<p>We are seeking a Desktop Support Technician to support workstation imaging, new hire setup, and Windows 11 deployment activities. This role will be responsible for preparing and configuring desktop and laptop systems, performing device imaging, setting up user workstations, and providing hands-on technical support to ensure a smooth end-user experience.</p><p><strong>Key Responsibilities</strong></p><ul><li>Perform desktop and laptop imaging, configuration, and deployment for new and existing users</li><li>Set up workstations, including hardware installation, peripheral connections, and basic network connectivity</li><li>Support Windows 11 installation, upgrades, configuration, and troubleshooting</li><li>Install and configure standard business applications, security tools, and system updates</li><li>Troubleshoot hardware, software, and operating system issues for desktops, laptops, printers, and related devices</li><li>Provide onsite and remote support for end users with a strong customer service focus</li><li>Maintain asset tracking, deployment records, and technical documentation</li><li>Assist with moves, adds, changes, and workstation refresh projects</li><li>Escalate complex technical issues as needed and collaborate with other IT team members to resolve incidents efficiently</li></ul><p><br></p>
<p>We’re looking for a Desktop Support Technician who enjoys helping people, solving technical issues, and making sure employees have the tools they need to be successful. In this role, you’ll support day-to-day desktop operations, including imaging devices, setting up workstations, deploying Windows 11, and assisting users with hardware, software, and mobile device support.</p><p>This is a great opportunity for someone who likes hands-on IT support, has strong customer service skills, and is comfortable supporting users in a fast-paced environment.</p><p><strong>What You’ll Be Doing</strong></p><ul><li>Image, configure, and deploy desktops and laptops for new hires and existing employees</li><li>Set up workstations, including monitors, docking stations, peripherals, and connectivity</li><li>Install, configure, and troubleshoot Windows 11 devices</li><li>Provide support for Office 365 applications, including Outlook, Teams, and other common tools</li><li>Create, update, and manage user accounts and permissions in Active Directory</li><li>Support Microsoft Intune for mobile device management, device enrollment, and basic policy support</li><li>Assist with mobile device setup and troubleshooting for company-issued phones and tablets</li><li>Set up and support conference room technology, including displays, audio/video equipment, and meeting platforms</li><li>Troubleshoot desktop, laptop, printer, software, and peripheral issues</li><li>Provide both onsite and remote support with a strong focus on customer service</li><li>Maintain asset inventory, deployment records, and support documentation</li><li>Help with workstation refreshes, office moves, and other IT support projects as needed</li></ul><p><br></p>
<p>Our client is seeking an IT Manufacturing Support Specialist to support end users and technology systems at its Anoka facility. This individual will serve as a key member of the IT support team, providing technical troubleshooting, device management, and infrastructure support in a manufacturing environment.</p><p>Responsibilities</p><ul><li>Provide onsite and remote technical support for end users in a manufacturing environment.</li><li>Troubleshoot and resolve hardware, software, operating system, mobile device, and networking issues.</li><li>Diagnose and resolve issues related to Windows 10/11, Microsoft 365, iOS devices, and enterprise applications.</li><li>Manage incidents and service requests through successful resolution while meeting service level agreements (SLAs).</li><li>Escalate complex technical issues to senior team members as needed.</li><li>Support device deployment, imaging, and provisioning activities, including PXE boot and SCCM processes.</li><li>Assist with network equipment deployments, infrastructure changes, and connectivity troubleshooting.</li><li>Maintain accurate documentation of support activities, resolutions, and IT asset inventory.</li><li>Create and update knowledge base documentation to improve support efficiency.</li><li>Collaborate with IT leadership and peers to support operational and project-based initiatives.</li><li>Participate in an on-call rotation and provide after-hours support when necessary.</li></ul><p><strong>Schedule:</strong> Onsite | Monday-Thursday, 6:00 AM-4:30 PM</p><p><strong>Training:</strong> Approximately two weeks, Monday-Friday, 8:00 AM-4:30 PM</p><p><br></p><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).</p>
