<p>We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.</p><p>• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.</p><p>• Design, document, and execute extensive test cases derived from business requirements and technical specifications.</p><p>• Keep detailed records of test cases, test outcomes, and defect tracking.</p><p>• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.</p><p>• Develop and maintain automated test scripts to enhance testing efficiency and coverage.</p><p>• Leverage coding skills to customize and enhance testing frameworks as necessary.</p><p>• Write and execute SQL queries to validate data integrity and accuracy.</p><p>• Analyze and troubleshoot data discrepancies between systems.</p>
We are looking for a skilled Quality Assurance Analyst to join our team in Fort Washington, Pennsylvania. In this role, you will focus on ensuring the quality and reliability of Salesforce Marketing Cloud and Data Cloud platforms, playing a key part in supporting our real estate and asset management operations. This is a long-term contract position that provides an excellent opportunity to collaborate with cross-functional teams and contribute to the success of innovative marketing and data solutions.<br><br>Responsibilities:<br>• Conduct thorough testing of Salesforce Marketing Cloud components, including dynamic content and various studios and builders.<br>• Perform validation of Salesforce Data Cloud functionalities such as identity resolution, segmentation, activations, and unified individual reconciliation.<br>• Identify, document, and track defects or issues discovered during testing, and collaborate with developers to resolve them efficiently.<br>• Ensure data quality and accuracy within Salesforce Marketing Cloud and Data Cloud platforms, including integration and management processes.<br>• Develop and maintain comprehensive documentation for testing processes, test cases, and resolutions to defects.<br>• Create detailed test plans, test cases, and scripts based on project specifications and requirements.<br>• Analyze testing outcomes to identify opportunities for process improvements, tools, and methodologies.<br>• Partner with architects, designers, and marketing teams to ensure the quality and effectiveness of marketing campaigns and data workflows.
Primary Responsibilities: <br>• Develop and maintain detailed test scripts and test cases based on new and evolving website functionality. <br>• Execute test cases including end-to-end testing to validate functionality, usability, integration, and cross-browser compatibility. <br>• Log bugs and issues clearly and consistently within Jira, including steps to reproduce and indicating severity for all bug prioritization. <br>• Monitor Jira to track bug resolution progress and retesting activities. <br>• Collaborate closely with development teams to ensure timely fixes and verify issue resolution. <br>• Establish and document a repeatable testing workflow: test → log → resolve → retest → ready for business test → close. <br>• Perform smoke/sanity testing for initial build validation. <br>• Responsible and accountable for system and regression testing to validate system integrity after code changes. <br>• Serve as a consultant with Compliance Testing and Security Testing. <br>• Remain responsive with System testing and Regression testing updates resulting from changes with unit testing and disaster recovery testing. <br>• Support User Acceptance Testing (UAT) processes and coordinate with business testers as needed. <br>• Create and maintain test documentation and QA metrics to communicate status and risks. <br>• Ensure test coverage across supported browsers and devices to maintain consistent user experience. <br>• Coordinate and lead bug management with vendors and AD project team member with input from Product Owner and IT. <br>• Fulfill Quality Assurance responsibilities through Implementation including warranty. <br>• Participate in daily stand up and report on bug status and escalate blockers/concerns to PM and IT Manager. <br><br>Qualifications: <br>• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience. <br>• 3+ years of experience in website quality assurance or software testing roles. <br>• Strong understanding of the software development lifecycle and QA methodologies. <br>• Experience using Jira or similar issue tracking tools. <br>• Detail-oriented with strong analytical and troubleshooting skills. <br>• Excellent written and verbal communication skills. <br>• Ability to work independently and collaboratively in a fast-paced project environment. <br>• Familiarity with content management systems such as Drupal is a plus. <br>• Experience in Agile/Scrum environments is preferred. <br><br>Knowledge, Skills, and Abilities: <br>• Strong understanding of web technologies (HTML, CSS, JavaScript) to help identify front-end issues and better communicate with developers. <br>• Experience with Drupal CMS or other content management systems to understand site structure and admin workflows. <br>• Familiarity with cross-browser and responsive design testing tools. <br>• Knowledge of QA tools and test case management systems. <br>• Understanding of software testing principles including functional, regression, smoke, and UAT testing. <br>• Ability to create and optimize test documentation to track cases, issues, and retesting outcomes. <br>• Experience in Agile development environments, including participation in sprint planning and retrospectives. <br>• Clear and concise communication skills to effectively report bugs and collaborate with cross-functional teams.
