We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Mesa, Arizona. This is a long-term contract position ideal for bilingual professionals proficient in both Spanish and English. The role involves managing sensitive information, providing exceptional support to stakeholders, and ensuring seamless communication with diverse groups, including veterans and individuals with developmental disabilities.<br><br>Responsibilities:<br>• Enter and manage budget-related data with a high degree of accuracy and attention to detail.<br>• Communicate effectively with stakeholders, including veterans and individuals with developmental disabilities, to address inquiries and resolve issues.<br>• Collaborate with a team of representatives to ensure consistent and high-quality service delivery.<br>• Handle sensitive information responsibly and in compliance with confidentiality standards.<br>• Participate in structured training programs, including shadow training, to quickly gain proficiency in job responsibilities.<br>• Utilize company-provided equipment, such as laptops and monitors, to perform job functions efficiently.<br>• Support team operations by contributing to a collaborative and productive work environment.<br>• Apply medical knowledge, if applicable, to enhance service interactions and decision-making.<br>• Maintain fluency in both Spanish and English to cater to bilingual customer needs.
<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
<p>Robert Half's client is looking for a detail-oriented Customer Service Representative in the healthcare space!</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>-Phone/Email correspondence</p><p>-Customer service</p><p>-Administrative support</p><p>-Review paperwork</p><p>-Handle medical records</p><p>-Follow HIPAA guidelines</p><p>-Ability to make decisions</p><p>-Proficient in MS Office </p><p><br></p><p>Start Date: September 1st</p><p>Hours: 8:30am-5pm (M-F)</p><p>Duration: ~4-6 months</p><p>Work type: Remote</p><p><br></p><p>If interested, please apply now!</p>
We are looking for a dedicated Customer Service Representative to join our team in Pittsburgh, Pennsylvania. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term career development. The role requires flexibility with work hours, including late nights and weekends, to meet the needs of our customers.<br><br>Responsibilities:<br>• Handle refund requests, disputes, payoff quotes, and account updates with accuracy and attention to detail.<br>• Resolve customer complaints by addressing concerns and providing timely solutions.<br>• Process stop payments and submit inquiries regarding credit card limit increases.<br>• Troubleshoot online banking issues such as password resets, mobile banking access, and bill payment concerns.<br>• Serve as a liaison between the branch and customers, ensuring seamless communication and resolution of service requests.<br>• Gather and relay customer feedback to enhance service quality and operational efficiency.<br>• Build strong relationships with customers through empathetic interaction and exceptional service.<br>• Perform additional duties and projects assigned by management to support team objectives.<br>• Work rotational weekend shifts and occasional holidays as required.
We are looking for an experienced Senior Customer Service Representative to join our team in Atlanta, Georgia. This is a long-term contract position where you will play a key role in delivering outstanding service to both merchants and end customers. If you thrive in a fast-paced environment and enjoy solving challenges while maintaining high standards of professionalism, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as the primary point of contact for merchants and end customers, handling inquiries and providing exceptional support.<br>• Conduct onboarding and training sessions for merchants on internal platforms to ensure seamless adoption.<br>• Troubleshoot basic technical issues related to merchant accounts and transactions, offering step-by-step guidance and solutions.<br>• Monitor and meet key performance indicators (KPIs) while completing daily tasks with efficiency and accuracy.<br>• Adhere to service level agreements (SLAs), escalating complex issues to appropriate teams when necessary.<br>• Collaborate with leadership to refine service processes and develop best practice procedures.<br>• Investigate recurring issues to identify root causes and implement effective resolutions.<br>• Contribute to the evaluation and enhancement of service quality for both internal teams and external clients.<br>• Manage complex customer interactions, resolving high-priority concerns and ensuring an excellent overall experience.
