<p>We are looking for a personable and organized Medical Scheduler to support a busy healthcare practice in California. This role is ideal for someone who enjoys guiding patients through appointment coordination, treatment discussions, and financial planning in a clear and supportive way. The right candidate will build trust with patients, help them understand next steps, and contribute to a positive office experience while keeping daily scheduling and follow-up activities on track.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient appointments and maintain an accurate schedule to support smooth daily clinic operations.</p><p>• Speak with patients about recommended services, explain next steps, and help them understand available financial arrangements.</p><p>• Reach out to individuals who have delayed treatment decisions and provide timely follow-up to encourage continued care.</p><p>• Review patient information and verify insurance details, including benefit limits, exclusions, and coverage considerations.</p><p>• Update demographic and scheduling records in the system to ensure patient files remain complete and current.</p><p>• Handle incoming and outbound patient calls with professionalism, answering questions and assisting with appointment needs.</p><p>• Work closely with office staff to improve patient satisfaction, support care goals, and contribute to overall team performance.</p><p>• Assist with additional administrative and patient service tasks as needed to meet office needs.</p>
We are looking for a Medical Scheduler to support patient access and appointment coordination for a healthcare organization in Shelby Township, Michigan. This Contract to permanent position is ideal for someone who can balance patient service, scheduling accuracy, and insurance-related administrative tasks in a fast-paced medical setting. The person in this role will help ensure patients receive timely guidance, complete registration information, and clear communication regarding upcoming visits and coverage requirements.<br><br>Responsibilities:<br>• Gather and confirm patient demographic, financial, and insurance details to support registration, billing, and payer compliance requirements.<br>• Coordinate new, changed, and canceled appointments within the scheduling system while maintaining accuracy and efficiency.<br>• Review pre-registration information, document required details, and ensure records are complete for upcoming visits.<br>• Conduct insurance eligibility checks in real time and explain authorization, referral, and pre-certification needs to patients when applicable.<br>• Contact patients to confirm appointments and share visit instructions, including any preparation steps required before service.<br>• Manage incoming and outgoing calls with a courteous, service-focused approach that promotes patient satisfaction and access to care.<br>• Maintain courteous, effective interactions with patients, staff, and external contacts in alignment with departmental service expectations.<br>• Support additional administrative or scheduling-related duties as needed to meet operational demands.
<p>We are looking for a detail-oriented Medical Scheduler to support patient access and appointment coordination for a busy oncology practice in San Luis Obispo, California. This contract position is ideal for someone who is comfortable managing a high volume of scheduling activity, communicating with patients and clinical teams, and helping ensure records are in place for timely care. The role requires strong organizational skills, professionalism, and the ability to work onsite Monday through Friday in a fast-paced healthcare environment.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate appointments for new and existing patients, ensuring schedules are accurate and aligned with clinic availability.</p><p>• Respond to incoming calls promptly and follow up on messages to provide clear, timely assistance to patients and internal teams.</p><p>• Manage new patient referral intake and help guide cases through the scheduling process.</p><p>• Partner with departments across the organization to obtain medical documentation and support continuity of care.</p><p>• Maintain appointment and patient information within electronic health record and scheduling platforms with a high degree of accuracy.</p><p>• Work closely with oncology, hematology, and infusion teams to support efficient patient flow and treatment planning.</p><p>• Use office and clinical software tools to track communications, update records, and complete daily scheduling tasks.</p><p>• Provide courteous service to patients while helping resolve routine scheduling questions and access-related concerns.</p>
