We are looking for a detail-oriented Data Analyst to join a Financial Services team in New Orleans, Louisiana on a contract basis with the potential for a permanent position. This role focuses on reviewing data tied to potential fraud activity, identifying irregularities in invoices and transactions, and turning findings into clear recommendations for business partners. The ideal candidate is comfortable working with large data sets, performing research, and using analytical tools to support fraud detection and investigation efforts.<br><br>Responsibilities:<br>• Analyze transaction and invoice data to detect unusual patterns, inconsistencies, and indicators of potentially fraudulent activity.<br>• Investigate flagged records by conducting research, validating supporting details, and documenting findings in a clear and organized manner.<br>• Use Microsoft Excel and related analytical methods to sort, reconcile, and interpret large volumes of financial information.<br>• Partner with internal stakeholders to communicate trends, summarize risks, and support decisions related to fraud prevention and resolution.<br>• Review invoice discrepancies and related exceptions to determine root causes and recommend next steps.<br>• Maintain accurate reporting on case activity, analytical results, and emerging fraud patterns for ongoing monitoring.<br>• Support anti-fraud initiatives by refining data review processes and improving the quality of investigative insights.
<p>We are looking for a Data Analyst to support reporting, dashboard development, and business-focused data investigations for a financial services team. <strong>This long-term, remote contract position</strong> is based in San Francisco, California, and offers the opportunity to work remotely while partnering closely with stakeholders to deliver clear, timely insights. The ideal candidate brings strong analytical expertise, hands-on experience with modern BI tools, and the ability to manage priorities effectively in a fast-paced, sprint-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Create and refine recurring reports and analytical outputs that help business partners make informed decisions.</p><p>• Develop, update, and enhance dashboard solutions in Looker to meet evolving stakeholder needs.</p><p>• Investigate data questions and resolve reporting issues related to business operations and client-focused requests.</p><p>• Manage assigned work within a sprint-based workflow, handling incoming tickets and adjusting priorities as needed.</p><p>• Collaborate with cross-functional stakeholders to gather requirements, confirm scope, and communicate delivery timelines.</p><p>• Provide ongoing analytics support through BI and reporting platforms, translating data into actionable insights.</p><p>• Maintain a balanced workload between stakeholder coordination and hands-on analysis, ensuring both communication and execution remain strong.</p>
We are looking for a detail-oriented Data Analyst to support commission-related reporting and financial data review within the insurance industry in Elmwood Park, New Jersey. This Long-term Contract position is ideal for someone who enjoys working with complex datasets, identifying inconsistencies, and helping maintain accurate commission operations. The role combines analytical problem-solving, reporting, and cross-functional coordination to ensure commission activity is processed correctly and on time.<br><br>Responsibilities:<br>• Examine insurance commission data and validate calculations to support accurate statement processing.<br>• Investigate mismatches, payment issues, and reporting variances by researching broker and carrier records.<br>• Review new policy activity and account updates to confirm commission handling aligns with business rules.<br>• Reconcile internal commission information against carrier submissions and address exceptions promptly.<br>• Produce recurring monthly reports that highlight operational results and commission activity.<br>• Manage detailed carrier statement uploads and process high-volume or complex commission transactions.<br>• Support audit requests by gathering documentation and verifying the accuracy of commission records.<br>• Perform month-end reporting checks and system-level data reviews to improve accuracy and completeness.<br>• Build and maintain Excel-based analysis tools, using advanced formulas and macros to organize and interpret data.<br>• Monitor commission deposits, payment activity, and special reporting requests as needed.
