202 Results for It Support Analyst Jobs

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IT Security Specialist

Syracuse, NY
onsite
Permanent / Full Time
87000 - 92000 USD / Yearly
We are looking for an IT Security Specialist to focus on identifying threats, strengthening defensive controls, and working with stakeholders across campus to address security needs. The ideal candidate brings hands-on experience with Microsoft Defender, Splunk, and enterprise security alert management, along with the technical ability to investigate issues and recommend practical solutions.
2026-09-29T00:00:00Z

Benefits Analyst

Zelienople, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Benefits Analyst to support an organization on a contract to hire basis. This role is centered on maintaining accurate benefits operations, resolving enrollment and contribution issues, and partnering with vendors to keep programs running smoothly. The ideal candidate brings strong analytical skills, works independently with minimal oversight, and is comfortable handling sensitive employee benefit matters with care and precision. Responsibilities:• Manage day-to-day benefits administration activities, including reviewing enrollments, updating records, and ensuring employee benefit data remains accurate.• Investigate and resolve benefits-related discrepancies involving payroll deductions, employer contributions, eligibility, and vendor files.• Coordinate with external benefit providers, brokers, and internal stakeholders to address service issues and maintain effective program support.• Perform detailed file audits and data validation to identify errors, correct inconsistencies, and improve the reliability of benefits information.• Reconcile benefits invoices and compare claims, billing, and enrollment data to confirm accurate payments and reporting.• Support open enrollment planning and execution, including administrative preparation, issue resolution, and employee benefits coordination.• Handle escalated and sensitive benefits cases, such as life event changes and complex employee situations, with professionalism and sound judgment.• Assist with benefits activities tied to organizational changes in plan administration and annual cycle updates, ensuring continuity and compliance throughout the process.
2026-10-22T00:00:00Z

Benefits Analyst

Cleveland, OH
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for a Benefits Analyst to support the development and day-to-day management of employee benefit programs in Cleveland, Ohio. This role focuses on reviewing plan effectiveness, coordinating administration, and identifying opportunities to strengthen offerings that align with organizational goals. The ideal candidate brings strong analytical skills and practical knowledge of benefits operations to help deliver a positive employee experience. Responsibilities: • Assess current benefit offerings and recommend enhancements that support workforce needs and broader business priorities. • Oversee the administration of health, welfare, leave, and related programs to ensure accurate and timely delivery. • Analyze participation trends, plan performance, and cost data to guide benefit decisions and program adjustments. • Partner with internal stakeholders and external vendors to resolve issues, improve service levels, and maintain effective program operations. • Support employee communication efforts by helping translate benefit information into clear and accessible guidance. • Monitor compliance considerations related to benefits and leave programs, including FMLA administration support. • Contribute to ongoing process improvements that increase efficiency, accuracy, and overall program value.
2026-10-16T00:00:00Z

Benefits Analyst

Pleasanton, CA
onsite
Temporary / Contract
40 - 40 USD / Hourly
***This Is A Contract Opportunity. Spanish-English Bilingual Is A Requirement*** We are looking for a Benefits Analyst to support union Laborers and their families through accurate benefits administration and responsive service. This is a contract position is based in Pleasanton, California, and focuses on benefit eligibility questions, benefit-related issues and managing benefit medical claims, with precision and care. The ideal candidate brings benefits claims processing experience, strong communication skills, and the ability to work effectively in a fast-moving, service-oriented environment. Responsibilities:• Manage the day-to-day administration of union benefit programs, including health and welfare coverage, while following plan rules and regulatory requirements.• Review and process benefits claims in a high-volume setting with close attention to accuracy, timeliness, and compliance standards.• Address questions and written requests from members, dependents, providers, and partner organizations in a thorough and service-focused manner.• Work with healthcare networks, vendors, and internal teams to investigate claim discrepancies and resolve benefit issues efficiently.• Maintain and update eligibility records across applicable systems to ensure member information remains current and accurate.• Support participants with benefit concerns, coverage questions, and enrollment-related matters, providing clear guidance and timely follow-up.• Prepare routine and ad hoc reports and keep thorough documentation related to claims activity, eligibility updates, and member communications.• Handle administrative and legal information requests, including subpoena-related responses, in accordance with established procedures and confidentiality requirements.
2026-10-06T00:00:00Z

