We are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Assist policyholders by providing accurate information about insurance products and policy statuses.<br>• Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy.<br>• Perform basic technical troubleshooting to support customers with self-service tools.<br>• Facilitate transfers to the sales team to drive revenue growth.<br>• Handle claim intake processes effectively and in accordance with company standards.<br>• Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs.<br>• Participate in training and mentorship programs to support representatives in entry-level roles.<br>• Collaborate with leadership to identify and support process improvements.<br>• Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions.<br>• Adapt to various shifts within operational hours as required.
We are looking for a dynamic Brand Specialist to join our team in Pompano Beach, Florida. In this Contract-to-permanent position, you will play a vital role in maintaining and enhancing our brand reputation, ensuring consistent messaging across social media and customer interactions. This is an exciting opportunity to collaborate with marketing experts and engage directly with our audience to foster a positive brand image.<br><br>Responsibilities:<br>• Manage and curate content across key social media platforms, including TikTok, LinkedIn, and Instagram, to promote brand awareness.<br>• Respond to customer inquiries and resolve issues efficiently, ensuring exceptional service and maintaining the brand's positive reputation.<br>• Analyze brand performance metrics to assess public perception and engagement, providing actionable insights.<br>• Collaborate closely with the Digital Marketing Manager to align branding efforts with overall marketing strategies.<br>• Act as the brand’s voice, delivering consistent messaging and maintaining a strong connection with the audience.<br>• Provide concierge-level services during client engagements and events to enhance brand representation.<br>• Attend conferences and networking events to represent the brand and build meaningful relationships.<br>• Utilize Shopify and other tools to support branding and marketing initiatives.<br>• Keep up-to-date with social media trends and best practices to optimize campaign performance.
<p>We are looking for a Client Accounts Specialist to join our team in San Francisco, California. This role involves managing billing processes and client accounts while ensuring exceptional service delivery. The ideal candidate will bring expertise in accounting software systems and customer service to streamline operations and improve client satisfaction. <strong>For immediate consideration, please contact Leon Chang directly via Linked-In.</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p><strong>Invoice Management:</strong> Prepares and posts client invoices per attorney revisions and client guidelines.</p><p><strong>Cash Application:</strong> Reconciles and applies payments (checks, wires, ACH, credit cards); processes refunds as needed.</p><p><strong>Bank Deposits:</strong> Organizes and deposits checks into correct accounts.</p><p><strong>Trust Accounts:</strong> Records deposits, transfers, and withdrawals for client and state bar trust accounts.</p><p><strong>Recordkeeping:</strong> Maintains accurate electronic files for invoices, cash receipts, disbursements, overpayments, refunds, wires, transfers, write-offs, and unapplied cash.</p><p><strong>Reporting:</strong> Provides accrual, budget, and rate data to attorneys/clients as requested.</p><p><strong>Expense Processing:</strong> Records third-party expenses and disbursements in expense systems.</p><p><strong>Account Management:</strong> Monitors unapplied cash, reallocates payments when bills are revised, and ensures trust funds are used appropriately.</p><p><strong>Collections Support:</strong> Assists with collection efforts when needed.</p>
<p>We are seeking an experienced IT Service Desk Lead to oversee a team of support specialists in delivering high-quality technical assistance across the organization. This is a hands-on leadership role focused on optimizing service desk operations, improving customer satisfaction, and driving continuous improvement in IT support processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and mentor the IT Service Desk team to ensure consistent, high-quality support for end users.</li><li>Maintain and enhance service management processes including incident, problem, and asset management.</li><li>Identify and implement process improvements, including documentation and communication of changes to stakeholders.</li><li>Collaborate with other IT teams to ensure seamless support for infrastructure and application changes.</li><li>Research and recommend emerging technologies and best practices to improve service delivery.</li><li>Participate in hiring and development of service desk staff, ensuring appropriate skill levels and coverage.</li><li>Monitor and report on service desk performance metrics such as incident trends, resolution times, and customer satisfaction.</li><li>Ensure effective configuration and use of support tools to align with service processes.</li><li>Promote knowledge sharing and self-service capabilities through documentation and resource development.</li><li>Conduct root cause analysis and partner with stakeholders to prevent recurring issues.</li><li>Provide direct support for technical issues including hardware, software, operating systems, and network connectivity.</li></ul>
