<p><em><u>Responsibilities </u></em></p><ul><li>Enter grant and contract details into grants management system </li><li>Verify payment preconditions, including all banking information necessary to execute payment, ensuring that information is accurate and troubleshoot issues with internal and external contacts</li><li>Create and manage DocuSign to send agreements, requiring multiple contacts and levels of approvals</li><li>Monitor status of reports and payments requiring staff or grantee action</li><li>As needed, generate and organize data for reporting </li></ul><p>· Assist with the creation of materials, from internal procedures and checklists to board approval packets</p><p>· Complete other projects and duties as assigned </p>
<p>Lisa Cole with Robert Half is looking for a skilled and meticulous Grants Analyst to join a company in the Sacramento area. This role is integral to ensuring compliance, fiscal oversight, and effective management of grant processes within the organization. The ideal candidate will have a strong understanding of federal grant regulations and experience in monitoring and supporting subrecipients, making impactful contributions to organizational accountability. For immediate consideration for this position, please call Lisa Cole at 916-536-6378. </p><p><br></p><p>Responsibilities:</p><p>• Review and analyze grants, invoices, budgets, and expenditures to ensure compliance with federal regulations and organizational policies.</p><p>• Track and process grant invoicing and draws through relevant systems, ensuring accuracy and timely submissions.</p><p>• Conduct compliance testing on financial documentation and coordinate corrective actions for identified issues.</p><p>• Prepare financial reports and analyses based on audited statements and other official documentation.</p><p>• Perform on-site and virtual monitoring visits to evaluate subrecipient compliance and risk, providing follow-up reports and action plans.</p><p>• Offer technical assistance and training to partner agencies on fiscal management and compliance standards.</p><p>• Implement monitoring strategies and risk assessments to promote accountability among partner agencies.</p><p>• Research and interpret evolving regulations to update internal processes and guidance for partners.</p><p>• Collaborate with cross-functional teams to align reporting, invoicing, and monitoring deliverables.</p><p>• Prepare thorough reports and presentations for leadership and funders, highlighting findings, risks, and recommendations.</p>
<p>POSITION SUMMARY</p><p>Position is responsible for conducting reimbursement billing activities related to various Federal, </p><p>State and local grants and contracts.</p><p>ESSENTIAL JOB DUTIES AND RESPONSIBILITIES</p><p>1 Track the schedule of reimbursement billing deadlines and submit billings according to </p><p>the schedule</p><p>2 Track expenses to assure all funds have been expended each year</p><p>3 Prepare reimbursement billings in accordance with the formats and content required by </p><p>each granting agency</p><p>4</p><p>Submit reimbursement billings and required support to appropriate contact at each </p><p>granting agency and maintain correspondence to ensure timely receipt of </p><p>reimbursement</p><p>5 Prepare and submit monthly financial reports required by granting agencies</p><p>6 Assist in preparation of new and all revisions of the grant budgets</p><p>7</p><p>Monitor budget-to-actual and work with Grant Administrator and program personnel to </p><p>formulate projections and budget amendments</p><p>8</p><p>Review contracts and awards to determine allowable costs, appropriate billing formats, </p><p>budget amendment requirements, and submittal deadlines.</p><p>9 Maintain appropriate documentation for each billing for each grant</p><p>10 Assist with annual audit activities</p><p>11 Participate in administrative staff meetings, agency committees, and other projects as </p><p>assigned</p><p>12 Adhere to Southwest Solutions policies and procedures</p><p>JOB TITLE: </p><p>Grants Billing Specialist</p><p>CLASSIFICATION: </p><p>Non-Union</p><p>CENTER OF EXCELLENCE & UNIT:</p><p>SWS - Finance</p><p>SUPERVISES:</p><p>No</p><p>REPORTS TO:</p><p>Grants Administrator</p><p>FLSA STATUS:</p><p>Non-Exempt</p><p>Creation Date: May 2017 Revision Date: March 2021</p><p>13 Adhere to Southwest Solutions code of ethics, and comply with local, state and federal </p><p>laws</p><p><br></p>