<p>The candidate will be responsible for collaborating with other members of software development team and operational stakeholders to conduct end to end functional, regression, performance and security tests. The candidate will also play a key role reviewing and refining business and product requirements and delivering high quality software on time within a fast paced and high growth environment.</p><p><br></p><p>The role involves collaborating effectively with software engineers, quality assurance, project management, and operational stakeholders to deliver high quality software.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><ul><li>Collaborating effectively with software engineers, quality assurance, project management, operational stakeholders to deliver high quality software.</li><li>Reviewing business and product requirements and providing feedback.</li><li>Designing and documenting test cases and conducting end to end functional, regression, performance and security tests.</li><li>Designing and implementing QA automation.</li><li>Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”).</li></ul><p><br></p><p><strong>Qualifications:</strong></p><p><br></p><ul><li>Bachelor’s degree in computer science, engineering, information system or a related field from a leading university.</li><li>Skilled at communicating and collaborating with other members of development teams.</li><li>Independent problem-solving and troubleshooting skills.</li><li>2+ years of hands-on experience with end to end functional and regression testing of web based applications.</li><li>1+ year of experience in SQL, C# or Java, HTML, CSS and JavaScript.</li><li>1+ year of experience in QA automation tools such as selenium.</li><li>Experience in Agile and SDLC.</li><li>Experience with issue tracking systems such as JIRA.</li><li>Experience in continuous integration (CI) and continuous delivery (CI) with tools such as BamBoo, Jenkins, ZooCity, etc.</li><li>Experience in pharmacy, healthcare, HIPAA/HITRUST or security is a plus</li></ul><p><br></p>
We are looking for a dedicated Quality Engineer to join our manufacturing team in Terrell, Texas. This role involves leading quality assurance efforts, overseeing a team of inspectors, and ensuring compliance with industry standards. If you have a strong background in metal fabrication and thrive in fast-paced environments, we encourage you to apply.<br><br>Responsibilities:<br>• Supervise and provide guidance to a team of three Quality Inspectors, ensuring all processes meet established standards.<br>• Utilize measurement instruments such as calipers and micrometers to perform precise evaluations of materials and components.<br>• Program and operate quality systems to maintain accurate records and streamline inspection processes.<br>• Conduct thorough root cause analyses and implement problem-solving techniques to address quality issues.<br>• Ensure compliance with Quality Assurance Systems, including ISO 9001, AS9100, and equivalent standards.<br>• Interpret and analyze technical engineering drawings, specifications, and documentation, including GD& T.<br>• Perform all duties associated with a Quality Control Technician, ensuring product integrity and reliability.<br>• Collaborate with cross-functional teams to maintain high-quality standards in a fast-paced manufacturing environment.<br>• Drive continuous improvement initiatives to enhance overall quality and operational efficiency.
