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222 results for Member Services Manager jobs
- Alamo, CA
- onsite
- Permanent / Full Time
- 75000 - 100000 USD / Yearly
- <p>For additional information or questions about this opportunity, feel free to reach out to <u>Jennifer Fukumae via email or LinkedIn</u>.</p><p> </p><p><strong>Location:</strong> Walnut Creek, CA</p><p><strong>Salary:</strong> $85,000 - $100,000</p><p><strong>Schedule:</strong> Onsite | Monday-Friday | 8:00 AM - 5:00 PM</p><p> </p><p>We are partnering with a well-established boutique Wealth Management firm in Walnut Creek managing approximately <strong>$1B in assets under management</strong>. Known for its long-tenured team, organic growth, and white-glove client service, the firm is seeking a <strong>Client Service Associate</strong> to support two experienced Wealth Advisors and play a key role in delivering an exceptional client experience.</p><p> </p><p>This is an excellent opportunity for someone who enjoys building relationships, thrives in a collaborative environment, and wants to be part of a stable, client-focused RIA.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Provide day-to-day administrative and operational support to two Wealth Advisors.</li><li>Serve as a primary point of contact for client service requests, ensuring timely and professional communication.</li><li>Prepare, process, and track new account openings, account maintenance, money movements, transfers, and beneficiary updates.</li><li>Coordinate and follow up on client paperwork while ensuring accuracy and completeness.</li><li>Assist with meeting preparation, client reviews, and follow-up items.</li><li>Maintain accurate client records and documentation within the CRM.</li><li>Work closely with <strong>Charles Schwab</strong> to process client requests and resolve account-related inquiries.</li><li>Monitor outstanding service requests and proactively communicate updates to clients and advisors.</li><li>Coordinate with custodians and other third-party providers to ensure a seamless client experience.</li><li>Support ongoing operational projects and contribute to process improvements as needed.</li></ul><p><br></p>
- 2026-11-06T00:00:00Z
- Los Angeles, CA
- onsite
- Permanent / Full Time
- 200000 - 210000 USD / Yearly
- <p><strong>Identity & Access Management (IAM) Manager</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>An established organization is seeking an Identity & Access Management (IAM) Manager to lead identity security initiatives across a complex enterprise technology environment. This role offers the opportunity to drive strategic security programs, improve operational maturity, and support the organization's ongoing technology and business transformation efforts.</p><p><br></p><p><strong>Role Summary</strong></p><p>The IAM Manager will be responsible for advancing the organization's identity and access management program, including strategy, governance, architecture, and day-to-day operations. This individual will work closely with technology and business stakeholders to strengthen access controls, enhance security processes, and support secure access across enterprise systems and applications.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the development and ongoing enhancement of the organization's identity and access management program.</li><li>Establish and maintain IAM policies, standards, governance practices, and operational procedures.</li><li>Develop strategic roadmaps and initiatives to improve identity security and access management capabilities.</li><li>Oversee authentication, authorization, user provisioning, access reviews, and identity lifecycle processes.</li><li>Partner with technology and business teams to implement secure and scalable access management solutions.</li><li>Support privileged access management, governance, compliance, and risk reduction efforts.</li><li>Drive process improvements through automation and operational efficiencies.</li><li>Provide guidance on access controls, identity-related risks, and security best practices.</li><li>Manage identity-related projects, technology implementations, and vendor relationships.</li><li>Establish metrics and reporting to measure program effectiveness and maturity.</li><li>Collaborate with stakeholders to improve security awareness and promote strong access management practices.</li></ul>
- 2026-10-23T00:00:00Z
- Vista, CA
- onsite
- Temporary / Contract
- 50 - 55 USD / Hourly
- <p>A public-sector organization is seeking an experienced HR Manager to oversee employee relations, workforce policies, and core human resources operations. This position is ideal for a people-focused leader who understands the importance of consistent policy application, regulatory compliance, and responsive employee support in a government environment.</p><p><strong>What You’ll Do:</strong></p><ul><li>Oversee daily HR operations, including employee relations, recruitment, onboarding, benefits, and leave administration.</li><li>Advise department leaders on performance management, workplace concerns, and employee development.</li><li>Interpret and administer personnel policies, procedures, and applicable employment regulations.</li><li>Support labor relations, collective bargaining agreements, and grievance resolution as applicable.</li><li>Oversee investigations, documentation, corrective actions, and performance improvement plans.</li><li>Partner with department heads to forecast staffing needs and improve workforce planning.</li><li>Monitor compliance with federal and California employment laws and public-sector personnel requirements.</li><li>Review HR metrics, staffing reports, turnover trends, and workforce data.</li><li>Develop and update employee policies, procedures, and internal communications.</li><li>Supervise HR staff, establish priorities, and support professional development.</li><li>Coordinate with payroll and benefits teams to ensure accurate employee records and timely processing.</li></ul><p><br></p>
- 2026-11-03T00:00:00Z
