<p>An organization in Downtown Pittsburgh is in need of temporary to hire assistance in the Collections Department!</p><p> </p><p>The position is 100% onsite and located in the East of Pittsburgh.</p><p> </p><p>The Collections Specialist would be responsible for the following duties:</p><ul><li>Manage a high-volume portfolio of customer accounts, ranging from several hundred to 500+ accounts.</li><li>Conduct collection activities through phone calls and email correspondence.</li><li>Follow up on outstanding balances and work with customers to resolve payment issues.</li><li>Build and maintain positive customer relationships while ensuring timely collection of receivables.</li><li>Review and monitor aging reports to identify past-due accounts and collection priorities.</li><li>Document collection efforts and account activity accurately within company systems.</li><li>Collaborate with internal departments to resolve billing and payment discrepancies.</li></ul><p>If you are interested in being considered for this Collections Specialist position, please 1) Apply online AND 2) follow up with a phone call to 888-396-0099!</p>
We are looking for a Collections Specialist to support portfolio management efforts in Richardson, Texas. This contract opportunity with potential for a long-term role is ideal for someone who can balance customer outreach, account follow-up, and service-oriented communication while helping resolve delinquent balances. The position focuses on maintaining accurate account records, arranging payment solutions, and contributing to consistent collection performance across a diverse portfolio.<br><br>Responsibilities:<br>• Contact customers regarding overdue balances and guide discussions toward practical repayment solutions.<br>• Review account portfolios to prioritize collection activity and determine appropriate follow-up actions.<br>• Negotiate payment arrangements that align with company guidelines and customer circumstances.<br>• Conduct research to locate hard-to-reach customers and update account contact information as needed.<br>• Prepare written collection communications and maintain detailed records of all account interactions.<br>• Assist with customer questions related to billing, account status, and collection matters in a thorough manner.<br>• Support resolution strategies for delinquent accounts, including workout arrangements and write-off documentation when appropriate.<br>• Compile and organize recurring delinquency data to help produce monthly portfolio reporting.
<p>We are looking for a Collections Specialist to join our team in Georgia in a contract capacity with the potential for a permanent role. This role focuses on managing business to business receivables, improving payment performance across an assigned portfolio, and addressing billing concerns with a strong balance of customer service and business judgment. The ideal candidate brings solid collections experience, communicates account status clearly, and works effectively with both clients and internal partners to reduce risk and support healthy cash flow.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of commercial accounts by following up on outstanding balances and driving timely payment resolution.</p><p>• Review short-paid and overpaid invoices, reconcile discrepancies, and determine appropriate next steps to resolve account variances.</p><p>• Prepare weekly portfolio updates that summarize account status, payment trends, and collection risks for leadership review.</p><p>• Investigate billing questions and payment disputes by examining account history and coordinating with clients to reach accurate resolutions.</p><p>• Record customer payments received by check, ACH, wire, and lockbox activity in accordance with established timelines and controls.</p><p>• Partner with Sales, Account Management, Client Services, Finance, and Vehicle Operations to support collection efforts and maintain strong client relationships.</p><p>• Maintain detailed documentation of client communications, follow-up actions, and escalation needs within designated systems.</p><p>• Provide analysis on customer payment behavior and account issues to help internal teams prioritize collection strategies and minimize losses.</p>
We are looking for a Collections Specialist to join a Financial Services organization in Tonawanda, New York in a Contract to Permanent capacity. This position focuses on commercial account recovery and client communication, supporting a high-volume portfolio in a fast-paced environment. The ideal candidate brings strong B2B collections experience, sound judgment, and a detail-oriented approach to relationship management with both clients and internal teams.<br><br>Responsibilities:<br>• Oversee a portfolio of commercial accounts, managing collection activity across a high-volume desk while keeping records current and organized.<br>• Communicate directly with clients through written updates and conversations to provide clear status reports on assigned accounts.<br>• Drive recovery efforts on placed accounts by following up consistently, negotiating appropriately, and escalating matters when needed.<br>• Conduct skip tracing and related research to locate businesses or responsible parties and support next-step collection activity.<br>• Coordinate referrals to legal counsel for accounts that require formal action, ensuring documentation is complete and timely.<br>• Contribute to department meetings and team initiatives, including sharing updates, presenting information, and supporting office projects as needed.<br>• Participate in training, seminars, and career development activities to strengthen collections knowledge and performance.<br>• Build strong working relationships across the department while supporting process improvements that enhance results for clients and the business.<br>• Foster long-term client partnerships through responsive service, attention to detail, and ongoing account oversight.
