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183 results for Support Specialist jobs

Tax Services Specialist

Rochester, NY
onsite
Temporary / Contract
22 - 23 USD / Hourly
We are looking for an organized and customer-focused Tax Services Specialist to join our team in Rochester, New York. In this role, you will handle a variety of tax-related tasks while ensuring accuracy and efficiency in a fast-paced environment. The ideal candidate will possess strong communication and problem-solving skills, along with the ability to prioritize and meet deadlines. This is a long-term contract position offering the opportunity to contribute to a dynamic and detail-oriented team. Responsibilities: • Address outstanding issues promptly to meet service level agreements and maintain client satisfaction. • Build and enhance knowledge of company products, policies, and procedures to provide accurate support. • Organize and prioritize daily tasks to meet time-sensitive deadlines and ensure smooth workflow. • Support clients with tax filings, payments, account registrations, and agency-related inquiries. • Conduct research and resolve tax notices efficiently while maintaining thorough documentation. • Enter and verify data, create spreadsheets, and ensure accuracy in all records. • Utilize systems such as Oracle, Salesforce, and Microsoft Office to streamline processes and manage workloads. • Uphold company values of integrity, innovation, accountability, and respect in all interactions. • Collaborate with internal teams and external clients to deliver exceptional service. • Perform additional duties as assigned to support team and client needs.
2026-05-01T00:00:00Z

Human Resources Specialist

Kalamazoo, MI
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are seeking a detail-oriented and people-focused HR Specialist to support a broad range of human resources functions, including recruitment, onboarding, employee relations, compliance, benefits administration, and performance management. The ideal candidate will have strong communication and organizational skills, the ability to manage sensitive information with discretion, and a solid understanding of HR best practices and employment regulations.Key Responsibilities:<ul><li>Coordinate with hiring managers to identify staffing needs, review applications, screen candidates, schedule and conduct interviews, and assist with background checks to support effective hiring decisions.</li><li>Conduct new hire onboarding and orientation to ensure employees are introduced to company policies, culture, procedures, and workplace expectations.</li><li>Assist in the development, implementation, and evaluation of HR policies, procedures, and departmental processes.</li><li>Administer compensation and benefits programs, including salary structures, employee benefits, and health and life insurance plans.</li><li>Support training and development initiatives by helping design and implement employee training programs and professional development plans.</li><li>Address employee concerns, grievances, and workplace issues while promoting a positive work environment and ensuring compliance with labor laws and company policies.</li><li>Support performance management processes, including quarterly and annual reviews, employee progress tracking, and feedback documentation.</li><li>Maintain accurate employee records and HR documentation, ensuring compliance with federal, state, and company regulations.</li><li>Partner with HR team members, management, and external vendors or service providers to support HR initiatives and organizational goals.</li><li>Prepare reports, maintain documentation, and assist with special projects as needed</li></ul>
2026-04-22T00:00:00Z

Human Resources Specialist

Hollister, CA
onsite
Permanent / Full Time
70000 - 78000 USD / Yearly
We are looking for an experienced Human Resources Specialist to oversee and enhance HR operations in Hollister, California. This role involves managing employee relations, benefits administration, and HR processes, ensuring compliance and supporting workforce development. The ideal candidate will bring strong organizational skills and expertise in HR systems to foster a positive and productive workplace. Responsibilities:• Manage employee relations by addressing workplace concerns and fostering a positive work environment.• Oversee benefits administration, including the management of benefit packages and payroll systems.• Ensure accurate and efficient use of automated payroll systems to process employee compensation.• Administer onboarding processes to provide new hires with a seamless transition into the organization.• Maintain and update HR information systems (HRIS) for accurate record-keeping and reporting.• Collaborate with team leaders to support labor and employee relations initiatives.• Develop and implement HR policies to ensure compliance with regulations and company standards.• Coordinate benefits programs and communicate details effectively to employees.• Provide guidance and support to employees regarding policies and procedures.• Evaluate and improve HR processes to align with organizational goals. Posted by Director of Recruiting Scott G. Moore
2026-04-15T00:00:00Z

