177 Results for It Support Technician Jobs

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IT Service Desk Manager

Green Bay, WI
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
Robert Half is partnering with a company in the Green Bay area to help them hire an experienced IT Service Desk Manager. Technology is a critical part of the business, and this position plays a key role in making sure employees have reliable, secure, and well-supported systems to do their jobs. This person will lead the team responsible for end-user technology and support services while also driving infrastructure initiatives, operational improvements, and long-term technology planning. The role is a blend of people leadership, service delivery, project ownership, and infrastructure oversight. Success comes from building a strong team, maintaining high service levels, and identifying opportunities to improve both technology and processes across the organization. ResponsibilitiesYou'll oversee the day-to-day delivery of IT support services, ensuring issues are resolved efficiently and escalations receive appropriate attention. You'll help establish priorities for the team, monitor performance, and create an environment focused on accountability, collaboration, and continuous improvement. You'll also help guide infrastructure decisions and technology investments, balancing operational needs with long-term strategy. This includes evaluating new solutions, managing vendor relationships, participating in budgeting activities, and helping leadership make informed technology decisions. Project work is a significant part of the position. You'll partner with stakeholders to evaluate requests, prioritize initiatives, and move projects from planning through implementation. This includes participating in business continuity and disaster recovery efforts, technology lifecycle planning, and broader infrastructure initiatives. In addition, you'll work closely with teams across the business to improve processes, strengthen service delivery, and ensure IT remains aligned with organizational goals.
2026-10-23T00:00:00Z

Customer Support Account Specialist

Rockleigh, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Support Account Specialist to support key customer accounts in Rockleigh, New Jersey within the high-tech electronics industry. This Long-term Contract position focuses on delivering responsive account support across the full sales cycle, helping customers and internal teams navigate order activity, service needs, and issue resolution. The ideal candidate is comfortable managing complex account requests, communicating across departments, and ensuring a consistent customer experience from inquiry through fulfillment. Responsibilities: • Build and sustain strong working relationships with major customer accounts while serving as a reliable point of contact for sales and support needs. • Manage escalated account concerns and coordinate timely resolutions related to orders, returns, shipment status, and logistics matters. • Provide day-to-day support before and after the sale by partnering with customers and sales teams to keep account activity moving efficiently. • Investigate order delays, rush requests, tracking questions, and shipping updates, and adjust order details when business needs change. • Review and maintain account information in company databases, monitor key data points, and prepare reports for customers and internal stakeholders. • Identify practical solutions to moderately complex service challenges to help maintain smooth account operations and customer satisfaction. • Communicate with cross-functional teams including fulfillment, production, shipping, finance, technical support, and client-facing groups to resolve issues effectively. • Represent the organization at trade shows and industry events as needed to support customer engagement and business objectives.
2026-10-27T00:00:00Z

Desktop Support

Dallas, TX
onsite
Temporary / Contract
27 - 32 USD / Hourly
We are seeking a Desktop Support Technician to provide onsite technical support for end users in a corporate environment. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, supporting Windows workstations, and ensuring timely resolution of technical problems while delivering excellent customer service. POSITION: Desktop Support TechnicianLOCATION: Dallas, TX (100% Onsite)DURATION: 6+ Month ContractRATE: $27-$32/HOUR
2026-10-09T00:00:00Z

Desktop Support

St Paul, MN
onsite
Temporary / Contract
24 - 29 USD / Hourly
We are looking for an experienced IT support specialist to provide high-touch technical assistance. This position focuses on delivering dependable deskside and remote support, coordinating meeting technology, and ensuring a seamless experience across office and event environments. The role calls for strong judgment, clear communication, and the ability to work across support groups to resolve issues efficiently while maintaining a detail-oriented, service-oriented approach. Responsibilities:• Deliver responsive technical assistance for executives and staff, including hardware troubleshooting, software support, installations, and both in-person and remote issue resolution.• Set up, monitor, and troubleshoot audio, video, and conferencing tools for meetings, presentations, and special events.• Create and refine support procedures and knowledge documentation to improve repeatable solutions and user experience.• Investigate recurring technical problems, identify underlying causes, and partner with other IT teams to drive lasting fixes.• Provide hands-on support for executive and board meetings at company sites and off-site venues, including preparation and live troubleshooting.• Assess meeting spaces and event locations to identify technical risks, readiness gaps, and support needs before executive sessions begin.• Support a range of technologies across Windows, macOS, and mobile platforms, along with common business applications such as Microsoft 365.• Track incidents and service requests through ticketing tools while working within established service expectations and response commitments.
2026-10-25T00:00:00Z

