We are looking for a skilled NOC Technician to join our team in Somerset, New Jersey. This long-term contract position offers an exciting opportunity to apply your expertise in network operations and troubleshooting within a dynamic environment. The ideal candidate will play a crucial role in ensuring seamless communication and system functionality across various platforms.<br><br>Responsibilities:<br>• Monitor network operations to identify and resolve issues promptly, ensuring minimal downtime.<br>• Perform diagnostics and troubleshooting for Windows systems using Norton Utilities.<br>• Support wireless communication protocols, including Wireless Application Protocol (WAP) and Wireless Personal Area Networks (WPAN).<br>• Collaborate with team members to maintain and improve the functionality of cable assemblies.<br>• Provide technical support to resolve hardware and software concerns across the network.<br>• Analyze system performance and implement solutions to optimize network efficiency.<br>• Document procedures and maintain accurate records of system changes and incident resolutions.<br>• Assist in the setup, configuration, and maintenance of network hardware.<br>• Stay updated with the latest technologies and industry trends to enhance operational capabilities.
We are looking for a skilled NOC Technician to join our team in Somerset, New Jersey. This is a long-term contract position offering an excellent opportunity to showcase your expertise in network operations and technical troubleshooting. The role involves supporting critical systems, ensuring seamless functionality, and managing network-related tasks with precision and efficiency.<br><br>Responsibilities:<br>• Monitor and maintain network operations to ensure optimal performance and uptime.<br>• Diagnose and resolve technical issues related to Norton Utilities on Windows systems.<br>• Support wireless application protocols (WAP) to ensure smooth connectivity and functionality.<br>• Manage wireless personal area network (WPAN) configurations and troubleshoot related issues.<br>• Assemble and test cable systems to guarantee quality and reliability.<br>• Collaborate with team members to implement effective solutions for network challenges.<br>• Document and report network performance metrics and incidents accurately.<br>• Provide technical support and guidance to internal teams as needed.<br>• Ensure compliance with established protocols and procedures for network operations.
<p><strong>Job Overview:</strong></p><p>We are seeking a detail-oriented and technically proficient <strong>Network Port Mapping Analyst</strong> to support our infrastructure project team. This individual will be responsible for auditing, documenting, and verifying the configuration of network devices and their connected end devices, ensuring compliance with the Port Schedule documentation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and interpret Port Schedule documents to understand expected network configurations.</li><li>Document which end-user devices are connected to specific network device interfaces (switch ports).</li><li>Record configured VLANs on network device interfaces.</li><li>Verify that end devices are physically connected to the correct switch ports per the Port Schedule.</li><li>Ensure network device interfaces have the correct VLAN assignments in line with the Port Schedule.</li><li>When required, verify IP addresses and subnet masks on connected end devices.</li><li>Identify and report any misconfigurations, discrepancies, or anomalies to the Project Manager.</li></ul>
<p><strong>Job Overview:</strong></p><p>We are seeking a detail-oriented and technically proficient <strong>Network Port Mapping Analyst</strong> to support our infrastructure project team. This individual will be responsible for auditing, documenting, and verifying the configuration of network devices and their connected end devices, ensuring compliance with the Port Schedule documentation.</p><p><br></p><p><strong>POSITION: NETWORK ANALYST</strong></p><p><strong>LOCATION: IRVING, TX</strong></p><p><strong>DURATION: 5-6 MONTHS</strong></p><p><strong>RATE: $31-34/HOUR</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and interpret Port Schedule documents to understand expected network configurations.</li><li>Document which end-user devices are connected to specific network device interfaces (switch ports).</li><li>Record configured VLANs on network device interfaces.</li><li>Verify that end devices are physically connected to the correct switch ports per the Port Schedule.</li><li>Ensure network device interfaces have the correct VLAN assignments in line with the Port Schedule.</li><li>When required, verify IP addresses and subnet masks on connected end devices.</li><li>Identify and report any misconfigurations, discrepancies, or anomalies to the Project Manager</li></ul>
<p><strong>Job Overview:</strong></p><p>We are seeking a detail-oriented and technically proficient <strong>Network Port Mapping Analyst</strong> to support our infrastructure project team. This individual will be responsible for auditing, documenting, and verifying the configuration of network devices and their connected end devices, ensuring compliance with the Port Schedule documentation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and interpret Port Schedule documents to understand expected network configurations.</li><li>Document which end-user devices are connected to specific network device interfaces (switch ports).</li><li>Record configured VLANs on network device interfaces.</li><li>Verify that end devices are physically connected to the correct switch ports per the Port Schedule.</li><li>Ensure network device interfaces have the correct VLAN assignments in line with the Port Schedule.</li><li>When required, verify IP addresses and subnet masks on connected end devices.</li><li>Identify and report any misconfigurations, discrepancies, or anomalies to the Project Manager.</li></ul>