<p>We are looking for a Data Analyst to join a collaborative team in Atlanta, Georgia, where data is used to guide business strategy and operational decisions. This opportunity is ideal for someone who enjoys translating complex information into clear reporting and practical recommendations. The person in this role will partner with stakeholders across the business to uncover patterns, improve data quality, and deliver meaningful insights through analysis and visualization.</p><p><br></p><p>Responsibilities:</p><p>• Create interactive dashboards and recurring reports that help teams monitor performance and identify areas for improvement.</p><p>• Examine large and varied datasets to uncover trends, exceptions, and actionable business insights.</p><p>• Develop and run database queries to extract, organize, and interpret information from multiple sources.</p><p>• Review, reconcile, and validate data to maintain accuracy, consistency, and reliability in reporting outputs.</p><p>• Communicate findings to business partners and leadership through clear presentations, summaries, and visual storytelling.</p><p>• Work closely with cross-functional teams to support informed decision-making with timely analytical input.</p><p>• Apply analytical techniques to fraud-related data to help detect suspicious activity and strengthen anti-fraud efforts.</p>
We are looking for an experienced IT Data Analyst to join a Contract engagement supporting enterprise reporting and analytics efforts in Cedar Rapids, Iowa. In this role, you will work closely with business and technical partners to turn reporting needs into reliable, data-driven solutions that improve insight and decision-making. The ideal candidate brings strong analytical ability, hands-on data validation experience, and the communication skills needed to guide requirements from discovery through testing and delivery.<br><br>Responsibilities:<br>• Collaborate with business partners to capture reporting objectives, clarify analytical needs, and confirm that requirements are complete and actionable.<br>• Convert business goals into structured data specifications that support report development, analytics design, and downstream technical work.<br>• Examine datasets from multiple sources to identify data quality concerns, inconsistencies, and opportunities to strengthen reporting accuracy.<br>• Create and carry out validation and testing activities to confirm that reporting outputs are dependable, accurate, and aligned with business expectations.<br>• Perform data mapping, trace data movement across systems, and define relationships among source elements to support analysis and reporting solutions.<br>• Assist with user acceptance testing by documenting issues, coordinating follow-up, and helping drive timely resolution of defects or data discrepancies.<br>• Support enterprise analytics initiatives by contributing insights that improve reporting processes, data usability, and overall decision support.<br>• Work with cross-functional teams to troubleshoot reporting and data-related challenges in both relational and cloud-based environments.
<p>Data Analyst</p><p><br></p><p>We are looking for a Data Analyst to turn raw data into clear, actionable insight. This role builds reports and dashboards, digs into the numbers, and helps stakeholders make better decisions.</p><p><strong>Responsibilities</strong></p><ul><li>Write and optimize SQL queries to extract and transform data from multiple sources</li><li>Build and maintain dashboards and reports in Power BI or Tableau</li><li>Analyze trends and deliver findings to business stakeholders</li><li>Partner with departments to gather requirements and define metrics</li><li>Ensure data quality, accuracy, and consistency across reporting</li><li>Document data definitions, sources, and reporting logic</li></ul><p><br></p>
<p>This Long-term Contract position focuses on interpreting business data, preparing meaningful reports, and sharing actionable insights with internal teams. The role offers the opportunity to work across recurring analysis needs as well as special projects in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Analyze large sets of operational and business data using Excel and other reporting tools to identify trends, exceptions, and opportunities.</p><p>• Gather information from multiple sources, organize findings, and present clear updates to stakeholders and team members.</p><p>• Create and maintain reports, spreadsheets, and dashboards that support ongoing business monitoring and decision-making.</p><p>• Partner with internal teams to respond to ad hoc analysis requests and deliver timely, accurate results.</p><p>• Assist with special projects by compiling data, validating information, and summarizing outcomes in an easy-to-understand format.</p><p>• Support data activities related to enterprise systems, including SAP-based reporting or training-related tasks when needed.</p><p>• Help improve reporting consistency by checking data quality and ensuring information is current and reliable.</p>
We are looking for an experienced Data Analyst to support healthcare initiatives in Philadelphia, Pennsylvania. This is a long-term contract position that requires strong analytical skills and a focus on fraud detection and prevention. The ideal candidate will leverage data-driven insights to enhance decision-making and ensure the integrity of healthcare operations.<br><br>Responsibilities:<br>• Conduct detailed data analyses to identify patterns of suspected fraud and anomalies in healthcare systems.<br>• Develop and implement fraud detection models using advanced analytics tools and techniques.<br>• Collaborate with cross-functional teams to investigate potential fraudulent activities and propose actionable solutions.<br>• Utilize platforms such as Epics and Chartmaxx to extract and analyze data effectively.<br>• Generate comprehensive reports and dashboards to present findings and support decision-making.<br>• Monitor ongoing healthcare operations to ensure compliance with anti-fraud protocols.<br>• Optimize data workflows and processes to enhance efficiency and accuracy.<br>• Stay updated on industry trends and best practices in fraud analytics and healthcare data analysis.<br>• Provide recommendations to improve system integrity and prevent future fraudulent activities.
