<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p><strong>Join Our Team as a Tier 3 Help Desk Engineer – Onsite in Medford, OR</strong></p><p>We’re on the lookout for an experienced <strong>Tier 3 Help Desk Engineer</strong> to join our <strong>welcoming and collaborative team</strong> in <strong>Medford, OR</strong>. If you're passionate about solving complex technical issues and enjoy working in a supportive, team-first environment, we’d love to meet you!</p><p>What You'll Be Working On:</p><ul><li>Advanced troubleshooting and resolution of system and network issues</li><li>Administration and support of <strong>Microsoft Entra</strong>, <strong>Microsoft 365</strong>, and <strong>enterprise IT infrastructure</strong></li><li><strong>Networking, server, and systems administration</strong> across diverse environments</li><li>Providing expert-level support and guidance to both technical and non-technical users</li><li>Collaborating closely with internal teams and stakeholders to ensure top-tier IT performance</li></ul><p>What We’re Looking For:</p><ul><li>Proven experience in a <strong>Tier 3 support</strong> or senior technical role</li><li>Strong <strong>diagnostic and problem-solving skills</strong></li><li>Expertise in <strong>Microsoft technologies</strong> and modern IT infrastructure</li><li>Excellent <strong>communication and interpersonal skills</strong></li></ul><p>What You’ll Love:</p><ul><li><strong>Competitive salary</strong>: $70,000 – $95,000</li><li><strong>Excellent culture</strong> and benefits package</li><li>Work with a <strong>friendly, tight-knit team</strong></li><li><strong>Onsite position</strong> in beautiful <strong>Medford, Oregon</strong></li></ul><p>Ready to take the next step in your IT career? Apply now and join a team where your expertise is valued, and your growth is supported.</p><p><br></p>
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>We are seeking a <strong>Senior Help Desk Analyst</strong> to join our IT support team. In this role, you’ll serve as the first point of escalation for technical issues, provide advanced troubleshooting, and ensure a high level of customer service to internal users. You’ll also play a key role in mentoring junior analysts, improving support processes, and collaborating with infrastructure and application teams to keep systems running smoothly.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2/Tier 3 technical support for desktops, laptops, mobile devices, printers, and related hardware/software.</li><li>Troubleshoot and resolve complex issues related to Windows/Mac OS, Office 365, VPN, networking, and business applications.</li><li>Act as an escalation point for junior Help Desk Analysts, providing guidance and advanced troubleshooting.</li><li>Monitor and manage help desk tickets, ensuring timely resolution and adherence to SLAs.</li><li>Document issues, solutions, and knowledge base articles for future reference.</li><li>Assist with onboarding/offboarding of users, including account setup, permissions, and hardware provisioning.</li><li>Collaborate with infrastructure and systems teams on patching, upgrades, and IT projects.</li><li>Contribute to process improvement initiatives to enhance help desk efficiency and customer satisfaction.</li></ul><p><br></p>
Seeking an experienced Help Desk Analyst III to provide advanced technical support for end users in a large enterprise environment. Candidates should be comfortable resolving escalated tickets, mentoring entry level staff, and working in hybrid/onsite settings. Responsibilities: Resolve Tier II/III technical issues across Windows, macOS, and mobile platforms. Support end users with hardware, software, networking, and application troubleshooting. Manage Active Directory accounts, permissions, and O365 administration. Escalate and document issues as needed, ensuring SLA compliance. Provide mentoring and training to Help Desk Analysts I & II.
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
<p>Robert Half is seeking a proactive and skilled IT Support Specialist to provide high-quality technical support across hardware, software, and network systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing deeper diagnostics, and escalating issues as needed. This position requires strong analytical abilities, excellent customer service skills, and the capacity to handle multiple demands in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and troubleshoot Tier 1 and escalated Tier 1.5 tickets related to hardware, software, and networking issues.</li><li>Conduct diagnostics and resolution for operating systems (Windows/Mac), Microsoft Office 365, Active Directory, and common business applications.</li><li>Manage user accounts by handling password resets, account provisioning, and access control tasks.</li><li>Provide support for endpoint security, including antivirus updates and patch management.</li><li>Escalate unresolved issues to Tier 2 or the appropriate teams while delivering clear and detailed documentation.</li><li>Collaborate with internal IT staff to identify trends in recurring issues and recommend improvements.</li><li>Update and maintain internal knowledge bases and documentation resources.</li><li>Offer remote support and occasional on-site help based on organizational needs.</li><li>Assist with basic system administration tasks, such as group policy updates and software installations.</li></ul>
We are looking for a dedicated Help Desk Analyst to provide part-time IT support for our team in Santa Clara, California. This contract position requires a detail-oriented individual with strong technical troubleshooting abilities and excellent customer service skills. The ideal candidate will assist with hardware fixes, system administration, and user support, ensuring smooth day-to-day operations.<br><br>Responsibilities:<br>• Provide break-fix support for various hardware, including monitors and docking stations.<br>• Serve as Tier 1 and Tier 2 support, addressing technical issues and escalating when necessary.<br>• Communicate complex technical concepts in a clear and understandable manner to non-technical users.<br>• Perform administrative tasks within Microsoft Entra, Azure, and Active Directory environments.<br>• Assist with basic networking tasks and troubleshooting connectivity issues.<br>• Administer and manage Microsoft Intune for device and application management.<br>• Troubleshoot and resolve issues related to Windows operating systems.<br>• Handle service desk tickets efficiently, ensuring timely resolution and documentation of issues.
