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187 results for Sales Support jobs

Customer Service Representative

Reading, PA
onsite
Temporary to Hire
18 - 20 USD / Hourly
We're hiring a detail-oriented Customer Service Representative to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow. What You’ll Be Doing:<ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
2026-06-09T00:00:00Z

Customer Service Representative

Kansas City, MO
onsite
Temporary / Contract
23 - 24 USD / Hourly
We are looking for a Customer Service Representative to support a busy beverage operation in Riverside, Missouri. This is a Contract position focused on delivering responsive service, assisting customers by phone, and entering orders accurately. The ideal candidate is comfortable in a call center environment, communicates clearly, and can manage a steady flow of inbound and outbound customer interactions effectively. Responsibilities: • Respond to incoming customer calls promptly and provide helpful, detail-oriented support for product, order, and service-related questions. • Place outbound calls as needed to follow up on requests, confirm details, and maintain strong customer communication. • Enter customer orders carefully and verify information to help ensure timely and accurate processing. • Address customer concerns with a solution-oriented approach while maintaining a positive service experience. • Document call details, order updates, and customer interactions clearly within the appropriate systems. • Work closely with internal teams to share relevant customer information and support efficient issue resolution. • Manage multiple service tasks throughout the day while maintaining accuracy, courtesy, and attention to detail.
2026-06-15T00:00:00Z

Customer Service Representative

Nashville, TN
onsite
Temporary / Contract
21 - 25 USD / Hourly
We are looking for a Customer Service Representative to support government and military shipping customers from Nashville, Tennessee in a Contract position. This role focuses on delivering responsive service, resolving shipment and booking concerns, and working closely with internal operations teams and external partners to keep freight moving efficiently. The ideal candidate brings strong customer support experience, sound judgment, and the ability to manage multiple service needs in a fast-paced environment. Responsibilities: • Manage customer inquiries from government and military accounts by investigating issues, providing timely updates, and driving resolution through established service procedures. • Review and support shipment bookings, including coordination for vessel space, equipment availability, and operational alignment with internal teams. • Monitor cargo activity and documentation to help maintain accurate booking records, service quality standards, and on-time follow-through. • Partner with terminals, transportation providers, rail contacts, and other vendors to address delivery challenges and keep shipments progressing smoothly. • Offer guidance on transportation options, routing considerations, and terminal-related questions to help customers make informed shipping decisions. • Assist with pricing and rate-related requests by supporting quote preparation, basic rate interpretation, and coordination with the appropriate internal stakeholders. • Handle escalated service matters with professionalism, using sound judgment to balance customer needs, process requirements, and cost-conscious solutions. • Contribute to special assignments and coordinate competing priorities across multiple tasks while maintaining consistent service performance and communication.
2026-06-11T00:00:00Z

Customer Service Representative

Juda, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Darlington, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume phone interactions, and ensuring accurate order processing. The person in this role will serve as a key point of contact for customers, delivering attentive service and timely responses while maintaining organized records. **ON SITE ONLY** Responsibilities:• Respond to incoming customer calls with patience and a solutions-focused approach.• Assist callers with questions, concerns, and service requests while providing clear and accurate information.• Enter customer orders and related details into the appropriate system with strong attention to accuracy.• Handle a steady flow of call center activity, balancing efficiency with a positive customer experience.• Make outbound calls as needed to follow up on requests, confirm information, or resolve outstanding issues.• Document customer interactions thoroughly to ensure records are complete and up to date.• Coordinate with internal teams when necessary to address customer needs and support timely issue resolution.
2026-06-04T00:00:00Z

Customer Service Representative

Monroe, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Monroe, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping others, communicating clearly, and delivering dependable service in a fast-paced call center setting. The person in this role will handle customer inquiries, process orders accurately, and create positive interactions across inbound and outbound communication channels. Responsibilities:• Respond to incoming customer calls with professionalism, empathy, and clear communication.• Place outbound calls as needed to follow up on requests, confirm details, or provide updates.• Enter orders and service information accurately while maintaining strong attention to detail.• Resolve customer questions and routine issues by identifying needs and providing timely support.• Document interactions thoroughly to ensure complete and organized customer records.• Coordinate with internal teams when necessary to address customer concerns and complete requests.• Maintain a high standard of service during periods of increased call volume.• Support operational updates and process-related changes as assigned within daily responsibilities.
2026-06-04T00:00:00Z