<p>The Community Programs Specialist supports the Community Programs Department in implementing the Community Supports Fund, focusing on various grants. This position provides administrative and operational support, guiding eligible organizations through the grant process and ensuring compliance with requirements.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct outreach for grant opportunities, including distributing materials and following up via phone or email.</li><li>Provide technical assistance to applicants for troubleshooting grant application issues.</li><li>Assess and review submitted applications for completeness, accuracy, and compliance with requirements.</li><li>Coordinate liability insurance documentation and liaise with internal compliance teams to verify requirements.</li><li>Support the external review process for grant applications, tracking reviewer progress and coordinating deliberation meetings.</li><li>Maintain detailed records of applications, communications, and applicant assistance.</li><li>Collaborate with internal teams to streamline processes and resolve applicant queries.</li><li>Help develop and update grant-related materials, FAQs, and training resources.</li><li>Perform other administrative and program support tasks, as needed.</li></ul>
We are looking for a detail-oriented Accounting Clerk to join our Finance team in Santa Barbara, California. This role involves supporting daily financial operations, ensuring accurate recordkeeping, and assisting with special projects as needed. The ideal candidate will bring strong organizational skills, a collaborative attitude, and a solid understanding of accounting principles.<br><br>Responsibilities:<br>• Process cash receipts, including accurate fund coding and batching.<br>• Monitor daily bank account activity and provide wire specifications for donor-related gift entries.<br>• Input accounts payable invoices into financial systems for timely processing.<br>• Prepare journal entries to ensure accurate financial reporting.<br>• Update fee schedules and allocation pools for specific funds.<br>• Generate monthly reports such as budget-to-actual operating expenses and fund-specific analyses.<br>• Reconcile gift and grant records across multiple databases on a monthly basis.<br>• Act as a backup for processing accounts payable and grant disbursements.<br>• Support donor relations by assisting with gift recording and preparing quarterly fund statements.<br>• Assist in maintaining records and reports for external grants and special projects.
<p>Robert Half Management Resources is recruiting for a strong Assistant Controller to support the financial operations of our non-profit client's real estate development and property management portfolio on a hybrid schedule in West Los Angeles. The ideal Assistant controller will be responsible for overseeing accounting functions, consolidated financial reporting, budgeting, and compliance while ensuring the organization's financial health. This role requires a strategic thinker with a strong background in real estate finance, accounting, and leadership.</p><p><br></p><p>The Assistant Controller will support a high-performing and expanding housing development business unit within our client's organization that delivers on their mission of investing in homes and communities so that low-income individuals and families may have a dignified living environment, achieve economic independence, and enjoy healthful and vital places to live and work.</p><p><br></p><p>Essential Duties</p><p>• Oversee all accounting operations, including A/P, A/R, and general ledger management.</p><p>• Prepare and analyze consolidated financial statements, ensuring accuracy and compliance with GAAP.</p><p>• Develop and manage annual budgets, forecasts, and financial projections.</p><p>• Ensure timely and accurate monthly, quarterly, and annual financial reporting.</p><p>• Manage cash flow forecasting, financial planning, and treasury functions.</p><p>• Oversee property-level accounting across our diverse portfolio.</p><p>• Review construction draws, invoices, and payment applications.</p><p>• Ensure compliance with LIHTC (Low-Income Housing Tax Credit) and other affordable housing program requirements.</p><p>• Assist in preparing cost certifications & 50% tests for tax credit projects.</p><p>• Manage funding applications, grants, and financing sources for housing projects.</p><p>• Maintain accurate financial records and documentation for audits and compliance reviews.</p><p>• Supervise a team of accounting professionals.</p><p>• Ensure all financial activities align with local, state, and federal regulations.</p>