Client Accounts Specialist

San Francisco, CA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Client Accounts Specialist to join our team in San Francisco, California. This role involves managing billing processes and client accounts while ensuring exceptional service delivery. The ideal candidate will bring expertise in accounting software systems and customer service to streamline operations and improve client satisfaction. For immediate consideration, please contact Leon Chang directly via Linked-In. Responsibilities:Invoice Management: Prepares and posts client invoices per attorney revisions and client guidelines.Cash Application: Reconciles and applies payments (checks, wires, ACH, credit cards); processes refunds as needed.Bank Deposits: Organizes and deposits checks into correct accounts.Trust Accounts: Records deposits, transfers, and withdrawals for client and state bar trust accounts.Recordkeeping: Maintains accurate electronic files for invoices, cash receipts, disbursements, overpayments, refunds, wires, transfers, write-offs, and unapplied cash.Reporting: Provides accrual, budget, and rate data to attorneys/clients as requested.Expense Processing: Records third-party expenses and disbursements in expense systems.Account Management: Monitors unapplied cash, reallocates payments when bills are revised, and ensures trust funds are used appropriately.Collections Support: Assists with collection efforts when needed.
2026-05-01T00:00:00Z

PAID Social Media Specialist

Minneapolis, MN
remote
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for a Paid Social Media Specialist to lead high-impact social advertising initiatives in Minneapolis, Minnesota. This role focuses on building and refining campaigns across major platforms while turning performance data into practical recommendations. You will work closely with internal partners to connect paid media efforts with creator, influencer, and content strategies, while helping identify new opportunities in the evolving social landscape. Responsibilities: • Lead the planning, launch, and ongoing management of paid social programs across platforms such as Meta, TikTok, Pinterest, LinkedIn, and Snapchat. • Develop media approaches that define audience targeting, spending distribution, campaign timing, experimentation plans, and measurement methods. • Monitor campaign pacing, spending levels, and audience response each day, making timely optimizations to improve efficiency and results. • Review performance data to identify meaningful trends, uncover opportunities, and recommend adjustments that strengthen future outcomes. • Prepare clear performance updates and insight-driven summaries for both internal stakeholders and client-facing communications. • Support paid amplification efforts tied to influencer, creator, and affiliate partnerships to expand campaign reach and effectiveness. • Manage creator content whitelisting on key platforms, including Meta and TikTok, to improve distribution and engagement. • Collaborate with cross-functional teams to align paid media activity with content development, creative direction, and influencer initiatives. • Evaluate emerging ad products, beta features, policy updates, and platform changes to keep campaigns current and competitive. • Contribute strategic perspective on the future of paid social, influencer marketing, and creator-led media opportunities.
2026-04-29T00:00:00Z

Facilities Call Center Specialist

Menlo Park, CA
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a detail-oriented Facilities Call Center Specialist to join our team in Menlo Park, California. In this long-term contract position, you will play a vital role in ensuring smooth operations by managing communications, dispatching personnel, and maintaining accurate records. If you have strong organizational skills and thrive in high-pressure situations, we encourage you to apply. Responsibilities: • Monitor radio communications to address potential safety concerns and dispatch additional personnel as required. • Utilize the Enterprise Asset Management System to manage work orders and dispatch appropriate teams based on the nature of requests. • Communicate with emergency callers to gather critical information and ensure accurate documentation in the system. • Maintain detailed logs and records to ensure all work processes are executed thoroughly and efficiently. • Determine appropriate departments, such as facilities or security, to respond to different situations. • Prepare daily and weekly reports using software tools like Microsoft Word and Excel. • Brief incoming personnel on relevant updates or incidents to ensure a seamless transition between shifts. • Oversee workflow processes to ensure emergency and non-emergency operations are carried out professionally and promptly. • Collaborate with supervisors, shift commanders, and other responders to coordinate effective solutions.
2026-04-22T00:00:00Z

