and go-live phases to ensure smooth transitions.<br>• Maintain and update critical integration components, including CRTs, to optimize system performance.<br>• Lead discussions with stakeholders to provide insights and support for workforce management implementations.<br>• Debug and resolve integration issues across multiple systems, ensuring minimal disruption to operations.
<p>We are looking for an experienced Database Technology Manager to lead and optimize data systems, automation strategies, and team operations. This role will oversee high-impact projects, foster collaboration across departments, and drive efficiency improvements through innovative solutions. Based in Romeoville, Illinois, this position is ideal for a results-oriented leader passionate about process optimization and technology.</p><p><br></p><p>Responsibilities:</p><p>• Lead a team in managing divisional system and data initiatives, ensuring alignment with business requirements and project specifications.</p><p>• Collaborate with stakeholders to establish project timelines and priorities, providing regular updates on progress and outcomes.</p><p>• Oversee the maintenance and integrity of internal and external systems, ensuring seamless functionality for users, customers, and vendors.</p><p>• Manage vendor relationships, including contract reviews, performance monitoring, and adherence to organizational standards.</p><p>• Develop and implement automation solutions using approved tools, prioritizing requests and tracking measurable improvements.</p><p>• Supervise the documentation of process workflows, ensuring timely updates to reflect changes and recommending enhancements for greater efficiency.</p><p>• Direct the evaluation and optimization of business systems, coordinating with cross-functional teams to implement cost-effective solutions.</p><p>• Stay informed about industry trends and best practices in healthcare software and data management.</p><p>• Provide leadership and development opportunities for team members, addressing skill gaps and fostering continuous learning.</p><p><br></p>
We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies.<br><br>Responsibilities:<br>• Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines.<br>• Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services.<br>• Collaborate across departments in a cross-functional environment with shared resources.<br>• Manage complex projects related to cloud and DevOps initiatives.<br>• Work with senior leadership to manage vendor relationships within the scope of cloud services.<br>• Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs.<br>• Ensure the security and compliance of all cloud technologies and practices.<br>• Design, develop, and deploy modular cloud systems and applications.<br>• Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users.<br>• Implement Infrastructure as Code (IaC) and maintain configuration management best practices.<br>• Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools.<br>• Manage and maintain Big Data solutions.<br>• Manage cloud-related budgets, optimizing costs while maintaining service quality.
We are looking for a skilled IT Support Manager to oversee and enhance the technology infrastructure of our healthcare organization in Shreveport, Louisiana. This role requires a proactive leader who can manage IT operations, support system configurations, and ensure optimal performance of hardware and network components.<br><br>Responsibilities:<br>• Lead and manage IT operations, ensuring the reliability and efficiency of all technological systems.<br>• Oversee the administration and maintenance of Active Directory, ensuring secure and seamless access for users.<br>• Implement and maintain backup technologies to safeguard critical data and ensure business continuity.<br>• Manage and troubleshoot Cisco networking technologies to optimize connectivity and performance.<br>• Supervise the configuration and deployment of computer hardware, ensuring compatibility with organizational needs.<br>• Develop and enforce configuration management processes to maintain system integrity.<br>• Monitor and maintain the Wide Area Network (WAN) for consistent and secure communication across locations.<br>• Provide technical guidance and support to staff, addressing IT-related issues promptly.<br>• Collaborate with stakeholders to identify and implement technology improvements that align with business goals.
We are looking for an experienced IT Manager to oversee the technology operations and ensure efficient support for organizational needs. This is a long-term contract role based in Bensalem, Pennsylvania, offering an excellent opportunity to lead a dynamic IT team and contribute to the strategic growth of the company.<br><br>Responsibilities:<br>• Lead the Information Technology department to deliver reliable data and electronic tools for employees.<br>• Manage and optimize systems including CRM, ERP, and backup technologies to support business operations.<br>• Implement and oversee configuration management processes to maintain system integrity.<br>• Ensure the security and functionality of Active Directory and cloud-based technologies.<br>• Conduct regular audits of IT systems and processes to ensure compliance and performance standards.<br>• Collaborate with stakeholders to evaluate and improve the use of Cisco and Dell technologies.<br>• Supervise the maintenance and upgrades of computer hardware across the organization.<br>• Develop and enforce IT policies and procedures to ensure operational efficiency.<br>• Provide guidance and training to team members on emerging technologies and best practices.<br>• Monitor and manage resources effectively to achieve IT-related goals within the organization.