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys guiding people through application processes, explaining services clearly, and delivering thoughtful support in a nonprofit setting. In this permanent role, you will help determine eligibility, maintain accurate records, and serve as a helpful point of contact for community members seeking assistance. Responsibilities: • Conduct intake conversations with applicants, gather required records, and assess eligibility for available energy assistance services. • Assist individuals and families by answering questions, providing courteous service, and explaining program steps in a clear and respectful manner. • Enter, update, and maintain client information in databases and related systems with a high level of accuracy. • Review household and income details, using basic calculations to support eligibility determinations and program documentation. • Work closely with partner agencies and community resources to help address client needs and improve access to support. • Take part in outreach activities and community events to increase awareness of available assistance programs. • Provide responsive service to diverse populations, including older adults, veterans, people with disabilities, and families with children. • Protect sensitive information and follow established policies, procedures, and confidentiality standards in daily work.
2026-06-03T00:00:00Z

Customer Service Representative

Beloit, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping others, handling a steady volume of customer interactions, and ensuring requests are resolved accurately and professionally. The person in this role will serve as a key point of contact for callers while also managing order-related tasks and maintaining a high standard of service. **ON SITE ONLY** Responsibilities:• Respond to incoming calls with professionalism, provide clear information, and address questions or concerns in a timely manner.• Assist customers with order entry activities, ensuring details are entered accurately and processed efficiently.• Deliver courteous support across call center interactions while maintaining a positive and service-focused approach.• Handle both inbound and outbound communication as needed to confirm information, follow up on requests, or resolve outstanding issues.• Document customer interactions and updates thoroughly to support accurate recordkeeping and service continuity.• Identify customer needs quickly and guide each interaction toward an effective and satisfactory resolution.• Work closely with team members and internal departments to ensure service requests and order-related matters are completed correctly.
2026-06-04T00:00:00Z

Customer Service Representative

Memphis, TN
onsite
Temporary / Contract
18 - 18 USD / Hourly
We are looking for a Customer Service Representative to support customers by answering questions, addressing account and billing concerns, and providing a positive service experience. This role is based in Memphis, Tennessee, and is a Long-term Contract position for someone who can communicate clearly, stay organized, and handle a steady flow of customer interactions. The ideal candidate is comfortable working in a call center environment, documenting conversations accurately, and following through to help bring issues to resolution. Responsibilities: • Respond to incoming and outbound customer contacts to provide accurate information about products, services, and account-related questions. • Investigate service and billing concerns, complete appropriate adjustments when needed, and guide customers through available resolution options. • Process support activities such as refunds, exchanges, or other account updates in accordance with established procedures. • Escalate complex or unresolved issues to the appropriate internal teams and monitor progress when follow-up is required. • Maintain detailed records of customer interactions, including the nature of the issue, actions taken, and final outcomes. • Deliver clear and attentive communication in every interaction while balancing efficiency, accuracy, and customer satisfaction.
2026-06-12T00:00:00Z

Customer Service Representative

Plano, TX
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a team in Plano, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and resolving issues with professionalism and care. The person in this position will serve as a key point of contact, ensuring inquiries are handled efficiently while maintaining service standards and supporting cross-functional communication. Responsibilities: • Handle incoming customer calls with patience and professionalism, using thoughtful questions to identify needs and provide accurate support. • Route inquiries to the appropriate teams when additional expertise is needed, and follow through to help move issues toward resolution. • Maintain a strong understanding of company services, processes, and common transactions to deliver informed assistance during each interaction. • Communicate service-related concerns or workflow obstacles to leadership when they may affect customers, partners, or daily operations. • Complete customer interactions and related tasks in alignment with established procedures, quality expectations, and applicable regulations. • Enter and update customer information accurately in internal systems while documenting conversations and outcomes clearly. • Support both inbound and outbound call activity as needed to address questions, provide updates, and improve the customer experience.
2026-06-11T00:00:00Z

Customer Service Representative

Itasca, IL
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Customer Service Representative to support customers by delivering timely, accurate assistance near Schaumburg Illinois. This role focuses on managing orders, responding to inquiries, and resolving service-related issues with professionalism and care. The ideal candidate is organized, comfortable handling a high volume of calls and data entry, and able to build confidence with strong product knowledge and dependable follow-through. Compensation: $55,000 - $60,000Monday-Friday Onsite for the first 6 months, then hybrid 3 days in office 2 days wfh.Medical, Dental, Vision, 401k, PTO, holiday Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Respond to inbound customer and internal inquiries.• Review customer concerns, identify the source of issues, and coordinate effective resolutions.• Process and verify purchase orders each day.• Generate and send invoices.• Maintain sales-related records and update order information in company systems, including SAP, with close attention to detail.• Support lead-related and sales assistance activities as assigned to help maintain strong customer relationships.• Build working knowledge of product lines in order to answer questions.
2026-06-03T00:00:00Z