We are looking for an IT Technician to join our team in Mentor, Ohio, within the financial services industry. The ideal candidate will play a key role in ensuring the smooth operation of IT systems and providing technical support to end users. This position requires a proactive approach to troubleshooting and maintaining IT infrastructure, as well as collaborating with internal teams and external vendors.<br><br>Responsibilities:<br>• Provide technical support for financial applications, including troubleshooting and resolving issues with platforms such as Symitar and Synergy.<br>• Handle onboarding and offboarding processes for users, including hardware setup, account creation, and access configuration.<br>• Manage and resolve help desk tickets, documenting all actions and solutions accurately within the system.<br>• Maintain and update IT documentation, including system settings, troubleshooting procedures, and asset records.<br>• Diagnose and resolve basic network issues, such as Wi-Fi connectivity and LAN/WAN problems.<br>• Oversee IT hardware inventory, coordinating the deployment and recovery of assets as needed.<br>• Work closely with vendors to address technical challenges and escalate issues appropriately.<br>• Participate in IT projects, contributing to the implementation and upgrades of systems.<br>• Educate employees on IT policies, tools, and best practices to enhance their technical proficiency.
<p>We are looking for a skilled IT Support Technician to join our team in Albuquerque, New Mexico. The IT Support Technician is responsible for providing onsite and remote technical support to clients. This role focuses on first-response troubleshooting, hardware setup, basic networking tasks, and escalation to higher-tier engineers when necessary. The position requires strong customer service skills, attention to detail, and the ability to follow established procedures and documentation.</p><p><br></p><p><strong>Primary Responsibilities</strong></p><ul><li>Provide <strong>onsite technical support</strong> for client locations during normal business hours</li><li>Perform<strong> troubleshooting</strong> for desktops, laptops, printers, scanners, and peripherals</li><li>Assist with <strong>user account setup</strong>, password resets, and basic Microsoft 365 support</li><li>Install, replace, and configure <strong>workstations, monitors, docking stations, and basic network equipment</strong></li><li>Perform <strong>basic network checks</strong> (connectivity, cabling, patch panels, switch ports)</li><li>Document all work clearly in the ticketing system, including time entries and resolution notes</li><li>Follow escalation procedures for issues requiring Level 3 support</li><li>Maintain professional appearance and communication when interacting with clients</li><li>Adhere to company security, compliance, and safety policies at all times</li><li>Assist with workstation deployments, upgrades, and refresh projects</li><li>Support basic VoIP phone setups and troubleshooting</li><li>Perform routine maintenance tasks as assigned</li><li>Assist senior technicians during larger onsite projects</li><li>Participate in ongoing training and skill development</li><li>Other duties as needed.</li></ul><p><strong>Career Progression</strong></p><p>This role is designed as a<strong> </strong>pathway into:</p><ul><li>Level 2 Field Technician</li><li>Help Desk Engineer</li><li>Systems / Network Engineer</li></ul><p>Advancement is based on performance, technical growth, and business needs.</p>
<p><strong>Join Our Team as an IT Support Technician in Savannah, GA!</strong></p><p>Are you passionate about technology and love solving problems? We’re looking for a <strong>skilled and driven IT Support Technician</strong> to deliver exceptional IT solutions for clients across diverse industries. This <strong>Contract-to-Permanent</strong> role offers the chance to work hands-on with cutting-edge systems, ensuring smooth operations and top-tier client satisfaction. If you thrive in dynamic environments and have a knack for troubleshooting, this is your opportunity to shine!</p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Hands-On Setup:</strong> Configure, install, and manage <strong>Windows and Mac-based computers</strong> for clients.</li><li><strong>System Guardian:</strong> Monitor systems daily to ensure optimal performance and hardware integrity.</li><li><strong>Adapt and Execute:</strong> Handle change requests across various systems and services with precision.</li><li><strong>Innovate:</strong> Research emerging technologies and recommend improvements to elevate client environments.</li><li><strong>Tech Hero:</strong> Provide both onsite and remote support to troubleshoot and resolve client issues quickly.</li><li><strong>Network Mastery:</strong> Set up and maintain <strong>routers, switches, and access points</strong> for seamless connectivity.</li><li><strong>Stay Organized:</strong> Document tasks, procedures, and essential client system details thoroughly.</li><li><strong>Team Player:</strong> Collaborate with colleagues to implement and maintain effective IT solutions.</li><li><strong>Client-Focused:</strong> Attend onsite appointments in detail-oriented environments to meet technical needs.</li></ul><p><br></p>
<p>We are looking for a skilled PC Technician to join our team in Altoona, Pennsylvania. This contract-to-permanent position offers an excellent opportunity to work with cutting-edge technology while providing technical support and maintenance for production print products.</p><p><br></p><p>Responsibilities:</p><p>• Perform diagnostics, maintenance, and repair tasks on production print products, including troubleshooting hardware and connectivity issues.</p><p>• Operate and maintain tools and gauges to effectively repair and diagnose production machinery.</p><p>• Travel to customer locations within the assigned territory, manage inventory supplies, and communicate scheduling updates to clients.</p><p>• Build strong and trusted relationships with customers by representing the company with attention to detail and ensuring high levels of satisfaction.</p><p><br></p>
