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235 results for Customer Experience Marketing Manager jobs

Customer Experience Specialist

Collierville, TN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are seeking a detail-oriented and professional Customer Service Representative (CSR) to join a growing sales and service team within a well-established manufacturing and distribution organization. This role is responsible for delivering exceptional customer support through order processing, pricing and availability inquiries, shipment tracking, and issue resolution. The CSR will collaborate closely with sales, operations, and distribution teams to ensure a seamless customer experience throughout the order fulfillment process.The ideal candidate thrives in a fast-paced environment, can manage a high volume of customer interactions across multiple accounts, and maintains a positive, solutions-focused approach. Responsibilities<ul><li>Communicate clearly and professionally with customers via phone and email</li><li>Utilize multiple systems and technology platforms to efficiently address customer needs</li><li>Respond to inquiries regarding products, pricing, order status, and availability</li><li>Partner with internal teams to support customer requirements and resolve issues</li><li>Process and validate customer orders accurately and efficiently</li><li>Coordinate order routing and fulfillment according to established procedures</li><li>Manage assigned customer accounts while maintaining high service standards</li><li>Investigate and resolve customer concerns, discrepancies, and service-related issues in a timely manner</li><li>Adhere to departmental policies, procedures, and performance expectations</li></ul>Qualifications<ul><li>1–3 years of customer service, order management, sales support, or related experience</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Strong analytical, organizational, and problem-solving abilities</li><li>Proven ability to manage multiple priorities while maintaining attention to detail</li><li>Dependable with a strong work ethic and commitment to customer satisfaction</li><li>Ability to work independently and collaboratively within a team environment</li><li>Customer-focused mindset with a process-oriented approach</li><li>Experience with ERP systems and order management platforms is a plus</li><li>Bachelor's degree preferred</li></ul>
2026-06-09T00:00:00Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract-to-permanent role. This position focuses on delivering responsive support to customers by managing inquiries, coordinating orders, and helping ensure a smooth experience from request through fulfillment. The ideal candidate brings strong customer service skills, attention to detail, and the ability to work effectively with internal teams to resolve issues and keep customers informed. Responsibilities: • Respond to customer questions related to product options, pricing, availability, order progress, and general service needs with accurate and timely information. • Build strong working relationships with customer accounts and sales partners by setting clear expectations and providing dependable follow-through on open requests. • Process incoming orders through approved communication channels and review submissions for completeness and accuracy before entry. • Monitor order activity from entry through shipment, identify potential delays or issues, and coordinate with the appropriate teams to address them quickly. • Communicate proactively with customers and sales contacts when timelines, inventory, or delivery expectations may change. • Support customers with website navigation and online ordering resources to improve ease of use and self-service adoption. • Maintain current knowledge of company products, brands, and internal procedures through training and ongoing learning. • Provide day-to-day guidance to newer team members, share process knowledge, and help document standard procedures as needed. • Assist with priority orders, special assignments, and service improvement efforts that enhance operational efficiency and customer satisfaction.
2026-07-02T00:00:00Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract capacity with the potential for a permanent role. This position focuses on delivering responsive support to customers by handling product questions, managing orders, and resolving service issues with accuracy and professionalism. The role works closely with sales, operations, and other internal partners to keep customers informed and ensure a smooth order experience from inquiry through delivery. Responsibilities: • Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information. • Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service. • Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment. • Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams. • Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution. • Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks. • Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning. • Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery. • Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience. • Follow safety expectations, established procedures, and performance standards in daily work activities.
2026-07-02T00:00:00Z

Customer Experience Specialist

Shawnee Mission, KS
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Experience Specialist to support customers and internal partners by handling questions, resolving concerns, and ensuring each interaction is handled with professionalism and care. This Long-term Contract position is based in Overland Park, Kansas, and is ideal for someone who enjoys creating positive customer experiences while working in a fast-paced service environment. The role combines customer communication, account support, and administrative coordination, with a strong focus on accuracy, responsiveness, and continuous improvement. Responsibilities:• Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement.• Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up.• Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed.• Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records.• Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages.• Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned.• Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department.• Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement.• Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results.• Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience.
2026-07-01T00:00:00Z