Customer Service Representative

Menlo Park, CA
onsite
Temporary / Contract
22 - 27 USD / Hourly
Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a timely manner</li><li>Resolve issues, complaints, and requests with professionalism and accuracy</li><li>Maintain detailed records of interactions and follow-up actions</li><li>Collaborate with internal teams to address customer needs</li><li>Identify opportunities to improve customer experience and processes</li></ul>
2026-06-05T00:00:00Z

Customer Service Representative

Tempe, AZ
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a motivated Customer Service Representative to join a dynamic team in Tempe, Arizona. This Contract to permanent position offers an excellent opportunity to build a career in the mortgage and financial services industry. The role involves working on-site in a fast-paced call center environment, providing exceptional support to customers with mortgage-related inquiries. Responsibilities: • Respond to inbound customer calls regarding mortgage payments, escrow queries, and general loan account issues. • Initiate outbound calls to assist customers with overdue or missed mortgage payments. • Deliver accurate and detail-oriented customer service while addressing a variety of inquiries. • Maintain detailed and precise documentation of all customer interactions in the internal system. • Ensure compliance with company policies and industry regulations during all customer interactions. • Participate in training and development sessions to enhance job performance and knowledge. • Collaborate with team members to meet service quality goals and provide seamless support. • Handle high call volumes with efficiency and attention to quality. • Adapt to changes in processes or systems to continuously improve service delivery.
2026-05-22T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Our client in the nonprofit industry is seeking a compassionate and service-oriented Customer Service Representative to support constituents, donors, members, and community partners through professional and timely communication. This role is ideal for someone who enjoys helping others, resolving inquiries, and contributing to a mission-driven organization. Key Responsibilities:<ul><li>Respond to incoming calls, emails, and other inquiries from donors, clients, members, and community stakeholders</li><li>Provide accurate information regarding programs, services, events, and organizational resources</li><li>Resolve customer concerns and escalate complex issues as needed</li><li>Maintain detailed and accurate records of interactions in internal systems</li><li>Assist with data entry, reporting, and general administrative support</li><li>Support outreach efforts, event registration, and follow-up communications</li><li>Collaborate with internal departments to ensure timely and effective service delivery</li><li>Process forms, applications, donations, or service requests as applicable</li><li>Uphold a high standard of professionalism, empathy, and confidentiality in all interactions</li></ul>
2026-06-05T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Apply today for immediate consideration. · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-06-04T00:00:00Z

Customer Service Representative

San Rafael, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a success-driven and attentive Customer Service Representative to join our team on a contract basis in San Rafael, California. In this role, you will act as a key liaison between customers and showroom staff, ensuring a seamless experience for all visitors and inquiries. If you thrive in a dynamic retail environment and enjoy providing exceptional service, this position is an excellent opportunity to showcase your skills. Responsibilities:<ul><li>Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving concerns promptly</li><li>Handle customer orders, process returns and exchanges, and provide information about products and services</li><li>Resolve customer complaints with patience and professionalism, ensuring customer satisfaction</li><li>Document customer interactions and maintain accurate records in customer management systems</li><li>Collaborate with internal teams to address customer needs and escalate issues when necessary</li><li>Identify opportunities to enhance customer experience and provide feedback to management</li><li>Uphold the company’s values and maintain a high standard of customer care</li><li>Stay up to date with company products, services, and policies</li></ul>
2026-06-05T00:00:00Z