Are you looking for an opportunity to use your organizational, analytical, and Microsoft Excel skills in a meaningful way? Join our team as a Retirement Plan Operations Specialist and support clients in managing their retirement plans while ensuring efficiency, compliance, and accuracy. About the Role: As a Retirement Plan Operations Specialist, you will be responsible for processing, analyzing, and reconciling client data for retirement plans such as 401(k)s, profit-sharing plans, SEP plans, and 403(b) plans. You will leverage your proficiency in Microsoft Excel and transferable skills such as problem-solving, attention to detail, and communication to ensure high-quality service delivery for both clients and internal teams. What You’ll Do: Your key responsibilities will include: Data Management and Plan Administration: Process client-provided census information and ensure accuracy in uploading data into internal systems. Utilize Microsoft Excel to create and manage gain/loss spreadsheets, asset reports, and compliance testing data. Assist with reconciling plan statements, plan assets, and year-end valuations. Compliance and Reporting: Prepare and deliver compliance documents, including 5500 filings, Summary Annual Reports (SARs), and necessary client notifications. Assist with testing for plan compliance, including ADP/ACP, coverage, top-heavy, and mid-year testing. Stay current on regulatory changes and industry updates to provide informed support to clients. Client Support and Issue Resolution: Resolve routine and non-routine client inquiries, providing exceptional customer service and technical support. Collaborate with internal teams to assist clients with plan amendments, terminations, and new plan setup. Special Projects and Coordination: Support plan conversions, data imports, and updates using Microsoft Excel and industry-specific platforms. Back up other team members during absences to ensure seamless operations. Participate in team training and knowledge sharing to grow skills and add value to client service
<p>Are you passionate about delivering exceptional service while supporting employees at every level? Do you thrive in fast-paced environments, where you can leverage your technical savvy and interpersonal skills? Join us as an <strong>HR Contact Specialist</strong> and play a critical role in assisting employees and leaders across multiple business units with their HR inquiries!</p><p><strong>Position Overview:</strong></p><p>As an <strong>HR Contact Specialist</strong>, you will be the first point of contact for internal and external employees, managers, leaders, retirees, applicants, and third-party vendors. You will handle inquiries via phone, chat, email, and online portals while following established policies and procedures specific to various business units. Your ability to adapt, multitask, and navigate multiple systems will be vital in ensuring inquiries and issues are resolved efficiently and accurately.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Support and Resolve HR Inquiries:</strong> Provide guidance related to payroll, benefits, FMLA, LOA, time-off, W2 information, tax details, and more for internal and external stakeholders.</li><li><strong>Utilize ServiceNow for Case Management:</strong> Track intake and requests while ensuring proper documentation and adherence to HR protocols.</li><li><strong>Understand and Apply Policies:</strong> Respond to inquiries specific to individual business units—using relevant policies and procedures.</li><li><strong>System Navigation:</strong> Leverage multiple tools such as CRM, Workday, ServiceNow, SharePoint, etc. to efficiently retrieve necessary information and process requests.</li><li><strong>Escalation:</strong> Identify cases requiring exception handling or policy interpretation and escalate them appropriately to achieve effective resolutions.</li><li><strong>Continuous Feedback:</strong> Share insights into employee experiences to drive improvements in service quality and streamline processes.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Chattanooga, Tennessee. This would start as a part-time position that could grow into a permanent position. Could work 4 to 5 hours each day or M/W/F. Any experience with Workday would be a plus!</p><p><br></p><p>Responsibilities: • Monitor and review accounts receivable aging reports to identify overdue payments and send statements at the beginning of each month. • Contact customers to address past-due invoices and negotiate payment plans when necessary. • Investigate and resolve billing discrepancies in collaboration with internal teams. • Maintain accurate and detailed records of all collection activities in the designated system. • Work closely with Sales, Customer Service, and Billing teams to resolve customer concerns. • Implement effective collection strategies to reduce outstanding balances. • Provide regular updates to management regarding collection status and challenges.</p><p><br></p><p>If interested in this role, please apply and call our direct line (423)244-0726.</p>
<p>Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday:</p><ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Los Angeles, California. In this role, you will provide essential support to ensure smooth service operations and maintain customer satisfaction. This position requires a detail-oriented individual with excellent organizational and interpersonal skills.<br><br>Responsibilities:<br>• Coordinate service and repair center activities to ensure efficient operations.<br>• Manage spare parts inventory, including tracking and replenishment.<br>• Provide support in order fulfillment and packaging when required.<br>• Respond promptly and courteously to customer inquiries and resolve issues effectively.<br>• Maintain accurate records and documentation related to service and inventory.<br>• Collaborate with team members to streamline processes and improve workflow.<br>• Assist in monitoring and improving customer service standards.<br>• Organize and prepare mail packages as part of daily operations.