<p>We’re seeking a detail-oriented <strong>Conversational AI Quality Analyst</strong> to support the performance and continuous improvement of a next-generation generative AI chatbot. This role focuses on evaluating chatbot interactions to ensure high-quality, empathetic, and accurate responses for users in a highly regulated environment.</p>
- Manage the quality assurance department, directing the work of quality technicians and any other personnel, to satisfy the quality requirements for current business, and future improvements<br> - Develop and execute annual quality goals and objectives that align with overall company goal and long term strategic concerns<br> - Setup and/or maintain ISO 9001, 14001, and 18001 certification and maintain adherence to the quality system<br> - Educate and train employees as to their impact in the quality management system including but not limited to: quality matters, protocol and procedures<br> - Actively direct the corrective actions system for customer complaints/warranties/returns, and internal processes<br> - Work with all departments to develop documentation of processes and procedures<br> - Lead the development of quality and improvement plans that will impact the overall cost of products<br> - Conduct audits, including closing out audit findings, creating audits, finding reports and determine proper corrective and preventive actions.<br> - Prepare organization for audits and certifications<br> - Assist the management team and provide support as necessary<br> - Nurture a philosophy of a quality culture<br> - Follow and comply with all environmental, safety and work rules and regulations<br> - Evaluate, redesign as needed and implement organizational systems<br> - Provide quality based direction to production staff in all facets of operations; such direction will ensure quality and where applicable ensure the safe, efficient and effective operations of the facility<br> - Develop positive relationships and effective lines of communication with suppliers.<br> - Manage the Supplier Quality metrics such as: <br> o Non Conformance Tracking (MRB) <br> § Supplier Corrective Action Requests (SCAR)<br> § Corrective Action and Preventive Action <br> o Work closely with the Purchasing Group to establish and maintain a Supplier Quality Scorecard (This is part of a bigger Supplier Scorecard that includes Delivery, Cost, Partnership, Advanced Quality Planning and Quality)<br> o CM Quality scorecard<br> o Cost Of Poor Quality <br>Participate in new product introduction, or product change projects, assuring that all requisite quality characteristics and requirements are met
<p><strong>Summary:</strong></p><p>This role is crucial for ensuring the timely delivery of high-quality risk assessment reports, directly impacting revenue goals. The QAM will be responsible for overseeing all QA activities, maintaining excellence in report quality, and upholding Alexander & Schmidt’s Service Standards and Guidelines.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p>● Lead and manage the Quality Assurance Department, including hiring, evaluating, and supporting Quality Assurance Account Managers and Independent Contractors.</p><p>● Develop, implement, and maintain quality standards, processes, and improvement strategies.</p><p>● Collaborate with various departments to ensure consistent adherence to quality standards across the organization.</p><p>● Monitor and analyze quality performance, providing regular reports on key metrics.</p><p>● Proactively identify and resolve client concerns and quality issues.</p><p>● Provide training and support to the QA team members and field representatives to ensure competency and proficiency.</p><p>● Utilize (inspection management system) and other relevant software for efficient workflow management and reporting.</p>
<p>We are looking for a skilled and adaptable Business Systems Analyst to join our dynamic team in Appleton, Wisconsin. In this Contract-to-permanent position, you will play a key role in supporting eCommerce operations, collaborating with cross-functional teams, and enhancing digital commerce platforms. This is an onsite role requiring a hands-on approach to system integration, testing, and process optimization.</p><p><strong>If you don't want to be onsite this role isn't for you- It requires 5-days onsite without exception. Please apply accordingly </strong></p><p><br></p><p>Responsibilities:</p><p>• Collaborate with merchandising, marketing, operations, and customer service teams to gather and refine business and technical requirements.</p><p>• Troubleshoot and support integrations across various systems, including third-party vendor platforms.</p><p>• Conduct manual testing and quality assurance for new features and system updates, leveraging tools like Jira.</p><p>• Assist in implementing drop-shipping capabilities and improving vendor inventory visibility through system enhancements.</p><p>• Develop and maintain project documentation while facilitating communication across teams using tools such as Microsoft Teams, Planner, and SharePoint.</p><p>• Partner with external development teams to ensure seamless integration and functionality within digital platforms.</p><p>• Contribute to the optimization of eCommerce operations and order management systems.</p><p>• Support strategic initiatives aimed at streamlining processes and enhancing platform performance.</p>
We are looking for a dynamic Planning Analyst/Manager/Director to oversee and drive operational excellence at our Hayden, Idaho site. This role requires a proven leader who can manage personnel, implement company policies, and achieve financial, productivity, quality, and safety objectives. As a key player in our organization, you will build high-performing teams, foster a culture of continuous improvement, and ensure alignment with organizational goals.<br><br>Responsibilities:<br>• Lead and manage all operational activities at the site, including supervisors, team leads, shop personnel, scheduling, and other assigned staff.<br>• Mentor and develop leadership talent to ensure succession planning and growth within functional areas.<br>• Promote and enforce a culture of safety by adhering to company safety processes and ensuring compliance among all personnel.<br>• Monitor and report operational performance metrics on a weekly and monthly basis to the Director of Operations.<br>• Develop and manage the site’s annual operating budget, including expenses, staffing, capital requests, and performance goals.<br>• Collaborate effectively with departments such as project management, sales, production, planning, purchasing, inventory, finance, and logistics.<br>• Oversee manufacturing processes to optimize efficiency, control costs, and improve productivity and profitability.<br>• Ensure accurate reconciliation of production data, safety inspections, and preventative maintenance records on a daily, weekly, and monthly basis.<br>• Drive continuous improvement initiatives by collecting feedback and implementing changes to enhance efficiency and eliminate waste.<br>• Ensure adherence to quality assurance processes and address non-conformances through corrective actions.
