<p>Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! </p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.</p><p>• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.</p><p>• Assist with account access, password support, and user administration tasks within Active Directory.</p><p>• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.</p><p>• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.</p><p>• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.</p><p><br></p>
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization.<br><br>Responsibilities:<br>• Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system.<br>• Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues.<br>• Assist users with account access, password resets, and directory-related support tasks within Active Directory.<br>• Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary.<br>• Provide clear guidance to employees on standard technology issues and help them follow established support procedures.<br>• Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.
We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach.<br><br>Responsibilities:<br>• Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment.<br>• Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care.<br>• Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools.<br>• Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system.<br>• Set up, maintain, and support laptops, desktops, and related devices for office-based users.<br>• Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution.<br>• Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.
<p>We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project.</p><p><br></p><p>Responsibilities:</p><p>• Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.</p><p>• Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.</p><p>• Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.</p><p>• Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.</p><p>• Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.</p><p>• Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.</p><p>• Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.</p>
<p>We are looking for a Help Desk Analyst to join a security-focused organization in Green, Ohio. This long-term contract opportunity supports a large-scale infrastructure initiative across corporate locations and is ideal for professionals who thrive in high-volume technical support environments. The role centers on validating IT equipment, resolving user issues, and maintaining accurate support records while delivering dependable service throughout the project lifecycle.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical assistance for hardware, software, and Windows-based user issues in a structured help desk setting.</p><p>• Verify IT equipment before and after deployment activities to confirm readiness, performance, and compliance with project standards.</p><p>• Manage service requests and incident tickets from intake through resolution, ensuring timely updates and complete documentation.</p><p>• Troubleshoot common access, system, and desktop support issues using sound technical judgment and established support procedures.</p><p>• Support upgrade-related activities across a large multi-site environment, including validation tasks tied to network or switch-related changes.</p><p>• Document findings, resolutions, and recurring issues clearly so that support history and project outcomes remain well tracked.</p><p>• Communicate effectively with end users, team members, and project stakeholders to provide status updates and coordinate issue resolution.</p><p>• Contribute to team-based coverage schedules and collaborate with designated leads to maintain consistent service levels across assigned shifts.</p>
<p><strong>Fully onsite position </strong></p><p><strong>5 days/week Hours: 8:00am-4:30pm ET </strong></p><p><strong>Ongoing Contract </strong></p><p><br></p><p>We are seeking a Configuration Analyst to support our client's Ohio field location. This role is ideal for candidates with strong hands‑on technical skills who enjoy working with hardware, troubleshooting systems, and collaborating in a team environment. As a Configuration Analyst, you will work in an onsite, team‑based environment supporting the testing, refurbishment, and upgrading of hardware and software devices. This role is similar to a higher‑level deskside support position and includes some light networking tasks. You will partner closely with Facilities and internal teams to prepare devices for redeployment back into the field. Attention to detail, reliability, and teamwork are critical to success in this role.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Test, configure, refurbish, and upgrade hardware and software on devices</li><li>Perform light network engineering tasks related to device setup and testing</li><li>Accurately document and log test results and configuration data in internal databases</li><li>Partner with Facilities and other teams to ensure devices are ready for field deployment</li><li>Follow daily schedules and assigned break times as directed by floor supervisors</li><li>Work collaboratively in a shared, open workspace</li><li>Maintain consistent attendance and professional workplace behavior</li></ul><p><br></p>
We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment.<br><br>Responsibilities:<br>• Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites.<br>• Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology.<br>• Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time.<br>• Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces.<br>• Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings.<br>• Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments.<br>• Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.
