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94 results for Help Desk Tier 3 jobs

Help Desk Tier I

Austin, TX
onsite
Temporary / Contract
22 - 26 USD / Hourly
Help Desk Tier IOn Site | Austin, TX | Contract We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract position focuses on delivering responsive assistance to end users, maintaining stable workplace technology, and ensuring support requests are handled efficiently. The ideal candidate brings hands-on experience with Windows environments, user account support, and service desk operations while communicating clearly with both technical and non-technical staff. Responsibilities:• Respond to incoming support requests, assess urgency, and coordinate timely resolution through the IT service management system.• Deliver frontline assistance for desktops, laptops, printers, mobile devices, software applications, and routine connectivity concerns.• Administer user access by handling password changes, account setup, permission updates, and ongoing account maintenance.• Set up, configure, and support Windows-based workstations and commonly used business applications for end users.• Manage end-user equipment by assisting with hardware ordering, tracking inventory, deployment, and issue diagnosis in line with internal standards.• Record incidents, requests, troubleshooting activities, and final outcomes thoroughly within the ticketing platform.• Route advanced or unresolved issues to higher-level support teams while continuing to track progress and keep users informed.• Follow open tickets through completion, provide regular status updates, and help maintain a positive support experience for employees.
2026-08-19T00:00:00Z

Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is seeking a friendly, solutions-focused Help Desk Technician for an exciting opportunity with a growing organization. If you enjoy helping people, solving technical issues, and working in a fast-paced environment, this role could be a great next step in your IT career.What You’ll Do:<ul><li>Provide day-to-day technical support to end users</li><li>Troubleshoot hardware, software, login, email, and printer issues</li><li>Set up and configure laptops, desktops, and user accounts</li><li>Track and document support requests in a ticketing system</li><li>Escalate complex issues to the appropriate IT team members</li></ul>
2026-08-07T00:00:00Z

Help Desk Technician

Palatine, IL
onsite
Temporary to Hire
18.62 - 21.25 USD / Hourly
We are looking for a Help Desk Technician to provide hands-on technical support in a primarily Windows-based environment for a small user group in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys delivering responsive desktop assistance, preparing equipment for new and existing staff, and resolving day-to-day technical issues with professionalism. The role focuses on maintaining reliable end-user technology, supporting laptop deployments, and ensuring service requests are addressed efficiently. Responsibilities: • Provide front-line technical assistance for approximately 12 end users, addressing hardware, software, and access-related issues in a timely manner. • Configure, deploy, and maintain laptops for employees, ensuring devices are ready for daily business use. • Troubleshoot Windows-based desktop and laptop problems, identifying root causes and applying effective solutions. • Manage and respond to service desk tickets, keeping requests organized and users informed throughout the support process. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Assist with installation, setup, and ongoing support of Microsoft Windows 10 systems and related workplace technology. • Deliver general desktop support across a variety of technical needs, helping users remain productive with minimal downtime.
2026-08-14T00:00:00Z

Help Desk/Desktop Support

Oklahoma City, OK
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and dependable desktop support for end users in Oklahoma City, Oklahoma. This Long-term Contract position is ideal for someone who enjoys solving technical issues, improving support processes, and delivering a high level of customer service in a fast-paced environment. The role includes hands-on workstation support, device setup, incident resolution, and collaboration with technical teams to address complex issues. Responsibilities: • Deliver desktop and help desk support by diagnosing technical problems, resolving user issues, and completing service requests in a timely manner. • Install, configure, upgrade, and maintain software, hardware, and user applications across supported workstations and devices. • Set up, distribute, and personalize computers, peripherals, and related equipment to meet end-user needs. • Perform routine maintenance on desktops, printers, and peripheral devices to improve performance and reduce interruptions. • Partner with subject matter experts and internal teams to investigate escalated tickets, major incidents, and recurring technical problems. • Use PowerShell to run, adjust, and enhance scripts that streamline support activities and automate repeatable IT tasks. • Maintain accurate support documentation and contribute to improving service procedures, knowledge resources, and operational workflows. • Assist with backup-related tasks, system configuration, and other assigned technical support duties as needed.
2026-08-07T00:00:00Z