IT Support | Desktop | Hardware Technician

Postville, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our growing client is seeking a customer-focused Tier 1 Helpdesk Analyst to serve as the first point of contact for technical support across the organization. In this role, you’ll handle day-to-day user issues, triage and resolve tickets efficiently, and escalate more complex matters while gaining hands-on exposure to modern infrastructure, cloud, security, and networking technologies. This is an excellent opportunity for someone looking to build a strong IT foundation while working alongside experienced engineers in a collaborative environment. Key Responsibilities<ul><li>Provide first-line technical support for end users, including printer issues, login problems, screen/display issues, and general workstation troubleshooting</li><li>Manage and resolve helpdesk tickets across multiple systems, ensuring timely updates and resolution</li><li>Support core IT platforms including Active Directory, Azure, Microsoft 365, and telephony systems</li><li>Perform user and device support using Entra ID (Azure AD) and Intune, including access, device enrollment, and basic policy troubleshooting</li><li>Troubleshoot and support Windows desktops and Windows Server environments</li><li>Assist with routine infrastructure tasks such as system reboots, backups, and basic maintenance</li><li>Provide initial support or exposure to Hyper‑V environments and SQL maintenance tasks, escalating as needed</li><li>Identify, assign, and escalate security-related tickets to the appropriate teams</li><li>Support and escalate network-related issues involving Cisco switches and Fortinet firewalls</li><li>Document incidents, resolutions, and procedures to improve response efficiency and knowledge sharing</li></ul>
2026-05-01T00:00:00Z

Help Desk/Desktop Support Analyst

Ames, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This contract position focuses on resolving desktop and operating system issues, supporting account access, and ensuring employees receive timely help with everyday technology needs. The ideal candidate is comfortable working in a service-driven environment, handling support requests efficiently, and troubleshooting Microsoft-based systems effectively. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users. • Investigate and resolve service desk requests by prioritizing incidents, documenting actions taken, and following through to completion. • Support user account administration activities, including access updates and directory-related assistance within Active Directory. • Diagnose common hardware, software, and operating system problems using sound troubleshooting methods. • Install, configure, and maintain Microsoft Windows 10 environments to keep user systems functioning effectively. • Assist employees with password, login, and general workstation issues while delivering clear and detail-oriented communication. • Escalate more complex technical problems when needed and collaborate with other support resources to restore service quickly.
2026-04-29T00:00:00Z

Help Desk/Desktop Support Analyst

Dunwoody, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects. Responsibilities: • Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments. • Manage software installations and ensure systems are updated and functioning efficiently. • Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally. • Support onboarding processes for new hires, including system setup and user account creation. • Oversee IT inventory tracking, reporting on issued equipment and onsite assets. • Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online. • Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects. • Maintain confidentiality and ensure secure handling of company data. • Provide light travel support for onboarding and other IT-related needs. • Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
2026-04-22T00:00:00Z

Help Desk/Desktop Support Analyst

Lynn, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a growing team in Lowell, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, delivering excellent customer service, and supporting a Microsoft- and Citrix-based environment. The role will focus on day-to-day desktop and help desk support, user account administration, and troubleshooting across hardware, software, and access-related issues. You will work closely with IT leadership and local staff to maintain reliable technology services for the office. Responsibilities:• Deliver in-person and remote support for employees by diagnosing and resolving common hardware, software, login, and connectivity issues.• Manage service desk requests from intake through resolution, ensuring timely updates, accurate documentation, and a positive user experience.• Support user administration tasks across Microsoft 365, Active Directory, Entra, Azure, and on-premises systems, including account setup, access changes, and password resets.• Troubleshoot and assist with Citrix environments across desktop and mobile access, including workspace connectivity and secure access issues.• Provide support for Windows-based devices and related endpoint technologies, including desktop configuration, basic operating system setup, and device troubleshooting.• Assist with printer and secure print support, as well as general peripheral setup for end users in the office.• Help maintain daily onsite IT coverage for the Lynn, Massachusetts location while partnering with regional and managerial IT resources.• Contribute to endpoint deployment activities and support operating system rollouts, including learning and assisting with IGEL-based desktop environments as needed.
2026-04-23T00:00:00Z