- Eugene, OR
- onsite
- Permanent / Full Time
- 120000 - 135000 USD / Yearly
- <p><strong><em>Kimberly Casey</em></strong> with Robert Half is seeking an experienced <strong><em>Human Resources Manager</em></strong> to provide strategic and hands-on leadership for a food manufacturing operation with 200+ employees in Eugene, OR. This position will have one direct report and serve as a trusted advisor to plant leadership, helping strengthen employee relations, guide organizational priorities, and support a regulated production environment. The ideal candidate brings sound judgment, confidence navigating ambiguity, and the ability to build practical people strategies that support both workforce needs and business goals.</p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Lead the site’s human resources function by partnering closely with operational leaders to align people practices with business objectives.</p><p>• Serve as a key advisor on employee relations matters, addressing workplace concerns, supporting fair resolution processes, and fostering a respectful work environment.</p><p>• Build strong relationships across the plant to increase HR presence, credibility, and support for leaders and employees.</p><p>• Guide the organization through evolving workforce practices and labor model changes by developing thoughtful plans and helping leaders implement them effectively.</p><p>• Provide HR leadership within a unionized or union-active setting, including support for labor-related matters and collaboration with management on workforce issues.</p><p>• Oversee core HR operations such as onboarding, benefits administration, and HRIS-related processes to ensure a consistent employee experience.</p><p>• Interpret and apply employment law requirements relevant to the operation, helping maintain compliance in a highly regulated environment.</p><p>• Assess current HR processes and recommend strategic improvements that strengthen policies, protocols, and long-term organizational effectiveness.</p>
- 2026-11-07T00:00:00Z
- San Diego, CA
- onsite
- Permanent / Full Time
- 115000 - 125000 USD / Yearly
- We are looking for an experienced Human Resources Manager to lead a broad range of people operations and administrative functions in San Diego, California. This role combines HR leadership with oversight of key business processes, including policy administration, onboarding and offboarding coordination, vendor and contract support, and cross-functional communication. The ideal candidate brings strong judgment, operational discipline, and the ability to improve procedures while maintaining compliance and service quality across the organization.<br><br>Responsibilities:<br>• Direct HR operations and administrative programs, ensuring consistent execution of onboarding, offboarding, employee support processes, and company policy administration in San Diego, California.<br>• Manage financial administration by reviewing accounts payable activity, monitoring expense controls, reconciling corporate card reporting, and supporting accurate billing and timekeeping practices.<br>• Partner with finance and accounting leaders to investigate payment issues, resolve discrepancies, and introduce process improvements that reduce recurring errors.<br>• Create and refine procedures for vendor setup, payment coordination, and service agreement administration to support timely and accurate transactions.<br>• Maintain compliant employee records and oversee documentation practices that align with applicable employment regulations, including California requirements.<br>• Administer employee request programs such as organizational approvals and tuition reimbursement, ensuring fair application of guidelines, accurate tracking, and clear communication.<br>• Oversee the review, negotiation support, renewal tracking, and maintenance of contracts, insurance documentation, and related administrative risk management activities.<br>• Lead planning and administrative coordination for company events, meetings, and conferences while managing logistics, communication, and follow-through.<br>• Establish effective communication workflows across departments and coordinate administrative IT support requests to ensure issues are routed and resolved efficiently.<br>• Support strategic projects and technology initiatives by coordinating implementation activities, collaborating with consultants and vendors, and promoting smooth adoption of new tools and processes.
- 2026-10-27T00:00:00Z
- Northborough, MA
- onsite
- Permanent / Full Time
- 100000 - 120000 USD / Yearly
- <p>We are looking for a great Human Resources Manager to oversee daily HR operations for a growing manufacturing and medical device organization in the Northborough, Massachusetts area. This role is well suited for a hands-on, detail-oriented individual who can balance process improvement with responsive employee support across the full employment lifecycle. Working closely with leaders and staff, the Human Resources Manager will help strengthen engagement, promote compliance, and support a productive, positive workplace.</p><p><br></p><p>Responsibilities:</p><p>• Lead core human resources operations across hiring, onboarding, performance discussions, employee development, and separation processes.</p><p>• Draft and manage employment offers, ensuring candidates receive accurate information and a smooth experience from selection through acceptance.</p><p>• Act as the main point of contact for employees and supervisors on workplace policies, employee relations matters, and human resources guidance.</p><p>• Oversee biweekly payroll processing for a multistate workforce, including coordination for domestic and international payroll activities.</p><p>• Administer employee benefit programs, support annual enrollment activities, and help manage retirement plan processes.</p><p>• Maintain HR records, personnel documentation, and reporting while ensuring alignment with applicable employment laws and internal policies.</p><p>• Coordinate leave administration and monitor related documentation to support accurate recordkeeping and employee support.</p><p>• Review and approve employee expense submissions, with experience using expense management platforms preferred.</p><p>• Partner with company leadership to develop people-focused initiatives that improve engagement, collaboration, and overall organizational effectiveness. </p><p><br></p><p><strong><em><u>For immediate consideration please reach out to me asap! Eric Lebow 508-205-2127</u></em></strong></p>