<p>We are looking for a technology support leader to oversee IT and operational technology support for manufacturing environments in Plano, Texas. This position is well suited for someone who is comfortable working directly in production settings, solving issues that affect uptime, and coordinating closely with engineering, maintenance, and operations teams. The role combines hands-on technical problem solving with cross-functional collaboration to keep plant systems, user devices, and industrial networks running reliably.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee day-to-day technical support for plant operations, ensuring systems used across manufacturing sites remain stable, accessible, and responsive to production needs.</li><li>Diagnose and resolve issues involving industrial networks, end-user devices, software platforms, and connected equipment that may interrupt plant performance.</li><li>Support communication and connectivity among PLCs, HMIs, operator stations, and other manufacturing technologies used on the production floor.</li><li>Maintain and improve plant-floor infrastructure such as switches, wireless components, industrial network hardware, and workstation endpoints.</li><li>Work closely with controls engineers, maintenance staff, and production teams to identify root causes of operational technology issues and restore functionality quickly.</li><li>Coordinate installation, upkeep, and troubleshooting for industrial PCs, manufacturing applications, and operator-facing hardware used in daily operations.</li><li>Track network and system performance within production environments and take proactive steps to reduce downtime and operational disruption.</li><li>Contribute to infrastructure enhancements, facility expansion efforts, and other technology improvement projects across manufacturing locations.</li><li>Keep accurate records of configurations, support activities, asset inventories, and technical procedures to support ongoing operations and future maintenance.</li><li>Partner with corporate IT resources and external service providers when advanced escalation or specialized support is needed, including travel between facilities for onsite assistance.</li></ul>
We are looking for an IT Support Specialist II to provide dependable technical support and hands-on endpoint assistance for employees in Virginia Beach, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, maintaining reliable device operations, and supporting core Microsoft and identity administration tasks. In this role, you will manage incoming support requests, contribute to system stability and security monitoring, and help keep IT processes and documentation current.<br><br>Responsibilities:<br>• Manage the daily support queue by assessing incoming issues, documenting activity, resolving Tier 1 and Tier 2 requests, and closing tickets within defined service expectations.<br>• Record all support interactions, including direct and walk-up requests, in the ticketing system so work can be prioritized, tracked, and reported accurately.<br>• Troubleshoot user-facing technical problems involving computers, software, printers, peripherals, connectivity, and account access, escalating more complex matters with complete notes when needed.<br>• Prepare, deploy, maintain, repair, and track inventory for workstations, mobile devices, printers, and related equipment across the organization.<br>• Carry out assigned administration tasks in Active Directory, Microsoft 365, and Entra ID, including account setup, group updates, licensing changes, onboarding, offboarding, and access management.<br>• Perform approved patching and update activities for workstations and servers, review backup results each day, and raise any failures or exceptions for further action.<br>• Monitor endpoint, backup, system, and security alerts, complete initial troubleshooting, and escalate suspicious activity or policy concerns to the appropriate technical lead.<br>• Create and update knowledge articles, runbooks, support procedures, hardware records, and recurring service trend reports to improve operational visibility and consistency.<br>• Assist with network and infrastructure troubleshooting, backup and recovery exercises, and evaluation or user support for approved technologies such as Microsoft Copilot.<br>• Travel occasionally to satellite offices as needed to provide onsite technical support and related IT assistance.
