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110 results for Help Desk Tier 3 jobs

Help Desk Tier I

Austin, TX
onsite
Temporary / Contract
20 - 23 USD / Hourly
Robert Half is actively partnering with an Austin-based client to identify a Help Desk Tier I Specialist (contract). In this role, you will provide technical support and ensure a positive user experience across a growing technology environment. This individual will troubleshoot hardware, software, and application issues, document resolutions, and collaborate with internal teams to resolve technical challenges efficiently. This role is in onsite in Bee Cave, Tx. Key Responsibilities:<ul><li>Provide first-level technical support for end users via phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, account access, and application-related issues.</li><li>Escalate complex technical problems to appropriate teams while maintaining ownership of user communication.</li><li>Document incidents, resolutions, and troubleshooting steps in accordance with support procedures.</li><li>Assist with system updates, software deployments, and technology rollouts.</li><li>Test and validate reported issues to help identify root causes and support resolution efforts.</li><li>Monitor support requests to ensure timely follow-up and issue resolution.</li><li>Maintain accurate records and contribute to process improvement initiatives.</li><li>Participate in after-hours or on-call support as needed.</li></ul>
2026-07-15T00:00:00Z

Help Desk Tier II Analyst

Valencia, CA
onsite
Temporary / Contract
30 - 38 USD / Hourly
We are seeking a Help Desk Tier II Analyst to provide hands-on technical support for end users in a fast-paced Microsoft Windows environment. This role is responsible for troubleshooting hardware, software, and application issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows 11, Active Directory, Microsoft Intune, and ServiceNow, with the ability to resolve Tier I and Tier II technical issues both remotely and onsite. ** This role is 3 days onsite in Valencia, CA ** Key Responsibilities<ul><li>Provide Tier II technical support for desktop, laptop, application, and mobile device issues.</li><li>Troubleshoot and resolve hardware break/fix issues for laptops and end-user devices.</li><li>Support Microsoft Windows 11 environments and related technologies.</li><li>Assist users with Microsoft Office Suite, Outlook, MFA, VPN connectivity, and general desktop support.</li><li>Perform user onboarding and offboarding activities, including account provisioning, deactivation, and Active Directory management.</li><li>Support software deployment and troubleshooting using Software Center.</li><li>Manage mobile devices and endpoint configurations through Microsoft Intune (MDM).</li><li>Diagnose and resolve DNS, connectivity, and network-related issues.</li><li>Provide technical support on the production floor as needed (training provided).</li><li>Document, track, and manage incidents, service requests, and resolutions in ServiceNow.</li><li>Collaborate with internal IT teams to escalate and resolve complex issues.</li><li>Maintain a consistent support workload while ensuring timely ticket resolution and excellent customer service.</li></ul>
2026-07-24T00:00:00Z

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. In this role, you will provide first-level technical support to end users, troubleshoot hardware and software issues, and help ensure employees have the tools and technology needed to work efficiently. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service. Key Responsibilities:<ul><li>Provide technical support to users via phone, email, chat, and in person</li><li>Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Resolve problems involving Windows operating systems, Microsoft 365, email, and common business applications</li><li>Log, track, and document support requests in the ticketing system</li><li>Escalate complex technical issues to higher-level IT staff as needed</li><li>Set up, configure, and deploy hardware and software for new and existing employees</li><li>Perform password resets, account provisioning, and basic user administration tasks</li><li>Assist with onboarding and offboarding processes, including equipment setup and recovery</li><li>Maintain accurate records of issues, resolutions, and asset inventory</li><li>Support IT best practices and contribute to process improvement efforts</li></ul>
2026-07-24T00:00:00Z

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. In this role, you will provide first-level technical support to end users, troubleshoot hardware and software issues, and help ensure employees have the tools and technology needed to work efficiently. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service.Key Responsibilities:<ul><li>Provide technical support to users via phone, email, chat, and in person</li><li>Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Resolve problems involving Windows operating systems, Microsoft 365, email, and common business applications</li><li>Log, track, and document support requests in the ticketing system</li><li>Escalate complex technical issues to higher-level IT staff as needed</li><li>Set up, configure, and deploy hardware and software for new and existing employees</li><li>Perform password resets, account provisioning, and basic user administration tasks</li><li>Assist with onboarding and offboarding processes, including equipment setup and recovery</li><li>Maintain accurate records of issues, resolutions, and asset inventory</li><li>Support IT best practices and contribute to process improvement efforts</li></ul>
2026-07-18T00:00:00Z

