<p>We are looking for a dedicated Customer Service Representative to join our team in So. Burlington, Vermont. This long-term contract position is ideal for individuals who thrive in a fast-paced environment and enjoy delivering exceptional service. This role offers opportunities for growth, competitive pay, and the chance to make a meaningful impact within the transportation equipment manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide attentive and courteous assistance to customers, addressing inquiries and resolving issues promptly.</p><p>• Handle payments, returns, troubleshooting, and part orders with accuracy and efficiency.</p><p>• Promote and upsell extended warranties and maintenance services to customers.</p><p>• Collaborate with team members to ensure seamless communication and customer satisfaction.</p><p>• Utilize call center systems and tools to manage customer interactions effectively.</p><p>• Maintain detailed records of customer interactions and transactions.</p><p>• Participate in training sessions to develop product knowledge and improve service delivery.</p><p>• Support remote customers by providing guidance and troubleshooting technical challenges.</p><p>• Adhere to company policies and procedures while maintaining a high level of attention to detail.</p><p>• Strive to exceed customer expectations and contribute to the overall success of the team.</p><p><br></p><p>PAY- Starting at $17.50/hr</p><p>Increases to $18.75/hr after 6 months</p><p>Increases to $20.25/hr after 9 months</p><p>Commission bonus included as well as sales incentive goals. Typical commission bonuses average from $2-$4 dollars per hour.</p>
<p>We are looking for a motivated and personable <strong><u>Bilingual</u></strong> (Spanish) Customer Service Representative to join our team in Fort Mill, South Carolina. This Contract to permanent position offers an exciting opportunity to engage with customers, manage inquiries, and contribute to our continued success. The ideal candidate is proactive, organized, and eager to build strong relationships with clients.</p><p><br></p><p>Responsibilities:</p><p>• Initiate outreach efforts, including cold calls, to potential and existing customers in a detail-oriented and engaging manner.</p><p>• Handle customer inquiries and interactions, ensuring a seamless and positive experience from start to finish.</p><p>• Utilize Salesforce to maintain accurate records of customer data, communications, and progress towards sales or service goals.</p><p>• Stay organized and manage tasks efficiently, ensuring timely follow-ups and attention to detail.</p><p>• Meet and exceed established metrics and performance objectives to support the team’s overall goals.</p><p>• Collaborate with team members and contribute to various initiatives in a dynamic and fast-paced environment.</p><p>• Assist with order entry and resolve customer issues effectively during inbound and outbound calls.</p><p>• Maintain a strong commitment to delivering high-quality customer service and building lasting relationships.</p>
<p>Robert Half is hiring for a fully onsite Call Center Representative for a contract opportunity for up to 13 weeks in North Huntingdon/Irwin area. There is a possibility this could turn into a contract to hire opportunity, depending on the client. The hours for this position are M-F 8AM-4PM. Pay is based off of experience $15-$18 an hour. </p><p><br></p><p>Call Center Representatives for our Taxpayer Service department will manage all calls and emails received from taxpayers with questions about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continued training, and increase professional development as required. Opportunities for hybrid schedule pending completion of full training.</p><p>Primary Responsibilities</p><p>• Customer service provided on phone, emails and / or chats</p><p>• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer or troubleshooting for a positive customer experience</p><p>• Ability to learn and follow all customer service procedures and policies</p><p>• Utilize knowledge of tax types collected </p><p>• Utilize knowledge of municipalities and school districts for which the client collects taxes</p><p>• Ability to modify address changes and create new accounts in client’s applications</p><p>• Process credit card payments and / or ACH payments</p><p>• Ability to sufficiently memo the client’s applications</p><p>• Expand job knowledge and develop expertise to progress forward in job development</p><p><br></p><p>Secondary Responsibilities</p><p>• Demonstrated ability to listen and retain knowledge</p><p>• Ability to accurately and attentively complete detailed tasks</p><p>• Keep up to date regarding changes in daily responsibilities or job processes</p><p><br></p><p><br></p>
We are looking for skilled Customer Service Representatives to join our team in Baltimore, Maryland. As part of a local government initiative, you will play a crucial role in ensuring excellent service and support to the community. This is a long-term contract position that offers an opportunity to make a meaningful impact by delivering attentive and detail-oriented customer service within a call center environment.<br><br>Responsibilities:<br>• Handle incoming calls with a focus on quality, addressing inquiries and resolving concerns efficiently.<br>• Maintain accurate records of customer interactions and update relevant data entry systems.<br>• Provide clear and effective communication to assist customers with their needs and concerns.<br>• Work collaboratively within a team to meet call center performance metrics and service standards.<br>• Follow established protocols and procedures to ensure compliance with organizational policies.<br>• Offer solutions to customer issues by identifying appropriate resources and escalating complex cases when necessary.<br>• Manage call volumes effectively while maintaining a high level of customer satisfaction.<br>• Participate in training sessions and refreshers to stay updated on best practices and system changes.<br>• Contribute to a positive work environment by supporting team members and promoting a culture of excellence.<br>• Ensure all interactions are handled with confidentiality and adhere to local government regulations.
