188 Results for It Support Technician Jobs

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PC Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a PC Technician to support a short-term Contract assignment in Fort Lauderdale, Florida. This role will focus on removing workstation equipment, assisting with office relocation activities, and helping retire outdated technology in an organized and efficient manner. The position is ideal for someone who is comfortable working hands-on with computer hardware and related devices in a fast-paced environment. Responsibilities:• Remove desktop workstations, peripherals, and related equipment with care and attention to inventory control• Support office relocation efforts by disconnecting, organizing, and preparing technology assets for transport or storage• Decommission outdated devices and hardware according to established procedures• Handle computer equipment, cabling, and accessories safely during setup, breakdown, and movement activities• Assist with identifying, sorting, and staging Dell and Apple hardware for removal or reassignment• Maintain an orderly work area and help ensure equipment is tracked throughout the assignment
2026-10-20T00:00:00Z

PC Technician

South Plainfield, NJ
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated PC Technician to join our team in South Plainfield, New Jersey. This is a contract position with the potential for long-term employment, perfect for a proactive individual who thrives in a hands-on, support-focused role. The ideal candidate will provide technical support across multiple locations, ensuring smooth business operations and resolving technical issues efficiently. Responsibilities: • Provide comprehensive desktop and PC support across main and satellite office locations. • Troubleshoot and maintain printers, including high-volume and specialized label printers. • Offer basic support for NetSuite and assist with related system issues. • Manage and support the RingCentral communication platform. • Maintain and troubleshoot security camera systems to ensure functionality. • Address and resolve hardware and software issues in a Windows/Microsoft environment. • Collaborate with a small IT team to ensure seamless technology operations. • Travel occasionally to satellite locations to provide on-site technical support. • Respond promptly to reactive troubleshooting needs in a fast-paced environment. • Assist with general IT support tasks as they arise across business operations.
2026-09-25T00:00:00Z

PC Technician

Souderton, PA
onsite
Permanent / Full Time
40000 - 45000 USD / Yearly
We are looking for a PC Technician to support day-to-day technology needs for office staff in Souderton, Pennsylvania. This position focuses on resolving desktop software and hardware issues, assisting users with business applications, and producing operational reports that support the manufacturing environment. The role also partners with the IT team on issue resolution and project-based work while providing hands-on support when on-site assistance is needed. Responsibilities: • Provide technical support to office employees by diagnosing and resolving issues related to desktop systems, software applications, and peripheral devices. • Assist users with the organization's software tools, ensuring questions are addressed promptly and systems are functioning effectively. • Develop and maintain reports through RubberTree WebQuery in connection with the P21 platform to support business operations. • Perform on-site troubleshooting and hardware installation when remote support is not sufficient or physical setup is required. • Collaborate with other IT team members to manage service requests, investigate incidents, and complete assigned technical projects. • Document troubleshooting steps, solutions, and recurring issues to improve support consistency and knowledge sharing.
2026-10-15T00:00:00Z

Desktop Support Analyst

West Chester, OH
onsite
Temporary / Contract
24 - 28 USD / Hourly
About the OpportunityWe are seeking a Desktop Support Analyst to provide exceptional end-user support while helping oversee the organization's IT asset lifecycle. This role will serve as a primary point of contact for desktop support issues and will play a critical role in managing hardware assets, software inventory, device deployments, and technology refresh initiatives.The ideal candidate combines strong technical troubleshooting skills with experience maintaining accurate asset records, coordinating technology deployments, and ensuring employees have the tools they need to be productive.WKey ResponsibilitiesEnd User Support<ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Troubleshoot and resolve hardware, software, operating system, and connectivity issues.</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Assist with account administration, password resets, access requests, and device provisioning.</li><li>Image, configure, deploy, and upgrade desktop and laptop systems.</li><li>Support conference room technologies and remote workforce tools.</li><li>Document incidents, requests, and resolutions within the IT ticketing system.</li><li>Escalate complex issues to infrastructure, networking, security, or application support teams when necessary.</li></ul>IT Asset & Lifecycle Management<ul><li>Maintain accurate inventory records for desktops, laptops, monitors, mobile devices, peripherals, and software assets.</li><li>Track technology assets throughout their lifecycle, including procurement, deployment, maintenance, refresh, reassignment, and disposal.</li><li>Manage asset receiving, tagging, inventory audits, and reconciliation activities.</li><li>Coordinate employee onboarding and offboarding processes, ensuring timely device deployment and recovery.</li><li>Monitor hardware warranties, lease expirations, and refresh schedules.</li><li>Partner with vendors and procurement teams to support hardware ordering and inventory management.</li><li>Ensure asset management documentation remains current and audit-ready.</li><li>Generate reports on asset utilization, inventory levels, lifecycle status, and replacement planning.</li><li>Assist with software license tracking and compliance initiatives.</li><li>Support endpoint lifecycle programs, including workstation refreshes and equipment standardization efforts.</li></ul>
2026-10-14T00:00:00Z

