<p>We are looking for an experienced Systems Analyst / Web Admin to support and enhance enterprise web platforms on a remote basis. This Long-term Contract position will focus on sustaining secure, high-performing Drupal and SharePoint environments while helping business teams deliver reliable digital solutions. The ideal candidate brings strong analytical skills, hands-on web administration experience, and the ability to resolve technical issues across complex systems.</p><p><br></p><p>Responsibilities:</p><p>• Oversee day-to-day administration of Drupal platforms, including version updates, module management, and delivery of new web capabilities.</p><p>• Investigate and resolve issues affecting website speed, stability, usability, and security to maintain dependable performance.</p><p>• Manage SharePoint Online environments by configuring sites, organizing permissions, and supporting content governance needs.</p><p>• Work with business stakeholders to improve SharePoint solutions and align platform enhancements with operational requirements.</p><p>• Track system performance, capacity, uptime, and overall health across Drupal and SharePoint environments, taking action when issues arise.</p><p>• Develop and update technical documentation, standard procedures, support materials, and end-user guidance for web platforms.</p><p>• Coordinate with IT colleagues and external service providers to maintain integrated web applications and connected business systems.</p><p>• Deliver user support for web-related tools and collaborate with communications and technical teams to ensure effective platform operation.</p>
We are looking for a Software Quality Assurance Analyst to support application quality initiatives for a service-focused organization in Westlake, Ohio. This role centers on backend and database validation, requiring someone who can investigate issues thoroughly, work independently, and collaborate effectively with cross-functional teams. The ideal candidate brings strong manual testing expertise, a disciplined approach to prioritization, and the flexibility to succeed in a fast-moving environment.<br><br>Responsibilities:<br>• Design and carry out manual test activities for software applications, with particular emphasis on validating backend processes and database accuracy.<br>• Create, run, and refine complex SQL queries to verify data integrity, trace defects, and confirm expected system behavior.<br>• Document test scenarios, findings, and defect details clearly so development and business teams can resolve issues efficiently.<br>• Partner with stakeholders across technical and non-technical groups to clarify requirements, address ambiguities, and support shared delivery goals.<br>• Manage multiple testing assignments at once while maintaining accuracy, meeting deadlines, and adjusting to shifting priorities.<br>• Analyze unexpected system behavior, identify root causes, and recommend practical solutions that improve product quality.<br>• Contribute to quality efforts throughout the software development lifecycle, including work within Agile-based delivery environments.<br>• Support testing for applications and platforms associated with technologies such as Selenium, Zendesk, and Microsoft-based development environments when applicable.
<p><strong>Identity & Access Management (IAM) Analyst</strong></p><p>Onsite | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage user access lifecycle (joiner, mover, leaver)</li><li>Process and validate access requests, changes, and terminations</li><li>Troubleshoot provisioning issues and access discrepancies</li><li>Support role-based access control, least-privilege, and governance standards</li><li>Partner with security, IT, and business teams on access design</li><li>Assist with user access reviews, audits, and compliance documentation</li><li>Contribute to IAM initiatives (automation, workflows, role engineering)</li><li>Support Agile delivery using Azure DevOps or similar tools</li><li>Maintain documentation and identify process improvements</li></ul>
We are looking for an experienced Clinical Systems Analyst to provide onsite support for healthcare application initiatives in West Palm Beach, Florida. This Long-term Contract position requires hands-on PointClickCare expertise and a strong background in healthcare environments, with regular onsite presence to support clinical teams and project work. The ideal candidate will help strengthen system performance, improve workflows, and resolve application issues in a fast-paced care setting.<br><br>Responsibilities:<br>• Deliver daily application support for the PointClickCare environment, ensuring reliable operation for clinical and operational users.<br>• Configure and refine assessments, documentation tools, and clinical workflows to align with care delivery needs.<br>• Lead interface-related testing, issue investigation, and ongoing optimization to maintain accurate system connectivity.<br>• Administer user access, security roles, and provisioning activities while supporting compliance with internal controls.<br>• Partner with clinical staff, operational leaders, IT teams, and external vendors to diagnose and resolve system concerns.<br>• Contribute to workflow improvement efforts by identifying enhancement opportunities and recommending practical system changes.<br>• Support post-go-live stabilization work, including troubleshooting, issue follow-up, and user assistance.<br>• Maintain clear documentation for system configurations, support processes, and workflow decisions.