Help Desk Technician

Nashville, TN
onsite
Temporary / Contract
26 - 29.5 USD / Hourly
We are looking for a dependable Help Desk Technician to provide onsite technical support for employees in Nashville, Tennessee. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day IT issues, supporting end users, and maintaining reliable workstation and network performance. The role focuses on delivering responsive service, documenting solutions clearly, and helping users stay productive through effective troubleshooting and guidance. Responsibilities: • Deliver onsite technical assistance for hardware, software, and connectivity issues affecting end users across the organization. • Manage incoming service desk requests, prioritize open tickets, and provide updates to ensure timely resolution. • Conduct remote support sessions when appropriate to diagnose problems and walk users through corrective actions. • Set up equipment and system access for new hires and coordinate account and device activities for employee departures. • Record troubleshooting steps, user concerns, and final resolutions in the ticketing system with clear and accurate notes. • Perform diagnostic checks to identify the source of reported issues and apply practical fixes for common technical problems. • Escalate more complex incidents to advanced support teams when additional expertise or access is required. • Install, configure, update, and repair computer hardware, operating systems, and business software as needed. • Follow up with users after support is provided to confirm that issues have been fully resolved and service expectations were met.
2026-07-06T00:00:00Z

Help Desk Support

Greenville, SC
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Help Desk Support specialist to join our team in Greenville, South Carolina. This is a Contract position for someone who enjoys solving day-to-day technical issues, supporting end users, and delivering dependable service in a fast-paced environment. The ideal candidate will combine strong troubleshooting ability with clear communication and a customer-focused approach to keep staff productive and systems running smoothly. Responsibilities:• Provide timely assistance to users by addressing incoming service desk requests and resolving technical problems efficiently.• Support the setup, installation, and routine updating of software applications and user accounts across the organization.• Record troubleshooting steps, resolutions, and follow-up details accurately to maintain complete support documentation.• Identify issues that require advanced intervention and route them to the appropriate technical resources without delay.• Deliver attentive, user-friendly support while maintaining a high standard of customer service in every interaction.• Troubleshoot common problems related to Microsoft Windows environments, including Windows 10 and standard desktop applications.• Assist with access-related requests and basic user administration tasks within Active Directory.• Manage multiple support needs independently while prioritizing work to meet response expectations.
2026-07-16T00:00:00Z

IT Technician Level 3

Midland, TX
onsite
Temporary / Contract
35 - 40 USD / Hourly
We are looking for a hands-on Level 2/3 IT Technician to be a go-to technical resource for our entire organization. In this role you’ll do a bit of everything — supporting users day to day, tackling the tougher problems that come your way, and owning our ticketing system end to end. You’ll be the person who keeps support organized, responsive, and moving, while also digging into complex systems and network issues when they come up. POSITION: IT TECHNICIAN LEVEL 3LOCATION: MIDLAND, TXSALARY: 70-80K Primary Responsibilities<ul><li>Serving as a hands-on point of support for users across the company, in person, over the phone and email.</li><li>Owning and administering the ticketing system — triaging, prioritizing, assigning, and tracking tickets from open to resolution</li><li>Resolving a wide range of hardware, software, network, and account issues, and escalating or researching the complex ones through to a fix</li><li>Supporting and troubleshooting Windows Server, Active Directory, and Microsoft 365 / Entra ID, and other Microsoft Admin portals</li><li>Troubleshooting network connectivity (TCP/IP, DNS, DHCP, VPN, Wi-Fi) across corporate and field locations</li><li>Handling endpoint setup, imaging, patching, and device management (e.g., Intune/MDM)</li><li>Building and maintaining documentation, knowledge-base articles, and support procedures</li><li>Using scripting/automation (PowerShell or similar) where it helps reduce manual work</li></ul>
2026-07-13T00:00:00Z

Help Desk II

Atlanta, GA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a Help Desk II detail oriented to provide Tier 2 technical support for end users in a Windows enterprise environment. This role is responsible for troubleshooting hardware, software, Microsoft 365, and basic networking issues while delivering excellent customer service.
2026-07-14T00:00:00Z

Help Desk Level 2 (Part Time)