<p>Our client, a community-focused healthcare organization, is seeking a <strong>Medical Scheduler</strong> to support daily front office operations in a fast-paced clinical environment. This position is responsible for coordinating patient appointments, managing check-in and check-out, verifying insurance information, collecting payments, and ensuring accurate patient data entry. The ideal candidate will bring strong administrative experience, excellent customer service skills, and the ability to thrive in a high-volume setting serving a diverse patient population.</p><p><br></p><p>This role is especially important within a Federally Qualified Health Center environment, where patients may require assistance with insurance verification, eligibility documentation, and access to affordable care services. The Medical Scheduler will help create an efficient, welcoming, and patient-centered experience while supporting providers and clinical staff.</p><p><br></p><p><strong>Hours: </strong></p><p>• Monday: 9a – 3pm</p><p>• Tuesday: 8am – 5pm</p><p>• Wednesday: 10am – 8pm</p><p>• Thurs: 8am – 5pm</p><p>• Fri: 8am – 2pm</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Schedule and confirm patient appointments</li><li>Manage patient check-in and check-out processes</li><li>Collect patient payments and prepare payment batches for posting</li><li>Verify insurance eligibility and enter insurance information accurately into the system</li><li>Gather and update patient demographic and registration details</li><li>Answer incoming calls, direct calls appropriately, and document messages</li><li>Monitor voicemail and respond or escalate as needed</li><li>Maintain accurate phone notes within patient records</li><li>Scan and upload documentation into electronic charts</li><li>Complete prior authorizations for insurance as required</li><li>Receive lab cases and coordinate pickups with lab vendors</li><li>Support medical records and other administrative functions as assigned</li><li>Provide front office coverage for absent team members when needed</li><li>Participate in staff meetings and team communications</li><li>Maintain an organized, professional, and confidential work environment</li><li>Deliver excellent service to patients, visitors, and coworkers</li><li>Perform additional duties as assigned</li></ul>
We are looking for a detail-oriented Inpatient Scheduler to support patient registration and surgical scheduling activities for a Contract position based in Palo Alto, California. In this role, you will coordinate appointments, manage case intake, and serve as a key point of contact for patients, clinical staff, and providers in a fast-paced healthcare setting. The ideal candidate is organized, responsive, and comfortable balancing frequent phone communication, medical record handling, and scheduling accuracy while maintaining a high standard of service.<br><br>Responsibilities:<br>• Coordinate pre-operative visits, imaging appointments, and follow-up care for both new and returning patients.<br>• Manage case intake and procedural scheduling while maintaining accurate calendars and resolving appointment conflicts as needed.<br>• Partner closely with nurse practitioners, providers, and clinic staff to support daily scheduling operations and patient access.<br>• Handle a high volume of incoming calls, answer patient questions, and provide clear updates regarding appointments and next steps.<br>• Scan, upload, and route medical documentation, including radiology images and outside records, through designated systems and fax platforms.<br>• Generate and review operational reports for multiple locations to support scheduling oversight and workflow management.<br>• Assist leadership with schedule maintenance by opening, adjusting, and blocking appointment templates when necessary.<br>• Maintain ongoing communication with patients after procedures to support follow-up scheduling and continuity of care.<br>• Participate in staff meetings and complete cross-training across related functions to provide team coverage and workflow flexibility.
We are looking for a detail-oriented Medical Secretary to support a busy healthcare office. This Long-term Contract position requires a dependable individual who can keep daily administrative functions organized, coordinate patient-related activities, and help maintain an efficient office environment. The role is fully onsite and offers the opportunity to contribute to patient service, staff support, and smooth front- and back-office operations.<br><br>Responsibilities:<br>• Coordinate daily administrative activities to keep the medical office running efficiently and ensure timely support for staff and patients.<br>• Organize appointments, referrals, follow-up visits, diagnostic testing, and procedures while maintaining accurate scheduling records.<br>• Assist with patient account support by handling billing-related administrative tasks, reviewing charges, and helping reconcile payments.<br>• Maintain medical records and office documentation with a strong focus on accuracy, confidentiality, and compliance with healthcare standards.<br>• Support onboarding and day-to-day guidance for new team members, including assisting with process documentation and workflow training.<br>• Monitor staff schedules, time records, absences, and coverage needs to help maintain consistent office operations.<br>• Respond to patient questions and concerns in a courteous manner, partnering with internal teams to help resolve service issues promptly.<br>• Track supply levels, report equipment concerns, and prepare routine reports, departmental files, and office performance data.<br>• Serve as a resource for office systems and electronic medical record tools by assisting staff with basic troubleshooting and user support.