Desktop Support Analyst

Grand Rapids, MI
onsite
Temporary to Hire
24.7 - 28.6 USD / Hourly
We are looking for a Desktop Support Analyst to join our Telecom Services team in Grand Rapids, Michigan in a contract capacity with permanent potential. This role focuses on delivering reliable desktop support for end users by resolving hardware and software issues, preparing and deploying systems, and helping maintain a stable computing environment. The ideal candidate is comfortable working in a fast-paced support setting, providing remote assistance, and contributing to team processes that improve service quality and user experience. Responsibilities: • Troubleshoot desktop, laptop, and thin-client issues by identifying root causes, repairing faults, and restoring end-user productivity. • Handle support tickets and service requests efficiently, including remote problem resolution and coordination for equipment shipment when hands-on repair is needed. • Install, configure, image, and deploy new computer systems while helping organize rollout activities for hardware refreshes and user onboarding. • Perform software updates, hardware replacements, backup support, and diagnostic testing to keep devices secure, current, and fully operational. • Support IT initiatives by contributing to departmental and cross-functional projects involving end-user technology and workplace systems. • Guide fellow desktop support team members on standard procedures, provide process training, and reinforce consistent service delivery practices. • Create and maintain support documentation and knowledge resources to strengthen team troubleshooting and improve issue resolution times. • Track desktop support activity for compliance with established standards, and help ensure asset records and inventory processes remain accurate. • Assist with hardware and software purchasing planning by offering operational input on support needs, device standards, and deployment readiness.
2026-10-13T00:00:00Z

Desktop Support Analyst

North Charleston, SC
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in North Charleston, South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving hardware, software, and connectivity issues while helping employees stay productive in a fast-paced onsite environment. The role includes desktop support, user setup and orientation, and day-to-day system and network assistance. Responsibilities: • Deliver onsite technical support for desktops, workstations, and related peripherals, resolving issues efficiently to minimize downtime. • Diagnose and troubleshoot hardware, software, and operating system problems across Windows 10 devices. • Set up, configure, and maintain desktop equipment, including Bluetooth-enabled devices and other user accessories. • Support new user onboarding by preparing systems, assisting with IT orientation, and ensuring proper access to required tools. • Perform desktop imaging, system configuration, and routine administration tasks to keep endpoints standardized and secure. • Manage user accounts and permissions within Active Directory as part of daily support activities. • Assist with system administration and basic network support to address connectivity and infrastructure-related issues. • Document technical issues, resolutions, and support activities to maintain accurate service records and improve support processes.
2026-10-05T00:00:00Z

Desktop Support Analyst

Nashville, TN
onsite
Temporary / Contract
25 - 30 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-10-14T00:00:00Z

