<p>We are looking for a detail-oriented Data Analyst to support operations in Irvine, California through accurate data management and insightful reporting. This Long-term Contract position focuses on maintaining data quality, producing timely analyses, and helping stakeholders review financial and operational information with confidence. The role is well suited for someone who is comfortable working with large datasets, identifying irregular patterns, and using Power BI to turn information into clear business insight.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and update datasets to ensure records remain complete, accurate, and ready for reporting needs.</p><p>• Prepare ad hoc analyses and recurring reports that help teams monitor business performance and respond to emerging questions.</p><p>• Review financial information for consistency, highlight unusual findings, and support follow-up analysis when discrepancies appear.</p><p>• Build and refine Power BI dashboards and visual reports that present trends, exceptions, and key metrics in a clear format.</p><p>• Examine transactional and operational data to detect suspicious activity and contribute to fraud-related analysis efforts.</p><p>• Support investigations by organizing relevant data, validating source information, and summarizing findings for internal stakeholders.</p><p>• Perform routine data quality checks and resolve inconsistencies to improve reliability across reporting outputs.</p>
<p>We are looking for a Front-End Developer II to join our remote team for a 2–3-month Contract assignment working 40 hours per week. This role focuses on strengthening email marketing operations, improving training materials, and supporting front-end implementation tied to branded templates and web experiences. The ideal candidate brings strong Salesforce Marketing Cloud expertise, a careful eye for detail, and the ability to work independently while collaborating effectively with cross-functional partners.</p><p><br></p><p>Responsibilities:</p><p>• Partner with internal and external stakeholders to improve instructional materials, reference guides, and enablement resources for marketing-related processes.</p><p>• Support the rollout of a template-driven design framework by producing clear documentation and contributing to website implementation activities.</p><p>• Maintain sender profiles by serving as a backup resource for profile setup, validation, and compliance review.</p><p>• Build and manage data extensions in <strong>Salesforce Marketing Cloud </strong>to support Subscription 1.0 and 2.0 initiatives across multiple data inputs.</p><p>• Develop and execute email campaigns using modular brand templates for single-send and journey-based communications.</p><p>• Monitor campaign performance through reporting and analytics, and recommend process improvements that increase efficiency and consistency.</p><p>• Identify opportunities to automate recurring tasks within email marketing workflows to streamline delivery and reduce manual effort.</p><p>• Collaborate with business partners and internal teams to ensure front-end and email assets align with brand standards and customer needs.</p>
We are looking for an experienced technology leader to guide software engineering and analytics initiatives for a healthcare organization in Minnetonka, Minnesota. This role will lead a multidisciplinary team of developers and data professionals, shaping scalable digital solutions that support operational and business goals. The ideal candidate brings a strong mix of hands-on technical knowledge, people leadership, and the ability to align technology investments with measurable outcomes.<br><br>Responsibilities:<br>• Lead and develop a team of software developers and data analysts, fostering accountability, collaboration, and strong performance.<br>• Set the direction for application development, analytics, reporting, integrations, and automation efforts across the organization.<br>• Build and manage a technology roadmap that balances business priorities, risk, resource planning, and long-term value.<br>• Partner with stakeholders across operational, clinical, administrative, and support functions to turn business needs into practical technical solutions.<br>• Oversee delivery practices for modern software development, including Agile execution, release planning, quality standards, and operational support.<br>• Drive the design and improvement of dashboards, reporting tools, and data solutions that enhance decision-making and accessibility.<br>• Guide the use of cloud platforms, APIs, and enterprise architecture approaches to support scalable and reliable systems.<br>• Communicate progress, priorities, investment needs, and outcomes clearly to senior leadership and other key partners.
