417 results for Customer Service Representative Remote jobs

Bilingual Customer Service Representative

Pittsburgh, PA
remote
Contract / Temporary to Hire
16.00 - 18.00 USD / Hourly
Our client in the South Side of Pittsburgh, PA is hiring for English and Bilingual Customer Service Representative for a contract to hire job opportunity. There will be an OHIO class in Canfield on Tuesday, 5/19/26 and a Pittsburgh Class on Wednesday, 5/20/26. Please note you must be onsite to pick up equipment and training for the first day. The Pittsburgh location has free parking provided and they are also bus accessible! The Ohio location will be a meet up spot at a hotel in Canfield, OH. After DAY 1, the position is remote. Must be living in PENNSYLVANIA OR OHIO. Training schedule: 8:15AM - 4:45PM (Monday - Friday) ideally the first 24-30 business days. Permanent schedule would be sometime between 9:00AM - 5:30PM (Monday - Friday). o English speaking day shift: $16o Bilingual speaking day shift: $18 This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the company's programs. Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.
2026-03-31T12:34:05Z

Customer Service Representative

San Diego, CA
onsite
Temporary
19.00 - 22.00 USD / Hourly
Our company is seeking an enthusiastic Customer Service Representative to be the first point of contact for our clients. If you excel at communication, problem-solving, and providing exceptional customer experiences, this opportunity is for you. Responsibilities:<ul><li>Respond promptly to customer inquiries via phone, email, and chat.</li><li>Resolve customer complaints and provide accurate information regarding products and services.</li><li>Document interactions and follow established procedures for issue escalation.</li><li>Maintain a high level of professionalism and adhere to company service standards.</li><li>Collaborate with internal teams to ensure customer needs are met.</li><li>Assist in identifying trends and opportunities for process improvement.</li></ul>
2026-03-31T22:38:44Z

Customer Service Representative

Norwood, OH
onsite
Temporary
18.00 - 24.00 USD / Hourly
Do you have a passion for exceptional service and enjoy building positive relationships with clients and customers? Our team is seeking motivated Customer Service Representatives to support a variety of industries across the Cincinnati, OH area. This ongoing opportunity is perfect for individuals eager to grow their skills and launch rewarding careers. What You’ll Do: <ul><li>Respond to customer inquiries via phone, email, or chat in a detail oriented, courteous manner </li><li>Resolve issues efficiently, providing accurate information and ensuring first-contact resolution whenever possible </li><li>Document interactions, update records, and maintain confidentiality of customer data </li><li>Collaborate with other team members and departments to find timely solutions for complex cases </li><li>Recommend process improvements and escalate issues as needed </li><li>Uphold company values and deliver a positive brand experience</li></ul>
2026-03-23T20:43:41Z

Customer Service Representative

San Leandro, CA
onsite
Temporary
24.70 - 28.60 USD / Hourly
We are seeking an experienced and dedicated Customer Service Representative (CSR) for a temp-to-hire opportunity in San Leandro. The ideal candidate is reliable, highly responsive, detail-oriented, and an enthusiastic team player. Experience in order processing and cross-functional communication is strongly desired. Key Responsibilities:<ul><li>Order Processing: Review incoming orders, ensure data accuracy (ATP), document exceptions and special notes. Communicate proactively with transportation, sales, and warehouse teams to maintain seamless daily workflows.</li><li>Customer Experience: Deliver timely and professional updates related to orders. Serve as the company’s representative for customer inquiries via phone, email, or chat, ensuring customers feel heard and informed.</li><li>Issue Resolution: Proactively identify and help resolve customer issues, escalating complex cases when needed. Leverage product and process knowledge to build trust and deliver accurate, reliable support.</li><li>Attention to Detail: Guarantee data accuracy in all customer and order inputs. Strive for continuous process improvement and share recommended changes with leadership.</li><li>Reliability: Consistently demonstrate commitment to team goals and company values. Contribute positively to the department’s overall success.</li></ul>
2026-03-21T01:04:01Z