Customer Experience Specialist

Phoenix, AZ
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a Customer Experience Specialist to support a busy claims operation in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing administrative work, and maintaining accurate records in a fast-paced environment. In this role, you will assist with claim-related documentation, respond to inbound inquiries, and provide dependable support to the broader claims team. Responsibilities: • Enter and update claim information in internal systems with a high degree of accuracy and consistency. • Provide administrative support to the claims department by organizing files, preparing correspondence, and handling routine documentation. • Answer calls from claimants and other contacts, deliver courteous service, and direct inquiries appropriately. • Draft clear written communications, including letters and email responses, related to claim activity and follow-up needs. • Review information carefully to identify missing details, discrepancies, or items requiring further attention. • Use tools such as Word, Excel, email platforms, and multiple browser windows to complete daily tasks efficiently. • Maintain an organized workspace and manage competing priorities while meeting deadlines and service expectations.
2026-06-23T00:00:00Z

Customer Experience Specialist

Lathrop, CA
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a customer-focused detail-oriented individual to support positive client interactions for a non-profit organization in Lathrop, California. This Long-term Contract opportunity is ideal for someone with at least 2 years of experience who can communicate clearly, resolve concerns efficiently, and deliver attentive service across email and other channels. The role suits a detail-oriented individual who is comfortable using Microsoft Office applications, applying basic math skills, and assisting both English- and Spanish-speaking customers. Responsibilities: • Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy. • Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience. • Maintain organized records of interactions, updates, and follow-up actions using standard office tools and internal tracking methods. • Support Spanish-speaking customers by delivering clear communication and ensuring they receive timely assistance. • Review customer information carefully, complete basic calculations when needed, and process service-related details with accuracy. • Partner with internal team members to address concerns, share updates, and help create a consistent support experience. • Monitor recurring customer issues and communicate trends or service gaps to help improve ongoing support processes.
2026-07-02T00:00:00Z

Customer Experience Specialist

Quincy, FL
onsite
Temporary to Hire
20.539 - 23.782 USD / Hourly
We are looking for a Customer Experience Specialist to join a member-focused financial institution. This contract opportunity with the potential to become permanent is ideal for someone who enjoys combining personalized service, transaction support, and solution-based conversations to help customers reach their financial goals. In this part-time role, you will serve members across in-person and other communication channels while contributing to a welcoming and efficient branch experience. The position includes four weeks of paid training on a permanent schedule and requires availability every Saturday. Responsibilities: • Deliver attentive, relationship-driven service to members by addressing questions, resolving concerns, and creating a positive experience across service channels. • Handle routine financial transactions accurately, including deposits, withdrawals, transfers, and loan payment activity, while maintaining balancing standards. • Explore customer needs through conversation and recommend suitable financial products or services that align with their goals. • Contribute to membership and deposit growth by engaging in proactive outreach and strengthening ongoing customer relationships. • Support daily branch functions such as opening and closing activities, operational tasks, and general service readiness. • Follow established procedures to reduce fraud exposure and operational risk through precise transaction processing and careful verification practices. • Work closely with branch colleagues to meet service objectives and ensure a smooth, consistent customer experience. • Maintain current knowledge of financial offerings, service updates, and relevant industry developments to provide informed guidance.
2026-06-29T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience. Responsibilities: • Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests. • Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent. • Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information. • Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries. • Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
2026-07-01T00:00:00Z

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T00:00:00Z

Customer Service Manager

Tyngsborough, MA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience. Key Responsibilities:<ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
2026-06-17T00:00:00Z

Customer Service Manager

Orchard Park, NY
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Jenny Bour with Robert Half is working with a growing organization that is looking for a Customer Service Manager to join their team! The Customer Service Manager plays a key role in delivering a clear, accurate, and positive client experience. This position oversees day-to-day customer account operations while serving as a primary resource for individuals navigating billing, payments, and account-related inquiries. The ideal Customer Service Manager candidate brings a strong customer-first mindset, proven leadership ability, and a solid understanding of financial processes. Key Responsibilities:<ul><li>Lead Customer Service Operations & Team Performance</li><li>Provide strategic and daily oversight of account-related functions including billing, payments, refunds, and collections. Supervise, coach, and develop team members to ensure high performance.</li><li>Monitor key performance indicators and ensure accurate account reconciliation and reporting.</li><li>Deliver a Customer-Centered Experience</li><li>Handle complex or sensitive account issues with professionalism, empathy, and strong problem-solving skills.</li><li>Oversee payment plans and support solutions designed to improve customer access and satisfaction.</li><li>Maintain adherence to applicable regulations, policies, and internal procedures while collaborating cross-functionally with internal teams.</li></ul>
2026-06-10T00:00:00Z