<p><strong>IT Vendor & Applications Analyst</strong></p><p><strong>Location:</strong> Remote (Supporting a client in Hartford, CT) </p><p><strong>Job Type:</strong> Contract (8+ Months)</p><p><strong>Hours:</strong> 40 Weekly </p><p><strong>Days: </strong>Monday- Friday </p><p><br></p><p><br></p><p><strong>Overview</strong></p><p>We are seeking an organized and proactive IT Vendor & Applications Analyst to support a large-scale enterprise initiative involving application lifecycle management, software portfolio optimization, and vendor coordination.</p><p>This role will partner closely with business stakeholders, IT teams, vendors, procurement, finance, and other cross-functional groups to help manage application-related projects, track key milestones, drive accountability, and ensure successful execution of strategic initiatives.</p><p>The ideal candidate is highly organized, communicates effectively with both technical and non-technical teams, and is comfortable following up on action items to keep projects moving forward.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Coordinate application-related projects and technology initiatives across multiple business units</li><li>Act as a liaison between business stakeholders, IT teams, and third-party software vendors</li><li>Gather, document, and track business and technical requirements</li><li>Maintain project plans, status reports, risk logs, and action item trackers</li><li>Support software vendor management activities, including renewals, licensing reviews, contract administration, and service agreements</li><li>Review vendor proposals, statements of work, pricing models, and licensing options</li><li>Track project milestones, deliverables, dependencies, and escalation items</li><li>Assist with application onboarding, migration, enhancement, and retirement efforts</li><li>Coordinate with Legal, Procurement, Finance, and Technology teams throughout project lifecycles</li><li>Analyze data and create reports using Microsoft Excel and other business tools</li><li>Identify opportunities for process improvement, cost savings, and operational efficiency</li><li>Prepare project updates and executive-level status communications</li></ul><p><br></p><p><br></p><p><br></p>
<p>A growing SaaS software company is seeking a senior-level Technical Content Developer to create self-directed eLearning and implementation-focused training for partner deployment teams. This individual will develop practical, scenario-based content that enables consultants, solution architects, and deployment engineers to successfully implement enterprise software solutions in customer environments.</p><p><br></p><p><strong>POSITION TITLE: Principal Technical Content Developer (Contract)</strong></p><p><strong>LOCATION: Remote</strong></p><p><strong>DURATION: 12-Month Contract</strong></p><p><strong>RATE</strong>: <strong>$60 - $70/HOUR</strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Develop technical eLearning courses, learning paths, and training materials for software deployment and implementation teams.</li><li>Convert complex configuration processes, integration workflows, troubleshooting procedures, and deployment activities into easy-to-follow training content.</li><li>Create scenario-based learning experiences, hands-on exercises, and real-world implementation simulations.</li><li>Partner with technical subject matter experts to gather requirements and ensure training content aligns with product capabilities and deployment best practices.</li><li>Maintain and update existing course content in support of product releases and ongoing enhancement initiatives.</li><li>Design microlearning content and task-based training that addresses common implementation challenges and learner needs.</li><li>Utilize AI tools and existing feedback data to accelerate content creation, outline development, and scenario generation.</li><li>Support LMS course publishing, testing, and launch activities while ensuring adherence to accessibility and content standards.</li></ul><p><br></p>
