<p>As part of our ongoing IT department refresh, we’re looking for a Technical Writer to help formalize and standardize documentation moving forward. We are creating and updating a significant amount of foundational material, including policies, procedures, SOPs/runbooks, and clear end-user instructions for new product implementations. We want to ensure this documentation is consistent, well-constructed using our brand guidelines, easy to follow, and well-maintained on our management platform(s).</p><p>This role would partner closely with IT and operational stakeholders (when necessary) to capture accurate details from SMEs and translate them into clear, usable documentation that can scale as the team evolves.</p>
We are looking for an experienced Technical Writer to join our team in West Palm Beach, Florida. This long-term contract position offers an exciting opportunity to create and maintain high-quality documentation that supports both IT and operational needs. The ideal candidate will excel at transforming technical concepts into clear, user-friendly formats while ensuring consistency and adherence to organizational standards.<br><br>Responsibilities:<br>• Develop and maintain comprehensive documentation, including policies, procedures, SOPs, and runbooks, to support IT and operational workflows.<br>• Collaborate closely with subject matter experts and stakeholders to accurately capture technical details and translate them into actionable content.<br>• Ensure all documentation aligns with brand guidelines and is easy to understand by end-users.<br>• Manage the lifecycle of content, including version control, approvals, and updates, using platforms such as SharePoint and Monday.com.<br>• Produce clear and structured user guides, diagrams, and break/fix instructions to facilitate product implementation and troubleshooting.<br>• Adapt technical content to meet compliance and security requirements, including readiness for audits and reviews.<br>• Utilize tools like Adobe FrameMaker and Adobe RoboHelp to develop highly detailed documents.<br>• Standardize documentation processes to ensure consistency and scalability as the organization evolves.<br>• Partner with teams to create traceable and actionable procedures from policies, standards, and contract language.<br>• Maintain a high level of organization and accuracy across all documentation projects.
<p>We are looking for an experienced Technical Writer to join our team on a contract basis in Toledo, Ohio. In this role, you will focus on refining and improving existing documentation for manufacturing plant software. Your expertise will ensure the creation of clear, comprehensive, and user-friendly manuals and guides tailored to the needs of the steel manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and evaluate existing user manuals and troubleshooting guides to identify areas for improvement.</p><p>• Revise and enhance documentation to ensure clarity, accuracy, and usability.</p><p>• Collaborate with technical teams to gather detailed requirements and insights.</p><p>• Translate complex technical concepts into easily understandable language for end-users.</p><p>• Ensure documentation aligns with industry standards and best practices.</p><p>• Conduct reviews and updates to maintain consistency and relevance.</p><p>• Develop supplementary materials, such as diagrams or charts, to enhance user comprehension.</p><p>• Maintain organized records of all documentation changes and updates.</p><p>• Provide recommendations to improve the overall documentation process.</p>
<p><strong>Technical Writer - 3+Month Contract!</strong></p><p>Robert Half is looking for a senior‑level Technical/Business Writer who can turn complex enterprise technology into clear, compelling business value stories for executive audiences (Manager → CIO). This is NOT technical documentation. This is high‑impact storytelling for some of the biggest names in tech.</p><p><br></p><p>What You’ll Work On</p><ul><li>Long‑form, strategic content for major enterprise tech clients</li><li>Blogs, case studies, 8–12 page eBooks, and occasional report‑style pieces</li><li>Turn SME notes into crisp narratives that connect solution → challenge → business value</li></ul><p><br></p><p><br></p>
We are looking for a Technology Administrator to join our team in Minneapolis, Minnesota. This role will focus on enhancing the firm's business development processes through strategic marketing technology solutions and efficient data management practices. Collaborating closely with key stakeholders, you will play a pivotal role in implementing tools, systems, and workflows that align with the firm's commitment to operational excellence and client relationship strategies.<br><br>Responsibilities:<br>• Configure marketing technology systems in alignment with data governance standards to optimize business workflows and reporting capabilities.<br>• Collaborate with technical teams to troubleshoot issues and develop integrations that ensure accurate and actionable data for users.<br>• Develop and implement processes for capturing and maintaining client, matter, and personnel profiles to support business development efforts.<br>• Lead initiatives to streamline marketing workflows, including tracking opportunities, generating proposals, and managing award submissions.<br>• Establish and enforce data quality standards to enhance the accuracy and reliability of client and matter profiles.<br>• Create and deliver educational materials and training sessions to support user adoption of new tools and best practices.<br>• Coordinate with vendors to address system-related inquiries, resolve issues, and request enhancements.<br>• Participate in industry user groups and initiatives to stay informed on best practices and integrate them into the firm's operations.<br>• Identify inefficiencies in current processes and collaborate with teams to implement improved technology and workflow solutions.<br>• Work closely with cross-functional teams to develop and deploy new tools and systems that align with the firm's strategic goals.