Customer Service Representative

Arlington, TN
remote
Temporary
15.00 - 20.00 USD / Hourly
Position OverviewWe are seeking a Customer Service Representative to support sales‑related customer interactions, promotions, installations, and ongoing communications. This role is responsible for maintaining positive customer relationships, resolving inquiries and complaints in compliance with consumer regulations, and contributing to customer education and satisfaction initiatives.The position operates within well‑defined procedures and guidelines and requires a solid understanding of standard customer service routines. The ideal candidate is organized, service‑oriented, and comfortable managing multiple communication channels and operational tools. Key Responsibilities<ul><li>Provide customer support related to sales, promotions, installations, and communications</li><li>Ensure customer claims and complaints are handled fairly, efficiently, and in compliance with consumer laws</li><li>Maintain strong customer relationships through professional and timely communication</li><li>Monitor and manage shared email inboxes and respond to customer inquiries</li><li>Support operational systems and tools, including:</li><li>Web operations systems</li><li>Inventory tracking</li><li>Staffing or scheduling assistance</li><li>ARO Manager platform</li><li>Develop and support initiatives to proactively inform and educate customers</li><li>Review customer survey feedback and assist with continuous improvement plans</li><li>Follow established procedures while handling a variety of routine customer service tasks</li></ul>
2026-03-05T15:28:41Z

Customer Service Representative

Brentwood, TN
remote
Temporary
18.00 - 21.00 USD / Hourly
Customer Service RepresentativeWe are looking for a Customer Service Representative who is passionate about delivering exceptional service and building strong client relationships. This role will handle inbound inquiries, resolve issues efficiently, and provide accurate product or service information. The ideal candidate is professional, patient, and confident communicating via phone, email, and chat. You will play a key role in ensuring customer satisfaction and loyalty. Strong problem-solving skills and attention to detail are critical for success. This position offers growth opportunities in a customer-focused, team-oriented environment.
2026-04-07T15:13:48Z

Customer Service Representative

Oceanside, CA
onsite
Temporary
22.00 - 26.00 USD / Hourly
Not all customer service roles are created equal. Some are transactional. Others are relationship-driven, problem-solving, and central to how a company builds trust with its customers.Our client, a growing consumer-focused brand, is seeking a Customer Service Representative who understands that every interaction is an opportunity to strengthen the customer experience. This role goes beyond answering questions — it’s about owning conversations, resolving challenges thoughtfully, and representing the brand with professionalism and clarity. Key Responsibilities<ul><li>Manage inbound customer inquiries via phone, email, and chat</li><li>Resolve issues related to orders, products, and account support</li><li>Maintain detailed CRM records and customer interaction history</li><li>Collaborate cross-functionally with operations and logistics teams</li><li>Identify trends in customer feedback and escalate when needed</li><li>Deliver a high-quality, solution-oriented customer experience</li></ul>
2026-03-27T19:04:02Z

Representative, Customer Service - Skilled

Salt Lake City, UT
remote
Temporary
20.00 - 20.00 USD / Hourly
Customer Service Representative (Skilled) – ContractJob Type: 52 Week Contract Schedule: Must be able to work PST hoursLocation: RemotePay: $20hr W2About the RoleWe are seeking a Skilled Customer Service Representative to support customer inquiries, order entry, and service-related communications. This role focuses on maintaining strong customer relationships, resolving issues effectively, and supporting internal teams through accurate documentation and communication.The ideal candidate is detail‑oriented, organized, punctual, and experienced in customer service environments that involve data entry or order entry.Key Responsibilities<ul><li>Provide customer support related to sales, promotions, service requests, installations, and general product inquiries.</li><li>Maintain positive customer relationships and ensure all claims or complaints are resolved fairly and in accordance with applicable consumer regulations.</li><li>Support organization-wide efforts to proactively inform, educate, and guide customers through processes and service updates.</li><li>Develop and implement improvement plans based on customer surveys or feedback.</li><li>Follow clearly defined procedures to ensure accurate order entry, documentation, and case handling.</li><li>Communicate effectively across teams to ensure customer needs are fully addressed.</li><li>Maintain compliance with established operational guidelines, workflows, and technical procedures.</li></ul>
2026-03-05T19:29:04Z