Help Desk Lead / IT Client Services

Montvale, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are seeking a hands-on Help Desk Lead / IT Client Services to lead IT support and deliver an exceptional end-user experience.This role combines hands-on technical support, help desk leadership, MSP management, and service improvement. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP). Keys: <ol><li>Extensive experience working as a "hands-on" Help Desk Lead</li><li>Somebody who can write technical documentation</li></ol>Responsibilities Hands-On Technical Support<ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul>Help Desk & MSP Management<ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul>Customer Service & Service Improvement<ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul>Documentation & Knowledge Management<ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.IT Client Services & Help Desk Lead</li></ul>
2026-10-16T00:00:00Z

Help Desk

Inverness, IL
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment. • Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use. • Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner. • Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems. • Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting. • Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed. • Troubleshoot common technical problems methodically and escalate more complex issues when necessary. • Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps.
2026-10-05T00:00:00Z

Help Desk

Los Angeles, CA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
IT Support SpecialistLocation: On-Site | Los Angeles AreaCompensation: $50,000 - $65,000 annually, based on skills and experienceAre you passionate about technology and helping people solve problems? We are seeking an IT Support Specialist to join a collaborative and growing IT team. This is an excellent opportunity for someone looking to build their IT career while gaining hands-on experience supporting end users, business applications, hardware, and day-to-day IT operations in a professional office environment.What You'll DoEnd-User Support<ul><li>Serve as the first point of contact for employee IT issues via in-person support, email, phone, Microsoft Teams, and the ticketing system.</li><li>Troubleshoot and resolve common issues involving:</li><li>Windows operating systems</li><li>Microsoft 365 applications</li><li>Password resets and account lockouts</li><li>Printers, scanners, and peripheral devices</li><li>VPN and Wi-Fi connectivity</li><li>Basic network-related problems</li><li>Escalate complex issues to senior IT team members when necessary.</li><li>Provide clear, friendly support to users of varying technical skill levels.</li></ul>User Account & Access Management<ul><li>Assist with employee onboarding and offboarding activities.</li><li>Support user account maintenance and access requests.</li><li>Escalate advanced security or access-related issues as appropriate.</li></ul>Hardware & Software Support<ul><li>Configure, deploy, and maintain desktops, laptops, and standard business applications.</li><li>Troubleshoot hardware, software, and remote access issues.</li><li>Coordinate equipment repairs and replacements when needed.</li></ul>Ticket Management & Documentation<ul><li>Track, update, and resolve support requests through the ticketing system.</li><li>Maintain accurate documentation of incidents and solutions.</li><li>Contribute to internal knowledge base resources and support procedures.</li></ul>IT Operations Support<ul><li>Assist with routine IT operations and system monitoring.</li><li>Help maintain technology inventory and asset records.</li><li>Coordinate with third-party vendors when required.</li><li>Support a secure, reliable, and efficient technology environment.</li></ul>Technology Projects<ul><li>Assist with software deployments, upgrades, testing, documentation, and user communications.</li><li>Support company-wide technology initiatives and process improvements.</li></ul>For immediate consideration, apply now and direct message Reid Gormly on LinkedIn
2026-10-13T00:00:00Z