<p>We are looking for a Customer Service Advisor to join our team in Graysville, Alabama. In this role, you will serve as the key liaison between customers and the service team, ensuring smooth communication and a high level of client satisfaction. This is a Contract to permanent position within the transport industry, offering an excellent opportunity to grow and develop your skills.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary point of contact between customers and the service team, facilitating clear communication.</p><p>• Schedule service appointments and coordinate with customers to confirm details.</p><p>• Provide accurate pricing information and prepare detailed service orders.</p><p>• Promote additional services to customers based on their needs and vehicle requirements.</p><p>• Utilize Microsoft Office and other software to manage repair orders and maintain customer records.</p><p>• Ensure follow-up with customers regarding service updates and inquiries.</p><p>• Handle multiple tasks efficiently in a fast-paced environment.</p><p>• Maintain a welcoming and detail-oriented demeanor while addressing customer concerns.</p><p>• Support administrative tasks to streamline service operations.</p>
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. This contract-to-permanent role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs.<br><br>Responsibilities:<br>• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.<br>• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.<br>• Personalize customer interactions to minimize effort and ensure a seamless experience.<br>• Analyze and resolve customer issues independently, offering timely and effective solutions.<br>• Troubleshoot technical challenges using self-help tools and resources.<br>• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.<br>• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.<br>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.<br>• Deliver elite experiences to customers by consistently exceeding expectations.
<p><strong>Client Service Associate</strong></p><p><strong>Location:</strong> Walnut Creek, CA | In-Office Preferred (Hybrid Flex)</p><p><strong>Compensation:</strong> $70,000 – $90,000 DOE + Full Benefits + Career Growth</p><p> </p><p><strong>Jennifer Fukumae</strong> is partnering with a boutique RIA in Walnut Creek that is actively seeking a <strong>Client Service Associate</strong> to support its growing client base and advisory team. This is an exciting opportunity to join a firm that is scaling thoughtfully, prioritizing high-touch client service, operational excellence, and long-term professional development.</p><p> </p><p><strong>About the Role</strong></p><p>As a Client Service Associate, you will be a primary point of contact for clients and an integral part of the advisory team. This role involves managing client onboarding, account maintenance, and ongoing service requests, while ensuring a seamless client experience. You’ll collaborate with advisors, custodians, and operations staff to deliver accurate, timely, and personalized service.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the first point of contact for client service requests via phone and email</li><li>Coordinate account openings, money movements, and maintenance across custodians (e.g., Schwab, Fidelity)</li><li>Prepare meeting materials, performance reports, and documentation for client reviews</li><li>Maintain accurate client records and assist with compliance requirements</li><li>Support client onboarding, transfers, and day-to-day operational needs</li><li>Partner with the advisory team on administrative and operational projects</li><li>Learn firm systems, processes, and service philosophy through direct mentorship and training</li></ul><p><br></p>
<p>Collections Specialist opportunity in a mid-sized services company. As a Collections Specialist, you will perform customer and/or commercial collections and resolve customer account issues. In this Collections Specialist position, you will report to the Collections Manager. This company offers a great work environment! Please email your resume and call 626.463.2030 for immediate consideration. </p><p>Collections Outreach:</p><p>· Contact customers with overdue payments through various channels such as phone calls, emails, and letters.</p><p>· Implement effective collection strategies to recover outstanding balances.</p><p>Negotiation and Resolution:</p><p>· Negotiate payment arrangements and terms with customers who are experiencing financial difficulties.</p><p>· Resolve disputes and address customer inquiries related to overdue payments.</p><p>Payment Reconciliation:</p><p>· Reconcile customer payments with outstanding balances.</p><p>· Ensure accuracy in recording and tracking payments received.</p><p>Documentation and Record Keeping:</p><p>· Maintain detailed and organized records of customer interactions, payment arrangements, and collection activities.</p><p>· Document any agreements made with customers regarding payment plans.</p><p>Reporting and Analysis:</p><p>· Generate and analyze reports on accounts receivable aging and collection performance.</p><p>· Provide insights into trends, challenges, and potential areas for improvement.</p><p>Credit Risk Assessment:</p><p>· Assess the creditworthiness of customers and recommend appropriate credit limits.</p><p><br></p>
