140 results for Help Desk Support jobs

Help Desk Call Center Support

Herndon, VA
onsite
Temporary
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z

Help Desk Support Analyst

Delray Beach, FL
onsite
Temporary
22 - 25 USD / Hourly
We are looking for a Help Desk Support Analyst to join our team on a contract basis in Delray Beach, Florida. In this role, you will provide technical assistance and support for hardware, software, and network-related issues while ensuring a seamless user experience. This position requires strong problem-solving skills, excellent communication, and a customer-focused approach to resolving technical challenges. Responsibilities: • Diagnose and resolve hardware, software, and network issues using specialized tools and effective questioning techniques. • Provide detailed guidance to users, walking them through solutions to technical problems in a clear and efficient manner. • Escalate unresolved or complex issues to higher-level IT support teams for further investigation. • Maintain accurate documentation of support requests, troubleshooting steps, and resolutions within the help desk ticketing system. • Monitor and ensure compliance with internal service-level agreements (SLAs) to meet organizational standards. • Follow up with users to confirm resolution and ensure satisfaction with technical support. • Relay recurring issues, user feedback, and improvement suggestions to relevant internal teams for process enhancement. • Identify areas for improvement in support procedures and recommend actionable solutions. • Offer up-to-date information on IT systems, tools, and services to keep users informed. • Collaborate with cross-functional teams to ensure effective communication and problem resolution.
2026-03-27T00:00:00Z

Helpdesk Support Specialist

Charlotte, NC
onsite
Temporary
19 - 19 USD / Hourly
Job SummaryWe are seeking a motivated and customer-focused Helpdesk Support Specialist to join our IT team. This role is pivotal in ensuring our associates and customers receive timely, professional support for all technology-related issues. You will manage incoming requests, provide first-level support, and escalate issues when necessary, helping drive productivity and operational efficiency across the organization. Key ResponsibilitiesCustomer Support & Issue Resolution<ul><li>Log and track all incoming calls and requests in the Helpdesk system with complete and accurate information.</li><li>Respond promptly to Level I support calls and escalations within agreed-upon timelines.</li><li>Troubleshoot hardware, software, and peripheral issues to resolve first-level problems efficiently.</li><li>Escalate complex issues to appropriate teams following Helpdesk procedures.</li><li>Monitor voicemails, emails, and tickets, ensuring timely follow-up and closure.</li></ul>Process & Knowledge Management<ul><li>Access knowledge bases, FAQs, and documentation to aid in problem-solving.</li><li>Maintain and update Helpdesk documentation and knowledge resources.</li><li>Contribute to the refinement and effectiveness of the Helpdesk Call Tracking system.</li><li>Create help sheets and FAQs to enhance team efficiency and user experience.</li></ul>Client Satisfaction & Communication<ul><li>Monitor open requests and ensure timely resolution through collaboration with Helpdesk team members or supervisors.</li><li>Conduct follow-up calls or surveys to assess client satisfaction and gather feedback.</li><li>Maintain positive interactions and build rapport with customers, ensuring a culture of excellent service.</li></ul>Continuous Improvement & Special Projects<ul><li>Identify areas for process improvement and propose creative solutions to increase productivity.</li><li>Support special projects and cross-functional IT initiatives as assigned.</li><li>Stay current on supported software, hardware, and system configurations.</li></ul>
2026-04-01T00:00:00Z

Help Desk/Desktop Support Analyst

Bellevue, WA
onsite
Temporary
27 - 32 USD / Hourly
Robert Half is searching for a Help Desk Support Technician to support a wellness/fitness client in Bellevue, WA! This primary responsibility of this Help Desk Support Technician is resolving incoming issues as received and work in a team environment offering excellent customer service with strong technical skills. Duration: Long-term contractSchedule: Monday-Friday (8AM-5PM)Location: Bellevue, Washington (100% Onsite Job responsibilities:<ul><li>Provide on-site technical support for hardware and software.</li><li>Provide end user desktop and networking support with other technicians via phone, email, and in person to a user base.</li><li>Respond to calls, and email requests, for technical, desktop, and server support by working troubles tickets as directed.</li><li>Setup and maintain printer queues for each site; evaluate the overall printing process.</li><li>Perform other tasks as assigned.</li></ul>
2026-04-03T00:00:00Z