- 2026-10-23T00:00:00Z
- Linthicum, MD
- onsite
- Permanent / Full Time
- 100000 - 120000 USD / Yearly
- <p>We are seeking an experienced and collaborative <strong>Human Resources Manager</strong> to serve as a key member of our HR leadership team. This role provides oversight of a small-medium sized team of HR professionals while partnering closely with the Director of Human Resources to support all facets of the employee lifecycle.</p><p><br></p><p>The ideal candidate is a hands-on leader who can balance strategic initiatives with day-to-day operational excellence. You will play a critical role in shaping employee experience, developing talent, ensuring compliance, and supporting organizational growth.</p><p><br></p><p>What You'll Do</p><ul><li>Lead, coach, and develop a team of HR professionals across multiple HR functions.</li><li>Partner with the Director of HR to execute the organization's people strategy and drive key HR initiatives.</li><li>Oversee employee relations, performance management, employee engagement, and talent development programs.</li><li>Provide guidance and support to managers on employee issues, workforce planning, policy interpretation, and leadership development.</li><li>Manage recruitment and onboarding efforts to attract and retain top talent.</li><li>Ensure compliance with federal, state, and local employment laws and regulations.</li><li>Oversee compensation administration, benefits programs, leave management, and HRIS processes.</li><li>Analyze HR metrics and workforce trends to provide recommendations that support business objectives.</li><li>Support organizational change management initiatives and foster a positive workplace culture.</li><li>Develop and implement HR policies, procedures, and best practices that drive consistency and operational effectiveness.</li><li>Serve as a trusted advisor to employees and leadership on a wide range of human resources matters.</li></ul><p><br></p>
- 2026-10-27T00:00:00Z
- Memphis, TN
- onsite
- Temporary to Hire
- 15 - 15 USD / Hourly
- <p>We are offering a contract to hire employment opportunity for a diligent and attentive Customer Service Representative in the museum industry located in downtown Memphis. This role involves providing exceptional guest services, maintaining the flow of traffic, working in the gift shop, and becoming an expert on the museum. </p><p> </p><p>This is an on-your-feet role and does require working every Saturday and Sunday, plus three other days during the week to be a full-time 40 hour work week. Hours are 8:30-5:30. Please apply for this role if you have great customer service experience, can stand for periods of time, and able to commit to weekend hours</p><p> </p><p>Responsibilities:</p><p>• Greet guests at the entrance and box office, ensuring a warm and welcoming experience.</p><p>• Become proficient in knowledge about the museum to accurately and enthusiastically share information with guests.</p><p>• Monitor assigned areas within the museum exhibit halls, ensuring all areas are covered and maintained.</p><p>• Assist guests by providing directions and answering any inquiries they may have about the exhibits.</p><p>• May be stationed at various points within the museum, including the entrance, hallways, etc. and are expected to manage these stations effectively.</p><p>• Provide talking points and relevant information to guests.</p><p>• Achieve organizational sales and service goals by promoting and selling museum merchandise.</p><p>• Assist in managing store inventory and ensuring the retail store is well-stocked and organized.</p><p>• Maintain a high level of customer service and retail sales skills to effectively engage with guests and enhance their museum experience.</p><p>• Direct guests efficiently throughout the museum to maintain a smooth flow of traffic.</p>
- 2026-11-10T00:00:00Z
- North Miami Beach, FL
- onsite
- Permanent / Full Time
- 130000 - 145000 USD / Yearly
- We are looking for a Performance Marketing Manager to lead paid customer acquisition efforts in North Miami Beach, Florida. This role will focus on strengthening campaign performance across major digital channels, improving lead generation efficiency, and supporting scalable growth through data-driven marketing decisions. The ideal candidate will combine hands-on expertise in paid media with strong analytical skills and a practical approach to testing, optimization, and conversion improvement.<br><br>Responsibilities:<br>• Lead paid acquisition initiatives across key digital advertising platforms, with a strong focus on search and social media campaigns.<br>• Review current campaign performance and identify actionable opportunities to increase lead volume, improve quality, and lower acquisition costs.<br>• Build a roadmap to bring paid media execution in-house over time while assessing and enhancing the work of the external agency partner.<br>• Oversee budget allocation, audience strategy, bidding approaches, keyword planning, and ongoing campaign refinements to support efficient growth.<br>• Experiment with new advertising channels, creative approaches, and campaign formats to uncover additional sources of demand.<br>• Partner with internal stakeholders to improve landing page effectiveness, lead nurturing flows, and overall conversion performance.<br>• Monitor attribution, tracking, and marketing analytics to ensure accurate reporting and informed decision-making.<br>• Provide oversight for search engine optimization efforts as a secondary priority and recommend external support when appropriate.