<ul><li><strong>Position: </strong>Customer Service Worksite Representative (Contract Role) Temp to Perm opportunity.</li><li><strong>Location: </strong>2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027</li><li><strong>Type: 100% Onsite</strong></li><li><strong>Hourly Pay Range: $18-$20/per hour</strong></li><li><strong>Job Hours: It is 40 hours per week. The hours of operation are 7:30am-6:00pm CT</strong></li></ul><p><strong></strong>Job Summary</p><p>Often the first point of contact for customers the Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative he/she is responsible for creating positive customer experience through professionalism amicability and knowledge of Combined products and systems.</p><p> </p><p>Responsibilities</p><p>- Supporting policyholders with insurance product information</p><p>- Answering client calls and responding to policyholder inquires with claims service and intake related issues</p><p>- Provide detailed information about policies statuses</p><p>- Assist with basic technical troubleshooting for self-service related issues</p><p>- Ability to send transfers to the client sales team to increase APV revenue</p><p>- Ability to handle claim intake for client calls.</p><p>- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.</p><p>- Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.</p><p>- Willingness to perform other duties as assigned.</p><p>- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>- Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership</p><p> </p>
<p>Are you a people-person who loves solving problems and making someone’s day a little easier? We’re looking for a <strong>Customer Service Representative</strong> to join our team and be the friendly voice that supports our customers every step of the way.</p><p>What You’ll Do:</p><ul><li>Serve as the first point of contact for customers via phone, email, or chat.</li><li>Listen, problem-solve, and provide clear solutions with a positive attitude.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to resolve customer concerns quickly.</li><li>Go the extra mile to ensure every customer feels valued and supported.</li></ul><p><br></p>
<p><br></p><p> Job Hours of operation 7:30am-8:00pm central time </p><p> Job Schedule-Some Saturday hours may be required. </p><p> Job Schedule-five days on site. </p><p> TEMP TO PERM </p><p> bilingual is a plus but not required </p><p> Job Hours-40 hours </p><p> Interview process- 1 Interview - Onsite/WEBEX </p><p><br></p><p>A top tier insurance company is seeking a Producer Service Representative to join our fast-paced high energy growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working talented professionals! </p><p><br></p><p> JOB SUMMARY </p><p> The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of the company products and systems. </p><p><br></p><p> RESPONSIBILITIES </p><p> - Demonstrate consistent good quality and performance results. </p><p> - Provide consistent service that is customer focused and professional. </p><p> - Supporting Field Sales agents with insurance product information </p><p> - Assist with basic technical troubleshooting </p><p> - Be able confident and capable to handle all new business underwriting claim and compensation situations. </p><p> - Learn soft skills while communicating with customers </p><p> - Focus on customers' needs and develops a customer centric approach in servicing customers needs. </p><p> - Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs. </p><p> - Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership. </p><p> - Learn all policy product lines all procedures for the core and worksite calls. </p><p> - Provides support for business partners as needed. </p><p> - Represents the company tenants: Personal Connection Empathy Problem-Solving and Ownership. </p><p><br></p><p> </p><p> </p>
<p>We are recruiting for a Senior Customer Service Representative to support a dynamic call center environment. This role is pivotal in driving team performance, ensuring customer satisfaction, and fostering growth among team members.</p><p><br></p><p>This opportunity offers a hybrid work schedule, growth opportunity within the organization and a comprehensive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the customer service team, ensuring adherence to call center metrics and performance goals.</p><p>• Utilize customer service software and tools to monitor and improve team efficiency.</p><p>• Provide mentorship and training to new hires, supporting their development and integration into the team.</p><p>• Address escalated service desk tickets, ensuring timely and effective resolution.</p><p>• Collaborate with team members to identify areas for improvement and develop strategies to enhance customer satisfaction.</p><p>• Monitor team performance and provide feedback to ensure continuous improvement.</p><p>• Maintain a strong focus on delivering exceptional service within the healthcare industry.</p><p>• Ensure compliance with company policies and industry regulations.</p><p>• Facilitate team meetings to communicate updates, share insights, and address challenges.</p>
<p><strong>Join Our Dynamic Team as a Healthcare Customer Service Specialist!</strong></p><p>Are you passionate about delivering top-tier customer service and ready to make a difference in the lives of others? We're looking for enthusiastic and detail-oriented individuals to join our dynamic healthcare organization for a short term project. You’ll have the opportunity to work in a fast-paced, team-oriented environment while helping patients on their healthcare journey.</p><p><br></p><p><strong>Day-to-Day Adventures:</strong></p><ul><li>Be the scheduling superstar! Orchestrate appointments for multiple locations and providers while navigating scheduling protocols like a pro.</li><li>Deliver outstanding customer service to both patients and peers—your warmth and attention to detail will leave a lasting impression.</li><li>Tackle high volumes of inbound and outbound calls with speed and finesse. Your goal? Exceed expectations by meeting (or smashing!) goals set by leadership.</li><li>Uncover and anticipate the needs of your customers, offering tailored solutions and directing them to resources that make their experience seamless.</li><li>Shine as the go-to problem solver, directing calls to the right departments and ensuring accurate patient registrations.</li><li>Be a guiding star for patients and guests, pointing them toward the care and support they'll receive.</li><li>Work hand-in-hand with teammates and departments to continuously raise the bar for collaboration and success.</li><li>Stay ahead of the curve by actively engaging in team meetings while safeguarding patient confidentiality with the utmost respect and professionalism.</li></ul><p><br></p>