We are looking for a detail-oriented Data Analyst to support a long-term contract assignment within the health pharm/biotech industry in Omaha, Nebraska. In this role, you will help maintain accurate contract and customer service data by reviewing records, validating key details, and ensuring information aligns with source documentation. This position is ideal for someone who brings strong analytical ability, a disciplined approach to data quality, and experience working with business systems in a structured environment.<br><br>Responsibilities:<br>• Examine customer service contract records to confirm completeness, accuracy, and alignment with business documentation.<br>• Validate critical contract elements such as service coverage, active dates, billing details, equipment information, and total contract value.<br>• Compare data stored in business platforms with supporting files to detect mismatches, omissions, or inconsistencies.<br>• Enter, revise, and maintain contract-related information in Microsoft Dynamics 365 ERP and Microsoft Dynamics CRM based on project guidelines.<br>• Record exceptions clearly and route complex issues to leadership for further review and resolution.<br>• Apply established quality standards and workflows to preserve consistency and data integrity across all assigned work.<br>• Support audit-ready documentation by maintaining organized records of findings, corrections, and outstanding items.
<p>A growing organization is seeking an <strong>eCommerce</strong> <strong>Data Specialist </strong>to play a key role in modernizing its online eCommerce product ecosystem. This position will focus on transforming large, complex product datasets, designing scalable catalog structures, and improving the processes used to manage product information across digital sales channels.</p><p><br></p><p>This is an excellent opportunity for someone who enjoys solving data challenges, streamlining workflows, and building a foundation for future ecommerce growth.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Redesign and optimize product catalog structures for a modern commerce platform.</li><li>Analyze, cleanse, and standardize large volumes of product data.</li><li>Create efficient processes for data imports, updates, validation, and ongoing maintenance.</li><li>Work with technical teams to align product information, business rules, and system integrations.</li><li>Improve digital asset organization, including product imagery and supporting content.</li><li>Evaluate and automate manual processes where possible.</li><li>Ensure data accuracy, consistency, and usability across ecommerce systems.</li></ul><p><strong>What We're Looking For</strong></p><ul><li>Experience working with large-scale product catalogs or digital commerce data.</li><li>Strong understanding of product taxonomy, catalog organization, and data governance.</li><li>Experience with data conversion, migration projects, or systems modernization initiatives.</li><li>Familiarity with APIs, structured data formats, and data integration processes.</li><li>Ability to troubleshoot data quality issues and develop scalable solutions.</li><li>Excellent analytical and problem-solving skills.</li></ul><p><strong>Preferred Experience</strong></p><ul><li>Product information management (PIM) systems.</li><li>ERP integrations and data synchronization.</li><li>Workflow automation or scripting experience.</li><li>High-volume product environments or highly configurable product offerings.</li><li>Digital asset management and ecommerce operations.</li></ul><p>Why Consider This Opportunity?</p><ul><li>Highly visible role with significant impact on business operations.</li><li>Opportunity to shape long-term data strategy and best practices.</li><li>Blend of technical problem-solving, process improvement, and business collaboration.</li><li>Stable organization investing in its digital commerce capabilities.</li></ul><p>Candidates with experience improving product data quality, streamlining catalog operations, or supporting digital transformation initiatives are encouraged to apply.</p>
We are looking for a Data Analyst to support a long-term contract engagement in Middletown, Delaware. This position is ideal for someone who combines strong technical integration expertise with a practical understanding of accounting-related systems, especially within QuickBooks desktop environments. The role will focus on assessing data flow, identifying efficient integration approaches, and helping business stakeholders turn operational needs into workable technical solutions.<br><br>Responsibilities:<br>• Evaluate existing systems and recommend effective integration approaches between QuickBooks desktop platforms and related business applications.<br>• Review DataForma capabilities and determine practical options for connecting, exchanging, or synchronizing information across systems.<br>• Analyze current data structures to support imports, exports, migration planning, and process automation opportunities.<br>• Work closely with business users to gather needs, clarify challenges, and translate operational goals into technical recommendations.<br>• Troubleshoot data movement issues and help define reliable methods for improving accuracy, consistency, and efficiency.<br>• Support project execution by documenting integration logic, data handling requirements, and solution considerations for stakeholders.<br>• Collaborate with onsite and remote teams to ensure proposed solutions align with system access constraints and project timelines.