<p>We are seeking a detail-oriented and technically skilled Data Center Technician to support and maintain our mission-critical infrastructure. This role is hands-on and essential for ensuring uptime and operational excellence in our data center environment. Candidates should be comfortable working with hardware and software, including use of the Linux command line, and must be available for on-call responsibilities as needed.</p><p>Key Responsibilities:</p><ul><li>Maintain physical hardware infrastructure, including racking equipment, replacing hard drives, and other system components.</li><li>Troubleshoot and repair defective equipment with minimal supervision.</li><li>Manage onsite inventory for hard drives, cables, rails, and spare parts.</li><li>Process RMAs for defective components to facilitate timely replacement.</li><li>Set up, test, and activate new equipment via the Linux command line.</li><li>Train new Data Center Technicians as required.</li><li>Assist with projects installing new systems and services when possible.</li><li>Follow and enhance data center best practices and update documentation regularly.</li><li>Maintain a clean, organized, and safe work environment.</li><li>Participate in on-call rotation; must be available within an hour’s notice, including occasional 24x7 onsite support.</li><li>Work schedules may include weekends (e.g., Tuesday–Saturday) and may require evening or overnight shifts.</li><li>Support shipping and receiving activities, including moving and unpacking equipment.</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Technician to join our team. In this role, you will be responsible for ensuring smooth operation and maintenance of desktop systems, hardware, and software. You will provide technical support to associates, troubleshoot issues, and ensure optimal functionality of IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide support for desktop operating systems and applications, including O365, and specialized production labeling systems.</p><p>• Install, configure, and set up new desktop and laptop computers for employees.</p><p>• Respond to helpdesk inquiries and assist associates with technical issues.</p><p>• Facilitate video conference setup and troubleshooting as needed.</p><p>• Diagnose and resolve hardware issues related to desktops, laptops, scales, thermal printers, and handheld scanners.</p><p>• Maintain detailed and accurate records of hardware inventory and software licensing agreements.</p><p>• Deliver training sessions for new hires and promoted associates on network access and IT systems, as well as ongoing education for all employees.</p><p>• Perform upgrades, troubleshooting, and proactive maintenance for production labeling systems.</p>
<p><strong>Position Overview:</strong></p><p>The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.</p>
<p>We are seeking a friendly and dependable Help Desk Technician to serve as the first point of contact for technical support. The ideal candidate will assist users with basic hardware, software, and system issues while delivering excellent customer service and escalating more complex problems as needed.</p><p><br></p><ul><li>Serve as the first-level support for IT-related issues via phone, email, chat, or ticketing system</li><li>Troubleshoot common hardware, software, and connectivity problems</li><li>Assist users with password resets, account access, and application setup</li><li>Log, track, and resolve help desk tickets according to service level agreements (SLAs)</li><li>Install and configure workstations, software, and peripherals</li><li>Provide clear instructions and guidance to users with varying technical skill levels</li><li>Escalate unresolved or complex issues to higher-level IT staff</li><li>Maintain accurate documentation of issues, resolutions, and procedures</li></ul>
We are looking for a motivated IT Support Technician (Tier I) to provide first-level technical assistance to internal employees in a hybrid work environment. This role involves hands-on support, including troubleshooting, device setup, and resolving technical issues, ensuring smooth operations for end-users. As part of a dynamic team, you will handle customer-facing responsibilities and escalate advanced issues as necessary. This contract position is perfect for someone early in their IT career who is eager to grow and develop their technical expertise.<br><br>Responsibilities:<br>• Diagnose and resolve common technical issues related to hardware, software, and peripherals for desktops, laptops, and mobile devices.<br>• Set up and configure laptops and mobile devices, including imaging and enrollment into Microsoft Intune.<br>• Provide assistance with Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive, addressing user concerns and performing account-related tasks.<br>• Deliver basic support for conference room technology, ensuring smooth operation during meetings and addressing AV-related issues.<br>• Manage support tickets using tools like Freshworks or Monday.com, ensuring timely updates and effective communication with users.<br>• Track IT assets, maintain inventory records, and coordinate equipment transfers to ensure accurate documentation.<br>• Create and maintain IT documentation, contributing to knowledge articles and identifying trends in recurring issues.<br>• Promote IT security best practices, including password management and device safety, while escalating potential security concerns.<br>• Adhere to established service level agreements (SLAs) for response and resolution times of Tier I support requests.<br>• Assist with troubleshooting device compliance issues, applications, and updates to maintain operational efficiency.