Customer Service Representative

Indianapolis, IN
remote
Contract / Temporary to Hire
17.00 - 17.00 USD / Hourly
We are looking for a dedicated Weekend 3rd shift Spanish Bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. Hours for this position will be 10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat. Responsibilities:• Open and manage trouble tickets to address specific customer issues effectively.• Clearly explain product options, associated charges, and promotions to customers.• Navigate customer service systems and tools efficiently to deliver timely assistance.• Resolve routine problems using established procedures and seek guidance for complex issues.• Maintain high-quality performance standards and meet call center metrics.• Promote self-service tools such as organizational applications and web resources.• Provide accurate quotes for rates and encourage customers to consider prepay options.• Inform customers about new or upgraded products and services.• Conduct additional tasks and responsibilities as assigned to support team objectives.
2026-03-17T12:33:45Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary
18.00 - 20.00 USD / Hourly
We are seeking On-Line Tool Support Professionals to serve as the first point of contact for web-based tool support. This role supports clients and advisors through a high-volume inbound call environment, providing troubleshooting, education, and resolution for technical issues.Position OverviewThis role serves as the first point of contact for web-based tool support. You will assist clients and advisors in a inbound call environment, providing:<ul><li>Technical troubleshooting </li><li>Customer education </li><li>Issue resolution </li></ul>What They’re Looking For<ul><li>Strong personality and positive attitude </li><li>Highly process-oriented (technical skills can be taught) </li><li>Quick learner who can adapt easily </li><li>Strong customer service presence (internal + external) </li><li>Excellent communication and soft skills </li><li>Critical thinking and ability to problem-solve in real time </li><li>The “it factor” - someone who stands out and engages well </li></ul>Note: Call center experience is helpful but not required.
2026-04-01T13:18:43Z

Customer Service Representative

Columbus, OH
onsite
Temporary
21.00 - 21.00 USD / Hourly
Position: Customer Service Representative (3 month CONTRACT role)Location: Columbus, OH 43231Type: 100% OnsitePay: $21/hourSchedule DetailsOperating Hours:• 7:00 AM – 8:00 PM• 7 days per weekPlease note this is a 365‑day call center environment. We cannot guarantee Monday–Friday shifts once training is complete. If you have any scheduling restrictions, including weekends, please inform us immediately.Training Schedule:• Monday–Friday | 8:00 AM – 5:00 PMPost‑Training Schedule:• Shift will vary (8‑hour shifts assigned within operating hours) Anticipated Length of Assignment• 3‑month contract• Start Date: 4/17• End Date: 7/10 Position OverviewThis Customer Service Representative role supports Retail Banking colleagues by providing high‑quality inbound phone support, coaching, and issue resolution in a fast‑paced call center environment.Key Responsibilities• Provide inbound phone support to Retail Banking colleagues regarding policies, procedures, systems, and customer service scenarios.• Deliver coaching and guidance to promote best practices and elevate the customer experience.• Resolve complex customer issues end‑to‑end while meeting service level agreements.• Support overflow calls from other Lines of Business (Business Banking, Wealth Management, Lending).• Identify and recommend process improvements to enhance workflows and service quality.• Maintain accurate documentation in CSC systems.• Participate in team huddles, calibrations, and ongoing training.• Perform additional duties as assigned.
2026-03-30T19:58:43Z

Customer Service Representative

Mt. Pleasant, SC
onsite
Contract / Temporary to Hire
18.00 - 21.00 USD / Hourly
Full job descriptionFast paced, innovative, entrepreneurial, and rewarding working environment. The successful candidate should have a passion for delivering excellent customer service as well as a positive can-do attitude, great organizational skills and display attention to detail. This role will work in close cooperation with our small, but dedicated Team; interacting directly with customers, as well as with Engineering, Product, Design, Growth, and Sales to support and improve our products and services. Success in this role is reflected in the success of the Support team–high quality products, satisfied customers, and satisfied team members. Role and Responsibilities:· Serve as a resource for customers and employees on our whole product solutions· Helping to evaluate and refine the customer’s technical support experience to provide the best results possible· Supports the team to ensure the group meets or exceeds service level agreements (SLAs) and industry customer satisfaction ratings· Research, investigate and work to win-back escalated cases and route to the best resource· Assist with communications about escalated issues with other staff and with customers in a timely manner· Maintains in-depth technical knowledge of all existing products and new products launched· Performs additional functions, duties and specific tasks and duties of a similar nature and scope as necessary to achieve assigned business objectives· Establishes and maintains effective working relationships with peers and supervisors· Provides accurate resolutions in a timely manner with courtesy· Respond to all customer service requests in a professional and courteous manner. Skills and Qualifications:· Business acumen for making decisions based on relationships while managing profitability· Demonstrated desire and ability for growth and development· Outstanding customer success skills and ability to resolve technical problems.· Positive attitude and creative approach.· People Minded – Must show dignity and respect to all people.· Teamwork – Must build trusting relationships.· Innovation – Must progress through a combination of creativity, common sense and vision.· Integrity – Must exemplify the highest degree of ethical behavior· Excellent communication skills (written and oral)· Excellent time management and task prioritization skills· Exceptionally motivated and motivational· Extreme attention to detail· Steady composure in the face of difficult situations· Providing regular, actionable feedback to fellow support team members· Maintaining open communication channels within the support team· Ability to adapt to changes in processes and procedures and learn the methods required to perform related duties.· Logical problem-solving skills.· Ability to manage a varied workload to achieve priorities and objectives.· Serve as the voice of the customer and working with cross-functional partners to improve our products Preferred Skills:Additional Language skills Job Type: Full-time
2026-04-03T15:05:12Z