<p>We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.</li><li>Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.</li><li>Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.</li><li>Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.</li><li>Diagnose and resolve printer connectivity, configuration, and performance issues.</li><li>Assist with workstation deployments, system upgrades, software installations, and hardware replacements.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.</li><li>Meet established service level agreements (SLAs) and support metrics within a high-volume environment.</li></ul>
We are looking for an experienced Penetration Tester to join our cybersecurity team and enhance the security of our Windows-based systems. The ideal candidate will play a key role in identifying vulnerabilities, conducting simulated attacks, and implementing strategies to safeguard critical infrastructure, including servers, endpoints, and Active Directory environments. This position offers an opportunity to apply advanced penetration testing techniques and collaborate with IT teams to strengthen security measures.<br><br>Responsibilities:<br>• Perform penetration tests and security evaluations of Windows environments, including Active Directory, servers, endpoints, and domain controllers.<br>• Execute red team scenarios to simulate real-world attack tactics, techniques, and procedures.<br>• Identify and exploit vulnerabilities within Windows systems, applications, and networks, documenting findings comprehensively.<br>• Develop and utilize custom scripts and tools using programming languages such as PowerShell, Python, C++, or C#.<br>• Work closely with IT teams to address security gaps and implement mitigation strategies.<br>• Prepare detailed reports outlining vulnerabilities and actionable recommendations to fortify Windows infrastructure.<br>• Stay updated on emerging threats, attack vectors, and techniques targeting Windows-based systems.<br>• Evaluate Group Policy Objects and other system configurations to ensure adherence to security standards.<br>• Support the improvement of cybersecurity practices by sharing insights and conducting knowledge transfer sessions.
<p>Our client is looking for an experienced Microsoft Security Engineer to strengthen and enhance a Microsoft-centric security environment in Utah. This long-term contract position is ideal for an individual who can secure cloud and identity platforms, guide governance and compliance efforts, and provide practical risk insight to both technical teams and business leaders. The role focuses on protecting Azure and Microsoft 365 ecosystems, improving endpoint and network security, and helping the organization stay ahead of evolving threats, including risks related to AI-enabled tools.</p><p><br></p><p>This person will be responsible for </p><ul><li>Managing outcomes from audits and testing</li><li>Tracking critical findings</li><li>Driving remediation efforts</li><li>Holding teams accountable for closure</li><li>Monitoring findings</li><li>Coordinating corrective actions</li><li>Communicating status updates</li></ul><p><br></p><p>Other Responsibilities:</p><p><br></p><p>• Lead the design and enhancement of security controls across Azure and Microsoft 365 environments, with a strong focus on the Microsoft Defender suite and tenant-wide protection strategies.</p><p>• Build and refine cloud security architecture for Azure workloads by applying native controls, policy standards, secure landing zone practices, and protections for platform and software services.</p><p>• Strengthen identity security through Entra ID administration, Conditional Access design, Privileged Identity Management, and Zero Trust principles across hybrid and multi-tenant environments.</p><p>• Assess and improve governance, compliance, and audit readiness by supporting control reviews, risk assessments, and compliance initiatives using frameworks such as ISO 27001 and Microsoft Purview.</p><p>• Evaluate and optimize network security measures, including segmentation strategy, firewall configurations, private connectivity, DDoS safeguards, and traffic analysis across cloud tenants.</p><p>• Translate technical security findings into clear risk updates, posture reports, and audit summaries for executives, project stakeholders, and operational teams.</p><p>• Advance endpoint protection by enforcing secure device baselines, compliance policies, attack surface reduction measures, and application control across managed systems.</p><p>• Support the security approach for Microsoft Copilot and other AI-related technologies by identifying exposure points and recommending appropriate safeguards.</p><p>• Contribute to incident response, threat hunting, and security monitoring efforts by using Microsoft Sentinel, threat intelligence sources, and forensic review techniques in Windows and Azure environments.</p><p>• Review and improve security automation through scripting and infrastructure-as-code practices, including PowerShell, KQL, Logic Apps, and cloud deployment templates where appropriate.</p>