Desktop Support Analyst

Dallas, TX
onsite
Temporary / Contract
26 - 31 USD / Hourly
This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting. POSITION: DESKTOP SUPPORTLOCATION: DALLAS, TXDURATION: 4 MONTH CONTRACT TO PERMANENTRATE: $26 - $31/HOUR RESPONSIBILITIES<ul><li>Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.</li><li>Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.</li><li>Document, track, and resolve service requests using IT ticketing and change management processes.</li><li>Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.</li></ul>
2026-10-20T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
29.45 - 34.1 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving device, access, and hardware issues while delivering dependable day-to-day support across a fast-paced environment. The role focuses on maintaining desktop performance, supporting Apple-based technology, and helping employees stay productive through responsive service and sound troubleshooting. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues, ensuring timely resolution for end users. • Support Apple devices and Apple iOS platforms by diagnosing problems, configuring settings, and maintaining reliable performance. • Administer device management tasks through Jamf Pro, including provisioning, policy updates, and routine support activities. • Troubleshoot hardware failures and coordinate repair or replacement of workstations and related equipment as needed. • Assist users with identity and access issues by supporting authentication tools such as Okta. • Provide support for desktop environments that interact with technologies such as Cisco, Citrix, Android, and computer hardware platforms. • Set up, image, deploy, and maintain end-user devices to meet operational and security standards. • Document incidents, solutions, and recurring technical issues to improve service efficiency and knowledge sharing.
2026-10-02T00:00:00Z

Desktop Support Analyst

Anderson, SC
onsite
Temporary to Hire
25 - 28 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Anderson, South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving hardware and software issues, preparing devices for employees, and keeping desktop operations running smoothly in an onsite environment. The role supports daily IT service needs through device setup, troubleshooting, ticket coordination, and asset tracking while delivering responsive service to internal users. Responsibilities:• Prepare, configure, and deploy desktops, laptops, and related equipment for new employees and current employees needing replacements or upgrades.• Image and set up company laptops and workstations to ensure devices are ready for user productivity and aligned with internal standards.• Troubleshoot technical issues involving end-user hardware, operating systems, and installed applications, resolving problems in a timely manner.• Install, update, and maintain desktop software and Windows-based systems across the supported user environment.• Administer support requests through ServiceNow by monitoring the incident queue, resolving tickets directly, or routing them appropriately.• Communicate progress clearly by documenting troubleshooting steps, status updates, and final resolutions within support tasks and tickets.• Issue encryption-related access information to authorized users when needed and assist with related support questions.• Track technology assets, maintain inventory records, and monitor stock levels for computer supplies and support equipment.• Provide input on hardware needs by identifying when replacement devices or additional equipment should be purchased.• Assist with general desktop support duties as assigned, including break/fix support and equipment transport when required.• Preferred skills: Intune MDM, Duo MFA, Microsoft 365, Active Directory/Entra ID
2026-10-05T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders. Responsibilities: • Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment. • Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed. • Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices. • Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs. • Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency. • Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users. • Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current. • Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations.
2026-10-15T00:00:00Z

Desktop Support Analyst

Valencia, CA
onsite
Temporary to Hire
24.5385 - 28.413 USD / Hourly
We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment. Responsibilities:• Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.• Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.• Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.• Receive, track, and update technical support requests through the organization's ticket management system.• Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.• Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.• Handle common desktop support tasks such as software installation, password assistance, and basic user account support.• Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.
2026-10-19T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-10-15T00:00:00Z

HP Laptop Technician

Houston, TX
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for an HP Laptop Technician to support a short-term Contract assignment in Houston, Texas. This role focuses on diagnosing, rebuilding, and repairing a large batch of HP laptops with physical hardware issues, helping the onsite team complete work that cannot be absorbed internally. The ideal candidate brings hands-on repair experience, HP certification, and the ability to work a consistent onsite schedule for a 2-month engagement. Responsibilities: • Inspect HP laptops to identify hardware damage and determine the scope of repair needed before work begins. • Replace damaged components such as cracked displays, missing keys, and other failed laptop parts to restore devices to working condition. • Rebuild and configure repaired machines so they are ready for return to service after maintenance is completed. • Manage a repair queue of approximately 100 laptops while maintaining accuracy, efficiency, and organized workflow practices. • Perform hands-on troubleshooting to resolve device issues and confirm that repaired systems meet functional expectations. • Work onsite 4 to 5 days each week in Houston, Texas, aligning with the required project schedule throughout the assignment. • Coordinate with the client team to provide status updates, surface repair blockers, and support timely completion of the project.
2026-10-19T00:00:00Z