<p>We are hiring an IT Support Administrator to provide Level 1–3 technical support for end users across the organization. This role supports day-to-day IT operations, troubleshooting a wide range of hardware, software, and connectivity issues.</p><p>Responsibilities:</p><ul><li>Provide Level 1–3 IT support</li><li>Support Office 365 and Active Directory</li><li>Image, deploy, and configure PCs</li><li>Troubleshoot enterprise applications, email, hardware, remote access, and connectivity</li><li>Support local and network printers</li><li>Perform updates for desktops, laptops, and mobile devices</li><li>Support VoIP systems</li><li>Manage Apple iPads and iPhones using mobile device management (MDM)</li></ul><p><br></p>
<p>We are seeking a skilled and service-oriented IT Support Administrator to join our team. This role will be responsible for handling a wide range of technical support needs, including Level 1 through Level 3 issues, while ensuring end users receive timely and effective assistance.</p><p>The ideal candidate will have hands-on experience supporting desktop and mobile technologies, enterprise applications, and core infrastructure in a fast-paced business environment.</p><p>Key Responsibilities:</p><ul><li>Provide technical support for Level 1, Level 2, and Level 3 IT issues across the organization.</li><li>Administer and support Microsoft Office 365 environments, including email and user account troubleshooting.</li><li>Perform PC imaging, deployment, and setup for new and existing users.</li><li>Manage user accounts, permissions, and group policies within Active Directory.</li><li>Troubleshoot and resolve issues related to enterprise applications, local and network printing, email, connectivity, remote access, and hardware.</li><li>Perform desktop, laptop, and mobile device updates, including patching and routine maintenance.</li><li>Support and troubleshoot VoIP phone systems.</li><li>Manage Apple iPads and iPhones through mobile device management (MDM) solutions.</li><li>Document issues, resolutions, and support procedures to improve service delivery.</li><li>Collaborate with internal teams and vendors to resolve escalated technical issues.</li></ul><p><br></p>
We are looking for a Technical (Application) Support Specialist to join a service-focused team in Utah in a contract capacity with the potential for a permanent role. This position supports internal users by resolving application-related issues, improving workflow performance, and delivering timely, well-documented solutions. The ideal candidate brings a strong customer support mindset, solid troubleshooting ability, and a willingness to contribute to both software support and occasional hands-on IT tasks.<br><br>Responsibilities:<br>• Handle incoming application support requests, prioritize issues appropriately, and drive tickets through completion within established service expectations.<br>• Investigate and resolve software, system workflow, and user-access concerns affecting day-to-day business operations.<br>• Set up, maintain, and refine user workflows within the company’s application environment, including platform-based support activities.<br>• Record diagnostic steps, outcomes, and recurring issue patterns to strengthen team knowledge and improve future support efficiency.<br>• Communicate with internal stakeholders to gather missing details, clarify reported problems, and provide clear status updates throughout the support process.<br>• Join client or user discussions when additional context is needed to identify root causes and confirm appropriate solutions.<br>• Partner with technical team members on basic infrastructure-related tasks during slower support periods, such as equipment setup, cabling, or other IT support projects.<br>• Contribute ideas that improve support processes, documentation standards, and issue resolution consistency across the team.
<p>We are seeking a hands-on IT Field Infrastructure Technician to support the deployment, maintenance, and ongoing operation of technology infrastructure across multiple locations. This role is responsible for installing and configuring network equipment, setting up end-user devices, supporting site openings, and providing on-site technical support.</p><p>The ideal candidate enjoys working in the field, troubleshooting hardware and network issues, and collaborating with both technical and non-technical stakeholders to ensure reliable technology operations.</p><p><br></p><p>Key Responsibilities: </p><p><strong>Infrastructure Deployment</strong></p><ul><li>Install and configure firewalls, switches, wireless access points, and network-connected devices</li><li>Coordinate ISP circuit activations and configure basic network services (VLANs, DHCP, DNS)</li><li>Deploy laptops, printers, VoIP phones, displays, and backup power systems</li><li>Validate infrastructure readiness prior to site go-live</li></ul><p><strong>Field Support</strong></p><ul><li>Travel to locations to troubleshoot network, hardware, and connectivity issues</li><li>Replace and reconfigure equipment as needed</li><li>Support hardware refreshes and technology lifecycle initiatives</li><li>Maintain accurate network and asset documentation</li></ul><p><strong>IT Support</strong></p><ul><li>Provision, image, and deploy endpoint devices</li><li>Support Microsoft 365 workstation setup and user onboarding</li><li>Collaborate with internal and outsourced support teams on escalations</li><li>Assist with asset management and inventory tracking</li></ul>