<p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and managing claims in line with legal regulations.</p><p>• Support sales and promotional activities by coordinating communication and installations with customers.</p><p>• Develop and implement initiatives to proactively inform and educate customers about products and services.</p><p>• Analyze customer feedback and surveys to identify areas for improvement and create actionable plans.</p><p>• Follow established procedures and guidelines to ensure consistency in decision-making and task execution.</p><p>• Maintain accurate records of customer interactions and claims to support efficient resolution and reporting.</p><p>• Collaborate with internal teams to enhance customer satisfaction and streamline processes.</p><p>• Provide training and guidance to customers on product usage and service options.</p><p>• Ensure compliance with consumer laws and company policies in all interactions.</p><p>• Assist in planning and executing customer-focused strategies to drive engagement and loyalty.</p>
<p><strong>About the Organization:</strong></p><p>Our client is a highly respected organization in the insurance industry, renowned for its commitment to community engagement and corporate social responsibility. They are seeking a Customer Support Representative to join their Customer Service Center. This role provides a unique opportunity to make a meaningful impact by delivering exceptional service and support to customers.</p><p><br></p><p><strong>About the Role:</strong></p><p>As a Customer Support Representative, you will serve as the front line of communication with customers, primarily through telephone interactions and occasionally written correspondence. You'll assist with insurance-related inquiries, product requests, and account changes by analyzing customer needs, performing calculations, and implementing resolutions.</p><p><br></p><p><strong>You'll positively impact Customer Support Center in the following ways:</strong></p><ul><li>Excellent communication skills to explain insurance products to customers</li><li>Ability to handle matters that can highly sensitive and emotional</li><li>Strong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, type of insurance, change in method of payment, etc)</li></ul><p><strong>What Makes this Opportunity Exciting:</strong></p><p>Joining this team means you'll be welcomed into a vibrant and collaborative culture that values continuous improvement and growth.</p><ul><li><strong>Career Development:</strong> Gain ongoing training, develop new skills, and unlock opportunities for future career advancement.</li><li><strong>Hybrid Flexibility:</strong> Begin with onsite training and transition into a flexible hybrid schedule, combining work-from-home (WFH) with in-office collaboration a few days each month.</li><li><strong>Work-Life Balance: </strong>Enjoy a rotating schedule every two weeks (8 a.m.–4 p.m. and 9 a.m.–5 p.m.), allowing for variety and structure.</li></ul><p><strong>Added Incentives</strong></p><ul><li><strong>Training Growth Path:</strong> Clear opportunities to enhance your skills and advance your career through ongoing education and development.</li><li><strong>Comprehensive Benefits Package:</strong> A robust offering designed to support your well-being inside and outside of work.</li><li><strong>Retention Bonus:</strong> Receive financial rewards for your commitment and contributions to the team.</li><li><strong>Rich Feedback Culture:</strong> Thrive in an environment that prioritizes constructive feedback to help you continuously grow and exceed goals.</li></ul><p>If you're passionate about helping others, thrive in a collaborative environment, and enjoy learning and development opportunities, connect with our team today - Christin, Erin and Lydia are great points of contact for this role and can be reached at (563) 359-7535.</p>
We are looking for a dedicated Customer Service Representative to join our team in Syracuse, New York. This is a Contract to permanent opportunity ideal for someone passionate about building strong client relationships and delivering exceptional service. In this role, you will play a key part in supporting customer needs through effective communication and efficient problem-solving.<br><br>Responsibilities:<br>• Respond to inbound customer calls and provide accurate information or assistance as needed.<br>• Handle order entry tasks with precision, ensuring timely and efficient processing.<br>• Maintain clear and detail-oriented communication with clients to address inquiries or resolve issues.<br>• Manage both inbound and outbound calls to support customer needs and follow up on outstanding matters.<br>• Utilize computer-based systems to enter data and track customer interactions effectively.<br>• Deliver excellent service by listening to customer concerns and offering suitable solutions.<br>• Work collaboratively with team members to ensure seamless customer support.<br>• Stay updated on company policies and procedures to provide consistent and reliable information.<br>• Participate in ongoing training to enhance skills and improve service delivery.