<p>We are looking for a Collections Specialists! This position focuses on engaging consumers by phone, managing account follow-up activities, and helping drive timely payment resolution through clear, detail-oriented communication. You must be comfortable handling mid-high volume outbound and inbound calls, while maintaining accuracy, while staying in compliance of collection laws. The individual will need to be comfortable negotiating and working through payment options.</p><p><br></p><p>If you are someone you know have experience in collections and are looking for new opportunities, please review the job description below in FULL and submit your resume! </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Place a large volume of outbound calls to consumers to discuss past-due balances and secure payment commitments.</p><p>• Respond to inbound inquiries related to account status, payment options, and collection activity with clarity and courtesy.</p><p>• Review delinquent accounts, determine appropriate next steps, and document all interactions thoroughly in the appropriate systems.</p><p>• Escalate complex account situations as needed and collaborate with internal teams to support efficient resolution.</p><p>• Support operational updates or workflow changes, including system-related process adjustments, as assigned within the collections function.</p>
<p>We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a client in the Pittsburgh Area, Pennsylvania. This position focuses on reducing overdue balances, reviewing customer credit exposure, and keeping account records accurate through consistent follow-up and documentation. The role partners with internal teams and customers to address payment concerns, resolve billing discrepancies, and promote timely cash flow.</p><p><br></p><p>Responsibilities:</p><p>• Review customer account activity, aging trends, and available credit to identify overdue balances and potential risk.</p><p>• Communicate with customers in a clear and courteous manner to secure payment, confirm commitments, and maintain productive business relationships.</p><p>• Investigate payment discrepancies such as deductions, short remittances, billing questions, and unapplied funds, and coordinate resolution with the appropriate teams.</p><p>• Record collection efforts, customer disputes, payment arrangements, and account updates with complete and accurate documentation.</p><p>• Reconcile receivable balances and maintain account records to ensure invoicing and payment information is current and correct.</p><p>• Assess customer credit details and provide informed recommendations on payment terms, credit exposure, and potential account restrictions.</p><p>• Partner with Sales, Customer Service, Billing, and Accounting to remove issues that could interfere with payment collection.</p><p>• Prepare aging summaries, collection status reports, and supporting account documentation for regular review.</p><p>• Elevate severely past-due or higher-risk accounts to management when additional action is needed.</p><p>• Support month-end and year-end accounts receivable tasks while following company policies and financial confidentiality standards.</p>
<p>About the Role</p><p>Robert Half is seeking a professional and detail-oriented <strong>Collections Specialist</strong> for a contract opportunity with a nonprofit organization in Madison, Connecticut. This position is ideal for an individual with strong customer service, accounts receivable, and collections experience who enjoys working in a mission-driven environment.</p><p>The Collections Specialist will be responsible for managing outstanding balances, communicating with clients and funding sources, resolving billing discrepancies, and supporting the organization's revenue cycle and cash flow operations.</p><p>Responsibilities</p><ul><li>Monitor accounts receivable aging reports and identify outstanding balances</li><li>Contact clients, funding sources, and third-party payers regarding overdue accounts through phone, email, and written correspondence</li><li>Investigate and resolve billing discrepancies, payment issues, and account disputes</li><li>Maintain detailed collection notes and account records within the billing system</li><li>Process account adjustments, payment arrangements, and account reconciliations as appropriate</li><li>Collaborate with accounting and program staff to resolve outstanding receivables</li><li>Track collection activities and prepare aging and collections reports for management</li><li>Research unapplied payments and resolve outstanding account issues</li><li>Assist with month-end accounts receivable reconciliations</li><li>Ensure collection efforts comply with organizational policies and applicable regulations</li><li>Support special projects and administrative functions as needed</li></ul><p><br></p>
We are looking for a Collections Specialist to support treasury and cash management activities for a long-term contract assignment based in Malvern, Pennsylvania. This role focuses on monitoring daily cash activity, coordinating banking transactions, and helping maintain accurate financial records across domestic and international accounts. The ideal candidate brings hands-on experience with banking operations, reconciliations, and payment issue resolution in a fast-paced environment.<br><br>Responsibilities:<br>• Monitor daily cash balances and prepare regular reporting for accounts across U.S. and international banking relationships.<br>• Execute manual wire transfers and other bank portal payments while ensuring accuracy and compliance with internal controls.<br>• Assist with banking access, account setup, and onboarding activities for global entities using the U.S. banking structure.<br>• Contribute to treasury-related system implementation efforts by supporting configuration reviews, testing, and validation of financial data.<br>• Reconcile bank activity each day, clear outstanding items, and maintain updated cash forecasting schedules in Excel.<br>• Investigate delayed payments, exceptions, and account-related questions by working directly with banking partners.<br>• Help maintain organized treasury records and support smooth day-to-day cash operations for the broader finance team.