<p>We’re seeking a <strong>Technical Analyst</strong> with 1–3 years of experience building and supporting solutions using <strong>Microsoft Power Apps and Power Automate</strong>. In this role, you’ll work closely with business stakeholders to analyze requirements, streamline processes, and deliver low‑code solutions that improve efficiency and data visibility. This is an onsite role in Jacksonville, FL.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, build, and support Power Apps and Power Automate workflows</li><li>Translate business requirements into technical solutions</li><li>Troubleshoot, enhance, and maintain existing Power Platform solutions</li><li>Collaborate with business and IT teams to optimize processes</li><li>Document solutions and provide end-user support as needed</li></ul><p><br></p>
<p>The Technical Sales Engineer serves as the critical link between sales, engineering, and customers. This role combines deep technical expertise with strong commercial acumen to support the sales process, deliver tailored solutions, and drive revenue growth. The ideal candidate can translate complex technical concepts into customer-focused value propositions and provide pre- and post-sales technical support.</p><p><br></p><p>Primary Duties</p><p>· Partner with sales teams to identify customer needs and develop technical solutions that align with business objectives</p><p>· Prepare technical proposals, quotations, and product configurations</p><p>· Lead technical discovery, product demonstrations, and presentations for prospective and existing customers</p><p>· Support the sales cycle from initial inquiry through contract award and implementation</p><p>· Act as a liaison between customers, sales, engineering, manufacturing, and operations</p><p>· Stay current on product capabilities, industry trends, and competitive offerings</p><p>· Track technical sales metrics and contribute to forecasting and pipeline reviews</p><p>· Identify opportunities to improve sales processes, tools, and technical documentation</p>
<p>Robert Half is seeking a Technical Program Manager to drive the development of cloud-native solutions with a client in the Insurance and Benefits industry. This role requires someone who can operate comfortably at both technical and strategic levels diving into detailed user stories and API discussions while maintaining a high-level view of architecture, dependencies, and cross-team alignment.</p><p> </p><p>The ideal candidate thrives in fast-paced environments, partners effectively with cross-functional teams, and ensures high-quality delivery from concept through implementation.</p><p> </p><p><strong>Duration:</strong> Long-term contract</p><p><strong>Location:</strong> Bellevue, Washington based client (100% Remote)</p><p><strong>Pay rate: </strong>up to $75/hourly</p><p><strong> </strong></p><p><strong>Core Responsibilities</strong></p><ul><li>Drive development of cloud-native solutions within a complex insurance business domain.</li><li>Establish criteria for delivering high-quality applications, encouraging the use of unit testing, automation, and CI/CD pipelines.</li><li>Partner with TPMs, engineers, product owners, business analysts, and UX designers to deliver detailed, creative solutions aligned to timelines and budgets.</li><li>Create detailed specifications, break down features, and author user stories that engineering teams can effectively implement.</li><li>Manage relationships with cross-functional teams and third-party software vendors.</li><li>Actively participate in daily standups and Scrum ceremonies—and lead them when needed.</li></ul>
<p><strong>Public Trust Clearance</strong> (MUST CURRENTLY HOLD OR HAVE THE ABILITY TO OBTAIN) </p><p><strong>Enterprise Architect – Cloud</strong></p><p><strong>Location:</strong> Washington, DC (Hybrid/Remote)</p><p><strong>Duration: </strong>6 month contract, with potential for extension or conversion </p><p><strong>Pay: </strong>Available on W2 </p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Enterprise Architect – Cloud</strong> to lead the design, modernization, and implementation of cloud-based architectures across a large-scale enterprise environment. This role is responsible for shaping cloud strategy, guiding migration initiatives, developing architectural roadmaps, and ensuring cloud solutions align with organizational goals and industry best practices.</p><p>This position is hybrid with work performed in the Washington, DC area. Public Trust screening is required. The Public Trust process for this program may take up to three months and includes a personal disclosure review and a soft credit check.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the design and implementation of enterprise-level cloud architecture strategies aligned with organizational goals.