Position Summary We are seeking a experienced Software Development Manager to lead a high-performing development team in building and maintaining enterprise-grade applications. This role combines hands-on technical leadership with strategic oversight, requiring deep expertise in .NET, SQL Server, and modern front-end frameworks such as Angular or Blazor. The ideal candidate will bring a passion for innovation, a commitment to secure coding practices, and a track record of delivering scalable solutions in a detail oriented services environment. R <br> Key Responsibilities Lead, mentor, and grow a team of software developers, fostering a culture of collaboration, innovation, and continuous improvement. Architect, design, and develop robust .NET applications and services using SQL Server and modern front-end technologies. Oversee the full software development lifecycle (SDLC), from requirements gathering through deployment and maintenance. Support and maintain legacy .NET applications critical to business continuity. Implement and experienced development processes including CI/CD pipelines, automated testing, and change control. Collaborate with security and database teams to ensure application security, compliance, and performance. Promote secure coding practices and tools (e.g., OWASP Top 10, SonarQube, Mend Bolt). Translate complex business requirements into scalable technical solutions. Champion Agile planning and delivery, ensuring timely and high-quality releases. Provide strategic leadership for technology upgrades, BI initiatives, and data management improvements. Conduct code reviews and enforce clean architecture, SOLID principles, and design patterns. Present project plans, ROI analyses, and staffing recommendations to senior leadership.
We are offering an exciting opportunity for a Software Manager in Lafayette, Indiana. The role involves managing software development processes in an industry that is constantly evolving and innovating. The workplace is dynamic and collaborative, where the Software Manager will lead teams to deliver high-quality software solutions.<br><br>Responsibilities:<br><br>• Oversee Android Development procedures, ensuring the implementation of best practices and efficient workflows<br>• Utilize Atlassian Jira for project management, tracking development progress and addressing any issues that arise<br>• Manage Backend Development processes, coordinating with teams to ensure timely delivery of software solutions<br>• Apply knowledge of C++ in software development processes, ensuring the creation of robust and efficient code<br>• Leverage Cloud Technologies for software development and deployment, optimizing resources and scalability<br>• Implement AB Testing strategies to validate software features and improvements<br>• Facilitate Agile Scrum meetings, promoting effective communication and collaboration among team members<br>• Oversee API Development, ensuring the creation of efficient and secure interfaces<br>• Manage software Deployments, coordinating with teams to ensure smooth transitions and minimal downtime<br>• Foster an Engineering culture, promoting innovation and continuous learning within the team.