<p>We are looking for a Help Desk Technician to provide front-line technical support for end users. This contract position focuses on resolving everyday desktop and account-related issues, supporting user onboarding activities, and helping maintain a reliable technology environment. The ideal candidate is comfortable working with Windows-based systems, managing user access, and delivering responsive service with a detail-oriented approach.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-level technical assistance for hardware, software, and access-related issues reported by employees</p><p>• Set up new user accounts, configure system access, and prepare workstations for incoming staff</p><p>• Support and troubleshoot devices running Microsoft Windows 11 to ensure smooth day-to-day operation</p><p>• Maintain and update user profiles, permissions, and group access within Active Directory</p><p>• Respond to service requests in a timely manner and document incidents, actions taken, and resolutions</p><p>• Guide users through basic troubleshooting steps and escalate more complex issues when needed</p><p>• Assist with workstation deployment, configuration changes, and general desktop support tasks</p>
<p>We are seeking a reliable and customer-focused <strong>Help Desk Technician</strong> to join our team. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and ensure timely resolution of IT service requests.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide day-to-day help desk support for desktop, laptop, and user account issues.</li><li>Support and administer <strong>Active Directory</strong>, including user account creation, password resets, and access management.</li><li>Assist with <strong>Office 365</strong> support, including Outlook, Teams, and other Microsoft applications.</li><li>Perform <strong>PC imaging, setup, deployment, and refreshes</strong> for new and existing employees.</li><li>Manage and update incidents and requests through the <strong>ticketing system</strong>, ensuring accurate documentation and timely follow-up.</li><li>Troubleshoot hardware, software, printer, and connectivity issues.</li><li>Escalate more complex technical problems to senior IT staff when needed.</li><li>Provide excellent customer service and clear communication to end users.</li></ul><p><br></p>
The Help Desk III / Senior IT Support Specialist serves as a senior escalation point for complex end-user, endpoint, identity, Microsoft 365, and infrastructure-related issues. This role bridges traditional desktop support and systems administration and is expected to independently troubleshoot issues across endpoints, identity, networking, and enterprise applications. The ideal candidate has advanced troubleshooting skills and experience supporting Microsoft Intune, Entra ID, Active Directory, Microsoft 365, PowerShell, and enterprise endpoint environments. Key Responsibilities Serve as an escalation point for Tier 1 and Tier 2 support teams. Troubleshoot complex Windows, Microsoft 365, identity, endpoint, and network issues. Administer Active Directory users, groups, permissions, Group Policy, and computer objects. Support Microsoft Entra ID, MFA, SSO, Conditional Access, and identity-related issues. Administer and troubleshoot Microsoft Intune-managed endpoints. Support Windows Autopilot provisioning and application deployments. Troubleshoot TCP/IP, DNS, DHCP, VPN, VLAN, wireless, and LAN connectivity issues. Develop PowerShell scripts to automate repetitive support and administrative tasks. Assist Systems and Network teams with infrastructure troubleshooting and project work. Perform root-cause analysis for recurring technical issues. Create technical documentation, SOPs, and knowledge-base articles. Mentor entry level Help Desk and Desktop Support technicians.
We are looking for a Senior IT Support Specialist to provide hands-on technical support for end users and office technology in New York. This contract opportunity with permanent potential is ideal for someone who enjoys resolving complex support issues, maintaining reliable workstation performance, and assisting with a wide range of hardware, software, and connectivity needs. The role will support daily operations across desktops, mobile devices, collaboration tools, and core business applications while contributing to broader IT improvement efforts.<br><br>Responsibilities:<br>• Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels.<br>• Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance.<br>• Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization.<br>• Diagnose and resolve problems affecting essential business applications and internal technology systems.<br>• Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects.<br>• Maintain accurate records for technology assets, equipment assignments, and support documentation.<br>• Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components.<br>• Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed.<br>• Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity.
