We are looking for a Training Specialist to support the development of engaging onboarding and training resources for a growing team in Minnesota. This Long-term Contract opportunity is ideal for someone who can translate existing information into practical, easy-to-use learning tools that improve the onboarding experience. The role will partner closely with sales and training stakeholders to organize content, strengthen meeting materials, and help create a more consistent training approach.<br><br>Responsibilities:<br>• Redesign current reference materials into clear onboarding guides, quick-reference tools, checklists, and interactive learning resources.<br>• Organize and prepare training content so it can be adapted into future learning modules and structured educational materials.<br>• Partner with sales and training teams to refresh onboarding sessions and improve the effectiveness of training meetings for incoming team members.<br>• Support planning for seasonal and role-specific meetings by assembling agendas, presentation materials, handouts, and supporting resources.<br>• Create training documentation that promotes a repeatable and scalable onboarding experience across the organization.<br>• Coordinate details related to training events and meeting logistics to ensure sessions run smoothly and materials are ready on time.<br>• Use Microsoft Office tools, including Excel, to format content, track updates, and maintain training documentation.<br>• Contribute to marketing-related support activities that align training materials with team communication needs.
We are looking for a Training Coordinator to support the planning and delivery of engaging learning programs in Milwaukee, Wisconsin. This Long-term Contract position will focus on organizing training activities, coordinating event logistics, and helping participants, facilitators, and business partners stay aligned throughout each program. The ideal candidate brings strong operational discipline, excellent communication skills, and the ability to keep multiple moving pieces on track in a fast-paced learning environment.<br><br>Responsibilities:<br>• Oversee the day-to-day coordination of training programs from enrollment through session completion, ensuring each event is organized and ready for delivery.<br>• Maintain class schedules, participant lists, and training calendars while keeping records accurate and up to date.<br>• Work closely with instructors and internal teams to confirm agendas, pre-session tasks, materials, and session requirements before each program begins.<br>• Provide onsite or event-level support by preparing rooms, arranging materials, coordinating meals, and resolving logistical issues as they arise.<br>• Partner with vendors and internal service teams to arrange accommodations, transportation, catering, supplies, and other event-related needs.<br>• Track attendance, capacity, cancellations, eligibility, and participation data to support a smooth learner experience and accurate reporting.<br>• Draft and distribute timely training communications, answer participant questions, and provide guidance on schedules, expectations, and available resources.<br>• Compile enrollment, attendance, feedback, and evaluation data into regular updates for learning leaders and business stakeholders.<br>• Contribute to process improvement efforts by documenting procedures, maintaining resource guides, and supporting new learning initiatives and operational priorities.
<p>We are looking for a Training Coordinator to support seasonal onboarding and learning delivery for benefit counselors. This seasonal Contract position is a strong fit for someone who enjoys leading training sessions, reinforcing employee readiness, and helping teams build confidence in a fast-paced service environment. The role will focus on delivering engaging instruction, tracking learner progress, and partnering with operational leaders to strengthen performance throughout the enrollment period.</p><p><br></p><p>Responsibilities:</p><p>• Lead instructor-led onboarding sessions for newly hired benefit counselors in both virtual and in-person settings.</p><p>• Teach core topics such as health and benefits offerings, enrollment workflows, customer interaction standards, and job-specific procedures.</p><p>• Support learning initiatives for call center and field enrollment staff by administering knowledge checks, assessments, and certification activities.</p><p>• Track participation, completion status, and learner performance using the learning management system and related reporting tools.</p><p>• Review quality results, assessment outcomes, and performance data to identify where additional coaching is needed.</p><p>• Provide one-on-one and small-group coaching to reinforce training content and improve employee effectiveness.</p><p>• Create, revise, and maintain training guides, reference documents, and job aids that support day-to-day learning.</p><p>• Collaborate with training, operations, and leadership partners to ensure staff are prepared for open enrollment responsibilities.</p><p>• Manage course assignments, completion records, and training documentation while helping improve materials and presentations over time.</p>