<p>Robert Half is building a network of experienced Help Desk Analysts for upcoming contract and contract-to-hire opportunities with our clients. These roles suit professionals with 2–4 years of IT support who are ready to take on escalated issues and contribute to IT process improvements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Troubleshoot escalated issues with desktops, laptops, and mobile devices.</li><li>Manage Active Directory accounts and group policies.</li><li>Support remote access, VPNs, and network connectivity.</li><li>Document solutions and contribute to internal knowledge bases.</li></ul>
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
<p>We are looking for a Help Desk Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.</p><p><br></p><p>Help Desk Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.</p><p><br></p><p>To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.</p><p>Microsoft, Cisco, Linux, or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, we’d like to meet you.</p><p><br></p><p>Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.</p><p><br></p><p>Some job duties include (but are not limited to):</p><p><br></p><ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients</li><li>Other duties as assigned</li><li>Some travel required</li><li>Some after-hours response from home or return to office (nights and weekends) is also required. </li></ul>
<p>As a Help Desk Technician, you will offer day-to-day technical support to end-users in a fast-paced IT environment. Your role includes diagnosing, resolving, and documenting hardware, software, and network-related issues, ensuring users experience minimal downtime. You will also play a vital role in managing and troubleshooting Active Directory (AD) and Group Policy (GP) configurations.</p>
We are looking for a skilled Systems Administrator to join our team in Lambertville, New Jersey. In this role, you will be responsible for ensuring the stability, security, and efficiency of our IT systems, including servers, networks, and end-user devices. This position requires a proactive approach to managing infrastructure and supporting organizational technology needs.<br><br>Responsibilities:<br>• Administer and maintain Windows Servers, both physical and virtual, using platforms like Hyper-V and Proxmox.<br>• Manage Active Directory, Office 365, and Azure applications to ensure seamless functionality.<br>• Configure and optimize Cisco switches, VLANs, routing protocols, and WatchGuard firewalls.<br>• Handle patch management, system hardening, backups with tools such as Hornet, and disaster recovery planning.<br>• Monitor system performance using tools like NinjaOne and Zabbix, addressing and resolving issues promptly.<br>• Provide Tier 2 and Tier 3 technical support, oversee the helpdesk queue, and deploy desktops and laptops.<br>• Document technical processes, configurations, and solutions to maintain clear records.<br>• Collaborate with team members to ensure IT infrastructure aligns with organizational goals.
<p>We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This <strong><u>part-time position</u></strong> is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role. As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently.</p><p>• Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.</p><p>• Manage service desk tickets, ensuring timely responses and resolutions.</p><p>• Support mobile device management operations and ensure proper system functionality.</p><p>• Collaborate with team members and end-users to identify and implement solutions.</p><p>• Maintain professionalism and clear communication when assisting users.</p><p>• Ensure on-site presence as required to meet support needs and uphold reliability.</p><p>• Follow established procedures and guidelines while contributing to process improvements.</p><p>• Utilize technical expertise to diagnose and resolve hardware and software issues.</p>
<p><strong>Primary Duties:</strong></p><ul><li>Serve as the initial point of contact for internal technical support, addressing issues via phone, email, or in person.</li><li>Diagnose and resolve problems related to computers, mobile devices, printers, and commonly used software.</li><li>Log all support interactions and resolutions in the IT service management system.</li><li>Forward more complex or unresolved issues to senior IT staff or external vendors when necessary.</li><li>Assist with employee onboarding and offboarding by setting up user accounts and preparing IT equipment.</li><li>Track and manage IT hardware and software inventory, ensuring compliance with company standards.</li><li>Provide assistance to remote employees and field staff with connectivity and access challenges.</li></ul><p><br></p>
<p>We are seeking an experienced IT professional to join our team as a dedicated, on-site IT Support Specialist. This role requires a strong technical background, excellent problem-solving skills, and a customer-focused approach to provide Tier 3 level technical support in a fully cloud-driven environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide dependable on-site IT support, Monday through Friday, ensuring consistent 8-hour daily coverage.</li><li>Diagnose and resolve complex Tier 3 technical issues across diverse computing environments, including PCs and occasionally Macs.</li><li>Address connectivity challenges related to cloud access, VPNs, and Microsoft Tenant systems.</li><li>Administer and maintain Microsoft technologies such as O365, SharePoint, Exchange, Intune, and EntraID.</li><li>Handle user lifecycle tasks, including onboarding and offboarding processes within EntraID.</li><li>Enforce security protocols and policies by leveraging Intune MDM for device management.</li><li>Support network configurations and troubleshoot issues involving subnetting, VLANs, switches, and firewalls; expertise with Ubiquiti hardware is advantageous.</li></ul>