<p>We are partnering with a well-established organization that is investing heavily in its enterprise data platform and analytics capabilities. As they continue to expand their data ecosystem, they are seeking a Business Intelligence Analyst to join a collaborative team responsible for building, maintaining, and enhancing enterprise data models that support critical business operations and decision-making.</p><p>This role is ideal for someone who enjoys working on the technical side of business intelligence, creating scalable data solutions, developing enterprise data models, and ensuring reliable data is available for reporting and analytics across the organization.</p><p>What You'll Be Doing</p><ul><li>Design, develop, and maintain enterprise data models that support reporting and analytics initiatives across the organization.</li><li>Build and enhance data pipelines that integrate multiple business systems and data sources.</li><li>Collaborate with business and technical stakeholders to understand data requirements and implement scalable solutions.</li><li>Support and administer Power BI environments, including semantic models, refresh schedules, capacity management, and performance optimization.</li><li>Develop and maintain SQL and Python-based solutions for data transformation, automation, and data quality initiatives.</li><li>Troubleshoot data issues, resolve defects, and support ongoing enhancements to enterprise data assets.</li><li>Participate in an on-call rotation supporting critical enterprise data platforms and reporting environments.</li><li>Contribute to Agile ceremonies and collaborate closely with team members on backlog prioritization and project delivery.</li></ul><p>Technical Environment</p><ul><li>Snowflake</li><li>dbt</li><li>SQL</li><li>Python</li><li>Power BI</li><li>Terraform</li><li>GitHub Copilot</li></ul><p>Why Consider This Opportunity?</p><ul><li>Join a highly collaborative and technically focused data team.</li><li>Work on enterprise-scale data models that support critical business functions across the organization.</li><li>Contribute to a growing data platform with significant investment and leadership support.</li><li>Influence the future direction of business intelligence, analytics, and data engineering initiatives.</li><li>Opportunity to work with modern cloud data technologies and emerging AI capabilities.</li></ul><p>This position is best suited for a BI professional who enjoys building and maintaining the data foundation behind reporting and analytics rather than focusing solely on dashboard creation and business-facing analysis.</p>
<p>We are seeking a Business Intelligence Analyst to support reporting, dashboard development, data analysis, and process improvement initiatives. This person will be responsible for gathering business requirements, building and maintaining Power BI dashboards, creating SQL-based reports, analyzing data trends, and helping stakeholders make informed business decisions.</p><p>The ideal candidate will be comfortable working with data from multiple sources, translating business needs into clear reporting solutions, and partnering with both technical and non-technical teams. This role will also support automation and workflow improvements using low-code platforms and other business tools to streamline reporting and operational processes.</p>
<p>We are seeking a Business Intelligence Analyst with strong experience supporting Microsoft Dynamics 365 Finance & Operations (F&O) and Dynamics 365 Customer Engagement (CE/CRM) environments. This role will be responsible for developing enterprise reporting solutions that provide actionable insights into sales, inventory, and operational performance.</p><p>The ideal candidate understands how data flows through Dynamics 365 modules and can transform that data into meaningful Power BI dashboards and reports. This position will play a key role in ongoing efforts to unify Dynamics F&O and CRM data, delivering a centralized reporting experience for executive leadership and business stakeholders.