Help Desk Technician II

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to provide technical support for end users and resolve escalated IT issues. This role requires experience troubleshooting hardware, software, remote access, and user account issues while delivering strong customer service. Responsibilities:<ul><li>Provide Tier 2 support for desktops, laptops, mobile devices, and related systems </li><li>Troubleshoot Active Directory issues including password resets, account access, and permissions. </li><li>Support Office 365 applications such as Outlook, Teams, and OneDrive. </li><li>Manage and document incidents in the ticketing system. </li><li>Support Mobile Device Management (MDM) enrollment and device troubleshooting. </li><li>Assist users with VPN connectivity and remote desktop support. </li><li>Escalate complex issues as needed and maintain accurate documentation. </li></ul>
2026-08-07T00:00:00Z

Support Services Technician 3

Kansas City, KS
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Support Services Technician 3 to provide front-line technical assistance for employees experiencing hardware, software, and connectivity issues in Kansas City, Kansas. This Long-term Contract position is ideal for someone who enjoys resolving desktop support challenges, guiding users through technical issues, and maintaining a high standard of service. After an initial onsite training period of 4 to 6 weeks, the role will transition to a remote work arrangement. Responsibilities: • Deliver first-contact support for Windows PCs, Apple devices, and related software by identifying issues, troubleshooting effectively, and restoring functionality whenever possible. • Document incidents, diagnostic steps, solutions, and follow-up actions thoroughly within the ticketing system to ensure accurate service records. • Support end users with questions involving Microsoft 365 applications, email, operating systems, and general device usage in a clear and thorough manner. • Troubleshoot network printers, multifunction devices, remote connectivity, and access to shared or mapped network drives. • Manage routine Active Directory tasks such as password resets and updates to user or computer group membership. • Escalate advanced or unresolved technical problems to higher-level technicians while providing complete background information for efficient handoff. • Assist with the setup, deployment, and support of desktop and mobile computing equipment in accordance with established support procedures. • Maintain a customer-focused approach in daily interactions while adapting to additional technical support duties as business needs require.
2026-08-11T00:00:00Z

Help Desk II

Atlanta, GA
onsite
Temporary / Contract
5 - 29 USD / Hourly
We are seeking a Help Desk II detail oriented to join our IT team and provide Tier 2 technical support for end users in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, operating systems, Microsoft 365 applications, printers, and basic networking issues while delivering exceptional customer service. The ideal candidate is customer-focused, enjoys problem-solving, and can effectively prioritize multiple support requests.
2026-07-31T00:00:00Z

Help Desk Analyst

Los Angeles, CA
onsite
Temporary / Contract
25 - 27.6 USD / Hourly
We are looking for a Help Desk Analyst to provide hands-on technical assistance for end users. This is a contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach. Responsibilities<ul><li>Serve as the first point of contact for IT support requests</li><li>Triage and resolve issues across systems, software, and hardware</li><li>Provide hands-on technical support to staff (in-person and remote)</li><li>Troubleshoot common end-user issues including Outlook, Zoom, email performance, and system lag</li><li>Perform hardware repairs, replacements, and basic maintenance (e.g., printers, toner)</li><li>Reinstall and configure software and manage access to hardware/software licenses</li><li>Handle user account administration: password resets, new account setup, decommissioning users, and policy creation</li><li>Manage tickets in ServiceDesk Plus and work closely with the managing engineer (training provided on use cases and documentation)</li><li>Review and quarantine suspected spam/phishing emails via Barracuda</li></ul>
2026-08-14T00:00:00Z