Access Control Technician

Summerville, SC
onsite
Temporary to Hire
25 - 32 USD / Hourly
We are looking for a skilled Access Control Technician to support security and low-voltage system projects in Summerville, South Carolina. This contract opportunity is ideal for someone who enjoys hands-on technical work and can independently troubleshoot, repair, and maintain electronic security equipment in a service-focused environment. The role focuses on keeping access control, surveillance, cabling, and related systems operating reliably while working closely with a broader service team. Responsibilities: • Install, troubleshoot, and maintain access control equipment, locking hardware, and connected security devices across client sites. • Service camera and video surveillance systems by diagnosing faults, replacing components, and confirming proper system operation. • Build and support structured cabling and pathway infrastructure for security, data, and low-voltage installations. • Repair and maintain category cable, fiber connections, wireless access points, and other field devices as needed. • Inspect, use, and care for company tools, testing instruments, and service equipment to keep them in safe working order. • Coordinate effectively with other technicians and project team members to complete service work efficiently and accurately. • Follow jobsite safety expectations, established work standards, and industry best practices during all service activities. • Take on additional field service tasks as business needs change while demonstrating flexibility and a strong willingness to learn.
2026-10-15T00:00:00Z

CCTV Technician

New Braunfels, TX
onsite
Permanent / Full Time
45000 - 52000 USD / Yearly
We are looking for a skilled CCTV Technician to support the installation, service, and performance of video surveillance and security systems in New Braunfels, Texas. This position is ideal for someone who is comfortable working with low-voltage cabling, network-connected devices, and electronic security equipment in the field. The role involves hands-on technical work, problem-solving, and direct interaction with customers to keep systems operating reliably and efficiently. Responsibilities: • Install and set up surveillance solutions that include IP and analog cameras, recording hardware, video software, and related security components. • Respond to service requests by identifying faults, repairing system issues, and restoring proper operation for surveillance and access control equipment. • Pull, terminate, organize, and verify low-voltage cabling such as Cat5e, Cat6, fiber, and coax for new installations and upgrades. • Program and connect network-based devices including cameras, switches, routers, and wireless equipment to support secure and dependable system performance. • Complete routine inspections, planned maintenance, and equipment updates to improve reliability and extend system life. • Investigate technical issues involving hardware, software, connectivity, or power and resolve them in a timely manner. • Use blueprints, wiring layouts, and technical documents to guide installation and service work accurately. • Provide basic user instruction on system features and day-to-day operation when customer support is needed. • Keep detailed records of service activity, installation details, and equipment usage while following safety expectations and customer standards.
2026-09-28T00:00:00Z

Technical Sales Engineer

Clearwater, FL
remote
Permanent / Full Time
110000 - 120000 USD / Yearly
We are looking for a technically strong sales specialist to expand business across a regional territory while building lasting relationships with distributors, integrators, engineering firms, and industrial end users. This position blends consultative selling with application knowledge to help customers select the right motor control and protection solutions for their operations. The role is ideal for someone who can manage a territory strategically, support channel partners effectively, and turn technical insight into measurable revenue growth. Responsibilities: • Build and carry out a regional sales approach that increases revenue, strengthens market presence, and supports company growth goals within the assigned territory. • Develop new business by engaging electrical distributors, system integrators, engineering consultants, and end users in industries that rely on motor control solutions. • Maintain strong relationships with existing accounts through regular outreach, site visits, and ongoing business reviews aimed at uncovering expansion opportunities. • Lead and support manufacturer representatives across the territory by aligning sales efforts, sharing product knowledge, and participating in joint customer meetings. • Deliver technical presentations, product demonstrations, and customer education sessions that encourage product adoption and specification. • Review customer drawings, electrical schematics, and project requirements to prepare accurate recommendations, proposals, and quotations. • Partner with internal sales, engineering, and customer support teams to address application questions, resolve issues, and ensure a positive customer experience after the sale. • Represent the company at trade shows, industry events, and technical seminars to strengthen visibility and generate strong business opportunities. • Manage channel and distributor relationships in accordance with pricing structures, program expectations, and broader business objectives.
2026-10-02T00:00:00Z