Tier 2 Support - On-boarding Specialist

Broken Arrow, OK
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Tier 1 or 2 Support candidate, who will be working as an on-boarding Specialist to join a Contract assignment in Broken Arrow, Oklahoma. This role is ideal for an IT specialist who can provide hands-on technical assistance across desktop support, workstation deployment, and basic network connectivity in on-site environments. The position will focus on helping new client locations get up and running smoothly while delivering dependable day-to-day technical support. Responsibilities:• Provide on-site technical support for new client onboarding engagements, ensuring systems and user equipment are ready for business use.• Configure, deploy, and troubleshoot desktop and laptop systems running Windows 10 and Windows 11.• Set up PCs, peripherals, and related hardware while verifying proper connectivity and functionality.• Assist with basic network support tasks, including working with Ubiquiti UniFi and SonicWall firewall environments.• Support users with general IT issues, resolving escalated incidents and identifying practical solutions.• Coordinate with internal and client-side teams to maintain progress on onboarding activities and technical readiness.• Perform system checks, document completed work, and confirm that installed technology meets operational needs.• Provide support related to SharePoint access and general usage as part of the onboarding process.
2026-10-19T00:00:00Z

Identity & Access Management Analyst

San Diego, CA
onsite
Temporary / Contract
37 - 41 USD / Hourly
We are looking for an experienced Identity & Access Management Analyst to support a long-term contract opportunity within the insurance industry in San Diego, California. This role focuses on strengthening identity governance, improving access controls, and advancing secure authentication practices across cloud and enterprise environments. The ideal candidate will bring deep expertise in access lifecycle management, compliance-driven security operations, and modern identity platforms while working closely with technical and business teams to protect organizational assets. Responsibilities: • Shape and enhance the identity and access management program by developing effective governance practices, standards, and control measures. • Oversee user access throughout the full identity lifecycle, including new employee setup, role changes, internal transfers, and separation activities. • Create and refine role-based access structures that align permissions with business needs and least-privilege security expectations. • Coordinate recurring access reviews, entitlement certifications, and audit support activities to maintain regulatory and internal compliance. • Partner with application owners, security teams, and business stakeholders to define access models and resolve complex authorization issues. • Advance automation efforts for provisioning, deprovisioning, and access requests through APIs, scripting, and workflow-based solutions. • Support integrations across Microsoft Entra ID, Okta, and connected cloud, SaaS, and on-premises applications to improve identity services. • Contribute to privileged access controls, authentication enhancements such as SSO and MFA, and broader Zero Trust security initiatives. • Provide operational reporting, risk metrics, and technical guidance while mentoring team members and supporting IAM-related projects from planning through delivery.
2026-10-23T00:00:00Z

Workday System Analyst

New York, NY
remote
Temporary to Hire
76 - 88 USD / Hourly
We are looking for a Workday System Analyst to join a team on a contract-to-permanent basis. In this role, you will connect HR operational needs with Workday system capabilities by translating business priorities into clear technical and process solutions. This position is ideal for someone who enjoys improving workflows, organizing requirements, and helping stakeholders navigate system enhancements with confidence. Responsibilities: • Manage incoming support requests and enhancement submissions, assess urgency and impact, and direct items to the appropriate technical resources. • Partner with HR and business stakeholders to gather needs, define functional expectations, and create clear user stories, workflow diagrams, and acceptance standards. • Evaluate end-to-end HR processes such as onboarding, payroll, benefits enrollment, and recruiting to identify opportunities for better efficiency and stronger system alignment. • Lead coordination of testing activities for updates and releases by preparing test scenarios, organizing data needs, monitoring execution, and confirming completion with stakeholders. • Monitor service levels, recurring ticket patterns, and issue history to uncover root causes and recommend long-term corrective actions. • Create and maintain process guides, training content, and knowledge base materials that support consistent team execution and user adoption. • Contribute to reporting, operational metrics, and continuous improvement efforts, including the use of AI-supported approaches for intake and documentation. • Work closely with technical and functional teams to ensure requested changes are well understood, properly prioritized, and delivered with quality.
2026-10-16T00:00:00Z

Identity Access Analyst

Glens Falls, NY
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for an experienced Identity Access Analyst to join our Information Technology team in Glens Falls, New York. This position plays a key role in advancing identity and access practices, improving control over user permissions, and supporting audit and cybersecurity objectives across the organization. The ideal candidate brings strong expertise in access governance, authentication technologies, and secure account administration within enterprise environments.
2026-10-14T00:00:00Z