Help Desk Analyst

Albuquerque, NM
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on delivering responsive technical assistance, resolving common user issues, and keeping support requests organized from intake through completion. The ideal candidate is comfortable assisting non-technical employees, handling a wide range of desktop and account-related problems, and maintaining accurate documentation while contributing to a smooth end-user support experience. Responsibilities:• Manage incoming support requests by logging, organizing, updating, and closing tickets based on urgency and business impact.• Provide frontline assistance for Windows 10 and 11, Microsoft 365, Outlook, web browsers, and office printing issues.• Diagnose and resolve routine hardware problems involving desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.• Perform user account support tasks such as password resets, basic Active Directory maintenance, and onboarding or offboarding preparation.• Install approved applications and address common software issues to restore user productivity quickly.• Support basic connectivity troubleshooting for wired and wireless networks, VPN access, IP-related issues, and mapped drive access.• Prepare, organize, and track equipment for deployment while helping maintain inventory accuracy and orderly IT workspace operations.• Distinguish widespread service interruptions from isolated incidents and escalate more advanced issues to higher support tiers with complete documentation.• Contribute to support documentation by updating knowledge resources and recording troubleshooting steps clearly for future reference.Other duties as needed
2026-08-17T00:00:00Z

Help Desk Analyst

Chelmsford, MA
onsite
Temporary / Contract
30 - 32 USD / Hourly
We are looking for a Help Desk Analyst to support end users by resolving everyday technical issues and delivering dependable service in Lowell, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving problems, communicating clearly, and helping users stay productive. The role offers an opportunity to work with a range of hardware, software, and basic network concerns while contributing to a responsive support environment. Responsibilities: • Respond to user support requests involving computers, applications, and network connectivity, and work toward timely resolution. • Investigate technical problems by gathering details from users, asking targeted questions, and using available resources to identify root causes. • Walk users through solutions in a clear, thorough manner so they can understand next steps and restore functionality quickly. • Record incidents, troubleshooting steps, and final outcomes accurately within the ticketing system for tracking and follow-up. • Route more advanced or unresolved issues to higher-level technical staff when additional expertise is required. • Build and maintain working knowledge of supported systems, tools, and internal support practices to improve service quality. • Stay current with evolving technologies and apply new knowledge to day-to-day troubleshooting and user assistance.
2026-08-13T00:00:00Z

IT Help Desk Technician

Deerfield Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-08-18T00:00:00Z

Helpdesk Analyst

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an experienced IT Help Desk Analyst to provide technical support for end users across a Microsoft-centric environment. The ideal candidate will have strong experience supporting Microsoft 365, Azure/Entra ID, Windows desktops, and common end-user technologies while delivering exceptional customer service.Responsibilities<ul><li>Serve as the primary point of contact for IT support requests via phone, email, chat, and ticketing system.</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues.</li><li>Support and administer Microsoft 365 applications including:</li><li>Outlook</li><li>Teams</li><li>OneDrive</li><li>SharePoint</li><li>Exchange Online</li><li>Manage user accounts, passwords, and permissions in:</li><li>Active Directory</li><li>Azure AD / Microsoft Entra ID</li><li>Configure and troubleshoot Multi-Factor Authentication (MFA) and Single Sign-On (SSO).</li><li>Provision, deploy, and support laptops, desktops, mobile devices, and peripherals.</li><li>Assist with onboarding and offboarding activities, including account creation and device setup.</li><li>Support endpoint management tools such as Microsoft Intune and Autopilot.</li><li>Document incidents, resolutions, and procedures within the ticketing system.</li><li>Escalate complex issues to infrastructure, security, or engineering teams as appropriate.</li><li>Ensure compliance with IT security policies and best practices.</li></ul>
2026-08-04T00:00:00Z