<p>We are seeking a versatile and technically strong Software Engineering Instructor to join our team in Monroe, NY. This individual will help students and/or learners strengthen their programming skills through hands-on instruction, mentoring, troubleshooting, and real-world development exercises.</p><p><br></p><p>The ideal candidate is a well-rounded software developer who can work comfortably across multiple programming languages and frameworks and has the ability to explain complex technical concepts in a clear, approachable manner.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide hands-on programming instruction, tutoring, and technical mentorship.</li><li>Teach and support learners across multiple programming languages, frameworks, and development environments.</li><li>Develop practical exercises, examples, and learning materials focused on real-world software development.</li><li>Help learners troubleshoot code, identify bugs, and understand best practices for debugging and testing.</li><li>Support testing and regression testing to ensure applications function as expected.</li><li>Introduce learners to cloud technologies, particularly <strong>AWS</strong>.</li><li>Help learners understand and apply modern <strong>AI technologies</strong>, including AI frameworks, APIs, plugins, and integrations.</li><li>Adapt instruction to different experience levels and learning styles.</li><li>Stay current with emerging programming languages, development frameworks, AI technologies, and industry best practices.</li></ul><p><br></p>
<p>Robert Half is hiring! We are looking for a Principal Software Engineer to lead the design and delivery of modern AI-driven software solutions. This role combines hands-on engineering with technical leadership across backend services, frontend applications, and intelligent workflow development. The ideal candidate brings deep full-stack expertise, a strong product mindset, and the ability to guide scalable systems from concept through production.</p><p><br></p><p>Responsibilities:</p><p>• Lead complete product delivery efforts, from technical planning and architecture through implementation, testing, and long-term support.</p><p>• Create and refine agentic AI workflows that support business goals and integrate effectively with broader application ecosystems.</p><p>• Build, enhance, and support scalable server-side applications using Python frameworks such as Django, Flask, or FastAPI, or Node.js frameworks including Express or NestJS.</p><p>• Develop robust RESTful and GraphQL interfaces that enable reliable communication between platforms, services, and user-facing applications.</p><p>• Implement and improve React-based frontend features with a focus on usability, responsiveness, and smooth integration with backend systems.</p><p>• Architect and maintain microservices and distributed application components to support performance, resilience, and future growth.</p><p>• Improve system efficiency by tuning application behavior, streamlining database interactions, and optimizing cloud infrastructure usage.</p><p>• Apply strong security standards by implementing access controls, authentication mechanisms, and authorization practices across the platform.</p><p>• Oversee automated delivery processes and container-based deployments using CI/CD pipelines, Docker, and related engineering tools.</p><p>• Partner with product, design, and DevOps teams to resolve production issues, maintain cloud-based services, and deliver high-quality software outcomes.</p>
We are looking for a Principal Software Engineer to join our team in Edison, New Jersey. In this role, you will be responsible for shaping the technical direction of our connected equipment platform while delivering high-quality software solutions. This Contract to permanent position offers the opportunity to lead impactful projects, collaborate with cross-functional teams, and contribute to the modernization of our systems. If you're passionate about scalable systems, enjoy mentoring others, and thrive in a fast-paced environment, this could be the perfect opportunity for you.<br><br>Responsibilities:<br>• Provide technical leadership and mentorship to software engineers, fostering collaboration and a culture of excellence.<br>• Develop and implement innovative solutions for complex engineering challenges to enhance system performance.<br>• Build robust mobile, front-end, and back-end software components for our connected equipment platform.<br>• Write clean, efficient, and scalable code, ensuring reliability and optimal performance.<br>• Drive the transition from monolithic systems to scalable microservices architectures, modernizing the platform.<br>• Lead efforts in system architecture design, database development, and strategic technical decisions.<br>• Collaborate with Product Managers to define and prioritize features, ensuring alignment with business goals.<br>• Work closely with senior leadership to address critical business needs through technology.<br>• Partner with QA engineers to deliver thoroughly tested and user-focused software solutions.<br>• Stay up-to-date with emerging technologies, recommending tools and frameworks to improve productivity.