We are looking for a Data Analyst to support fraud detection and investigative reporting for a Long-term Contract opportunity based in Irvine, California. This role focuses on turning complex data into actionable insights that help identify suspicious activity, strengthen anti-fraud efforts, and support business decision-making. The ideal candidate brings strong analytical thinking, experience working with fraud-related datasets, and the ability to communicate findings clearly to stakeholders.<br><br>Responsibilities:<br>• Analyze transactional and behavioral data to uncover unusual patterns, emerging risks, and indicators of suspected fraud.<br>• Develop reports, dashboards, and data summaries that support fraud monitoring, case prioritization, and investigative follow-up.<br>• Partner with fraud prevention and investigation teams to translate data findings into practical actions and risk mitigation strategies.<br>• Review large datasets for inconsistencies, trends, and anomalies that may signal fraudulent activity or control weaknesses.<br>• Support ongoing anti-fraud initiatives by providing data-driven insights that improve detection accuracy and operational response.<br>• Document analytical findings in a clear and organized manner for business partners, investigators, and leadership review.<br>• Assist with refining data analysis methods and reporting processes to improve visibility into fraud trends and performance outcomes.
We are looking for a meticulous Data Analyst to join a manufacturing organization in St. Louis Park, Minnesota on a Long-term Contract assignment. In this role, you will examine complex customer records, verify company connections through research, and create clear account hierarchies that improve data quality and usability. This position is well suited to someone who enjoys investigative analysis, works carefully in Excel, and can bring order to high-volume information with consistency and accuracy.<br><br>Responsibilities:<br>• Analyze customer data files in Excel to identify organizational relationships and map links between parent companies, subsidiaries, and related entities.<br>• Research publicly available sources to confirm ownership structures, legal relationships, and account alignment across business records.<br>• Build accurate company hierarchies for priority accounts and organize findings into a format that supports reliable business use.<br>• Clean and standardize inconsistent customer information so records can be used more effectively by downstream teams and platforms.<br>• Prepare validated datasets for transfer into business systems, including Salesforce and enterprise data repositories.<br>• Work closely with internal stakeholders to align on hierarchy rules, data handling methods, and account research outcomes.<br>• Apply established procedures while managing detailed investigative tasks independently and maintaining a high level of accuracy.<br>• Support data improvement efforts tied to source information from Snowflake and other organizational systems, using Excel as the primary working tool.