<p>We are looking for an innovative Process Engineering Manager to lead product development and process optimization efforts. This role demands a strategic thinker with a proactive approach to managing uncertainty and driving impactful decisions. The ideal candidate thrives in dynamic environments, excels at team leadership, and embraces challenges with a focus on delivering results.</p><p><br></p><p>Responsibilities:</p><p>• Lead product development initiatives by collaborating with R& D teams to launch new filled products, utilizing existing equipment or introducing new technologies.</p><p>• Manage the transition of processes from lab-scale to full commercial production, ensuring efficiency and compliance with regulatory standards.</p><p>• Conduct Design of Experiments (DOE) to define critical processing parameters, analyze data, and optimize processes for consistent quality and performance.</p><p>• Mentor and guide a team of Process Engineers, fostering technical excellence and encouraging continuous innovation.</p><p>• Oversee multiple projects simultaneously, focusing on process optimization, cost savings, and new product introductions.</p><p>• Ensure adherence to regulatory requirements, including MoCRA and industry best practices, throughout the process scaling stages.</p><p>• Troubleshoot complex technical issues using Lean/Six Sigma methodologies and statistical tools to improve process efficiency.</p><p>• Drive the implementation of innovative solutions to enhance manufacturing operations.</p><p>• Collaborate with cross-functional teams to align process improvements with business goals.</p>
<p>We are looking for an experienced Manager of Applications Development to oversee software development initiatives and lead a dynamic team of developers and QA engineers. This role is ideal for someone passionate about delivering high-quality software solutions and driving innovation in modern technology stacks. </p><p><br></p><p>Responsibilities:</p><p>• Direct and manage the development and delivery of complex software products, ensuring quality and adherence to timelines.</p><p>• Lead and mentor a cross-functional team of developers and QA engineers, fostering growth, accountability, and collaboration.</p><p>• Develop and implement strategic plans for technology stack modernization and system architecture enhancements.</p><p>• Oversee Agile development processes, driving iterative improvements and ensuring alignment with business goals.</p><p>• Manage multiple projects concurrently, prioritizing tasks and delegating responsibilities effectively.</p><p>• Collaborate with stakeholders to define technical requirements and align development efforts with organizational objectives.</p><p>• Monitor and address incidents, problems, and operational challenges, ensuring system reliability and performance.</p><p>• Promote the adoption of emerging technologies and best practices across the development team.</p><p>• Facilitate cross-functional communication, ensuring seamless integration between technical and business teams.</p><p>• Uphold high standards of professionalism, confidentiality, and customer-centric service delivery.</p>
We are looking for a hands-on IT Manager with strong application development expertise to join our team in Pleasant Hill, Iowa. This role is ideal for someone who thrives in a dynamic environment and is ready to drive innovation while supporting critical business operations. As a technical leader, you will oversee IT systems and software development projects while directly contributing to application development and troubleshooting activities.<br><br>Responsibilities:<br>• Lead and manage application development projects using VB.NET or C# technologies to deliver effective solutions.<br>• Provide hands-on support for IT systems, including server and network performance, troubleshooting, and maintenance.<br>• Oversee and ensure the functionality of Windows Server, Active Directory, Exchange Server, and other networking components.<br>• Collaborate with external vendors to address network and systems administration needs.<br>• Support and troubleshoot third-party software solutions, including Dynamics and SharePoint.<br>• Identify business challenges and design IT solutions that enhance operational efficiency while prioritizing network security.<br>• Actively contribute to software support efforts and ensure smooth system functionality.<br>• Work closely with business stakeholders to align IT initiatives with organizational goals.<br>• Provide technical leadership and mentorship to team members, fostering a culture of innovation and problem-solving.
We are looking for an experienced Adobe Analytics Manager to lead the implementation and optimization of advanced analytics solutions. This role requires expertise in designing strategies that drive data-driven decision-making and enhance web analytics performance. Based in New York, New York, you will work closely with stakeholders to translate business needs into actionable insights.<br><br>Responsibilities:<br>• Oversee the implementation and configuration of Adobe Analytics tools to support business objectives.<br>• Develop and execute strategies to optimize analytics programs and improve data accuracy.<br>• Collaborate with cross-functional teams to gather and document business requirements.<br>• Provide expert consultation on best practices for analytics solutions and data reporting.<br>• Monitor and analyze web traffic data to identify trends and actionable insights.<br>• Deliver clear and concise reports that translate complex data into business strategies.<br>• Train and mentor team members on Adobe Analytics tools and methodologies.<br>• Work with stakeholders to ensure analytics solutions align with organizational goals.<br>• Stay updated on industry trends and emerging tools to continuously enhance the analytics framework.
