We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
We are looking for a dedicated Service Desk Analyst I to join our team in Nashville, Tennessee. In this long-term contract role, you will provide exceptional technical support and customer service to end users, ensuring smooth operations within a dynamic manufacturing environment. If you have a passion for troubleshooting, problem-solving, and delivering top-notch assistance, we encourage you to apply.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and mobile device-related issues.<br>• Troubleshoot and diagnose problems with laptops, PCs, iOS devices, and other computing equipment.<br>• Deliver excellent customer service by communicating effectively with users and ensuring timely resolution of their issues.<br>• Collaborate with team members to document and review technical solutions and processes.<br>• Assist with deploying new equipment, including laptops and mobile devices, within the production environment.<br>• Maintain and update ITSM systems to track and manage user support requests.<br>• Train end users on system functionalities and best practices to improve overall efficiency.<br>• Conduct quality checks to ensure all technical solutions meet established standards.<br>• Monitor and respond to service desk inquiries while prioritizing tasks based on urgency.<br>• Support REST API integrations and troubleshoot related technical challenges.
We are looking for an experienced leader to oversee market research initiatives and provide strategic insights that drive business decisions. This role requires a deep understanding of data visualization, clinical trial operations, and productivity analysis to support organizational goals. Based in Montvale, New Jersey, this position offers an opportunity to shape research strategies and deliver impactful results.<br><br>Responsibilities:<br>• Lead the development and execution of market research strategies to support organizational objectives.<br>• Create charts, graphs, and other visualizations to present complex data in an accessible format.<br>• Oversee clinical trial operations to ensure alignment with research objectives and compliance standards.<br>• Manage facility-related research to improve operational efficiency and resource allocation.<br>• Analyze productivity metrics to identify opportunities for optimization and growth.<br>• Collaborate with stakeholders to provide actionable insights derived from research findings.<br>• Evaluate medical coverage trends as part of comprehensive market analysis efforts.<br>• Develop reports and presentations that effectively communicate research results to executive leadership.<br>• Maintain awareness of industry trends and best practices to ensure innovative approaches to market research.<br>• Mentor and guide team members to enhance their skills and contribute to project success.
We are looking for a detail-oriented Pricing Analyst to join our services team in Minneapolis, Minnesota. This role requires a strong analytical mindset and a passion for uncovering actionable insights from financial and market data. The ideal candidate will play a key role in shaping pricing strategies and supporting decision-making through data-driven solutions.<br><br>Responsibilities:<br>• Analyze internal and external data to identify trends and opportunities that enhance strategic rate setting and pricing processes.<br>• Provide support for existing and new data models by validating inputs and conducting detailed analyses.<br>• Create competitive intelligence reports and present findings using clear data visualizations.<br>• Examine historical financial data to develop pricing strategies tailored to specific practice areas and methodologies.<br>• Gather information on key project components to address client pricing requirements and requests.<br>• Assist in the collection and validation of internal data for competitive intelligence and survey reporting.<br>• Contribute to the development of tools, templates, and procedures designed to improve pricing workflows across the organization.<br>• Collaborate with external vendors to confirm and validate data while evaluating investment decisions.<br>• Conduct research and benchmarking on legal pricing trends across various markets and practice areas.<br>• Monitor and report on industry-wide rate trends to inform strategic decision-making.
We are looking for a skilled Pricing Analyst to join our team in Denver, Colorado. This role is critical in developing and implementing pricing strategies that align with organizational goals, ensuring profitability, and supporting client engagement management. As a key contributor, you will leverage financial modeling and analytics to inform decision-making and enhance pricing solutions.<br><br>Responsibilities:<br>• Design and execute competitive pricing strategies to align with organizational objectives and drive profitability.<br>• Develop financial models to evaluate pricing proposals and provide innovative solutions.<br>• Conduct detailed profitability analyses for client engagements and timekeepers to support strategic planning.<br>• Perform sensitivity analyses to assess the impact of pricing decisions and identify key risks.<br>• Collaborate with attorneys to implement effective budgeting and matter management strategies.<br>• Monitor and evaluate alternative fee arrangements (AFAs) and client budgets for profitability.<br>• Assist with annual timekeeper rate setting by providing benchmarking data and competitive intelligence.<br>• Maintain accurate rate structures for timekeepers, clients, and matters within financial systems.<br>• Support the preparation of pricing components for client RFPs, pitches, and proposals.<br>• Create and deliver reports and visualizations on profitability, rates, and pricing metrics using business intelligence tools.