- 2026-11-03T00:00:00Z
- Walnut Creek, CA
- onsite
- Permanent / Full Time
- 70000 - 90000 USD / Yearly
- <p><strong>Anisa Henry is a Direct-Hire</strong> Recruiter with Robert Half <strong>Financial Services, </strong>specializing in roles within<strong> Finance & Accounting </strong>across the<strong> Bay Area. </strong>Happy to connect with professionals in the space, even if you’re just curious about the market.</p><p> </p><p>✨ Client Service Associate</p><p>📍 Walnut Creek, CA (In-Office)</p><p>🏢 Relationship Driven Wealth Management Firm</p><p>💰 Competitive Base + Bonus</p><p><br></p><p>Our client, a highly respected independent wealth management firm, is seeking a <strong>Client Service Associate</strong> to join a collaborative and client-focused team. This is an opportunity to become a key contributor within a sophisticated advisory environment where client relationships come first and exceptional service is the standard. Working alongside experienced advisors and operations professionals, you'll play a pivotal role in helping clients navigate their financial lives while supporting a growing and established wealth management practice.</p><p><br></p><p>As a <strong>Client Service Associate</strong>, you'll serve as a critical link between clients, financial advisors, and internal operations teams. You will help manage client relationships, facilitate account activity, coordinate service requests, and ensure every interaction reflects the firm's commitment to excellence.</p><p>This role is ideal for a detail-oriented professional who enjoys balancing relationship management, problem-solving, and operational execution within a fast-paced wealth management environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a primary point of contact for clients, delivering responsive, high-touch service and helping build lasting relationships.</li><li>Support account onboarding, maintenance, transfers, money movements, and other client service requests while ensuring accuracy and compliance.</li><li>Partner closely with financial advisors to prepare for client meetings, manage documentation, coordinate follow-up, and support day-to-day operations.</li><li>Process account transactions, maintain detailed records, and monitor requests through completion to ensure a seamless client experience.</li><li>Collaborate across advisory, operations, and client service teams to drive efficiency, resolve issues, and uphold the highest standards of service excellence.</li></ul><p><strong>For fastest consideration, reach out to <u>Anisa Henry via email or LinkedIn</u>.</strong></p>
- 2026-11-12T00:00:00Z
- San Carlos, CA
- remote
- Permanent / Full Time
- 60000 - 90000 USD / Yearly
- <p>Anisa Henry is partnered with a growing independent wealth management firm and is seeking a Client Service Associate to join its expanding team.<strong> </strong>This position is ideal for someone who enjoys building client relationships, thrives in an operations-focused role, and is looking to build a long-term career in wealth management rather than pursuing a financial advisor track. This established fiduciary-focused firm has been serving individuals and families for more than two decades, providing personalized financial guidance and a high-touch client experience. The team is committed to putting clients' best interests first while delivering exceptional service and comprehensive wealth management solutions.</p><p><br></p><p>The <strong>Client Service Associate</strong> will support advisors and the operations team by managing day-to-day client service requests, account maintenance, paperwork processing, and administrative functions. This individual will serve as a key point of contact for clients, helping ensure requests are handled accurately, efficiently, and with a high level of professionalism.</p><p>This is an excellent opportunity to join a collaborative, client-centric firm experiencing strong growth, where team members are valued and have the opportunity to make a meaningful impact.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Process new account openings and ongoing account maintenance.</li><li>Handle beneficiary updates, address changes, money movement requests, and other account-related transactions.</li><li>Assist with insurance paperwork and collect required client information.</li><li>Communicate with clients by phone and email to obtain documentation and answer questions.</li><li>Coordinate with custodians and internal team members to complete client requests.</li><li>Review paperwork for accuracy and completeness before submission.</li><li>Maintain accurate client records and documentation.</li><li>Support advisors with day-to-day client service and operational activities.</li><li>Assist with additional administrative and operational projects as needed.</li></ul><p><strong>Why This Opportunity Stands Out</strong></p><ul><li>Join a highly successful and rapidly growing wealth management practice with a strong reputation for client service and advisor excellence.</li><li>Stable, well-established firm with a long-term vision and commitment to sustainable growth.</li><li>Fully remote position offering the flexibility to work from anywhere in the U.S.</li><li>Collaborative, close-knit team environment with meaningful exposure to advisors and clients.</li><li>Opportunity to make an immediate impact by supporting a busy and expanding practice.</li><li>Ideal for someone seeking a long-term career in client service, operations, and wealth management.</li><li>Flexible work culture that supports strong work-life balance.</li><li>High-visibility role with ongoing opportunities to learn, contribute, and grow professionally within a respected advisory firm.</li></ul><p><strong>For fastest consideration, reach out to <u>Anisa Henry via email or LinkedIn</u>.</strong></p>
- 2026-11-12T00:00:00Z
- Las Vegas, NV
- remote
- Permanent / Full Time
- 45000 - 52000 USD / Yearly
- <p>We are looking for a Client Service Associate to support investors and account holders with responsive, knowledgeable service. In this role, you will help clients navigate account activity, answer questions about retirement account options and alternative investments, and provide steady guidance throughout the customer journey. The ideal candidate brings a service-minded approach, strong attention to detail, and the ability to communicate clearly while handling sensitive financial information with care.</p><p><br></p><p>Responsibilities:</p><p>• Provide clear guidance to clients on account features, self-directed retirement solutions, trust structures, and digital asset-related topics in an easy-to-understand manner.</p><p>• Assist customers with transactions and account-related steps from initial setup through ongoing servicing and other lifecycle events.</p><p>• Investigate client concerns, resolve routine issues efficiently, and route more complex matters to the appropriate internal specialists.</p><p>• Maintain a strong working knowledge of available products, account structures, and investment options to deliver accurate support.</p><p>• Manage incoming work queues and daily priorities to help ensure timely follow-up and service standards are consistently met.</p><p>• Support routine servicing needs such as account updates, maintenance requests, and basic technical assistance.</p><p>• Document customer conversations and service activities thoroughly and accurately within company systems.</p><p>• Work closely with partners across multiple teams to deliver a consistent and seamless client experience.</p><p>• Stay informed on company policies and applicable industry regulations related to self-directed retirement accounts.</p><p>• Contribute to team development by participating in meetings, coaching sessions, training, and process improvement efforts, including thoughtful use of AI tools and sharing productivity best practices.</p>