</p><p><br></p><p>This role is <strong>HYBRID </strong>(3 days onsite) in Irvine, CA</p><p><br></p><p>Key Responsibilities</p><ul><li>Develop and maintain Power BI dashboards and reports that support sales, inventory, finance, and operational reporting.</li><li>Leverage expertise in <strong>Dynamics 365 F&O and Dynamics 365 CE/CRM</strong> to ensure accurate reporting and data interpretation.</li><li>Analyze Dynamics 365 data structures, relationships, and workflows to build scalable reporting solutions.</li><li>Partner with business stakeholders to gather requirements and translate them into executive-level dashboards and self-service reporting tools.</li><li>Support companywide initiatives to integrate and unify data across Dynamics 365 platforms.</li><li>Create reporting solutions that combine ERP and CRM data into a single source of truth.</li><li>Improve report performance, usability, and adoption across the organization.</li><li>Assist with the migration of reporting assets from Azure Synapse to Microsoft Fabric.</li><li>Validate, test, and optimize reporting solutions within Microsoft's modern data ecosystem.</li><li>Help reduce reliance on ad-hoc reporting by delivering trusted, centralized business intelligence solutions.</li></ul>
<p>We are seeking a Control Systems Analyst II who can serve as a lead technical resource responsible for the design, support, maintenance, and optimization of industrial automation and control systems in Chino, CA. This role supports critical plant operations through PLC, SCADA, DCS, HMI, and network administration while providing guidance and training to technical staff.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, program, configure, and troubleshoot PLC, SCADA, DCS, HMI, and industrial control systems.</li><li>Support automation networks, communications infrastructure, LAN/WAN environments, telemetry, radio, and microwave systems.</li><li>Perform software and firmware upgrades, system enhancements, and process automation improvements.</li><li>Troubleshoot complex hardware, software, instrumentation, and network issues.</li><li>Participate in automation, instrumentation, and controls projects from design review through testing and startup.</li><li>Develop and maintain technical documentation, SOPs, system diagrams, and operating procedures.</li><li>Train end users and provide technical guidance to operations and maintenance teams.</li><li>Lead and coordinate work assignments for technical staff and contractors.</li><li>Evaluate new technologies, recommend system improvements, and support long-term automation strategies.</li></ul>
We are looking for an HRIS Analyst to support daily human resources systems operations for a Long-term Contract position based in Pittsburgh, Pennsylvania. This role focuses on maintaining accurate employee records, handling a high volume of updates, and partnering with internal teams to ensure workforce data is reliable and actionable. The ideal candidate is comfortable working in a fast-moving environment, producing reports for business stakeholders, and using ADP Workforce Now to manage ongoing personnel changes and support implementation-related activities.<br><br>Responsibilities:<br>• Oversee daily administration of ADP Workforce Now and keep employee information current, complete, and accurate.<br>• Process routine workforce updates such as hires, exits, promotions, transfers, and pay-related changes with close attention to detail.<br>• Manage manual data updates and support frequent organizational changes in a dynamic business environment.<br>• Prepare recurring and custom reports for HR leaders, finance partners, and other internal stakeholders.<br>• Review workforce data to identify patterns related to headcount movement, turnover, and other people metrics.<br>• Conduct regular audits to validate data integrity, consistency, and compliance with internal standards.<br>• Work closely with HR, Payroll, Finance, and business partners to resolve data issues and clarify requested changes.<br>• Assist with system setup adjustments, workflow improvements, and HRIS-related implementation efforts as needed.