We are looking for an experienced SQF Practitioner to join our team in Compton, California. In this Contract to permanent position, you will play a pivotal role in ensuring compliance with food safety regulations and maintaining the quality standards of our manufacturing processes. This role requires a proactive and detail-oriented individual dedicated to upholding rigorous quality assurance protocols within a fast-paced environment.<br><br>Responsibilities:<br>• Oversee the implementation and monitoring of food safety programs in compliance with the SQF Food Safety Code for Manufacturing of Food Packaging.<br>• Conduct qualitative and quantitative analysis of environmental conditions, raw materials, and finished products to ensure they meet established specifications.<br>• Develop and enforce procedures for food safety across production, warehouse, hygiene, and maintenance areas.<br>• Manage supplier and vendor approval programs, regulatory audits, and customer claims to ensure compliance and continuous improvement.<br>• Lead training initiatives for facility personnel, focusing on GMPs and food safety standards.<br>• Investigate deviations, identify root causes, and implement corrective actions to drive improvement.<br>• Serve as the primary SQF Practitioner for the company, ensuring certifications and compliance are maintained.<br>• Conduct audits of facilities, third-party logistics providers, and internal operations to verify adherence to safety and quality standards.<br>• Prepare and maintain documentation to comply with federal, state, and local regulations.<br>• Collaborate with management to address inspection findings, customer claims, and corrective actions effectively.
<ul><li><strong>Position: AML Compliance Analyst (Contract Role)</strong></li><li><strong>Location: 3700 Wiseman Boulevard, San Antonio, Texas</strong></li><li><strong>TYPE: ONSITE</strong></li><li><strong>Hourly Pay Range: $26 - $28 per hour</strong></li></ul><p> </p><p><strong>Job Description: </strong></p><ul><li>Interpretation of AML Risk standards guidelines policies and procedures. </li><li>Make risk based determination through Quality Analysis whether alerts were properly cleared by Compliance Alerts Analysts. </li><li>Ensure Alert data has been accurately collected and documented including but not limited to: Investigations data Suspicious Activity Reports SARS Currency Transaction Reports CTR Know Your Customer KYC information any relevant account and transaction data and all required information which would assist in an investigation. Strong research analytical and comprehension skills with ability to analyze large amounts of data</li></ul><p> </p><p><strong>Role and Responsibilities </strong></p><ul><li>Collect and analyze data, including alert, transactions, customer demographics and relevant account information to identify potential suspicious activity</li><li>Disposition and fully document the investigation, including supporting data, analysis, and rationale for disposition within the case management system</li><li>Complete the Suspicious Activity Report (SAR) form , if applicable, in accordance with Financial Crimes Enforcement Network (FinCEN) requirements </li><li>Effectively communicate with associates, management and various stakeholders on risks identified, possible typologies and recommend next steps</li><li>Balance inventory queues, deadlines, and priorities to achieve departmental standards and production goals</li><li>Demonstrate teamwork by accepting ad-hoc requests to assist other associates on inventory</li></ul>
<p><strong>Job Title:</strong> Compliance Analyst / Supply Chain Analyst</p><p><strong>Location:</strong> El Segundo - Onsite then after probation Hybrid options.</p><p><strong>Job Type:</strong> Full-Time</p><p><br></p><p><strong>About the Company:</strong></p><p> We are a dynamic and growing organization seeking a detail-oriented Compliance Analyst to support our supply chain, logistics, and operational compliance functions. This is a great opportunity for an emerging professional who is passionate about data analysis, process improvement, and cross-functional collaboration.</p><p><br></p><p><strong>Job Summary:</strong></p><p> The Compliance Analyst will ensure adherence to internal policies, regulatory requirements, and supply chain standards. This role will support operational efficiency, track key performance metrics, and collaborate with multiple departments to optimize workflows. The ideal candidate is analytical, organized, and comfortable working in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor and ensure compliance with internal policies, government regulations, and supply chain standards.</li><li>Analyze operational and inventory data to identify trends, inefficiencies, and areas for improvement.</li><li>Maintain accurate records and documentation related to shipments, vendor contracts, and regulatory filings.</li><li>Collaborate with cross-functional teams including procurement, operations, and logistics to resolve issues and improve workflows.</li><li>Prepare reports, dashboards, and presentations to communicate key insights to management.