We are looking for a dedicated Customer Service Representative to join our nonprofit organization in Fort Wayne, Indiana. In this long-term contract position, you will play a vital role in assisting families by determining eligibility for various programs, providing advocacy services, and fostering a welcoming environment for clients and colleagues. This opportunity is ideal for someone passionate about community support and outreach, with strong communication and organizational skills.<br><br>Responsibilities:<br>• Assess client needs and determine eligibility for Brightpoint programs, ensuring compliance with all relevant guidelines and regulations.<br>• Enroll families into assistance programs while maintaining high standards of quality and accuracy.<br>• Serve as a representative of Brightpoint at county events and inter-agency meetings, promoting the organization’s values and services.<br>• Coordinate with other departments to maximize benefits and support for families.<br>• Provide referrals and advocacy services to clients, connecting them with relevant human service organizations and resources.<br>• Actively participate in staff meetings, improvement processes, and opportunities for growth and development.<br>• Adhere to organizational policies, fiscal procedures, and workplace standards.<br>• Meet annual appointment and program completion targets as set by management.<br>• Handle administrative tasks and maintain organized records to support program operations.<br>• Perform additional duties as assigned by leadership staff.
We are looking for a dedicated Customer Service Representative to join our team in Little Ferry, New Jersey. In this contract role, you will play a crucial part in providing exceptional support to our clients while ensuring seamless coordination across departments. This position offers an excellent opportunity to contribute to the aerospace industry while honing your customer service and administrative skills.<br><br>Responsibilities:<br>• Foster a welcoming and detail-oriented environment for clients conducting business.<br>• Coordinate communications between departments to ensure timely delivery of spare parts.<br>• Process customer requests for quotes and convert them into sales orders as needed.<br>• Investigate and resolve customer concerns by utilizing organizational resources.<br>• Provide clients with updates on shipping details and follow up as required.<br>• Maintain and update customer interactions and records within the Siebel database.<br>• Generate and process reports as assigned.<br>• Assist clients in obtaining details about services offered by other departments or external vendors.<br>• Perform administrative tasks assigned by management to support business operations.<br>• Take on additional duties as needed to meet organizational goals.
We are looking for a dedicated Sr. Customer Service Representative to join our team in Monroe, Ohio. In this Contract-to-permanent position, you will play a pivotal role in delivering exceptional service to our customers while managing a range of inquiries, orders, and complaints. This opportunity is ideal for someone who thrives in a fast-paced manufacturing environment and is committed to exceeding performance expectations.<br><br>Responsibilities:<br>• Process purchase orders and lease requests across the full range of products and services offered by the company.<br>• Respond to customer inquiries with expert knowledge of products and services, utilizing appropriate internal resources.<br>• Collaborate with internal departments to ensure seamless management of customer orders, lease requests, and inquiries from initiation to completion.<br>• Take ownership of resolving assigned complaints and incidents, engaging all necessary internal teams to achieve full resolution.<br>• Meet or exceed established Key Performance Indicator (KPI) targets to contribute to overall team success.<br>• Participate in training programs to maintain and enhance skills required for the role.<br>• Provide end-to-end customer support to ensure a positive experience and satisfaction.<br>• Utilize Windows PC systems effectively to manage customer data and interactions.<br>• Demonstrate superior customer service skills in all interactions, whether direct or through call center channels.
