<p>We are seeking a dedicated and organized Medical Scheduler to join our team in a dynamic healthcare setting. This role plays a critical part in ensuring smooth operations by efficiently coordinating and scheduling appointments and procedures for patients. If you excel in organization, communication, and enjoy assisting others, we’d love to hear from you!</p><p> </p><p>Key Responsibilities</p><ul><li>Coordinate and schedule medical appointments, follow-ups, and procedures to support patient care.</li><li>Communicate effectively with patients, healthcare providers, and team members to confirm or adjust appointment details.</li><li>Update and maintain accurate patient records using scheduling or electronic medical record systems.</li><li>Resolve scheduling conflicts and address patient inquiries with professionalism and a customer-focused mindset.</li></ul><p><br></p>
<p>Looking for a rewarding part-time opportunity in the healthcare field? Robert Half is seeking an experienced and detail-oriented Medical Scheduler to join a dynamic medical team in Mechanicsburg, PA. This is a part-time position requiring 20 hours per week, perfect for someone seeking a flexible work schedule to balance work and personal commitments.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate and schedule patient appointments, procedures, and follow-ups with medical staff.</li><li>Ensure all scheduling requests are accurately documented in the system to maintain an efficient workflow.</li><li>Communicate effectively with patients regarding appointment details and rescheduling needs.</li><li>Verify patient information, insurance coverage, and necessary documentation prior to appointments.</li><li>Serve as the first point of contact for scheduling inquiries and provide exceptional customer service.</li><li>Collaborate with various departments to resolve scheduling conflicts and optimize resources.</li></ul><p><br></p>
<p>A respected <strong>healthcare organization</strong> located in <strong>New Haven, Connecticut</strong>, is seeking a detail-oriented <strong>Medical Scheduler</strong> to join their administrative team. The ideal candidate will play a pivotal role in coordinating patient appointments, managing scheduling systems, and ensuring seamless communication between patients and providers. This is an excellent opportunity for someone with strong organizational skills and a commitment to patient-centered care.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Appointment Scheduling:</strong></li><li>Coordinate and schedule patient appointments using electronic health record (EHR) systems.</li><li>Optimize schedules to ensure patient access while balancing provider availability.</li><li>Respond to appointment inquiries via phone and email, addressing patient needs promptly.</li><li><strong>Communication & Patient Support:</strong></li><li>Serve as the primary point of contact for patients regarding appointment confirmations or changes.</li><li>Provide clear instructions to patients about required documentation or preparations prior to visits.</li><li>Communicate effectively with providers and other departments to manage schedule adjustments.</li><li><strong>Recordkeeping & Data Management:</strong></li><li>Maintain accurate scheduling records in compliance with organizational standards and HIPAA regulations.</li><li>Update appointment details or patient information in the system when necessary.</li><li>Generate daily and weekly scheduling reports for administrative review.</li><li><strong>Problem Solving:</strong></li><li>Identify and resolve scheduling conflicts or errors promptly to avoid disruptions.</li><li>Assist with follow-up calls or rescheduling for any canceled or missed appointments.</li><li><strong>Process Improvement:</strong></li><li>Participate in continuous improvement initiatives to streamline scheduling workflows.</li><li>Proactively suggest changes for greater office efficiency and improved patient experiences.</li></ul>
The Patient Access Coordinator plays a critical role in ensuring a seamless patient experience by handling front-office administrative duties and patient interactions. This position serves as the first point of contact for patients, visitors, and staff, ensuring a detail oriented and welcoming atmosphere at the clinic. The successful candidate will assist with patient registration, scheduling, and financial verification while maintaining strict compliance with HIPAA and other healthcare regulations. <br> Key Responsibilities: Front Desk Management: Greet all individuals (patients, visitors, and staff) who present at the front window and notify the appropriate personnel of any visitor arrivals. Patient Check-In: Complete patient check-ins, collect co-pays, and outstanding balances where applicable. Patient Registration: Verify and update patient information, including personal and financial details. Assign eligibility levels and register new patients as needed with accurate data entry. Consent Assistance: Assist patients with completing patient consent and other necessary forms, if required. Appointment Scheduling: Schedule medical, dental, and behavioral health (BH) patient appointments. Provide clinical summaries to medical and BH patients at the time of exit scheduling. Schedule Coordination: Work closely with the Patient Access Manager and providers to coordinate and maintain daily provider schedules. Patient Confirmation Calls: Make confirmation calls for upcoming appointments, reminding patients to bring necessary items such as co-pays and medication lists. Rescheduling Assistance: Check the bump list daily and reschedule appointments accordingly. HIPAA Compliance: Evaluate records requests for compliance with HIPAA laws and ensure information is released in accordance with applicable regulations. Phone Management: Answer incoming phone calls and relay messages or forward calls as needed. Patient Portal Enrollment: Educate, recruit, and enroll patients in the online portal system. Clerical Tasks: Sort and collate printed materials and notices for distribution purposes. Cross-Training: Cross-train to cover various front office responsibilities to ensure operational flexibility. Committee Participation: Participate in staff committees as assigned by leadership. Travel: Be willing to travel as necessary to meet operational needs across clinic locations. Meetings: Attend mandatory staff and agency meetings. Miscellaneous Duties: Perform additional assigned duties as needed to support operational success.