- 2026-11-05T00:00:00Z
- San Francisco, CA
- onsite
- Permanent / Full Time
- 100000 - 120000 USD / Yearly
- <p><strong>Jennifer Fukumae</strong> is a direct-hire recruiter specializing in Financial Services, partnering with firms and professionals to connect top talent with the right opportunities. <u>Reach out via LinkedIn or email to start a conversation.</u></p><p> </p><p>Robert Half is partnering with an established and reputable Registered Investment Advisor (RIA) in San Francisco is seeking a Client Associate to join its team. The firm is known for its commitment to delivering high-quality investment management and personalized client service. This is an excellent opportunity to join a collaborative, professional environment where attention to detail, integrity, and a proactive approach are valued.</p><p> </p><p><strong>Position Overview</strong></p><p>The Client Associate will play an important role in supporting the firm's day-to-day client service and operational activities. This individual will work closely with clients, internal team members, and external custodians to help ensure a seamless client experience and efficient account operations.</p><p>The ideal candidate has at least three years of experience in client service or investment operations, preferably within an RIA or investment management firm. They are highly organized, technology-savvy, dependable, and comfortable handling confidential client and financial information. An understanding of cybersecurity risks and best practices is a strong plus.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day client service and operational support, responding to client requests and helping ensure a high level of service.</li><li>Support mutual fund-related servicing and operational activities, ensuring transactions and account-related requests are handled accurately and efficiently.</li><li>Coordinate with custodians and other external service providers to resolve account issues, process requests, and maintain accurate client records.</li><li>Assist with the preparation of client meeting materials, presentations, and supporting documentation.</li><li>Support account maintenance, documentation, and other administrative processes related to client relationships.</li><li>Identify opportunities to improve internal workflows, procedures, and operational efficiencies.</li><li>Handle sensitive client and financial information with the highest level of professionalism, discretion, and confidentiality.</li><li>Maintain awareness of technology and cybersecurity best practices to help protect client information and firm data.</li></ul><p><br></p>
- 2026-10-29T00:00:00Z
- Lockhaven, PA
- onsite
- Temporary / Contract
- 36 - 43 USD / Hourly
- <p><strong>Robert Half is seeking an experienced HR Manager</strong> to lead and support all aspects of human resources operations. This position will partner closely with leadership to drive talent initiatives, employee engagement, compliance, performance management, and organizational growth while fostering a positive workplace culture</p><p><br></p><p><strong>Key Responsibilites:</strong></p><ul><li>Oversee day-to-day human resources operations and provide guidance to employees and management.</li><li>Lead recruitment, onboarding, employee development, and retention initiatives.</li><li>Manage employee relations matters, including performance coaching, conflict resolution, and policy interpretation.</li><li>Administer compensation, benefits, and performance management programs.</li><li>Ensure compliance with federal, state, and local employment laws and company policies.</li><li>Develop and implement HR policies, procedures, and best practices.</li><li>Partner with leadership on workforce planning, succession planning, and organizational development.</li><li>Analyze HR metrics and trends to support business decisions and improve employee engagement.</li></ul>
- 2026-11-02T00:00:00Z
- Monroe, NC
- onsite
- Temporary to Hire
- 37.2115 - 43.087 USD / Hourly
- We are looking for an experienced Senior Customer Success Manager to lead customer-facing service operations for a wholesale distribution organization in Monroe, North Carolina. This contract opportunity with permanent potential is ideal for a leader who can strengthen service delivery, guide high-performing teams, and elevate the overall customer experience across technical support and account interactions. The role blends people leadership, process optimization, and cross-functional partnership to ensure customers receive responsive, consistent, and solutions-oriented support.<br><br>Responsibilities:<br>• Lead and coach customer success and technical service teams, creating clear goals, accountability measures, and development opportunities that support strong performance.<br>• Oversee the full customer support experience, including onboarding, technical guidance, order-related assistance, delivery coordination, invoicing questions, credit adjustments, and issue resolution.<br>• Champion a service culture centered on responsiveness, quality, and continuous improvement across every customer touchpoint.<br>• Act as a senior point of contact for high-priority accounts and complex escalations, ensuring concerns are addressed effectively and professionally.<br>• Establish and refine service standards, communication practices, and customer experience expectations to promote consistency across teams.<br>• Review operational and service metrics to identify trends, measure effectiveness, and implement targeted improvements based on customer feedback.<br>• Maintain and enhance customer-facing procedures, standard operating documentation, training resources, and best practice guidelines.<br>• Partner with internal stakeholders to improve workflows, strengthen system adoption, and support automation and digital tools that improve customer outcomes.<br>• Contribute to talent planning efforts by supporting employee growth, leadership development, and long-term team continuity.