Customer Service Representative

Sharonville, OH
onsite
Temporary to Hire
17.4135 - 20.163 USD / Hourly
We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio in a contract opportunity with permanent potential. This position focuses on delivering responsive support for incoming customer requests, entering and updating orders with precision, and helping customers with product-related questions. The ideal candidate brings strong communication skills, thrives in a fast-moving environment, and can coordinate effectively with internal partners to ensure a smooth customer experience. Responsibilities: • Respond to a steady flow of inbound customer calls and provide courteous, solution-focused assistance. • Enter new orders into internal systems, review details for completeness, and update records as customer needs change. • Answer questions related to product availability, pricing, order progress, and expected delivery timing. • Handle revisions, cancellations, and other order adjustments while keeping customers informed throughout the process. • Share basic product guidance and help customers identify suitable options based on their requirements. • Work with sales, production, operations, and shipping teams to address service issues and support timely order fulfillment. • Escalate more complex customer or product concerns to the appropriate internal contacts and track them through resolution. • Maintain organized and accurate documentation of customer interactions, orders, and follow-up activities.
2026-06-12T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for a Customer Service Representative to support clients in the health pharm/biotech industry from our California location. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving environment and enjoys guiding customers through questions, orders, and service concerns with professionalism and care. The person in this role will act as a dependable point of contact, coordinate with internal teams to bring issues to resolution, and help maintain a high standard of service for every interaction. Responsibilities: • Manage customer inquiries by phone and email, providing accurate information and a responsive service experience. • Take ownership of customer concerns from initial contact through final resolution, partnering with internal departments to ensure timely follow-up. • Process orders, support shipping and delivery updates, and assist with customer account setup activities as needed. • Use multiple business systems throughout the day to document activity, review account details, and complete service-related tasks. • Escalate recurring service issues or customer dissatisfaction to management with clear and timely feedback. • Contribute to assigned projects and provide support for additional operational needs as business demands change. • Maintain detailed and accurate records while handling data entry and customer documentation with care. • Support workload demands that may occasionally require overtime based on team or business needs.
2026-06-15T00:00:00Z

Customer Service Representative

Victor, NY
onsite
Temporary / Contract
18 - 24 USD / Hourly
<ul><li>Respond to customer inquiries in a timely and professional manner by phone, email, chat, or other communication channels</li><li>Resolve customer concerns, complaints, and service issues with empathy and accuracy</li><li>Provide information about products, services, policies, and procedures</li><li>Process orders, returns, cancellations, account updates, and service requests</li><li>Document customer interactions, issues, and resolutions in CRM or internal systems</li><li>Escalate complex or unresolved issues to the appropriate department when needed</li><li>Follow up with customers to ensure issues have been resolved satisfactorily</li><li>Maintain a high level of product knowledge and stay current on company updates</li><li>Meet performance standards for response time, quality, customer satisfaction, and productivity</li><li>Collaborate with internal teams to support customer needs and improve service processes</li></ul>
2026-06-05T00:00:00Z

Customer Service Representative

Kennesaw, GA
onsite
Temporary / Contract
17 - 23 USD / Hourly
About the RoleWe are seeking a friendly and dependable Customer Service Representative to join a fast-paced team focused on delivering a positive customer experience. In this role, you’ll handle outbound and inbound phone calls, assisting customers, answering questions, and scheduling appointments for the sales team. This is a great opportunity for someone who enjoys helping people, staying organized, and working in a structured, goal-oriented environment. Key Responsibilities<ul><li>Make outbound calls to a provided list of customers and prospects</li><li>Provide information, answer basic questions, and assist with customer needs</li><li>Schedule appointments and follow-ups for the sales team</li><li>Maintain a high level of professionalism and customer care on every interaction</li><li>Accurately document call details and updates in CRM systems</li><li>Follow established scripts and processes while personalizing the customer experience</li><li>Meet daily performance goals for call activity and scheduled appointments</li><li>Collaborate with internal teams to ensure smooth customer handoffs</li></ul>
2026-06-05T00:00:00Z

Customer Service Representative

Petersburg, VA
onsite
Temporary / Contract
15.0385 - 17.413 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume onboarding initiative for a municipal service program. This contract position focuses on assisting a large number of incoming customers, guiding them through account setup, and delivering clear, attentive service over the phone. The ideal candidate is comfortable managing frequent inbound calls, collecting customer details accurately, and maintaining a helpful, efficient approach throughout each interaction. Responsibilities: • Manage a steady flow of inbound calls from customers seeking assistance with new account setup and service enrollment. • Collect and verify customer information such as names, service addresses, and billing details with accuracy and care. • Enter customer data into internal platforms promptly to ensure accounts are created and updated correctly. • Support the onboarding of a large customer base by providing clear guidance and resolving routine questions during each call. • Use reference materials and process guides to deliver consistent information and complete transactions efficiently. • Maintain detailed and accurate records of customer interactions, submitted information, and completed service requests. • Work closely with team members and related departments to help support outreach efforts and a smooth customer onboarding experience.
2026-06-03T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order processing and customer communication for a busy operation in Montville, NJ. This Contract position is ideal for someone who enjoys balancing customer support, order accuracy, and coordination with internal teams in a fast-moving environment. The person in this role will help ensure orders, shipping details, and account documentation are handled efficiently while providing timely updates to customers. Responsibilities:• Review incoming customer and purchase orders, confirm product availability, and enter complete and accurate order details into the system.• Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related questions in a prompt and attentive manner.• Coordinate closely with warehouse and operations staff to support accurate fulfillment, inventory alignment, and shipment readiness.• Prepare shipping-related paperwork, including bills of lading, and provide freight rate information for outbound orders.• Create sales orders, invoices, credit memos, and related account documentation while maintaining precise records.• Investigate and process freight claims involving damaged merchandise and follow through on required documentation.• Maintain organized digital and physical files for customer accounts, inventory information, and transactional records.• Respond to inbound calls and messages courteously, and provide current inventory information when requested.
2026-06-15T00:00:00Z