<p>We are seeking a Senior IT Support Specialist to join an established organization in Coalinga. This is a hands-on technical role that will serve as an escalation point for Tier 2 IT issues while providing technical guidance and mentorship to junior IT staff.</p><p><br></p><p>Responsibilities:</p><ul><li>Troubleshoot escalated hardware, software, network, access, and connectivity issues</li><li>Support Windows Server, Microsoft 365, Active Directory/Entra ID, virtualization, backups, and endpoint technologies</li><li>Support LAN/WAN, wireless, DNS, DHCP, VLAN, VPN, and VoIP environments</li><li>Assist with server administration, patching, maintenance, and troubleshooting</li><li>Provide technical direction and mentoring to junior IT staff</li><li>Support onboarding, offboarding, equipment deployment, and access management</li><li>Maintain technical documentation and coordinate with technology vendors</li></ul><p><br></p>
<p>We are seeking a customer-focused IT Support Help Desk Technician to provide first-level technical support for end users across the organization. This role serves as the primary point of contact for troubleshooting hardware, software, mobile device, and basic business application issues while ensuring timely resolution and excellent customer service.</p><p>The ideal candidate has strong communication skills, a technical aptitude, and a passion for helping users solve technology challenges. This position offers the opportunity to work closely with IT team members and gain exposure to a broad range of systems and technologies. [IT Support Help Desk | PDF]</p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support for hardware, software, mobile devices, and business application issues.</li><li>Diagnose and troubleshoot common technical problems, escalating issues when necessary.</li><li>Log, track, and update support requests within the organization's ticketing system.</li><li>Communicate ticket status and resolution updates to end users.</li><li>Assist with user account support and general technology requests.</li><li>Create, update, and maintain electronic forms, templates, and support documentation.</li><li>Generate reports related to open support tickets and service requests.</li><li>Collaborate with IT team members to resolve technical issues and support ongoing initiatives.</li><li>Maintain accurate documentation of troubleshooting steps and resolutions.</li><li>Perform additional technology support duties as assigned.</li></ul><p><br></p>
<p>Our client is seeking an IT Support Technician to support workstation deployment, device imaging, asset management, and end-user technology readiness. </p><p>This role is ideal for an IT professional with hands-on experience supporting desktops, laptops, and device deployments, or a highly motivated IT support professional looking to grow their skills in Microsoft Intune and endpoint management.</p><p>The primary focus of this role is staging, imaging, configuring, and deploying end-user devices while maintaining accurate asset records and ensuring a smooth technology deployment experience. The individual may also assist with service desk activities, including hardware troubleshooting, printer support, equipment upgrades, and workstation replacements.</p><p>Key Responsibilities</p><p>• Configure, image, stage, and deploy desktops, laptops, and mobile devices for end users.</p><p>• Support workstation lifecycle management, including new deployments, upgrades, refreshes, and replacements.</p><p>• Utilize Microsoft Intune to deploy operating system images, applications, updates, and configurations.</p><p>• Assist with endpoint and workstation management within an Intune-managed environment.</p><p>• Maintain accurate asset inventory and device tracking records.</p><p>• Support software deployment and installation activities.</p><p>• Perform testing and quality assurance checks prior to device deployment.</p><p>• Document deployment activities, configurations, and inventory updates.</p><p>• Assist with routine service desk requests, including: </p><p>o PC and laptop troubleshooting</p><p>o Printer setup and support</p><p>o Peripheral installation and configuration</p><p>o Hardware upgrades and replacements</p><p>o Basic software support</p><p>• Track and manage work requests through ticketing and asset management systems.</p><p>• Follow established IT security, compliance, and operational procedures.</p><p>Other duties as needed</p>
<p>We are looking for an Administrative Support to provide dependable front-office and clerical support for a school-based environment in Santa Barbara, California. This is a Contract position suited for someone who can manage multiple administrative tasks, communicate professionally with staff and families, and keep records and schedules well organized. The ideal candidate brings strong attention to detail, confidence with office technology, and the ability to support daily operations with accuracy and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate day-to-day office activities to help ensure smooth and efficient administrative operations.</p><p>• Draft and prepare written communications such as letters, notices, and informational updates for staff and families.</p><p>• Maintain and update records including timesheets, personnel documentation, student or staff rosters, calendars, and budget-related files.</p><p>• Respond to questions from staff, students, and families by providing clear information about district guidelines, procedures, and general office matters.</p><p>• Enter, review, and retrieve data using computer systems while utilizing standard office equipment to complete administrative tasks.</p><p>• Arrange substitute coverage when needed to support classroom scheduling and continuity.</p><p>• Assist with budget tracking by compiling financial information, monitoring account activity, and recording expenditures.</p><p>• Organize meetings, training sessions, conferences, and appointments based on operational needs and leadership direction.</p><p>• Manage front-desk interactions by screening phone calls and visitors while ensuring site security expectations are followed.</p><p>• Order supplies and services and submit maintenance-related work requests as needed to support school operations.</p>