<p>We are seeking a reliable and detail-oriented Desktop Support Technician to provide technical assistance and support for computer systems, hardware, and software. The ideal candidate will have strong problem-solving skills, good communication abilities, and a passion for helping users resolve technical issues efficiently.</p><p><br></p><ul><li>Provide first- and second-level technical support for desktops, laptops, printers, and mobile devices</li><li>Install, configure, and maintain computer hardware, software, and peripherals</li><li>Troubleshoot operating systems (Windows/macOS), applications, and network connectivity issues</li><li>Respond to help desk tickets and service requests in a timely manner</li><li>Assist with user account management (password resets, access permissions, email setup)</li><li>Perform system updates, patches, and routine maintenance</li><li>Document issues, resolutions, and procedures clearly</li><li>Escalate complex issues to senior IT staff or vendors when necessary</li></ul>
<p>We are looking for an experienced End User Migration Technician to join our team on a travelling basis. This is a long-term contract role that involves supporting hardware migration and installation tasks while ensuring smooth transitions for end-users. The ideal candidate will possess technical expertise and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and troubleshoot computer hardware components across various platforms.</p><p>• Manage the setup and deployment of associated hardware, ensuring all systems are functioning effectively.</p><p>• Perform cable installation and ensure proper connectivity for end-user devices.</p><p>• Provide technical support for Dell Technologies and Apple devices, addressing user concerns promptly.</p><p>• Collaborate with team members to ensure seamless hardware migrations and user transitions.</p><p>• Maintain accurate documentation of installations, configurations, and troubleshooting processes.</p><p>• Conduct regular inspections of hardware to ensure optimal performance and identify potential issues.</p><p>• Assist in training end-users on new systems and hardware functionalities.</p><p>• Respond to service requests efficiently, prioritizing tasks based on urgency.</p><p>• Follow established protocols to ensure compliance with organizational standards and policies.</p>
<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
<p>Robert Half is proactively recruiting Help Desk Technicians (Level I) for upcoming contract and contract-to-hire opportunities. These roles are ideal for customer-focused IT professionals who enjoy troubleshooting technical issues and supporting end users in fast-paced environments.</p><p><strong>Responsibilities</strong></p><ul><li>Provide first-line technical support for desktops, laptops, mobile devices, and peripherals</li><li>Troubleshoot hardware, software, connectivity, and account access issues</li><li>Escalate complex issues to Tier II/III teams as needed</li><li>Document incidents and resolutions in a ticketing system</li><li>Deliver excellent customer service to internal users</li></ul>
<p>Robert Half is building a pipeline of Desktop Support Technicians for anticipated client needs. These roles support day-to-day IT operations and are well suited for hands-on professionals who enjoy resolving technical issues directly with users.</p><p><strong>Responsibilities</strong></p><ul><li>Support end users with hardware, software, and application issues</li><li>Perform workstation setup, imaging, and equipment deployments</li><li>Troubleshoot printers, VPN access, and basic network connectivity</li><li>Manage user accounts and permissions in Active Directory and Microsoft 365</li><li>Maintain accurate documentation and asset tracking</li></ul>
We are looking for a motivated and adaptable Network Engineer to join our team in Worcester, Massachusetts. This long-term contract position is ideal for individuals eager to advance their career from a Helpdesk role into Networking and Infrastructure. The role offers an excellent opportunity for growth, mentorship, and hands-on experience in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Troubleshoot connectivity and advanced network issues on end-user devices, including laptops, tablets, and mobile phones.<br>• Replace and install network equipment, requiring the ability to lift up to 50 pounds and work in confined spaces when necessary.<br>• Collaborate effectively with team members and communicate clearly with users to address technical challenges.<br>• Provide proactive engagement and maintain an approachable demeanor while interacting with colleagues and clients.<br>• Handle helpdesk or general IT support tasks with attention to detail and efficiency.<br>• Utilize and manage Juniper and Aruba networking systems, ensuring optimal performance.<br>• Configure and maintain Cisco routers and switches for seamless network operations.<br>• Monitor and manage Palo Alto firewalls to ensure secure network connectivity.<br>• Implement and troubleshoot Border Gateway Protocol (BGP) configurations.<br>• Maintain and oversee Cisco ASA devices to support network security.
