We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p>Our client in the South Side of Pittsburgh, PA is hiring for a Bilingual Customer Service Representative for a contract to hire job opportunity. This location has free parking provided and they are also bus accessible! After DAY 1, the position is remote. Must be living in PENNSYLVANIA OR OHIO. Monday - Friday (11:30AM - 8:30PM) Pay: $18- $19</p><p><br></p><p>This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the companys programs. Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.</p><p><br></p><p>Essential Duties and Responsibilities: include the following. Other duties may be assigned.</p><p>Perform day-to-day activities of the program under the supervision of the Workforce Director, including:</p><p>• Manages timecard daily by clocking in/out of the timekeeping systems at the beginning/end of shift and for unpaid lunch breaks.</p><p>• Recognizes and respects diversity among coworkers and customers.</p><p>• Maintains regular attendance.</p><p>• Knowledge of company policies, practices, and procedures.</p><p>• Ability to understand and navigate telephone and computer systems to communicate with customers.</p><p>• Complete customer applications using the telephone and determines customer eligibility for relevant programs.</p><p>• Correctly follows workflow process in programs software systems to complete tasks as assigned.</p><p>• Manages difficult or emotional customer situations by using appropriate de-escalation tactics.</p><p>• Responds promptly to customer needs.</p><p>• Adheres to program guidelines and procedures, as established by company. </p><p>• Takes inbound calls from customers, assists customers with questions and resolving problems related to program participation.</p><p>• Maintains and updates customer accounts using the computer systems.</p><p>• Advises customers of application process for LIHEAP.</p><p>• Recertifies customers in the Customer Assistance Program.</p><p>• Performs data processing and maintenance of customer accounts using the Dollar Energy computer systems.</p><p>• Obtains and reviews income documentation.</p><p>• Required to work on other utility programs if there is a business need.</p><p>• Handles work assignments as assigned by Workforce, or a Subject Matter Expert.</p><p><br></p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
We are looking for a skilled Customer Service Representative to join our team in Buffalo Grove, Illinois. This is a long-term contract opportunity for an individual who excels in providing exceptional customer support and thrives in a fast-paced environment. The ideal candidate will have strong communication skills and a solid understanding of computer applications to effectively manage customer interactions and data entry tasks.<br><br>Responsibilities:<br>• Respond to inbound calls and address customer inquiries with professionalism and efficiency.<br>• Provide outstanding customer service, ensuring all issues and concerns are resolved promptly.<br>• Handle email correspondence and maintain clear communication with customers.<br>• Perform accurate data entry to update customer records and manage order information.<br>• Process customer orders and ensure timely follow-up on requests.<br>• Utilize Microsoft Excel and Google Sheets for tracking and reporting purposes.<br>• Collaborate with team members to deliver seamless support and maintain high service standards.<br>• Engage in outbound calls when necessary to address customer needs or follow up.<br>• Maintain a thorough understanding of products and services to assist customers effectively.<br>• Identify opportunities to improve customer satisfaction and streamline processes.
<p>We are looking for a dedicated Customer Service Representative to join our team in Tulsa, Oklahoma. This is a Contract-to-permanent position, offering an excellent opportunity for growth and stability. The role involves providing exceptional service to clients while handling administrative tasks such as data entry and paperwork. <strong>You will work onsite Monday through Friday, 8 AM to 5 PM.</strong></p><p><strong>Responsibilities:</strong></p><p>• Respond promptly and professionally to inbound and outbound calls, addressing client inquiries and concerns.</p><p>• Provide empathetic and patient support to clients, ensuring their needs are met effectively.</p><p>• Perform accurate data entry and paperwork management to maintain organized client records.</p><p>• Schedule appointments and coordinate with clients to ensure timely service delivery.</p><p>• Handle email correspondence with clients and team members to resolve issues and provide updates.</p><p>• Utilize Microsoft Excel and Word to create and update documentation.</p><p>• Process order entries and ensure all transactions are recorded accurately.</p><p>• Collaborate with team members to improve service processes and maintain client satisfaction.</p><p>• Demonstrate strong attention to detail while managing multiple tasks.</p><p>• Uphold company standards for customer service and professionalism at all times.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This contract position is ideal for an individual with strong technological proficiency and exceptional administrative abilities. The role requires someone who thrives in both independent work environments and collaborative team settings.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional support to customers by addressing inquiries and resolving issues efficiently.</p><p>• Handle inbound and outbound calls with professionalism, ensuring customer satisfaction.</p><p>• Maintain accurate records and documentation of interactions in a timely manner.</p><p>• Utilize technology tools and systems to manage customer communications effectively.</p><p>• Handling mailings.</p><p>• Ensure a high level of attention to detail in all administrative tasks.</p><p>• Demonstrate dependability by meeting deadlines and maintaining consistent performance.</p>