Logistics Analyst

Parsippany, NJ
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Logistics Analyst to support transportation planning and supply chain operations for a manufacturing environment in Parsippany, New Jersey. This Long-term Contract position is ideal for someone who can evaluate shipping activity, improve load planning decisions, and work closely with cross-functional partners to keep materials moving efficiently. The role calls for strong analytical thinking, clear communication, and the ability to contribute to both daily execution and process improvement initiatives. Responsibilities: • Analyze transportation demand, shipment patterns, and capacity constraints to build efficient load plans that align with business needs. • Coordinate with internal teams and external logistics partners to manage timely movement of materials and resolve delivery-related issues. • Use transportation management systems and supporting tools to monitor loads, maintain accurate records, and improve planning accuracy. • Review operational data and performance trends to identify opportunities for cost control, service improvements, and network efficiency. • Partner with supply chain and operations stakeholders to address exceptions, adjust plans, and support uninterrupted product flow. • Prepare reports and dashboards in Excel and other systems to track key logistics metrics and communicate findings to leadership. • Contribute to continuous improvement efforts involving transportation workflows, system usage, and planning processes. • Provide day-to-day guidance within logistics activities by promoting collaboration, accountability, and effective execution across the team.
2026-10-20T00:00:00Z

Logistics Analyst

Eugene, OR
onsite
Temporary / Contract
35 - 50 USD / Hourly
We are looking for a Logistics Analyst to support supply chain operations at an on-site location in Eugene, Oregon. This Long-term Contract opportunity is ideal for someone who can bring structure to shipping, receiving, and inventory activities while coordinating cross-functional logistics work. The person in this role will help maintain operational continuity, improve process execution, and support project coordination tied to logistics configuration efforts. Responsibilities:• Oversee day-to-day logistics activities to keep shipping, receiving, and inventory transactions accurate and on schedule.• Partner with operational and business teams to document workflows, identify gaps, and strengthen logistics-related processes.• Monitor inventory control practices and recommend adjustments that improve accuracy, traceability, and material flow.• Analyze transportation and distribution performance to help reduce delays and support efficient movement of goods.• Use Microsoft Excel to track key logistics data, prepare reports, and present operational insights to management.• Support on-site logistics management needs by helping prioritize tasks, resolve process issues, and maintain continuity across operations.• Collaborate with supply chain partners to ensure logistics execution aligns with business requirements and service expectations.
2026-10-19T00:00:00Z

Logistics Analyst

Arden Hills, MN
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Logistics Analyst to support transportation, distribution, and supply chain activities for a growing operation in Arden Hills, Minnesota. This Long-term Contract position is ideal for someone with a solid foundation in logistics coordination who can help maintain efficient product movement across domestic and global channels. The role focuses on analyzing shipment activity, improving day-to-day logistics execution, and partnering with internal teams and external providers to keep supply chain operations running smoothly. Responsibilities:• Monitor inbound and outbound shipments to help ensure timely delivery and accurate movement of goods across the supply chain.• Coordinate with carriers, warehouses, and internal stakeholders to resolve transportation issues and maintain continuity in distribution activities.• Review logistics data and shipment trends to identify delays, cost concerns, and opportunities to improve service performance.• Support global and domestic logistics processes by helping manage documentation, scheduling, and communication related to freight movement.• Track key supply chain metrics and prepare reports that help teams make informed decisions on logistics performance.• Assist with inventory flow and distribution planning to align product availability with operational needs.• Investigate delivery exceptions, shortages, or routing problems and recommend practical solutions to minimize disruption.• Contribute to logistics process updates and operational changes, including support for internal system-related workflow adjustments when required.
2026-10-08T00:00:00Z

Logistics Analyst

Bloomingdale, GA
onsite
Temporary / Contract
23 - 25.3 USD / Hourly
We are looking for a Logistics Analyst to join a long-term contract opportunity in Bloomingdale, Georgia. This position supports customer delivery planning, shipment coordination, and sales operations activities in a fast-paced supply chain environment. The role will work across customer service, production, logistics, and finance functions to maintain accurate order flow, documentation, and reporting while helping ensure timely responses to customer needs. Responsibilities: • Translate customer production forecasts into accurate system updates and maintain reliable planning data for ongoing operations. • Review material and delivery gaps, identify potential shortages, and arrange shipment orders to support customer demand. • Contribute to monthly sales forecasting and assist with annual business planning through organized data analysis and reporting. • Prepare shipping and customer-facing documentation, coordinating closely with internal teams to keep order processing on schedule. • Liaise with overseas manufacturing locations to align production timing, capacity, and delivery expectations. • Communicate production line availability while accounting for global holiday calendars and scheduling constraints. • Address customer questions and help resolve service issues by coordinating corrective actions with the appropriate departments. • Compile daily shipment activity reports, create monthly delivery summaries, and verify records against customer data. • Monitor invoicing, shipment transactions, accounts receivable status, and month-end sales closing activities in partnership with finance. • Support operational reporting and related process updates as needed within logistics and sales coordination workflows.
2026-10-02T00:00:00Z