<p>We are looking for a Learning & Development Trainer to support training programs for employees, customers, and merchant partners in Overland Park, Kansas. This <strong>Long-term Contract </strong>position focuses on designing engaging learning experiences, leading instructor-led sessions, and maintaining clear documentation that helps users work confidently with business systems. The role also partners with cross-functional teams to strengthen onboarding, process education, and ongoing skill development through practical and well-structured training solutions.</p><p><br></p><p>Responsibilities:</p><p>• Design and deliver training programs for internal teams, customers, and merchant users who rely on company systems and tools.</p><p>• Develop, revise, and organize learning materials such as guides, reference documents, policies, procedures, and forms to keep training content accurate and useful.</p><p>• Facilitate instructor-led sessions and respond to additional requests for live systems training as business needs arise.</p><p>• Support learners as a coach and trusted resource, providing clear guidance and encouragement throughout the training process.</p><p>• Lead learning initiatives by assessing training needs and building solutions for onboarding, software education, leadership development, organizational effectiveness, and process improvement.</p><p>• Administer training operations by preparing materials, coordinating resources, tracking participation, and maintaining computerized learning records.</p><p>• Establish and maintain knowledge resources, including support for the Service Cloud knowledgebase and other training tools.</p><p>• Measure training effectiveness through job and task analysis, course validation, and pre- and post-training evaluations to confirm performance improvement.</p><p>• Partner with Customer Support and cross-functional teams to help design, test, and implement system updates that improve operational efficiency.</p>
<p>Position Overview</p><p>The <strong>Training and Adoption Lead</strong> is responsible for designing, developing, and delivering the learning and performance support program for the updated Software Development Life Cycle (SDLC). This role translates approved processes into practical, role-based learning experiences that enable employees to successfully perform their responsibilities. The position oversees training needs analysis, curriculum development, learning materials, delivery, proficiency assessments, go-live support, and post-launch adoption activities.</p><p>WKey Responsibilities</p><ul><li>Conduct training needs analyses using future-state processes, stakeholder impacts, and role responsibilities.</li><li>Develop role-to-training matrices, curriculum plans, learning objectives, course sequencing, prerequisites, and delivery strategies.</li><li>Create SDLC training materials, including:</li><li>Handbooks</li><li>Facilitator guides</li><li>Participant guides</li><li>Job aids</li><li>Checklists</li><li>Process walkthroughs</li><li>Develop instructional videos, demonstrations, recorded sessions, microlearning modules, and scenario-based learning materials.</li><li>Design and deliver instructor-led, virtual, self-paced, and blended learning solutions.</li><li>Create knowledge checks, proficiency assessments, practice exercises, and course evaluations.</li><li>Coordinate subject matter expert (SME) reviews, testing, approvals, publication, and version control.</li><li>Pilot training with representative users and incorporate feedback into final training materials.</li><li>Develop train-the-trainer resources and manager reinforcement materials.</li><li>Manage go-live support activities, including:</li><li>Office hours</li><li>Microsoft Teams support</li><li>Question triage</li><li>Escalation management</li><li>FAQs</li><li>Knowledge articles</li><li>Track training metrics, including enrollment, completion rates, assessment scores, learner confidence, support trends, and adoption indicators.</li><li>Coordinate training logistics, including environments, system access, scheduling, enrollment, facilitator coordination, and delivery planning.</li><li>Define proficiency standards, remediation plans, exemption/equivalency rules, and required acknowledgements where applicable.</li><li>Integrate SDLC training into new hire, contractor, vendor, and refresher training programs.</li><li>Ensure learning materials comply with accessibility, localization, reporting, and data retention requirements.</li><li>Transition training assets and support processes to long-term business owners after implementation.</li></ul>