<p>We are looking for a part time Collections Specialist to support accounts receivable operations for a manufacturing business in Islandia, New York. This role focuses on reducing outstanding balances, maintaining accurate account records, and working with customers and internal teams to resolve billing issues efficiently. The ideal candidate brings strong experience in collections and account reconciliation, along with a practical understanding of credit-related processes and accounting systems.</p><p><br></p><p>Responsibilities:</p><p>• Oversee open receivables for multiple business entities and take timely action to address overdue customer balances.</p><p>• Contact customers regularly by phone and email to secure payment commitments and follow through on past-due accounts.</p><p>• Analyze unresolved account items such as credits, returns, deductions, short payments, and other variances to determine the cause and next steps.</p><p>• Keep thorough and current records of collection efforts, customer interactions, and account updates within company systems.</p><p>• Review aging reports to identify priority accounts and organize daily collection activity based on risk and payment status.</p><p>• Partner with internal departments and external customers to research discrepancies and bring outstanding invoices to resolution.</p><p>• Prepare or coordinate account credits, adjustments, and related documentation when corrections are needed.</p><p>• Raise unresolved or severely delinquent accounts for further review when standard collection efforts do not produce results.</p><p>• Provide additional support on accounting and receivables-related tasks as business needs require.</p>
We are looking for a Collections Specialist to join a manufacturing organization in New York on a contract basis. This position focuses on managing customer accounts, reducing outstanding balances, and supporting healthy cash flow through effective follow-up and issue resolution. The ideal candidate brings experience with both commercial and consumer collections, along with a strong understanding of billing and credit-related processes.<br><br>Responsibilities:<br>• Contact commercial and consumer customers regarding past-due balances and drive timely payment resolution through clear, effective communication.<br>• Review aging reports and account histories to prioritize collection efforts and identify high-risk receivables.<br>• Investigate billing questions, payment discrepancies, and account issues in partnership with internal teams to remove barriers to payment.<br>• Maintain accurate records of collection activity, customer commitments, and account status updates within company systems.<br>• Work closely with credit and finance personnel to support account evaluations and recommend appropriate collection actions.<br>• Monitor outstanding invoices and follow established collection procedures to improve recovery rates and reduce delinquency.<br>• Prepare account summaries and status updates for leadership to highlight collection trends and unresolved items.