<p>We are looking for a Data Analyst to join a contract assignment. This role will focus on strengthening reporting reliability, developing scalable analytics solutions, and improving the way business data is modeled and delivered. The ideal candidate brings deep expertise in Power BI, semantic modeling, and data flow design within modern data warehousing environments, including Microsoft Fabric. This is a Contract position with an initial duration of 2-3 months and the potential for longer-term opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Build, refine, and maintain Power BI reporting solutions that support accurate and consistent business insights.</p><p>• Design and manage semantic models that improve report performance, usability, and governance.</p><p>• Develop and optimize data flows that connect warehouse data to reporting layers in a dependable and scalable manner.</p><p>• Investigate and resolve failures affecting existing reports, including issues tied to account ownership, refresh behavior, and synchronization.</p><p>• Partner with stakeholders to understand reporting needs and translate business questions into effective dashboards and analytics outputs.</p><p>• Apply Microsoft Fabric capabilities where appropriate to strengthen data integration and reporting architecture.</p><p>• Review existing analytics assets and recommend improvements that increase stability, maintainability, and overall data quality.</p>
We are looking for a Data Analyst to join a FinTech organization in New York, New York on a Long-term Contract basis. This position will focus on transforming business data into clear reporting, actionable insights, and performance tracking that support renewal and subscription activities. The role works closely with stakeholders across teams to strengthen reporting accuracy, improve operational visibility, and help guide data-driven decisions.<br><br>Responsibilities:<br>• Develop and distribute recurring reports related to renewals, subscriptions, and business performance for internal stakeholders.<br>• Examine operational and business data to identify trends, highlight risks, and provide insights that support informed decision-making.<br>• Contribute to renewal-focused initiatives and cross-functional projects by supplying analysis, reporting, and metric tracking.<br>• Ensure information remains accurate and consistent across reports, dashboards, trackers, and other business tools.<br>• Build, maintain, and refine Excel-based models, dashboards, and analytical files used for ongoing monitoring and planning.<br>• Handle ad hoc data and reporting requests from managers and business partners in a timely and organized manner.<br>• Partner with teams across the business to support operational goals and improve visibility into key performance measures.<br>• Recommend and support enhancements to reporting processes, data quality controls, and overall analytical efficiency.<br>• Monitor renewal metrics and related indicators to help assess performance and identify areas for improvement.
We are looking for a Data Analyst to join a team in Florida on a contract basis with the potential for a permanent position. In this role, you will turn business needs into reliable reporting, data solutions, and actionable insights that support day-to-day operations and long-term decision-making. The position offers the opportunity to work across analytics, database management, integrations, and process improvement while partnering closely with both technical teams and business stakeholders.<br><br>Responsibilities:<br>• Create, refine, and optimize database queries across multiple query languages to support reporting, analysis, and operational needs.<br>• Partner with internal stakeholders to gather reporting goals, translate requirements into effective dashboards and visualizations, and enhance BI solutions over time.<br>• Build and maintain data interfaces that connect enterprise systems, databases, and external sources to ensure dependable data flow.<br>• Administer and monitor on-premise and cloud-based databases, helping maintain performance, availability, data quality, and security standards.<br>• Design and deliver custom analytics tools, automated workflows, and data-driven solutions that improve efficiency and align with business priorities.<br>• Provide advanced troubleshooting and support for BI, reporting, and analytics platforms, including handling escalated issues and assisting frontline support when needed.<br>• Prepare and update technical documentation for reports, integrations, databases, automated processes, and other data solutions.<br>• Contribute to ETL and pipeline activities that support consistent data transformation, movement, and accessibility across platforms.
<p>We are looking for a detail-oriented Entry Level Analyst. This Long-term Contract position is well suited for someone who enjoys working with large data sets, identifying meaningful trends, and communicating findings clearly to internal teams. The role offers the opportunity to contribute to recurring analysis as well as special projects while building hands-on experience with reporting tools and business systems.</p><p><br></p><p>Responsibilities:</p><p>• Analyze operational and financial data using spreadsheets and reporting tools to identify patterns, variances, and actionable insights.</p><p>• Gather information from multiple sources, organize findings, and share clear updates with team members and stakeholders.</p><p>• Prepare and maintain Excel-based reports, trackers, and summaries that support day-to-day business decisions.</p><p>• Assist with ad hoc analytical assignments and special projects based on changing business needs.</p><p>• Support data validation efforts to improve reporting accuracy and consistency across the team.</p><p>• Contribute to dashboarding and visualization tasks, including Power BI reporting when applicable.</p><p>• Work with SAP data and related business systems to extract information and support analysis activities.</p><p>• Participate in system-related reporting support and training activities connected to business process updates as needed.</p>
We are looking for a forward-deployed software engineer to strengthen customer-facing engineering efforts in King of Prussia, Pennsylvania. This role combines software development, operational support, and analytical problem-solving to improve how internal teams and customers interact with core systems. The ideal candidate brings strong backend engineering experience, a practical approach to automation, and the ability to turn technical challenges into reliable, scalable solutions.<br><br>Responsibilities:<br>• Create and enhance internal applications, scripts, and workflows that improve efficiency for customer-facing and engineering teams.<br>• Oversee the health of live systems, investigate irregular behavior, and address risks before they affect users or business operations.<br>• Examine operational and product data to uncover trends, support decision-making, and recommend meaningful improvements.<br>• Investigate customer-reported technical problems, determine root causes, and deliver timely, effective resolutions.<br>• Develop and release product enhancements driven by customer needs while maintaining quality and system stability.<br>• Partner closely with Customer Success, Sales Engineering, and Engineering to remove obstacles and support high-impact initiatives.<br>• Improve platform reliability and performance through thoughtful debugging, optimization, and ongoing maintenance.<br>• Stay informed on evolving technologies and engineering practices, applying new ideas where they add measurable value.