Customer Support Specialist

Vista, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
A growing North County manufacturer is seeking a responsive, organized Customer Support & Order Management Specialist to serve as a key connection between customers, sales, warehouse operations, and logistics. This is an excellent opportunity for someone who enjoys helping customers but also likes the administrative and operational side of getting things done.You'll manage customer inquiries from initial order entry through delivery updates and resolution of any issues. The team needs someone who can stay organized when priorities change, communicate clearly when something goes off track, and make sure customers receive accurate information rather than being passed from department to department. Your responsibilities will include:<ul><li>Respond to customer inquiries by phone and email regarding orders, products, availability, and delivery schedules.</li><li>Enter customer orders and verify pricing, quantities, shipping details, and purchase order information.</li><li>Monitor open orders and communicate status updates to customers.</li><li>Coordinate with warehouse and logistics teams regarding shipments, delays, and delivery changes.</li><li>Investigate order discrepancies, damaged shipments, returns, and missing items.</li><li>Process order changes, cancellations, credits, and replacement requests according to company procedures.</li><li>Maintain accurate customer account notes and order records.</li><li>Work with sales representatives to resolve customer concerns and improve service.</li><li>Follow up on outstanding issues until the customer receives a clear resolution.</li><li>Prepare order reports and track recurring customer service issues.</li><li>Assist with account setup and customer documentation.</li><li>Identify workflow improvements that reduce order errors and response times.</li></ul>
2026-10-13T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver outstanding service to customers through timely, professional, and solutions-focused support. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-10-07T00:00:00Z

Data Center Technician

Glendale, AZ
onsite
Temporary / Contract
30 - 40 USD / Hourly
Robert Half is currently hiring Data Center Technicians to support several of our clients with growing data center operations. We are looking for hands-on technical professionals who are comfortable working in fast-paced, mission-critical environments and supporting server, hardware, cabling, and infrastructure needs. Responsibilities<ul><li>Install, rack, stack, and decommission servers and related hardware</li><li>Perform hardware swaps, break/fix support, and component replacement</li><li>Troubleshoot servers, network devices, and data center equipment</li><li>Assist with structured cabling, patching, labeling, and cable management</li><li>Perform basic connectivity and hardware testing</li><li>Follow documented procedures, change controls, and safety standards</li><li>Maintain accurate inventory and service documentation</li><li>Escalate hardware or infrastructure issues as needed</li></ul>
2026-10-01T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

York, PA
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a team in Pennsylvania in a contract-to-permanent capacity. This position focuses on delivering hands-on technical support for end-user devices, business applications, and workplace technology across an active operational environment. The ideal candidate is comfortable resolving desktop and laptop issues, supporting Microsoft tools and mobile devices, and providing responsive service to employees while maintaining accurate support records. Responsibilities: • Provide day-to-day technical support for desktops, laptops, printers, projectors, and other end-user hardware across the site. • Set up, update, and maintain workstation configurations so systems remain aligned with approved software versions and operational standards. • Record, manage, and close support incidents through ServiceNow while keeping detailed notes on troubleshooting steps and outcomes. • Assist employees with Microsoft 365 tools, including Outlook, Office applications, and OneDrive, as well as Android and Apple mobile devices. • Track equipment inventory and document device changes such as installations, relocations, and removals using established change management practices. • Guide users on effective use of workstations, software applications, and the local network environment through informal training and support. • Troubleshoot issues affecting shop floor machines and related systems, with role-specific training provided as needed. • Support additional business applications and software platforms as operational needs evolve. • Move throughout office and production areas regularly, including climbing stairs and walking the shop floor multiple times during the day to deliver on-site assistance.
2026-10-15T00:00:00Z