Compensation Analyst

Washington, DC
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Compensation Analyst to join a mission-driven nonprofit organization in Washington, District of Columbia. In this role, you will contribute to compensation planning and analysis that supports fair, competitive, and data-informed pay practices across the organization. This position offers the opportunity to work closely with total rewards leadership while helping administer compensation programs and broader rewards initiatives. Responsibilities:• Evaluate compensation data for a large employee population and identify trends, gaps, and alignment opportunities across roles.• Collaborate with total rewards leadership to support pay program design, compensation structures, and market-informed recommendations.• Conduct salary research for new and existing positions, including hiring offers, internal movement, and merit-related adjustments.• Help manage core pay programs such as base compensation, incentive administration, and annual performance-based increase cycles.• Support job documentation, role evaluation, market pricing, and classification activities to maintain consistent compensation practices.• Assist with annual compensation planning and benefits-related events, including merit review periods and open enrollment support.• Prepare reports, dashboards, and workforce metrics to provide analytical insight for human resources projects and decision-making. All interested candidates in this Compensation Analyst opportunity and other full-time permanent roles across the Washington, D.C. area please send your resume to Justin Decker via LinkedIn
2026-10-21T00:00:00Z

Compensation Analyst

Indianapolis, IN
onsite
Permanent / Full Time
75000 - 100000 USD / Yearly
We are looking for a Compensation Analyst to support pay programs and provide market-informed guidance that helps the organization make sound compensation decisions. This position will analyze salary data, evaluate compensation structures, and contribute to the administration of compensation and benefits practices in Indianapolis, Indiana. The ideal candidate brings strong analytical ability, attention to detail, and experience translating compensation data into practical recommendations. Responsibilities: • Analyze internal pay data and external market information to identify trends, assess competitiveness, and support compensation planning. • Participate in compensation benchmarking activities by reviewing survey results and comparing roles against relevant market positions. • Help administer compensation programs by maintaining salary structures, supporting pay reviews, and ensuring data accuracy. • Prepare reports, models, and presentations that summarize compensation findings for HR and business stakeholders. • Partner with internal teams to evaluate job classifications and recommend pay ranges aligned with organizational practices and market conditions. • Support compensation survey submissions by gathering, validating, and organizing required job and pay data. • Contribute to compensation and benefits analysis that informs policy updates, budgeting, and workforce planning decisions.
2026-10-01T00:00:00Z

Compensation Analyst

Palm Beach Gardens, FL
remote
Temporary / Contract
40 - 45 USD / Hourly
We are looking for an experienced HR Program Manager - ADV to support a machinery manufacturing organization in Palm Beach Gardens, Florida. This Long-term Contract position will lead and coordinate key human resources programs across areas such as compensation, benefits, employee relations, recruitment, and special initiatives while serving as a trusted partner to business leadership. The ideal candidate brings strong analytical ability, advanced Excel and reporting skills, and a solid background in HR administration, payroll-related processes, and cross-functional collaboration. Responsibilities: • Lead the planning, execution, and ongoing administration of human resources programs across compensation, benefits, employee relations, recruiting, labor relations, and other strategic initiatives. • Act as a primary connection point between HR teams and operational leadership to align programs with business needs and ensure clear communication. • Analyze workforce, compensation, and benefits data to identify trends, prepare reports, and support informed decision-making for managers and executives. • Build and maintain spreadsheets, datasets, and reporting tools using Microsoft Excel and HR systems such as Workday to improve visibility and accuracy. • Support compensation administration by reviewing salary structures, validating market data, and helping maintain equitable and competitive pay practices. • Coordinate hiring-related activities and partner with stakeholders to improve process efficiency, documentation, and program consistency. • Assist with employee and labor relations matters by gathering information, organizing documentation, and helping ensure appropriate follow-through. • Partner with finance and other internal teams to reconcile data, support audits, and maintain reliable records for HR and payroll programs. • Contribute to the design and refinement of HR processes, including documentation, validation planning, and implementation support for program updates or system-related changes.
2026-10-18T00:00:00Z