<p>We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Cape Coral, Florida in a contract-to-permanent capacity. This role is suited for a service-oriented IT specialist who can resolve end-user issues efficiently, communicate clearly with employees at all levels, and maintain strong documentation throughout the support process. The position will play a key part in delivering dependable technical assistance, improving the user experience, and supporting day-to-day service desk operations.</p><p><br></p><p>Responsibilities:</p><p>• Deliver responsive technical support to employees across the organization, including executive leadership, while maintaining a high standard of service.</p><p>• Investigate incidents by asking targeted diagnostic questions, identifying underlying causes, and working toward timely resolution of hardware, software, and access-related problems.</p><p>• Support business applications and core IT environments by addressing user requests, troubleshooting system issues, and providing practical solutions whenever possible.</p><p>• Record each support interaction with clear, accurate ticket notes so that issue history, actions taken, and outcomes are fully documented.</p><p>• Translate technical information into straightforward guidance that end users can easily follow when learning systems, tools, or updated procedures.</p><p>• Participate in user and business testing activities to build familiarity with upcoming enhancements and help prepare for successful adoption.</p><p>• Share recurring issues, service trends, and improvement opportunities with service desk leadership to strengthen overall support performance.</p><p>• Assist with operational reporting and daily metric tracking while ensuring requests are handled within established service level expectations.</p>
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support across manufacturing operations in Fort Mill, South Carolina. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day user issues, supporting endpoint technology, and working closely with both local teams and broader IT partners. The role combines desktop support, device administration, and shop-floor technology assistance in a fast-moving environment where reliability, responsiveness, and clear communication are essential.<br><br>Responsibilities:<br>• Deliver first-line onsite IT support for employees and operational teams, addressing hardware, software, and connectivity issues in office and production settings.<br>• Set up, image, configure, and deploy Windows-based computers and related devices in alignment with established enterprise standards.<br>• Diagnose and resolve problems involving desktops, mobile equipment, wireless tools, label printers, barcode scanners, tablets, and other manufacturing technology.<br>• Perform routine user account support tasks within Active Directory and Entra, including access updates and password assistance.<br>• Assist with employee onboarding by preparing equipment, transferring data, completing upgrades, and ensuring workstations are ready for use.<br>• Guide end users on effective use of supported applications and equipment, helping improve adoption and reduce repeat issues.<br>• Maintain endpoint security settings and support local efforts related to vulnerability response and cybersecurity incident follow-up.<br>• Provide technical support for connected manufacturing and IoT devices, ensuring dependable setup, communication, and ongoing functionality.<br>• Partner with infrastructure teams, vendors, and business stakeholders to support audits, equipment procurement, escalations, and continuous improvement initiatives, including weekly travel between sites as needed.
We are looking for a Help Desk/Desktop Support Analyst to join our team in Burton, Michigan on a short-term Contract assignment starting next week. This fully onsite role supports day-to-day technical needs for internal users, handling common desktop and access issues with a responsive, service-oriented approach. The ideal candidate brings hands-on experience with Microsoft Windows environments, user support, and practical troubleshooting across a range of end-user incidents.<br><br>Responsibilities:<br>• Provide front-line technical assistance for end users experiencing workstation, login, printing, and network connectivity issues.<br>• Resolve support requests through remote troubleshooting or onsite assistance at user locations as needed.<br>• Manage and update service desk tickets to ensure issues are documented, prioritized, and closed in a timely manner.<br>• Support user account access and password-related requests within Active Directory.<br>• Diagnose desktop and laptop problems in Microsoft Windows 10 environments and apply effective solutions.<br>• Escalate more complex incidents when necessary while maintaining clear communication with users and internal stakeholders.<br>• Install, configure, and support standard desktop hardware and software used across the organization.