Telecommunications Engineer

New Haven, CT
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Telecommunications Engineer to support healthcare-related telecommunications operations in New Haven, Connecticut. This Long-term Contract position is ideal for someone who is detail oriented and can work across telecom systems while contributing knowledge of healthcare coding environments and post-payment processes. The role requires close attention to operational accuracy, effective issue resolution, and collaboration with internal teams to maintain dependable communication services. Responsibilities: • Manage and support telecommunications systems to promote stable, secure, and efficient daily operations. • Investigate service interruptions and technical issues, identify root causes, and implement timely corrective actions. • Work with internal stakeholders to align telecommunications support with healthcare business needs and operational priorities. • Apply knowledge of ICD-9, ICD-10, and CPT-related workflows when assisting with telecom processes tied to healthcare functions. • Support activities connected to post-payment operations where telecommunications coordination is required. • Maintain system documentation, service records, and updates to ensure clear tracking of configurations and changes. • Coordinate with vendors and technical partners to resolve escalated issues and improve service performance.
2026-10-26T00:00:00Z

IT Systems Engineer III

Stamford, CT
onsite
Permanent / Full Time
120000 - 140000 USD / Yearly
We are looking for an experienced IT Systems Engineer III to support and enhance enterprise infrastructure across both on-premises and cloud environments in Stamford, Connecticut. This role focuses on maintaining reliable compute, network, identity, and security platforms while driving performance, stability, and operational improvements. The ideal candidate brings strong hands-on systems engineering expertise, a proactive troubleshooting mindset, and the ability to collaborate across IT functions to keep critical business services running effectively. Responsibilities: • Oversee the deployment, maintenance, and patch management of core infrastructure platforms across the data center and cloud, including VMware, Nutanix, and Microsoft Azure. • Administer Active Directory and related identity services, including organizational structure, policy management, domain services, and access controls. • Manage network infrastructure and connectivity by supporting routers, switches, wireless environments, and internet-facing services while resolving performance and availability issues. • Maintain and secure infrastructure technologies such as firewalls and other protection tools to support a stable and compliant operating environment. • Monitor critical systems and respond quickly to incidents to minimize downtime and maintain consistent service availability across business operations. • Provision, support, and optimize virtual machines in both on-premises and cloud-based environments, with an emphasis on reliability and scalability. • Safeguard enterprise data by maintaining backup operations, validating recovery readiness, and assisting with disaster recovery support for essential systems. • Create and update technical documentation, share knowledge with team members, and contribute to infrastructure automation, alerting, and continuous improvement initiatives.
2026-10-26T00:00:00Z

Network/Systems Administrator

Chicago, IL
onsite
Temporary / Contract
42 - 55 USD / Hourly
We are looking for a Network/Systems Administrator to provide onsite support for core infrastructure operations in Chicago, Illinois. This Long-term Contract position focuses on keeping server, virtualization, storage, and network environments stable, secure, and well maintained while partnering with technical teams to resolve issues efficiently. The ideal candidate brings practical experience across VMware, Cisco networking, enterprise storage, and physical cabling, along with a dependable, hands-on approach to day-to-day infrastructure support. Responsibilities: • Manage virtual infrastructure by supporting VMware hosts, clusters, virtual machines, and associated platform components. • Track system health, investigate performance concerns, and carry out scheduled maintenance such as patching, upgrades, backups, and operational checks. • Provide administration for enterprise storage platforms, including monitoring utilization, addressing connectivity issues, and assisting with performance tuning. • Configure and troubleshoot Cisco network equipment, including switch ports, VLAN assignments, and general LAN connectivity. • Install and maintain copper and fiber cabling by tracing lines, labeling connections, organizing runs, and resolving physical network issues. • Perform hardware deployment tasks such as rack installation, equipment replacement, and upkeep of server rooms or network closets. • Diagnose infrastructure problems affecting servers, storage, network services, and user connectivity, escalating complex issues when needed. • Keep technical records current by updating diagrams, asset inventories, procedural documentation, and change history. • Follow established security standards, operational procedures, and change-control practices while coordinating with infrastructure, security, application, and support teams.
2026-10-26T00:00:00Z