<p>We are looking for an experienced Controller and IT Manager to oversee the financial and information technology operations of our organization in Perrysburg, Ohio. This position plays a critical role in ensuring the company’s financial stability and operational efficiency by providing accurate insights and managing key processes. The ideal candidate will possess strong ethical standards, sound judgment, and the ability to take ownership of responsibilities.</p><p>Responsibilities:</p><p>• Manage cash flow and oversee treasury functions to ensure financial health and stability.</p><p>• Supervise accounting activities, compliance measures, and human resources functions.</p><p>• Prepare detailed financial reports and analyses to support informed business decisions.</p><p>• Develop and maintain budgets and forecasts to guide organizational planning.</p><p>• Coordinate tax planning and filing processes with external firms.</p><p>• Oversee the information technology program, collaborating with IT experts to ensure system functionality.</p><p>• Select and manage service providers for accounting, employee benefits, and corporate insurance.</p><p>• Implement and monitor financial software systems, ensuring efficiency and accuracy.</p><p>• Lead initiatives to optimize financial and IT processes across the organization.</p>
<p>We are seeking a <strong>Space Planner / Moves Manager</strong> to support a fast-paced facilities team. This role is fully onsite in Santa Clara, CA. This position plays a critical role in overseeing relocations, workplace changes, and space utilization efforts to ensure seamless operations for employees. The role requires strong project management skills, vendor coordination, and the ability to lead moves and change initiatives under tight timelines.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Move & Relocation Project Management</strong></p><ul><li>Manage relocation projects, including scheduling, budgets, and vendor resources.</li><li>Lead RFQs, estimates, and planning for small to large-scale moves.</li><li>Oversee cleaning and preparation before and after moves.</li><li>Audit relocation and reconfiguration work after-hours to ensure readiness for client use.</li><li>Serve as the primary point of contact for all move-related communications.</li></ul><p><strong>Communication & Coordination</strong></p><ul><li>Act as liaison between internal teams, external vendors, and stakeholders.</li><li>Attend planning meetings and ensure alignment across all parties.</li><li>Coordinate move logistics while maintaining health and safety compliance.</li></ul><p><strong>Procurement & Vendor Management</strong></p><ul><li>Submit purchase requests and manage purchase orders.</li><li>Track invoices and vendor performance for move-related services.</li></ul><p><strong>Inventory & Furniture Management</strong></p><ul><li>Partner with warehouse staff to maintain accurate furniture inventory.</li><li>Audit onsite assets and ensure utilization accuracy.</li><li>Act as the point of contact for furniture inventory management.</li></ul><p><strong>Team Support & Back-Up Responsibilities</strong></p><ul><li>Provide back-up support for Client MAC Coordinator on daily scheduling and move activities.</li><li>Assist with name tag installations and workstation updates.</li><li>Mentor and coach junior staff while cross-training team members.</li></ul><p><strong>Documentation, Compliance & Auditing</strong></p><ul><li>Ensure compliance with regulatory and company standards.</li><li>Audit workstations and shared spaces for accuracy, repair, and functionality.</li><li>Troubleshoot and resolve operational issues as needed.</li></ul>
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
-Oversees and directs the implementation of operational mechanical maintenance projects across the organization, ensuring they are completed on schedule and within or under budget for both current and new product launches.<br>- Assists in specifying, evaluating, acquiring, installing, and qualifying equipment.<br>- Manages tasks including updating, maintaining, and communicating project plans, progress reports, and status updates.<br><br>Qualifications<br><br>- Bachelor’s degree in Mechanical Engineering, Mechanical Engineering Technology, or Electro-Mechanical Engineering is preferred.<br>- Over 10 years of relevant experience in a manufacturing environment is preferred.<br>- Lean Six Sigma Green Belt certification is preferred but not required at the time of permanent.<br>- Proficient in AutoDesk 2D and 3D CAD software and Microsoft Project at an intermediate to advanced level.<br>- Applies differential and integral calculus to analyze the static and dynamic performance of electro-mechanical systems.