Customer Service Representative

Ontario, CA
onsite
Temporary
24.23 - 28.05 USD / Hourly
POSITION SUMMARYThe Customer Service Representative is responsible for interfacing with customers prior to and/or after sale. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.ESSENTIAL DUTIES AND RESPONSIBILITIESThe essential functions include, but are not limited to the following:· Answer phones in a courteous and friendly manner; greet walk in customers, vendors and partners· Process orders for equipment and parts· Respond to Customer sales inquiries, shipping dates, BOL confirmation via electronic correspondence (email)· Handle cancellations or changes in sales orders and communicate the changes with Operation Supervisor and/or related departments to ensure orders can be produced to meet shipping requirements (truck loads)· Prepare shipping documents such as export papers and commercial invoices· Responsible for logistics; Partner with logistics carrier and obtain freight quotes to minimize cost without jeopardizing quality and delivery of orders· Reviewing freight invoices against quotes and sales orders for proper billing. Submit freight packet to Accounts Payable for payment processing· Support outside sales; contracts, communication (literature), new product introduction etc.· Other projects as assigned and any other task as deemed necessary by Supervisor
2026-04-03T16:23:46Z

Customer Service Representative

San Rafael, CA
onsite
Temporary
20.00 - 21.00 USD / Hourly
We are looking for a success-driven and attentive Customer Service Representative to join our team on a contract basis in San Rafael, California. In this role, you will act as a key liaison between customers and showroom staff, ensuring a seamless experience for all visitors and inquiries. If you thrive in a dynamic retail environment and enjoy providing exceptional service, this position is an excellent opportunity to showcase your skills. Responsibilities:<ul><li>Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving concerns promptly</li><li>Handle customer orders, process returns and exchanges, and provide information about products and services</li><li>Resolve customer complaints with patience and professionalism, ensuring customer satisfaction</li><li>Document customer interactions and maintain accurate records in customer management systems</li><li>Collaborate with internal teams to address customer needs and escalate issues when necessary</li><li>Identify opportunities to enhance customer experience and provide feedback to management</li><li>Uphold the company’s values and maintain a high standard of customer care</li><li>Stay up to date with company products, services, and policies</li></ul>
2026-03-20T18:33:45Z

Customer Service Representative

Raynham, MA
onsite
Temporary
18.00 - 20.00 USD / Hourly
We are looking for a driven Customer Service Representative to join our team in Raynham, Massachusetts. This long-term contract position is ideal for someone who thrives on building relationships, delivering exceptional customer service, and communicating effectively with clients. If you are organized, motivated, and enjoy interacting with customers, we encourage you to apply. Responsibilities: • Handle inbound calls to address maintenance and repair inquiries, ensuring customer needs are met efficiently. • Conduct outbound calls to follow up on quotes, gather customer feedback, and promote maintenance programs. • Build strong relationships with customers to foster trust and loyalty. • Communicate clearly and professionally with clients to provide accurate information and solutions. • Upsell maintenance programs by highlighting their value and benefits. • Maintain accurate records of customer interactions and orders in the system. • Collaborate with team members to enhance service quality and resolve customer issues. • Stay informed about company products and services to provide knowledgeable assistance. • Identify opportunities to improve processes and enhance customer satisfaction. • Meet or exceed performance targets related to call handling and customer satisfaction.
2026-04-06T12:43:42Z