Help Desk Analyst I

Franklin, TN
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst I to provide hands-on technical support across desktop systems, user access, and core infrastructure in Franklin, Tennessee. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues while contributing to stable, well-supported IT operations. Working closely with the broader infrastructure team and reporting to the Infrastructure Manager, this role will help maintain reliable service for end users and internal systems. Responsibilities: • Investigate hardware, software, and system-related issues by gathering details from users, diagnosing root causes, and documenting findings clearly. • Deliver front-line support for desktops, laptops, and basic mobile device concerns, including setup, configuration, maintenance, and routine updates. • Troubleshoot common problems involving Microsoft 365, Office 365, Microsoft Windows 10, connectivity, and related end-user technologies. • Administer user accounts and access within Active Directory and other internal business applications to support day-to-day operations. • Monitor network and server performance, respond to alerts, and help reduce outages by addressing recurring technical problems proactively. • Record incidents, service requests, and completed work accurately within the designated ticketing system while managing priorities and escalation paths. • Partner with infrastructure staff to support network operations in a mid-sized environment and contribute to improvement efforts for system reliability. • Coordinate with external vendors and service providers to help maintain dependable performance across supported technologies. • Assist with equipment deployment activities, including preparing and delivering computers and laptops for new or existing users. • Recommend needed technology purchases based on user demand, support trends, and operational requirements.
2026-08-13T00:00:00Z

Help Desk Analyst I

Columbus, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst I to provide frontline technical assistance for employees in Columbus, Ohio. This position supports day-to-day technology needs across hardware, software, user accounts, and workplace collaboration tools while delivering responsive service and clear communication. This is a Long-term Contract opportunity within the Printing/Publishing industry, ideal for someone who enjoys solving issues in a fast-paced support environment. Responsibilities: • Deliver first-level technical support for Windows and macOS devices, business applications, printers, scanners, and related peripherals through remote and in-person assistance. • Diagnose and resolve common issues involving Microsoft Office, Adobe Creative Cloud, web browsers, and desktop operating systems while guiding users through effective solutions. • Support user access administration by creating, updating, and maintaining accounts in Active Directory, Azure AD, Microsoft 365, and other cloud-based platforms. • Provide entry-level assistance for Azure Virtual Desktop sessions and help address connectivity concerns across a hybrid network environment. • Set up, maintain, and troubleshoot conference room technology, including preparing spaces for meetings and offering basic end-user instruction when needed. • Monitor endpoint detection and reporting alerts, respond to reported incidents, and escalate concerns in alignment with established security practices. • Document support activity, update ticket records, and track issue resolution and project-related tasks within the service desk system. • Help manage IT supplies and consumable inventory to ensure essential support materials and equipment remain available. • Follow organizational security standards and reinforce best practices during daily support interactions.
2026-07-21T00:00:00Z

Help Desk Analyst II

Windsor Mill, MD
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
2026-08-04T00:00:00Z

Help Desk Analyst II

Warren, MA
onsite
Temporary / Contract
24 - 26 USD / Hourly
We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who can resolve user issues efficiently, maintain endpoint systems, and help keep business applications running smoothly. The role involves working with teams across the organization, managing support requests with accuracy, and delivering dependable technical assistance for both hardware and software needs. Responsibilities: • Deliver first- and second-level technical support for end users across the corporate office environment, addressing both routine and more complex workstation issues. • Administer desktop and laptop systems by handling software installation, operating system updates, security patching, antivirus maintenance, and troubleshooting of business applications. • Prepare and deploy operating systems using desktop imaging tools to ensure devices are configured consistently and ready for use. • Diagnose, repair, and enhance company-issued PCs and laptops, including component replacements and performance-related upgrades. • Log, track, and update support incidents in ServiceNow, maintaining complete and accurate case records from intake through resolution. • Respond promptly to service requests, assess the scope of each problem, and escalate matters to advanced technical teams when additional expertise is required. • Manage user access by creating and updating accounts, organizing security groups, and maintaining permissions for shared resources. • Coordinate workstation setups, equipment moves, and office relocations while keeping hardware and software inventory information current. • Collaborate with department leaders, employees, vendors, and external technical support contacts to resolve issues and maintain reliable IT service delivery.
2026-08-12T00:00:00Z