<p>Robert Half Technology is searching for a talented <strong>Service Desk Analyst</strong> for a client based in Franklin, Tennessee. This role is a full 40 hours per week and a 1-3 month contract. The <strong>Service Desk Analyst</strong> will design and support the corporate infrastructure solutions by acting in this role with a team of technology professionals. This role will report to the Infrastructure Manager.</p><p><br></p><p><strong>The candidate will be required to:</strong></p><ul><li>Provide basic support to end users on a variety of computer system and infrastructure technology issues over the phone, through email, in person, and online chat.</li><li>Identify and document computer system hardware and software functional incidents by consulting with the end user to determine the nature of the issue.</li><li>Assist in planning and supporting efforts for the network infrastructure in a medium-scale environment.</li><li>Document infrastructure problems, and design and implement resolution steps to prevent future issues.</li><li>Create and maintain monitoring systems, recommend, and implement tuning improvements.</li><li>Manage third-party support and service vendors to ensure operational stability of internal systems.</li><li>Provide technical help to users regarding configuration, updates, maintenance, and setup of hardware or software.</li><li>Analyze, troubleshoot, and resolve common Microsoft 365/Office 365 and Microsoft Windows 10 issues.</li><li>Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business-based best practices.</li><li>Take ownership of incident identification through resolution. Prioritize and schedule incident support and escalate (when required) to the appropriately experienced technician.</li><li>Accurately log all Service Desk tickets and work efforts using the defined tracking software.</li><li>Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.</li><li>Perform user maintenance in Active Directory </li><li>Analyze, troubleshoot, and resolve connectivity and VPN issues.</li><li>Support the process of deploying computers and laptops for end users, and resolve minor mobile device issues.</li><li>Identify and request purchases based on the needs of the end users.</li><li>Perform other duties as assigned.</li></ul>
<p>As we continue to grow, we are seeking a skilled <strong>Systems Engineer</strong> to help design, implement, and maintain our core IT systems and infrastructure. The Systems Engineer will play a key role in the planning, deployment, administration, and optimization of servers, virtualization platforms, cloud services, and enterprise systems. This individual will work closely with cross-functional IT teams to ensure our systems are secure, stable, and scalable.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, configure, and maintain Windows and/or Linux server environments</li><li>Administer virtualization platforms (VMware, Hyper-V, etc.) and cloud infrastructure (Azure, AWS, or GCP)</li><li>Monitor system performance, troubleshoot issues, and implement improvements</li><li>Manage Active Directory, DNS, DHCP, Group Policy, and identity/access management systems</li><li>Support system backups, disaster recovery, and business continuity planning</li><li>Automate routine tasks and deployments using scripting tools (PowerShell, Bash, Python)</li><li>Collaborate with security teams to implement system hardening, patch management, and compliance controls</li><li>Maintain documentation for systems architecture, configurations, and procedures</li><li>Provide Tier 3 escalation support for helpdesk and infrastructure issues</li><li>Participate in on-call rotation for critical systems support (if applicable)</li></ul>
<p>Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems.</p><p><br></p><p><strong>Duration: </strong>6-month contract</p><p><strong>Location: </strong>100% Onsite in Bellevue, Washington</p><p><strong>Pay rate:</strong> up to $33/hourly</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and resolve quick-resolution IT tickets.</li><li>Troubleshoot laptop and desktop issues (Windows 11, MacOS).</li><li>Respond to Slack messages and provide real-time support to end users.</li><li>Manage application access requests and permission-related issues.</li><li>Support Zoom, Slack, Microsoft 365 Suite, and other collaboration tools.</li><li>Document all work within ticketing systems (Jira, Zendesk, ServiceNow).</li><li>Escalate complex issues to higher-level support teams when needed.</li><li>Perform root cause analysis to prevent recurring issues.</li><li>Collaborate with team members to ensure seamless IT service delivery.</li><li>Provide excellent customer service and diffuse difficult situations professionally.</li></ul>