Customer Service Representative

Rosedale, NY
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to support customers with prompt, attentive assistance in New York. This Long-term Contract position is ideal for someone who communicates clearly, handles a high volume of interactions with confidence, and takes pride in delivering accurate service. The role focuses on resolving inquiries, processing orders, and creating a positive experience across inbound and outbound customer communications. Responsibilities: • Respond to incoming customer calls and provide timely, courteous support for questions, concerns, and service needs. • Place outbound calls as needed to follow up on requests, confirm details, or provide updates related to customer accounts and orders. • Enter customer orders accurately into the appropriate system while verifying information for completeness and correctness. • Address routine service issues by identifying customer needs, explaining available solutions, and guiding each interaction toward resolution. • Maintain detailed records of conversations, actions taken, and order activity to support service accuracy and continuity. • Manage a steady call volume while meeting quality expectations and maintaining an attentive, customer-focused approach. • Coordinate with internal teams when necessary to help resolve order-related questions and ensure timely service completion.
2026-06-11T00:00:00Z

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to support customers in Charlotte, North Carolina by providing knowledgeable assistance on pool and spa equipment questions and concerns. This Long-term Contract position is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can explain solutions in a clear, reassuring manner. The person in this role will help strengthen the customer experience by resolving issues efficiently, guiding consumers through product-related challenges, and collaborating with internal teams when more advanced support is needed. There are multiple shifts that we are recruiting for within the hours of 8 am - 8 pm. Responsibilities:• Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions.• Build and maintain working knowledge of pool and spa product lines, support resources, and service procedures to deliver accurate information during each interaction.• Investigate reported issues involving mechanical, electrical, or hydraulic components and determine appropriate next steps based on available troubleshooting information.• Handle customer concerns, complaints, and service-related disputes with professionalism, empathy, and close adherence to company standards.• Manage assigned cases independently while also partnering with teammates to resolve more complex service matters in a timely manner.• Route unresolved or advanced technical problems to higher-level support or leadership when additional expertise is required.• Communicate clearly with both consumers and industry professionals, ensuring technical guidance is easy to understand and properly documented.
2026-05-22T00:00:00Z

Customer Service Representative

Pittsburgh, PA
onsite
Temporary to Hire
17 - 22 USD / Hourly
We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!Schedule/Hours• Monday thru Friday 7:45AM-9PM• Saturdays and Sundays 7:45AM -5PM• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only) Primary Responsibilities:Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:High School Diploma or GEDCollege a plus
2026-06-12T00:00:00Z

Customer Service Representative

Victor, NY
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract position in Victor, New York. This role serves as a central point of contact for repair-related requests, helping customers and service partners move issues through resolution quickly and accurately. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage multiple service needs while maintaining a high standard of customer care. Responsibilities: • Respond to incoming service inquiries and repair requests from customers, internal teams, and external partners with professionalism and urgency. • Coordinate equipment repair activities from initial intake through completion, ensuring each case is tracked, updated, and resolved efficiently. • Communicate with vendors and service providers to arrange support, confirm timelines, and follow up on outstanding repair needs. • Enter and maintain accurate service details, customer information, and work status updates in internal systems. • Schedule repair-related work and help organize service activity to reduce disruption for customers and support timely turnaround. • Handle inbound and outbound calls to provide status updates, gather missing information, and address questions related to equipment service. • Monitor open requests closely and escalate delays or service issues when needed to help prevent unnecessary downtime. • Deliver a customer-focused experience by balancing responsiveness, clear communication, and attention to detail throughout the service process.
2026-06-10T00:00:00Z

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