<p><strong>Make a Difference as an Appointment Scheduler!</strong></p><p><br></p><p>Looking for an opportunity to contribute your skills to a meaningful cause? Robert Half is partnering with a respected nonprofit organization in Bettendorf, Iowa, to find a <strong>friendly, detail-oriented Appointment Scheduler</strong>. If you’re organized, adaptable, and passionate about delivering excellent service, we want to hear from you! Call Lydia, Christin, or Erin at 563-359-7535 to learn more.</p><p><br></p><p><strong>About the Role</strong></p><p>As an Appointment Scheduler, you will be an essential part of the team, helping clients access vital tax preparation services. Your key responsibilities will include:</p><ul><li>Engaging callers to identify and address their needs with professionalism.</li><li>Answering common questions clearly and accurately.</li><li>Scheduling and rescheduling tax preparation appointments while managing multiple calendars.</li><li>Maintaining accurate records and ensuring smooth communication with clients and team members.</li></ul><p>This contract role will span January through mid-March, with the potential for future opportunities based on program needs. Initial scheduling is 8:00 AM – 4:30 PM (Mon-Fri) for 6-8 weeks and likely flexing to 8:00 AM – 12:00 PM (Mon-Fri) for the remaining duration.</p><p><br></p><p><strong>Why You’ll Love This Opportunity</strong></p><p>This is more than a job—it’s a chance to support a nonprofit’s mission and make a real difference in your community. You’ll work alongside a collaborative and dedicated team, all focused on creating a meaningful impact through service.</p>
<p> </p><p>Robert Half's medical client in Hyannis, MA is looking to hire a Front desk/medical receptionist to their team.</p><p><br></p><p>Front Desk / Medical Receptionist – Hyannis, MA</p><p>Start Date: ASAP </p><p>Pay Rate: $20–$22/hour</p><p>Type: Long Term contract with the potential to go permanent for the right fit </p><p><br></p><p>Schedule:</p><p><br></p><p>Monday, Wednesday, Friday: 7:30 AM – 3:30 PM</p><p>Tuesday: 7:00 AM – 11:30 AM</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Greet patients and manage front desk operations</p><p>Scan and upload insurance cards and IDs</p><p>Schedule appointments and manage phone calls</p><p>Assist with patient intake and outtake processes</p><p>Collaborate with one other team member (one handles intake, the other outtake)</p>
<p>Our client, a <strong>well-established medical practice in Carlsbad</strong>, is seeking a <strong>Medical Administrative Assistant</strong> to join their team. This role is the perfect opportunity for someone who thrives in a fast-paced healthcare setting and enjoys supporting both patients and medical providers. The ideal candidate is warm, approachable, detail-oriented, and thrives on keeping schedules, paperwork, and patient records organized and accurate. This role requires someone who can seamlessly balance <strong>patient-facing interactions</strong> with <strong>behind-the-scenes administrative tasks</strong>, ensuring the office runs smoothly and patients feel valued from the moment they walk in.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Greet and check in patients, providing a friendly and professional first impression.</li><li>Schedule and confirm appointments, ensuring providers’ calendars are efficiently managed.</li><li>Verify patient insurance, process authorizations, and update medical records.</li><li>Handle incoming calls, emails, and inquiries with professionalism and empathy.</li><li>Assist with billing support, coding, and claims documentation.</li><li>Prepare patient files, forms, and other necessary paperwork for appointments.</li><li>Ensure HIPAA compliance in handling sensitive medical information.</li><li>Support medical staff with various administrative needs.</li><li>Maintain a clean, organized, and welcoming front office environment.</li></ul>
<p>We are looking for a dedicated Medical Secretary to join a dynamic team in Harrisburg, Pennsylvania. In this role, you will play an integral part in ensuring smooth administrative operations and enhancing patient experiences. This position offers an opportunity to work closely with healthcare professionals in a dynamic and supportive environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and optimize patient scheduling, turning complex calendars into seamless experiences.</li><li>Make a lasting impression during check-in by ensuring patients feel welcomed, informed, and properly prepared.</li><li>Support healthcare staff with impeccable attention to detail, helping steer forward communication and recordkeeping.</li><li>Serve as the heartbeat between patients and medical teams, ensuring clarity and compassion are never compromised.</li><li>Uphold confidentiality while keeping files, records, and documentation sharp, accurate, and ready at a moment’s notice.</li><li>Handle phone calls with professionalism while offering timely and relevant help to inquiries.</li><li>Navigate billing processes and verify information smoothly to keep operations running effortlessly.</li><li>Maintain a well-equipped and efficient workspace that fosters productivity and positivity.</li></ul><p><br></p>