<p>Position Summary</p><p>Our client is seeking an experienced Software Support Analyst to join a collaborative team of support professionals. The organization is preparing to release two new software systems, requiring end users to migrate to the new platforms. This transition is expected to create an increased need for application assistance, troubleshooting, and user education.</p><p>The Software Support Analyst will provide first-line support for SaaS applications, respond to incoming support requests, investigate software-related issues, and guide users through effective resolutions. The ideal candidate has previous experience supporting software or business systems, strong communication skills, sound problem-solving abilities, and an interest in developing into a future Customer Success Manager role.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide first-line support for SaaS platforms, software applications, and related system functionality.</li><li>Respond to incoming support requests received by phone, email, chat, or the organization’s ticketing system.</li><li>Evaluate and prioritize support requests based on urgency, business impact, and established service expectations.</li><li>Assist end users as they migrate to and begin using two newly released software systems.</li><li>Troubleshoot application access, configuration, navigation, functionality, and general usage issues.</li><li>Gather relevant information from users and apply diagnostic procedures to identify the cause of software problems.</li><li>Ask clear, targeted questions to understand reported issues and guide users through appropriate troubleshooting steps.</li><li>Explain software features, processes, and solutions in clear, user-friendly language.</li><li>Educate users on proper system procedures to improve adoption and reduce repeated support requests.</li><li>Accurately document support requests, troubleshooting steps, identified causes, and completed resolutions in the ticketing system.</li><li>Maintain detailed records of unresolved issues and provide complete information when escalating tickets to second-level support or technical teams.</li><li>Monitor escalated issues to help ensure timely resolution and user satisfaction.</li><li>Identify recurring support trends and potential system-wide problems.</li><li>Test and document suspected software issues before forwarding them to the appropriate technical resource.</li><li>Communicate known issues, service interruptions, and resolution updates to affected users and internal stakeholders.</li><li>Contribute to support documentation, knowledge-base articles, frequently asked questions, and user instructions.</li><li>Partner with implementation, product, technical, and customer-facing teams to improve the overall user experience.</li><li>Perform additional software support responsibilities as needed.</li></ul>
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in New York, New York. This Long-term Contract position focuses on supporting Mac-based environments, resolving application issues, and delivering timely solutions that keep employees productive. The ideal candidate brings strong troubleshooting ability, experience working through service desk requests, and a customer-focused approach to desktop support.<br><br>Responsibilities:<br>• Deliver day-to-day technical support for users working primarily on Mac devices, addressing software and hardware issues efficiently.<br>• Investigate and resolve application-related problems, with an emphasis on restoring functionality and minimizing user disruption.<br>• Manage incoming service desk tickets, document resolutions clearly, and ensure requests are handled within expected response times.<br>• Provide support for Windows-based systems when needed, including assistance with Microsoft Windows 10 environments.<br>• Assist with account access and user support tasks involving Active Directory and related desktop tools.<br>• Troubleshoot a wide range of end-user technology concerns, escalating more complex issues when appropriate.<br>• Communicate clearly with employees to understand reported problems, explain solutions, and maintain a high level of service.<br>• Contribute to a stable support environment by tracking recurring issues and sharing practical recommendations for improvement.
We are looking for a Help Desk/Desktop Support Analyst to join a team in Pennsylvania in a contract-to-permanent capacity. This position focuses on delivering hands-on technical support for end-user devices, business applications, and workplace technology across an active operational environment. The ideal candidate is comfortable resolving desktop and laptop issues, supporting Microsoft tools and mobile devices, and providing responsive service to employees while maintaining accurate support records.<br><br>Responsibilities:<br>• Provide day-to-day technical support for desktops, laptops, printers, projectors, and other end-user hardware across the site.<br>• Set up, update, and maintain workstation configurations so systems remain aligned with approved software versions and operational standards.<br>• Record, manage, and close support incidents through ServiceNow while keeping detailed notes on troubleshooting steps and outcomes.<br>• Assist employees with Microsoft 365 tools, including Outlook, Office applications, and OneDrive, as well as Android and Apple mobile devices.<br>• Track equipment inventory and document device changes such as installations, relocations, and removals using established change management practices.<br>• Guide users on effective use of workstations, software applications, and the local network environment through informal training and support.<br>• Troubleshoot issues affecting shop floor machines and related systems, with role-specific training provided as needed.<br>• Support additional business applications and software platforms as operational needs evolve.<br>• Move throughout office and production areas regularly, including climbing stairs and walking the shop floor multiple times during the day to deliver on-site assistance.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues.<br><br>Responsibilities:<br>• Provide technical support to over 150 users across various networks and campuses.<br>• Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices.<br>• Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues.<br>• Install, configure, and manage network devices to support organizational services.<br>• Collaborate with external vendors to troubleshoot and resolve software and hardware challenges.<br>• Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Indianapolis, Indiana. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting ability, clear communication skills, and hands-on experience managing service requests and desktop support tasks.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and Windows-related issues, ensuring timely resolution for end users.<br>• Investigate and resolve routine hardware, software, and account-access problems through effective troubleshooting practices.<br>• Manage incoming service requests, document issue details accurately, and track progress through ticketing systems such as JIRA and service desk platforms.<br>• Support user account administration activities, including access updates and directory-related tasks within Active Directory.<br>• Install, configure, and maintain Microsoft Windows 10 systems and standard business applications across user workstations.<br>• Assist employees with application support needs, including common productivity tools and Adobe Acrobat.<br>• Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams.<br>• Contribute to desktop support operations by identifying recurring issues and recommending practical solutions to improve service quality.