Customer Service Manager

Buffalo, NY
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
Robert Half Permanent Placement is partnering with a great company in Buffalo, NY on their search for a Customer Service Manager to join their thriving business. For 40+ years, our great client has been providing integral products that help people across the country lead an independent lifestyle. This is an in-office role with a starting salary of $65K - $75K and includes a full benefits package. The ideal candidate will bring leadership mindset and experience side by side with operational excellence. Responsibilities include but not limited to: <ul><li>Lead and develop a customer service team while overseeing staffing, scheduling, and performance management</li><li>Manage daily call center operations ensuring optimal staffing levels, service levels, and efficient handling of inbound customer inquiries</li><li>Monitor key customer service metrics including call volume, response times, abandonment rates, and overall team performance</li><li>Drive continuous improvement through call quality monitoring, employee training, coaching, and customer service best practices</li><li>Oversee accurate and timely order processing by ensuring data integrity, order accuracy, and resolution of complex customer issues</li><li>Partner with sales and cross-functional teams to streamline order fulfillment, improve processes, and enhance the customer experience</li><li>Develop customer communication strategies for order updates, backorders, returns, and proactive follow-up to maximize customer satisfaction</li><li>Maintain product knowledge resources, coordinate ongoing product training, and leverage customer feedback to improve service, processes, and knowledge base content</li></ul>
2026-06-30T00:00:00Z

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-06-15T00:00:00Z

Customer Service Manager

Louisville, KY
onsite
Temporary to Hire
26 - 30 USD / Hourly
We are looking for an experienced Customer Service Manager to lead service operations and support a high-quality customer experience in Louisville, Kentucky. This contract to hire position is ideal for someone who excels at team coordination and customer account support. The right candidate will bring strong organization, sound judgment, and the ability to keep service activities running smoothly while maintaining excellent communication with customers and internal teams. The Customer Service Manager role is onsite Monday - Friday, 8am-5pm. Responsibilities of Customer Service Manager:• Lead daily customer service activities to ensure timely, attentive, and solution-focused support across all customer interactions.• Oversee customer accounts by addressing service needs, resolving concerns, and maintaining strong ongoing relationships.• Coordinate work assignments and service requests using computer-aided dispatch tools to improve response times and operational efficiency.• Manage job scheduling activities, balancing priorities and available resources to keep appointments and service commitments on track.• Support performance by guiding staff, monitoring service quality, and encouraging consistent customer care standards.• Handle escalated issues with a calm, practical approach, working across teams to reach effective resolutions.• Track service metrics and operational trends to identify opportunities for process improvement and stronger customer outcomes.• Collaborate with internal departments to ensure accurate communication, smooth service delivery, and dependable follow-through on customer needs.
2026-07-02T00:00:00Z

Marketing Manager

Charlotte, NC
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a Marketing Manager to join our team in Charlotte, North Carolina, in an onsite contract position with the potential to become permanent. This role is ideal for someone in marketing operations who can bring order to complex requests, turn business priorities into clear execution plans, and keep initiatives moving from kickoff through delivery. You will partner closely with marketing leadership and cross-functional teams to improve workflow efficiency, support campaign readiness, and strengthen visibility into performance and resource alignment. Responsibilities: • Convert business objectives into organized marketing plans, timelines, and actionable deliverables. • Coordinate projects across stakeholders by defining ownership, tracking milestones, and resolving execution roadblocks. • Manage day-to-day marketing workflows to ensure campaigns and initiatives are completed accurately and on schedule. • Develop and refine processes, tools, and operating procedures that improve consistency, efficiency, and scalability within marketing. • Maintain marketing assets and resource organization to support easy access, version control, and team collaboration. • Monitor budget usage and help align marketing resources with current priorities and planned initiatives. • Communicate upcoming campaigns, promotions, and launches internally so operational teams are prepared before public release. • Review marketing results, identify performance trends, and share insights that connect activity to leads, calls, and service demand. • Build strong feedback channels between field teams and marketing to improve decision-making and execution quality. • Handle incoming project requests and drive implementation through completion with a hands-on, delivery-focused approach.
2026-06-30T00:00:00Z

Marketing Manager

Boston, MA
remote
Permanent / Full Time
65000 - 80000 USD / Yearly
Marketing Manager with 2+ years of experience needed for a full-time, fully remote position. Candidates must be located in eastern or central time zones. Must enjoy working with data and be able to tell a story using the data. Must then be able to create a PowerPoint presentation and present that story to a client. Salary is 65-80K. We are seeking a results-driven Marketing Manager to support sales efforts, strengthen client relationships, and help expand program adoption within the consumer packaged goods space. This role is ideal for a collaborative marketing professional who enjoys working with data, developing client-ready campaign materials, and partnering closely with sales to drive results. Responsibilities<ul><li>Partner with sales leaders to support account strategy and prioritization</li><li>Research brands, market activity, and in-store trends to identify opportunities</li><li>Analyze sales and category data to uncover promotional needs and performance insights</li><li>Assist in developing campaign concepts, sales materials, and client presentations</li><li>Track active campaigns and recommend adjustments to improve results</li><li>Customize campaign recap presentations and suggest next steps</li><li>Participate in client meetings to discuss strategy, campaign performance, and recommendations</li><li>Help develop best-practice stories that demonstrate the value of data-driven marketing</li></ul>
2026-07-01T00:00:00Z