- 2026-11-11T00:00:00Z
- Mableton, GA
- onsite
- Temporary / Contract
- 17 - 19 USD / Hourly
- <ul><li>Answer incoming calls, emails, and in-person inquiries from residents, visitors, and community stakeholders</li><li>Provide information regarding city services, permits, billing, utilities, public works, parks and recreation, and other municipal programs</li><li>Resolve routine service issues and escalate complex concerns to the appropriate department</li><li>Process service requests, applications, payments, and general administrative documents</li><li>Maintain accurate records of customer interactions, requests, and resolutions in city systems</li><li>Assist with front desk reception duties and direct visitors to appropriate offices or departments</li><li>Support outreach efforts by explaining policies, procedures, and service updates clearly and professionally</li><li>Collaborate with internal departments to ensure timely follow-up and issue resolution</li><li>Uphold confidentiality and maintain professionalism when handling sensitive public information</li><li>Perform other clerical and customer support duties as assigned</li></ul><p><br></p>
- 2026-10-26T00:00:00Z
- Manchester, CT
- onsite
- Permanent / Full Time
- 70000 - 90000 USD / Yearly
- <p><strong><u>Medical Billing Manager (Full time, Permanent)</u></strong></p><p><strong>Location:</strong> Greater Manchester, CT Area (ONSITE!!)</p><p><strong>Compensation:</strong> $70,000–$90,000, depending on experience</p><p><strong>Benefits:</strong> Comprehensive benefits package, generous PTO, and excellent retirement plan</p><p><br></p><p>The Medical Billing Manager is responsible for overseeing all medical billing and coding operations to ensure accurate claims submission, timely reimbursement, regulatory compliance, and efficient revenue cycle management. This role supervises billing and coding staff, monitors accounts receivable, resolves complex billing issues, and implements processes to improve accuracy, productivity, and financial performance.</p><p><br></p><ul><li>Oversee all medical billing and coding operations to ensure accurate, timely claim submission, proper reimbursement, and compliance with applicable regulations and payer requirements.</li><li>Manage the revenue cycle, including claims processing, payment posting, accounts receivable, denial management, appeals, and collections.</li><li>Supervise, train, and evaluate billing and coding staff to ensure productivity, accuracy, and adherence to departmental policies and procedures.</li><li>Monitor billing performance, A/R aging, denial rates, and collection trends; implement process improvements to maximize reimbursement and reduce outstanding balances.</li><li>Ensure accurate coding, appropriate supporting documentation, and compliance with HIPAA, coding standards, and insurance billing guidelines.</li><li>Conduct routine audits, identify billing discrepancies, and implement corrective actions to improve quality and minimize revenue loss.</li><li>Oversee billing systems and workflows, prepare performance reports, and collaborate with clinical, administrative, and finance teams to resolve billing issues and improve operational efficiency.</li></ul><p>Qualifications</p><ul><li>Minimum of 3 years of progressive Medical Billing leadership experience</li><li>Experience within a multi-specialty healthcare environment preferred</li><li>Hands-on experience with EPIC - a plus.</li><li>Must be well versed with payers</li><li>Excellent analytical, communication, and leadership skills</li><li>Ability to thrive in a fast-paced, collaborative healthcare environment</li></ul><p><br></p><p><strong>PLEASE APPLY TO DANIELE.ZAVARELLA@ROBERTHALF(COM)!</strong></p>
- 2026-10-27T00:00:00Z
- El Segundo, CA
- onsite
- Temporary / Contract
- 140000 - 170000 USD / Yearly
- <p>Position Overview</p><p>We are seeking a passionate, technically savvy <strong>Director of Customer Experience</strong> to lead and optimize the end-to-end customer journey for a growing direct-to-consumer (DTC) beauty brand. This is a highly visible, hands-on leadership opportunity for someone who thrives at the intersection of customer experience, technology, AI automation, and operational excellence.</p><p>The ideal candidate brings strong project management capabilities, experience within the Shopify ecosystem, and a proven ability to implement CRM solutions, optimize AI-powered customer support, and manage internal or outsourced customer service teams.</p><p>We are looking for a proactive leader who can take ownership of the customer experience function, establish scalable processes, and advocate for the customer across the organization.</p><p>Key Responsibilities</p><p><strong>Customer Experience Strategy & Leadership</strong></p><ul><li>Own and execute the customer experience strategy across the entire customer journey.</li><li>Serve as the primary advocate for customer experience, partnering with executive leadership, marketing, operations, and e-commerce teams.</li><li>Identify opportunities to improve customer satisfaction, retention, loyalty, and lifetime value.</li><li>Establish KPIs and performance metrics to measure customer experience effectiveness.</li></ul><p><strong>CRM, Technology & AI Optimization</strong></p><ul><li>Lead the implementation, integration, and ongoing optimization of CRM and customer experience platforms.</li><li>Manage technology solutions within the Shopify ecosystem, including customer service, loyalty, reviews, and subscription platforms.</li><li>Oversee AI-powered customer support agents, chatbot solutions, and automation initiatives.</li><li>Establish AI governance practices, quality standards, and processes to ensure accurate, effective customer interactions.</li><li>Evaluate emerging technologies and recommend solutions to improve efficiency and customer satisfaction.</li></ul><p><strong>Project Management & Process Improvement</strong></p><ul><li>Lead cross-functional projects from planning and implementation through execution and optimization.</li><li>Develop standard operating procedures (SOPs), process documentation, and scalable workflows.</li><li>Identify operational inefficiencies and implement solutions that improve service quality and productivity.</li><li>Take ownership of initiatives, ensuring accountability, timely execution, and measurable results.</li></ul><p><strong>Customer Service Operations</strong></p><ul><li>Oversee internal customer support teams and/or outsourced customer service agencies.</li><li>Establish performance expectations, service standards, and quality assurance processes.</li><li>Monitor customer service metrics, including CSAT, response times, resolution rates, and customer sentiment.</li><li>Leverage customer feedback, reviews, and support data to identify trends and recommend improvements.</li></ul><p><br></p>