<p>Robert Half is hiring! We are looking for a Lead Software Engineer to lead the design and delivery of modern AI-enabled software solutions for our team. This role combines hands-on engineering with technical leadership across backend services, intelligent workflow orchestration, and responsive user experiences. The ideal candidate brings deep expertise in scalable application architecture and enjoys partnering with product, design, and infrastructure teams to deliver secure, high-performing systems.</p><p><br></p><p>Responsibilities:</p><p>• Lead full lifecycle software delivery, from technical planning and architecture through implementation, testing, deployment, and ongoing enhancement.</p><p>• Create and refine agentic AI workflows that support intelligent automation and improve application capabilities.</p><p>• Develop robust server-side applications using Python frameworks such as Django, Flask, or FastAPI, or Node.js frameworks including Express and NestJS.</p><p>• Build and support API layers using RESTful and GraphQL approaches to enable reliable integration across web platforms and services.</p><p>• Engineer React-based interfaces that connect smoothly with backend systems and provide a consistent user experience.</p><p>• Design scalable microservices and distributed application components that support reliability, flexibility, and future growth.</p><p>• Improve system efficiency by tuning application performance, refining database interactions, and optimizing cloud resource consumption.</p><p>• Apply strong security practices by implementing authentication, authorization, and safeguards aligned with modern software standards.</p><p>• Oversee automated delivery processes and container-based deployments using CI/CD pipelines, Docker, and related tooling.</p><p>• Partner with cross-functional stakeholders and respond to production issues through monitoring, troubleshooting, and resolution in cloud environments.</p>
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality.<br><br>Responsibilities:<br>• Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity.<br>• Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed.<br>• Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured.<br>• Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity.<br>• Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required.<br>• Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history.<br>• Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information.<br>• Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
<p>Robert Half is hiring! We are looking for a Help Desk Analyst to provide responsive technical support for employees and onsite operations in Fletcher, North Carolina. This position focuses on resolving IT issues efficiently, supporting end users across core infrastructure services, and collaborating with internal technology teams to maintain dependable day-to-day service. The role also contributes to device management, account administration, and consistent service delivery across a global support environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to support requests and incident tickets promptly, prioritizing issues that affect onsite operations and the broader employee population.</p><p>• Diagnose and resolve hardware, software, and infrastructure-related problems by working directly with users and partnering with applications and infrastructure teams when needed.</p><p>• Deliver first- and second-level technical support for essential IT services in line with established service expectations and support procedures.</p><p>• Administer the complete user account lifecycle, including provisioning, access updates, license assignment changes, and deactivation through Active Directory and Microsoft Entra ID.</p><p>• Oversee endpoint setup and ongoing device management activities using Microsoft Intune and Windows Autopilot to support secure and efficient deployment.</p><p>• Follow defined service management practices when handling incidents, requests, and escalations to ensure consistent support delivery.</p><p>• Coordinate with external vendors and internal IT colleagues to investigate issues and drive timely resolution of more complex technical problems.</p><p>• Troubleshoot business application and system-related concerns, communicate progress clearly, and provide updates through resolution.</p><p>• Support global operations by transferring unresolved items across regional teams and assisting with issues from the shared IT queue as required.</p><p>• Maintain accurate technical documentation, uphold data standards, and recommend process improvements that strengthen operational control.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys solving everyday technology issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on assisting users with common desktop, access, and connectivity problems while maintaining accurate records of all service activity.<br><br>Responsibilities:<br>• Provide remote support to end users by identifying and resolving issues related to software, login credentials, and network connectivity.<br>• Manage incoming service requests by logging details, assigning priority levels, updating ticket status, and ensuring timely follow-up through the ticketing platform.<br>• Perform routine user account support, including password resets and unlocking accounts within Active Directory.<br>• Troubleshoot Microsoft Windows 10 desktop issues and assist users with general system-related problems.<br>• Support users with Microsoft 365 and Google Workspace applications by addressing access and basic functionality concerns.<br>• Assist with multi-factor authentication issues and help users regain secure access to business applications.<br>• Maintain clear and complete documentation for support activities to promote accurate tracking and efficient issue resolution.