</li><li>Develop scalable, secure, and high-performing cloud solutions using primarily <strong>Microsoft Azure</strong> with potential involvement in AWS, Google Cloud, or other providers.</li><li>Establish and maintain the cloud architecture roadmap in alignment with business and IT priorities.</li><li>Provide expert guidance on cloud adoption, cloud-native development, and enterprise cloud governance.</li><li>Oversee and guide migrations of legacy and on-premises applications, systems, and workloads to modern cloud platforms.</li><li>Architect hybrid and multi-cloud solutions integrating cloud services with on-premises infrastructure.</li><li>Drive adoption of <strong>Infrastructure as Code (IaC)</strong> practices using tools such as Terraform.</li><li>Partner with senior leadership and technical teams to provide architectural direction and recommendations.</li><li>Ensure teams follow Agile, DevOps, and CI/CD methodologies when designing and deploying cloud applications.</li><li>Stay current with emerging cloud technologies, industry advancements, and best practices to support continuous improvement.</li></ul>
<p><strong>Overview</strong></p><p> The Technical Engineering Training Specialist is responsible for developing and delivering training programs for both internal and external customers across a full product ecosystem (including instruments, reagents, and digital tools). The role ensures users gain a high level of understanding regarding functionality, maintenance, troubleshooting, and operation.</p><p><br></p><p><strong>Essential Duties & Responsibilities</strong></p><ul><li>Provide training to new hire field service and technical support engineers on all system types, covering installation through decommission. Training may be conducted in-person, remotely, or through virtual/live-streamed sessions.</li><li>Provide training to customer biomedical/biomechanical technicians as requested, focusing on preventive maintenance and basic service operations. Training may be in-person, remote, or virtual/live-streamed.</li><li>Deliver lectures and hands-on demonstrations covering safety, installation, programming, maintenance, troubleshooting, and operation. Follow defined course outlines, distribute materials, administer tests, and demonstrate relevant procedures.</li><li>Administer written and practical examinations and document performance outcomes for internal reporting.</li><li>Maintain training equipment in optimal working condition, ensuring instruments, components, and instructional materials are current and functional.</li><li>Observe trainees during instruction, provide support, and answer questions.</li><li>Review and update training content as needed to ensure continuous improvement, retiring outdated documentation and developing new materials when appropriate.</li><li>Participate in meetings, seminars, and industry training to maintain professional knowledge and integrate new information into instruction.</li><li>Ensure that all classes have access to functioning equipment, necessary consumables, and printed materials prior to instruction.</li></ul><p><br></p><p><br></p>
We are looking for an experienced Director of Technology to lead our technical operations and drive innovation within our organization. In this role, you will oversee IT architecture, guide strategic data management initiatives, and ensure the seamless functioning of cloud-based systems. You will also manage a talented team of Developers and an Administrative Assistant while fostering collaboration with external vendors.<br><br>Responsibilities:<br>• Develop and maintain IT architecture strategies, ensuring optimal utilization of cloud platforms and data management systems.<br>• Lead and mentor a team of Developers and administrative staff, encouraging attention to detail and operational efficiency.<br>• Oversee vendor relationships to ensure alignment with organizational goals and quality service delivery.<br>• Establish and enforce standards and best practices for software development and IT operations.<br>• Serve as the primary technical advisor, providing hands-on support when necessary to resolve escalations and technical challenges.<br>• Monitor and improve the performance and reliability of IT systems, ensuring data availability and security.<br>• Drive innovation by identifying opportunities to enhance technology solutions that support organizational scaling.<br>• Collaborate with stakeholders to align technical strategies with business objectives.<br>• Ensure compliance with regulatory and industry standards related to IT and data management.<br>• Implement and refine processes to streamline operations and reduce friction across technical workflows.
