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105 results for Help Desk Tier 3 jobs

Help Desk Analyst III

Pittsburgh, PA
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for an experienced Help Desk Analyst III to provide high-level technical support for users in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who excels at resolving advanced desktop, network, and systems issues while delivering dependable customer service. The role requires strong hands-on knowledge of enterprise support environments, including Microsoft technologies, Active Directory, and Office 365, along with the ability to diagnose and resolve complex technical problems efficiently. Responsibilities: • Deliver advanced technical assistance for hardware, software, and access-related issues across a multi-level support environment. • Investigate and resolve escalated incidents involving desktop systems, Microsoft platforms, and end-user applications. • Support account administration tasks, including permissions, directory updates, and user access management within Active Directory. • Troubleshoot connectivity and infrastructure-related problems by identifying network, configuration, and performance issues. • Configure, maintain, and support desktop hardware, peripheral devices, and deskside technology for end users. • Assist with administration and support activities involving Windows Server, Office 365, Citrix technologies, and related enterprise tools. • Document issues, resolutions, and recurring trends to improve service quality and support efficiency. • Collaborate with internal technical teams to address complex system concerns and maintain stable user operations.
2026-06-16T00:00:00Z

Help Desk Analyst III

Dallas, TX
onsite
Temporary to Hire
32 - 38 USD / Hourly
We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment. Title: HelpDesk IIILocation: Framers Branch, TxPay: $32-38 per hourDuration: 6 Month Contract to hire Responsibilities:• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.• Troubleshoot and analyze issues using advanced techniques and tools.• Support Microsoft licensing and ensure compliance across systems.• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.• Assist with technology rollouts and AV system projects as needed.• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.
2026-06-23T00:00:00Z

Help Desk Technician

Pembroke Pines, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half is seeking a Help Desk Support Specialist to provide technical assistance to end users in a fast-paced IT environment. This role will support users with day-to-day technical issues and deliver excellent customer service through phone, email, chat, and remote support.Key Responsibilities:<ul><li>Provide help desk support for hardware, software, and user access issues</li><li>Perform Active Directory password resets and basic account administration</li><li>Support users with Office 365 applications, including Outlook, Teams, and related tools</li><li>Troubleshoot and resolve issues in Windows 10 environments</li><li>Deliver remote support to end users via phone, email, and chat</li><li>Document support requests, resolutions, and escalations in the ticketing system</li><li>Escalate more complex technical issues to the appropriate IT teams as needed</li><li>Maintain strong communication with users throughout the support process</li></ul>
2026-06-26T00:00:00Z

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are hiring a Help Desk Technician to provide technical support to end users in a fast-paced environment.Responsibilities:<ul><li>Provide support to users via phone, email, and chat</li><li>Troubleshoot hardware, software, and Windows-related issues</li><li>Perform Active Directory account maintenance and password resets</li><li>Track and resolve support requests through the ticketing system</li><li>Use Remote Desktop to assist users with technical issues</li><li>Escalate more complex issues when needed</li></ul>
2026-06-17T00:00:00Z

Help Desk Technician

Nashville, TN
onsite
Temporary / Contract
23 - 27.5 USD / Hourly
We are looking for a Help Desk Technician to deliver dependable technical support for end users in Nashville, Tennessee. This Long-term Contract position focuses on resolving day-to-day hardware, software, and connectivity issues while ensuring a smooth support experience for employees. The role is fully onsite and suited to someone who can balance hands-on troubleshooting, clear communication, and accurate ticket documentation. Responsibilities: • Respond to user support requests by diagnosing technical problems and providing effective solutions for desktop, software, and network-related issues. • Manage incoming service desk tickets, prioritize requests appropriately, and maintain timely progress through resolution. • Lead remote support sessions when needed to troubleshoot user concerns and restore functionality as efficiently as possible. • Prepare equipment, account access, and related support tasks for employee onboarding and offboarding activities. • Record detailed notes on customer interactions, technical findings, and completed actions to maintain accurate support documentation. • Perform diagnostic testing to identify the source of reported issues and apply appropriate corrective measures. • Escalate more complex incidents to higher-level support teams when advanced troubleshooting is required. • Install, configure, update, and repair computer hardware and software to support daily business operations. • Follow up with users after service is provided to confirm issues have been fully resolved and expectations have been met.
2026-06-26T00:00:00Z

