We are looking for a Help Desk/Desktop Support Analyst to deliver Tier 2/3 desktop and end-user support across a growing client portfolio in Boston, Massachusetts. This contract position with permanent potential is ideal for someone who enjoys balancing remote support with occasional onsite service, while working directly with clients in a fast-moving, multi-environment setting. You will handle escalated technical issues, contribute to infrastructure and device-related projects, and partner with engineers to keep client systems operating reliably.<br><br>Responsibilities:<br>• Resolve escalated desktop, application, and access-related issues for assigned client accounts through a mix of remote troubleshooting and onsite support.<br>• Manage daily service requests and incident tickets in ConnectWise, maintaining accurate documentation, status updates, and time tracking.<br>• Visit client locations as needed for scheduled support, urgent troubleshooting, hardware deployment, and hands-on technical assistance.<br>• Support Microsoft 365 technologies, including user access, Office applications, SharePoint, and general account administration.<br>• Assist with employee onboarding and offboarding by preparing devices, configuring accounts, assigning licenses, and validating access.<br>• Coordinate laptop setup, imaging, refresh activities, warranty-related follow-up, and rollout of new equipment across client environments.<br>• Provide support for connectivity issues involving remote access tools, VPN solutions, and endpoint communication with business systems.<br>• Contribute to project-based work such as infrastructure upgrades, equipment testing, office technology improvements, and environment standardization.<br>• Partner with engineering teams on more advanced network and security matters, including occasional work involving switches and firewalls.<br>• Track hardware and software assets, support purchasing activities, and help maintain accurate licensing and inventory records.

• 3+ years of experience in desktop support, help desk, or technical support roles within a multi-client or managed services environment.<br>• Hands-on background supporting Windows 10, Microsoft environments, Active Directory, and Microsoft 365 applications.<br>• Experience working with ticketing platforms such as ConnectWise and managing multiple priorities in a structured support workflow.<br>• Ability to troubleshoot laptops, desktop hardware, user access issues, remote access tools, and VPN connectivity problems.<br>• Familiarity with SharePoint administration, account provisioning, licensing, and end-user support best practices.<br>• Strong client-facing communication skills with the ability to work independently during onsite visits and collaboratively with remote teams.<br>• Comfortable traveling to client sites in and around Boston, Massachusetts, including occasional longer visits within the region.<br>• Exposure to asset management, device rollovers, and equipment lifecycle support is preferred.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>