<p>support account resolution efforts through soft collections, dispute analysis, and customer outreach.</p><p>Responsibilities include making 30-35 outbound calls per day, contacting clients regarding outstanding balances, researching billing discrepancies, resolving disputes, and ensuring accounts have been billed accurately. This role requires strong communication skills, a sense of urgency, attention to detail, and the ability to analyze account information.</p><p>Previous collections experience is not required. Candidates with strong customer service, Excel, analytical, or accounting-related experience are encouraged to apply. Recent graduates are welcome. Training will be provided for the right individual who is hardworking, eager to learn, and looking to grow with a successful organization.</p><p><strong>Requirements:</strong></p><ul><li>Professional communication skills</li><li>Strong customer service and problem-solving abilities</li><li>Basic accounting knowledge preferred</li><li>Excel proficiency</li><li>Ability to make 30-35 outbound calls daily</li><li>Available to work onsite until approximately 5:30-6:00 PM daily</li></ul><p><br></p>
<p><strong>Collections Specialist - B2B</strong></p><p><strong>Great culture and work / life balance</strong></p><p><strong>Company in growth mode </strong></p><p><strong>Base salary plus OT </strong></p><p><strong>This is a soft collections role seeking individuals who are aware of the importance of customers and value that relationship with the client </strong></p><p><br></p><p>We are looking for a Collections Specialist to join our team in Oak Brook, Illinois. This position focuses on managing commercial accounts receivable, partnering with internal teams and customers to resolve payment delays, and ensuring timely follow-up on outstanding balances. The ideal candidate brings strong customer service skills, sound judgment, and the ability to balance collection efforts with effective issue resolution in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Review aging reports each day, prioritize delinquent accounts, and take timely action to reduce outstanding receivables while maintaining accurate account notes.</p><p>• Build productive relationships with customers across an assigned accounts receivable portfolio to encourage prompt payment and support ongoing account health.</p><p>• Investigate overdue balances by reconciling account activity and coordinating with customers, sales partners, and internal stakeholders to resolve discrepancies.</p><p>• Address disputed charges, unapplied cash, and other account issues to clear open items and improve payment flow.</p><p>• Partner with internal departments and external contacts to remove obstacles affecting collections and keep workflows aligned with service expectations.</p><p>• Evaluate customer situations and provide recommendations regarding payment arrangements, credit holds, third-party collection placement, or bad debt treatment when appropriate.</p><p>• Review credit hold status and support order release decisions in accordance with company policies and established guidelines.</p><p>• Organize account data, communicate findings clearly, and contribute to special projects or additional collections-related assignments as needed.</p><p><br></p><p>Benefits include insurance, 401K, vacation, holiday pay and more</p>
We are looking for a Collections Specialist to support accounts receivable efforts for a Long-term Contract position based in California. In this role, you will manage business-to-business collections, communicate with customers regarding outstanding balances, and help resolve payment issues to keep receivables current. This opportunity is well suited for someone who can work independently, stay organized in a fast-paced setting, and maintain attentive client interactions while meeting collection targets.<br><br>Responsibilities:<br>• Review open receivables and prioritize outreach to customers with overdue balances.<br>• Contact business clients by phone and email to secure payment commitments and follow through on unresolved accounts.<br>• Investigate invoice concerns, billing questions, and payment differences to support timely resolution.<br>• Partner with accounting, customer support, and sales teams to address issues affecting account payment status.<br>• Record collection activity, customer communications, and account updates accurately within internal systems.<br>• Reconcile customer account balances and assist with payment posting or cash application tasks when needed.<br>• Identify seriously past-due accounts and raise them for further review or escalation when appropriate.<br>• Track progress against assigned collection objectives and complete follow-up within required deadlines.
We are looking for a detail-oriented Collections Specialist to support receivables management for a designated account portfolio in California. This Long-term Contract position is ideal for someone who can communicate effectively with customers, stay organized in a fast-moving environment, and adjust quickly when urgent priorities arise. The role focuses on reducing outstanding balances, maintaining accurate records, and partnering with internal teams to address overdue accounts effectively.<br><br>Responsibilities:<br>• Manage an assigned accounts receivable portfolio and drive timely payment collection through consistent outreach and follow-up.<br>• Handle both incoming customer inquiries and outbound collection calls to resolve past-due balances in a clear and organized manner.<br>• Record all collection efforts, customer interactions, and account updates with clear and accurate documentation.<br>• Review account details and examine customer agreements when additional research is needed to support collection activity.<br>• Carry out established procedures related to account support holds and service cancellations for overdue accounts.<br>• Prioritize daily workload effectively while responding to shifting business needs and time-sensitive assignments.<br>• Contribute to additional projects and operational tasks as requested by the team.