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
We are looking for a Customer Service Representative to join our team in Greenville, South Carolina. In this Contract to permanent role, you will play a key part in ensuring smooth communication, order processing, and customer satisfaction within the healthcare and social assistance industry. This position offers an excellent opportunity to work collaboratively across teams and directly assist customers.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email with professionalism and efficiency.<br>• Process customer orders accurately and ensure timely tracking and delivery.<br>• Collaborate with internal teams to resolve customer issues and streamline workflows.<br>• Maintain detailed records of customer interactions and order statuses using relevant software.<br>• Utilize tools like Outlook and Teams to manage communications and scheduling effectively.<br>• Address inbound calls and emails promptly, providing clear and helpful information.<br>• Support data entry tasks to ensure the integrity of customer and order information.<br>• Coordinate with shipping providers to monitor and update delivery timelines.<br>• Assist in scheduling appointments and managing calendars for client services.<br>• Deliver exceptional service while adhering to business casual attire guidelines.
We are looking for a dedicated Customer Service Representative to join our team in Cincinnati, Ohio. In this role, you will deliver exceptional support to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This position offers a contract-to-permanent opportunity within the healthcare industry, providing a chance to grow and develop your skills.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or online portals.<br>• Resolve customer issues effectively, ensuring a positive experience.<br>• Manage customer accounts and maintain accurate records.<br>• Process invoices and payments with attention to detail.<br>• Utilize customer portals to track and update order statuses.<br>• Perform data entry tasks to maintain up-to-date information in relevant systems.<br>• Collaborate with internal teams to address customer needs and concerns.<br>• Monitor and report any recurring issues to improve customer service processes.<br>• Use Microsoft Excel to organize and analyze customer data.<br>• Provide consistent and detail-oriented communication to build strong client relationships.
<p>We are looking for a motivated Customer Service Representative to join a dynamic team in El Paso, TX. In this role, you will play a key part in providing excellent customer support while generating leads for business solutions. This is a contract position, offering an initial three-month contract with the potential for ongoing employment based on performance.</p><p><br></p><p>Responsibilities:</p><p>• Complete a mandatory one-week training program to familiarize yourself with processes and tools.</p><p>• Manage high volumes of outbound calls daily, reaching over 300 contacts to insurance and mortgage companies.</p><p>• Follow scripted communication to effectively engage with clients and meet lead generation goals.</p><p>• Utilize a wired internet connection to ensure seamless connectivity during work hours.</p><p>• Adhere to scheduled work hours, including one hour lunch breaks and two 15-minute breaks, Monday through Friday.</p>
We are looking for a dedicated Customer Service Representative to join our team in West Covina, California. This is a contract-to-permanent position that offers the opportunity to grow professionally while directly assisting customers. The ideal candidate will be patient, detail-oriented, and capable of thriving in a dynamic environment.<br><br>Responsibilities:<br>• Handle inbound and outbound customer calls with professionalism and empathy.<br>• Provide accurate and timely assistance to customers, addressing inquiries and resolving issues.<br>• Maintain detailed records of interactions and follow-ups using company systems.<br>• Deliver exceptional service during busy periods, such as open enrollment seasons.<br>• Collaborate with team members to ensure consistent and high-quality customer care.<br>• Demonstrate adaptability to varying workloads, balancing fast-paced days with slower periods.<br>• Support customer needs in multiple languages, including Vietnamese, Mandarin, or Spanish, as applicable.<br>• Utilize Microsoft Word and Outlook for correspondence and data management.<br>• Uphold company values by fostering loyalty and trust with customers.<br>• Participate in training sessions to continuously improve customer service skills.