<p>We are looking for a detail-oriented Medical Coder to support billing operations for a Long-term Contract position based in Cedar Rapids, Iowa. This role is responsible for accurately translating patient medical records into standardized codes used for billing, reporting, and compliance. The ideal candidate has a strong understanding of medical terminology, coding systems, and regulatory guidelines, with a commitment to accuracy and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review medical records, physician notes, and documentation to assign accurate codes for diagnoses and procedures</li><li>Apply ICD-10-CM, CPT, and HCPCS coding standards in accordance with payer and regulatory requirements</li><li>Ensure coding accuracy to support timely billing and reimbursement</li><li>Identify and resolve coding discrepancies or incomplete documentation</li><li>Collaborate with providers, billing teams, and compliance staff to clarify documentation</li><li>Maintain up-to-date knowledge of coding guidelines, payer policies, and healthcare regulations</li><li>Assist with audits and ensure adherence to HIPAA and compliance standards</li></ul><p><br></p>
We are looking for a Medical Coder to join a healthcare organization in Sacramento, California in a Contract to permanent capacity. In this role, you will translate clinical documentation into accurate diagnostic and procedural codes that support compliant billing and reimbursement. This opportunity is ideal for someone who can balance productivity with precision while working closely with providers and revenue cycle partners.<br><br>Responsibilities:<br>• Examine clinical records and determine the correct diagnosis and procedure codes for charge capture within required turnaround times.<br>• Apply ICD-10, CPT, and evaluation and management coding standards to physician and provider documentation with a strong focus on accuracy and compliance.<br>• Sequence diagnoses and procedures appropriately to support ethical billing practices and proper reimbursement outcomes.<br>• Investigate complex, uncommon, or unclear cases to identify the most accurate coding approach using current industry guidance and reference tools.<br>• Recognize services that require billing modifiers, including special reporting situations, and ensure they are reflected correctly on coded encounters.<br>• Communicate with physicians and other providers to resolve incomplete, conflicting, or ambiguous documentation before finalizing codes.<br>• Monitor accounts with missing documentation and follow through to help move encounters toward accurate coding and billing completion.<br>• Support claims follow-up activities by addressing coding edits, denials, audit requests, and other reimbursement-related inquiries.<br>• Contribute to compliance reviews, internal audits, and ongoing education efforts while staying current on regulatory and payer guideline updates.
<p>We are looking for a motivated professional to handle medical billing tasks within our organization. The successful candidate will help ensure billing processes run smoothly and efficiently. This role requires attention to detail, strong organizational skills, and the ability to work in a fast-paced environment. </p><p> </p><p>Responsibilities: </p><ul><li>Process billing and claims submissions with accuracy. </li><li>Ensure proper follow-up on outstanding payments or claims. </li><li>Help resolve issues related to billing discrepancies. </li><li>Maintain organized records and documents. </li><li>Collaborate with teams to ensure compliance with procedures and guidelines. </li></ul><p><br></p>
<p>A growing healthcare organization is seeking a detail-oriented Medical Biller to join their team. This role is ideal for someone who enjoys working behind the scenes to ensure accurate billing, timely reimbursements, and smooth revenue cycle operations.</p><p><br></p><p>Why Consider This Opportunity:</p><ul><li>Stable, in-demand role within the healthcare industry</li><li>Collaborative team environment</li><li>Opportunity to grow within billing or broader revenue cycle roles</li><li>Competitive compensation and benefits offered</li></ul><p>Key Responsibilities:</p><ul><li>Prepare and submit accurate medical claims to insurance companies (commercial, Medicare, Medicaid)</li><li>Review patient accounts for completeness and proper documentation</li><li>Follow up on outstanding claims, denials, and rejections to ensure timely payment</li><li>Post payments, adjustments, and reconcile accounts</li><li>Investigate and resolve billing discrepancies and errors</li><li>Communicate with insurance carriers regarding claim status and appeals</li><li>Work with internal teams to obtain missing or updated information</li><li>Maintain accurate billing records and ensure compliance with regulations</li><li>Support general administrative and revenue cycle functions as needed</li></ul><p><br></p>