</li><li>Assist in audits, inspections, and quality assurance processes.</li><li>Participate in process improvement initiatives, including system updates and automation of recurring tasks.</li><li>Support vendor and customer communications related to compliance and operational requirements.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Business, Supply Chain, Logistics, Finance, or related field.</li><li>1–5 years of experience in compliance, logistics, or supply chain operations (internships and projects considered).</li><li>Strong proficiency in Microsoft Excel, including PivotTables and formulas.</li><li>Familiarity with ERP systems (SAP, NetSuite, or similar) and reporting tools (Tableau, Power BI) preferred.</li><li>Knowledge of supply chain processes, inventory management, and regulatory compliance standards.</li><li>Strong analytical, organizational, and problem-solving skills.</li><li>Excellent communication skills and the ability to collaborate with cross-functional teams.</li><li>Bilingual (English/Spanish) is a plus.</li></ul><p><br></p>
We are looking for a skilled Business Analyst to join our team on a contract basis in Libertyville, Illinois. In this role, you will work closely with stakeholders to gather requirements, develop a comprehensive product backlog, and contribute to the early-stage planning of a new initiative. This is a short-term, three-month opportunity, ideal for candidates with strong communication skills and expertise in requirements gathering.<br><br>Responsibilities:<br>• Collaborate with stakeholders to identify and document business requirements for the project.<br>• Build and maintain a detailed product backlog to support project objectives.<br>• Partner with product managers, technical leads, and designers to align on project priorities and timelines.<br>• Facilitate discussions with subject matter experts to ensure accurate and thorough requirements gathering.<br>• Review project artifacts and provide guidance to ensure alignment with business goals.<br>• Conduct demonstrations of new features and prepare clear documentation for updates and implementations.<br>• Monitor project risks and issues, ensuring open communication across all teams.<br>• Support the implementation process by coordinating with developers and quality assurance teams.
<p>We are looking for a detail-oriented Cost Estimating Analyst to join our client's team in Columbus, Indiana. In this role, you will play a key part in supporting new product development initiatives by delivering accurate and timely cost estimates throughout the project lifecycle. You will collaborate with cross-functional teams to ensure all costs are accounted for, enabling seamless manufacturing start-ups while driving cost efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Create and maintain cost estimation templates to support project managers in developing accurate project budgets.</p><p>• Conduct thorough research and analysis to assist project managers with detailed cost estimates and price quotations.</p><p>• Participate actively in cross-functional meetings to gather updates on product designs and tooling requirements.</p><p>• Provide regular cost updates and status reports to support new product introduction activities.</p><p>• Maintain accurate cost data for existing products by reviewing production records and historical information.</p><p>• Build and sustain effective relationships with suppliers, internal departments, engineering, purchasing, quality assurance, and operations teams.</p><p>• Contribute to organizational cost reduction efforts by identifying opportunities for savings and process improvements.</p><p>• Collaborate with project management teams to streamline and enhance the cost estimation process.</p><p>• Perform additional duties as assigned to support organizational goals.</p>
<p>We are looking for a skilled Billing Analyst to join our team in New Hope, Minnesota. This is a long-term contract opportunity within the manufacturing industry, offering the chance to work on critical billing systems and drive operational improvements. The role focuses on supporting a system migration and ensuring efficient billing processes while collaborating with cross-functional teams. </p><p><br></p><p> Responsibilities: </p><p>• Oversee the migration of billing operations from a legacy Vertex system to the advanced O-Series platform, ensuring accuracy and efficiency. </p><p>• Train and mentor the billing team on the utilization of Vertex O-Series, including adjustments, renewal processes, and invoice generation. </p><p>• Collaborate with IT and other departments to address testing challenges and streamline system implementation. </p><p>• Troubleshoot billing discrepancies, resolve invoice processing issues, and ensure data reconciliation accuracy. </p><p>• Perform month-end tie-outs to ensure proper accounting and reporting procedures are followed. </p><p>• Analyze current billing workflows and recommend improvements to optimize efficiency and system usage. </p><p>• Act as the subject matter expert for Vertex O-Series and Oracle functionalities, providing guidance and promoting best practices. </p><p>• Support renewal campaigns and certificate management within the billing system. </p><p>• Coordinate with team members to manage various invoice channels effectively and ensure smooth operations.</p>