<p>Robert Half has an excellent career opportunity for an articulate, highly skilled customer service representative. Do you love building solid customer relationships? Then this position may be for you. </p><p><br></p><p>How you will make an impact:</p><ul><li>Follows internal/external policies and procedures</li><li>Answer, screen and forward incoming phone calls</li><li>Greet and welcome guests: customers, vendors and visitors</li><li>Process orders received by phone/fax from customers and sales representatives</li></ul><p><br></p>
<p>Are you passionate about providing excellent customer service and helping people? We’re seeking a confident, detail-oriented, and empathetic <strong>Customer Service Representative</strong> to join our team. In this role, you’ll interact directly with customers, address inquiries, resolve concerns, and ensure that every individual has a positive experience with our organization. This is a fantastic opportunity to build your career and grow within a dynamic and innovative team.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries via phone, email, chat, or in person in a friendly and professional manner.</li><li>Act as the first point of contact for clients, resolving complaints and providing accurate information about our products and services.</li><li>Document all customer interactions, feedback, and resolutions in our CRM system.</li><li>Collaborate with cross-functional teams, including sales, operations, and technical teams, to resolve more complex customer issues.</li><li>Stay updated on our products, services, and internal processes to effectively address customer questions.</li><li>Deliver tailored advice and solutions to meet customer needs and improve satisfaction.</li><li>Proactively identify ways to enhance the customer experience and contribute to process improvement initiatives.</li></ul><p><br></p>
<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities! In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
<p>Description</p><p>We are seeking a Customer Service Representative for our location in Falls Church, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based on site Monday to Friday from 9 am to 5 pm. This is a long-term contract position that could lead to permanent placement.</p><p> Responsibilities:</p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>We are seeking a motivated and detail-oriented <strong>Customer Service Representative</strong> to join our team on a<strong><u> contract-to-hire basis in Dallas, TX</u></strong>. The ideal candidate will handle sales orders, purchase orders, and execute comprehensive order management tasks. This position requires strong organizational skills, excellent communication, and a commitment to delivering exceptional customer service.</p>
<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities! In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities. In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This is an ongoing position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
<p>We are seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will provide outstanding service to customers, ensuring inquiries, orders, and concerns are handled efficiently and professionally. This position offers opportunities for growth within the organization while contributing to a culture of excellent customer care.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Enter customer orders accurately and verify details for completeness.</li><li>Communicate order status, shipping dates, and any potential delays to customers.</li><li>Handle special-order requests and ensure appropriate follow-up.</li><li>Manage web-based orders and provide timely updates to relevant teams.</li><li>Log customer feedback, complaints, and resolution details.</li><li>Support internal teams, including marketing and sales, as needed.</li><li>Respond to general inquiries about the company and provide requested information.</li><li>Process payments and verify accuracy of transactions.</li><li>Coordinate with production, shipping, and courier services to resolve order issues.</li><li>Assist with clerical tasks and special projects, such as generating quotes, issuing purchase orders, maintaining records, and producing invoices.</li></ul>
<p><strong>About the Organization:</strong></p><p>Our client is a highly respected organization in the insurance industry, renowned for its commitment to community engagement and corporate social responsibility. They are seeking a Customer Support Representative to join their Customer Service Center. This role provides a unique opportunity to make a meaningful impact by delivering exceptional service and support to customers.</p><p><br></p><p><strong>About the Role:</strong></p><p>As a Customer Support Representative, you will serve as the front line of communication with customers, primarily through telephone interactions and occasionally written correspondence. You'll assist with insurance-related inquiries, product requests, and account changes by analyzing customer needs, performing calculations, and implementing resolutions.</p><p><br></p><p><strong>You'll positively impact Customer Support Center in the following ways:</strong></p><ul><li>Excellent communication skills to explain insurance products to customers</li><li>Ability to handle matters that can highly sensitive and emotional</li><li>Strong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, type of insurance, change in method of payment, etc)</li></ul><p><strong>What Makes this Opportunity Exciting:</strong></p><p>Joining this team means you'll be welcomed into a vibrant and collaborative culture that values continuous improvement and growth.</p><ul><li><strong>Career Development:</strong> Gain ongoing training, develop new skills, and unlock opportunities for future career advancement.</li><li><strong>Hybrid Flexibility:</strong> Begin with onsite training and transition into a flexible hybrid schedule, combining work-from-home (WFH) with in-office collaboration a few days each month.</li><li><strong>Work-Life Balance: </strong>Enjoy a rotating schedule every two weeks (8 a.m.–4 p.m. and 9 a.m.–5 p.m.), allowing for variety and structure.</li></ul><p><strong>Added Incentives</strong></p><ul><li><strong>Training Growth Path:</strong> Clear opportunities to enhance your skills and advance your career through ongoing education and development.</li><li><strong>Comprehensive Benefits Package:</strong> A robust offering designed to support your well-being inside and outside of work.</li><li><strong>Retention Bonus:</strong> Receive financial rewards for your commitment and contributions to the team.</li><li><strong>Rich Feedback Culture:</strong> Thrive in an environment that prioritizes constructive feedback to help you continuously grow and exceed goals.</li></ul><p>If you're passionate about helping others, thrive in a collaborative environment, and enjoy learning and development opportunities, connect with our team today - Christin, Erin and Lydia are great points of contact for this role and can be reached at (563) 359-7535.</p>