Help Desk/Desktop Support Analyst

Easton, ME
onsite
Temporary
0 - 0 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Easton, Maine. In this role, you will provide Tier II support, addressing complex technical issues and ensuring smooth operations across hardware, software, and network systems. This is a long-term contract position ideal for someone with strong troubleshooting skills and a passion for delivering exceptional service. Responsibilities: • Diagnose and resolve advanced hardware and software issues on desktops, laptops, mobile devices, printers, and peripherals. • Configure and maintain Windows and macOS environments, including patch management and application deployment. • Investigate and troubleshoot problems related to Active Directory, Office 365, network connectivity, and endpoint security tools. • Manage support tickets, document resolutions, and maintain detailed technical records. • Handle onboarding and offboarding tasks, including device provisioning, imaging, and access configuration. • Collaborate with Tier I support and other teams to ensure efficient escalation and knowledge-sharing processes. • Participate in system upgrades, hardware rollouts, and software implementations to enhance organizational efficiency. • Provide proactive support to optimize system performance and minimize downtime.
2026-03-20T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary
34.2 - 39.6 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide technical assistance and support to end-users, ensuring smooth operations across hardware, software, and system platforms. This is a long-term contract position offering the opportunity to work onsite and contribute to a dynamic environment within the health and biotech industry. Responsibilities: • Provide onsite desktop support, addressing technical issues and ensuring optimal system functionality. • Assist users at IT kiosks with troubleshooting and resolving hardware or software concerns. • Manage and support Windows operating systems, including configuration and updates. • Utilize Office 365 tools to support end-user needs and resolve application-related issues. • Administer Active Directory tasks, such as user account management and permissions. • Work with Azure platforms to support IT infrastructure requirements. • Respond to service desk tickets to resolve technical issues efficiently and effectively. • Perform basic troubleshooting across hardware and software platforms to ensure seamless operations. • Collaborate with team members to identify and implement process improvements. • Maintain accurate records of issues and resolutions to enhance support services.
2026-03-13T00:00:00Z

Help Desk/Desktop Support Analyst

Medford, MA
remote
Temporary
25 - 30 USD / Hourly
Hours: part-time 15-20 hours per week Level 1 tasks - Onboarding tasks (permissions, etc.), hardware deployment, ordering hardware, inventory management, basic troubleshooting 3 days per week Ideally the candidate will have exp with Windows, Mac, and Chromebooks.
2026-03-13T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects. Responsibilities: • Assist in the installation, setup, and maintenance of computer systems and hardware. • Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support. • Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11. • Carry and deliver equipment to designated locations within the facility as needed. • Manage service desk tickets and ensure timely resolution of user concerns. • Utilize Active Directory to manage user accounts and permissions effectively. • Provide basic troubleshooting and technical support for common software and hardware issues. • Collaborate with team members to ensure seamless migration to Windows 11. • Document technical processes and solutions to improve future support efforts.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

Lancaster, CA
onsite
Temporary
28.5 - 33 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Lancaster, California. This is a long-term contract position where you will play a crucial role in providing technical assistance and ensuring smooth system operations. Your expertise in troubleshooting, Windows environments, and service desk management will be vital in supporting end users effectively. Responsibilities: • Provide technical support to end users through troubleshooting hardware, software, and network issues. • Manage and resolve service desk tickets promptly to ensure minimal disruption to users. • Administer and maintain Active Directory accounts, including user authentication and permissions. • Install, configure, and update Microsoft Windows 10 operating systems and related applications. • Identify and address technical problems through detailed analysis and problem-solving approaches. • Collaborate with team members and departments to improve IT support processes. • Ensure the security and functionality of desktops, laptops, and other IT equipment. • Document technical issues and resolutions to build a knowledge base for future reference. • Assist in onboarding new users by setting up accounts and configuring devices. • Provide guidance and training to users on system functionalities and best practices.
2026-03-24T00:00:00Z