<p>We are looking for a motivated Customer Service Representative to join our team in El, Paso TX. This is a Contract to permanent position, offering an excellent opportunity for growth. The role involves providing high-quality customer support and assisting with lead generation for business solutions.</p><p><br></p><p>Responsibilities:</p><p>• Complete a mandatory one-week training program to ensure readiness for the role.</p><p>• Handle high volumes of outbound calls daily, utilizing scripted communication to interact with insurance and mortgage companies.</p><p>• Make over 300 calls per day with a focus on building rapport and generating leads.</p><p>• Follow established protocols and procedures to deliver exceptional customer service.</p><p>• Maintain accurate records of all customer interactions and outcomes.</p><p>• Collaborate with team members to meet performance goals and enhance call center efficiency.</p><p>• Utilize company-provided scripts to ensure consistent messaging across all calls.</p><p>• Ensure compliance with company policies and training guidelines during all customer interactions.</p>
We are looking for a dedicated Customer Service Representative with strong dispatching skills to join our team in Plymouth, Minnesota. In this role, you will focus on coordinating service calls, managing schedules, and ensuring smooth communication between customers and technicians. This is a long-term contract position offering an opportunity to work in a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Handle incoming customer calls, including urgent situations, follow-ups, and service inquiries.<br>• Schedule and coordinate service calls to ensure timely responses.<br>• Generate and manage dispatch tickets for service requests.<br>• Assign service technicians to specific calls and provide post-call debriefs.<br>• Update technician schedules and availability in the system.<br>• Maintain and organize the dispatch board to track daily activities.<br>• Anticipate and plan workloads to optimize team efficiency.<br>• Provide technicians with relevant information and support as needed.<br>• Monitor and update new and existing service tickets within the system.
<p>We are looking for a dedicated <strong>Spanish Bilingual</strong> Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. </p><p><br></p><p>Hours for this position will be <strong>10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat.</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues effectively.</p><p>• Clearly explain product options, associated charges, and promotions to customers.</p><p>• Navigate customer service systems and tools efficiently to deliver timely assistance.</p><p>• Resolve routine problems using established procedures and seek guidance for complex issues.</p><p>• Maintain high-quality performance standards and meet call center metrics.</p><p>• Promote self-service tools such as organizational applications and web resources.</p><p>• Provide accurate quotes for rates and encourage customers to consider prepay options.</p><p>• Inform customers about new or upgraded products and services.</p><p>• Conduct additional tasks and responsibilities as assigned to support team objectives.</p>
<p>We are looking for a dedicated<strong> Spanish Bilingual</strong> Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. </p><p><br></p><p>Hours for this position are:<strong> 2pm-11pm est. M-F</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues effectively.</p><p>• Clearly explain product options, associated charges, and promotions to customers.</p><p>• Navigate customer service systems and tools efficiently to deliver timely assistance.</p><p>• Resolve routine problems using established procedures and seek guidance for complex issues.</p><p>• Maintain high-quality performance standards and meet call center metrics.</p><p>• Promote self-service tools such as organizational applications and web resources.</p><p>• Provide accurate quotes for rates and encourage customers to consider prepay options.</p><p>• Inform customers about new or upgraded products and services.</p><p>• Conduct additional tasks and responsibilities as assigned to support team objectives.</p><p><br></p><p><br></p>
<p>Join a rapidly growing third-party logistics (3PL) company as a Customer Service Representative and become an essential member of our expanding team. In this dynamic role, you will be the primary point of contact for clients, partners, and internal teams—resolving inquiries, managing order status, and supporting logistics operations from first contact through successful delivery. We are seeking proactive, customer-oriented professionals who thrive in fast-paced environments, possess strong communication skills, and are committed to providing exceptional service. If you are ready to make an impact and build your career in the logistics industry, we want to hear from you.</p><p><br></p><p>Duties:</p><p>● Oversee customer accounts, maintain positive customer relations, and meet daily/weekly deadlines for both customers and internal management.