Customer service representative

Memphis, TN
onsite
Permanent
39000.00 - 40000.00 USD / Yearly
We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. This role focuses on providing exceptional support to clients in the financial services sector, particularly within banking operations. The ideal candidate will bring strong communication skills and a commitment to delivering high-quality customer interactions. Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, or other communication channels. • Address customer concerns related to financial products and services, ensuring a high level of satisfaction. • Analyze account information and transactions to resolve discrepancies or provide detailed explanations. • Collaborate with internal departments to ensure customer issues are resolved efficiently. • Maintain accurate documentation of customer interactions and resolutions in the system. • Stay informed about company policies, procedures, and banking regulations to provide accurate information. • Assist clients in navigating financial tools and resources to meet their needs. • Identify opportunities to improve customer service processes and recommend solutions. • Uphold confidentiality standards while handling sensitive financial data.
2026-04-06T21:48:45Z

Customer Service Representative

Washington, DC
onsite
Temporary
19.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. In this long-term contract role, you will play a vital part in providing exceptional support to individuals navigating the housing waitlist process. Your ability to handle various administrative tasks and maintain accurate records will ensure a seamless experience for our customers. Responsibilities: • Assist customers with inquiries about the housing waitlist and guide them through the application process. • Collect physical documents from customers and ensure proper handling and organization. • Update and maintain accurate records in the company database to ensure data integrity. • Scan, file, and manage documentation to support efficient administrative operations. • Respond to inbound calls and resolve customer concerns with attention to detail and in a timely manner. • Make outbound calls when necessary to follow up on customer requests or gather additional information. • Perform clerical duties such as data entry and record management to support the team. • Ensure compliance with company policies and procedures during customer interactions. • Provide excellent customer service by addressing questions and offering clear solutions.
2026-03-18T23:18:45Z

Customer Service Representative

Foster City, CA
onsite
Temporary
23.00 - 26.00 USD / Hourly
Our client, a healthcare company, is hiring 2-3 customer service professionals to join their team! If you have 2+ years of experience and enjoy creating and building relationships, apply today! Key Responsibilities:<ul><li>Coordinate and accept all patient orders, ensuring financial and therapy qualifications</li><li>Provide exceptional customer service with professional phone etiquette</li><li>Review and qualify orders according to Medicare, Medi-Cal, and contracted payer guidelines</li><li>Collaborate with clinical staff for complex patient orders</li><li>Work with Distribution Manager to ensure timely deliveries and address service failures</li><li>Support departments with strong communication skills and accurate documentation</li><li>Monitor daily and weekly intake reports, open order reports, and participate in Performance Improvement activities</li><li>Respond to customer complaints and track for quality improvement</li><li>Support organizational goals, policies, and shipping processes for medical supplies</li></ul>
2026-04-03T00:53:44Z

Customer Service Representative

Pine Brook, NJ
onsite
Temporary
19.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Fairfield, New Jersey. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by handling inquiries, verifying product details, and maintaining accurate records. If you thrive in a fast-paced environment and enjoy providing exceptional service, we encourage you to apply. Responsibilities:• Review service tickets to confirm warranty coverage, parts details, and unit pricing.• Process and monitor customer requests while maintaining precise records.• Coordinate product returns for quality control evaluations and oversee product status updates.• Communicate effectively with technicians, managers, distributors, and contractors to provide timely updates and support.• Handle high volumes of inbound and outbound calls, addressing customer needs and resolving issues.• Verify product availability and pricing to ensure accurate information is provided.• Utilize computer systems efficiently to input and manage service tickets.• Participate in training sessions and shadow senior team members to gain product knowledge and improve customer interaction skills.• Adapt to hybrid work arrangements after completing initial in-office training.
2026-04-07T14:33:45Z

Customer Service Representative

Plano, TX
remote
Temporary
22.00 - 25.00 USD / Hourly
We are seeking a reliable and customer-focused Customer Service Representative to join our team in Plano, TX. The Customer Service Representative will play a key role in delivering excellent service, supporting client needs, and ensuring satisfaction across all customer interactions.
2026-03-24T19:58:49Z