<p><strong>IT Help Desk Specialist</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A growing professional services organization based in Los Angeles, California is seeking an IT Help Desk Specialist to provide responsive technology support to employees and help maintain reliable day-to-day IT operations. The organization offers a collaborative environment where team members can gain exposure to a broad range of Microsoft technologies while developing their technical skills and growing into additional IT responsibilities.</p><p><br></p><p><strong>Role Summary</strong></p><p>The IT Help Desk Specialist will serve as a first point of contact for employees experiencing technology issues. This role will provide hands-on support across Windows devices, Microsoft 365, user accounts, hardware, software, printers, networking, and remote connectivity. The ideal candidate has strong troubleshooting fundamentals, excellent customer service skills, and an interest in growing their career in IT support and systems administration.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-level technical support for employees through in-person, email, phone, collaboration tools, and ticketing channels.</li><li>Troubleshoot Windows, Microsoft 365, passwords, account lockouts, printers, peripherals, VPN, Wi-Fi, and basic network connectivity issues.</li><li>Support employee onboarding and offboarding, including user account setup, access changes, and workstation preparation.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, software, and other workplace technology.</li><li>Manage support requests through the IT ticketing system, documenting troubleshooting steps and ensuring timely resolution or escalation.</li><li>Support Active Directory and cloud-based identity administration for routine user and access requests.</li><li>Maintain technology inventory, documentation, and internal knowledge resources.</li><li>Assist senior IT staff with software deployments, system testing, documentation, and company-wide technology projects.</li><li>Coordinate with technology vendors and escalate complex technical issues when appropriate.</li><li>Communicate technical solutions clearly and professionally to non-technical users.</li></ul><p><strong>Additional Details</strong></p><ul><li>Fully onsite </li><li>Standard schedule: 8:30 a.m. - 5:30 p.m. with a one-hour lunch break</li><li>Occasional overtime may be required during peak business periods and month-end activities</li><li>Limited local travel may occasionally be required</li><li>Opportunity to gain experience across a broad Microsoft-focused IT environment and grow into more advanced technical responsibilities</li></ul>
<p>We are hiring a <strong>Desktop Support Engineer</strong> to support users, devices, and endpoint technologies in a Microsoft-focused environment. This role is ideal for someone with strong troubleshooting skills and experience managing devices through Microsoft Intune.</p><p>Responsibilities</p><ul><li>Provide Tier 1 and Tier 2 support for end users</li><li>Deploy, configure, and maintain Windows laptops and desktops</li><li>Manage devices using Microsoft Intune</li><li>Support software installations, upgrades, and patching</li><li>Troubleshoot hardware, software, networking, and printing issues</li><li>Configure and support Microsoft 365 applications</li><li>Maintain accurate documentation and asset inventory</li><li>Assist with onboarding and offboarding processes</li><li>Support endpoint security initiatives</li></ul><p><br></p>
We are looking for a dependable Help Desk/IT Support specialist to provide hands-on technical assistance for a government organization in California. This Long-term Contract position will support employees with day-to-day IT needs, including account administration, workstation setup, and responsive issue resolution in a primarily onsite environment. The role is well suited for someone who enjoys delivering strong customer service, learning quickly, and contributing across a broad range of desktop and infrastructure support tasks.<br><br>Responsibilities:<br>• Deliver front-line technical support to staff by diagnosing and resolving hardware, software, and access-related issues in a timely manner.<br>• Set up new employees for success by preparing devices, creating profiles, provisioning accounts, and ensuring smooth onboarding and offboarding activities.<br>• Administer user access within Active Directory and Microsoft 365, including password resets, account maintenance, and permission updates.<br>• Monitor and respond to service desk requests, manage ticket flow effectively, and maintain clear communication with end users throughout issue resolution.<br>• Provide onsite desktop support for Windows-based systems, printers, and other end-user technology across the organization.<br>• Assist with basic networking and server-related support needs, escalating more complex issues when necessary.<br>• Support technology readiness for meetings and occasional council sessions by helping ensure equipment and connectivity function properly.<br>• Partner with the IT Manager during knowledge transfer to maintain continuity of support while covering the leave period.