Help Desk Analyst I

Houston, TX
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Houston, Texas. This Long-term Contract position focuses on resolving day-to-day issues involving desktop systems, software, printers, telecommunications, and network connectivity within a Microsoft-based environment. The role also supports routine infrastructure administration and partners with IT leadership to keep workplace technology operating efficiently. Responsibilities: • Deliver timely support for employees experiencing issues with PCs, desktop workstations, printers, software, phone systems, and network access. • Set up, configure, and maintain computers, peripherals, and approved applications in alignment with company technology standards. • Diagnose reported technical problems independently and collaborate with the IT Manager when escalation or additional coordination is needed. • Provide onboarding support by guiding new team members on the proper use of hardware, software, and common workplace tools. • Maintain accurate tracking of technology assets, including hardware inventory, software records, and related support documentation. • Assist with video conferencing preparation, meeting setup, and troubleshooting for end users before and during scheduled sessions. • Contribute to departmental initiatives and complete additional technology-related projects as assigned. • Provide occasional support outside standard business hours, including evenings or weekends, when business needs require coverage.
2026-10-21T00:00:00Z

Traveling Telecommunications Technician III

Boardman Nt, OH
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an experienced Traveling Telecommunications Technician III to support telecom installation and decommissioning projects throughout assigned job sites. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented candidate who can guide field activity, maintain high workmanship standards, and collaborate effectively with project stakeholders. The role requires strong technical knowledge of telecommunications infrastructure, a safety-focused mindset, and the flexibility to travel for multi-week assignments as project needs demand. Responsibilities: • Direct on-site technicians during installation, upgrade, removal, and shutdown activities for telecommunications systems and related infrastructure. • Build out and dismantle network environments by working with fiber transport components, power systems, grounding elements, support frameworks, cabinets, racks, servers, switches, and routers. • Run, identify, terminate, organize, and remove multiple cable types, including copper, fiber, coaxial, CAT5/6, and AC/DC power wiring. • Perform tasks on both live and out-of-service equipment while following approved procedures and minimizing operational risk. • Interpret engineering documents, construction drawings, and methods of procedure to complete field work accurately and efficiently. • Use testing tools to verify cable performance, assist with fault isolation, prepare fiber connections, and inspect completed work for quality compliance. • Coach technicians and reinforce company and site safety practices throughout each phase of the project. • Communicate with customers, engineers, and project leadership to report progress, address job-site issues, and keep work aligned with project expectations. • Oversee material staging, inventory tracking, and site housekeeping, including cleanup, equipment removal, and disposal of job-related waste. • Maintain project records and complete required documentation, correcting discrepancies to ensure accurate closeout reporting.
2026-10-08T00:00:00Z

Epicor Support Analyst

Irvine, CA
onsite
Temporary / Contract
66.5 - 77 USD / Hourly
We are looking for an Epicor Support Analyst to serve as a key resource for business teams using the Epicor Kinetic environment in Irvine, California. This Long-term Contract position is ideal for someone who can connect technical system knowledge with day-to-day operational needs, especially across finance, operations, and sales. The role focuses on resolving user challenges, clarifying system capabilities, and turning business requests into practical ERP enhancements. You will also contribute to reporting support, integration improvements, and ongoing platform optimization. Responsibilities: • Partner with finance, operations, and sales teams to support Epicor Kinetic processes from customer and account setup through order processing and related downstream activities. • Investigate system issues, identify root causes, and provide clear guidance to users on effective use of Epicor Kinetic features and workflows. • Meet with executives and business stakeholders to capture needs, clarify priorities, and translate operational goals into system-related solutions. • Assist users with reporting needs by helping them access, interpret, and work with Epicor data for business decision-making. • Contribute to enhancements involving the Epicor and Salesforce connection, including support for integration processes managed through Boomi. • Support ERP updates and version-related activities within the Epicor Kinetic environment while helping users adapt to changes. • Provide assistance with subscription billing processes and related workflow configuration or issue resolution. • Communicate with both leadership and end users in a patient, attentive manner that builds trust and improves adoption. • Recommend practical process or system improvements based on recurring user issues, cross-functional feedback, and business requirements.
2026-10-26T00:00:00Z