<p>We are seeking a <strong>proactive and driven Customer Service Representative (CSR) Lead</strong> to join our team! This role is ideal for someone with strong leadership skills, a built-in sense of urgency, and the ability to work independently while managing multiple priorities. As the CSR Lead, you’ll act as the right hand to management, helping to streamline operations, monitor team performance, provide coaching, and tackle day-to-day challenges with initiative and efficiency.</p><p>You’ll be the go-to person for ensuring work is completed timely and effectively, backing up CSRs and dispatchers, and helping our team achieve its full potential. While this is not a supervisory role, you’ll function as a <strong>team lead</strong>, helping to manage stats, review calls, coach staff, and monitor key performance metrics to ensure goals are consistently met.</p><p>If you’re a natural problem-solver who thrives in a fast-paced environment and enjoys taking the reins to make impactful contributions, we’d love to hear from you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a <strong>right hand</strong> to management, taking ownership of tasks to relieve workload and ensure seamless operations.</li><li>Assist in <strong>backing up CSRs</strong> and dispatchers as needed, including handling overflow calls.</li><li>Function as a <strong>team lead</strong> by monitoring and tracking team performance metrics; compile and review stats to identify areas of improvement.</li><li>Review calls aided by <strong>AI integrations</strong>, monitor performance, and provide coaching for both AI-supported and internal staffing initiatives.</li><li>Ensure that metrics and goals are being consistently met; assist in <strong>motivating the team</strong> to reach high performance standards.</li><li>Handle <strong>day-to-day tasks</strong> independently with minimal oversight, including correcting issues as they arise and making sound decisions to address challenges.</li><li>Investigate and resolve issues such as incomplete invoices or missed payments by identifying the root cause and taking actionable next steps.</li><li>Foster a positive and collaborative team environment while helping develop a culture of accountability and urgency.</li></ul><p><br></p>
We are looking for a Customer Service Representative to join our team in Lynnwood, Washington. This is a Contract to permanent position within the manufacturing industry, offering an excellent opportunity for growth and stability. The ideal candidate will excel in providing exceptional customer support, processing orders accurately, and maintaining detailed records.<br><br>Responsibilities:<br>• Process incoming customer orders, ensuring accurate data entry and timely coordination with the appropriate warehouse.<br>• Organize and send product samples to potential clients based on their requests.<br>• Collaborate with warehouse and shipping teams to ensure on-time delivery of orders.<br>• Perform general data entry tasks to update and maintain customer profiles and order information.<br>• Communicate effectively with customers to resolve inquiries and provide product-related information.<br>• Assist with occasional travel to trade shows to support customer engagement and promotional activities.<br>• Utilize Dynamics SL and Office tools to manage orders, correspondence, and customer data.
We are looking for a dedicated and detail-driven Customer Service Representative to join our team in Lynnwood, Washington. In this long-term contract position, you will play a pivotal role in ensuring customer satisfaction by accurately processing orders, addressing inquiries, and maintaining efficient communication with various stakeholders. If you thrive in a fast-paced environment and possess excellent organizational skills, we encourage you to apply.<br><br>Responsibilities:<br>• Process incoming customer orders with precision and verify details for accuracy.<br>• Review orders for potential discrepancies or unusual details before finalizing.<br>• Print and organize orders for seamless fulfillment and delivery by the shipping department.<br>• Handle inbound calls and provide prompt and attentive assistance to customers.<br>• Manage email correspondence to address customer inquiries and resolve issues.<br>• Perform general administrative tasks to support team operations.<br>• Collaborate with internal teams and suppliers to ensure smooth order processing.<br>• Schedule appointments and coordinate logistics as needed.<br>• Utilize Microsoft Excel and Word for data entry and documentation.
We are looking for an experienced Customer Service Representative with a background in financial services to join our team in Memphis, Tennessee. The ideal candidate will have expertise in the banking industry and a proven ability to deliver exceptional customer experiences while handling financial inquiries.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding financial products and services with professionalism and accuracy.<br>• Assist clients in resolving issues related to banking transactions and account management.<br>• Analyze customer needs and provide tailored solutions to enhance satisfaction.<br>• Process and verify financial documentation in compliance with company policies.<br>• Maintain up-to-date knowledge of banking regulations and company offerings.<br>• Collaborate with team members to improve service delivery and achieve department goals.<br>• Handle escalated customer concerns with tact and effectiveness.<br>• Document customer interactions and resolutions in the system for record-keeping purposes.<br>• Provide recommendations to improve processes based on customer feedback and observations.