We are looking for a skilled Technical Project Manager to oversee and drive the successful delivery of IT projects in a dynamic and fast-paced environment. Based in New York, New York, this role requires a proactive leader who can manage multiple initiatives while facilitating cross-functional collaboration and ensuring alignment with business objectives. This is a long-term contract position offering an excellent opportunity to contribute to impactful projects within the IT software industry.<br><br>Responsibilities:<br>• Develop and implement comprehensive project plans, including timelines, milestones, and resource allocation, to ensure successful project execution.<br>• Collaborate with cross-functional teams to align project goals with organizational objectives and maintain seamless communication.<br>• Monitor project progress, identify risks, and implement strategies to mitigate potential issues while ensuring adherence to deadlines.<br>• Facilitate Agile Scrum practices to improve team efficiency and deliver high-quality outcomes.<br>• Utilize tools such as Atlassian Jira to track project performance and provide transparent reporting to stakeholders.<br>• Maintain strong relationships with stakeholders by providing regular updates, clear documentation, and transparent communication.<br>• Analyze and interpret complex engineering requirements to align with broader business goals.<br>• Ensure compliance with established processes and standards, including PMP and IT project management best practices.<br>• Continuously enhance knowledge of industry trends and emerging technologies to drive innovative solutions.<br>• Support team development and resolve obstacles to maintain project momentum.
We are looking for a dedicated and experienced Technical Analyst II to join our team in Minnetonka, Minnesota. In this role, you will support digital product initiatives by bridging the gap between business needs and technical solutions. You will play a key role in enhancing our member portal and digital platforms, ensuring seamless functionality and improved user experiences. This is a long-term contract position with the potential to transition to a permanent role, offering an opportunity to contribute to meaningful projects that benefit our members.<br><br>Responsibilities:<br>• Collaborate with the Digital Product Owner to gather, analyze, and document technical requirements for digital solutions.<br>• Translate business needs into detailed technical specifications, user stories, and acceptance criteria.<br>• Evaluate existing platform architecture to identify areas for improvement in scalability, security, and performance.<br>• Assist in the transition of members to a new portal by documenting current needs, recommending enhancements, and supporting implementation.<br>• Ensure core functionalities, including benefits access, claims viewing, and payment processing, are optimized and integrated seamlessly.<br>• Act as a liaison between product, design, engineering, and business teams to ensure alignment on deliverables.<br>• Support testing, validation, and troubleshooting processes to ensure successful deployment of features.<br>• Identify and address technical dependencies and limitations to mitigate risks during development.<br>• Contribute to quality assurance processes by defining test cases and reviewing deliverables.<br>• Create and maintain comprehensive technical documentation, including workflows, use cases, and integration guides.
We are looking for an experienced Learning Technology & AI Solutions Consultant to join our team in Houston, Texas. In this long-term contract position, you will play a pivotal role in managing and optimizing our learning technology ecosystem while driving innovative AI-enabled solutions. This is an exciting opportunity to contribute to scalable, data-driven learning strategies that enhance efficiency, engagement, and overall learner experience.<br><br>Responsibilities:<br>• Provide strategic guidance on learning tools and technologies to optimize their usage across the organization.<br>• Evaluate and monitor the performance, adoption, and data quality of learning platforms to identify opportunities for improvement.<br>• Manage relationships with learning technology vendors and influence their development roadmaps.<br>• Design and implement practical AI-powered learning solutions while ensuring ethical practices, data privacy, and bias mitigation.<br>• Develop training and resources to enhance team proficiency in learning technologies, analytics, and AI.<br>• Collaborate with various teams, including Learning Enablement Managers and Leadership Development, to recommend appropriate technology solutions.<br>• Establish and maintain documentation, standards, and best practices for effective use of learning technologies.<br>• Identify and control risks associated with learning technologies, ensuring compliance with organizational policies.<br>• Drive automation and streamline processes using AI to reduce manual efforts and improve delivery timelines.