<p>We are seeking a detail-oriented <strong>Medical Billing Specialist</strong> to join our healthcare team. This role is responsible for accurate billing, claims submission, payment posting, and follow-up to ensure timely reimbursement from insurance carriers and patients. The ideal candidate has a strong understanding of medical billing processes, payer rules, and HIPAA compliance.</p><p>Key Responsibilities</p><ul><li>Prepare, review, and submit medical claims to commercial insurance, Medicare, and Medicaid</li><li>Verify patient insurance eligibility and benefits</li><li>Post payments, adjustments, and denials accurately</li><li>Follow up on unpaid or denied claims and resolve billing discrepancies</li><li>Review Explanation of Benefits (EOBs) for accuracy</li><li>Communicate with insurance companies, patients, and internal teams regarding billing questions</li><li>Maintain patient confidentiality and comply with HIPAA regulations</li><li>Ensure billing practices align with payer guidelines and company policies</li></ul><p><br></p>
We are looking for a compassionate and highly organized Medical Receptionist to support daily front office operations. This contract-to-permanent opportunity is ideal for someone who enjoys creating a welcoming experience for patients while keeping scheduling, records, and communication running smoothly. The person in this role will serve as a key point of contact for patients, providers, and staff, helping the practice maintain efficient workflows and excellent service.<br><br>Responsibilities:<br>• Welcome patients, visitors, and team members with a courteous and detail-oriented approach while managing front desk interactions.<br>• Coordinate appointments across multiple providers and service lines to keep schedules accurate and efficient.<br>• Enter, update, and maintain patient information with a strong focus on accuracy and record organization.<br>• Provide support for virtual visits and assist patients with telehealth-related communication when needed.<br>• Safeguard confidential patient and organizational information by following healthcare privacy and compliance standards.<br>• Track office supply levels, help manage equipment booking needs, and maintain an orderly front office environment.<br>• Recognize urgent concerns or service issues and direct them promptly to appropriate clinical or leadership personnel.<br>• Work closely with providers and administrative colleagues to promote smooth day-to-day operations and a positive patient experience.
<p>Our client in <strong>Cromwell, Connecticut</strong> is seeking a professional and personable <strong>Medical Receptionist</strong> for a contract opportunity. This role is ideal for someone who thrives in a front-facing position, enjoys helping patients, and can effectively manage multiple responsibilities in a busy office setting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer and manage incoming phone calls</li><li>Schedule patient appointments</li><li>Perform insurance verification</li><li>Serve as the front-facing point of contact for patients and visitors</li><li>Provide administrative support to help maintain smooth daily office operations</li></ul><p><br></p><p><br></p>
<p>We are looking for a dependable Medical Receptionist to support daily front office operations. This long-term Medical Receptionist contract position is ideal for someone who can create a welcoming experience for patients while managing scheduling, insurance-related tasks, and administrative coordination with accuracy. The person in this role will serve as a key point of contact for patients, providers, and clinical support teams, helping the office run efficiently each day.</p><p><br></p><p>What you get to do every single day:</p><p>• Welcome patients courteously, guide them through arrival procedures, and ensure registration details are completed accurately.</p><p>• Arrange and update appointments for office visits, imaging services, and surgical procedures while coordinating changes across provider calendars.</p><p>• Confirm insurance benefits, eligibility status, and authorization requirements before scheduled services to help avoid delays.</p><p>• Receive co-payments and record transactions carefully in accordance with office procedures.</p><p>• Keep patient information organized and up to date within electronic records and front desk documentation systems.</p><p>• Communicate clearly with patients, physicians, radiology staff, and surgery scheduling contacts to support timely care coordination.</p><p>• Handle routine reception and administrative duties that contribute to smooth day-to-day operations in the medical office.</p><p>• Protect patient privacy and maintain a detail-oriented standard when managing records, conversations, and front desk interactions.</p>