<p>We are looking for a collaborative Business Intelligence (BI) Analyst to support technology operations and data-driven improvements for a construction-focused organization in Honolulu, Hawaii. This position works closely with a hands-on IT team to strengthen daily system performance, assist end users, and contribute to ongoing infrastructure and security enhancements. The role is well suited for someone who enjoys balancing responsive technical support with continuous process improvement in an evolving environment. To apply for this role, please call Melissa at 808.452.0254. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p>Responsibilities:</p><p>• Partner with internal IT staff to maintain reliable network, server, and end-user technology across the organization.</p><p>• Configure, monitor, and troubleshoot core infrastructure components, including switches, gateways, firewalls, wireless connectivity, VLANs, and IP-based services.</p><p>• Support identity and access administration by managing user accounts, permissions, policy settings, and related directory services.</p><p>• Help administer Microsoft 365, Exchange environments, virtualization platforms, and backup systems to promote stability and recoverability.</p><p>• Resolve Tier 1 and Tier 2 technical issues involving desktops, thin clients, mobile devices, and essential business applications.</p><p>• Prepare, deploy, refresh, and document workstations and other devices throughout the hardware lifecycle.</p><p>• Provide functional support for specialized platforms such as AutoCAD, Trimble solutions, BIM360, CAMduct, and cloud-based operational systems.</p><p>• Maintain asset records, warranty details, equipment assignments, and organized inventory storage for IT hardware.</p><p>• Contribute to infrastructure modernization projects, including server room organization, cable management, equipment retirement, and secure disposal of legacy technology.</p>
<p>Business Systems Analyst (Healthcare)</p><p><strong>Location:</strong> Phoenix, AZ area <strong>Salary:</strong> $90,000–$100,000 (DOE) <strong>Employment Type:</strong> Full-Time, Direct Hire</p><p><br></p><p><strong>About the Role</strong></p><p>We're seeking a Business Systems Analyst to join a healthcare organization's growing technology team. This role sits at the intersection of business process, application support, and end-user enablement — you'll be the person who helps departments actually adopt and get value from the systems they rely on every day.</p><p><br></p><p>You'll partner with stakeholders across the organization to define requirements, optimize documentation, lead training initiatives, and support the rollout of new tools and processes. This is a highly visible role with real room to grow — the organization has a strong track record of investing in and promoting people who take initiative.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Plan, test, implement, and support software installations, upgrades, and enhancements to ensure applications meet business and user needs</li><li>Provide hands-on technical support to end users — document creation, report generation, presentations, and general application usage</li><li>Collaborate across departments to create, maintain, convert, and optimize business and clinical documentation</li><li>Lead application and document conversion projects, partnering with stakeholders on objectives, timelines, and deliverables</li><li>Conduct end-user training sessions and develop supporting materials to drive adoption of new technology and processes</li><li>Troubleshoot and resolve complex issues spanning software, hardware, and business applications</li><li>Stay current on healthcare technology trends and recommend improvements</li><li>Prepare and present reports on operational performance, project status, and application utilization</li><li><br></li></ul>
We are looking for a Business Systems Analyst to support business-critical applications and help translate operational needs into effective system solutions in Norwalk, Connecticut. This role combines analytical thinking, technical troubleshooting, and cross-functional coordination to keep projects moving and production issues addressed with urgency. The ideal candidate will partner with internal teams and external vendors to improve processes, strengthen system performance, and deliver well-structured technology outcomes.<br><br>Responsibilities:<br>• Create and manage an organized approach for balancing urgent support needs, ongoing enhancement work, and larger strategic initiatives across business systems.<br>• Turn complex initiatives into actionable workstreams, align stakeholders on priorities, and communicate progress, dependencies, and potential risks throughout the project lifecycle.<br>• Collaborate with cross-functional partners to define scope, clarify ownership, and ensure business and technical requirements are understood and executed effectively.<br>• Act as a subject matter resource for core business processes and applications, helping preserve consistency and sound design across system usage and workflows.<br>• Provide functional and operational support for key platforms such as ERP, integrations, marketplace tools, and business intelligence applications used across the organization.<br>• Partner with business users and external development teams to design, test, refine, and implement application improvements and supporting procedures.<br>• Investigate system issues, perform root-cause analysis, and prioritize resolution efforts to minimize disruption to users and business operations.<br>• Contribute to the oversight of vendor and consultant partnerships to improve service quality, system effectiveness, and delivery efficiency.