<p>We are looking for a dynamic and experienced DevOps Technical Lead to join our team in Mahwah, New Jersey. In this role, you will take charge of designing and implementing scalable, secure, and reliable systems, while driving infrastructure strategies to ensure optimal performance and efficiency. This position offers an exciting opportunity to lead critical initiatives that enhance application performance and prepare our platform for growth.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Develop and execute a comprehensive backend, infrastructure, and DevOps strategy to support organizational goals.</li><li>Design and implement scalable and secure systems that ensure reliability and efficiency.</li><li>Investigate and resolve complex performance issues across infrastructure and integrations.</li><li>Lead the development of backend systems, coding standards, API integrations, and overall architecture.</li><li>Direct cloud strategies, infrastructure tooling, automation processes, and continuous integration/continuous delivery (CI/CD) pipelines.</li><li>Assess and adopt new tools, frameworks, and technologies to enhance operational efficiency.</li><li>Establish performance metrics and key performance indicators (KPIs) to monitor infrastructure effectiveness.</li><li>Implement proactive monitoring, logging, and alerting systems to ensure early detection of issues.</li><li>Optimize infrastructure costs while managing budgets effectively.</li><li>Communicate technical solutions and strategies clearly to stakeholders across various levels of the organization.</li></ul>
We are looking for a skilled Technical Engineer to join our team on a contract basis in San Antonio, Texas. In this role, you will focus on creating interactive dashboards, integrating tools, and managing social media strategies to enhance our digital presence. This position offers the opportunity to work with innovative technologies and contribute to impactful client projects.<br><br>Responsibilities:<br>• Develop and design interactive dashboards using Looker Studio to provide actionable insights.<br>• Implement integrations using Zapier to streamline workflows and optimize operations.<br>• Manage and enhance social media pages for the organization and clients, ensuring engaging and consistent content.<br>• Create in-house messaging for videos and social media campaigns, leveraging specific tools and platforms.<br>• Utilize video creation tools such as Synthesia.io and Pictory to produce explainer videos and promotional content.<br>• Provide training and guidance on video and social media tools to team members and clients.<br>• Collaborate with stakeholders to deliver blueprints for technical solutions and digital strategies.<br>• Ensure the seamless use of Google Apps, Google Sheets, and other productivity tools in daily operations.<br>• Maintain organized project documentation and workflows using Notion AI.<br>• Stay up-to-date with industry trends to continuously improve processes and solutions.
<p>We are looking for a visionary VP of IT Operations to oversee and enhance our organization's core technology systems, including Salesforce, SharePoint, and related data platforms. This leadership role involves driving the strategic technology roadmap, managing system integrations, and ensuring data governance while supporting cross-departmental collaboration. The ideal candidate will thrive in a fast-paced, mission-driven environment, demonstrating the ability to lead technical initiatives and deliver scalable, impactful solutions.</p><p><br></p><p>Responsibilities:</p><p>• Lead the management and optimization of key organizational systems, including Salesforce, SharePoint, and data reporting platforms.</p><p>• Develop and execute a comprehensive technology roadmap, aligning system capabilities with strategic business priorities.</p><p>• Administer and configure Salesforce, ensuring seamless integration with third-party tools and internal systems.</p><p>• Create and maintain data governance structures to ensure data quality, consistency, and security across platforms.</p><p>• Build and manage cross-platform reporting and analytics to provide actionable business insights.</p><p>• Oversee SharePoint administration, supporting its use as an effective collaboration and document management tool.</p><p>• Guide and collaborate with external vendors to deliver secure and scalable system enhancements.</p><p>• Provide training and support to users to maximize system adoption and efficiency.</p><p>• Stay informed on the latest Salesforce features and apply relevant updates to improve system functionality.</p><p>• Supervise and develop IT team members, ensuring effective prioritization and coordination of IT initiatives.</p>