<p>We are looking for a Member Services Representative to join our client's team in Amherst, Massachusetts. In this role, you will provide exceptional customer support in a fast-paced call center environment, ensuring that member inquiries are handled promptly and professionally. This is a long-term contract position offering an opportunity to build lasting relationships with customers while honing your communication and technical skills.</p><p><br></p><p>Responsibilities:</p><p>• Respond to member inquiries via phone, email, or chat with professionalism and efficiency.</p><p>• Deliver accurate information about products, services, and account details to assist customers effectively.</p><p>• Handle a high volume of calls in a fast-paced environment while maintaining a focus on quality service.</p><p>• Document customer interactions, issues, and resolutions in the system accurately and in a timely manner.</p><p>• Resolve customer concerns by identifying solutions and escalating issues to the appropriate team when necessary.</p><p>• Stay updated on company policies, procedures, and systems to provide current and accurate information to members.</p><p>• Collaborate with team members to improve processes and enhance overall customer satisfaction.</p><p>• Adhere to performance metrics and goals, including call handling time and customer satisfaction rates.</p><p>• Utilize computer systems proficiently for data entry and information retrieval.</p><p>• Participate in ongoing training sessions to stay informed about updates and best practices.</p>
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
<p><strong>Collections Specialist – Full Time | Onsite | local to Bloomfield, CT</strong></p><p><br></p><p><strong>Company Overview:</strong></p><p> Our client is a well-established construction company local to Bloomfield, CT, known for their commitment to quality and service. As our client continues to grow, they are seeking a skilled <strong>Collections Specialist</strong> to join theirteam. If you're detail-oriented, assertive, and experienced in collections, please keep reading!</p><p><br></p><p><strong>Position Overview:</strong></p><p>The <strong>Collections Specialist</strong> will be responsible for managing collections from commercial accounts, posting payments, handling some billing functions, and providing excellent customer service. This is a full-time <strong>onsite</strong> position.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the collection of outstanding accounts receivable from commercial clients</li><li>Post payments accurately and timely</li><li>Assist with billing tasks as needed</li><li>Respond to customer inquiries and resolve account discrepancies</li><li>Maintain accurate records and documentation of collection activities</li><li>Collaborate with internal teams to address and resolve billing issues</li></ul><p><strong>Requirements:</strong></p><ul><li>4+ years of recent experience in an AR role handling collections (commercial collections preferred)</li><li>Proficiency in <strong>Microsoft Excel</strong></li><li>Experience working with <strong>accounting software</strong></li><li>Strong communication and problem-solving skills</li><li>High attention to detail and strong organizational skills</li><li>Associate’s or Bachelor's degree in a related field is preferred, <strong>but not required</strong></li></ul><p><strong>Compensation & Benefits:</strong></p><ul><li><strong>Salary:</strong> Up to <strong>$60,000</strong> annually, depending on experience</li><li><strong>Schedule:</strong> Full-Time, Monday – Friday, onsite </li><li><strong>Benefits:</strong> Health insurance, Paid Time Off (PTO)</li></ul><p><strong>Ready to Apply?</strong></p><p> If you meet the requirements and are excited to be part of a dynamic construction company, please apply today to Daniele.Zavarella@roberthalf com!</p>
<p><strong>Job Description</strong>: We are seeking a skilled and detail-oriented <strong>Collections Specialist</strong> with <strong>4+ years of experience</strong> to join our client’s team. The ideal candidate will be responsible for managing and executing the accounts receivable and collections process to ensure the timely recovery of outstanding obligations. This role requires a strong understanding of collections practices, excellent communication skills, and the ability to handle customer interactions professionally while reducing delinquencies.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li><strong>Accounts Receivable Management</strong>: Monitor, review, and manage past-due accounts to ensure timely resolution of outstanding balances.</li><li><strong>Customer Communication</strong>: Contact customers via phone, email, and written correspondence to follow up on delinquent payments and resolve account discrepancies effectively.</li><li><strong>Payment Arrangements</strong>: Negotiate payment plans and establish repayment schedules to recover overdue balances while maintaining positive customer relationships.</li><li><strong>Documentation</strong>: Accurately document all collection activities and maintain updated records of communications and payment statuses in company systems.</li><li><strong>Dispute Resolution</strong>: Investigate and resolve payment disputes or discrepancies in coordination with internal departments (e.g., sales, billing, or finance).</li><li><strong>Reporting</strong>: Prepare and present regular reports on aging accounts, collection progress, and cash flow impacts to management.</li><li><strong>Compliance</strong>: Ensure adherence to federal, state, and local laws and regulations regarding collections practices.</li><li><strong>Team Collaboration</strong>: Work closely with the billing, customer service, and legal teams to streamline the accounts receivable process and reduce outstanding debt balances.</li></ul><p><br></p>