<p>We are looking for an experienced Business Systems Analyst to support privacy-focused business and technology initiatives in Southern California. This Long-term Contract position will work closely with business leaders, compliance partners, and technical teams to define needs, improve processes, and shape practical solutions that align with regulatory expectations and organizational goals. The role requires strong analytical thinking, clear documentation, and the ability to guide discussions with both technical and non-technical stakeholders in an onsite environment four days per week.</p><p><br></p><p>Responsibilities:</p><p>• Partner with project leaders, business sponsors, and key stakeholders to define initiative goals, expected outcomes, and overall business scope.</p><p>• Examine complex operational challenges and convert findings into structured, scalable recommendations that support long-term business needs.</p><p>• Lead discovery sessions with senior stakeholders and subject matter experts to capture detailed business needs, process expectations, and user scenarios.</p><p>• Organize and facilitate workshops, interviews, and stakeholder meetings to gather requirements, clarify priorities, and build consensus across teams.</p><p>• Translate business needs into well-defined functional requirements and communicate them clearly to developers, architects, and delivery teams.</p><p>• Review current processes and systems to identify gaps, inefficiencies, risks, and opportunities for improvement, including privacy and compliance considerations.</p><p>• Produce and maintain core analysis artifacts such as requirements documents, process maps, workflow diagrams, mock-ups, and traceability records.</p><p>• Collaborate with cross-functional teams to support solution design, validate that outcomes meet business and regulatory expectations, and assist with audit readiness activities.</p><p>• Support planning and execution activities across the project lifecycle, ensuring requirements remain aligned through design, testing, and implementation.</p>
<p>We are seeking a Business Systems Analyst for a contract-to-hire opportunity in Phoenix, Arizona. This role will partner with business stakeholders and technical teams to analyze business processes, gather requirements, and support the design and implementation of technology solutions that improve operational efficiency and business performance.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Work with business users, project teams, and leadership to gather, document, and validate business and system requirements</li><li>Analyze current business processes and identify opportunities for improvement, automation, and optimization</li><li>Translate business needs into functional specifications, process flows, use cases, and user stories</li><li>Serve as a liaison between business stakeholders and IT teams to ensure solutions align with organizational goals</li><li>Support system implementation efforts, including testing, training, documentation, and post-go-live support</li><li>Facilitate meetings, workshops, and requirement sessions with cross-functional teams</li><li>Assist with data analysis, reporting requirements, and system integration efforts</li><li>Track project deliverables, risks, issues, and change requests as needed</li><li>Help develop and maintain documentation for workflows, system configurations, and standard operating procedures</li><li>Participate in user acceptance testing and help resolve defects or process gaps</li></ul><p><br></p>
<p>We are looking for a skilled Sr. IT Security Engineer to join our team in Bensalem, Pennsylvania. In this role, you will lead efforts to design, implement, and manage security solutions that safeguard the organization’s infrastructure and data. Your expertise will be instrumental in developing advanced threat detection systems, conducting vulnerability assessments, and driving compliance with industry standards.</p><p><br></p><p>Responsibilities:</p><p>• Design and deploy centralized security monitoring systems and advanced threat detection solutions to enhance incident response capabilities.</p><p>• Oversee intrusion detection and prevention systems, analyzing and responding to suspicious activities to mitigate risks.</p><p>• Implement and maintain network-based security solutions while establishing data privacy policies.</p><p>• Perform regular vulnerability assessments using tools like Nessus, identifying and remediating security gaps.</p><p>• Develop strategies for zero-day threat protection and manage endpoint protection technologies to prevent malware.</p><p>• Configure and manage identity and access management systems, such as Okta, to ensure secure user authentication.</p><p>• Architect secure network solutions, including firewalls, web content filtering, and data loss prevention systems.</p><p>• Maintain detailed security architecture documentation and provide periodic reports on security posture.</p><p>• Collaborate with IT and compliance teams to promote security best practices and ensure regulatory compliance.</p><p>• Monitor and manage security devices to protect systems from internal and external threats.</p>