<p>We are seeking an experienced <strong>Instructional Designer</strong> to support the development and rollout of a new internal software platform. This role will be responsible for creating engaging eLearning content, job aids, training materials, and other resources to help internal employees successfully adopt the new system.</p><p>The ideal candidate will be comfortable working with subject matter experts and business partners to gather information, ask thoughtful questions, identify training needs, and translate that information into clear, effective learning materials. The role will also involve close collaboration with the product team as the platform continues to be developed.</p><p>The majority of the work is expected to take place between <strong>October and March</strong>, with the platform scheduled to go live on <strong>May 30, 2027</strong>. Following go-live, the role may continue supporting enhancements, updates, and additional project-based training needs.</p><p>Key Responsibilities</p><ul><li>Design and develop eLearning courses and interactive training using <strong>Articulate Storyline and/or Rise</strong></li><li>Create job aids, training guides, checklists, and other supporting learning materials</li><li>Partner with subject matter experts and business stakeholders to gather information and identify training requirements</li><li>Conduct interviews and discovery sessions with stakeholders to understand processes, system functionality, and learner needs</li><li>Develop effective questions and frameworks to help subject matter experts provide the information needed for training development</li><li>Collaborate with the product team and business units throughout the development process</li><li>Review existing knowledge and materials to establish a baseline for training development</li><li>Help identify gaps in existing documentation and training content</li><li>Organize and structure information into clear, user-friendly learning experiences</li><li>Support training needs leading up to and following the platform's go-live</li><li>Update and enhance training materials as the platform evolves and new functionality is introduced</li><li>Manage multiple training deliverables and deadlines throughout the project</li></ul><p><br></p>
<p>We are seeking an experienced <strong>IT Technical Trainer / IT Training Lead</strong> to design, deliver, and continuously enhance enterprise-wide IT and digital productivity training programs. This role will play a key part in driving adoption of modern workplace technologies, including <strong>Microsoft Copilot</strong> and other AI-enabled tools, helping employees use technology securely, effectively, and in alignment with business goals.</p><p>The IT Training Lead will work closely with <strong>IT, Information Security, Human Resources, and business leadership</strong> to translate technical capabilities into practical learning experiences that improve employee productivity and support organizational success.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and deliver engaging IT training programs for employees across the organization.</li><li>Lead training initiatives focused on digital workplace technologies, including Microsoft 365, Microsoft Copilot, collaboration platforms, and other AI-powered tools.</li><li>Partner with IT, Security, HR, and department leaders to identify skill gaps and training priorities.</li><li>Create learning paths, training materials, user guides, workshops, and e-learning content tailored to varying levels of technical proficiency.</li><li>Promote secure and compliant use of technology by incorporating cybersecurity and governance best practices into training programs.</li><li>Measure training effectiveness through adoption metrics, user feedback, and business productivity outcomes.</li><li>Continuously evaluate and improve training content to keep pace with evolving technologies and business needs.</li><li>Support change management efforts tied to new system rollouts, upgrades, and digital transformation initiatives.</li><li>Serve as a subject matter resource for end-user technology enablement and best practices.</li></ul><p><br></p>
<p>We are looking for a Training Coordinator to support learning operations and training administration for a Long-term Contract position based in Madison, New Jersey. This role works closely with business teams and training leadership to organize learning programs, maintain training data, and help ensure employees have a smooth experience with required and developmental coursework. The position also supports learning systems, monitors curriculum completion, and helps deliver compliant, well-coordinated training across the organization.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a key point of contact for employee training inquiries, providing day-to-day assistance with learning-related questions and system access needs.</p><p>• Coordinate training schedules, curricula, and completion tracking to help business units stay aligned with required learning objectives.</p><p>• Collaborate with department leaders and training management to plan and launch learning initiatives effectively across the organization.</p><p>• Administer learning management system activities such as user and course maintenance, program setup, and quiz deployment for compliance education.</p><p>• Investigate and resolve learner issues involving training platforms and related tools to minimize disruption and improve the user experience.</p><p>• Maintain accurate training records, curriculum databases, and supporting documentation to ensure reliable reporting and audit readiness.</p><p>• Arrange training rooms, equipment, instructional materials, and participant support for in-house learning sessions.</p><p>• Oversee departmental supplies and office equipment upkeep to support the smooth operation of training activities.</p><p>• Contribute to special projects and additional departmental assignments while following workplace safety standards and regulatory expectations.</p>