Help Desk Technician

Austin, TX
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
Help Desk Technician Onsite | Austin, TX | Contract We are looking for a customer-focused Help Desk Technician to deliver advanced technical support for employees in a manufacturing environment based in Austin, Texas. This long-term contract position is ideal for someone who can handle escalated support issues, investigate underlying causes, and restore service across devices, applications, and core workplace technologies. The role requires a balance of hands-on troubleshooting, clear communication, and a strong commitment to maintaining a reliable end-user experience. Responsibilities:• Resolve escalated support requests by diagnosing and addressing more advanced hardware, software, account, and connectivity issues that move beyond first-level support.• Investigate recurring technical problems to determine root causes and implement lasting solutions that improve service stability.• Manage incidents and service requests through the full ticket lifecycle while meeting established response times and business priorities.• Partner with senior technical teams and external providers when specialized expertise is needed to restore service or address ongoing problems.• Configure, deploy, and support endpoint devices, including Windows computers, macOS systems, and mobile equipment used across the organization.• Administer and troubleshoot workplace technologies such as Microsoft 365, identity and access tools, and collaboration platforms to keep users productive.• Create and maintain accurate support documentation, including ticket details, resolution steps, and knowledge resources for future reference.• Identify service trends and recommend workflow improvements, preventive actions, or automation opportunities to reduce repeat incidents.• Assist with employee onboarding and offboarding by preparing devices, assigning access, and ensuring account changes follow security requirements.• Provide day-to-day guidance to entry-level support staff and communicate clearly with users and stakeholders on issue status and next steps.
2026-07-01T00:00:00Z

Deskside Support Technician (Tier II)

Washington, DC
onsite
Temporary / Contract
33 - 38 USD / Hourly
Deskside Support Technician II – Public TrustLocation: Washington, DCWork Arrangement: Onsite – 5 days per weekClearance Requirement: Active Public Trust required (Secret Clearance highly desired) Position OverviewWe are seeking a customer-focused Deskside Support Technician II to provide hands-on technical support within a large enterprise IT environment supporting federal operations in Washington, DC. This role supports end users across multiple office locations and requires strong troubleshooting skills, professionalism, and the ability to operate independently in a fast-paced support environment.The ideal candidate brings prior experience delivering Tier II support in Windows-based enterprise environments, with strong communication skills and a service-oriented mindset. This role includes direct interaction with end users, senior leadership offices, and cross-functional IT teams while supporting mission-critical systems and maintaining high service standards. Key ResponsibilitiesDeskside Support & Troubleshooting<ul><li>Provide onsite Tier II deskside support for end-user incidents and service requests</li><li>Troubleshoot and resolve issues involving:</li><li>Windows desktops and laptops</li><li>Microsoft Office applications</li><li>Outlook and Exchange</li><li>Printers and peripherals</li><li>Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries</li></ul>Endpoint & Software Support<ul><li>Install and support specialty applications not packaged within SCCM</li><li>Remove devices from the network in accordance with security directives</li><li>Support printer troubleshooting, toner replacement, and device maintenance</li></ul>Customer Service & Ticket Management<ul><li>Maintain accurate updates within the ITSM ticketing system</li><li>Prioritize incidents based on SLA requirements and customer impact</li><li>Deliver high-touch “white glove” support for senior leadership offices</li><li>Provide timely, professional communication throughout issue resolution</li></ul>Operational Support<ul><li>Support users across multiple buildings within Washington, DC</li><li>Collaborate with service desk and infrastructure teams to resolve escalated issues</li><li>Participate in occasional after-hours support activities when required</li></ul>
2026-06-15T00:00:00Z

Help Desk Level 2 / Sys Admin

New York, NY
onsite
Temporary / Contract
25 - 36 USD / Hourly
We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team. Responsibilities: • Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting. • Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks. • Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration. • Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams. • Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution. • Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records. • Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns. • Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery. • Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.
2026-06-04T00:00:00Z

Help Desk L2

Tampa, FL
onsite
Temporary / Contract
25 - 30 USD / Hourly
Robert Half has a brand-new opening with a local client here in Tampa for a Help Desk L2.This is a full-time position, onsite M-F 8-5Comp ranging $25-30/hour ($60-65K conversion) The Help Desk L2 provides remote and onsite support to clients. Responsibilities include delivering superior customer service in a variety of technological scenarios requiring high-level analytical and problem-solving skills. Client environments may range from small single office businesses to multi-site wide area networks of large companies. Responsibilities:<ul><li>Monitoring and technical support for client networks including computers, servers, switches, routers, firewalls and other specialty equipment</li><li>Support Microsoft server solutions both premise and cloud-based with varying complexity/functionality/uptime requirements dependent on client needs</li><li>Support server-based software solutions including Microsoft’s business product line, Azure integrations, and our backup solutions</li><li>Open, review, resolve, manage, close support tickets</li><li>Provide services via onsite appointments or remote system access/telephone/online session</li><li>Participate in delivery technology projects as support or project lead</li><li>Work as part of a team providing knowledge exchange and idea sharing</li><li>Assist management in the enhancement of products/services as needed</li><li>Train end users on the everyday use of their computers, servers and other network resources </li></ul>
2026-06-24T00:00:00Z