Help Desk Analyst II

Milwaukee, WI
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a skilled Help Desk Analyst LI/ L2 to support employees and deliver dependable day-to-day technical assistance in Wisconsin. This Long-term Contract position is ideal for someone who enjoys resolving user issues, keeping support workflows organized, and creating a positive experience for internal customers. The person in this role will work closely with the IT team to address incoming requests, reduce outstanding ticket volume, and strengthen overall service desk operations. Responsibilities:• Provide first-line technical assistance for hardware, software, user account, and access-related concerns across the organization.• Monitor, organize, and respond to support requests in the ticketing system while helping reduce existing backlog.• Support Microsoft-based environments, including Windows systems, Active Directory, and Azure-related access or configuration issues.• Route advanced or specialized problems to the appropriate internal technology teams and ensure proper follow-up.• Record incidents, troubleshooting steps, and final resolutions accurately within service management documentation.• Recognize patterns in recurring support issues and suggest practical changes that improve service efficiency.• Deliver attentive, user-focused assistance that builds trust and maintains strong working relationships with employees.• Partner with other IT team members to resolve issues promptly and contribute to smoother support operations.
2026-08-12T00:00:00Z

Help Desk Analyst II

Bartlett, IL
onsite
Temporary to Hire
31.53 - 40.41 USD / Hourly
We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations. Responsibilities: • Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings. • Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment. • Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns. • Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution. • Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments. • Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks. • Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity. • Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.
2026-07-29T00:00:00Z

Support Technician III

New Castle, PA
onsite
Permanent / Full Time
62400 - 81120 USD / Yearly
We are looking for an experienced Support Technician III to provide advanced technical support in a manufacturing environment in New Castle, Pennsylvania. This role is focused on maintaining end-user systems, resolving complex desktop and device issues, and supporting a reliable technology experience across the organization. The ideal candidate brings strong hands-on knowledge of Windows platforms, endpoint management, and enterprise support tools, along with a practical, service-oriented approach to troubleshooting. Responsibilities: • Deliver advanced desktop and help desk support by diagnosing and resolving hardware, software, and connectivity issues for end users. • Configure, deploy, and maintain PCs and enterprise devices while ensuring alignment with organizational standards and compliance requirements. • Administer and support Windows 10 and Windows 11 environments, along with Microsoft 365 applications and related productivity tools. • Build, manage, and deploy system images using modern provisioning and endpoint deployment solutions, including tools such as Autopilot. • Use PowerShell to automate routine support activities, assist with software deployment, and address system remediation needs. • Support Active Directory tasks such as user account assistance, access updates, and device-related administration. • Track incidents and service requests through help desk and problem management platforms, maintaining accurate documentation and timely follow-up. • Collaborate with internal IT teams to troubleshoot escalated technical issues and improve workstation performance and support processes.
2026-07-28T00:00:00Z

Help Desk/Desktop Support Analyst

Barefoot Beach, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Cape Coral, Florida in a contract-to-permanent capacity. This role is suited for a service-oriented IT specialist who can resolve end-user issues efficiently, communicate clearly with employees at all levels, and maintain strong documentation throughout the support process. The position will play a key part in delivering dependable technical assistance, improving the user experience, and supporting day-to-day service desk operations. Responsibilities:• Deliver responsive technical support to employees across the organization, including executive leadership, while maintaining a high standard of service.• Investigate incidents by asking targeted diagnostic questions, identifying underlying causes, and working toward timely resolution of hardware, software, and access-related problems.• Support business applications and core IT environments by addressing user requests, troubleshooting system issues, and providing practical solutions whenever possible.• Record each support interaction with clear, accurate ticket notes so that issue history, actions taken, and outcomes are fully documented.• Translate technical information into straightforward guidance that end users can easily follow when learning systems, tools, or updated procedures.• Participate in user and business testing activities to build familiarity with upcoming enhancements and help prepare for successful adoption.• Share recurring issues, service trends, and improvement opportunities with service desk leadership to strengthen overall support performance.• Assist with operational reporting and daily metric tracking while ensuring requests are handled within established service level expectations.
2026-08-11T00:00:00Z