- 2026-10-30T00:00:00Z
- Blue Bell, PA
- onsite
- Temporary / Contract
- 18 - 20 USD / Hourly
- <p>We are looking for a Patient Service Rep to support patient registration and front-end service activities for a healthcare team in Blue Bell, PA. This Contract position focuses on delivering courteous patient support, coordinating appointment-related activities, and maintaining accurate records in a HIPAA-regulated setting. The ideal candidate is organized, responsive, and comfortable handling scheduling, documentation, and communication tasks in an onsite clinical environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist patients with registration activities, ensuring demographic, insurance, and referral information is entered accurately and completely.</p><p>• Coordinate patient appointments by managing calendars, confirming visit details, and adjusting schedules as needed to support clinic operations.</p><p>• Respond to incoming calls, voicemail, and email inquiries with professionalism, routing messages promptly and providing clear follow-up information.</p><p>• Maintain medical records and related documentation with strong attention to detail while following privacy and compliance standards.</p><p>• Review required forms, submissions, and supporting materials to help keep patient files current and ready for care delivery.</p><p>• Support clinical trial-related administrative tasks when applicable, including scheduling and document handling in accordance with established procedures.</p><p>• Assist with coordination of required candidate screening and other visit preparation activities to help patients move smoothly through the care process.</p><p>• Participate in training activities and apply updated procedures, modules, and workflow guidance to daily registration and service tasks.</p>
- 2026-11-11T00:00:00Z
- Richmond, VA
- onsite
- Temporary to Hire
- 26 - 30 USD / Hourly
- We are looking for an experienced Recruiting Manager to oversee talent acquisition and compensation-related activities for a contract opportunity with potential for a permanent role based in Richmond, Virginia. This role will guide hiring efforts across a range of positions while partnering closely with leadership to attract talent with relevant experience and support thoughtful pay decisions. The ideal candidate brings a strong background in full-cycle recruiting, market-based compensation practices, and policy-driven HR support in a fast-paced corporate environment.<br><br>Responsibilities:<br>• Direct end-to-end hiring activities for multiple job types, managing each stage from talent outreach through accepted offers.<br>• Create and refine position summaries for open roles, then coordinate advertising across appropriate recruiting channels to improve candidate reach.<br>• Assess applicants through resume review, screening conversations, and evaluation processes to identify strong alignment with business needs.<br>• Develop offer packages informed by market data and internal compensation guidelines to support fair and competitive hiring outcomes.<br>• Perform salary analysis, benchmarking, and role comparisons to help determine appropriate compensation levels.<br>• Support the administration of pay frameworks and contribute to recurring compensation planning activities throughout the year.<br>• Work with hiring leaders to advise on candidate selection decisions and compensation recommendations.<br>• Identify and implement improvements that increase efficiency across recruiting and compensation workflows.<br>• Monitor hiring and pay practices to help maintain compliance with employment standards and pay equity requirements.
- 2026-11-10T00:00:00Z
- Cerritos, CA
- onsite
- Temporary to Hire
- 19 - 22 USD / Hourly
- We are looking for a Customer Service Representative to join a team in California on a contract basis with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping information accurate across multiple systems. The role combines phone support, written correspondence, and administrative coordination to ensure a smooth customer experience.<br><br>Responsibilities:<br>• Handle incoming customer calls with professionalism, provide timely assistance, and resolve routine questions or service concerns.<br>• Place outbound calls as needed to follow up on requests, confirm details, or support ongoing customer interactions.<br>• Respond to email inquiries clearly and courteously while maintaining accurate records of each communication.<br>• Enter orders and update customer information in internal systems with close attention to accuracy and completeness.<br>• Schedule appointments and coordinate timing details to support customer needs and internal workflow.<br>• Welcome and assist visitors in the showroom, offering product or service guidance and directing requests appropriately.<br>• Perform data entry tasks and maintain organized documentation to support daily customer service operations.<br>• Use Microsoft Excel and Microsoft Word to prepare, track, and manage customer-related information and routine reports.