Level 3 IT Technician

Savannah, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an experienced Level 3 IT Technician to provide advanced technical support while handling systems and network administration responsibilities. This role will troubleshoot complex issues, maintain client environments, and assist with technical implementations and infrastructure projects.
2026-06-22T00:00:00Z

Help Desk Analyst

North Syracuse, NY
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization. Responsibilities: • Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system. • Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues. • Assist users with account access, password resets, and directory-related support tasks within Active Directory. • Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary. • Provide clear guidance to employees on standard technology issues and help them follow established support procedures. • Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.
2026-06-25T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach. Responsibilities: • Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment. • Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care. • Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools. • Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system. • Set up, maintain, and support laptops, desktops, and related devices for office-based users. • Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution. • Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.
2026-06-30T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-06-30T00:00:00Z

Help Desk Analyst

Decatur, GA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a government environment in Decatur, Georgia. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting ability with a service-focused approach to resolving day-to-day hardware, software, and access issues. The person in this role will help maintain reliable IT operations by addressing support requests, guiding users through solutions, and contributing to ongoing training and process improvement efforts. Responsibilities: • Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality. • Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution. • Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion. • Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach. • Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use. • Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets. • Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance. • Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications. • Suggest practical updates to support processes and documentation to improve service quality and operational efficiency.
2026-06-11T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project. Responsibilities:• Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.• Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.• Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.• Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.• Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.• Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.• Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.
2026-07-01T00:00:00Z

Help Desk Analyst

San Francisco, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk Analyst to deliver on-site tier one technical assistance and dependable end-user support for a busy architecture environment in San Francisco, California. This is a contract position is ideal for someone who enjoys solving day-to-day IT issues, maintaining smooth office technology operations, and providing a high level of service in a fast-moving workplace. The role requires a hands-on, detail-oriented individual who can communicate clearly, manage competing priorities, and contribute to a positive support experience for employees and teams. This contract requires on-site between both the Oakland and San Francisco offices. Responsibilities:• Provide first-level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed.• Manage service desk requests from intake through closure, ensuring timely follow-up, accurate updates, and strong customer service throughout the support process.• Support Windows and Mac-based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption.• Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account-related assistance.• Deliver on-site audio-visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly.• Assist with office technology operations across assigned work locations and provide remote support to additional teams when required.• Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors.• Contribute to operational continuity by documenting recurring issues, tracking solutions, and helping improve support processes over time.tie
2026-06-10T00:00:00Z

Help Desk Analyst

Holland, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a dependable Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This contract to hire position is fully onsite and focused on delivering responsive first-level assistance for inbound customer issues, ticket monitoring, and technical support coordination. The ideal candidate communicates clearly, stays composed under pressure, and approaches each interaction with a strong customer service mindset. Hourly Pay: $17/hrCurrent open Shift: 3:30pm-12am; off days Sunday and Tuesday Responsibilities:• Handle incoming customer calls with professionalism, gather issue details, and provide first-line support in a timely manner.• Review service requests and alerts, assess urgency, and determine the appropriate next steps based on established procedures.• Document every customer interaction thoroughly by creating, updating, and maintaining accurate ticket records and resolution notes.• Escalate unresolved incidents to the correct internal teams to support efficient troubleshooting and service restoration.• Investigate basic equipment and system issues quickly to identify likely causes and assist with initial resolution efforts.• Monitor overnight or queued tickets to help ensure timely follow-up and adherence to response expectations.• Verify that recommended fixes, settings, or configurations are functioning properly before closing or advancing a case.• Support additional service desk activities as needed to maintain consistent customer support operations.
2026-07-01T00:00:00Z