<p>We are looking for a dependable Help Desk/Desktop Support Analyst to deliver timely technical support for employees in Irving, Texas. This 3-month contract position is ideal for someone who enjoys solving end-user technology issues, setting up devices, and keeping day-to-day operations running smoothly. The role focuses on hands-on support across hardware, software, and user access needs while providing a strong customer service experience.</p><p><br></p><p><strong>POSITION: Help Desk/Desktop Support</strong></p><p><strong>LOCATION: Irving, TX (Hybrid)</strong></p><p><strong>DURATION: 3 Month Contract (Potential to convert)</strong></p><p><strong>RATE: $25-$29/HR</strong></p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Provide first-line technical assistance for laptops, desktop computers, mobile devices, printers, monitors, docking stations, and related equipment.</p><p>• Investigate and resolve common software and operating system issues, with primary support for Windows environments and some mobile platforms.</p><p>• Handle user account tasks such as onboarding, updates, deactivations, mailbox access changes, and basic security group administration.</p><p>• Prepare and deploy workstations by imaging, configuring, and setting up equipment according to established standards.</p><p>• Record support activity thoroughly in the ticketing platform and ensure service requests are tracked to completion.</p><p>• Maintain accurate asset information and contribute to organized inventory records for end-user technology.</p><p><br></p>
<p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users. This position focuses on resolving day-to-day hardware, software, and access issues while delivering a detail-oriented support experience. The ideal candidate will be comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop-related problems efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests and manage service desk tickets through resolution in a timely manner.</p><p>• Diagnose and resolve desktop, laptop, and peripheral issues affecting end-user productivity.</p><p>• Provide hands-on support for Microsoft Windows and Windows 10 systems, including routine issue resolution and user assistance.</p><p>• Support account access tasks within Active Directory, such as password resets, account updates, and basic user administration.</p><p>• Troubleshoot common software, hardware, and connectivity problems using a structured support approach.</p><p>• Document incidents, solutions, and recurring issues clearly to improve service desk knowledge and support consistency.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Santa Clara, California. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, delivering excellent customer service, and keeping day-to-day IT operations running smoothly. The role focuses on hands-on troubleshooting, user support, and timely ticket resolution across Windows-based environments.<br><br>Responsibilities:<br>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.<br>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems and common workstation applications.<br>• Manage service desk requests from intake through closure, ensuring updates are documented clearly and handled within expected timeframes.<br>• Support user account administration activities in Active Directory, including access changes, password assistance, and basic account maintenance.<br>• Troubleshoot system, peripheral, and connectivity issues to minimize disruption and restore user productivity quickly.<br>• Install, configure, and maintain desktop equipment, operating systems, and standard business applications as needed.<br>• Escalate more complex incidents appropriately while providing accurate notes and relevant troubleshooting details to support resolution.