<p>Are you passionate about making a difference and supporting mission-driven organizations? Our client, a respected nonprofit, is seeking a detail-oriented Accounting Clerk to join their team. This is an excellent opportunity for candidates who want to use their accounting skills in a meaningful environment while contributing to the community.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process accounts payable and receivable, ensuring accuracy and compliance with organizational procedures.</li><li>Maintain financial records, including data entry, ledger balances, and reconciliations.</li><li>Assist with monthly, quarterly, and annual financial reporting to regulatory authorities and grant funders.</li><li>Support grant tracking, reporting, and budget management in collaboration with program staff.</li><li>Prepare bank deposits and monitor cash receipts.</li><li>Aid in audit preparations and respond to financial information requests.</li><li>Perform general administrative duties related to finance, such as invoice filing and record keeping.</li></ul><p><br></p>
<p>A community-focused <strong>nonprofit organization</strong> in Encinitas is looking for a meticulous <strong>Bookkeeper</strong> to manage daily accounting operations. This position is ideal for someone who loves detail, consistency, and supporting a mission-driven organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Record daily financial transactions, donations, and grant-related income.</li><li>Maintain general ledger, accounts payable, and accounts receivable.</li><li>Reconcile bank accounts, credit cards, and petty cash.</li><li>Prepare month-end financial reports for the Executive Director.</li><li>Assist with budgeting and grant compliance documentation.</li><li>Work with external CPA on annual audits.</li></ul>
We are looking for a skilled and detail-oriented Full Charge Bookkeeper to oversee the financial operations of our non-profit organization in Montecito, California. In this role, you will handle all aspects of bookkeeping, including accounts payable and receivable, general ledger maintenance, and financial reporting. This position requires a strong understanding of non-profit accounting standards and proficiency in tools like QuickBooks, Sage, and Excel.<br><br>Responsibilities:<br>• Maintain accurate and comprehensive financial records for the organization, ensuring all transactions are well-documented.<br>• Manage accounts payable and accounts receivable processes, including issuing invoices and processing payments promptly.<br>• Oversee and update the general ledger, ensuring all entries are accurate and in compliance with accounting standards.<br>• Conduct monthly reconciliations of bank and credit card accounts to ensure accurate financial tracking.<br>• Prepare and post recurring and one-time journal entries with supporting documentation.<br>• Support the preparation of financial reports, including grant tracking and funding allocation reports, tailored to the needs of non-profit operations.<br>• Collaborate with auditors during annual audits by providing necessary documentation and insights.<br>• Assist with budget preparation and monitor cash flow to ensure financial stability.<br>• Utilize accounting software such as QuickBooks and Sage to manage financial data efficiently.<br>• Track and report on grants, donations, and restricted funds to ensure accurate revenue recognition.
<p>We are looking for an experienced and strategic Director of Finance to oversee financial planning and analysis for our organization. This leadership role requires an individual with a strong grasp of financial operations and the ability to drive fiscal efficiency while supporting business objectives. Join our team in Oakland, California, and play a pivotal role in shaping our financial future.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead the development of annual and long-term operating budgets in partnership with executive leadership and the Board, aligning financial planning with strategic and capital goals.</li><li>Conduct detailed budget variance analyses and evaluate revenue streams to strengthen organizational financial stability.</li><li>Oversee all day-to-day accounting and finance operations, managing a team that includes controllers, specialists, and assistants.</li><li>Administer financial systems (NetSuite, Bill.com, etc.), lead the transition from QuickBooks to NetSuite, and ensure accurate and timely monthly and year-end closes in compliance with GAAP.</li><li>Design and maintain strong internal controls and financial reporting processes.</li><li>Oversee contract and grant accounting, ensuring proper management of restricted/unrestricted funds and compliance with donor and federal requirements.</li><li>Provide financial oversight for real estate and development projects, including Community Land Trusts, residential properties, and new construction.</li><li>Manage complex financing structures such as Low-Income Housing Tax Credits (LIHTC) and New Markets Tax Credits (NMTC).</li><li>Lead compliance efforts, including preparation and filing of all tax returns (e.g., IRS Form 990) and coordination of annual financial audits.</li><li>Serve as primary liaison with external auditors and implement strategies to identify and mitigate financial risks.</li></ul>