We are looking for a proactive and detail-focused Medical Office Coordinator to oversee front desk operations and administrative tasks at our medical offices in Chino, California. This Contract to permanent position requires flexibility to work across multiple locations, ensuring seamless office functionality and exceptional patient experiences. If you thrive in a dynamic healthcare environment and enjoy coordinating diverse responsibilities, we encourage you to apply.<br><br>Responsibilities:<br>• Oversee daily office operations, including scheduling, managing call-offs, and organizing staff onboarding and training.<br>• Process and manage insurance authorizations, billing inquiries, and Explanation of Benefits (EOBs).<br>• Coordinate staff schedules to optimize coverage and maintain efficient workflows.<br>• Ensure adherence to office policies and procedures, fostering a detail-focused and productive environment.<br>• Serve as a liaison between administrative and medical staff to address operational needs and improve processes.<br>• Handle receptionist duties, including answering inbound calls and managing a multi-line phone system.<br>• Provide concierge-level support to patients, ensuring their needs are met promptly and professionally.<br>• Monitor and address insurance-related issues to streamline patient billing and claims processes.<br>• Participate in recruiting efforts for new staff and assist with their onboarding and training.
<p>We are looking for a dedicated and bilingual Armenian Medical Receptionist to join our team in Glendale, California. This Contract-to-Permanent position is ideal for someone passionate about providing exceptional administrative support in a healthcare setting while ensuring a smooth patient experience. If you thrive in a dynamic, fast-paced environment and enjoy working directly with patients and clinical staff, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors warmly, providing assistance in both English and Armenian.</p><p>• Verify insurance details, process copayments, and ensure all required patient documentation is accurate and complete.</p><p>• Manage patient check-in and check-out processes, maintaining precise data entry in the system.</p><p>• Coordinate with clinical staff to optimize workflow and ensure timely patient service.</p><p>• Handle requests for medical records, scan documents, and maintain organized filing systems.</p><p>• Provide general administrative support, including managing correspondence, faxing, and tracking office supplies.</p><p>• Uphold patient confidentiality and adhere to healthcare compliance regulations.</p><p>• Assist in scheduling appointments and managing patient inquiries efficiently.</p><p>• Ensure the reception area is organized and welcoming to all visitors.</p><p>• Address patient concerns and escalate issues when necessary to maintain satisfaction.</p>
We are looking for a dedicated Medical Admin to join our team in Syracuse, New York. This Contract-to-permanent position offers the opportunity to play a key role in supporting healthcare operations by managing referrals, authorizations, and patient service coordination. The ideal candidate will thrive in a dynamic environment, collaborating with clinical staff to ensure optimal care delivery.<br><br>Responsibilities:<br>• Accurately review and input authorization data into a computerized database while managing expiring authorization reports.<br>• Schedule and coordinate patient services in collaboration with case management and clinical teams.<br>• Participate in regular team meetings to provide recommendations for process improvements.<br>• Handle clerical tasks such as filing, typing, copying, faxing, and taking messages as directed by the supervisor.<br>• Monitor and manage various organizational reports to support operational needs.<br>• Actively engage in performance and quality improvement initiatives.<br>• Coordinate authorized services with external agencies to ensure patient needs are met.<br>• Communicate with patients regularly to address concerns and provide updates on services.<br>• Perform other duties as assigned to support the healthcare team.