Help Desk/Desktop Support Analyst

Deerfield, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities. Responsibilities: • Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner. • Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems. • Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts. • Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care. • Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance. • Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary. • Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment.
2026-04-28T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects. Responsibilities: • Assist in the installation, setup, and maintenance of computer systems and hardware. • Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support. • Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11. • Carry and deliver equipment to designated locations within the facility as needed. • Manage service desk tickets and ensure timely resolution of user concerns. • Utilize Active Directory to manage user accounts and permissions effectively. • Provide basic troubleshooting and technical support for common software and hardware issues. • Collaborate with team members to ensure seamless migration to Windows 11. • Document technical processes and solutions to improve future support efforts.
2026-04-30T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
24.9375 - 28.875 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for users in Cambridge, Massachusetts. This Long-term Contract position requires onsite presence and focuses on delivering reliable desktop support, smooth onboarding assistance, and responsive troubleshooting in a Windows-based environment. The role also offers exposure to higher-level technical work, including support for Azure-related cloud services and selected administrative tasks across Microsoft technologies. Responsibilities: • Deliver in-person deskside assistance for employees, resolving day-to-day hardware, software, and access issues in a timely manner. • Manage and work through escalated service requests, ensuring problems are properly diagnosed, communicated, and brought to resolution. • Support business applications by troubleshooting errors, reinstalling approved software, and confirming successful functionality on end-user devices. • Coordinate user onboarding and offboarding activities, including account setup, device preparation, and access updates. • Provide technical support for conference rooms and audiovisual systems to help meetings run without disruption. • Assist with Windows 10 and Windows 11 administration tasks, including user support across core Microsoft tools and endpoint technologies. • Contribute to basic IT administrative work involving Active Directory, Microsoft 365, Intune, Defender, and Duo. • Support selected higher-level technical initiatives, including assistance with Azure cloud-related tasks as needed.
2026-05-01T00:00:00Z

Help Desk/Desktop Support Analyst

Grand Rapids, MI
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users. Responsibilities: • Provide first-line technical support to resolve issues related to hardware, software, and applications. • Manage service desk tickets, ensuring timely resolution and documentation of solutions. • Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications. • Administer Active Directory and Azure Active Directory accounts, including configurations and updates. • Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance. • Collaborate with team members to improve application functionality and system performance. • Conduct basic troubleshooting for network connectivity and SQL Server-related issues. • Assist with the deployment and configuration of new software applications and updates. • Maintain accurate records of technical support activities and provide reports to management. • Offer training and guidance to end users on system usage and best practices.
2026-05-01T00:00:00Z

Help Desk/Desktop Support Analyst

Coffeyville, KS
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Coffeyville, Kansas. This Long-term Contract position will focus on resolving day-to-day desktop, application, printer, and connectivity issues while ensuring employees have reliable access to the tools they need. The ideal candidate is comfortable supporting Windows environments, Microsoft 365 applications, and common workplace hardware, and knows when to escalate more complex problems for advanced support. Responsibilities: • Provide first-line technical support for end users experiencing issues with computers, software applications, printers, and network connectivity. • Investigate and resolve common hardware and software problems efficiently to minimize disruption to daily operations. • Set up, configure, test, and deploy desktop and workstation equipment for new and existing employees. • Support staff onboarding, device refreshes, office relocations, and other equipment transition activities. • Install, maintain, and troubleshoot printers, mobile devices, and additional end-user technology. • Assist with user account support tasks such as password resets, access requests, and basic profile maintenance. • Deliver support for Microsoft Windows systems and Microsoft 365 tools across the organization. • Perform basic cabling and physical installation work related to workstations and connected devices. • Document incidents, resolutions, and service activity accurately within the ticketing or tracking system. • Escalate complex technical issues to senior support personnel or outside vendors and assist with technology rollout projects as needed.
2026-04-23T00:00:00Z

Help Desk/Desktop Support Analyst

Milwaukee, WI
onsite
Temporary to Hire
24.7 - 28.6 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a healthcare organization in Milwaukee, Wisconsin in a Contract to Permanent role. This position is ideal for a service-focused IT specialist who enjoys solving technical issues, supporting end users, and helping maintain a reliable desktop environment. The analyst will play a key role in delivering responsive support, improving service processes, and contributing to a collaborative help desk team while ensuring compliance with patient privacy standards. Responsibilities: • Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption. • Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible. • Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups. • Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates. • Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment. • Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently. • Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices. • Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations. • Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction. • Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy.
2026-05-01T00:00:00Z