Compensation Analyst

Washington, DC
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Compensation Analyst to support a mission-driven nonprofit organization. In this role, you will help evaluate pay practices, provide market-based insights, and contribute to compensation and benefits programs that support organizational goals. This position is ideal for someone who enjoys working with data, advising on pay decisions, and collaborating on total rewards initiatives. Responsibilities:• Evaluate compensation data for a large employee population to identify trends, maintain internal consistency, and support informed pay decisions.• Collaborate with total rewards leadership to develop and refine compensation structures, program options, and competitive practices.• Conduct market research for new and existing roles, including salary recommendations related to hiring, internal movement, and merit adjustments.• Support the administration of base salary and incentive programs, including annual performance, merit increase, and bonus review cycles.• Assist with job documentation, role evaluation, compensation benchmarking, and position classification activities across the organization.• Contribute to annual compensation and benefits processes, including merit planning and open enrollment support.• Prepare reports, dashboards, and workforce metrics to provide analytical insight for human resources projects and strategic planning.• Review compensation surveys and benchmark data to help ensure pay practices remain aligned with market standards and organizational needs. All interested candidates in this Compensation Analyst role and other fulltime permanent opportunities in human resources and benefits across the Washington, D.C. area please send your resumes Justin Decker via LinkedIn
2026-10-08T00:00:00Z

Compensation Analyst

Memphis, TN
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for a Compensation Analyst to support incentive and commission payment operations for our team in Memphis, Tennessee. This role focuses on ensuring compensation data is accurate, calculations are completed correctly, and payments are prepared in a timely manner for payroll processing. The ideal candidate is analytical, detail-oriented, and comfortable working across multiple systems and business groups to resolve issues and improve compensation processes. Responsibilities: • Manage recurring commission and incentive payment cycles by validating input data, running calculations, reconciling results, and preparing files for payroll submission. • Interpret compensation plans and payout rules to determine proper handling of transactions, exceptions, and employee payment outcomes. • Maintain critical compensation records such as participant eligibility, plan assignments, rates, targets, thresholds, and reporting relationships. • Review information from sales, payroll, ticketing, and related systems to identify incomplete, inconsistent, or inaccurate data that may affect payments. • Conduct pre-payment and post-payment audits, reconciliations, and quality checks to confirm results are accurate, approved, and payroll-ready. • Investigate discrepancies, unusual results, and employee questions by identifying root causes and determining appropriate corrective action. • Process approved payment updates, including adjustments, reversals, and corrections, while preserving supporting documentation for audit purposes. • Partner with internal stakeholders to resolve data, system, calculation, and payment issues, and contribute to enhancements, testing, and process improvement efforts. • Track recurring issues, control weaknesses, and data-quality concerns, then recommend solutions that strengthen accuracy and operational effectiveness. • Organize procedures, approvals, reconciliation materials, and case records to maintain a clear and complete audit trail.
2026-10-19T00:00:00Z

Quality Analyst

Saint Paul, MN
remote
Temporary / Contract
28 - 30 USD / Hourly
We are looking for a detail-oriented contract specialist to support a focused data quality initiative in Saint Paul, Minnesota. This role is centered on improving the accuracy, consistency, and reliability of account information while helping the business maintain clean, usable records for reporting and operational needs. The ideal candidate brings strong analytical judgment, comfort with large datasets, and the ability to translate data findings into practical business insights. Responsibilities: • Examine account records in the CRM to uncover duplicates, missing information, conflicting entries, and other data integrity concerns. • Clean and standardize core account details such as company names, location fields, industry categories, and related attributes according to established data rules. • Compare CRM account records against master data sources and determine accurate matches using identifiers such as customer numbers, billing references, quotes, and order details. • Use Excel, data preparation tools, and logical matching methods to identify likely record connections and confirm uncertain results through careful review. • Build and maintain cross-reference files that link account records between systems and clearly document updates, assumptions, and unresolved items. • Investigate inconsistencies across account, quote, order, bill-to, and sold-to information, then track follow-up actions needed for resolution. • Validate cleansed and mapped records through audits, spot checks, and stakeholder review to confirm readiness for reporting and future migration planning. • Maintain organized logs of exceptions, risks, discrepancies, and open issues, escalating items that require business or system-owner input.
2026-10-23T00:00:00Z