Help Desk/Desktop Support Analyst

Fort Mill, SC
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support across manufacturing operations in Fort Mill, South Carolina. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day user issues, supporting endpoint technology, and working closely with both local teams and broader IT partners. The role combines desktop support, device administration, and shop-floor technology assistance in a fast-moving environment where reliability, responsiveness, and clear communication are essential. Responsibilities: • Deliver first-line onsite IT support for employees and operational teams, addressing hardware, software, and connectivity issues in office and production settings. • Set up, image, configure, and deploy Windows-based computers and related devices in alignment with established enterprise standards. • Diagnose and resolve problems involving desktops, mobile equipment, wireless tools, label printers, barcode scanners, tablets, and other manufacturing technology. • Perform routine user account support tasks within Active Directory and Entra, including access updates and password assistance. • Assist with employee onboarding by preparing equipment, transferring data, completing upgrades, and ensuring workstations are ready for use. • Guide end users on effective use of supported applications and equipment, helping improve adoption and reduce repeat issues. • Maintain endpoint security settings and support local efforts related to vulnerability response and cybersecurity incident follow-up. • Provide technical support for connected manufacturing and IoT devices, ensuring dependable setup, communication, and ongoing functionality. • Partner with infrastructure teams, vendors, and business stakeholders to support audits, equipment procurement, escalations, and continuous improvement initiatives, including weekly travel between sites as needed.
2026-10-14T00:00:00Z

Help Desk/Desktop Support Analyst

Independence, OH
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
Position SummaryOur client is seeking an experienced Software Support Analyst to join a collaborative team of support professionals. The organization is preparing to release two new software systems, requiring end users to migrate to the new platforms. This transition is expected to create an increased need for application assistance, troubleshooting, and user education.The Software Support Analyst will provide first-line support for SaaS applications, respond to incoming support requests, investigate software-related issues, and guide users through effective resolutions. The ideal candidate has previous experience supporting software or business systems, strong communication skills, sound problem-solving abilities, and an interest in developing into a future Customer Success Manager role. Key Responsibilities<ul><li>Provide first-line support for SaaS platforms, software applications, and related system functionality.</li><li>Respond to incoming support requests received by phone, email, chat, or the organization’s ticketing system.</li><li>Evaluate and prioritize support requests based on urgency, business impact, and established service expectations.</li><li>Assist end users as they migrate to and begin using two newly released software systems.</li><li>Troubleshoot application access, configuration, navigation, functionality, and general usage issues.</li><li>Gather relevant information from users and apply diagnostic procedures to identify the cause of software problems.</li><li>Ask clear, targeted questions to understand reported issues and guide users through appropriate troubleshooting steps.</li><li>Explain software features, processes, and solutions in clear, user-friendly language.</li><li>Educate users on proper system procedures to improve adoption and reduce repeated support requests.</li><li>Accurately document support requests, troubleshooting steps, identified causes, and completed resolutions in the ticketing system.</li><li>Maintain detailed records of unresolved issues and provide complete information when escalating tickets to second-level support or technical teams.</li><li>Monitor escalated issues to help ensure timely resolution and user satisfaction.</li><li>Identify recurring support trends and potential system-wide problems.</li><li>Test and document suspected software issues before forwarding them to the appropriate technical resource.</li><li>Communicate known issues, service interruptions, and resolution updates to affected users and internal stakeholders.</li><li>Contribute to support documentation, knowledge-base articles, frequently asked questions, and user instructions.</li><li>Partner with implementation, product, technical, and customer-facing teams to improve the overall user experience.</li><li>Perform additional software support responsibilities as needed.</li></ul>
2026-10-16T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
remote
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in New York, New York. This Long-term Contract position focuses on supporting Mac-based environments, resolving application issues, and delivering timely solutions that keep employees productive. The ideal candidate brings strong troubleshooting ability, experience working through service desk requests, and a customer-focused approach to desktop support. Responsibilities: • Deliver day-to-day technical support for users working primarily on Mac devices, addressing software and hardware issues efficiently. • Investigate and resolve application-related problems, with an emphasis on restoring functionality and minimizing user disruption. • Manage incoming service desk tickets, document resolutions clearly, and ensure requests are handled within expected response times. • Provide support for Windows-based systems when needed, including assistance with Microsoft Windows 10 environments. • Assist with account access and user support tasks involving Active Directory and related desktop tools. • Troubleshoot a wide range of end-user technology concerns, escalating more complex issues when appropriate. • Communicate clearly with employees to understand reported problems, explain solutions, and maintain a high level of service. • Contribute to a stable support environment by tracking recurring issues and sharing practical recommendations for improvement.
2026-10-02T00:00:00Z