<p>We are seeking a personable and professional <strong>Customer Service Representative</strong> to join our team and serve as the first point of contact for our customers. This role involves handling inbound calls, resolving inquiries, addressing customer concerns, and delivering an exceptional customer experience. The ideal candidate will exhibit excellent communication skills, a solution-oriented mindset, and the ability to multitask in a high-volume call center environment.</p>
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. As part of this contract position, you will play a pivotal role in providing exceptional support to customers through various communication channels. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive customer experience.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally via phone and other communication channels.<br>• Provide accurate information about products, services, and company policies to resolve customer concerns efficiently.<br>• Process orders and manage entry tasks with attention to detail and accuracy.<br>• Handle both inbound and outbound calls to ensure customer needs are met effectively.<br>• Maintain thorough documentation of customer interactions and resolutions in the system.<br>• Collaborate with team members to address complex issues and deliver seamless service.<br>• Uphold high standards of customer satisfaction by delivering friendly and empathetic support.<br>• Identify opportunities to improve processes and contribute to enhancing overall service quality.<br>• Follow established protocols and procedures to ensure compliance with company guidelines.<br>• Adapt to customer needs and provide tailored solutions to exceed expectations.
<p>We are looking for a dedicated Customer Service Representative to join a team in Montgomeryville, Pennsylvania. In this fully onsite role, you will be responsible for supporting sales operations, managing order processing, and ensuring exceptional customer service. This is a Contract-to-long-term position, offering the opportunity to transition into an ongoing role based on performance.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with accuracy and efficiency, ensuring timely fulfillment.</p><p>• Create and update quotes for customers, addressing their specific needs.</p><p>• Calculate and apply tariff surcharges as required for various transactions.</p><p>• Set up accounts for new customers, vendors, and sales representatives while maintaining accurate records of sales territories.</p><p>• Generate and manage discrepancy reports and corrective actions to resolve issues.</p><p>• Handle backorders to support production needs and ensure customer satisfaction.</p><p>• Establish terms for new customer accounts by acquiring and reviewing credit references.</p><p>• Communicate effectively with customers, addressing inquiries and following up to ensure satisfaction.</p><p>• Utilize Epicor software and Office tools to manage data and streamline processes.</p>
We are looking for a motivated and adaptable Customer Service Representative to join our team in Fort Wayne, Indiana. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term potential. The ideal candidate will bring strong communication skills, a friendly demeanor, and a willingness to learn in a dynamic environment.<br><br>Responsibilities:<br>• Handle inbound and outbound calls, ensuring customer queries are addressed promptly and professionally.<br>• Provide exceptional customer service through email correspondence and accurate data entry.<br>• Assist with order entry and maintain detailed customer records.<br>• Utilize Microsoft Excel and Word to manage information effectively.<br>• Troubleshoot basic issues related to products, including occasional handling of gas lines and equipment.<br>• Collaborate with team members to support daily operations and enhance efficiency.<br>• Participate in training sessions to gain expertise in company processes and systems.<br>• Manage time effectively, adhering to scheduled hours and lunch breaks.<br>• Contribute to maintaining a positive and productive office environment.<br>• Prepare for increased call volumes during busy seasons by staying organized and proactive.
We are looking for a dedicated Customer Service Representative to join our team in Strongsville, Ohio. This Contract to permanent position offers an opportunity to work in a fast-paced service industry environment, providing exceptional support to clients and ensuring smooth account management. If you have a strong background in customer service and a proactive approach, we encourage you to apply.<br><br>Responsibilities:<br>• Assist customers by addressing inquiries, resolving issues, and providing accurate information in a timely manner.<br>• Maintain detailed records and prepare reports to ensure accurate documentation of client interactions and account updates.<br>• Handle inbound calls professionally, demonstrating strong communication skills and a customer-focused attitude.<br>• Utilize SAP software to manage data entry and account transactions efficiently.<br>• Leverage Office tools to create detailed reports and support administrative tasks.<br>• Collaborate with team members to ensure seamless account management and client satisfaction.<br>• Follow established procedures for background checks and drug screenings prior to onboarding new team members.<br>• Adapt quickly to new processes and systems, contributing to the team’s success.<br>• Uphold a high standard of professionalism in all interactions with clients and colleagues.