<p>We are looking for a detail-oriented Collections Specialist to support accounts receivable efforts for a long-term contract opportunity in Minnesota. This position focuses on managing past-due balances, strengthening customer communication, and helping maintain healthy cash flow across business accounts. The ideal candidate brings a strong understanding of collections practices, billing research, and account resolution, along with the ability to work accurately and effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of receivable accounts by contacting customers regarding outstanding balances and encouraging prompt payment through clear communication.</p><p>• Review aging reports regularly to prioritize overdue accounts, track collection progress, and take timely follow-up actions.</p><p>• Investigate billing concerns, payment disputes, and account inconsistencies to support accurate resolution of open items.</p><p>• Build productive relationships with customers while negotiating payment arrangements and addressing questions related to account status.</p><p>• Coordinate with external collection partners on severely past-due accounts and monitor progress toward resolution.</p><p>• Document all collection activity, customer interactions, promised payments, and account updates with a high level of accuracy.</p><p>• Escalate critical or high-risk delinquent accounts to leadership when additional review or action is needed.</p><p>• Assist with account reconciliation, payment application research, and other accounts receivable support tasks as assigned.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
We are looking for a Collections Specialist to support account resolution efforts for a growing organization in Utah. This contract-to-permanent opportunity is ideal for someone who can balance professionalism, persistence, and strong customer communication while managing both commercial and consumer collections. The person in this role will help reduce outstanding balances, maintain accurate records, and work closely with internal partners to support timely payment activity.<br><br>Responsibilities:<br>• Contact commercial and consumer customers regarding overdue balances and guide them through payment resolution options<br>• Review aging reports, account histories, and billing details to prioritize collection activities and follow-up efforts<br>• Maintain accurate documentation of conversations, commitments, disputes, and account status updates within internal records<br>• Investigate payment delays by coordinating with billing, customer service, and other internal teams to resolve account issues<br>• Monitor promised payments and take appropriate follow-up action when commitments are not met<br>• Support credit and collections objectives by applying established collection procedures and escalation practices<br>• Assist with billing-related collection matters, including clarifying invoices and addressing customer questions tied to outstanding amounts
<p>We are looking for a Collections Specialist to support commercial receivables efforts for an organization in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who brings strong B2B collections experience and can communicate effectively with customers while protecting cash flow. The person in this role will help manage credit-related activities, follow up on outstanding balances, and contribute to an organized, detail-focused collections process.</p><p><br></p><p>Responsibilities:</p><p>• Manage business-to-business collection activities by contacting customers regarding past-due invoices and securing timely payment commitments.</p><p>• Review account status and aging reports to prioritize collection efforts and reduce outstanding receivables.</p><p>• Process and assess credit applications to support sound customer account decisions.</p><p>• Partner with internal teams to resolve billing questions, payment discrepancies, and account issues that may delay collections.</p><p>• Maintain accurate records of customer communication, payment arrangements, and account updates in the appropriate systems.</p><p>• Support commercial credit evaluations and assist with decisions related to account approval and risk review</p>
We are looking for a Collections Specialist to join a wholesale distribution organization in Santa Fe Springs, California. This Contract to permanent opportunity is ideal for someone with strong commercial collections experience who can manage receivables effectively while maintaining strong customer relationships. The person in this role will help improve cash flow, address account concerns, and support accurate reporting through consistent follow-up and detailed account review.<br><br>Responsibilities:<br>• Review a portfolio of assigned accounts each day to track payment activity and prioritize follow-up efforts.<br>• Analyze overdue balances and research account history to determine the cause of outstanding invoices or unpaid charges.<br>• Communicate with customers to secure prompt payment while maintaining a courteous and service-oriented approach.<br>• Investigate and resolve invoicing discrepancies, billing questions, and account-related concerns that may delay collection.<br>• Partner with customers and internal teams to address credit-related issues and support timely resolution of open balances.<br>• Maintain accurate account notes, payment updates, and status changes within internal records and databases.<br>• Compile collection activity summaries and prepare reports that highlight aging trends, recovery progress, and account risks.<br>• Support cash collection goals by following established procedures and escalating challenging accounts when appropriate.