We are looking for a dynamic and results-oriented Business Development Officer to drive growth through strategic partnerships and innovative solutions. This role focuses on expanding business opportunities, fostering collaboration, and creating impactful strategies that support the organization's mission. The ideal candidate will excel in building relationships and leading initiatives that enhance community development and financial solutions.<br><br>Responsibilities:<br>• Identify and pursue new business opportunities to support organizational growth and strategic objectives.<br>• Develop and maintain partnerships with key stakeholders, including community organizations, financial institutions, and investors.<br>• Lead initiatives to increase the flow of capital and resources, ensuring alignment with the organization's mission.<br>• Collaborate with internal teams to design and implement impactful programs and projects.<br>• Facilitate complex negotiations and agreements to secure funding and expand organizational reach.<br>• Conduct market research and analysis to identify trends and opportunities in community development finance.<br>• Create and execute strategies to enhance fundraising and grant-writing efforts.<br>• Represent the organization at industry events, conferences, and meetings to build visibility and connections.<br>• Manage multiple projects simultaneously, ensuring timely execution and measurable outcomes.<br>• Travel as needed to engage partners and support organizational goals.
<p>We are seeking a highly analytical and solutions-driven Pricing Analyst to join a large, national law firm. This role is instrumental in supporting the firm's pricing strategies, budgeting processes, and profitability initiatives. As part of the team, you'll work closely with attorneys and senior leadership to create data-informed pricing proposals and ensure financial insights drive decision-making. If you or someone you know is interested in this Pricing Analyst position and come from the legal industry, please contact Melissa Valenzuela at 816-601-1192 for more details!</p><p><br></p><p>Key Responsibilities:</p><ul><li>Oversee the approval process for client rates, generate regular updates on pricing arrangements, and flag potential risks to management. Follow up proactively to ensure smooth workflows.</li><li>Partner with attorneys to develop strategic pricing models and budgets that align with client requirements while addressing potential challenges.</li><li>Leverage historical and current data trends to craft forward-thinking solutions, focusing on profitability for engagements, clients, and specific matters.</li><li>Contribute to the creation of responses for Requests for Proposals (RFPs), offering a comprehensive analysis of financial impacts for leadership review.</li><li>Collaborate with senior leadership to optimize current workflows, introduce innovative tools, and implement new initiatives to enhance efficiency.</li><li>Utilize firm-specific profitability models to assess scenarios and provide insights on deal costs to inform pricing decisions.</li><li>Serve as a resource in evaluating contingency fee cases, including initial approval stages and monthly performance reviews against predefined financial benchmarks.</li><li>Build strong relationships with internal teams, including Finance & Accounting, to deliver seamless, high-quality service for attorneys and clients.</li><li>Demonstrate a commitment to providing exceptional service and responsiveness to internal and external stakeholders.</li><li>Take on ad hoc responsibilities as assigned, contributing your expertise to various initiatives.</li><li>Maintain availability during work hours across approved communication platforms (e.g., Zoom, Jabber) to ensure transparent, timely collaboration—especially in hybrid settings.</li></ul><p>Requirements:</p><ul><li>A Bachelor’s degree in Finance or a related discipline is required; an MBA is particularly advantageous.</li><li>At least 4–5 years of proven success in financial reporting, data analysis, or pricing strategy.</li><li>Strong command of Microsoft Excel, including advanced functionalities such as pivot tables, macros, and data modeling.</li><li>Familiarity with tools like SQL Reporting Services, Cognos BI, and proficiency in SQL queries is highly valued.</li><li>Exceptional organizational abilities and meticulous attention to detail.</li><li>Strategic thinking and the ability to interpret data and derive actionable insights.</li><li>Strong verbal, written, and presentation skills to convey complex concepts clearly.</li><li>A team-oriented mindset with the ability to manage competing priorities in a fast-paced environment.</li><li>Demonstrated ability to provide exceptional service and timely responses to meet client and internal team expectations.</li></ul>