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as a knowledgeable resource for customers, providing expert support and solutions related to our products and services. This position offers an opportunity to engage with customers and contribute to the ongoing success of our company.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support and resolve product-related issues, including warranty claims and return authorization processes.</p><p>• Identify opportunities for additional revenue through upselling and promotional marketing initiatives.</p><p>• Utilize multiple software platforms, such as Navision and ZenDesk, to manage order entry and document customer interactions.</p><p>• Maintain organized records and documentation in compliance with company procedures.</p><p>• Collaborate with shipping and production teams to ensure timely delivery of products.</p><p>• Support the Customer Service Manager by creating written materials, responses, and knowledge-based documentation as needed.</p><p>• Handle customer interactions with professionalism and maintain positive relationships with coworkers.</p><p>• Offer suggestions to enhance departmental processes and improve overall efficiency.</p>
<p>A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! </p><p><br></p><p>Essential Duties and Responsibilities:</p><p>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. </p><p>• Take ownership of every member interaction supporting first call resolution. </p><p>• Provide accurate, valid and complete information by using the correct procedures and available tools. </p><p>• Follow communication procedures, guidelines and policies. </p><p>• Handle member complaints, providing appropriate solutions. </p><p>• Adhere to established security procedures when verifying members prior to addressing their call. </p><p>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. </p><p>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. </p><p>• Provide detailed information to members on all Credit Union promotions and special account offerings.</p><p>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. </p><p>• Update member records with details of the call and the response. </p><p>• Meet specific, measurable service goals and handle multiple call queues. </p><p>• Adhere to and uphold all policies and procedures of the credit union. </p><p>• Correct errors on member’s accounts; calculate penalties and dividends, when required. </p><p>• Review account memos to ensure they are current and applicable.</p>
<p>We are looking for a focused and adaptable Customer Service Representative to join our team in Saint Clair Shores, Michigan. In this Contract role, you will contribute to a growing medical device company while handling diverse responsibilities that support our operations. This position offers an excellent opportunity to grow your skills while working closely with a dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry to maintain and update records.</p><p>• Process pricing and quotes with attention to detail and efficiency.</p><p>• Coordinate the picking and shipping of products from the warehouse, ensuring timely deliveries.</p><p>• Utilize software tools such as QuickBooks, Salesforce, and Google Drive to complete tasks; training will be provided.</p><p>• Handle multiple responsibilities simultaneously, demonstrating strong organizational skills.</p><p>• Address customer inquiries and provide email correspondence to resolve issues effectively.</p><p>• Collaborate with team members to ensure smooth operations and contribute to a positive work environment.</p><p>• Assist with order entry and ensure accurate processing of customer requests.</p><p>• Participate in quarterly business casual meetings to stay updated on company goals.</p>
We are looking for an organized and detail-oriented Customer Service Representative to join our team in Pico Rivera, California. In this Contract-to-Permanent position, you will play a key role in ensuring seamless communication with customers, managing orders, and supporting backend processes with efficiency and precision. This is an opportunity to contribute to a dynamic environment while enhancing your customer service and administrative skills.<br><br>Responsibilities:<br>• Greet customers promptly and professionally upon arrival.<br>• Maintain accurate records of incoming orders, ensuring they are logged, jackets pulled, and distributed appropriately.<br>• Confirm receipt of all incoming orders with customers, adhering to a minimum 30-minute response time.<br>• File job jackets systematically in designated cabinets for easy retrieval.<br>• Create production tickets, load tags, and additional copies for production processes, with an expectation of completing five tasks per hour.<br>• Generate sales orders and delivery tickets by adjusting or creating parts, entering data into the system, and printing required documentation.<br>• Maintain logs for all completed backend tasks and sales orders to ensure accurate records.<br>• Handle inbound and outbound calls, providing exceptional service and resolving inquiries efficiently.<br>• Schedule appointments and manage email correspondence to support customer needs.<br>• Utilize Microsoft Excel and Word for data entry and reporting tasks.