<p>We are seeking a detail-oriented QA Analyst with experience in both manual and automated testing to ensure the quality, reliability, and performance of enterprise applications. The ideal candidate will have hands-on experience developing test automation frameworks, validating data across SQL and NoSQL databases, and collaborating with Agile development teams to deliver high-quality software solutions.</p><p><br></p><p>Responsibilities</p><ul><li>Design, develop, and execute comprehensive test plans, test cases, and test scripts for web, mobile, and API-based applications.</li><li>Build and maintain automated test scripts using tools such as Selenium, Playwright, Cypress, TestNG, JUnit, or similar frameworks.</li><li>Perform functional, regression, integration, system, and user acceptance testing (UAT).</li><li>Validate data integrity, accuracy, and performance using SQL databases (SQL Server, Oracle, MySQL, PostgreSQL) and NoSQL databases (MongoDB, Cassandra, DynamoDB, Couchbase, etc.).</li><li>Execute API testing using tools such as Postman, SoapUI, Rest Assured, or Swagger.</li><li>Analyze test results, identify defects, and work closely with developers to troubleshoot and resolve issues.</li><li>Create and maintain automated test suites as part of CI/CD pipelines using tools such as Azure DevOps, Jenkins, GitHub Actions, or GitLab CI/CD.</li><li>Participate in Agile ceremonies including sprint planning, daily standups, retrospectives, and backlog refinement.</li><li>Develop test metrics and quality reports to communicate testing progress and application readiness.</li><li>Collaborate with business analysts, developers, product owners, and stakeholders to understand requirements and ensure acceptance criteria are met.</li><li>Perform root cause analysis on production issues and recommend process improvements.</li></ul><p><br></p>
<p><em>The salary range for this position is $90,000 - $120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p><strong>Job Description:</strong></p><ul><li>Lead structured Kaizen cycles focused on throughput, quality and risk reduction.</li><li>Apply relevant Process Management tools (e.g. Lean/Six Sigma tools such as VSM (Value Stream Mapping), SIPOC (Supplier, Input, Process, Output, Customer), 5 Whys, Ishikawa).</li><li>Perform process mining and time‑and‑motion analysis.</li><li>Identify root causes of rework, delays, documentation errors and funding bottlenecks.</li><li>Design and develop To‑Be processes including clear role definitions, handoffs, and service-level expectations. As minimum expected is inclusion of RACI (Responsible, Accountable, Consulted, Informed), SLAs and control points.</li><li>Analyze and document current (“as-is”) processes across all functions – e.g. origination, credit, operations, funding/treasury, and portfolio management.</li><li>Identify inefficiencies (benchmarking against other countries in the network, against the market), bottlenecks, error drivers, and compliance-related risks.</li><li>Support the creation and maintenance of standard operating procedures (SOPs), process maps, and work instructions.</li><li>Serve as the primary process interface between functions (e.g., IT, Risk, Operations, Finance).</li><li>Align process and system requirements with Group standards while ensuring local regulatory and operational needs are met.</li><li>Facilitate cross-functional workshops to align stakeholders on process changes, implementation steps, and responsibilities.</li><li>Translate business requirements into structured change requests for HQ IT teams, or external local providers.</li><li>Define functional requirements, expected outcomes, dependencies, acceptance criteria, and test scenarios.</li><li>Support prioritization of change requests and maintain transparency on timelines and delivery status.</li><li>Coordinate user acceptance testing (UAT) with local teams and document test results.</li><li>Ensure system enhancements support process design, reporting, compliance, and operational efficiency.</li><li>Monitor performance of external systems and service quality, maintaining communication and coordination with external providers (if such).</li><li>Translate gaps into OCR (Optical Character Recognition)/RPA (Robotic Process Automation) and workflow opportunities.</li><li>Build business cases with ROI and risk impact.</li><li>Define data quality rules and reporting requirements</li><li>Monitor and supervise process implementation across teams, ensuring adoption and operational consistency.</li><li>Track and manage implementation progress, risks, open issues, and mitigation actions.</li></ul><p><br></p>