</p><p>● Assist with onboarding new customers and inputting inventory/product data into inventory management systems (WMS and databases).</p><p>● Coordinate with the Customer Service Supervisor, Operations Manager, and Warehouse Leads to manage customer orders, production activities, shipments, and supplies, as well as produce necessary shipping documentation (BOLs, etc.) and activity/billing reports.</p><p>● Quote, monitor, schedule, and facilitate the movement of client freight/goods and provide tracking information as needed.</p><p>● Keep accurate records of customer interactions, orders, errors, comments, and complaints.</p><p>● Review and update inventory, order, and billable activity data.</p><p>● Assist with general office functions, including answering phones, filing, billing, compiling customer/market data, or other administrative duties.</p><p>● Communicate professionally with the Warehouse Team, other Account Executives, and Management regarding shipments, order details, inventory, errors, or other operational issues.</p><p>● Follow quality and safety procedures and company policies.</p>
<p>Dayton area company is looking for a Customer Service Representative to join their immediately! Job duties will include entering purchase orders into the system, assisting customers via email and over the phone, organizing documents, auditing orders, maintaining customer records and assisting with other clerical duties. This is a contract role anticipated to last 3 - 6 months and is working full-time hours. For more information, please call 937-224-8326. </p>
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p>Are you passionate about creating exceptional customer experiences? We are searching for a dedicated Member Service Representative to join our growing team in South Burlington, Vermont. This is a long-term contract position, perfect for individuals who thrive in fast-paced, dynamic environments and take pride in providing outstanding service.</p><p>As part of our organization within the transportation equipment manufacturing industry, your skills and attention to detail will play a key role in our ongoing success. We offer a competitive compensation package, attainable incentives, and defined paths for career advancement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt, courteous, and solution-oriented support to our customers, skillfully managing inquiries and resolving concerns.</li><li>Accurately process payments, returns, and part orders, and offer technical troubleshooting assistance as needed.</li><li>Educate customers about extended warranty and maintenance services, proactively recommending and upselling offerings to meet their needs.</li><li>Collaborate with team members to foster clear communication and deliver a superior customer experience across every touchpoint.</li><li>Utilize call center technology to efficiently manage customer interactions and track key activities.</li><li>Maintain thorough and accurate records of all customer communications and transactions.</li><li>Participate in ongoing training sessions to expand your product knowledge and enhance service skills.</li><li>Support remote customers, providing guidance and troubleshooting to resolve technical challenges.</li><li>Uphold company policies with a high level of attention to detail and professionalism.</li><li>Consistently strive to exceed customer expectations and contribute to overall team success.</li></ul><p><strong>Compensation and Incentives:</strong></p><ul><li>Starting pay: $17.50/hr</li><li>Increase to $18.75/hr after 6 months</li><li>Increase to $20.25/hr after 9 months</li><li>Commission bonuses and sales incentive goals in addition to base pay; typical commissions range from $2–$4 per hour</li></ul><p>Bring your customer-centric mindset to our team and be a part of shaping our standard for quality service. Apply today to make a meaningful impact!</p>
We are looking for dedicated Customer Service Representatives to join our team in Albuquerque, New Mexico. This role involves engaging with customers through high-volume outbound calls and contributing to lead generation efforts for our business solutions. As a Contract to permanent position, successful candidates will have the opportunity to transition into a permanent role after the initial three-month period.<br><br>Responsibilities:<br>• Participate in a mandatory, comprehensive one-week training program to prepare for the role.<br>• Handle high-volume outbound calls daily, reaching out to insurance and mortgage companies with scripted communications.<br>• Make over 300 calls per day while maintaining professionalism and accuracy.<br>• Ensure adherence to call center protocols and deliver excellent customer service.<br>• Utilize provided scripts effectively to generate leads and meet performance targets.<br>• Collaborate with team members to improve processes and achieve goals.<br>• Follow scheduling guidelines, including breaks and lunch hours.<br>• Conduct calls using appropriate equipment, including a wired connection for reliability.<br>• Maintain detailed records of interactions and outcomes in company systems.