Customer Service Representative

Pine Brook, NJ
onsite
Temporary
20.90 - 24.20 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Pine Brook, New Jersey. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by managing orders, processing claims, and providing support to clients. This position offers an opportunity to work in a dynamic and fast-paced environment while collaborating with multiple departments to ensure program success. Responsibilities: • Manage and maintain orders and inventory using Microsoft Dynamics GP. • Process customer returns, claims, and warranty-related issues efficiently. • Create and oversee reporting for sales teams and clients, both internally and externally. • Monitor and maintain client accounts, including backorders, shipments, and cancellation rates. • Collaborate closely with key departments to support program initiatives. • Handle inbound and outbound calls to address customer inquiries and resolve issues. • Ensure accurate order entry and timely responses to customer needs. • Provide exceptional service to clients, fostering positive relationships and trust.
2026-03-23T14:23:45Z

Customer Service Representative

Pico Rivera, CA
onsite
Contract / Temporary to Hire
19.00 - 20.50 USD / Hourly
We are looking for an organized and detail-oriented Customer Service Representative to join our team in Pico Rivera, California. This role involves providing exceptional customer service while managing order processing, data entry, and backend production tasks. As a Contract to permanent position, this opportunity offers the potential for long-term growth and stability within the organization. Responsibilities: • Welcome customers and visitors at the door and ensure their needs are promptly addressed. • Maintain accurate records of incoming orders by logging them into a daily system and distributing job jackets to the appropriate team. • Respond to customer inquiries about incoming orders within a minimum timeframe of 30 minutes. • Organize and file job jackets systematically in the designated filing cabinets. • Create production tickets, including box specifications, load tags, and additional copies required for production processes. • Generate and manage sales orders, including adjusting or creating parts, entering sales information into the system, and printing delivery tickets. • Track and log all completed backend tasks and sales orders to ensure proper documentation. • Handle email correspondence, inbound and outbound calls, and scheduling appointments with customers. • Utilize Microsoft Excel and Word for data entry and reporting purposes.
2026-04-02T22:38:47Z

Customer Service Representative

Reading, PA
onsite
Contract / Temporary to Hire
18.00 - 20.00 USD / Hourly
We're hiring a detail-oriented Customer Service Representative to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow. What You’ll Be Doing:<ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
2026-03-12T13:04:01Z

Spanish Customer Service Representative

San Diego, CA
remote
Contract / Temporary to Hire
20.00 - 21.00 USD / Hourly
Our nonprofit organization is seeking a skilled and empathetic Bilingual Customer Service Representative to join our call center team. As the first point of contact for individuals in need of assistance, you will deliver exceptional customer support in both English and Spanish, helping callers access vital resources within the community. Key Responsibilities:<ul><li>Answer inbound calls from clients in both English and Spanish, providing information and guidance about available services and support programs </li><li>Listen actively to understand and assess the needs of callers, offering personalized referrals to nonprofit and community resources </li><li>Document call interactions and referral details accurately in organizational systems </li><li>Maintain strict confidentiality and adhere to organizational policies and procedures </li><li>Participate in training and ongoing development to stay informed about resources and call center best practices </li><li>Collaborate with team members to ensure positive outcomes for callers and maintain a high level of service </li><li>Handle sensitive situations with empathy and escalate cases when necessary </li></ul>
2026-04-01T16:53:46Z

Customer Service Representative

Bloomfield Hills, MI
onsite
Contract / Temporary to Hire
21.00 - 27.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Bloomfield Hills, Michigan. In this Contract to permanent position, you will play a key role in supporting employee benefit plans and ensuring a seamless experience for clients and their employees. This opportunity is ideal for individuals who excel in a precise environment and possess a passion for delivering exceptional service. Responsibilities: • Provide day-to-day support to account executives and clients by managing various employee benefit plans, including medical, dental, vision, life, disability, and flexible savings accounts. • Assist clients and their employees with enrollment, terminations, and claims processing, ensuring accurate and timely communication with carriers. • Prepare and distribute open enrollment kits and materials tailored to client needs. • Monitor and maintain benefit plans using an online administration system, including entering new hires, processing life events, and generating reports. • Address employee questions regarding enrollment and benefits, offering clear and helpful guidance. • Develop and update legal documents such as Summary Plan Descriptions and Section 125 plans to ensure compliance. • Stay informed about employee benefit regulations to provide accurate guidance and maintain adherence to industry standards. • Collaborate on special projects and support team initiatives as needed. • Maintain high attention to detail to ensure quality and accuracy in all tasks performed. • Foster an environment focused on accuracy and client service by consistently delivering high-quality results.
2026-04-03T13:33:48Z