<p>We are looking for an experienced Accounting Manager/Supervisor to oversee and enhance internal controls, operational processes, and risk management strategies. This role is critical in driving organizational efficiency, consistency, and compliance while supporting strategic business objectives. The ideal candidate will serve as a trusted advisor for process improvement initiatives and ensure alignment with compliance standards and long-term goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement a detailed Quality Assurance (QA) program to ensure operational excellence.</p><p>• Collaborate on the creation of annual plans, incorporating risk assessments and organizational priorities.</p><p>• Conduct strategic reviews and testing to evaluate risks and deliver actionable recommendations.</p><p>• Manage limited-scope projects aimed at improving operational efficiency and compliance.</p><p>• Educate staff and stakeholders on internal controls and risk mitigation strategies.</p><p>• Provide audit and compliance support to shared services teams.</p><p>• Advocate for process improvements that align with the organization’s mission and sustainability objectives.</p><p>• Partner with external auditors to ensure the effective implementation and evaluation of internal controls.</p><p>• Prepare detailed reports and analysis to support decision-making and enhance transparency.</p>
<p><br></p><p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an applications Architect<strong> (contract).</strong> In this role, we are seeking an experienced ArcGIS Geospatial Architect and Development Lead to drive data analytics projects involving Medicaid and CHIP clients and provider data. This role will architect and oversee the development, integration, and governance of enterprise GIS solutions, ensuring alignment with organizational strategies, data policies, and public health objectives. <strong>This role is onsite in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design, implementation, and governance of ArcGIS-based geospatial solutions for mapping healthcare clients and provider locations, ensuring data quality, security, and compliance with state and federal policies and procedures.</li><li>Develop and maintain geospatial data architectures, workflows, and metadata standards to support enterprise mapping and analytics needs.</li><li>Coordinate and collaborate with internal teams, external partners, and stakeholders to gather requirements, define governance frameworks, and ensure effective data sharing and integration.</li><li>Oversee the creation and management of GIS datasets, including demographic, socioeconomic, health, and program data, ensuring accuracy and completeness.</li><li>Mentor and guide GIS analysts and developers, providing best practices for spatial analysis, web mapping, and data visualization using ArcGIS tools.</li><li>As the single point of contact for the IT organization, collaborate and coordinate with GIS data analysts and data scientists to:</li><li>Establish and enforce geospatial data management policies, documentation standards, and quality assurance processes.</li><li>Conduct Advise and oversee advanced spatial analyses to inform public health initiatives and track compliance to contract requirements.</li><li>Prepare and present technical reports, dashboards, and interactive web maps for executive leadership and external stakeholders.</li></ul>
We are looking for an experienced Application Support Analyst to oversee and maintain critical business applications, including NetSuite, Sheppard, Kahua, and Office 365. This role involves troubleshooting, technical support, and collaboration with cross-functional teams to ensure seamless system operations. Based in North Charleston, South Carolina, you will play a key role in supporting the organization's financial systems and driving process improvements.<br><br>Responsibilities:<br>• Provide comprehensive technical support and troubleshooting for NetSuite and other organizational applications.<br>• Assist the Finance team in managing software systems such as NetSuite, Sheppard, Kahua, Microsoft Dynamics GP, and VersaPay.<br>• Deliver multi-level technical support for hardware, software, and peripherals, ensuring timely resolution of service tickets.<br>• Contribute to system implementation, process documentation, and operational tasks, maintaining accurate reporting and task tracking.<br>• Participate in the software development lifecycle, including design, development, quality assurance, and ongoing support.<br>• Develop and manage queries to ensure data consistency and integrity across business systems.<br>• Facilitate and lead Scrum meetings, creating dashboards and tracking team tasks to improve productivity.<br>• Collaborate with internal teams, vendors, and external service providers to address and resolve technical issues.