<p><strong>Technical Program Manager – Partner Onboarding</strong></p><p>A leading digital advertising organization is seeking a Technical Program Manager (TPM) to build and launch a new Third‑Party Partner Onboarding Program. This is a builder role focused on creating scalable systems, processes, and governance that can be handed off to cross‑functional teams.</p><p><br></p><p><strong>Responsibilities</strong></p><p><strong>Build & Launch the Program</strong></p><ul><li>Create a tiered engagement model for CDP, CMP, and 3PAS partners.</li><li>Define workflows, ownership boundaries, and escalation paths.</li><li>Build dashboards, trackers, reporting templates, and communication playbooks.</li><li>Design automated outreach workflows and approval processes with Legal/PR.</li><li>Develop technical runbooks, troubleshooting guides, and training materials with Solutions Architecture and Engineering.</li><li>Establish governance, review cadences, and risk management mechanisms.</li><li>Define “transfer‑ready” criteria and lead structured handoffs.</li></ul><p><strong>Operate During Build Phase</strong></p><ul><li>Run day‑to‑day program execution across BD, SA, Legal, Privacy, Marketing, and Engineering.</li><li>Manage partner compliance and unblock technical or operational issues.</li><li>Produce executive‑level reporting and flag risks with clear recommendations.</li><li>Serve as the single point of accountability until each workstream is stable.</li></ul><p><strong>Post‑Transfer Expectations</strong></p><ul><li>BD owns strategic partner relationships and escalations.</li><li>SA owns technical enablement and workshops.</li><li>Marketing owns automated communications.</li><li>API Support Engineering owns production support and runbooks.</li><li>All processes operate without TPM dependency.</li></ul><p><br></p>
<p>Schedule: Monday–Friday, 8:00 AM–5:00 PM</p><p>Position Overview</p><p>We’re seeking a hands‑on Manufacturing Test Engineer to design, build, validate, and maintain Automated Test Equipment (ATE) and production test tools for medical devices and sub‑assemblies. You’ll partner closely with R&D and Manufacturing to translate requirements into robust hardware/software test solutions, drive continuous improvement on the production floor, and ensure comprehensive documentation, verification, and validation of test systems.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design & Development of ATE: Define ATE architecture (hardware & software), design fixtures/tooling, and develop production test solutions for medical devices and assemblies.</li><li>Software Development: Program test applications and PLCs using C#, LabVIEW, TestStand, and related languages; implement good software architecture and OO design patterns.</li><li>Project Planning: Build and communicate project plans, schedules, milestones, and resource needs; report status and risks.</li><li>Cross‑Functional Collaboration:</li><li>Work with R&D to convert product requirements into test requirements.</li><li>Partner with Manufacturing/Operations during deployment to validate robustness and throughput; lead iterative improvements.</li><li>Validation & Quality: Create requirements, design documentation, perform code reviews, unit tests, software/system validation, and sustain clear DHF/technical records.</li><li>Troubleshooting: Diagnose issues (hardware, software, instrumentation, PLC, network, data) and drive root‑cause corrective actions.</li><li>Sustaining & CI: Monitor field/line feedback, enhance reliability of test equipment, and standardize best practices across lines.</li><li> Support deployment and configuration of test equipment in manufacturing environments.</li></ul>
We are looking for a skilled Emerging Technology Developer to join our team in Troy, Michigan. In this role, you will lead innovative projects focusing on prototype development and cutting-edge solutions for the manufacturing industry. This is a contract-to-permanent position, offering you the opportunity to transform business needs into impactful technical solutions while collaborating with executive and sales teams.<br><br>Responsibilities:<br>• Lead the full software development lifecycle, including concept, design, development, testing, deployment, and maintenance.<br>• Create production-ready prototypes and innovative web applications using React, Next.js, and other JavaScript frameworks.<br>• Design and optimize database architectures, writing efficient queries and stored procedures.<br>• Integrate AI capabilities, including large language models and emerging AI tools, into applications to address business challenges.<br>• Experiment with Retrieval Augmented Generation, embeddings, and vector databases for AI-driven solutions.<br>• Collaborate with cross-functional teams to gather requirements and deliver scalable solutions within budget and timeline.<br>• Analyze technical specifications and translate business requirements into functional applications.<br>• Stay updated on advancements in AI and related technologies, applying them to improve existing systems.<br>• Refactor legacy code to align with modern development standards and practices.<br>• Document processes, share knowledge, and contribute to team expertise and innovation.