Senior Desktop Support Engineer

White Plains, NY
onsite
Permanent / Full Time
105000 - 110000 USD / Yearly
• Engineer and support Windows desktop and laptop environments. • Design, deploy, and manage application deployments. • Administer Microsoft Intune while supporting the organization's migration from SCCM. • Support Citrix Cloud VDI, including image management, connectors, troubleshooting, rollbacks, and desktop optimization. • Troubleshoot complex desktop and endpoint issues escalated from Service Desk. • Develop scripts and automation to improve desktop administration. • Create and maintain technical documentation and standards. • Support endpoint security initiatives, including enterprise antivirus/Defender deployments. • Work closely with Infrastructure engineers supporting the backend server environment. • Participate in an on-call rotation (approximately one Sunday every four weeks, with following Friday off for a long weekend!). What we understand ideal experience should be • Windows Desktop Engineering • Microsoft Intune & SCCM (migration experience preferred) • Citrix Cloud / Virtual Desktop Infrastructure (VDI) • Windows image management • Scripting (PowerShell preferred) • Application packaging and deployment • Endpoint security / Microsoft Defender • Nutanix virtualization familiarity • Dell enterprise laptop environments • Strong documentation and troubleshooting skills
2026-10-02T00:00:00Z

Customer Support

Florence, KY
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a detail-oriented Customer Support team member to assist individuals in Florence, Kentucky. This Long-term Contract position is ideal for someone who combines compassion with strong administrative accuracy and can guide clients through application and eligibility processes in a high-volume setting. The person in this role will help households access available aid, communicate clearly about next steps, and identify additional resources that can strengthen long-term stability. Responsibilities:• Conduct intake appointments for applicants seeking emergency financial and supportive services, ensuring each interaction is handled with care, empathy, and attention to detail.• Evaluate submitted information and supporting documents to confirm program eligibility, including household income, composition, and expense-related criteria.• Complete application processing accurately and efficiently so that assistance can be delivered without unnecessary delays.• Explain program guidelines, required documentation, benefit outcomes, and follow-up actions in clear, accessible language for clients.• Coordinate with utility companies, landlords, and community service partners to support timely delivery of aid and help address urgent household needs.• Track open cases, request missing information when needed, and follow up promptly to keep applications moving forward.• Connect clients with additional internal and external programs that may support housing stability, financial well-being, and broader family needs.• Maintain organized, confidential records and document client interactions, referrals, and case updates in accordance with program standards.• Provide respectful, trauma-informed customer service while responding to questions about status updates, decisions, and available resources.
2026-10-23T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-10-15T00:00:00Z

Level 2 Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.Responsibilities<ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul>
2026-10-12T00:00:00Z

Help Desk Technician

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Technician to provide front-line technical support for end users. This contract position focuses on resolving everyday desktop and account-related issues, supporting user onboarding activities, and helping maintain a reliable technology environment. The ideal candidate is comfortable working with Windows-based systems, managing user access, and delivering responsive service with a detail-oriented approach. Responsibilities:• Provide first-level technical assistance for hardware, software, and access-related issues reported by employees• Set up new user accounts, configure system access, and prepare workstations for incoming staff• Support and troubleshoot devices running Microsoft Windows 11 to ensure smooth day-to-day operation• Maintain and update user profiles, permissions, and group access within Active Directory• Respond to service requests in a timely manner and document incidents, actions taken, and resolutions• Guide users through basic troubleshooting steps and escalate more complex issues when needed• Assist with workstation deployment, configuration changes, and general desktop support tasks
2026-10-09T00:00:00Z

Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a reliable and customer-focused Help Desk Technician to join our team. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and ensure timely resolution of IT service requests.Key Responsibilities:<ul><li>Provide day-to-day help desk support for desktop, laptop, and user account issues.</li><li>Support and administer Active Directory, including user account creation, password resets, and access management.</li><li>Assist with Office 365 support, including Outlook, Teams, and other Microsoft applications.</li><li>Perform PC imaging, setup, deployment, and refreshes for new and existing employees.</li><li>Manage and update incidents and requests through the ticketing system, ensuring accurate documentation and timely follow-up.</li><li>Troubleshoot hardware, software, printer, and connectivity issues.</li><li>Escalate more complex technical problems to senior IT staff when needed.</li><li>Provide excellent customer service and clear communication to end users.</li></ul>
2026-10-13T00:00:00Z

Help Desk Technician

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines
2026-10-12T00:00:00Z

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202 results for It Support Analyst jobs