<p><strong>Service Desk Analyst – Level 1</strong></p><p>Full-time position, 6 month Contract-To-Permanent</p><p>Onsite in Bonita Springs, FL</p><p>$22-25/hour during onboarding period; $55-60K salary at conversion</p><p><br></p><p><strong>Day In the Life</strong></p><p>Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)</p><p>Support ~30–35 calls per day (team handles ~250/day total)</p><p>Troubleshoot and resolve issues across:</p><ul><li>Workstations</li><li>Mobile devices</li><li>Proprietary software</li><li>Printers</li></ul><p>Assist with tasks such as:</p><ul><li>Password resets and account unlocks (Active Directory – light use)</li><li>Email signature updates</li><li>Access requests</li><li>Break/fix troubleshooting</li></ul><p>Escalate complex issues to L2 team as needed</p><p>Follow structured troubleshooting processes to identify and resolve issues efficiently</p><p><br></p>
We are looking for a Data Reporting Analyst to support critical HR-related data, reporting, and system operations for an organization based in Cleveland, Ohio. This Long-term Contract position offers the opportunity to work in a hybrid environment while helping maintain reliable data processes, reporting accuracy, and day-to-day system performance across multiple functional areas. The role is well suited for someone who combines strong analytical ability with hands-on experience in enterprise HR systems and can contribute to both operational support and process improvement.<br><br>Responsibilities:<br>• Oversee daily support activities for HR, payroll, benefits, student employment, and related data systems to help ensure consistent operations.<br>• Investigate and resolve system and data issues across enterprise platforms, partnering with technical teams and business stakeholders as needed.<br>• Coordinate testing efforts for updates, patches, and system enhancements to confirm functionality, accuracy, and compliance.<br>• Administer user access, approval structures, and organizational security settings that affect HR and payroll processes.<br>• Perform data validation, cleanup, reconciliation, and documentation activities to support accuracy across PeopleSoft, Workday, and connected systems.<br>• Develop recurring and on-demand reports, including compliance-focused reporting and responses to formal data requests.<br>• Analyze workflows, reporting structures, and system controls to identify opportunities for stronger efficiency and data quality.<br>• Support activities related to system transition efforts by helping maintain clean data, reliable reporting, and documented processes across platforms.
<p>We are looking for a Data Administrator to join our team in a contract role with the potential to become permanent. This opportunity is well suited for an early-career candidate with at least one year of post-graduate experience who enjoys working with data, spotting irregular patterns, and supporting fraud-related analysis. The position follows a 2 day a week hybrid schedule with in-office collaboration</p><p><br></p><p>Responsibilities:</p><p>• Review operational and analytical data sets to identify anomalies, trends, and indicators related to suspected fraudulent activity.</p><p>• Monitor routine data processes with accuracy and consistency, ensuring issues are flagged quickly and escalated when needed.</p><p>• Support fraud analysis efforts by examining patterns, validating findings, and helping improve visibility into risk areas.</p><p>• Investigate data discrepancies and partner with internal stakeholders to resolve errors affecting reporting or operations.</p><p>• Maintain data quality across reports, tracking tools, and internal systems used for analysis and decision-making.</p><p>• Prepare clear summaries of findings and communicate insights that help teams respond to anti-fraud concerns effectively.</p><p>• Assist with updates to workflows, reporting methods, or system-related processes as business needs evolve.</p><p>• Contribute to a growing team environment by taking on new responsibilities over time and supporting continuous improvement initiatives.</p>
<p>Robert Half is hiring! We are looking for a detail-oriented Data Analyst to join a SaaS organization. In this role, you will turn complex business and customer data into clear insights that support product, sales, marketing, and customer success decisions. You will help strengthen reporting accuracy, improve visibility into performance trends, and communicate findings in a way that guides action across both technical and non-technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Gather, organize, and assess data from varied sources to maintain reliable, consistent information for analysis and reporting.</p><p>• Build and refine dashboards, recurring reports, and performance metrics that help leaders track business results.</p><p>• Examine trends in customer activity, product engagement, retention, and churn to uncover meaningful patterns and opportunities.</p><p>• Collaborate with product stakeholders to measure feature usage and evaluate the business impact of product updates and releases.</p><p>• Provide analytical support to sales and marketing teams by reviewing pipeline activity, conversion performance, acquisition costs, and campaign outcomes.</p><p>• Partner with customer success teams to identify insights that can improve client satisfaction, loyalty, and long-term retention.</p><p>• Conduct targeted analyses that address strategic questions and translate findings into practical recommendations.</p><p>• Plan and track experiments and A/B tests to inform product and marketing decisions with data-driven evidence.</p><p>• Maintain clear documentation for key metrics, reporting standards, data definitions, and analytics procedures.</p><p>• Recommend and support enhancements to data quality, reporting automation, and analytics processes while presenting insights through effective visuals and summaries.</p>