<p>A healthcare organization in the Harrisburg area is seeking a dedicated and organized <strong>Medical Office Assistant</strong> to provide administrative and operational support in a medical office setting. The ideal candidate will be detail-oriented, professional, and able to handle a combination of administrative tasks and patient interaction in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li>Greet patients and visitors with a professional and courteous demeanor.</li><li>Assist patients with scheduling appointments, check-in, and check-out procedures.</li><li>Answer and route phone calls; provide basic information to inquiries and field messages promptly.</li><li>Maintain and update patient medical records and office files accurately.</li><li>Handle data entry, prepare correspondence, and assist in maintaining electronic health records (EHR).</li><li>Process insurance verifications, co-pays, and billing inquiries.</li><li>Monitor and manage the office inventory, including ordering medical supplies as needed.</li><li>Ensure the office remains clean, organized, and welcoming for both staff and patients.</li><li>Collaborate with medical staff and other office personnel to ensure a seamless patient experience.</li></ul><p><br></p>
<p>Are you a caring and compassionate individual who enjoys helping others? Robert Half is looking for dynamic Medical Receptionists with healthcare specific experience to assist our clients in the area. These important care positions frequently become available and we’re looking for vibrant individuals to grow our talent pool. The ideal Medical Receptionist will have experience working in a community health center and have medical insurance knowledge. The Medical Receptionist will enter and review referrals and prior authorization requests, including researching and obtaining additional information as necessary or returning to sender, per standard policies and procedures. The Patient Access Specialist will also review claims for appropriate billing and correct payment, identify and route claims for advanced or clinical review, and assist in providing coordinated care. </p>
<p>Are you a caring and compassionate individual who enjoys helping others? Robert Half is looking for dynamic Medical Receptionists with healthcare specific experience to assist our clients in the area. These important care positions frequently become available and we’re looking for vibrant individuals to grow our talent pool. The ideal Medical Receptionist will have experience working in a community health center and have medical insurance knowledge. The Medical Receptionist will enter and review referrals and prior authorization requests, including researching and obtaining additional information as necessary or returning to sender, per standard policies and procedures. The Patient Access Specialist will also review claims for appropriate billing and correct payment, identify and route claims for advanced or clinical review, and assist in providing coordinated care. </p><p> </p>
We are looking for a dedicated Medical Front Desk Specialist to join a dynamic healthcare team in Chattanooga, Tennessee. In this long-term contract position, you will play a crucial role in ensuring smooth office operations while delivering exceptional service to patients. If you excel in a fast-paced environment and enjoy creating a welcoming atmosphere, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Greet patients with warmth and professionalism, ensuring a positive experience from the moment they enter the office.<br>• Answer incoming calls, schedule appointments, and confirm patient visits with accuracy and attention to detail.<br>• Coordinate and update patient records using electronic medical record systems, maintaining confidentiality at all times.<br>• Address patient inquiries regarding office policies, procedures, and general information in a helpful and empathetic manner.<br>• Perform check-in and check-out duties, including verifying insurance information and collecting payments as necessary.<br>• Collaborate with the medical team to ensure seamless daily operations and timely patient flow.<br>• Handle various administrative tasks such as filing, faxing, and managing correspondence to support a well-organized office environment.<br>• Assist in resolving scheduling conflicts and managing last-minute changes efficiently.<br>• Maintain a clean and welcoming front desk area to create a positive environment for patients and staff.