Customer Support & Order Management Specialist

Greenfield, IN
onsite
Temporary / Contract
22 - 25 USD / Hourly
A growing manufacturer is seeking a responsive, organized Customer Support & Order Management Specialist to serve as a key connection between customers, sales, warehouse operations, and logistics. This is an excellent opportunity for someone who enjoys helping customers but also likes the administrative and operational side of getting things done. You'll manage customer inquiries from initial order entry through delivery updates and resolution of any issues. The team needs someone who can stay organized when priorities change, communicate clearly when something goes off track, and make sure customers receive accurate information rather than being passed from department to department. Responsibilities:<ul><li>Respond to customer inquiries by phone and email regarding orders, products, availability, and delivery schedules.</li><li>Enter customer orders and verify pricing, quantities, shipping details, and purchase order information.</li><li>Monitor open orders and communicate status updates to customers.</li><li>Coordinate with warehouse and logistics teams regarding shipments, delays, and delivery changes.</li><li>Investigate order discrepancies, damaged shipments, returns, and missing items.</li><li>Process order changes, cancellations, credits, and replacement requests according to company procedures.</li><li>Maintain accurate customer account notes and order records.</li><li>Work with sales representatives to resolve customer concerns and improve service.</li><li>Follow up on outstanding issues until the customer receives a clear resolution.</li><li>Prepare order reports and track recurring customer service issues.</li><li>Assist with account setup and customer documentation.</li><li>Identify workflow improvements that reduce order errors and response times.</li></ul>
2026-10-23T00:00:00Z

Service Desk Analyst

Norfolk, VA
onsite
Temporary / Contract
25 - 30 USD / Hourly
Service Desk Analyst (Healthcare)Location: Norfolk, VAEmployment Type: Contract to hireJob DescriptionRobert Half is seeking a Service Desk Analyst to support a healthcare organization in the Norfolk, VA area. This role is responsible for providing first-level technical support to end users, troubleshooting hardware and software issues, and ensuring a high level of customer service across clinical and administrative teams.The ideal candidate will have prior Help Desk or Service Desk experience in a fast-paced environment. Experience supporting healthcare applications, particularly Epic, is highly preferred.Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals</li><li>Support Microsoft Windows, Microsoft 365, and common business applications</li><li>Create, track, update, and resolve service tickets in accordance with established SLAs</li><li>Assist users with password resets, account unlocks, and access-related requests</li><li>Escalate complex technical issues to appropriate support teams when necessary</li><li>Document troubleshooting steps, resolutions, and recurring issues</li><li>Support new user setups, hardware deployments, and workstation installations</li><li>Deliver excellent customer service while supporting clinical and administrative staff</li><li>Maintain security and compliance standards within a healthcare environment</li></ul>Qualifications<ul><li>1+ years of Help Desk, Service Desk, or Desktop Support experience</li><li>Strong troubleshooting and customer service skills</li><li>Experience supporting Windows operating systems and Microsoft 365 environments</li><li>Familiarity with Active Directory and basic user account administration</li><li>Experience working with ticketing systems</li><li>Ability to prioritize and manage multiple support requests in a fast-paced environment</li><li>Strong verbal and written communication skills</li></ul>Preferred Qualifications<ul><li>Experience supporting healthcare organizations</li><li>Experience with Epic or other Electronic Health Record (EHR) systems</li><li>Knowledge of healthcare IT workflows and environments</li><li>Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications</li></ul>What We're Looking ForWe are seeking a customer-focused IT professional who enjoys solving technical issues, supporting end users, and working in a mission-driven healthcare environment. Candidates with Epic experience or healthcare support backgrounds are strongly encouraged to apply.
2026-10-16T00:00:00Z

Service Desk Analyst

Brookhaven, GA
onsite
Temporary / Contract
25 - 27 USD / Hourly
OverviewOur tech client in Brookhaven is looking to add a Service Desk Analyst with 2-4 years of experience for a 3-6 months contract-to-hire role. 4 days onsite/week with conversion salary up to $55k. Key Responsibilities:<ul><li>Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.</li><li>Join Windows workstations to the domain and resolve connectivity problems.</li><li>Support the O365 Suite of applications</li><li>Configure and troubleshoot printers, ensuring reliable functionality for end-users.</li><li>Respond to service desk tickets promptly and maintain detailed documentation of solutions.</li><li>Collaborate with team members to improve IT processes and procedures.</li><li>Deliver high-quality customer service to clients and internal users.</li></ul>
2026-10-09T00:00:00Z