<p>We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users at a manufacturing facility in Carson City, NV. This is a Contract position focused on delivering first-line assistance across desktop, laptop, hardware, software, and Microsoft-based environments. The ideal candidate will combine strong troubleshooting ability with excellent customer service skills and a practical understanding of system administration tasks in a fast-paced IT setting.</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line technical support to users by responding to service requests and resolving day-to-day hardware, software, and system issues.</p><p>• Install, configure, maintain, and troubleshoot Microsoft Windows operating systems across desktop and laptop environments.</p><p>• Manage assigned help desk tickets through completion, ensuring timely follow-up, clear communication, and effective issue resolution.</p><p>• Investigate system-related incidents, identify root causes, and apply practical fixes for workstation, application, and administration problems.</p><p>• Administer user accounts, computer objects, and mailboxes within Active Directory and Microsoft 365 environments.</p><p>• Assist with support activities for Citrix, virtual infrastructure, and related enterprise systems used by the organization.</p><p>• Assess user needs and recommend appropriate technical solutions that align with operational requirements.</p><p>• Monitor system and network performance using available tools and take action to improve reliability and efficiency.</p><p>• Create and maintain accurate documentation for support procedures, technical changes, and recurring maintenance activities.</p><p>• Collaborate with IT team members and business users to discuss support needs, upcoming system requirements, and other technical priorities.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites.<br><br>Responsibilities:<br>• Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment.<br>• Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access.<br>• Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate.<br>• Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems.<br>• Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting.<br>• Respond to service requests in a timely manner and communicate clearly with users throughout the support process.<br>• Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support.<br>• Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing.
We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting.<br><br>Responsibilities:<br>• Deliver onsite desktop and deskside support three days per week for end users in the office<br>• Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system<br>• Troubleshoot problems involving Windows 10 and Windows 11, Microsoft 365 applications, and general endpoint functionality<br>• Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards<br>• Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness<br>• Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption<br>• Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo<br>• Deliver application support and other related technical services as needed based on operational priorities
<p>We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines strong technical troubleshooting ability with a clear, approachable communication style. The ideal candidate can confidently resolve desktop and access issues, assist a wide range of users including leadership, and contribute to a dependable day-to-day support experience.</p><p><br></p><p>Responsibilities:</p><p>• Deliver hands-on and remote support for desktop, laptop, and peripheral issues, ensuring users can work effectively with minimal disruption.</p><p>• Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user technology needs.</p><p>• Manage user accounts, permissions, and access requests across Active Directory and Azure Active Directory environments.</p><p>• Support collaboration and file-sharing tools such as SharePoint, OneDrive, and Microsoft Teams by resolving access, sync, and usability issues.</p><p>• Diagnose and address printer-related incidents, including connectivity, configuration, and general hardware support.</p><p>• Prepare and deploy laptops using imaging tools such as SmartDeploy while maintaining device readiness for new and existing employees.</p><p>• Track, update, and resolve service desk tickets with clear documentation, timely follow-through, and a customer-focused approach.</p><p>• Provide effective support to employees at all levels, including executive users, while communicating technical information in an easy-to-understand way.</p>
<p>We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users. This Contract to permanent opportunity is well suited to someone who enjoys resolving hardware, software, and access-related issues while delivering detail-oriented customer service. The ideal candidate brings strong desktop support experience, works effectively in a structured environment, and is prepared to meet eligibility requirements associated with supporting federally aligned work.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day assistance to users by diagnosing and resolving desktop, laptop, operating system, and common application issues.</p><p>• Manage incoming service requests through the ticketing system, prioritize tasks appropriately, and maintain accurate case updates through resolution.</p><p>• Support Windows-based environments by troubleshooting performance problems, login issues, and general workstation functionality.</p><p>• Assist with account access and directory-related tasks, including user support connected to Active Directory environments.</p><p>• Deliver technical guidance on Microsoft Office applications, including routine support for Excel and other core productivity tools.</p><p>• Escalate complex incidents when needed and work with internal teams to ensure timely restoration of service.</p><p>• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.</p><p>• Contribute to a reliable end-user support experience by communicating clearly, setting expectations, and following established service procedures.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment.<br><br>Responsibilities:<br>• Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues.<br>• Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations.<br>• Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance.<br>• Administer and manage user accounts and permissions within Active Directory.<br>• Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively.<br>• Document and track support activities to maintain accurate records and improve future processes.<br>• Collaborate with team members to implement IT solutions and upgrades as needed.<br>• Educate users on best practices for system usage and security.<br>• Ensure compliance with company policies and IT standards during all support activities.