White Plains, NY
onsite
Temporary to Hire
24 - 26 USD / Hourly
IT Support Specialist / Systems Administrator (Part Time) Company OverviewGrowing organization seeking an IT professional to provide hands-on technical support and assist with day-to-day systems administration activities. This role offers the opportunity to work closely with end users while gaining exposure to a broad range of technologies and IT initiatives. Position Details<ul><li>Job Title: IT Support Specialist / Systems Administrator</li><li>Employment Type: Contract-to-Hire</li><li>Location: Hybrid opportunity within the Lower Hudson Valley region</li><li>Schedule: All 3 days on site per week</li><li>Hours: Part-time, 24 hours per week</li><li>Start Date: Immediate opening</li></ul> Core Responsibilities<ul><li>Provide technical support to employees through a ticketing system, phone support, email requests, and walk-up assistance</li><li>Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues</li><li>Create, modify, and maintain user accounts within Active Directory and Microsoft 365</li><li>Assist with onboarding and offboarding activities, including equipment provisioning and account setup</li><li>Install, configure, and maintain desktops, laptops, and related peripherals</li><li>Support device deployments, technology refresh initiatives, and office moves as needed</li><li>Document technical issues, resolutions, and support procedures</li><li>Escalate complex technical issues to senior IT staff or specialized support teams</li><li>Maintain a high level of customer service while meeting ticket resolution goals</li><li>Assist with various IT infrastructure and operational projects as assigned</li></ul>
2026-07-22T00:00:00Z

Tier 2 Help Desk Analyst

Conyers, GA
onsite
Temporary / Contract
28 - 30 USD / Hourly
OverviewThe Tier 2 Technician serves as the primary escalation point above Tier 1 support and is responsible for day-to-day technical delivery across Microsoft 365, Google Workspace, networking, and client onboarding activities. This role operates independently within established standards and escalates only architecture, security, and advanced engineering decisions to the CTO. Key ResponsibilitiesTier 1 Escalations<ul><li>Resolve escalated support tickets and assist with inbound support requests.</li><li>Provide technical guidance to Tier 1 staff.</li><li>Review ticket quality and documentation accuracy.</li></ul>Microsoft 365 Administration<ul><li>User provisioning, licensing, and offboarding.</li><li>Manage Exchange Online, SharePoint, OneDrive, Entra ID, and Intune environments.</li><li>Perform routine security administration, including MFA enrollment, account lockouts, and inbox rule audits.</li></ul>Google Workspace Administration<ul><li>User lifecycle management, organizational units, and licensing.</li><li>Manage 2-Step Verification and perform basic security administration and monitoring.</li></ul>Networking<ul><li>Troubleshoot connectivity, VLAN, DHCP, and DNS-related issues.</li><li>Configure and support UniFi switches, access points, and firewall rules within existing network designs.</li><li>Coordinate ISP issues and maintain network documentation.</li></ul>Technical Client Onboarding<ul><li>Execute technical onboarding for new clients.</li><li>Provision cloud environments, configure domains and DNS records, and deploy endpoints.</li><li>Implement standard security tools and configurations.</li><li>Deliver end-user training and document environments in IT Glue.</li></ul>Escalate to CTO:<ul><li>Network architecture or design decisions.</li><li>Confirmed or suspected security incidents.</li><li>DNS/domain management changes.</li><li>VoIP architecture or provisioning changes.</li><li>Custom development, automation, or scripting requests.</li><li>New platform deployments or major technology changes.</li><li>Administration of advanced cybersecurity platforms (INKY, BullPhish, Dark Web ID, RocketCyber, SaaS Alerts).</li><li>Penetration testing and vulnerability assessment tools (Vulnscan, vPenTest).</li></ul>*Please Note: This is a fully onsite position in Metro Atlanta. Please do not apply to this posting if you're not already local to Metro ATL and willing to work onsite
2026-07-20T00:00:00Z

Service Desk Technician

Palatine, IL
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Service Desk Technician to provide dependable technical support for a non-profit organization in Palatine, Illinois. This Long-term Contract opportunity is well suited for someone who enjoys resolving end-user issues, delivering strong customer service, and working in a collaborative support environment. The ideal candidate will assist users with desktop, laptop, and remote access concerns while maintaining clear communication and consistent follow-through on service requests. Responsibilities: • Provide first-line technical assistance for users experiencing hardware, software, and access-related issues through phone, email, or remote support channels. • Diagnose and resolve problems affecting Windows 10 desktops and laptops, escalating more complex incidents when necessary. • Use a ticketing platform to document requests, record troubleshooting steps, and ensure timely updates through resolution. • Support remote desktop sessions to identify user issues, apply fixes, and restore normal system functionality. • Assist with user account support activities in Active Directory, including access-related troubleshooting and account maintenance. • Deliver attentive customer service during a wide range of support interactions while setting clear expectations with end users. • Collaborate closely with team members to share knowledge, coordinate issue resolution, and maintain service quality standards.
2026-07-22T00:00:00Z