Help Desk Analyst

West Chester, OH
onsite
Temporary / Contract
25 - 31 USD / Hourly
Fully onsite position 5 days/week Hours: 8:00am-4:30pm ET Ongoing Contract We are seeking a Configuration Analyst to support our client's Ohio field location. This role is ideal for candidates with strong hands‑on technical skills who enjoy working with hardware, troubleshooting systems, and collaborating in a team environment. As a Configuration Analyst, you will work in an onsite, team‑based environment supporting the testing, refurbishment, and upgrading of hardware and software devices. This role is similar to a higher‑level deskside support position and includes some light networking tasks. You will partner closely with Facilities and internal teams to prepare devices for redeployment back into the field. Attention to detail, reliability, and teamwork are critical to success in this role. Key Responsibilities<ul><li>Test, configure, refurbish, and upgrade hardware and software on devices</li><li>Perform light network engineering tasks related to device setup and testing</li><li>Accurately document and log test results and configuration data in internal databases</li><li>Partner with Facilities and other teams to ensure devices are ready for field deployment</li><li>Follow daily schedules and assigned break times as directed by floor supervisors</li><li>Work collaboratively in a shared, open workspace</li><li>Maintain consistent attendance and professional workplace behavior</li></ul>
2026-06-30T00:00:00Z

Help Desk Analyst

Holland, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a customer-focused support team in Holland, Ohio. This long-term contract position is fully onsite and supports a 24/7 operation, with multiple shifts available for professionals who can deliver dependable first-level assistance. The ideal candidate is comfortable handling inbound calls, documenting issues accurately, and responding calmly and efficiently in a fast-moving environment. Hourly Pay Rate: $17/hrOpen Shift: 3:30-12pm Off Days Sunday and Tuesday Responsibilities:• Respond to incoming support calls with professionalism and a strong service mindset while addressing Tier 1 customer needs.• Review reported issues, assess equipment or system concerns, and identify the appropriate next steps in a timely manner.• Monitor service tickets, maintain accurate case records, and document troubleshooting activity and customer interactions in detail.• Escalate incidents to the proper internal teams when resolution requires additional expertise or immediate attention.• Follow established support procedures to determine when outreach, troubleshooting, or escalation is required.• Verify that configurations and implemented solutions are functioning correctly before closing or advancing a case.• Provide overnight ticket monitoring and ensure urgent issues are handled according to defined service protocols.• Support additional operational tasks as needed to help maintain consistent service coverage and quality.
2026-07-01T00:00:00Z

Help Desk Analyst

Hemet, CA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment. Responsibilities: • Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites. • Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology. • Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time. • Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces. • Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings. • Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments. • Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.
2026-06-30T00:00:00Z

Help Desk Analyst

San Diego, CA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently. Key Responsibilities<ul><li>Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.</li><li>Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.</li><li>Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.</li><li>Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.</li><li>Diagnose and resolve printer connectivity, configuration, and performance issues.</li><li>Assist with workstation deployments, system upgrades, software installations, and hardware replacements.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.</li><li>Meet established service level agreements (SLAs) and support metrics within a high-volume environment.</li></ul>
2026-07-02T00:00:00Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-07-01T00:00:00Z

IT Help Desk Technician

Oak Ridge, TN
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team. Responsibilities: • Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access. • Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting. • Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform. • Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context. • Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment. • Travel to nearby branch locations when needed to deliver in-person technical assistance and device support. • Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.
2026-06-12T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer communication, and cross-functional collaboration to help resolve product and equipment-related questions efficiently. The role is well suited for someone who can interpret technical information, manage multiple priorities, and deliver clear support in a fast-paced environment. Responsibilities: • Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information. • Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology. • Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation. • Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality. • Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution. • Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively. • Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.
2026-07-01T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a detail-oriented Technical Help Desk I team member to join a long-term contract opportunity supporting customers and internal stakeholders in Naperville, Illinois. This hybrid role works Monday through Friday and focuses on delivering responsive technical assistance, resolving product and parts-related questions, and partnering with cross-functional teams to address more complex issues. The ideal candidate brings strong communication skills, sound technical judgment, and the ability to stay organized while managing multiple priorities in a fast-paced support environment. Responsibilities: • Respond to customer inquiries related to pricing, warranty coverage, and equipment parts with accurate and timely information. • Provide frontline technical support by troubleshooting issues and guiding users toward effective solutions. • Partner with product marketing, research and development, and commercialization teams to share technical insight within assigned subject areas. • Work closely with Level 2 support teams to coordinate the resolution of escalated cases and ensure proper follow-through. • Track service activity, maintain support records, and contribute to reporting that measures team performance and service trends. • Use internal systems and office tools to document requests, review data, and support daily help desk operations. • Balance multiple service needs at once while maintaining accuracy, professionalism, and a customer-focused approach. • Contribute to team goals by supporting operational priorities and helping maintain consistent service standards.
2026-07-01T00:00:00Z