<p>We are looking for an experienced Controller Consultant to join our team in Warsaw, Indiana, on a long-term contract basis. This role is crucial in ensuring the accuracy and integrity of financial operations while maintaining compliance with accounting standards. The ideal candidate will bring a deep understanding of corporate accounting processes and a collaborative approach to managing complex financial tasks. Initially, this maternity leave coverage will be part-time as the remainder of this year unfolds.</p><p><br></p><p>Responsibilities:</p><p>• Lead month-end closing procedures, including reviewing reconciliations prepared by the Assistant Controller.</p><p>• Utilize BlackLine software to maintain accuracy and streamline reconciliation processes.</p><p>• Oversee accounting processes for prepaids, lease accounting, intercompany clearing, and profit eliminations.</p><p>• Analyze and reconcile foreign exchange rates across various entities to ensure compliance and accuracy.</p><p>• Evaluate reconciliation processes to ensure a thorough understanding of their purpose and outcomes.</p><p>• Verify weekly accounts payable transactions to guarantee proper invoice processing and accounting.</p><p>• Prepare and maintain the equity ledger, including stock compensation grants, with precise entries in Excel trackers.</p><p>• Conduct debt reconciliations and ensure alignment with accounting records.</p><p>• Manage intercompany profit eliminations to maintain consistency between entities.</p><p>• Collaborate with leadership for task reviews and approvals while addressing audit inquiries promptly.</p>
<p>We are looking for an experienced Director of Accounting to oversee financial operations for a dynamic government organization in Camden, South Carolina. This role involves managing a variety of funds, ensuring compliance with financial regulations, and leading a team of professionals in billing, accounts payable, and administrative functions. Ideal candidates will possess strong leadership skills and a solid background in financial management, auditing, and reporting.</p><p><br></p><p>Responsibilities:</p><p>• Direct and oversee monthly financial close processes to ensure timely and accurate reporting.</p><p>• Manage budgeting activities, financial planning, and investment strategies to align with organizational goals.</p><p>• Supervise audits to ensure compliance with financial regulations and standards.</p><p>• Coordinate state and federal grant management, ensuring proper documentation and adherence to requirements.</p><p>• Lead and support a team of finance professionals, including supervisors, accounts payable staff, and administrative personnel.</p><p>• Monitor and manage fleet projections and related financial planning.</p><p>• Collaborate with the Assistant City Manager on administrative and financial initiatives.</p><p>• Oversee the implementation and integration of new metering and finance systems, ensuring data accuracy and operational efficiency.</p><p>• Develop and maintain financial policies and procedures to optimize department performance.</p><p>• Provide strategic oversight for decentralized grant processes and reporting</p>
We are looking for a dedicated Full Charge Bookkeeper to join our team in Richmond, Virginia. This role requires someone with strong attention to detail who can manage diverse financial and administrative tasks with precision. The ideal candidate will have experience in overseeing financial operations, personnel records, and compliance processes, ensuring smooth day-to-day functionality within the organization.<br><br>Responsibilities:<br>• Manage and reconcile all financial accounts, including checking, savings, and investment accounts, ensuring accuracy and timeliness.<br>• Prepare and process payroll, adhering to federal and state regulations while maintaining detailed records.<br>• Collaborate with management to develop, monitor, and report on the annual budget.<br>• Oversee accounts receivable and accounts payable processes, ensuring timely collections and payments.<br>• Generate and submit financial reports on a monthly, quarterly, and annual basis.<br>• Administer tuition contracts, financial aid processes, and assistance awards to support organizational goals.<br>• Maintain personnel records, including tracking benefits, leave, and employee files in compliance with policies.<br>• Supervise the administration of employee health and disability benefits.<br>• Assist with onboarding and contract management for staff and families.<br>• Ensure compliance with financial regulations and oversee audits and grant documentation.