We are looking for a Collections Specialist to join a banking organization in Charleston, South Carolina on a Contract to Permanent basis. This role is ideal for someone who can balance customer communication with sound financial judgment while helping manage account receivables and reduce outstanding balances. The position focuses on evaluating account status, resolving payment-related issues, and supporting consistent collection activity in a fast-paced environment.<br><br>Responsibilities:<br>• Build and update customer credit records to maintain accurate account history and support informed collection decisions.<br>• Review credit data and third-party reporting tools to evaluate account risk and determine appropriate follow-up actions.<br>• Conduct outreach to customers regarding overdue balances and support collection efforts across an assigned accounts receivable portfolio.<br>• Record daily collection interactions, payment updates, and account status notes with a high level of accuracy.<br>• Investigate disputed charges and billing concerns by researching account details and coordinating resolution steps.<br>• Reconcile account balances and payments to identify inconsistencies and ensure financial records are aligned.<br>• Address credit-related questions from both internal partners and external customers in a thorough and timely manner.<br>• Flag seriously past-due accounts for possible escalation to outside collection agencies and identify potential bad debt exposure.
<p>We are seeking a Collections Specialist to join a growing team in Minneapolis. This role is responsible for managing past-due customer accounts, contacting customers regarding outstanding balances, resolving billing discrepancies, and negotiating payment arrangements to ensure timely collection of receivables. The Collections Specialist will work closely with Accounts Receivable, Billing, and Customer Service teams to maintain positive customer relationships while reducing delinquent balances.</p><p><strong>Responsibilities:</strong></p><ul><li>Contact customers by phone and email regarding past-due invoices</li><li>Review aging reports and prioritize collection efforts</li><li>Investigate and resolve billing disputes and payment issues</li><li>Negotiate payment plans and follow up on customer commitments</li><li>Maintain detailed records of collection activities and account status</li><li>Collaborate with internal teams to resolve account discrepancies</li><li>Support month-end reporting and accounts receivable processes</li></ul>
<p>Our client, a growing company in the technology industry, is seeking an Collections Specialist to join their team in an on-site capacity. This role is ideal for a detail-oriented finance professional who excels at managing accounts receivable, following up on outstanding balances, and maintaining strong client relationships. The Collections Specialist will play an important role in supporting cash flow, reducing aged receivables, and ensuring timely resolution of account issues.</p><p><br></p><p>Key Responsibilities</p><ul><li>Monitor accounts receivable aging reports and identify past-due accounts.</li><li>Contact customers by phone and email to collect outstanding balances in a professional manner.</li><li>Investigate and resolve billing discrepancies, payment issues, and account disputes.</li><li>Maintain accurate records of collection activities and customer communications.</li><li>Collaborate with internal teams, including accounting, billing, and customer service, to resolve issues affecting payment.</li><li>Reconcile customer accounts and ensure payments are properly applied.</li><li>Prepare reports on collection status, aging trends, and account activity.</li><li>Support month-end close activities related to accounts receivable and collections.</li><li>Follow company policies and procedures while maintaining positive customer relationships.</li></ul><p><br></p>
<p>We are seeking a Collections Specialist to join a growing team in the Lexington area. This role is responsible for managing outstanding customer balances, communicating with clients regarding payment status, resolving account discrepancies, and helping maintain healthy cash flow. The ideal candidate is professional, customer-focused, and comfortable handling sensitive financial conversations.</p><p><br></p><p><strong>Essential Functions and Responsibilities</strong></p><p>• Contact customers regarding outstanding invoices and past-due accounts</p><p>• Monitor aging reports and prioritize collection efforts</p><p>• Research and resolve billing discrepancies, short payments, and unapplied cash</p><p>• Negotiate payment arrangements when appropriate</p><p>• Maintain detailed records of collection activity and customer communications</p><p>• Work closely with customers to resolve account concerns and disputes</p><p>• Reconcile customer accounts and payment histories</p><p>• Process account adjustments, credits, and write-offs as needed</p><p>• Collaborate with accounting and customer service teams to resolve issues impacting payment</p><p>• Provide regular updates on collection efforts and account status</p>
We are looking for a Collections Specialist to join our team in Rhode Island on a contract basis. This role focuses on connecting with customers regarding past-due commercial accounts, identifying the reasons for delayed payment, and helping move balances toward resolution through a thoughtful and service-oriented approach. The ideal candidate can balance persistence with empathy, investigate account issues carefully, and support timely payment outcomes while maintaining positive business relationships.<br><br>Responsibilities:<br>• Contact customers with overdue commercial balances through phone and email outreach to encourage prompt payment.<br>• Review account histories and billing details to determine the cause of unpaid invoices and clarify outstanding issues.<br>• Work with customers to resolve disputes, payment concerns, and account discrepancies that may be delaying collection.<br>• Maintain accurate records of collection activity, customer conversations, commitments, and follow-up actions.<br>• Partner with internal teams to research billing questions and support effective resolution of open account items.<br>• Use Sage 300 and related systems to track account status, document updates, and monitor collection progress.<br>• Prioritize high-value or aging accounts to maximize cash recovery within established timelines.<br>• Provide courteous, solution-focused service that supports payment resolution without using an aggressive collection style.