We are looking for an experienced HRIS Analyst to support critical HR technology operations in Cleveland, Ohio. This Long-term Contract position will help maintain reliable HR systems, strengthen data quality, and deliver reporting support across key employee-related functions. The role is well suited for someone who is detail oriented and can manage daily system needs while contributing to broader process improvements in a complex enterprise environment.<br><br>Responsibilities:<br>• Oversee daily support for HR technology functions related to human resources, payroll, benefits, student employment, and graduate studies.<br>• Investigate and resolve system issues across enterprise HR platforms, partnering with technical teams and business stakeholders to restore functionality efficiently.<br>• Coordinate testing activities for software updates, regulatory changes, patches, and platform enhancements to ensure stable performance.<br>• Administer user access, security roles, approval paths, and organizational structures that affect HR, payroll, and benefits operations.<br>• Perform data review, validation, reconciliation, and documentation activities to maintain accurate information across multiple HR systems, including Workday-related support.<br>• Develop recurring and on-demand reports, while assisting with compliance reporting and responses to public records requests.<br>• Evaluate current workflows, data movement, and system controls to recommend improvements that increase accuracy, efficiency, and consistency.<br>• Support enterprise HR platform modernization efforts by assisting with system transition tasks, cross-platform coordination, and operational readiness activities.
<p>Robert Half Management Resources is currently looking for an experienced HRIS Analyst to support a client in Troy, Ohio for a 3-6 month contract-to-hire opportunity. Primary responsibilities of this role include: payroll processing in Paycor, HR compliance related tasks, HRIS system administration, and supporting HRIS related process and system changes/improvements. This role is based 100% onsite at the client's location in Troy, OH. Client intends to use the 3-6 month contract period to evaluate long term fit for potential hire at the HRIS Analyst level ($70-80K target salary).</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain the Paycor platform to support daily HR, payroll, and benefits activities with a high level of accuracy and consistency.</p><p>• Manage employee data within the HRIS, perform audits, and correct discrepancies to preserve data integrity and dependable reporting.</p><p>• Provide operational support for payroll processing, helping ensure timely completion, proper deductions, and alignment with internal policies and regulatory requirements.</p><p>• Coordinate benefits-related system activities, including updates, enrollments, and ongoing support tied to employee records and vendor information.</p><p>• Develop, run, and analyze HR and payroll reports to support compliance obligations, leadership decisions, and routine business operations.</p><p>• Investigate system and processing issues, troubleshoot root causes, and implement practical solutions that improve reliability and user experience.</p><p>• Partner with HR, payroll, benefits, and external providers to streamline workflows and strengthen end-to-end process execution.</p><p>• Recommend and carry out system enhancements, configuration updates, and process improvements that increase efficiency and reduce manual effort.</p>
<p>We are looking for an HRIS Analyst to support and optimize human resources systems for a manufacturing environment in Macomb County. This role focuses on maintaining accurate employee data, improving HR technology processes, and delivering reliable reporting that supports payroll, compliance, and workforce decisions. The ideal candidate brings strong systems knowledge, a practical understanding of HR operations, and the ability to turn complex data into actionable insights.</p><p><br></p><p>Responsibilities:</p><p>• Manage day-to-day administration of HR information systems, ensuring employee records, organizational data, and system configurations remain accurate and up to date.</p><p>• Analyze HR and workforce data to produce meaningful reports, dashboards, and recommendations for business and human resources leaders.</p><p>• Support payroll-related processes by validating data accuracy and helping maintain effective connections between HRIS and time and attendance systems.</p><p>• Partner with HR, payroll, and operations teams to identify system issues, improve workflows, and strengthen data quality across platforms.</p><p>• Assist with system implementations, upgrades, testing activities, and integrations to ensure stable and efficient HR technology performance.</p><p>• Maintain documentation for system processes, data standards, and reporting procedures to support consistency and operational compliance.</p><p>• Monitor adherence to data privacy requirements and confidentiality standards when handling employee and payroll information.</p><p>• Troubleshoot HRIS problems, investigate root causes, and coordinate timely resolutions with internal stakeholders or external vendors.</p>
We are looking for an HRIS Analyst to support and enhance core people systems for a growing healthcare organization in Toms River, New Jersey. This position plays a key role in keeping HR, payroll, and timekeeping platforms running smoothly while helping internal teams solve issues efficiently. The ideal candidate brings strong analytical ability, attention to detail, and the confidence to work across departments to improve system performance and data reliability.<br><br>Responsibilities:<br>• Deliver day-to-day support for HR, payroll, and workforce management applications, including assistance with timekeeping devices and user issues.<br>• Maintain system settings by updating access levels, pay configurations, and other platform controls to align with business needs.<br>• Oversee incoming support requests through the ticketing process, ensuring timely follow-up and resolution.<br>• Review integrations, recurring system tasks, and data movement between platforms to detect problems and address them proactively.<br>• Contribute to workflow enhancements and automation efforts that improve accuracy, efficiency, and user experience.<br>• Prepare, audit, and validate HR and payroll reports to confirm data integrity and support operational decision-making.<br>• Collaborate with HR, Payroll, IT, and other business partners to investigate and resolve application-related concerns.<br>• Create and maintain clear documentation for procedures, troubleshooting steps, and system workflows.<br>• Support technical processes related to connected platforms and integration tools, including solutions such as Dell Boomi when applicable.