<p>We are looking for a skilled Cloud Technical Lead to join a remote team for one of our consulting clients. This role requires an experienced and detail-oriented individual with expertise in cloud-native application development, Microsoft Azure, and a deep understanding of Microsoft 365 tools. As a key contributor, you will lead development efforts while actively coding and designing innovative solutions.</p><p><br></p><p>Responsibilities:</p><p>• Lead the design, development, and deployment of cloud-native applications using Microsoft Azure.</p><p>• Actively participate in hands-on coding, contributing to full-stack development projects.</p><p>• Develop and maintain solutions leveraging Microsoft 365 tools, including SharePoint Framework (SPFx).</p><p>• Create and manage applications using Power Platform tools to enhance business processes.</p><p>• Utilize programming languages such as C#, Python, JavaScript, and frameworks like React or Angular to build robust applications.</p><p>• Collaborate with cross-functional teams to define technical requirements and deliver high-quality solutions.</p><p>• Ensure best practices in software development, including code reviews, testing, and documentation.</p><p>• Troubleshoot and resolve complex technical issues in cloud environments.</p><p>• Provide technical guidance and mentorship to entry-level developers on the team.</p><p>• Stay updated on emerging technologies and integrate them into project strategies when appropriate.</p><p><br></p><p><strong><u>Core Benefits: </u></strong></p><p><strong>M/D/V </strong></p><p><strong>ST/LT/Disability Insurance</strong></p><p><strong>Retirement Plan: </strong>401k with matching program, profit sharing contribution</p><p><strong>PTO/Holidays/Sick Time: </strong>15 days of PTO per year, 10 paid holidays</p>
<p>Robert Half is Seeking a Tier 1 support engineer. In this role, you will be the first point of contact for resolving technical issues in a managed services environment. This position requires excellent troubleshooting abilities, strong communication skills, and a commitment to delivering exceptional customer support.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-level technical support to resolve system and user issues promptly and effectively.</p><p>• Collaborate with senior engineers and team members to address and resolve complex technical problems.</p><p>• Analyze and identify recurring technical issues, contributing to the development of long-term solutions.</p><p>• Maintain accurate documentation of support requests and resolutions within the ticketing system.</p><p>• Participate in on-call rotations, which may include evening and weekend shifts.</p><p>• Stay up-to-date with required technical training and certifications to enhance skill sets.</p><p>• Configure and troubleshoot printer setups for both remote and on-premise environments.</p><p>• Utilize Remote Monitoring and Management (RMM) tools to ensure system health and performance.</p><p>• Assist with the management of Active Directory (On-Prem and Azure O365) and Group Policy settings.</p><p>• Support networking tasks, including VPN setups, VoIP configurations, and ensuring compliance with security protocols.</p>
<p>We are looking for a dynamic and visionary Head of Product Innovation to join our team in Troy, Michigan. In this Contract-to-permanent position, you will transform groundbreaking ideas into scalable solutions by leading the development of innovative products, technologies, and processes. This role demands a hands-on leader who can manage a team, drive technical creativity, and ensure the successful execution of projects that push boundaries.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement innovation strategies that align with organizational goals, driving the creation of new product platforms and solutions.</p><p>• Lead research, validation, and prototyping of disruptive concepts, ensuring they are viable and scalable.</p><p>• Manage the end-to-end lifecycle of product development, from research and proof-of-concept to testing and deployment.</p><p>• Build and oversee a high-performing team, fostering technical creativity and rapid execution.</p><p>• Integrate emerging technologies such as AI, automation, and next-generation tools to enhance product offerings and operational efficiency.</p><p>• Collaborate with cross-functional teams, including marketing and operations, to ensure seamless product rollouts and alignment with business objectives.</p><p>• Track project performance, set clear KPIs, and maintain alignment on success metrics.</p><p>• Stay ahead of industry trends by scouting global technology landscapes and leveraging insights for competitive advantage.</p><p>• Act as a strategic advisor to leadership, providing recommendations on technology opportunities and resource allocation.</p>
We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives.<br><br>Responsibilities:<br>• Develop and implement a comprehensive technology strategy that aligns with our business objectives<br>• Oversee the integration and optimization of cloud technologies, primarily AWS<br>• Manage systems implementation and change management processes<br>• Analyze and optimize cloud spend to ensure operational efficiency<br>• Collaborate with other executives to build out the practice<br>• Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce<br>• Handle client-facing responsibilities and establish strong relationships with stakeholders<br>• Utilize Agile Scrum methodologies to manage projects and deliver results<br>• Conduct audits and reviews to ensure compliance and performance<br>• Manage contracts and agreements related to technology procurement and partnerships<br>• Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.