<p><strong>Service & Automation Engineer</strong></p><p>This position supports customers with technical service needs related to advanced manufacturing equipment and automated production systems. The role focuses on troubleshooting, upgrade support, and automation software commissioning to ensure equipment performance, uptime, and customer satisfaction.</p><p>You will travel to customer sites and work independently to diagnose and resolve technical issues. Candidates should be self-driven, organized, and comfortable handling service requests both on-site and remotely. Travel may be required on short notice, with service visits typically lasting 1–2 weeks and occasionally longer. When not traveling, you will provide remote support and contribute to continuous improvement of service operations.</p><p><br></p><p>Key Responsibilities</p><p>Customer Support & Service</p><ul><li>Serve as a primary technical contact for customer inquiries and service requests.</li><li>Provide remote troubleshooting support using phone, email, and secure remote access tools.</li><li>Diagnose issues and guide customers through corrective actions.</li><li>Escalate complex problems to specialized engineering teams when needed.</li><li>Perform on-site service work such as troubleshooting, commissioning, maintenance, and repairs when remote resolution is not possible.</li></ul><p>PLC Programming & Troubleshooting</p><ul><li>Modify, test, and debug PLC programs across modern and legacy control platforms (examples include Siemens and Allen-Bradley systems).</li><li>Troubleshoot ladder logic, function blocks, and structured text issues.</li><li>Optimize control logic for performance, safety, and efficiency.</li><li>Perform online/offline edits during commissioning or service activities.</li></ul><p>Drive Configuration & Diagnostics</p><ul><li>Configure and troubleshoot VFDs, servo drives, and motion controllers.</li><li>Set motor parameters, feedback devices, and motion profiles.</li><li>Diagnose drive faults such as overcurrent, encoder errors, or communication issues.</li><li>Integrate drives with PLC systems via industrial networks (e.g., EtherNet/IP, Profinet).</li></ul><p>HMI / SCADA Support</p><ul><li>Create or modify operator interface screens including alarms, trends, recipes, and controls.</li><li>Connect PLC tags to HMI objects and verify communications.</li><li>Adjust user interfaces based on operator feedback.</li><li>Troubleshoot display, scripting, or communication issues.</li></ul><p>Quality & Continuous Improvement</p><ul><li>Confirm resolution of service issues and ensure equipment reliability.</li><li>Provide feedback to engineering teams on recurring problems or improvement opportunities.</li><li>Document service activities and customer interactions in internal systems.</li></ul><p>Collaboration</p><ul><li>Support spare-parts identification and service quotation activities.</li><li>Share technical knowledge with internal teams and participate in project discussions.</li></ul>
We are looking for a skilled Content Writer to join our team in Eden Prairie, Minnesota. This is an exciting opportunity for a creative individual who excels in crafting compelling copy and engaging web content. As this is a long-term contract position, you will play a key role in developing strategic content that resonates with target audiences while navigating dynamic challenges.<br><br>Responsibilities:<br>• Collaborate with leadership and stakeholders to align content strategies with organizational goals.<br>• Conduct strategic discussions to identify content needs and opportunities.<br>• Write and edit high-quality web content, blog posts, and email newsletters tailored to diverse audiences.<br>• Develop creative copy for social media platforms such as Reddit and Facebook.<br>• Ensure content is mindful of consumer behavior and incorporates AI insights.<br>• Adapt to ambiguous situations and proactively seek clarity to deliver effective solutions.<br>• Create and maintain consistent messaging across various channels.<br>• Research trends and audience preferences to produce relevant and impactful content.<br>• Monitor and analyze engagement metrics to refine content strategies.<br>• Stay updated on emerging technologies and innovations in content creation.