<p>We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area.</p><p><br></p><p>Responsibilities:</p><p>• Support customers throughout the complete project lifecycle, from sales to implementation and support.</p><p>• Address and resolve Benefit related support tickets in a timely and efficient manner.</p><p>• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.</p><p>• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.</p><p>• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.</p><p>• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.</p><p>• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.</p>
<p>We are looking for an experienced Operations Manager to join our team on a long-term contract basis in Chicago, Illinois. This role offers the opportunity to contribute to the success of key operational processes while driving efficiency and quality across the organization. The ideal candidate will bring expertise in civil engineering, operational management, financial oversight, and compliance within a detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily operations to ensure seamless workflows and adherence to organizational processes.</p><p>• Develop and implement policies and procedures aimed at improving operational efficiency.</p><p>• Monitor and analyze call center metrics, ensuring alignment with company goals and performance standards.</p><p>• Collaborate with project teams to support the execution of initiatives within the credit card and consumer banking sectors.</p><p>• Conduct criticality analysis to identify areas of improvement and mitigate operational risks.</p><p>• Manage budgets and financial data, ensuring cost-effectiveness and compliance with financial targets.</p><p>• Provide leadership and mentorship to team members, fostering a culture of collaboration and accountability.</p><p>• Ensure compliance with industry regulations and internal policies, maintaining high standards of quality assurance.</p><p>• Utilize project management tools and software to track progress and optimize resource allocation.</p><p>• Identify opportunities for operational enhancements and contribute to strategic planning efforts.</p>
We are looking for a Senior QA Testing Analyst to take a leadership role in managing and executing comprehensive testing programs for complex system conversions. This long-term contract position is based in Dublin, Ohio, and involves overseeing the end-to-end testing process for commercial loan servicing systems. The ideal candidate will bring expertise in coordinating large-scale testing efforts and ensuring quality outcomes across multiple stakeholders.<br><br>Responsibilities:<br>• Design and implement a detailed testing strategy for all phases of commercial loan system conversions, including mock conversions, dress rehearsals, and go-live activities.<br>• Define testing objectives, success criteria, and timelines to align with broader project milestones.<br>• Collaborate with cross-functional teams to develop test cases, scenarios, and expected outcomes based on business and technical requirements.<br>• Oversee the execution of test cases during mock conversions, ensuring data accuracy and process integrity.<br>• Identify, track, and resolve defects and issues encountered during testing, ensuring thorough root cause analysis and retesting.<br>• Provide regular updates on testing progress, risks, and outcomes to project leadership through detailed dashboards and reporting tools.<br>• Maintain comprehensive documentation of testing activities, results, and lessons learned to support audit and compliance requirements.<br>• Lead final validation testing efforts, ensuring readiness for go-live and post-implementation stabilization.<br>• Support knowledge transfer activities to ensure smooth transition to business-as-usual operations.
We are looking for a skilled Business Analyst to join our team in Malvern, Pennsylvania, on a Contract to permanent basis. This role requires a detail-oriented individual with a strong background in data governance, financial services, and the ability to transform complex business challenges into actionable solutions. The ideal candidate will thrive in a dynamic environment and work collaboratively to support organizational goals.<br><br>Responsibilities:<br>• Develop and document detailed business requirements, use cases, and process workflows to support project objectives.<br>• Conduct gap analyses to identify areas for improvement and align business outcomes with strategic goals.<br>• Implement data quality frameworks and governance practices to ensure the accuracy and reliability of organizational data.<br>• Collaborate with cross-functional teams to translate complex business needs into actionable strategies and solutions.<br>• Facilitate communication between stakeholders to ensure clarity and alignment throughout project lifecycles.<br>• Utilize tools such as Azure and Snowflake to analyze data and deliver insights that drive decision-making.<br>• Act as a critical thinker to identify challenges and propose innovative solutions within financial services contexts.<br>• Perform process mapping to streamline operations and enhance efficiency across departments.<br>• Provide expertise in Agile Scrum methodologies to ensure projects are delivered on time and within scope.<br>• Work onsite four days per week to ensure effective collaboration and project execution.