<p><strong>Metals: Hedge Fund - P&L/Risk Associate</strong></p><p><br></p><p>Our client, a Hedge Fund based in Stamford, CT (next to train station) is building out their physical base metals trading businesses. This role reports to the CRO: provides daily trading (P&L and attribution) and has exposure to market risk analytics (VAR, stress testing) for multiple trading business. The position will assist in building out risk management processes and systems. The firm has an excellent culture, generous bonuses, and a flexible hybrid schedule.</p>
<p>We are seeking detail-oriented Financial Crimes Analyst to join a growing organization in the Hershey, PA area. This is an exciting opportunity for a professional who is passionate about fraud prevention, investigations, regulatory compliance, and protecting organizations from financial risk. If you enjoy analyzing transactions, identifying suspicious activity, and conducting investigations, we'd love to hear from you.</p><p><br></p><p><strong>Important Requirement:</strong></p><p>✅ <strong>Candidates MUST reside within a 1.5-hour driving distance of Hershey, PA.</strong></p><p><br></p><p>Why Apply?</p><ul><li>Meaningful work protecting customers and businesses from fraud and financial crime.</li><li>Collaborative team environment.</li><li>Opportunity for professional growth and career advancement.</li><li>Competitive compensation and benefits package.</li><li>Chance to make a direct impact on organizational security and compliance efforts.</li></ul><p><br></p><p>What You'll Do</p><ul><li>Monitor and investigate suspicious transactions, fraud alerts, and potential financial crimes activity.</li><li>Conduct detailed research and analysis to identify unusual patterns and mitigate risk.</li><li>Prepare investigative reports and maintain accurate case documentation.</li><li>Review and escalate potential anti-money laundering (AML), fraud, and suspicious activity concerns.</li><li>Collaborate with internal departments and external agencies as needed during investigations.</li><li>Assist with compliance initiatives and support adherence to applicable regulations and internal policies.</li><li>Identify trends and recommend process improvements to strengthen fraud prevention efforts.</li></ul><p><br></p>
<p>This position plays a key role in protecting the organization from financial crime risks by monitoring transactions, conducting investigations, and ensuring compliance with anti-money laundering (AML), know your customer (KYC), and fraud prevention requirements.</p><p><br></p><p>What We Offer</p><ul><li>Fully remote work environment</li><li>Competitive compensation</li><li>Comprehensive benefits package</li><li>Career growth and development opportunities</li><li>Collaborative and supportive team culture</li><li>Opportunity to make a meaningful impact in preventing financial crime</li></ul><p><br></p><p>Responsibilities</p><ul><li>Review and analyze customer transactions to identify suspicious or unusual activity.</li><li>Conduct investigations related to fraud, money laundering, sanctions, and other financial crime concerns.</li><li>Prepare detailed case documentation and file appropriate reports in accordance with regulatory requirements.</li><li>Perform KYC, customer due diligence (CDD), and enhanced due diligence (EDD) reviews.</li><li>Monitor alerts generated through financial crime detection systems and determine appropriate next steps.</li><li>Collaborate with compliance, risk, operations, and management teams to mitigate potential risks.</li><li>Maintain accurate records and ensure adherence to internal policies and regulatory guidelines.</li><li>Stay current on financial crime trends, emerging threats, and industry best practices.</li></ul><p><br></p>
<p>We are seeking a highly motivated <strong>NetSuite - Financial Systems Analyst</strong> to support our growing finance and accounting operations. This role will serve as a key liaison between Accounting, Finance, and Leadership teams, focusing on financial operations, reporting, audits, and the ongoing optimization of our NetSuite environment following a recent ERP migration.</p><p><br></p><p>The ideal candidate will combine strong accounting expertise with hands-on NetSuite experience, including reporting, CRM functionality, system customization, user adoption, and process improvements. This individual will play a critical role in ensuring accurate financial reporting, supporting audits, and driving efficiency across finance-related systems and workflows.</p><p><br></p><p>Key Responsibilities</p><ul><li>Manage day-to-day accounting activities, including general ledger, account reconciliations, month-end close, and financial reporting.</li><li>Develop, maintain, and enhance financial reports, dashboards, and saved searches within NetSuite.