Help Desk/Desktop Support Analyst

North Waltham, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide high-quality technical support to end users while contributing to the stability and improvement of IT systems. Based in Waltham, Massachusetts, this position requires a blend of technical expertise, problem-solving abilities, and excellent communication skills to ensure seamless IT operations. Responsibilities: • Deliver Tier 1 and Tier 2 technical support for hardware, software, identity, and collaboration tools. • Diagnose and resolve issues related to Windows and macOS devices, Microsoft 365 applications, and mobile devices. • Perform user lifecycle management tasks, including onboarding, access updates, and offboarding. • Configure, provision, and support laptops, mobile devices, and peripherals. • Maintain accurate records of IT assets and devices. • Administer and support core IT platforms such as Microsoft 365 and endpoint management systems. • Investigate recurring issues, identify root causes, and propose solutions for operational improvements. • Collaborate with Infrastructure and Security teams to implement fixes and preventive measures. • Develop and update knowledge base articles and runbooks to standardize processes. • Assist with testing and deployment of system updates and enhancements.
2026-03-20T00:00:00Z

Help Desk/Desktop Support Analyst

Emigsville, PA
onsite
Permanent
80000 - 120000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes. Responsibilities: • Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability. • Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications. • Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting. • Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs. • Oversee system administration for Infor and Syteline, including finite supply chain and user support. • Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements. • Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes. • Administer Rhythm eComm systems, including credit card integration for Syteline. • Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Grand Rapids, MI
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users. Responsibilities: • Provide first-line technical support to resolve issues related to hardware, software, and applications. • Manage service desk tickets, ensuring timely resolution and documentation of solutions. • Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications. • Administer Active Directory and Azure Active Directory accounts, including configurations and updates. • Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance. • Collaborate with team members to improve application functionality and system performance. • Conduct basic troubleshooting for network connectivity and SQL Server-related issues. • Assist with the deployment and configuration of new software applications and updates. • Maintain accurate records of technical support activities and provide reports to management. • Offer training and guidance to end users on system usage and best practices.
2026-04-02T00:00:00Z

Help Desk/Desktop Support Analyst

Indianapolis, IN
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position offers an excellent opportunity to showcase your expertise in IT support and troubleshooting. The ideal candidate will play a vital role in ensuring smooth technical operations and providing exceptional service to end-users. Responsibilities: • Respond promptly to incoming service desk tickets and provide effective solutions to technical issues. • Manage and maintain user accounts within Active Directory, ensuring proper permissions and security protocols. • Troubleshoot and resolve software and hardware problems related to Microsoft Windows 10 systems. • Provide guidance and support to end-users experiencing technical difficulties. • Monitor system performance and address potential issues proactively. • Document resolutions and maintain accurate records of support interactions. • Install, configure, and update software applications as required. • Collaborate with other IT team members to implement improvements and optimize workflows. • Deliver exceptional customer service while maintaining a detail-oriented approach. • Ensure compliance with internal IT policies and procedures.
2026-03-26T00:00:00Z

Help Desk/Desktop Support Analyst

Memphis, TN
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide expert technical assistance to operational teams in Memphis, Tennessee. This long-term contract position requires a proactive, detail-oriented individual with strong troubleshooting skills to ensure smooth workflow navigation and system functionality. You will play a key role in addressing technical issues, monitoring system performance, and reinforcing user training for optimal results. Responsibilities:• Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality.• Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team.• Track and document system performance, identifying common user concerns and trends that require additional training.• Reinforce training efforts by guiding end users in adopting new workflows and best practices.• Actively participate in daily meetings, huddles, and updates to align with project objectives.• Communicate effectively with users to minimize disruptions and maintain a positive work environment.• Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns.• Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets.
2026-03-26T00:00:00Z

Help Desk/Desktop Support Analyst

Salt Lake City, UT
onsite
Permanent
50000 - 55000 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in SLC, Utah. In this role, you will provide technical support to ensure seamless IT operations and address user challenges effectively. This position is ideal for someone with a strong background in troubleshooting and a customer-focused approach. Responsibilities: • Respond promptly to service desk tickets and resolve technical issues efficiently. • Provide support for Microsoft Windows 10 and troubleshoot operating system-related problems. • Manage Active Directory tasks, including user account creation and permissions. • Diagnose and address hardware and software issues for end users. • Assist users with basic troubleshooting and IT inquiries. • Ensure all support requests are documented and tracked accurately. • Collaborate with team members to identify and implement solutions for recurring technical problems. • Maintain and update IT documentation to support operational processes. • Deliver excellent customer service while addressing technical concerns. • Communicate effectively with users to understand their needs and provide timely resolutions.
2026-03-31T00:00:00Z