<p>We are looking for a Medical Receptionist to support daily front-desk operations for a healthcare organization near Hackensack, New Jersey. This Contract to permanent opportunity is ideal for someone who creates a welcoming patient experience while keeping scheduling and registration activities organized and accurate. The person in this role will serve as an important first point of contact for patients and visitors, helping the office run smoothly through attentive communication and dependable administrative support.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients, visitors, and clients with a courteous and attentive approach while guiding them to the appropriate staff member or department.</p><p>• Manage front-desk check-in activities and gather required information to ensure each visit begins efficiently.</p><p>• Help patients complete intake, registration, and insurance-related paperwork with accuracy and attention to detail.</p><p>• Answer incoming phone calls, respond to routine questions, and route calls to the correct team members when further assistance is needed.</p><p>• Schedule appointments and confirm key details such as updated contact information, registration changes, or new patient status.</p><p>• Explain what documents or information patients should bring to their visit so they are prepared at the time of arrival.</p><p>• Maintain organized patient-facing administrative processes that support smooth office flow and timely service.</p><p>• Communicate clearly with clinical and administrative teams to support patient access and front office coordination.</p>
We are looking for a detail-oriented Medical Receptionist to support daily front office operations for a healthcare setting. This contract position is ideal for someone who enjoys creating a welcoming patient experience while managing scheduling, registration, and administrative coordination. The individual in this role will serve as a key point of contact for patients and help keep office workflows organized and efficient.<br><br>Responsibilities:<br>• Welcome patients upon arrival, assist with check-in procedures, and ensure information is entered accurately into office records.<br>• Coordinate appointment scheduling, confirm upcoming visits, and adjust calendars as needed to support clinic operations.<br>• Answer incoming calls, respond to routine questions, and direct messages to the appropriate clinical or administrative staff.<br>• Verify insurance details and collect required documentation before appointments to help streamline patient visits.<br>• Maintain an orderly reception area and support general front desk activities throughout the day.<br>• Process patient intake paperwork, update demographic information, and ensure files remain complete and current.<br>• Communicate clearly with providers, staff, and patients to support smooth daily office flow.
<p>The Medical Front Desk Representative serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. This individual is responsible for front desk operations including patient check‑in/check‑out, appointment scheduling, insurance verification, and administrative support to ensure smooth clinic operations.</p><p>Key Responsibilities</p><ul><li>Greet and check in patients in a professional, friendly, and compassionate manner</li><li>Schedule, reschedule, and confirm patient appointments</li><li>Verify patient demographics, insurance coverage, and benefits accuracy</li><li>Collect copays, deductibles, and outstanding balances at time of service</li><li>Answer incoming phone calls and route messages appropriately</li><li>Maintain accurate and up‑to‑date patient records in the EMR/EHR system</li><li>Scan, upload, and manage patient documentation</li><li>Ensure compliance with HIPAA and patient privacy standards</li><li>Coordinate with clinical staff to support efficient patient flow</li><li>Resolve patient questions related to appointments, paperwork, or billing at a basic level</li><li>Perform general administrative tasks as needed to support the clinic</li></ul><p><br></p>
<p>Are you a caring and compassionate individual who enjoys helping others? Robert Half is looking for dynamic Medical Receptionists with healthcare specific experience to assist our clients in the area. These important care positions frequently become available and we’re looking for vibrant individuals to grow our talent pool. The ideal Medical Receptionist will have experience working in a community health center and have medical insurance knowledge. The Medical Receptionist will enter and review referrals and prior authorization requests, including researching and obtaining additional information as necessary or returning to sender, per standard policies and procedures. The Patient Access Specialist will also review claims for appropriate billing and correct payment, identify and route claims for advanced or clinical review, and assist in providing coordinated care. </p>