<p>We are seeking a detail-oriented Receptionist to join our team on a contract basis. In this role, you will be the first point of contact for visitors and callers, delivering excellent customer service and administrative support to ensure a smooth front-office experience. This position offers the opportunity to work in a dynamic environment and contribute to the efficiency of daily operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet visitors in a professional and friendly manner.</li><li>Answer and direct incoming calls, schedule appointments, and manage inquiries accurately.</li><li>Maintain and update records and files while ensuring confidentiality.</li><li>Coordinate check-in and check-out processes as needed.</li><li>Perform general administrative tasks such as filing, scanning, and organizing documents.</li><li>Collaborate with team members to support daily workflows.</li><li>Monitor and restock office supplies to maintain smooth operations.</li><li>Address questions and concerns or direct them to the appropriate team member.</li><li>Keep the reception area clean, organized, and welcoming.</li></ul><p><br></p>
<p><strong>Part-Time Administrative Assistant Opportunity</strong></p><p>Are you seeking a fulfilling administrative role in a growing and supportive environment? We are excited to announce a part-time opportunity for an Administrative Assistant to support a thriving business in the mental health sector. This position will play a key role in ensuring the smooth operation of the office while allowing the CEO to focus on patient care and strategic growth initiatives.</p><p> </p><p><strong>About the Role:</strong></p><p> You'll serve as a central figure in the team, interacting daily with therapists, clients, and the CEO. This position requires a personable, reliable, detail-oriented professional with strong organizational skills and a proactive work style. While specific responsibilities are outlined below, a key area of opportunity is bringing your leadership, initiative, and empowerment to evolve the role and improve day-to-day operations.</p><p> </p><p><strong>Why Join Us?</strong></p><p> This business is expanding, and the CEO is looking for a reliable right-hand person who embodies empathy, confidentiality, and flexibility. You’ll join an uplifting team focused on mental health while supporting the organization in its next phase of growth. This is a unique opportunity to make a meaningful impact.</p><p> </p><p><strong>Core Responsibilities:</strong></p><ul><li>Answering phone calls and completing client scheduling tasks.</li><li>Maintaining the blog and social media platforms, updating content regularly.</li><li>Generating reports, including tracking referrals, therapists' progress notes, and monthly metrics.</li><li>Sending out reminders for outstanding documentation and coordinating therapist consultations or quarterly group meetings.</li><li>Managing office supply orders and refrigerator inventory.</li><li>Addressing general process or software questions from therapists and team members.</li></ul><p>Hours: Monday–Friday, 10 a.m.–2 p.m.</p><p>Flexibility: Ideally, in-office 4–5 days per week</p><p> </p><p>If you’re ready to bring positivity, professionalism, and leadership to a growing organization in the mental health field, we’d love to hear from you. Apply now to help shape the future of an impactful and inclusive workplace! Connect with our team today by calling (563) 359-3995.</p>
We are looking for a detail-oriented Administrative Assistant to join our team on a long-term contract basis in Mesa, Arizona. In this role, you will handle data entry and budget-related tasks while supporting team operations and maintaining sensitive information. This position requires bilingual proficiency in Spanish and English, and experience in medical settings is highly valued.<br><br>Responsibilities:<br>• Perform accurate and efficient data entry to support budget tracking and team operations.<br>• Communicate effectively with stakeholders, including representatives and individuals with developmental disabilities or veterans.<br>• Maintain and safeguard sensitive information with a high level of confidentiality.<br>• Collaborate with multiple representatives and team members to ensure smooth workflow.<br>• Participate in comprehensive training programs, including team-based and shadow training, to ramp up within the first month.<br>• Utilize company-provided equipment, such as laptops and monitors, to complete tasks efficiently.<br>• Ensure attention to detail in all aspects of work, including documentation and communications.<br>• Support team initiatives and contribute to the development of streamlined processes.<br>• Assist in managing administrative tasks and responsibilities across a growing team.<br>• Provide bilingual support in Spanish and English as needed for communication and documentation.
<p>Robert Half's client is looking for a few Administrative Coordinator's to assist with a 4-6 month engagement within the Medical space!</p><p><br></p><p>Responsibilities:</p><p>-Processing incoming/outgoing correspondence</p><p>-Review paperwork</p><p>-Tracking status of deliverables</p><p>-Handle medical records</p><p>-Follow HIPAA guidelines</p><p>-Proficient in MS Office / data entry</p><p>-Follow-up calls to clients</p><p><br></p><p>Start date: Asap!</p><p>Duration: ~4-6 months</p><p>Hours: M-F | 8:30am-5pm</p><p>Work type: Remote</p><p><br></p><p>*If interested, APPLY now!</p>
We are looking for an experienced Medical Receptionist to join our healthcare team in Grand Forks, North Dakota. This is a long-term contract position offering an excellent opportunity to contribute to patient care and administrative operations in a dynamic healthcare environment. The ideal candidate will bring strong organizational skills and a commitment to providing outstanding service to patients and staff.<br><br>Responsibilities:<br>• Greet patients warmly and assist with check-in procedures, ensuring accuracy of information.<br>• Schedule patient appointments efficiently while managing changes and cancellations.<br>• Handle front-office duties, including answering phone calls and responding to inquiries.<br>• Maintain patient records and documentation with attention to confidentiality and accuracy.<br>• Utilize basic medical terminology to communicate effectively with healthcare staff.<br>• Coordinate and verify insurance information as part of the registration process.<br>• Support the team with administrative tasks, ensuring smooth daily operations.<br>• Provide excellent customer service to patients, addressing concerns and questions promptly.<br>• Collaborate with medical staff to ensure seamless patient experiences.
