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2 results for Desktop Support in St. Paul, MN
- Minneapolis, MN
- onsite
- Temporary / Contract
- 25.65 - 27.5 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users. This position focuses on resolving day-to-day hardware, software, and access issues while delivering a detail-oriented support experience. The ideal candidate will be comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop-related problems efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests and manage service desk tickets through resolution in a timely manner.</p><p>• Diagnose and resolve desktop, laptop, and peripheral issues affecting end-user productivity.</p><p>• Provide hands-on support for Microsoft Windows and Windows 10 systems, including routine issue resolution and user assistance.</p><p>• Support account access tasks within Active Directory, such as password resets, account updates, and basic user administration.</p><p>• Troubleshoot common software, hardware, and connectivity problems using a structured support approach.</p><p>• Document incidents, solutions, and recurring issues clearly to improve service desk knowledge and support consistency.</p>
- 2026-11-04T00:00:00Z
- St Paul, MN
- onsite
- Temporary / Contract
- 25 - 29.41 USD / Hourly
- <p>The IT Operations Analyst will support executive leadership and their staff primarily based out of the St. Paul MN headquarters with flexibility to travel to local offices and off-site events. This role requires exceptional customer service skills a high level of professionalism and experience supporting executive-level stakeholders. The ideal candidate will bring strong communication technical support and analytical skills. This role involves collaborating across support teams to troubleshoot issues gather insights and maintain knowledge articles all with the goal of delivering an outstanding executive support experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide white-glove technical support to executives and senior leaders, ensuring a seamless experience across daily technology needs.</p><p>• Take full ownership of complex support requests by troubleshooting problems, coordinating escalations, and confirming resolution with stakeholders.</p><p>• Configure, maintain, and support laptops, mobile phones, tablets, printers, conferencing tools, and related business hardware.</p><p>• Assist users across Windows, macOS, iOS, Android, and Microsoft 365 environments, delivering clear guidance and timely issue resolution.</p><p>• Anticipate potential disruptions by offering proactive support that helps maintain productivity for leadership teams.</p><p>• Prepare technology setups and deliver real-time assistance for executive meetings, presentations, and other high-visibility events.</p><p>• Partner with internal IT groups and external vendors to manage advanced technical incidents and ensure effective follow-through.</p><p>• Oversee executive device deployment, refresh activities, upgrades, and migration-related support throughout the hardware lifecycle.</p><p>• Act as a trusted resource on emerging technology and AI tools by advising leaders on practical usage and adoption opportunities.</p><p>• Create and maintain documentation, knowledge articles, and support insights that improve consistency across the executive support function.</p>
- 2026-11-11T00:00:00Z