Help Desk/Desktop Support Analyst

Bonita Springs, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Cape Coral, Florida in a contract-to-permanent capacity. This role is suited for a service-oriented IT specialist who can resolve end-user issues efficiently, communicate clearly with employees at all levels, and maintain strong documentation throughout the support process. The position will play a key part in delivering dependable technical assistance, improving the user experience, and supporting day-to-day service desk operations. Responsibilities:• Deliver responsive technical support to employees across the organization, including executive leadership, while maintaining a high standard of service.• Investigate incidents by asking targeted diagnostic questions, identifying underlying causes, and working toward timely resolution of hardware, software, and access-related problems.• Support business applications and core IT environments by addressing user requests, troubleshooting system issues, and providing practical solutions whenever possible.• Record each support interaction with clear, accurate ticket notes so that issue history, actions taken, and outcomes are fully documented.• Translate technical information into straightforward guidance that end users can easily follow when learning systems, tools, or updated procedures.• Participate in user and business testing activities to build familiarity with upcoming enhancements and help prepare for successful adoption.• Share recurring issues, service trends, and improvement opportunities with service desk leadership to strengthen overall support performance.• Assist with operational reporting and daily metric tracking while ensuring requests are handled within established service level expectations.
2026-09-28T00:00:00Z

Help Desk/Desktop Support Analyst

Burton, MI
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Burton, Michigan on a short-term Contract assignment starting next week. This fully onsite role supports day-to-day technical needs for internal users, handling common desktop and access issues with a responsive, service-oriented approach. The ideal candidate brings hands-on experience with Microsoft Windows environments, user support, and practical troubleshooting across a range of end-user incidents. Responsibilities: • Provide front-line technical assistance for end users experiencing workstation, login, printing, and network connectivity issues. • Resolve support requests through remote troubleshooting or onsite assistance at user locations as needed. • Manage and update service desk tickets to ensure issues are documented, prioritized, and closed in a timely manner. • Support user account access and password-related requests within Active Directory. • Diagnose desktop and laptop problems in Microsoft Windows 10 environments and apply effective solutions. • Escalate more complex incidents when necessary while maintaining clear communication with users and internal stakeholders. • Install, configure, and support standard desktop hardware and software used across the organization.
2026-09-17T00:00:00Z

Help Desk/Desktop Support Analyst

Oklahoma City, OK
onsite
Temporary to Hire
15.0385 - 17.413 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users through hands-on technical assistance and responsive service. This contract position has the potential to become permanent and is ideal for someone who enjoys resolving desktop and system issues, guiding users through technical challenges, and maintaining a reliable computing environment. The role focuses on day-to-day support across Microsoft Windows platforms while ensuring service requests are handled accurately and efficiently. Responsibilities: • Provide front-line technical support for desktop, laptop, and workstation issues affecting end users across the organization. • Diagnose and resolve hardware, software, and operating system problems in Microsoft Windows environments with a strong emphasis on timely service. • Manage incoming service desk requests, document issue details clearly, and follow tickets through to resolution. • Support user account administration tasks within Active Directory, including access updates, password assistance, and account maintenance. • Install, configure, and troubleshoot Windows 10 systems and related peripherals to keep employees productive. • Escalate more complex technical problems when needed while maintaining clear communication with users and internal support teams. • Track recurring incidents, identify common support trends, and contribute to practical solutions that improve day-to-day IT operations.
2026-10-19T00:00:00Z

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