We are looking for a Data Analyst to join a project-focused team supporting reinsurance operations in South Portland, Maine. This contract opportunity with permanent potential is ideal for someone who can evaluate reporting needs, uncover root causes behind data issues, and recommend more effective ways to deliver meaningful insights. The role blends analytical thinking with hands-on technical execution, with a strong emphasis on improving reporting, supporting financial accuracy, and building dependable data solutions.<br><br>Responsibilities:<br>• Analyze reporting requests to identify the true business need, investigate underlying data challenges, and design practical reporting solutions.<br>• Redesign and enhance existing reports to improve usability, accuracy, and decision-making value for stakeholders.<br>• Build and maintain recurring and ad hoc reports using tools such as Power BI, Excel, SQL, and DAX.<br>• Develop and validate data feeds that support accrual processing and ensure accurate flow of information into the subledger.<br>• Perform reconciliations and review output for completeness, consistency, and alignment with financial reporting requirements.<br>• Support automation efforts related to accrual and reporting workflows to reduce manual effort and increase reliability.<br>• Partner with accounting, data management, and business teams to translate operational needs into scalable data deliverables.<br>• Apply reinsurance knowledge to interpret data correctly and ensure reporting reflects relevant business activity.
<p><strong>Healthcare Data Analyst </strong></p><p>We’re seeking a Data Analyst to join a healthcare company and help drive improved patient outcomes through data-driven insights. In this role, you will analyze clinical and operational data to identify trends, support quality improvement initiatives, and enhance overall care delivery.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and maintain reports and interactive dashboards </li><li>Analyze patient, quality, and operational data to identify opportunities for improvements</li></ul><p><strong>Qualifications:</strong></p><ul><li>Experience working with healthcare data in a hospital or clinical environment</li><li>Strong skills in reporting and dashboard tools (e.g., Power BI, Tableau, or similar)</li><li>Proficiency in SQL and/or Excel for data analysis</li><li>Ability to communicate findings clearly to both technical and non-technical audiences</li></ul><p><br></p>
We are looking for a Data Analyst to join a long-term contract opportunity in Oklahoma City, Oklahoma. In this role, you will evaluate business workflows, examine complex datasets, and uncover issues that affect data accuracy and operational performance. The position calls for someone who can translate findings into practical recommendations, build reporting solutions, and collaborate effectively with stakeholders across technical and business teams.<br><br>Responsibilities:<br>• Analyze large and complex datasets to identify inconsistencies, root causes, and opportunities to strengthen data reliability and business performance<br>• Create, test, and refine SQL queries, functions, and stored procedures to support scheduled reporting as well as one-time business requests<br>• Develop reporting and data collection solutions that improve efficiency, enhance visibility into operations, and support informed decision-making<br>• Examine trends, anomalies, and performance patterns in data and present meaningful insights to business leaders and project stakeholders<br>• Review reports, source data, and existing logic to detect defects, resolve data quality concerns, and improve overall output accuracy<br>• Document current business processes, workflows, and analytical findings while recommending practical improvements based on observed issues<br>• Perform data quality reviews and validation activities to ensure information is complete, accurate, and fit for reporting purposes<br>• Build a strong understanding of organizational procedures and operational workflows in order to align analysis with business needs<br>• Apply critical thinking and structured problem-solving to support fraud-related analysis, process improvement efforts, and cross-functional initiatives