<p>We are looking for a detail-oriented and meticulous Case Manager to join our team in Atlanta, Georgia. This is a long-term contract position offering an excellent opportunity for growth within the organization. The ideal candidate will play a key role in managing incoming leads, ensuring effective communication, and maintaining high standards of customer service.</p><p>Responsibilities:</p><p>• Handle high volumes of incoming leads and inquiries, assisting the intake specialist to ensure timely responses.</p><p>• Evaluate and categorize potential clients, distinguishing between those with relevant experience and others.</p><p>• Collaborate with the team daily to review and discuss lead quality and client needs.</p><p>• Provide courteous and thoughtful communication with clients, especially those with health concerns or elderly individuals.</p><p>• Maintain accurate records and documentation for client interactions and lead management.</p><p>• Ensure adherence to protocols and processes for lead intake and follow-up.</p><p>• Deliver exceptional customer service, addressing client queries with efficiency and professionalism.</p><p>• Support administrative tasks as needed to streamline operations and enhance productivity.</p><p>• Coordinate with internal teams to ensure seamless handling of client information.</p><p>• Uphold confidentiality and sensitivity when dealing with client data.</p>
We are looking for a dedicated Admissions Representative to join our team in Minneapolis, Minnesota. In this role, you will play a key part in supporting the admissions and records operations of a higher education institution. This is a long-term contract position that requires adaptability, attention to detail, and a positive approach to change.<br><br>Responsibilities:<br>• Ensure the accurate and timely completion of production tasks, meeting daily and weekly departmental goals.<br>• Acquire a comprehensive understanding of key workflows and processes within the department.<br>• Cross-train on workflows outside your primary area to provide support across multiple functions.<br>• Address escalated issues and resolve applicant or learner concerns while contributing to systematic improvements.<br>• Provide training and act as a subject matter expert for staff, collaborating with internal stakeholders to enhance processes.<br>• Partner with various departments to identify and implement process improvements that optimize the learner and staff experience.<br>• Participate in quality assurance activities to identify areas for improvement and enhance overall performance.<br>• Maintain accurate knowledge management systems and documentation to support departmental operations.<br>• Contribute to continuous improvement projects aimed at reducing inefficiencies and improving cycle times.<br>• Engage in development activities to build skills in leadership, operations management, and problem-solving.
<p>We are looking for a detail-oriented Personal Injury Plaintiff Case Manager to join our team in Los Angeles, California. In this role, you will oversee personal injury cases, ensuring efficient claim processing, effective communication, and timely management of client needs. The ideal candidate will have a strong background in case management and a commitment to delivering exceptional client service.</p><p><br></p><p>Responsibilities:</p><p>• Process and open health insurance claims with accuracy and attention to detail.</p><p>• Upload and organize critical documents into the company’s case management software.</p><p>• Schedule and coordinate medical appointments while maintaining an up-to-date calendar.</p><p>• Serve as the primary point of contact for clients, addressing their concerns promptly and professionally.</p><p>• Ensure proper documentation and tracking of case details to support smooth claim administration.</p><p>• Collaborate with internal teams to streamline workflows and maintain case progress.</p><p>• Utilize CRM tools to manage client interactions and maintain detailed records.</p><p>• Monitor case timelines and ensure all deadlines are met.</p><p>• Stay informed about personal injury law and regulations to provide informed support.</p><p>• Maintain confidentiality and adhere to legal compliance standards.</p>
We are looking for a dedicated and detail-oriented Case Manager to join a dynamic plaintiff litigation law firm in Santa Barbara, California. This permanent position offers the opportunity to grow into a leadership role, blending case management expertise with office oversight responsibilities. If you are motivated, organized, and eager to become a key part of a thriving legal team, this role is designed for you.<br><br>Responsibilities:<br>• Assist with legal administrative tasks and learn case processes from intake to settlement.<br>• Support case managers by gaining hands-on experience with file management and workflow.<br>• Take on a manageable caseload as a Senior Case Manager, providing strategic guidance and ensuring timely case progression.<br>• Oversee staff workflows and productivity, stepping into an Office Manager role over time.<br>• Conduct twice-daily team check-ins to monitor task completion and file movement.<br>• Lead hiring, onboarding, and training initiatives for new case managers.<br>• Manage HR-related duties, including tracking time-off requests, conducting employee reviews, and maintaining payroll records.<br>• Organize and improve internal systems to enhance team efficiency and accountability.<br>• Serve as the point of contact for case strategy discussions and file reviews.