</li><li>Support internal and external audit processes by preparing schedules, reports, and supporting documentation.</li><li>Partner with Finance and Leadership teams to improve financial visibility and reporting capabilities.</li><li>Act as a key stakeholder in post-NetSuite implementation initiatives, including system enhancements, integrations, user adoption, and process optimization.</li><li>Collaborate with business leaders to identify opportunities for automation and workflow improvements.</li><li>Support contract review, client billing processes, revenue tracking, and engagement reporting.</li><li>Ensure financial data integrity and compliance with internal controls and accounting standards.</li><li>Utilize NetSuite CRM functionality to support client engagement tracking, reporting, and operational processes.</li><li>Assist with ERP troubleshooting, testing, documentation, training, and user support.</li><li>Analyze financial and operational data to provide actionable business insights and recommendations.</li></ul><p><br></p>
<p>We are seeking a highly motivated <strong>NetSuite - Financial Systems Analyst</strong> to support our growing finance and accounting operations. This role will serve as a key liaison between Accounting, Finance, and Leadership teams, focusing on financial operations, reporting, audits, and the ongoing optimization of our NetSuite environment following a recent ERP migration.</p><p><br></p><p>The ideal candidate will combine strong accounting expertise with hands-on NetSuite experience, including reporting, CRM functionality, system customization, user adoption, and process improvements. This individual will play a critical role in ensuring accurate financial reporting, supporting audits, and driving efficiency across finance-related systems and workflows.</p><p><br></p><p>Key Responsibilities</p><ul><li>Manage day-to-day accounting activities, including general ledger, account reconciliations, month-end close, and financial reporting.</li><li>Develop, maintain, and enhance financial reports, dashboards, and saved searches within NetSuite.</li><li>Support internal and external audit processes by preparing schedules, reports, and supporting documentation.</li><li>Partner with Finance and Leadership teams to improve financial visibility and reporting capabilities.</li><li>Act as a key stakeholder in post-NetSuite implementation initiatives, including system enhancements, integrations, user adoption, and process optimization.</li><li>Collaborate with business leaders to identify opportunities for automation and workflow improvements.</li><li>Support contract review, client billing processes, revenue tracking, and engagement reporting.</li><li>Ensure financial data integrity and compliance with internal controls and accounting standards.</li><li>Utilize NetSuite CRM functionality to support client engagement tracking, reporting, and operational processes.</li><li>Assist with ERP troubleshooting, testing, documentation, training, and user support.</li><li>Analyze financial and operational data to provide actionable business insights and recommendations.</li></ul><p><br></p>
<p><strong>Enterprise Applications Analyst</strong></p><p>Hybrid | Austin, TX | Contract</p><p><br></p><p>We are seeking an Enterprise Applications Analyst to support and optimize core business systems across a growing organization. This role is responsible for maintaining system functionality, resolving complex issues, and partnering with business stakeholders to drive continuous improvement across enterprise platforms.</p><p><br></p><p>This is a hands-on position focused on application support, configuration, and system enhancements within JD Edwards EnterpriseOne. The ideal candidate is comfortable working independently, navigating ambiguity, and owning system issues through to resolution.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide advanced support for enterprise applications, including ERP, operational systems, integrations, and reporting tools</li><li>Troubleshoot system issues, perform root cause analysis, and implement solutions</li><li>Configure and maintain business applications to align with evolving operational needs</li><li>Support integrations between internal systems and external platforms</li><li>Develop and maintain reports and dashboards to support business decision-making</li><li>Analyze data to identify discrepancies, trends, and opportunities for improvement</li><li>Partner with cross-functional teams to improve workflows and system utilization</li><li>Coordinate with external vendors or technical resources on enhancements and issue resolution</li><li>Participate in system testing, upgrades, and implementation efforts</li></ul>