We are looking for an experienced Network Engineer to join our team in Austin, Texas, on a long-term contract basis. In this role, you will contribute to the design, maintenance, and optimization of network systems, with a focus on renewable energy technologies. Collaborating with a team of skilled engineers and project managers, you will play a key part in ensuring seamless network operations and supporting the development of cutting-edge solutions.<br><br>Responsibilities:<br>• Design and implement network systems tailored to renewable energy installations.<br>• Utilize AutoCAD to edit existing templates and create detailed drawings for fiber communication protocols.<br>• Develop XML configurations for point creation and data integration.<br>• Work with Supervisory Control and Data Acquisition (SCADA) systems to monitor, control, and optimize renewable energy machinery.<br>• Perform network module configurations, including IP protocols and real-time sensor data integration.<br>• Collaborate with project managers and engineers to ensure efficient system operations and troubleshooting.<br>• Provide technical expertise in electrical and mechanical aspects of network systems.<br>• Maintain documentation and ensure compliance with industry standards.<br>• Support potential fieldwork activities, including commissioning, wire termination, and system checks.<br>• Optimize network performance through continuous monitoring and improvements.
We are looking for a skilled Network Engineer to join our team in Philadelphia, Pennsylvania. In this contract to permanent position, you will play a pivotal role in managing and improving network infrastructure, ensuring optimal performance and security. This is an excellent opportunity for a candidate with strong attention to detail to make a significant impact while advancing their career.<br><br>Responsibilities:<br>• Design, implement, and maintain network systems, including Cisco routers and switches.<br>• Configure and monitor Palo Alto firewalls to ensure robust security measures.<br>• Manage and troubleshoot Cisco ASA devices to maintain seamless network operations.<br>• Administer and optimize Border Gateway Protocol (BGP) configurations for efficient routing.<br>• Conduct periodic network performance assessments and apply necessary improvements.<br>• Collaborate with cross-functional teams to address network-related issues and enhance overall system reliability.<br>• Develop and maintain documentation for network configurations, processes, and protocols.<br>• Ensure compliance with security standards and best practices across all network components.<br>• Provide technical support and guidance for network-related challenges.<br>• Stay updated with emerging technologies to recommend and implement innovative solutions.
We are looking for a Technical Account Manager to lead and oversee technical support operations in Salem, Oregon. This role requires a strategic thinker who can manage client relationships, ensure service delivery excellence, and drive account growth. The ideal candidate will possess strong leadership skills and a deep understanding of IT infrastructure and managed services. <br> Responsibilities: • Serve as the primary point of contact between clients and internal teams, fostering effective communication and collaboration. • Build and nurture strong, long-term relationships with key stakeholders to ensure client satisfaction. • Conduct regular account reviews and strategic planning sessions to align services with client needs. • Oversee service delivery, ensuring adherence to SLAs and proactively addressing performance issues. • Collaborate with technical teams to resolve escalations and enhance service quality. • Identify opportunities for upselling and cross-selling services to drive revenue growth. • Lead contract renewals and negotiations, ensuring favorable outcomes for both the organization and clients. • Maintain accurate records of client interactions, contracts, and service agreements. • Work closely with sales, operations, and technical teams to align on client objectives and goals. • Participate in onboarding new clients and ensuring smooth account transitions.
