We are looking for a hands-on Help Desk/Desktop Support Analyst to provide on-site technical support for a higher education environment in Madison, Wisconsin. This Contract position requires someone who is comfortable working five days per week on location, supporting desktop hardware, peripherals, and end-user systems. The ideal candidate will assist with workstation setup, device updates, and day-to-day troubleshooting while delivering responsive support through a structured ticketing process.<br><br>Responsibilities:<br>• Provide on-site desktop and help desk support for staff and users in Madison, Wisconsin, resolving technical issues in a timely and detail-oriented manner.<br>• Install, connect, and configure monitors, Lenovo all-in-one systems, and Dell desktop computers for daily operational use.<br>• Perform routine device updates, including software installations, system patches, and operating system maintenance across supported workstations.<br>• Complete user and computer account updates in Active Directory, including renaming devices and maintaining accurate system records.<br>• Route and organize cabling through desks and workstations to ensure clean, functional, and reliable hardware setups.<br>• Troubleshoot Windows-based desktop issues involving hardware, software, and peripheral connectivity.<br>• Manage assigned service requests and incidents through a ticketing system, documenting work performed and updating ticket status as needed.<br>• Assist with physical workstation moves, equipment handling, and other support tasks that require lifting and transporting desktop hardware.<br>• Verify that newly deployed or updated devices are functioning properly and meet operational standards before handoff to end users.

• At least 1 year of experience in desktop support, help desk support, or a similar technical support role.<br>• Working knowledge of Active Directory, including basic device or account administration tasks.<br>• Experience supporting Microsoft Windows environments, including Windows 10.<br>• Ability to perform basic troubleshooting for desktop hardware, software, and workstation-related issues.<br>• Familiarity with handling service desk tickets and maintaining accurate support documentation.<br>• Experience working with PC workstations, including setup, connectivity, and peripheral support.<br>• Ability to lift and move computer equipment, monitors, and related hardware as part of daily responsibilities.

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