Help Desk Analyst II

Baltimore, MD
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for an experienced Help Desk Analyst II to support day-to-day technology needs for a mission-driven healthcare and social assistance organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who is comfortable providing onsite support, resolving a wide range of end-user issues, and delivering excellent service to employees with varying levels of technical ability. The role focuses on troubleshooting modern workplace tools, maintaining smooth operation of conference room technology, and ensuring timely ticket resolution in a fast-paced environment. Responsibilities: • Provide onsite technical support for staff by diagnosing and resolving hardware, software, account access, and workstation issues across Windows 11, Linux, and Microsoft-based environments. • Manage incoming service requests through Zendesk, prioritize issues appropriately, and resolve Tier I and Tier II incidents while escalating more advanced problems when necessary. • Support Office 365 applications, Okta single sign-on access, and other cloud-based business tools to keep employees productive and secure. • Maintain and troubleshoot Zoom-enabled conference room systems, including collaboration technology such as Neat and Poly devices, to ensure reliable meeting experiences. • Assist users with content access and collaboration platforms, including cloud document management tools, while promoting efficient day-to-day usage. • Work closely with a small technology team to deliver responsive service, share updates on recurring issues, and contribute to consistent support practices. • Communicate clearly with users of different technical backgrounds, providing patient guidance and practical solutions that improve the overall support experience. • Document troubleshooting steps, resolutions, and escalation details accurately within the ticketing system to support visibility and knowledge sharing.
2026-10-15T00:00:00Z

Data Center QA Technician

Ashburn, VA
onsite
Temporary / Contract
25 - 36 USD / Hourly
Data Center Technician (Decommissioning & QA)Location: Ashburn, VA & Manassas, VA (must be comfortable working at both locations)Job Summary:We are seeking a Data Center Technician with 1-2 years of data center experience to support server decommissioning, auditing, and quality assurance activities. This role involves verifying hardware information, auditing server inventories, cabling, labeling, and ensuring data center records accurately reflect physical assets.Responsibilities:<ul><li>Perform server decommissioning activities, including tagging and documenting equipment.</li><li>Verify server hostnames, serial numbers, rack locations, and asset records for accuracy.</li><li>Conduct QA checks and audits on hardware inventory, including random 10% validation audits.</li><li>Update databases and asset management records based on audit findings.</li><li>Install, label, organize, and verify network and server cabling.</li><li>Support rack cleanup, corrections, and hardware location verification.</li><li>Ensure all work is completed accurately and documented according to established procedures.</li></ul>
2026-10-13T00:00:00Z

Linux Systems Administrator

Milwaukee, WI
onsite
Permanent / Full Time
110000 - 140000 USD / Yearly
Robert Half is seeking a Senior Systems Administrator to support and maintain a complex mix of Linux, Windows, virtualization, cloud, and application environments. This role is ideal for someone who enjoys working across a broad technology stack, solving challenging infrastructure issues, and partnering directly with both internal stakeholders and external customers. You'll play a key role in system administration, automation, application support, security, performance optimization, and infrastructure projects while helping ensure highly available and secure business-critical environments. What You'll Do<ul><li>Administer and support Linux and Windows server environments, including installation, configuration, patching, upgrades, troubleshooting, and performance tuning.</li><li>Manage core infrastructure services such as Active Directory, Group Policy, IIS, DNS, and related technologies.</li><li>Support business applications and the underlying infrastructure required to keep them running efficiently.</li><li>Maintain and troubleshoot virtualized environments, including VMware and similar platforms.</li><li>Assist with cloud-based infrastructure across Azure, AWS, and other public cloud environments.</li><li>Develop and maintain automation using tools such as PowerShell, Bash, Python, Ansible, or Terraform.</li><li>Monitor system health, performance, and capacity while proactively identifying opportunities for improvement.</li><li>Partner with security teams to implement system hardening, vulnerability remediation, access controls, and patch management best practices.</li><li>Support backup, recovery, and disaster recovery processes for critical systems and applications.</li><li>Troubleshoot networking and application connectivity issues involving DNS, DHCP, VPNs, firewalls, and TCP/IP.</li><li>Participate in infrastructure upgrades, migrations, onboarding efforts, and technology modernization initiatives.</li><li>Create and maintain technical documentation, procedures, and operational runbooks.</li><li>Serve as a senior technical resource during incidents, projects, and customer-facing engagements.</li><li>Participate in an on-call rotation supporting production systems as needed.</li></ul>
2026-10-20T00:00:00Z