<p>Do You Love Numbers? Are You a Skilled Non-Profit Controller or Assistant Controller with an Entrepreneurial Spirit? Have you ever dreamed of combining your financial expertise with your passion for making a global impact? Are you ready to work for a forward-thinking non-profit organization that values innovation and looks for entrepreneurial leaders like you? If so, keep reading. This is your opportunity to step into a leadership role within a globally recognized social-impact organization that is driving positive change across the world.</p><p><br></p><p>Our client, a $35M non-profit in the DC Metro area, is looking for a talented Controller who will partner with the CFO to manage and oversee all aspects of the organization's financial and accounting operations. This leadership position offers the chance to work closely with senior executives and program leaders, empowering them to make informed decisions while ensuring financial excellence across the organization's operations. This isn't just a finance role; it's about joining a team dedicated to making a meaningful difference—designing systems, processes, and strategies that support the organization's work to create lasting social change worldwide.</p><p><br></p><p>Responsibilities:</p><p>*Manage accounts, ledgers, and reporting systems to ensure compliance with GAAP standards and nonprofit regulatory requirements.</p><p>*Implement internal controls for revenue, costs, budgets, and asset protection while ensuring accurate financial transaction recordings.</p><p>*Coordinate and oversee audit processes.</p><p>*Analyze financial data, prepare timely reports, and communicate updates to senior leadership.</p><p>*Review and approve payroll transactions.</p><p>*Support the CFO in engaging with the board’s audit and finance committees on financial trends and strategies.</p><p>*Oversee accounting for grants and programs to ensure spending aligns with budgets and funding requirements.</p><p>*Build and maintain relationships with external stakeholders like banks, lenders, and vendors.</p><p>*Develop and enforce finance policies, procedures, and systems to support operations.</p><p>*Lead improvements to the accounting ERP system (NetSuite) and coordinate system rollouts in additional locations.</p><p>*Lead and develop the finance team, fostering clear communication and strong collaboration.</p><p>*Strengthen partnerships with HR, IT, legal, and program teams to streamline operations.</p><p>*Promote a positive work environment and provide coaching to tackle challenges collaboratively.</p><p><br></p><p>The ideal candidate will be an individual who thrives in a fast-paced, mission-driven environment and has the following qualifications: CPA,10+ years exp with 2–5+ years of experience in a Non-Profit Controller or Asst Controller role, strong background in grant accounting from private foundations NOT government grants, NetSuite or something similar, strong analytical and problem-solving skills, including the ability to research and apply technical accounting standards as required, a collaborative mindset and ability to educate colleagues with varying levels of financial knowledge and a passion for innovation and working in entrepreneurial teams where creativity, adaptability, and results are valued. Comp range for this Controller role is 130-135K in base salary + bonus, full benefits and this is a hybrid role in the office in Arlington, VA a minimum of 3 days/week. To apply to this job please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035.</p>
<p><strong>Bridget Killen from Robert Half </strong>is seeking a highly skilled <strong>Senior Accountant</strong> to support financial operations at a leading higher education institution equipped with Banner ERP software. This role is critical in maintaining compliance, delivering financial insights, and driving operational efficiencies within the dynamic and rewarding environment of higher education.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee day-to-day accounting operations, including general ledger, month-end close, and reconciliations using Banner ERP.</li><li>Assist in the preparation and analysis of financial statements, budgets, and forecasts.</li><li>Ensure compliance with relevant federal, state, and institutional policies applicable to higher education finance.</li><li>Perform grant accounting and manage fund allocations, ensuring proper documentation and reporting.</li><li>Collaborate with faculty members, administration, and external auditors to provide financial data that supports decision-making.</li><li>Proactively recommend process improvements and automation solutions to enhance workflow efficiency.</li></ul><p>This position comes with a <strong>comprehensive benefits package</strong> that includes:</p><ul><li><strong>Full healthcare coverage—100% employer-paid</strong> for individual medical, dental, and vision insurance.</li><li>Robust retirement package with company matching.</li><li>Generous paid time off policy, including <strong>many additional days off during the summer</strong> to promote work-life balance.</li><li>Tuition reimbursement programs, commuter assistance, and employee discounts.</li><li>Wellness perks like employer-funded stipends and paid time off for volunteering.</li></ul><p>This is not just a job—it’s an opportunity to work in a values-driven organization that makes a lasting difference in the lives of students and the community.</p><p><br></p><p>If you are interested, please <strong>apply directly</strong> or reach out to <strong>Bridget Killen</strong> directly!</p>