<p>We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Cape Coral, Florida in a contract-to-permanent capacity. This role is suited for a service-oriented IT specialist who can resolve end-user issues efficiently, communicate clearly with employees at all levels, and maintain strong documentation throughout the support process. The position will play a key part in delivering dependable technical assistance, improving the user experience, and supporting day-to-day service desk operations.</p><p><br></p><p>Responsibilities:</p><p>• Deliver responsive technical support to employees across the organization, including executive leadership, while maintaining a high standard of service.</p><p>• Investigate incidents by asking targeted diagnostic questions, identifying underlying causes, and working toward timely resolution of hardware, software, and access-related problems.</p><p>• Support business applications and core IT environments by addressing user requests, troubleshooting system issues, and providing practical solutions whenever possible.</p><p>• Record each support interaction with clear, accurate ticket notes so that issue history, actions taken, and outcomes are fully documented.</p><p>• Translate technical information into straightforward guidance that end users can easily follow when learning systems, tools, or updated procedures.</p><p>• Participate in user and business testing activities to build familiarity with upcoming enhancements and help prepare for successful adoption.</p><p>• Share recurring issues, service trends, and improvement opportunities with service desk leadership to strengthen overall support performance.</p><p>• Assist with operational reporting and daily metric tracking while ensuring requests are handled within established service level expectations.</p>
We are looking for an experienced Help Desk/Desktop Support Analyst to support end users and endpoint operations for a construction-focused organization in Appleton, Wisconsin. This contract opportunity with permanent potential is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach and hands-on experience managing Windows environments. The role will focus on device support, software deployment, patch management, and endpoint administration while contributing to ongoing initiatives that improve security, access controls, and overall desktop performance.<br><br>Responsibilities:<br>• Deliver day-to-day desktop and help desk support by diagnosing technical issues, resolving user requests, and ensuring a positive support experience.<br>• Administer and support Microsoft endpoint tools, including Intune, to manage devices, enforce policies, and maintain system health across the environment.<br>• Coordinate and execute software deployments through Intune, confirming successful installation and addressing issues that arise during rollout.<br>• Perform Windows patching activities, monitor update compliance, and assist with efforts to modernize and improve patch management processes.<br>• Support Active Directory administration tasks such as user access updates, device-related changes, and basic directory maintenance.<br>• Manage service requests and incident documentation within ServiceNow, keeping tickets current and communicating progress clearly to stakeholders.<br>• Maintain accurate device and asset records through inventory management practices, including endpoint cleanup and lifecycle tracking.<br>• Assist with endpoint privilege management initiatives by supporting approved software access workflows and helping enforce secure installation standards.
<p>We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end users with day-to-day technology needs.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and resolve Level 1 support tickets</li><li>Troubleshoot Windows, hardware, software, and user access issues</li><li>Escalate complex issues to higher-level IT staff</li><li>Provide hands-on desktop and end-user support</li><li>Document issues and resolutions within the ticketing system</li></ul>