<p>Robert Half's client is looking for a detail-oriented Customer Service Representative in the healthcare space!</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>-Phone/Email correspondence</p><p>-Customer service</p><p>-Administrative support</p><p>-Review paperwork</p><p>-Handle medical records</p><p>-Follow HIPAA guidelines</p><p>-Ability to make decisions</p><p>-Proficient in MS Office </p><p><br></p><p>Start Date: September 1st</p><p>Hours: 8:30am-5pm (M-F)</p><p>Duration: ~4-6 months</p><p>Work type: Remote</p><p><br></p><p>If interested, please apply now!</p>
We are looking for a dedicated and detail-oriented Sales Support team member to join our team in Fremont, California. In this role, you will collaborate closely with customers and Account Managers to address inquiries, manage orders, and provide solutions tailored to client needs. This is a long-term contract position offering an opportunity to grow within a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly, providing accurate quotes and processing orders efficiently.<br>• Expedite orders and manage returns to ensure customer satisfaction.<br>• Source parts and products to meet client requirements effectively.<br>• Assist in driving sales by supporting Account Managers and identifying opportunities for growth.<br>• Contribute to stockroom operations when necessary, ensuring inventory is organized and accessible.<br>• Maintain attention to detail when entering orders and managing customer information.<br>• Build and nurture strong business relationships with clients to foster long-term partnerships.<br>• Collaborate with team members to streamline processes and improve overall efficiency.<br>• Utilize Microsoft tools to manage sales data, track orders, and monitor performance.
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
The ideal candidate has direct hands-on-keyboard experience, ideally in an agency or in-house brand setting, managing and optimizing Sponsored Ads campaigns across a complex portfolio of brands and product categories. Amazon advertising experience is a must, additional platforms (Walmart, Chewy) are a plus. This person is highly analytical, comfortable with ambiguity, and well-versed in e-commerce and retail media trends (Amazon specifically). They are collaborative, autonomous, organized, detail-oriented, and intellectually curious.<br><br>This position is based out of our Neptune City, NJ facility 5x a week.<br><br>MEASURES OF SUCCESS:<br>• Support the Retail Media Manager in the tactical execution of Sponsored Ads campaigns (Sponsored Products, Sponsored Brands, Sponsored Video, Sponsored Display) on Amazon, Walmart, and Chewy.<br>• Support hands-on keyboard campaign setup, management, optimizations, and reporting.<br>• Develop and collaborate on keywords, targeting, and overall campaign strategy.<br>• Manage continuous improvement of campaign performance and track against a robust set of KPIs (ROAS, CPC, CTR, NTB, Sales, ROI, Share of Voice)<br>• Create actionable insights and recommendations in conjunction with the Retail Media Manager.<br>• Oversee campaign budget pacing and assist the Retail Media Manager in budget tracking.<br>• Collaborate with Digital Marketing and Creative to create impactful imagery and video content to use in ad campaigns.<br>• Collaborate with vendor and marketplace sales leads to align campaign coverage with inventory changes and promotions/key tentpole events.<br>• Work cross-functionally with Inventory Planning, Creative, Content, PIM Team, Sales, Brand Marketing, and Digicomm.<br><br>IDEAL CANDIDATE ATTRIBUTES:<br>• 4-year college degree or equivalent experience in marketing, business, analytics, or related field.<br>• 2+ years of hands-on experience managing and optimizing Amazon Sponsored Ads campaigns for multiple brands and/or clients simultaneously. Experience with Amazon DSP, Walmart Connect, Chewy, Criteo, Citrus Ad, Instacart Ads, and other ad platforms is a plus. Experience managing Amazon Sponsored Ads campaigns in a hybrid 1P/3P business, a big plus.<br>• Preferred experience with retail media campaign management/reporting tools such as Pacvue, Skai, Perpetua, CommerceIQ, and Teikametrics, as well as marketplace insights platforms like Helium 10, Jungle Scout, Profitero, Stackline, etc.<br>• Strong analytical skillset, proven ability to analyze and interpret data, prepare and present reporting, and communicate results, insights, and recommendations.<br>• Experience in Microsoft Office is required (Word, Excel, PowerPoint).<br>• Certifications for Amazon Advertising (Foundations, Sponsored Ads, Optimization, Video Ads) and Walmart Connect (Retail Media) are preferred. Other platforms (ex: Criteo) are a plus.<br>• Strong understanding of the E-Commerce and Retail Media landscape along with available technology and tools.<br>• Ability to manage multiple projects simultaneously, meet deadlines, and collaborate cross-functionally in a highly matrixed and fast-paced environment.<br>• Intellectual curiosity and thirst for innovation and success.<br>• Highly analytical, organized, proactive, and has a positive attitude.