We are looking for a Help Desk Analyst to support end users across a government environment in Decatur, Georgia. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting ability with a service-focused approach to resolving day-to-day hardware, software, and access issues. The person in this role will help maintain reliable IT operations by addressing support requests, guiding users through solutions, and contributing to ongoing training and process improvement efforts.<br><br>Responsibilities:<br>• Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality.<br>• Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution.<br>• Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion.<br>• Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach.<br>• Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use.<br>• Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets.<br>• Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance.<br>• Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications.<br>• Suggest practical updates to support processes and documentation to improve service quality and operational efficiency.
<p>Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! </p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.</p><p>• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.</p><p>• Assist with account access, password support, and user administration tasks within Active Directory.</p><p>• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.</p><p>• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.</p><p>• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.</p><p><br></p>
We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach.<br><br>Responsibilities:<br>• Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment.<br>• Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care.<br>• Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools.<br>• Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system.<br>• Set up, maintain, and support laptops, desktops, and related devices for office-based users.<br>• Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution.<br>• Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.
<p>We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project.</p><p><br></p><p>Responsibilities:</p><p>• Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.</p><p>• Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.</p><p>• Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.</p><p>• Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.</p><p>• Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.</p><p>• Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.</p><p>• Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.</p>
<p><strong>Fully onsite position </strong></p><p><strong>5 days/week Hours: 8:00am-4:30pm ET </strong></p><p><strong>Ongoing Contract </strong></p><p><br></p><p>We are seeking a Configuration Analyst to support our client's Ohio field location. This role is ideal for candidates with strong hands‑on technical skills who enjoy working with hardware, troubleshooting systems, and collaborating in a team environment. As a Configuration Analyst, you will work in an onsite, team‑based environment supporting the testing, refurbishment, and upgrading of hardware and software devices. This role is similar to a higher‑level deskside support position and includes some light networking tasks. You will partner closely with Facilities and internal teams to prepare devices for redeployment back into the field. Attention to detail, reliability, and teamwork are critical to success in this role.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Test, configure, refurbish, and upgrade hardware and software on devices</li><li>Perform light network engineering tasks related to device setup and testing</li><li>Accurately document and log test results and configuration data in internal databases</li><li>Partner with Facilities and other teams to ensure devices are ready for field deployment</li><li>Follow daily schedules and assigned break times as directed by floor supervisors</li><li>Work collaboratively in a shared, open workspace</li><li>Maintain consistent attendance and professional workplace behavior</li></ul><p><br></p>
<p>We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.</li><li>Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.</li><li>Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.</li><li>Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.</li><li>Diagnose and resolve printer connectivity, configuration, and performance issues.</li><li>Assist with workstation deployments, system upgrades, software installations, and hardware replacements.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.</li><li>Meet established service level agreements (SLAs) and support metrics within a high-volume environment.</li></ul>