<p>Job Summary</p><p>The Full Stack Web Developer will work closely with Client Services, Business Development, and other internal Teams to understand the business requirements that drive the analysis and design of key technical solutions based on clients’ needs and wants. This position will work with the afore mentioned Teams to develop and implement designs for new and existing websites built off varying technologies. Managing AWS infrastructure, database administration, server maintenance, and project development, as well as involved in the analysis, development, enhancement, and deployment of corporate on-line capabilities in addition to design and development of customer spec database systems and Internet-facing promotional and e-commerce sites.</p><p>Responsibilities of Full Stack Web Developer</p><p>• Experience in system analysis, design, coding and testing.</p><p>• Knowledge of the latest web technologies and passion for web.</p><p>• Position participates in full systems life cycle with solution design, development, implementation, and production support.</p><p>• Skills Required: Linux, Docker, Apache, MySQL, PHP, HTML5, CSS3, and Javascript</p><p>• Additional Skills Preferred: ElasticSearch/OpenSearch, Kibana/OpenSearch Dashboards, Wazuh, OSSEC, NPM, WebPack.</p><p>• Amazon Web Services: EC2, Route53, ElasticBeanstalk.</p><p>• Git (Github/Bitbucket, GitHub, GitLab, etc.)</p><p>• MSSQL (SQL Server), Python</p><p>• Graphics skills and familiarity with photo editing (Illustrator, Photoshop, GIMP)</p><p>• Experience with Symfony or modern MVC frameworks preferred (CakePHP, Laravel, Ruby on Rails, Symfony, Django, etc.).</p><p>• Experience with online shopping cart platforms: Shopify, Shopify Plus, Magento, WordPress/Woo Commerce.</p><p>• Experience with data and development security best practices: OWASP, PCI, etc.</p><p>• Unit testing, integration testing.</p><p>• Conduct quality assurance testing.</p><p>• Administer development and production environments.</p><p>• Create and maintain websites utilizing noted technologies.</p><p>• Assist in conversion to new technologies.</p><p>• Troubleshooting and debugging internet technologies.</p><p>• Provide timely functional releases to meet fast changing business requirements.</p><p>• Assess risk and impact on existing systems that may arise due to any requirement or functional change.</p><p>• Source code maintenance.</p><p>• Multitask between regular everyday tasks to large and small tasks that may require working with a team.</p><p><br></p><p>Location</p><p>Flex hours/Hybrid between Office/Remote. Must be a local candidate.</p>
We are looking for an experienced Business Analyst to join our team in Fort Washington, Pennsylvania. This role involves serving as a critical link between business stakeholders and IT teams to ensure seamless communication and effective solutions. As part of a long-term contract, you will analyze business processes, gather requirements, and contribute to the design and implementation of systems that enhance organizational efficiency.<br><br>Responsibilities:<br>• Act as a liaison between business units and IT teams, ensuring clear communication and alignment on project goals.<br>• Facilitate requirements gathering sessions to identify system needs and propose effective solutions.<br>• Create detailed project documentation, including business requirements, functional designs, and user stories.<br>• Collaborate with developers and QA teams to support the design, development, and testing of system enhancements.<br>• Analyze current business processes and recommend improvements or new system functionalities.<br>• Assist in sprint planning within an agile framework, including the creation of acceptance criteria and testing support.<br>• Coordinate project tasks and ensure timely completion to meet deadlines.<br>• Conduct user experience analysis to identify areas for system optimization and improved functionality.<br>• Provide ongoing support for software implementation and enhancement initiatives.<br>• Manage small project teams and contribute to the overall project success.