We are looking for a skilled Help Desk Analyst I to provide Tier 1 technical support for our team in Des Moines, Iowa. In this role, you will assist with troubleshooting hardware, software, and network connectivity issues while offering exceptional customer service to internal users. This is a Contract-to-Permanent position, offering an opportunity to grow your technical expertise in a dynamic work environment.<br><br>Responsibilities:<br>• Deliver Tier 1 help desk support, addressing user inquiries and resolving technical issues efficiently.<br>• Troubleshoot hardware problems, including diagnosing and repairing computer systems and peripherals.<br>• Provide software support, including installing, uninstalling, and offering basic guidance on internal applications.<br>• Manage user accounts within a hybrid Active Directory environment, including password resets, account unlocks, and access rights adjustments.<br>• Resolve Office 365-related issues, ensuring smooth operation of applications and user accounts.<br>• Address network connectivity problems, including troubleshooting IP configurations and basic Cisco Meraki network setups.<br>• Utilize the Freshdesk ticketing system or similar platforms to track, prioritize, and resolve approximately 475 tickets per month.<br>• Assist with the internal document management system, offering training and support during system upgrades and transitions.<br>• Learn and provide support for Citrix, Cisco Meraki switches, and Cisco firewalls as needed, with training provided.<br>• Collaborate with team members to ensure timely resolution of technical issues and maintain high user satisfaction.
<p>We’re looking for a <strong>Desktop Support Analyst</strong> to provide hands-on technical support to our end users and play a critical role in keeping our IT operations running smoothly. The Desktop Support Analyst is responsible for providing Tier 1 and Tier 2 technical support for hardware, software, and network issues. You’ll work closely with employees across departments to ensure their IT needs are met in a timely and professional manner. This is an ideal role for someone with strong troubleshooting skills, great communication, and a passion for helping others.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and peripherals (Windows/macOS environments)</li><li>Troubleshoot software and hardware issues, escalate when necessary</li><li>Set up and configure new user workstations, accounts, and access permissions</li><li>Maintain and update IT asset inventory and documentation</li><li>Support remote access tools, VPN connectivity, and video conferencing systems (Zoom, Teams)</li><li>Install and update approved software and patches</li><li>Assist with onboarding and offboarding of employees</li><li>Respond to and resolve helpdesk tickets in a timely manner using a ticketing system (e.g., ServiceNow, Jira, Zendesk)</li><li>Collaborate with system and network administrators on larger issues and projects</li><li>Maintain a high level of customer service and professionalism in all interactions</li></ul>
We are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up.<br><br>Responsibilities:<br>• Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices.<br>• Diagnose and resolve issues related to applications, desktops, laptops, and other hardware.<br>• Utilize Intune to manage and deploy laptops and ensure proper setup.<br>• Perform imaging of desktops and laptops, customizing images as needed to meet user requirements.<br>• Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues.<br>• Support Active Directory by managing user permissions and access.<br>• Install, configure, and repair desktop hardware and peripherals.<br>• Provide guidance and training to users on basic technical issues and system functionalities.<br>• Collaborate with team members to ensure consistent and high-quality support across the organization.
<p>In this role, you will work in a fast-paced environment, gaining valuable skills in time management, problem-solving, and technical troubleshooting. You will be responsible for providing deskside support, managing hardware deployments, and ensuring system reliability.</p><p> </p><p>Key Responsibilities:</p><ul><li>Serve as the primary point of contact for on-site technical support and break/fix tasks for desktops and laptops</li><li>Deploy and configure Windows 10/11 devices and provide user orientation</li><li>Utilize tools such as ServiceNow for ticket management and asset tracking</li><li>Perform system maintenance, software upgrades, backups, and recovery tasks</li><li>Provide technical guidance to Tier 2 and Tier 3 teams as needed</li><li>Support disaster recovery and continuity exercises</li><li>Document resolutions in ITSM tools and maintain compliance with SLAs</li><li>Configure and deploy mobile devices, laptops, thin clients, and associated equipment</li><li>Perform asset control tasks and assist with procurement and disposal processes</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p>We’re proactively recruiting Help Desk Technicians for upcoming opportunities with our clients in the Charlotte area. These roles will support end users by troubleshooting hardware, software, and network issues while providing exceptional customer service.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Tier 1 support via phone, email, or ticketing systems</li><li>Troubleshoot Windows OS, Office 365, and basic network connectivity</li><li>Log and escalate incidents as needed</li><li>Set up and image computers for new hires</li></ul>