Help Desk/Desktop Support Analyst

Emigsville, PA
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes. Responsibilities: • Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability. • Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications. • Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting. • Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs. • Oversee system administration for Infor and Syteline, including finite supply chain and user support. • Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements. • Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes. • Administer Rhythm eComm systems, including credit card integration for Syteline. • Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.
2026-04-21T00:00:00Z

Help Desk/Desktop Support Analyst

Fulton, MO
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst for a 6-month engagement with a client in Fulton, MO. In this role, you will provide Tier 1 IT support to end-users, handling a variety of technical issues in a manufacturing environment. This position offers an excellent opportunity to grow your skills while delivering exceptional service to both office personnel and operational teams. Responsibilities:• Diagnose and resolve technical issues involving PCs, printers, and other office hardware.• Provide support for Windows operating systems and Office 365 applications, ensuring smooth functionality.• Respond quickly and professionally to IT support requests, escalating complex problems when necessary.• Maintain accurate documentation of support requests, resolutions, and troubleshooting steps.• Deliver outstanding customer service with clear and effective communication.• Manage and resolve service desk tickets efficiently to minimize downtime.• Conduct basic troubleshooting for Active Directory and Windows 10 environments.• Assist in familiarizing users with IT tools and systems to enhance their productivity.• Collaborate with team members to ensure consistent support across departments.
2026-04-16T00:00:00Z

Help Desk/Desktop Support Analyst

Middleton, WI
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this part-time role, you will work onsite three days a week, providing essential technical support to end users. This is a long-term contract position offering an excellent opportunity to showcase your troubleshooting and customer service abilities. Responsibilities: • Provide hands-on support for desktop and help desk operations, ensuring timely resolution of technical issues. • Diagnose and troubleshoot hardware and software problems, including Microsoft Windows 10-related issues. • Manage user accounts and permissions using Active Directory. • Address and resolve service desk tickets in an efficient and detail-oriented manner. • Deliver superior customer service by assisting end users with their IT needs and concerns. • Install, configure, and maintain computer hardware and peripherals. • Collaborate with team members to resolve complex technical challenges. • Document technical solutions and processes for future reference. • Support end users in navigating various systems and tools effectively. • Ensure all tasks are completed in compliance with company policies and IT standards.
2026-04-24T00:00:00Z

Help Desk/Desktop Support Analyst

Salinas, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position focuses on resolving day-to-day hardware, software, and account-related issues while helping maintain a stable Windows-based environment. The ideal candidate is customer-focused, organized, and comfortable handling service desk requests with professionalism and urgency. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and peripheral issues, ensuring timely resolution for end users. • Diagnose and address problems related to Microsoft Windows environments, including Windows 10 systems and common application errors. • Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory. • Respond to and document incoming service desk tickets, prioritizing requests based on business impact and support urgency. • Set up, configure, and maintain end-user devices to support daily operations across the organization. • Escalate complex incidents when needed and coordinate with other technical teams to restore service efficiently. • Track recurring issues, communicate status updates clearly, and contribute to improved support processes through accurate documentation.
2026-04-28T00:00:00Z

Help Desk/Desktop Support Analyst

Middleton, WI
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join an engineering organization in Madison, Wisconsin on a Long-term Contract basis. This position focuses on delivering reliable day-to-day technical support for employees, resolving service requests efficiently, and maintaining a strong customer experience. The role is primarily onsite and offers the opportunity to work in a fast-paced environment supporting modern desktop systems, end-user applications, and hardware used across the business. Responsibilities: • Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner. • Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately. • Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment. • Troubleshoot Microsoft 365 applications and assist users with common productivity tool issues involving Word, Excel, and related services. • Support printers, peripherals, and other endpoint hardware while helping maintain dependable operation of user equipment. • Assist with account access and directory-related tasks, including basic support within Active Directory and other enterprise systems. • Provide user support for business applications such as D365 and escalate more complex problems when needed. • Contribute to ongoing support efforts during periods of high ticket volume and help maintain service continuity across the team.
2026-04-27T00:00:00Z