<p>Our client, a reputable nonprofit organization based in Chicago, is seeking a Digital Content Specialist for a long-term contract position. This role is ideal for someone with 2–3 years of copywriting experience who is passionate about public health communication and digital innovation.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Work closely with developers and marketing teams to update and maintain website content using a content management system (CMS).</li><li>Design and execute user-focused content strategies that align with organizational objectives.</li><li>Write compelling ad copy and develop messaging for integrated digital campaigns.</li><li>Conduct regular website audits, making strategic edits to enhance clarity and user experience.</li><li>Translate print materials such as brochures or project briefs into engaging and accessible online content for diverse audiences.</li><li>Manage editorial calendars and oversee the complete lifecycle of digital content, ensuring timely updates and brand consistency.</li><li>Perform keyword research and apply SEO best practices to boost content visibility.</li><li>Collaborate with internal stakeholders to ensure all digital content aligns with branding and communications standards.</li></ul><p>Project Highlight: You will be part of a collaborative team working on a high-impact healthcare initiative, focusing on translating medical information into friendly, digestible content for the general public.</p><p><br></p><p>Team Environment: Work directly with our client's content team, collaborating closely with other writers, content strategists, and subject matter experts.</p>
<p>We are looking for a dedicated Technical Support Specialist to provide expert assistance for SaaS applications and ensure smooth operations for our clients. This position requires strong analytical skills, proactive problem-solving, and effective communication to troubleshoot issues and enhance system performance. This is a Contract-to-permanent opportunity located in Jacksonville, Florida.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for SaaS applications, resolving issues efficiently and maintaining system reliability.</p><p>• Investigate and diagnose software problems, collaborating with development teams to implement solutions.</p><p>• Conduct regular maintenance, updates, and performance monitoring for supported applications.</p><p>• Create comprehensive documentation for support activities, including troubleshooting procedures and user guides.</p><p>• Assist in deploying new software applications and updates, ensuring seamless integration.</p><p>• Provide training and guidance to users on application functionality and best practices.</p><p>• Analyze recurring issues to identify root causes and recommend improvements.</p><p>• Collaborate with IT staff to maintain system security and ensure data integrity.</p><p>• Participate in on-call rotations to provide timely support during critical incidents.</p><p>• Coordinate with external vendors to address third-party application-related concerns.</p>
<p>We are seeking a <strong>Technical Support Specialist with strong Microsoft 365 expertise</strong> to assist with a short-term client project focused on helping new users get the most out of <strong>Microsoft 365 and Copilot</strong>.</p><p>This role is ideal for someone who is highly comfortable using Microsoft 365 tools and enjoys helping others learn how to use technology more effectively. You will work directly with a small group of external users, providing <strong>hands-on guidance and “white glove” support</strong> as they deepen their knowledge of tools they are already using.</p><p>What You’ll Do</p><ul><li>Provide <strong>technical guidance and support</strong> to approximately 12 users currently using Microsoft 365 tools</li><li>Lead <strong>live virtual sessions</strong> demonstrating best practices and advanced usage</li><li>Help users better leverage tools such as:</li><li>Microsoft Copilot</li><li>OneDrive</li><li>SharePoint</li><li>Other Microsoft 365 applications</li><li>Walk users through <strong>Copilot capabilities</strong>, including agent creation and connecting agents to SharePoint-based data</li><li>Develop and outline a <strong>simple training curriculum or learning plan</strong></li><li>Schedule follow-up sessions and provide ongoing support as needed</li><li>Deliver sessions via <strong>Microsoft Teams</strong>, including screen sharing and live demonstrations</li><li>Assist with any light prep work to ensure sessions are organized and effective</li></ul><p>Required Skills & Experience</p><ul><li><strong>8+ months of hands-on experience using Microsoft 365 and Copilot</strong></li><li>Strong working knowledge of:</li><li>Microsoft Copilot</li><li>OneDrive</li><li>SharePoint</li><li>Microsoft 365 collaboration tools</li><li>Experience explaining or demonstrating technology to others</li><li>Excellent communication and presentation skills</li><li>Comfortable leading video-based sessions and engaging with users live</li><li>Ability to create simple, practical learning guidance for end users</li></ul><p><br></p>