- 2026-10-21T00:00:00Z
- San Francisco, CA
- onsite
- Temporary / Contract
- 24 - 24 USD / Hourly
- We are looking for a Customer Service Representative to support customers in San Francisco, California in a Contract position. In this role, you will create a positive service experience by listening carefully, providing accurate guidance, and helping each customer move through the application or order process efficiently. The ideal candidate is dependable during scheduled hours, confident handling high call volumes, and open to feedback that strengthens performance and service quality.<br><br>Responsibilities:<br>• Respond to inbound customer calls with professionalism, clarity, and a solutions-focused approach.<br>• Place outbound calls as needed to gather missing details, provide updates, and help move customer requests toward completion.<br>• Guide customers through forms, applications, or order-related questions so submissions are accurate and complete the first time.<br>• Enter and update customer information carefully in internal systems while maintaining strong attention to detail.<br>• Monitor open or pending requests and follow up promptly to reduce delays and keep cases progressing.<br>• Remain available and consistently on queue during scheduled working hours, including the core 9:00 a.m. to 3:00 p.m. coverage period.<br>• Apply coaching and performance feedback quickly to improve call handling, accuracy, and overall customer experience.
- 2026-11-12T00:00:00Z
- Encino, CA
- onsite
- Temporary / Contract
- 22 - 24 USD / Hourly
- <p>We are looking for a Technical Customer Service Representative to support daily client interactions in Encino, California. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and delivers dependable service across phone and email channels. The person in this role will handle customer inquiries, complete accurate record updates, and help ensure a smooth experience from initial contact through resolution.</p><p><br></p><p>Responsibilities:</p><p>• Outbound calling to set up customer's new VoIP phones.</p><p>• Respond to a high volume of incoming calls and provide timely, attentive assistance to customers.</p><p>• Guide callers through questions, concerns, and service needs while maintaining a courteous and solution-focused approach.</p><p>• Enter customer details, service information, and updates into company records with a strong level of accuracy.</p><p>• Manage email communication by sending follow-ups, answering inquiries, and documenting important interactions.</p><p>• Place outbound calls as needed to confirm information, provide updates, or support customer requests.</p><p>• Process order-related information and ensure entries are completed correctly within internal systems.</p><p>• Coordinate and schedule appointments based on customer needs and team availability.</p><p>• Use VoIP phone tools and standard office software to track activity, maintain documentation, and support daily service operations.</p>
- 2026-11-13T00:00:00Z
- Indianapolis, IN
- remote
- Temporary to Hire
- 18 - 19 USD / Hourly
- <p>We are looking for a <strong>2nd shift (2pm-11pm) Bilingual Spanish Customer Service Representative</strong> to join a payments-focused corporate team in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who enjoys assisting customers, resolving service concerns, and communicating product information with accuracy and professionalism. In this role, you will support inbound customer interactions, document issues thoroughly, and help drive a positive service experience while meeting established performance standards. </p><p><br></p><p>Responsibilities:</p><p>• Assist customers by documenting service concerns and creating detailed support tickets for follow-up and resolution.</p><p>• Provide clear guidance on available products, service features, pricing, and applicable fees so customers can make informed decisions.</p><p>• Use customer service platforms and internal tools efficiently to review accounts, update records, and complete service requests during interactions.</p><p>• Address routine customer questions by following established procedures and escalating issues when additional guidance is needed.</p><p>• Meet department expectations for service quality, accuracy, productivity, and call center performance measures.</p><p>• Encourage customers to use digital and self-service resources that improve convenience and reduce the need for repeat contact.</p><p>• Share information about current promotions, new offerings, and upgraded solutions that may benefit the customer.</p><p>• Prepare rate quotes and explain prepay options to help customers evaluate available payment choices.</p><p>• Perform additional service and administrative tasks as assigned to support team operations.</p>
- 2026-11-10T00:00:00Z
- Boca Raton, FL
- onsite
- Temporary / Contract
- 18 - 20 USD / Hourly
- <p>Join a growing team where your attention to detail and organizational skills make a direct impact. We're seeking a reliable and customer-focused <strong>DMV Services Clerk</strong> to support vehicle title and registration processes in a fast-paced, collaborative environment. This is an excellent opportunity for someone who enjoys administrative work, problem-solving, and keeping critical transactions moving efficiently.</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Serve as a key liaison with DMV offices to obtain updates, verify requirements, and ensure timely processing of title and registration transactions.</li><li>Review, prepare, scan, and maintain accurate documentation related to vehicle titles, registrations, and supporting records.</li><li>Document account activity, enter detailed notes, and maintain accurate status updates within internal systems.</li><li>Track outstanding items and proactively follow up to resolve pending title and registration issues.</li><li>Research fees, corrections, and documentation requirements to ensure compliance and accuracy.</li><li>Coordinate with internal teams and external parties to obtain missing information and successfully close accounts.</li><li>Support onboarding and training efforts by helping new team members learn departmental procedures and best practices.</li></ul><p><br></p>
- 2026-11-04T00:00:00Z