Medical Receptionist needed for local Medical facility. Responsibilities include answering phones, scheduling appointments, insurance verifications, prior authorizations. etc.
We are looking for a dedicated Medical Receptionist to join our team in Santa Cruz, California. This Contract to permanent position offers an opportunity to work closely with patients and healthcare team members in a dynamic orthopedic office environment. The ideal candidate will have strong organizational skills, an attentive demeanor, and a passion for providing excellent service to patients.<br><br>Responsibilities:<br>• Greet and check in patients upon arrival, ensuring a welcoming and attentive atmosphere.<br>• Schedule appointments and manage calendars using Google Calendar and other scheduling tools.<br>• Maintain accurate patient records and assist with clerical tasks such as filing and document preparation.<br>• Answer phone calls and address inquiries with a pleasant and helpful attitude.<br>• Coordinate with medical staff to ensure smooth daily operations and patient flow.<br>• Process patient information and verify insurance details as needed.<br>• Assist with basic administrative support to maintain an organized front office.<br>• Monitor and restock office supplies to ensure seamless operations.<br>• Ensure compliance with office policies and maintain confidentiality of patient information.
<p>We are offering a contract to hire employment opportunity for a Medical Receptionist at our Non-Profit Agency. The Medical Receptionist will be at the forefront of our operations, providing essential services such as managing patient intake and handling phone communications.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls, providing information and redirecting queries as necessary</p><p>• Effectively check-in patients, ensuring all necessary information is accurately recorded</p><p>• Utilize Microsoft Word to document, update, and maintain patient information</p><p>• Proactively monitor patient accounts and initiate appropriate action when needed</p><p>• Resolve any patient inquiries in a timely and detail-oriented</p>
We are looking for a detail-oriented Medical Front Desk Specialist to join our team on a contract basis in Golden Valley, Minnesota. In this role, you will be the first point of contact for patients, ensuring smooth scheduling, check-in processes, and overall front office operations. If you thrive in a fast-paced healthcare environment and have excellent organizational skills, we encourage you to apply.<br><br>Responsibilities:<br>• Greet patients warmly and ensure their check-in process is efficient and accurate.<br>• Schedule and coordinate patient appointments using Epic EMR software.<br>• Confirm upcoming appointments and assist patients with rescheduling when necessary.<br>• Answer phone calls and address inquiries related to appointments and general office operations.<br>• Maintain and update patient records with attention to detail and confidentiality.<br>• Ensure front desk operations run smoothly and address any issues promptly.<br>• Communicate effectively with patients regarding their upcoming visits and medical needs.<br>• Collaborate with medical staff to optimize scheduling and ensure timely patient care.<br>• Provide assistance to patients with basic questions about medical terminology and procedures.
<p>We are seeking a skilled and detail-oriented <strong>Patient Account Supervisor</strong> to join our dynamic team. As a <strong>Patient Account Supervisor</strong>, you will be a key leader in ensuring exceptional customer service and optimizing revenue for our clients. You'll lead by example, guiding your team to resolve complex billing and insurance inquiries through both phone and written communication.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am - 5pm EST</p><p><br></p><p>Responsibilities for the position include the following: </p><ul><li> Leads as a role model in conduct and performance by ensuring customer payments adhere to set guidelines for both agency and client that maximize revenue for our clients and customers, while consistently meeting and exceeding the highest standards for delivering excellent service over the phone and in writing to resolve all billing and insurance questions.</li><li> Prepares daily tasks and oversight of Patient Care Representatives with management support. Performs quality checks, develops and reviews production reports, and identifies areas to improve and implements measures to improve performance with leadership approval.</li><li> Leads employee development and conducts quality checks with all direct reports to outline areas of opportunity or success.</li><li> Handles complex requests such as escalated calls, customer disputes, and achieve the highest standard for documenting all interactions effectively and consistently. Plan and lead team meetings and training programs to improve team and department performance.</li><li> Represents the department as a subject matter expert on products and systems. Develops and implements projects, leads change to ensure departmental objectives are met.</li></ul><p><br></p>