<p>We are seeking a proactive and experienced Tech Support Lead to oversee the daily operations of our Service Desk near Columbus, GA. In this role, you will ensure the efficient delivery of technical support services, uphold high customer service standards, and guide the team toward continuous improvement. The ideal candidate is a hands-on leader who can manage escalations, develop team members, and collaborate with IT leadership to drive innovation and operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the daily operations of the Service Desk team to ensure optimal performance and adherence to company standards.</li><li>Serve as the primary escalation point for complex technical issues, providing advanced support and guidance.</li><li>Monitor and manage incident and request queues using ITSM tools to ensure timely resolution of user needs.</li><li>Oversee inventory of critical tools and parts, forecasting requirements to maintain operational continuity.</li><li>Develop, maintain, and update comprehensive knowledge base articles for the Service Desk team.</li><li>Train, mentor, and onboard Service Desk staff to ensure they have the skills and knowledge required for success.</li><li>Collaborate with IT leadership to define, audit, and improve operational procedures.</li><li>Provide hands-on support for end users and customer-facing systems, resolving technical issues efficiently.</li><li>Lead IT projects and initiatives, ensuring alignment with organizational goals and successful execution.</li><li>Partner with IT leadership to design learning paths and career development plans for team members.</li></ul><p><br></p>
<p>We are seeking a skilled and motivated Field Technician to join our team. The ideal candidate will have expertise in low voltage cabling, break/fix services, and remote imaging. The Field Technician will be responsible for on-site installations, troubleshooting, and maintenance of various hardware and network components.</p><p> </p><p>Key Responsibilities:</p><ul><li>Install, maintain, and troubleshoot low voltage cabling, including CAT5, CAT6, and fiber optics.</li><li>Perform break/fix services for hardware components, including desktops, laptops, printers, and other peripherals.</li><li>Execute remote imaging and deployment of operating systems and applications to client devices.</li><li>Provide on-site technical support and resolve issues efficiently to minimize downtime.</li><li>Conduct site surveys and assess requirements for cabling and hardware installations.</li><li>Document all work performed and maintain accurate records of installations and repairs.</li><li>Collaborate with the IT team to ensure seamless integration and functionality of systems.</li><li>Educate end-users on proper use and maintenance of equipment.</li><li>Adhere to company safety policies and procedures during all field operations.</li><li>Maintain up-to-date knowledge of industry trends and best practices.</li></ul><p><br></p>
<p>We are seeking a <strong>hands-on technical manager</strong> to lead and actively contribute to the design, implementation, and operation of enterprise IT infrastructure. This role combines leadership with deep technical expertise, focusing on <strong>data center technologies, networking, virtualization, and cloud platforms</strong> to ensure reliability, performance, and security across hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a <strong>technical lead</strong>, actively configuring, troubleshooting, and optimizing infrastructure systems.</li><li>Manage and participate in the administration of <strong>data center technologies</strong>, including servers, storage, and <strong>VMware virtualization</strong>.</li><li>Design and maintain <strong>enterprise networking solutions</strong>, including <strong>SD-WAN</strong>, network segmentation, and advanced security practices.</li><li>Lead <strong>cloud architecture and migration projects</strong>, with hands-on experience in <strong>Azure</strong> and hybrid cloud environments.</li><li>Implement and manage <strong>Infrastructure as Code (IaC)</strong> and <strong>DevOps practices</strong> for automation and scalability.</li><li>Ensure operational excellence, cybersecurity resilience, and compliance with industry standards.</li><li>Collaborate with cross-functional teams to deliver secure, reliable, and cost-effective technology solutions.</li><li>Mentor and guide team members while remaining actively involved in technical execution.</li></ul><p><br></p>