We are looking for an Application Support Engineer to deliver frontline and intermediate support for essential business applications in Glasgow, Kentucky. This Long-term Contract position will focus on maintaining stable application performance, resolving user and system issues, and partnering with technical and business teams to keep daily operations running smoothly. The role also contributes to compliance, access governance, and audit readiness across supported systems.<br><br>Responsibilities:<br>• Deliver Level 1 and Level 2 support for core enterprise applications, responding to incidents and service requests with timely troubleshooting and resolution.<br>• Investigate problems involving application processing, interfaces, batch activity, printing, security, and user access, and escalate complex matters to specialized teams or vendors when needed.<br>• Support JD Edwards and related platforms used across business operations, helping ensure dependable system availability and effective user assistance.<br>• Oversee interface and transaction activity between internal platforms and external partners, identifying rejected, delayed, or duplicate transmissions and coordinating corrective action.<br>• Provide operational support for RF-enabled and connected applications that support warehouse, inventory, manufacturing, and distribution functions.<br>• Manage tickets through the IT service management platform, ensuring each case includes clear diagnostic details, business impact, and documented outcomes.<br>• Contribute to IT controls and compliance activities by assisting with access reviews, provisioning validation, privileged access checks, and audit evidence collection.<br>• Help maintain change control standards by confirming approvals, testing records, and implementation documentation are complete for production updates.<br>• Create and update knowledge articles, support procedures, and troubleshooting documentation to improve consistency and reduce recurring issues.<br>• Track recurring incidents and service trends, then share recommendations that improve application reliability and support efficiency.
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies.<br><br>Responsibilities:<br>• Deliver second-line technical support for end-user hardware, software, and application issues across the business<br>• Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams<br>• Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment<br>• Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency<br>• Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching<br>• Assist with account, access, and device administration in Active Directory and Azure AD environments<br>• Perform foundational network troubleshooting to identify connectivity issues and support issue resolution<br>• Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation<br>• Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
We are looking for an Application Support Engineer to deliver high-quality assistance to merchant partners and help optimize their experience across technical and operational workflows. This Long-term Contract position is based in Pittsburgh, Pennsylvania, and focuses on supporting client implementations, resolving application issues, and improving day-to-day support processes. The ideal candidate will combine strong troubleshooting ability with clear communication and a practical understanding of integrations, documentation, and cross-functional collaboration.<br><br>Responsibilities:<br>• Support merchant partners with guidance on platform usage, implementation approach, troubleshooting, marketing-related questions, and accounting process alignment.<br>• Investigate and resolve integration challenges involving ecommerce storefronts, APIs, and back-end order management environments.<br>• Create and refine support procedures that improve service quality, consistency, and operational efficiency.<br>• Produce clear technical documentation for recurring issues, workflows, configurations, and resolution steps.<br>• Collaborate with internal teams to establish effective processes that span support, product, and engineering functions.<br>• Gather client insights and translate recurring feedback into actionable recommendations for product and engineering improvements.<br>• Monitor application performance issues and respond to support requests with timely, solution-oriented communication.