Linux Systems Administrator

Salt Lake City, UT
onsite
Permanent / Full Time
115000 - 130000 USD / Yearly
We are looking for a Linux Systems Administrator to support and strengthen critical infrastructure in Salt Lake City, Utah. This role focuses on keeping Linux-based environments stable, secure, and efficient while helping resolve technical issues across systems and networks. The ideal candidate brings practical administration experience, sound networking knowledge, and a proactive approach to reliability and operational improvement. Responsibilities: • Administer Linux servers by handling installation, configuration, routine maintenance, and ongoing operational support. • Investigate and resolve issues affecting operating systems, applications, hardware, and network connectivity to reduce service interruptions. • Oversee core network components such as switches, routers, firewalls, and secure remote access solutions. • Apply security best practices by managing patching, permissions, account access, and system hardening measures. • Support backup operations, recovery testing, and disaster preparedness efforts to protect business data and continuity. • Track system health and performance, identify bottlenecks, and recommend upgrades or optimization opportunities. • Create and update technical documentation for infrastructure, procedures, and support activities. • Partner with IT colleagues and assist end users while contributing to infrastructure initiatives and operational projects.
2026-10-22T00:00:00Z

Production Line Support

Anna, OH
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Production Line Support specialist to provide hands-on technical assistance for critical manufacturing systems in Ohio. This Long-term Contract position supports production operations by resolving desktop, application, and network issues that affect line performance, while partnering closely with plant personnel to keep systems running reliably. The role is primarily onsite and is well suited for someone who can troubleshoot efficiently, follow established procedures, and escalate complex incidents when needed. Responsibilities: • Provide frontline technical support for production-floor computers, desktop applications, and connected networked devices that support essential manufacturing activity. • Respond to incidents affecting line-critical systems, restore service by following documented recovery steps, and route unresolved issues to the appropriate advanced support teams. • Work directly with plant users to understand operational workflows, clarify technical problems, and deliver support aligned with production needs. • Monitor the health and status of key Tier 1 systems, interpret alerts, and take timely action to minimize disruption to manufacturing operations. • Assist with planned technology initiatives, including hardware refreshes, software deployments, and other improvements to production-support environments. • Troubleshoot and resolve issues involving desktop PCs, laptops, printers, handheld devices, and scanning equipment used on the plant floor. • Manage support tickets with clear updates, accurate documentation, and proper prioritization to ensure timely issue resolution. • Contribute to process documentation and maintain support records that help improve service consistency and future troubleshooting efforts.
2026-10-23T00:00:00Z

Help Desk II

Los Angeles, CA
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Help Desk II OverviewAn organization is seeking a Help Desk II to provide hands-on technical support for end users, workstations, peripherals, and enterprise technologies. This role will serve as a key resource for troubleshooting technical issues, supporting day-to-day IT operations, and maintaining a reliable end-user computing environment. The ideal candidate is customer-focused, enjoys solving technical problems, and can work independently while maintaining strong collaboration with internal teams. Responsibilities<ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and related hardware</li><li>Troubleshoot and resolve hardware, software, connectivity, and user access issues</li><li>Assist with workstation deployment, configuration, upgrades, and replacements</li><li>Support end users both onsite and remotely</li><li>Maintain user accounts, device inventories, and technology documentation</li><li>Escalate and coordinate resolution of complex technical issues when necessary</li><li>Assist with technology standards, security practices, and operational procedures</li><li>Document troubleshooting activities and support processes</li><li>Deliver a high level of customer service and communication to business users</li></ul>
2026-10-21T00:00:00Z

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