Help Desk Analyst

North Syracuse, NY
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization. Responsibilities: • Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system. • Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues. • Assist users with account access, password resets, and directory-related support tasks within Active Directory. • Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary. • Provide clear guidance to employees on standard technology issues and help them follow established support procedures. • Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.
2026-07-15T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach. Responsibilities: • Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment. • Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care. • Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools. • Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system. • Set up, maintain, and support laptops, desktops, and related devices for office-based users. • Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution. • Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.
2026-06-30T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
20 - 22 USD / Hourly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-07-17T00:00:00Z

Help Desk Analyst

Santa Fe Springs, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs. Responsibilities: • Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications. • Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting. • Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations. • Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions. • Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks. • Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities. • Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified. • Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
2026-07-22T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project. Responsibilities:• Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.• Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.• Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.• Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.• Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.• Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.• Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.
2026-07-16T00:00:00Z

Help Desk Analyst

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Help Desk Analyst to provide first-level technical support for end users. This position is ideal for someone who enjoys solving technical issues, assisting customers, and working in a fast-paced IT environment.Responsibilities<ul><li>Provide Tier 1 technical support via phone, email, and ticketing systems</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Escalate complex issues to appropriate support teams</li><li>Create and maintain technical documentation</li><li>Assist with user account administration and password resets</li><li>Deliver excellent customer service while meeting SLAs</li></ul>
2026-07-24T00:00:00Z

IT Help Desk Technician

Oak Ridge, TN
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team. Responsibilities: • Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access. • Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting. • Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform. • Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context. • Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment. • Travel to nearby branch locations when needed to deliver in-person technical assistance and device support. • Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.
2026-07-17T00:00:00Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-07-23T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer communication, and cross-functional collaboration to help resolve product and equipment-related questions efficiently. The role is well suited for someone who can interpret technical information, manage multiple priorities, and deliver clear support in a fast-paced environment. Responsibilities: • Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information. • Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology. • Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation. • Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality. • Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution. • Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively. • Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.
2026-07-23T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a detail-oriented Technical Help Desk I team member to join a long-term contract opportunity supporting customers and internal stakeholders in Naperville, Illinois. This hybrid role works Monday through Friday and focuses on delivering responsive technical assistance, resolving product and parts-related questions, and partnering with cross-functional teams to address more complex issues. The ideal candidate brings strong communication skills, sound technical judgment, and the ability to stay organized while managing multiple priorities in a fast-paced support environment. Responsibilities: • Respond to customer inquiries related to pricing, warranty coverage, and equipment parts with accurate and timely information. • Provide frontline technical support by troubleshooting issues and guiding users toward effective solutions. • Partner with product marketing, research and development, and commercialization teams to share technical insight within assigned subject areas. • Work closely with Level 2 support teams to coordinate the resolution of escalated cases and ensure proper follow-through. • Track service activity, maintain support records, and contribute to reporting that measures team performance and service trends. • Use internal systems and office tools to document requests, review data, and support daily help desk operations. • Balance multiple service needs at once while maintaining accuracy, professionalism, and a customer-focused approach. • Contribute to team goals by supporting operational priorities and helping maintain consistent service standards.
2026-07-01T00:00:00Z

Help Desk Manager

Romulus, MI
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking an experienced IT Service Desk Manager to lead and elevate its IT support organization across multiple North American locations. This is a hands-on leadership opportunity for someone who enjoys building structure, improving processes, developing teams, and delivering exceptional customer service in a fast-paced, 24/7 operational environment.The ideal candidate has experience implementing IT service management best practices, leading technical support teams, and driving continuous improvement through metrics, documentation, and operational excellence. Key Responsibilities<ul><li>Lead and mentor the IT Service Desk team, establishing accountability, performance expectations, and a customer-first culture.</li><li>Manage daily service desk operations, staffing, scheduling, escalations, and support coverage for a 24/7 environment.</li><li>Implement and optimize ITSM processes, including incident, request, problem, and change management.</li><li>Administer and improve the organization's IT ticketing platform, workflows, SLAs, and reporting.</li><li>Develop and maintain knowledge base articles, SOPs, and technical documentation.</li><li>Track service desk KPIs and use reporting to identify trends and drive operational improvements.</li><li>Partner with IT and business stakeholders to resolve issues and improve the overall end-user experience.</li><li>Support multiple U.S. and Canadian locations with occasional travel as needed.</li></ul> Qualifications<ul><li>5+ years of IT Service Desk or Help Desk leadership experience.</li><li>Experience implementing or improving ITSM processes and ticketing platforms.</li><li>Proven success leading technical support teams and developing staff.</li><li>Strong organizational, communication, and customer service skills.</li><li>Working knowledge of Microsoft technologies, Active Directory, Microsoft 365, endpoint management, and networking fundamentals.</li><li>ITIL certification or equivalent experience is a plus.</li><li>Experience supporting manufacturing, logistics, distribution, or other 24/7 environments is preferred.</li></ul> Why This Opportunity?This is an opportunity to make a meaningful impact by shaping the future of IT service delivery within a growing organization. You'll have the autonomy to improve processes, develop a high-performing team, and build a service desk that delivers outstanding support across multiple locations.
2026-07-13T00:00:00Z