<p>We are looking for a Collections Specialist to support accounts receivable efforts in the Northborough Massachusetts area. This role focuses on recovering outstanding balances, addressing customer payment concerns, and keeping account records accurate and up to date. The ideal candidate brings a clear communication style, a detail-oriented approach, and the ability to work effectively within a structured, team-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee outreach on delinquent customer accounts and guide unpaid invoices toward timely resolution while preserving strong business relationships.</p><p>• Analyze accounts receivable aging data to identify priorities, track overdue balances, and share status updates on collection activity.</p><p>• Partner with sales, contracts, and other internal departments to investigate billing questions and remove obstacles delaying payment.</p><p>• Respond quickly to customer questions regarding account balances, invoice details, and payment expectations, including discussing suitable repayment arrangements when needed.</p><p>• Maintain consistent follow-up on open receivables and record all collection actions accurately within customer account documentation.</p><p>• Provide administrative support related to account maintenance, including processing refund-related requests and updating customer information.</p><p>• Apply established collection practices and procedures while identifying practical ways to strengthen workflow efficiency over time.</p><p>• Deliver a high standard of customer service by balancing collection goals with a detail-oriented and solution-focused approach.</p><p>• Contribute to the broader accounting team in a collaborative hybrid setting that supports ongoing learning and growth.</p>
<p><strong>Collections Specialist (Contract-to-Hire)</strong></p><p><strong>Location:</strong> Fishers, IN</p><p><strong>Schedule:</strong> Full-Time, Onsite</p><p><strong>Employment Type:</strong> Contract-to-Hire</p><p><br></p><p><strong>Position Overview</strong></p><p><br></p><p>Our client is seeking a Collections Specialist to join their growing accounting team. This role is responsible for managing customer accounts, collecting outstanding balances, resolving billing issues, and supporting the accounts receivable process. The ideal candidate is detail-oriented, professional, and comfortable communicating with customers to ensure timely payment while maintaining positive business relationships.</p><p><br></p><p>This is an excellent opportunity for someone with collections, accounts receivable, or billing experience who is looking for a long-term opportunity with a stable and growing organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Accounts Receivable & Collections</strong></p><p><br></p><ul><li>Contact customers by phone and email regarding past-due invoices and outstanding balances.</li><li>Monitor aging reports and prioritize collection activities based on account status and payment history.</li><li>Document collection efforts, payment commitments, disputes, and account notes within the ERP system.</li><li>Investigate and resolve short payments, unapplied cash, deductions, and billing discrepancies.</li><li>Follow up on payment commitments and escalate high-risk or significantly past-due accounts as needed.</li><li>Support departmental goals related to reducing aged receivables and improving cash flow.</li></ul><p><strong>Billing & Invoicing Support</strong></p><p><br></p><ul><li>Prepare and process customer invoices accurately and in a timely manner.</li><li>Verify billing documentation, purchase orders, service reports, contracts, and customer requirements prior to invoicing.</li><li>Submit invoices through customer billing portals, EDI systems, and other required platforms.</li><li>Process credit memos, billing adjustments, and miscellaneous invoices as needed.</li><li>Partner with internal Sales, Service, and Customer Service teams to resolve billing questions and documentation issues.</li></ul><p><strong>Cash Application & Account Reconciliation</strong></p><p><br></p><ul><li>Assist with applying customer payments and researching unapplied cash.</li><li>Reconcile customer accounts and resolve account discrepancies.</li><li>Support month-end reporting and accounts receivable reconciliations.</li><li>Maintain accurate customer account records and payment history.</li></ul><p><br></p>