Help Desk/Desktop Support Analyst

Draper, UT
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. This is a long-term contract opportunity where you will play a vital role in ensuring smooth IT operations and resolving technical issues efficiently. The ideal candidate will have a proactive approach to problem-solving and excellent communication skills. Responsibilities: • Provide timely and effective support for end-users, addressing technical issues related to hardware, software, and network connectivity. • Manage and troubleshoot Active Directory accounts, ensuring proper access permissions and security protocols. • Diagnose and resolve issues with Microsoft Windows operating systems, including Windows 10. • Handle service desk tickets, prioritizing and escalating issues as necessary to meet resolution timelines. • Perform basic troubleshooting for system errors, application malfunctions, and other technical problems. • Maintain accurate and detailed documentation of support activities, resolutions, and system changes. • Collaborate with other IT team members to implement solutions and improve overall system performance. • Educate users on best practices and preventive measures to avoid recurring technical issues. • Conduct regular system checks to ensure optimal functionality and security. • Support software installations and updates to maintain compatibility and performance.
2026-04-03T00:00:00Z

Help Desk/Desktop Support Analyst

Columbia, SC
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our healthcare industry team in Columbia, South Carolina. In this role, you will provide comprehensive technical support to end users across multiple locations, ensuring smooth IT operations and resolving technical challenges. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: • Deliver on-site IT support to users across multiple locations, addressing both hardware and software issues. • Troubleshoot and resolve break/fix technical problems to ensure minimal downtime. • Manage and respond to service tickets using tools such as Zoho Manage Engine and ServiceNow. • Maintain and administer Active Directory environments effectively. • Provide exceptional customer service and technical assistance with minimal supervision. • Collaborate with team members to streamline IT processes and improve system functionality. • Travel locally to provide direct support within the organization and surrounding areas as needed. • Ensure timely documentation of issues and solutions within ticketing systems. • Stay updated on emerging IT trends and solutions to enhance support services.
2026-03-09T00:00:00Z

Help Desk/Desktop Support Analyst

Washington, DC
onsite
Temporary
51.4615 - 59.587 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Washington, District of Columbia. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations for our users. This is a long-term contract position offering an excellent opportunity to showcase and enhance your IT support skills. Responsibilities: • Provide first-line technical support to users, addressing hardware, software, and network-related issues. • Manage and resolve service desk tickets efficiently, ensuring timely follow-up and documentation. • Troubleshoot and resolve issues related to Microsoft Windows 10 and related applications. • Administer user accounts and permissions through Active Directory. • Assist with configuring and maintaining desktop systems to meet organizational needs. • Perform basic troubleshooting for system errors and connectivity problems. • Collaborate with other IT teams to escalate and resolve complex technical issues. • Maintain accurate records of issues and their resolutions in the service management system.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

Manchester, CT
onsite
Temporary
27 - 30 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cleveland, OH. In this contract to hire position, you will play a key role in supporting IT systems, resolving technical issues, and ensuring smooth operations across a multi-site organization. This role is ideal for someone with strong attention to detail, excellent problem-solving skills, and the ability to work effectively both independently and within a team environment. Responsibilities: • Install and configure PC hardware and software to meet organizational needs. • Handle onboarding and offboarding tasks for end users, ensuring smooth transitions. • Diagnose and troubleshoot network and hardware issues to maintain system functionality. • Perform routine server maintenance and upgrades to optimize performance. • Participate in IT projects, contributing to planning and execution activities. • Execute technical tasks as directed by the information systems team. • Update and maintain user guides and technical documentation to ensure accuracy. • Support IT shared services across the organization to enhance efficiency. • Utilize help desk systems to track and resolve service tickets promptly. • Ensure compliance with safety protocols while working in manufacturing environments.
2026-04-02T00:00:00Z