Help Desk/Desktop Support Analyst

Plainfield, IN
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in a manufacturing environment in Plainfield, Indiana. This Long-term Contract position is ideal for someone with hands-on experience resolving desktop, Windows, and account-related issues while delivering timely assistance through a service desk setting. The role focuses on maintaining smooth day-to-day technology operations, troubleshooting user concerns, and supporting core IT access and workstation needs. Responsibilities: • Respond to incoming support requests and manage service desk tickets with a focus on timely resolution and clear communication. • Diagnose and resolve hardware, software, and operating system issues affecting desktops and end-user devices. • Provide hands-on support for Microsoft Windows environments, including Windows 10 workstations and related user problems. • Administer basic Active Directory tasks such as account support, password resets, and access updates. • Troubleshoot common technical issues by identifying root causes and applying practical, user-focused solutions. • Document incidents, resolutions, and recurring problems to support accurate tracking and knowledge sharing. • Collaborate with internal teams when issues require escalation or additional technical coordination.
2026-08-18T00:00:00Z

Help Desk/Desktop Support Analyst

San Francisco, CA
onsite
Temporary / Contract
40 - 45 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support in San Francisco, California. This contract position focuses on providing onsite assistance in a Microsoft-centered environment, helping employees stay productive through responsive issue resolution, workstation deployment, and day-to-day support. The role is well suited for a mid- to senior-level candidate who is comfortable balancing user support with device setup and operational project work. This is an on-site, on-going contract opportunity. Responsibilities:• Deliver onsite first- and second-line technical assistance for end-user hardware, software, and network access concerns• Investigate service requests and technical incidents, resolve issues efficiently, and route more complex problems to specialized teams when appropriate• Prepare, image, configure, and roll out Windows laptops and desktop systems for new and existing employees• Coordinate onboarding support by setting up user devices, establishing account access, and ensuring employees are ready to work on day one• Administer Active Directory tasks such as creating user accounts, updating permissions, and addressing account-related problems• Support Microsoft tools and platforms, including Windows operating systems and Microsoft 365 applications• Diagnose and resolve issues involving printers, monitors, docking stations, and other workplace peripherals• Set up deskside technology and office equipment, including complete workstation installations and reconfigurations• Contribute to deployment and office support projects such as monitor distributions and workspace equipment rollouts
2026-08-18T00:00:00Z

Help Desk/Desktop Support Analyst

Fletcher, NC
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Robert Half is hiring! We are looking for a Help Desk Analyst to provide responsive technical support for employees and onsite operations in Fletcher, North Carolina. This position focuses on resolving IT issues efficiently, supporting end users across core infrastructure services, and collaborating with internal technology teams to maintain dependable day-to-day service. The role also contributes to device management, account administration, and consistent service delivery across a global support environment. Responsibilities:• Respond to support requests and incident tickets promptly, prioritizing issues that affect onsite operations and the broader employee population.• Diagnose and resolve hardware, software, and infrastructure-related problems by working directly with users and partnering with applications and infrastructure teams when needed.• Deliver first- and second-level technical support for essential IT services in line with established service expectations and support procedures.• Administer the complete user account lifecycle, including provisioning, access updates, license assignment changes, and deactivation through Active Directory and Microsoft Entra ID.• Oversee endpoint setup and ongoing device management activities using Microsoft Intune and Windows Autopilot to support secure and efficient deployment.• Follow defined service management practices when handling incidents, requests, and escalations to ensure consistent support delivery.• Coordinate with external vendors and internal IT colleagues to investigate issues and drive timely resolution of more complex technical problems.• Troubleshoot business application and system-related concerns, communicate progress clearly, and provide updates through resolution.• Support global operations by transferring unresolved items across regional teams and assisting with issues from the shared IT queue as required.• Maintain accurate technical documentation, uphold data standards, and recommend process improvements that strengthen operational control.
2026-08-18T00:00:00Z

Help Desk/Desktop Support Analyst

Marion, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end users with day-to-day technology needs. Responsibilities:<ul><li>Respond to and resolve Level 1 support tickets</li><li>Troubleshoot Windows, hardware, software, and user access issues</li><li>Escalate complex issues to higher-level IT staff</li><li>Provide hands-on desktop and end-user support</li><li>Document issues and resolutions within the ticketing system</li></ul>
2026-08-11T00:00:00Z

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality. Responsibilities: • Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity. • Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured. • Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity. • Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required. • Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history. • Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
2026-08-18T00:00:00Z