<p>We are looking for an experienced Senior Member Service Representative to join our team in Hawthorne, California. In this role, you will be responsible for delivering exceptional support to our customers while ensuring their concerns are resolved efficiently and with attention to detail. This is a Contract to permanent position, offering an opportunity to contribute to a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service and address inquiries in a detail-oriented and timely manner.</p><p>• Manage inbound and outbound calls effectively, ensuring customer satisfaction.</p><p>• Utilize Windows-based systems to document customer interactions and resolve issues.</p><p>• Collaborate with team members to improve service delivery and maintain high standards.</p><p>• Stay informed about company policies and procedures to provide accurate information to customers.</p><p>• Assist customers in navigating services and resolving complex concerns.</p><p>• Identify opportunities to enhance customer experiences and recommend appropriate solutions.</p><p>• Maintain detailed records of interactions and follow-up actions.</p><p>• Work closely with management to address escalated issues and ensure resolution.</p><p>• Continuously develop knowledge of products and services to better assist customers.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring satisfaction through attentive communication and efficient problem-solving. This is a Contract to permanent position, offering the opportunity to grow within the company and contribute to a supportive and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of customer calls promptly and courteously, ensuring a positive experience.</p><p>• Address customer concerns, complaints, and inquiries with empathy and care.</p><p>• Provide clear and accurate information about products, services, policies, and procedures.</p><p>• Record and maintain detailed documentation of all customer interactions in the system.</p><p>• Escalate complex or unresolved issues to the appropriate departments for further assistance.</p><p>• Achieve and exceed daily performance metrics, including call handling times and customer satisfaction scores.</p><p>• Maintain a positive and attentive attitude, contributing to a welcoming team atmosphere.</p><p><br></p><p>The salary range for this position is $18 to $18. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>
We are looking for a dedicated and empathetic Customer Service Representative to join our team in Chicago, Illinois. In this Contract to permanent opportunity, you will play a pivotal role in supporting credit union members by handling inbound inquiries and providing exceptional service. This is an excellent opportunity for someone with strong communication skills and a passion for helping others in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide patient and empathetic assistance, particularly to senior members, ensuring their needs are met with care.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and resolve issues.<br>• Stay informed about the organization’s offerings to effectively guide members to appropriate solutions.<br>• Maintain a high level of accuracy and professionalism while handling sensitive financial information.<br>• Collaborate with team members to ensure seamless service delivery and meet performance goals.<br>• Adhere to attendance policies and uphold reliability standards.<br>• Participate in comprehensive training programs to develop technical skills and understanding of company procedures.<br>• Handle Saturday shifts twice a month, with a flexible schedule to ensure no more than 40 hours per week.<br>• Assist in managing increased call volumes resulting from organizational changes.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Lititz, Pennsylvania. In this long-term contract position, you will play a vital role in providing exceptional service and support to customers, ensuring their inquiries are addressed promptly and accurately. The role requires strong organizational skills and the ability to manage various administrative tasks efficiently.<br><br>Responsibilities:<br>• Respond to customer inquiries and provide accurate information regarding account details and services.<br>• Provide fuel price quotes to customers who call in, ensuring clarity and precision.<br>• Create and manage new customer accounts, maintaining accurate records.<br>• Process orders for residential and commercial fuel, including specialized markets as needed.<br>• Handle daily payment postings for cash, checks, and credit cards, and reconcile credit card reports.<br>• Prepare bank deposits and ensure accuracy in financial documentation.<br>• Assist in assembling quotations, proposals, and promotional materials for the department.<br>• Participate in after-hours on-call rotations to address urgent customer needs.<br>• Support dispatch operations when required to ensure smooth delivery processes.
We are looking for a Customer Service Representative to join our team in Lynnwood, Washington. This role is a Contract to permanent position within the manufacturing industry, offering an excellent opportunity to develop your skills in customer support and order management. The ideal candidate will be detail-oriented, proactive, and capable of handling customer inquiries with professionalism.<br><br>Responsibilities:<br>• Accurately process incoming orders, ensuring timely entry and routing to the appropriate warehouse.<br>• Coordinate the preparation and shipment of product samples based on customer requests.<br>• Collaborate with warehouse and shipping teams to ensure prompt and efficient order fulfillment.<br>• Perform data entry tasks to maintain up-to-date customer records and order information.<br>• Respond to customer inquiries via email and phone with a focus on delivering excellent service.<br>• Assist with occasional travel arrangements for participation in trade shows.<br>• Utilize Microsoft Dynamics SL and Microsoft Office tools to manage order processing and communications effectively.
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality.<br><br>Responsibilities:<br>• Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences.<br>• Provide timely feedback and coaching to improve team performance in sales and service.<br>• Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions.<br>• Partner with leadership to identify key training areas and implement improvement strategies.<br>• Analyze performance metrics and trends, delivering actionable insights to management.<br>• Cultivate a positive team environment that encourages growth and motivation.<br>• Ensure adherence to organizational standards and customer service best practices.<br>• Stay updated on industry trends and apply them to enhance training processes.<br>• Collaborate with cross-functional teams to optimize customer service operations.
<p>A growing organization in Pauma Valley is looking for a dependable and service-oriented <strong>Customer Care Representative</strong> to support daily operations and assist customers with questions, requests, and issue resolution. This role is perfect for someone who thrives in a collaborative environment and enjoys being a reliable resource for both customers and internal teams.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Respond to customer inquiries via phone and email with professionalism and empathy</li><li>Resolve service concerns by gathering information and coordinating solutions</li><li>Enter and update customer data accurately in internal systems</li><li>Assist with order processing, service requests, and general account support</li><li>Follow established procedures while identifying opportunities to improve the customer experience</li><li>Work closely with operations and administrative teams to ensure smooth service delivery</li></ul>