Help Desk/Desktop Support Analyst

Bedford, MA
onsite
Temporary
27.7115 - 32.087 USD / Hourly
Position Purpose: The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk. Key Responsibilities: · Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues. · Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word). · Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation. · Monitor and respond to tickets via the help desk system within established SLAs. · Assist with VPN, MFA, and SSO issues. · Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center. · Perform routine system maintenance, updates, and security compliance checks. · Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom). · Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement. · Provide clear, friendly, and effective communication to users at all technical levels. · Document troubleshooting steps, resolutions, and knowledge-base articles. Required Skills & Experience: · 3+ years of experience in an IT help desk or technical support role. · Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications. · Experience with Active Directory, Azure AD, MFA, and identity management. · Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.). · Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi). · Strong customer service mindset and ability to multitask. · Excellent communication and interpersonal skills. · Ability to work independently and as part of a team. · Problem-solving mindset with attention to detail. · Strong organizational skills and ability to prioritize work. · Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A+, Network+, or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
2026-04-03T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will provide essential IT support services, assisting with hardware and software issues while ensuring smooth operations across the organization. This position offers an excellent opportunity for entry-level professionals with hands-on IT training to build their experience in a dynamic environment. Responsibilities: • Support the migration to Windows 11 by assisting with computer installations and breakdowns. • Respond to incoming IT support calls and resolve technical issues as needed. • Handle and transport IT equipment to various locations within the building. • Provide basic troubleshooting and problem resolution for hardware and software concerns. • Utilize Active Directory to manage user accounts and permissions. • Address service desk tickets promptly to ensure minimal disruption to operations. • Collaborate with team members to identify and implement solutions for recurring IT challenges. • Maintain accurate documentation of resolved issues and equipment movements. • Ensure compliance with organizational IT policies and procedures. • Deliver exceptional customer service while addressing technical concerns.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

Houston, TX
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a motivated Help Desk/Desktop Support Analyst to join our team in Houston, Texas. This contract-to-permanent position offers an opportunity to provide critical technical support to end-users while gaining exposure to a dynamic IT environment. The ideal candidate will excel at troubleshooting, customer service, and working collaboratively to ensure seamless operations. Responsibilities: • Deliver first-line technical assistance for hardware, software, and network-related issues. • Diagnose and resolve problems involving desktops, laptops, mobile devices, and peripheral equipment. • Manage user accounts, including password resets and access provisioning via tools such as Active Directory and Microsoft 365. • Escalate unresolved issues to higher-level support teams for advanced troubleshooting. • Record incidents, solutions, and processes systematically within the ticketing system. • Facilitate onboarding and offboarding procedures, including device setup and user account configuration. • Track and maintain an inventory of IT assets to ensure proper documentation and accountability. • Adhere to established IT policies, procedures, and security standards to maintain system integrity.
2026-04-02T00:00:00Z

Help Desk/Desktop Support Analyst

Turtle Creek, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to provide efficient technical assistance to end users in both onsite and remote settings. This role is based in Turtle Creek, Pennsylvania, and offers a long-term contract opportunity. Ideal candidates will have hands-on experience in troubleshooting, system administration, and IT support within a Windows environment. Responsibilities: • Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration. • Manage user accounts in Active Directory and Office 365, maintaining security and accessibility. • Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely. • Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges. • Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity.
2026-03-10T00:00:00Z

Help Desk/Desktop Support Analyst

Camden, NJ
onsite
Contract / Temporary to Hire
25 - 28 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Camden, New Jersey. This Contract to permanent position offers an excellent opportunity to provide technical support and ensure smooth operation of IT systems and equipment. The ideal candidate will demonstrate expertise in Microsoft technologies and a commitment to delivering exceptional service to end users. Responsibilities: • Manage and maintain various aspects of the Microsoft environment, including Active Directory and Exchange. • Provide support for virtual desktop environments utilizing VMWare as well as other end-user hardware. • Build, configure, and maintain desktops, laptops, virtual desktops, and mobile devices. • Operate and troubleshoot AV equipment, video conferencing systems, and conference room technologies. • Offer technical assistance to end users by diagnosing and resolving software and hardware issues. • Deliver on-site support for executive meeting spaces, amenity floors, and large-scale events such as client presentations. • Assist with technical setups and troubleshooting for after-hours events and meetings. • Respond to service desk tickets efficiently and provide solutions to reported problems. • Collaborate with team members to ensure smooth and uninterrupted IT operations.
2026-03-16T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary
33.25 - 38.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems. Responsibilities: • Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues. • Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops. • Manage identity and access tools, such as Okta, to ensure secure user access. • Track and update service tickets using Jira Service Desk while maintaining thorough documentation. • Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks. • Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise. • Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management. • Assist with onboarding and offboarding processes, including hardware setup and lifecycle management. • Offer hands-on troubleshooting for onsite IT equipment when necessary.
2026-03-12T00:00:00Z