<p>We are looking for a dedicated Administrative Coordinator to join our team in Tukwila, Washington. This long-term contract position requires someone with strong attention to detail who can handle a variety of administrative tasks while supporting multiple teams and programs. The ideal candidate will excel at managing schedules, coordinating events, and conducting research to ensure compliance with guidelines and requirements.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage scheduling for all departments and locations including development opportunities, mandatory state trainings, and meetings.</p><p>• Conduct research to verify credentials, training requirements, and appropriate offerings for scheduled activities.</p><p>• Organize and oversee events, ensuring all logistics are handled efficiently.</p><p>• Collaborate with other locations, programs and leaders to ensure compliance with state guidelines.</p><p>• Make outbound calls other organizations to follow up on program requirements and funding.</p><p>• Assist with budgeting and funding for departments, ensuring proper allocation of resources.</p><p>• Facilitate safety-related projects, including contacting donors and coordinating safety equipment logistics.</p><p>• Utilize Google Suite tools, such as Sheets, Forms, and Calendars, to manage administrative tasks effectively.</p><p>• Support grant management activities by completing assigned tasks and maintaining relevant documentation.</p><p>• Provide warm calling support, ensuring thorough follow-up with donors and stakeholders.</p>
We are looking for a detail-oriented Billing Clerk to join our team in Denver, Colorado. In this role, you will oversee billing processes, ensuring accuracy and compliance with financial regulations and grant requirements. This position is ideal for someone who is highly organized, proactive, and skilled in nonprofit accounting practices.<br><br>Responsibilities:<br>• Prepare, review, and process accurate billing documents for federal, state, and local agencies.<br>• Monitor program budgets, tracking expenditures and income to ensure proper fund allocation.<br>• Analyze financial data to verify accuracy and compliance with regulations.<br>• Collaborate with program staff to meet deadlines and adhere to local, state, and federal requirements.<br>• Provide support during audits by answering inquiries and preparing necessary documentation.<br>• Interpret financial terms of grants and contracts, offering guidance to program personnel.<br>• Generate detailed reports on grant and contract statuses to ensure adherence to requirements.<br>• Act as a liaison between internal teams and external grantors or contractors.<br>• Uphold organizational policies and procedures while ensuring compliance with financial agreements.<br>• Promote and support the organization's mission, values, and ethical standards.
<p>Bridget Killen with Robert Half is looking for a detail-oriented Financial Analyst to join our team in Albany, Oregon. In this role, you will play a key part in providing financial insights, supporting organizational goals, and assisting in the preparation and management of budgets. This position offers an opportunity to contribute to a non-profit organization by ensuring its financial health and compliance.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service and support to staff and agency partners.</p><p>• Conduct thorough financial and program analysis to guide decision-making.</p><p>• Develop and implement financial policies and procedures to ensure compliance and efficiency.</p><p>• Assist in overseeing the agency’s operating budget and provide support during its preparation.</p><p>• Offer technical assistance to the Finance Director and Department Directors on financial matters.</p><p>• Create and maintain financial systems to streamline processes and reporting.</p><p>• Contribute to the preparation of annual financial statements and ensure their accuracy.</p><p>• Monitor and manage agency funds to ensure optimal utilization and fiscal responsibility.</p><p>• Perform variance analysis to identify discrepancies and recommend corrective actions.</p><p>• Manage grant funding and reporting to meet organizational and donor requirements.</p><p><br></p><p>Please reach out to Bridget Killen with Robert Half to review this position. Job Order: 03610-0013330372</p><p><br></p>
<p>We are looking for a skilled GenAI Application Developer to join our 100% remote team. In this role, you will focus on creating and maintaining software applications while utilizing industry-standard frameworks. This is a Long-term Contract position that offers the opportunity to work on moderately complex projects and collaborate with technical teams to deliver impactful solutions.</p><p><br></p><p>Amazon Connect application development and configuration: </p><ul><li>Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.</li><li>Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.</li><li>Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.</li><li>Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.</li></ul><p>AI orchestration and backend services: </p><ul><li>Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.</li><li>Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.</li><li>Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.</li><li>Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.</li></ul><p>Data safety and compliance: </p><ul><li>Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.</li><li>Enforce PII minimization and redaction policies in Amazon Connect conversation logs.</li><li>Participate in threat modeling and support remediation of findings for contact center integrations.</li></ul><p>Web and chat integration: </p><ul><li>Support CloudFront + WAF configurations for secure web chat entry points.</li><li>Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.</li><li>DevSecOps and operations: </li><li>Contribute to Git-based CI/CD pipelines, code reviews, and documentation.</li><li>Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.</li><li>Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.</li></ul><p><br></p>