<p>A Hospital in the San Fernando Valley are looking for an experienced Hospital Medical Collections Specialist. The Hospital Medical Collections Specialist ideal for someone with a strong background in medical revenue cycle activities and a solid understanding of payer follow-up across government and commercial plans. The Hospital Medical Collections Specialist will help drive timely reimbursement by resolving outstanding accounts, addressing denials, and working through appeals for both inpatient and outpatient hospital claims. The hospital is open to candidates with at least 2 years of experience. </p><p><br></p><p>Responsibilities:</p><p>• Pursue payment on outstanding hospital accounts by conducting thorough follow-up with insurance carriers and other payers to secure accurate and timely reimbursement.</p><p>• Review inpatient and outpatient claims to identify billing issues, payment delays, denials, and underpayments, then take appropriate action to move accounts toward resolution.</p><p>• Manage collection activity across a range of payer types, including Medicare managed care, Medi-Cal managed care, commercial plans, and HMO or PPO coverage.</p><p>• Prepare and submit appeals, reconsiderations, and supporting documentation to challenge denied or incorrectly processed claims.</p><p>• Investigate account discrepancies by analyzing billing records, payer responses, and remittance details to determine the next steps for resolution.</p><p>• Coordinate with internal teams to correct claim information, resolve documentation gaps, and improve the collection of hospital receivables.</p><p>• Maintain detailed account notes and status updates to ensure clear documentation of collection efforts and payer communications.</p>
<p>We are seeking a detail-oriented and customer-focused <strong>Medical Front Office Coordinator</strong> to support daily front office operations and help create a welcoming, efficient environment for patients, providers, and staff. This role is responsible for managing patient intake, maintaining charts and records, coordinating appointments, processing payments, supporting insurance authorization workflows, and assisting with office and clinical readiness.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet patients and maintain an organized, welcoming front office and waiting area</li><li>Answer phones, fax correspondence, prepare reports, and keep office supplies stocked</li><li>Enter new patient information, prepare and maintain patient charts, and ensure confidentiality</li><li>Scan and file therapy, physician, and insurance documents in the electronic health record</li><li>Print charge tickets, collect payments, post transactions, prepare deposits, and balance daily receipts</li><li>Coordinate with therapists, physicians, and staff regarding appointments, cancellations, and patient questions</li><li>Schedule, confirm, and cancel office visits and test appointments as needed</li><li>Ensure patient charts contain all required documentation, including prescriptions, notes, and insurance information</li><li>Maintain clean, stocked exam and treatment rooms; order and restock medical supplies</li><li>Assist with patient intake paperwork, insurance authorizations, and related documentation</li><li>Support therapists with basic patient care tasks on non-physician days</li><li>Room patients and clean exam rooms on physician days</li></ul><p><br></p>
<p>Our client is seeking a compassionate and detail-oriented <strong>Medical Customer Service Specialist</strong> to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am -5pm</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul><p><br></p>
We are looking for a detail-oriented Medical Billing Specialist to support healthcare billing operations in Rochester, New York. This Long-term Contract position focuses on accurate claim processing, payment follow-up, and timely resolution of billing issues within a fast-paced medical environment. The ideal candidate brings strong knowledge of medical billing workflows and can work effectively with coding, claims, and collections processes.<br><br>Responsibilities:<br>• Prepare and submit medical claims accurately to insurance payers and other responsible parties.<br>• Review billing documentation for completeness and coordinate corrections when claim information is missing or inconsistent.<br>• Monitor outstanding accounts and follow up on unpaid, denied, or underpaid claims to support timely reimbursement.<br>• Apply medical billing and coding knowledge to help ensure charges are aligned with payer and documentation requirements.<br>• Investigate claim discrepancies and work with internal teams to resolve billing issues efficiently.<br>• Maintain account records, payment updates, and collection activity with a high degree of accuracy.<br>• Use ePACES and related billing tools to verify claim details, review eligibility information, and support claim status follow-up.