Help Desk Analyst I

Columbus, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst I to provide frontline technical assistance for employees in Columbus, Ohio. This position supports day-to-day technology needs across hardware, software, user accounts, and workplace collaboration tools while delivering responsive service and clear communication. This is a Long-term Contract opportunity within the Printing/Publishing industry, ideal for someone who enjoys solving issues in a fast-paced support environment. Responsibilities: • Deliver first-level technical support for Windows and macOS devices, business applications, printers, scanners, and related peripherals through remote and in-person assistance. • Diagnose and resolve common issues involving Microsoft Office, Adobe Creative Cloud, web browsers, and desktop operating systems while guiding users through effective solutions. • Support user access administration by creating, updating, and maintaining accounts in Active Directory, Azure AD, Microsoft 365, and other cloud-based platforms. • Provide entry-level assistance for Azure Virtual Desktop sessions and help address connectivity concerns across a hybrid network environment. • Set up, maintain, and troubleshoot conference room technology, including preparing spaces for meetings and offering basic end-user instruction when needed. • Monitor endpoint detection and reporting alerts, respond to reported incidents, and escalate concerns in alignment with established security practices. • Document support activity, update ticket records, and track issue resolution and project-related tasks within the service desk system. • Help manage IT supplies and consumable inventory to ensure essential support materials and equipment remain available. • Follow organizational security standards and reinforce best practices during daily support interactions.
2026-07-21T00:00:00Z

Help Desk Analyst II

Skokie, IL
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a customer-focused Help Desk Analyst II to support end users across a busy educational environment in Illinois. This long-term contract position is ideal for someone who combines strong technical troubleshooting with a detail-oriented, service-oriented approach when assisting faculty and staff. The role supports a wide range of devices and day-to-day IT issues, with opportunities to contribute to hardware support, device setup, and overall technology operations. Responsibilities: • Deliver timely technical assistance to faculty and staff, emphasizing clear communication and a high level of customer care. • Diagnose and resolve issues involving Windows 10 systems, Chromebooks, Dell laptops, and Apple devices including Mac and iOS hardware. • Perform hands-on hardware maintenance and repair to keep user devices operational and minimize downtime. • Manage and update service desk tickets, ensuring incidents and requests are documented accurately and followed through to completion. • Assist with device inventory tracking, workstation configuration, and cable organization to support efficient IT operations. • Provide basic network troubleshooting to identify common connectivity issues and escalate more complex problems when needed. • Support user account and access-related tasks within Active Directory, Microsoft 365 Enterprise, and Microsoft Entra ID. • Contribute to onsite technical coverage as part of a small IT team supporting multiple buildings and end-user needs.
2026-07-07T00:00:00Z

Help Desk Analyst II

Los Angles, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk Analyst II to provide hands-on technical support for employees in Los Angeles, California. This Contract position is ideal for someone who thrives in a fast-paced onsite environment and can confidently resolve escalated desktop, application, and account-related issues across both Mac and Windows systems. The role will support day-to-day end users with productivity tools, creative software, and access administration while delivering a high level of customer service. Responsibilities:• Deliver second-level technical support for hardware, software, and user account issues in both Mac and Windows environments• Troubleshoot and resolve incidents involving Microsoft 365 applications, desktop operating systems, and common workplace technology• Support employees with Adobe creative tools, including assisting with issues related to Adobe Premiere and other Creative Cloud applications• Manage onboarding and offboarding tasks by preparing accounts, assigning access, and ensuring timely removal of permissions when needed• Administer account provisioning through Active Directory and related systems while maintaining accurate access controls• Track, prioritize, and update service requests through the ticketing system to ensure timely issue resolution and communication• Provide onsite assistance to users, offering clear guidance and attentive support for technical problems and service requests• Assist with more advanced troubleshooting for specialized creative applications such as After Effects, Cinema 4D, Maya, or Nuke when applicable• Contribute to broader IT support activities that may include entry-level system administration tasks and operational improvements
2026-07-09T00:00:00Z