Help Desk/Desktop Support Analyst

Wyandotte, MI
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Riverview, Michigan. In this Contract to permanent position, you will provide comprehensive technical support to end users, ensuring the smooth operation of computer systems, applications, and platforms. The ideal candidate will have a proactive approach to troubleshooting, strong communication skills, and a passion for delivering exceptional customer service. Responsibilities: • Provide technical support to end users by diagnosing and resolving hardware, software, and network issues. • Install, configure, and maintain workstations, peripheral devices, and network components. • Document and manage help desk tickets, ensuring timely resolution and accurate record-keeping. • Perform on-site analysis and resolution of IT issues, recommending and implementing effective solutions. • Apply software updates, patches, and upgrades as needed to maintain system functionality. • Support email systems, network connectivity, telecommunications, and peripheral equipment. • Assist with the deployment, monitoring, and maintenance of IT systems, including data backups and security standards. • Maintain an inventory of IT assets and ensure compliance with organizational IT policies. • Prepare and update documentation, following established operating procedures. • Participate in on-call rotations and work off-shift hours as required to meet project deadlines.
2026-04-16T00:00:00Z

Help Desk/Desktop Support Analyst

Lynn, MA
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support across sites in Gloucester and Beverly, MA. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, supporting desktop and mobile environments, and serving as a dependable local IT resource. The role offers a mix of front-line troubleshooting, device support, and collaboration with broader technology teams when advanced escalation is needed. Responsibilities:• Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner.• Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary.• Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns.• Manage and update service desk tickets with clear documentation, status changes, and resolution details to ensure strong support follow-through.• Support user accounts and permissions within Active Directory, Entra ID, Azure Active Directory, Microsoft 365, and related enterprise systems.• Assist with Citrix environment support, including workspace access and secure application connectivity for end users.• Help maintain device deployments and endpoint configurations, including desktop operating systems and thin client platforms such as IGEL.• Provide support for cloud-connected tools and printing solutions, helping users work effectively across office and remote settings.
2026-04-23T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for a growing legal services environment. This Long-term Contract opportunity is ideal for someone who thrives on resolving escalated user issues, supporting modern Microsoft technologies, and delivering high-quality service to an end-user base. The role will focus on Tier 2 and Tier 3 support across desktop systems, collaboration tools, document management platforms, and cloud-based environments while contributing to a developing service desk function. Responsibilities: • Resolve escalated support requests passed from the Tier 1 service desk, investigating issues thoroughly and driving them to completion. • Provide technical assistance for Windows 11, Microsoft 365, and Azure Virtual Desktop environments used across the organization. • Support legal document management applications such as iManage or NetDocuments, including troubleshooting user access and document-related issues. • Assist end users with Zoom and Microsoft Teams meeting technology, including audio visual and conferencing support. • Diagnose account access problems, perform password-related support, and address a wide range of day-to-day desktop and application issues. • Contribute to backup, disaster recovery, and business continuity activities by assisting with technical tasks and support needs. • Monitor logs, identify system performance or server capacity concerns, and escalate or remediate issues as appropriate. • Participate in the growth of the service desk by helping onboard users, supporting office expansion efforts, and strengthening operational support processes.
2026-04-22T00:00:00Z

Help Desk/Desktop Support Analyst

Bedford, MA
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
Position Purpose: The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk. Key Responsibilities: · Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues. · Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word). · Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation. · Monitor and respond to tickets via the help desk system within established SLAs. · Assist with VPN, MFA, and SSO issues. · Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center. · Perform routine system maintenance, updates, and security compliance checks. · Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom). · Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement. · Provide clear, friendly, and effective communication to users at all technical levels. · Document troubleshooting steps, resolutions, and knowledge-base articles. Required Skills & Experience: · 3+ years of experience in an IT help desk or technical support role. · Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications. · Experience with Active Directory, Azure AD, MFA, and identity management. · Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.). · Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi). · Strong customer service mindset and ability to multitask. · Excellent communication and interpersonal skills. · Ability to work independently and as part of a team. · Problem-solving mindset with attention to detail. · Strong organizational skills and ability to prioritize work. · Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A+, Network+, or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
2026-04-03T00:00:00Z

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