<p>We are looking for a detail-oriented Credit & Collections Specialist for an Oconomowoc, WI area organization. In this role, you will manage credit applications, oversee commercial collections, and ensure the approval process aligns with company standards. This position offers an excellent opportunity to contribute to financial operations and maintain strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Review and process credit applications with accuracy and efficiency.</p><p>• Manage commercial collections, ensuring timely follow-ups and resolution of outstanding balances.</p><p>• Approve credit limits based on company policies and financial analysis.</p><p>• Maintain detailed records of customer accounts and payment histories.</p><p>• Collaborate with internal teams to address credit-related issues and improve processes.</p><p>• Provide exceptional customer service to resolve disputes and maintain positive relationships.</p><p>• Prepare reports on credit and collections activities for management review.</p><p>• Analyze financial data to assess creditworthiness and mitigate risks.</p><p>• Ensure compliance with company policies and regulatory standards.</p>
<p>We are hiring a dependable and personable <strong>Client Support Representative</strong> to join a well-respected organization it the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit.</p><p><br></p><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to learn more! Lydia, Christin, or Erin are great points of contact.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to incoming calls from clients and provide clear, friendly, and professional assistance.</li><li>Identifying the customer needs and matching them to the right services.</li><li>Record and update customer details accurately.</li><li>Communicate important information to internal teams to ensure smooth follow-up.</li></ul>
Accounts Receivable Specialist Overview Dynamic manufacturing company is seeking a skilled Accounts Receivable (AR) Specialist to join our team! This role is critical in ensuring the financial health of the company by managing and reducing outstanding receivable balances. The ideal candidate will work closely with cross-functional teams, including sales, to investigate and resolve billing discrepancies and maintain positive client relationships. Key Responsibilities Accounts Receivable Management: Monitor, review, and manage outstanding accounts receivable balances to improve cash flow. Follow up with customers on overdue payments via phone, email, or written communication in a timely, detail oriented manner. Billing Discrepancy Resolution: Collaborate with the sales team to investigate and resolve billing discrepancies or disputes promptly. Research and reconcile invoice errors, credit memos, and payment misapplications. Customer Communication: Act as the primary point of contact for customer account inquiries, providing resolutions efficiently. Build and maintain strong working relationships with clients to ensure clear communication and mutual understanding of account expectations. Reporting & Documentation: Prepare, review, and analyze aging reports to identify and prioritize collection efforts. Record and maintain accurate documentation of collection activity in compliance with company policies and procedures. Process Improvement: Recommend and implement process improvements to streamline billing and collections workflows. Posted by Recruiting Director Scott G. Moore (See LinkedIn Also)
<p>Seeking an exceptional Accounts Payable Specialist. We are hiring for a fast-paced client in need of a thorough and organized Accounts Payable Specialist to join their team.</p><p><br></p><p>The Accounts Payable Specialist will be over:</p><ul><li>Execute daily processes and controls accurately and in a timely manner; provide compliance with Company policies</li><li>Providing customer service to internal business partners</li><li>Providing internal and external audit assistance as required</li><li>Open, sort and distribute daily department mail</li><li>Sort, log, photocopy, and file invoices, checks, and other documents</li><li>Verify, log and mail checks, including expediting special handling</li></ul><p><br></p>