We are looking for a Customer Service Representative to join our team on a contract basis in Irvine, California. In this role, you will be responsible for providing outstanding service to clients while ensuring the accuracy and efficiency of financial transactions. This position is ideal for someone who thrives in a fast-paced environment and enjoys interacting with customers to address their needs.<br><br>Responsibilities:<br>• Handle a variety of financial transactions, including deposits, withdrawals, loan payments, check cashing, and fund transfers, with precision and adherence to banking policies.<br>• Respond to customer inquiries regarding accounts, services, and policies in a detail-oriented and timely manner.<br>• Promote and recommend banking products and services that align with customer needs, supporting branch sales goals.<br>• Balance and maintain a cash drawer, ensuring compliance with security protocols and audit standards.<br>• Educate clients about alternative banking solutions and digital tools to enhance their banking experience.<br>• Provide exceptional service during peak business periods and assist with shifts as needed, including vacation and leave coverage.<br>• Collaborate with team members to ensure smooth branch operations and deliver a positive customer experience.<br>• Maintain up-to-date knowledge of banking procedures and products to address customer questions effectively.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Petersburg, Virginia. In this role, you will be the first point of contact for customers, handling inquiries and providing exceptional support. This is a long-term contract position in the manufacturing industry, ideal for someone with a strong commitment to delivering outstanding service.<br><br>Responsibilities:<br>• Respond promptly and courteously to inbound customer inquiries via phone or email.<br>• Provide accurate information about products and services to ensure customer satisfaction.<br>• Process customer orders efficiently, ensuring accuracy in data entry and order details.<br>• Address and resolve customer complaints or issues with a focus on achieving positive outcomes.<br>• Manage a high volume of inbound and outbound calls while maintaining a friendly and detail-oriented demeanor.<br>• Collaborate with internal departments to resolve customer concerns and improve service delivery.<br>• Maintain up-to-date knowledge of company products, policies, and procedures to assist customers effectively.<br>• Document customer interactions and transactions accurately in the system.<br>• Identify opportunities for process improvements to enhance the customer experience.<br>• Follow company protocols and standards to ensure a consistent and high-quality service.
<p><strong>About the Role:</strong></p><p>Robert Half is partnering with a mission-driven nonprofit organization dedicated to providing essential community support and resources across San Diego. They are seeking a Bilingual Spanish Customer Service Representative to join their growing team.</p><p>This position begins onsite for the first six months to ensure comprehensive training and team integration, with the opportunity to transition to a hybrid schedule (3 days onsite / 2 remote) thereafter.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver exceptional customer service to community members in both <strong>Spanish and English</strong> via phone, email, and in-person interactions.</li><li>Provide information on available programs, services, and eligibility requirements.</li><li>Document all client interactions accurately in the organization’s database.</li><li>Schedule appointments, assist with follow-ups, and ensure timely communication.</li><li>Collaborate with cross-functional teams to connect clients to the right resources.</li><li>Uphold confidentiality and demonstrate empathy in every client interaction.</li></ul><p><br></p>
<p>We are seeking a dedicated and customer-centric <strong>Bilingual Spanish Customer Service Representative</strong> to join our team. In this role, you will provide exceptional service and support to customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Whittier, California. In this role, you will serve as the primary point of contact for customers, providing timely information and resolving issues related to shipments and services. Your ability to collaborate across departments and maintain clear communication will be essential to delivering exceptional customer experiences.<br><br>Responsibilities:<br>• Address and resolve both domestic and international mail hold issues promptly.<br>• Document detailed notes in Salesforce for all hold cases and update client information as required.<br>• Act as a liaison between distribution centers and customers to ensure issues are resolved effectively.<br>• Collaborate with sales, operations, and other departments to resolve customer concerns.<br>• Identify customer needs proactively and provide tailored recommendations.<br>• Conduct customer training sessions on web portal usage and company-specific data systems.<br>• Maintain high service levels by ensuring thorough communication, project implementation, and follow-up.<br>• Foster a team-oriented environment to enhance collaboration and efficiency.<br>• Adapt to flexible work schedules based on business requirements.<br>• Perform additional duties as assigned to support operational goals.