<p>We are seeking a dedicated and detail-oriented Coordination of Benefits Specialist to support patients in resolving complex insurance billing and claim denial issues. This role is ideal for someone who thrives in high-volume, fast-paced environments and is passionate about advocating for patients while navigating insurance processes.</p><p>The primary focus is resolving Coordination of Benefits (COB) claim denials by serving as the liaison between patients and insurance carriers. A significant portion of the role involves direct communication through inbound/outbound calls, including three-way calls with patients and insurance representatives.</p><p>Key Responsibilities</p><ul><li>Oversee and support the Coordination of Benefits Denial workflow within the team</li><li>Serve as the primary liaison between patients and insurance companies</li><li>Conduct high-volume outreach via phone calls, letters, and text messaging</li><li>Facilitate three-way calls between patients and insurance representatives to resolve claim issues</li><li>Investigate accounts thoroughly to ensure accurate and optimal claim resolution</li><li>Drive insurance payment resolution through effective follow-up and advocacy</li><li>Maintain detailed documentation of account activity and outcomes</li><li>Manage an assigned workload of approximately 3,000 accounts across multiple payers</li><li>Collaborate with team members to ensure consistency and accuracy in resolution strategies</li></ul>
We are looking for a Medical Billing Specialist to join a healthcare team in Merrillville, Indiana. This contract-to-permanent opportunity is ideal for someone who can manage billing activities accurately, follow claims through the reimbursement cycle, and support steady cash flow in a fast-paced environment. The role requires strong attention to detail, working knowledge of medical billing and coding practices, and the ability to resolve account issues efficiently.<br><br>Responsibilities:<br>• Prepare and submit medical claims accurately and on schedule to support timely reimbursement.<br>• Review billing documentation and coding details to identify errors, missing information, or claim discrepancies before submission.<br>• Monitor unpaid or denied claims, investigate the cause, and take corrective action to improve collection outcomes.<br>• Communicate with payers, patients, and internal staff to resolve billing questions and outstanding account balances.<br>• Maintain detailed records of claim activity, payment updates, and follow-up efforts within the billing system.<br>• Apply medical billing and coding knowledge to ensure charges align with supporting documentation and payer requirements.<br>• Assist with accounts receivable follow-up to reduce aging balances and keep reimbursement activity moving forward.<br>• Support billing operations using Athena software and contribute to process updates within the department as needed.
<p><strong>We’re hiring: Coordination of Benefits Specialist (Remote, Alabama)</strong></p><p>Our clients' team is seeking a dedicated, detail-oriented professional who is passionate about helping patients resolve complex insurance billing issues. In this role, you’ll serve as the bridge between patients and insurance providers—driving resolution on denied claims and ensuring patients are supported every step of the way.</p><p><br></p><p><strong>About the Role</strong></p><p>As a Coordination of Benefits Specialist, you will focus on resolving claim denials by working directly with both patients and insurance companies. This role is highly communication-driven, including three-way calls, and requires strong problem-solving to navigate complex, non-linear situations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary liaison between patients and insurance companies</li><li>Investigate and resolve coordination of benefits claim denials</li><li>Conduct high-volume outreach (inbound/outbound calls, texts, letters)</li><li>Participate in and lead three-way calls with patients and payers</li><li>Review accounts in depth to secure insurance reimbursement</li><li>Manage a high-volume workload across multiple payers</li></ul>