Marketing Manager

Brentwood, CA
onsite
Temporary to Hire
42.75 - 49.5 USD / Hourly
We are looking for a Marketing Manager to join a growing brand team on a contract basis with the potential to become permanent. This position supports a wide range of marketing initiatives, from cultivating influencer relationships and coordinating product sampling to helping execute brand partnership activities and retail marketing support. The ideal candidate brings strong digital marketing and project management skills, communicates clearly in writing, and can adapt quickly as priorities shift from week to week. Responsibilities: • Build and maintain a network of creators and influencers to generate brand-aligned content and expand audience reach. • Coordinate hands-on marketing activations, including product tastings and other promotional events, based on current business priorities. • Manage the shipment of samples to influencers and retail partners while keeping accurate records of deliveries and follow-up activity. • Support brand partnership efforts by preparing and distributing marketing assets, images, and related materials to external partners. • Update product content and brand assets across retailer websites and assist with launch support for newly added accounts. • Monitor and organize influencer-generated content to help track campaign output, engagement, and overall brand visibility. • Oversee multiple moving projects at once, using structured planning tools to keep timelines, deliverables, and stakeholders aligned.
2026-06-29T00:00:00Z

Marketing & Communications Manager

Sonoma, CA
onsite
Temporary / Contract
35 - 40 USD / Hourly
We are looking for a Marketing & Communications Manager to lead multi-channel outreach for a mission-driven organization and its affiliated programs in Sonoma, California. This Long-term Contract position will shape compelling messaging across digital, print, social, and donor-facing communications to strengthen engagement with families, community partners, supporters, and prospective participants. The ideal candidate brings strong writing ability, sound judgment, and the organization skills needed to manage several initiatives at once in a fast-moving environment. Responsibilities: • Lead day-to-day marketing and communications initiatives across online, print, and social channels, ensuring messages are timely, accurate, and aligned with organizational goals. • Oversee website content updates, maintain consistency across pages, partner with outside vendors on larger enhancements, and use analytics to improve usability and performance. • Develop and manage social media plans, create and schedule content, coordinate external creative support when needed, and refine approach based on engagement data. • Produce a range of marketing materials such as brochures, flyers, signage, donor communications, and other digital or printed assets while maintaining brand standards. • Contribute light graphic design work using tools such as Adobe Creative Suite or Canva and support the creation of larger publications, including annual reports and similar pieces. • Work closely with public relations partners to prepare press materials, help coordinate media opportunities, and monitor coverage to support broader communications efforts. • Collaborate with fundraising and development teams to craft donor-facing messages for appeals, stewardship communications, and event invitations with a consistent voice across touchpoints. • Support promotional efforts for events by partnering with internal stakeholders on marketing strategy and communications needs. • Track key campaign and channel metrics, evaluate results, and recommend adjustments that improve reach, engagement, and overall effectiveness.
2026-06-26T00:00:00Z

Customer Account Manager

Elma, NY
onsite
Temporary / Contract
31 - 44 USD / Hourly
We are looking for a Customer Account Manager to join a team in Elma, New York, in a Contract position. This role will serve as a key point of contact for customer accounts, balancing strong client partnerships with careful attention to commercial performance, contract obligations, and service delivery. The position works closely with cross-functional teams to support pricing, forecasting, issue resolution, and business planning while helping leadership stay informed on account and product line results. Responsibilities:• Manage day-to-day customer relationships and act as a dependable contact for account-related needs and inquiries.• Partner with business leadership and internal departments to support delivery commitments, production timelines, and effective resolution of customer issues.• Track account activity to confirm adherence to contract terms and protect both service expectations and business performance.• Prepare cost analyses and develop pricing proposals for leadership review and approval.• Review customer scorecard metrics, challenge inaccurate results when needed, and identify opportunities to improve performance.• Analyze sales, bookings, and product line trends, then produce recurring reports and forecasts for management review.• Contribute data and insights used in the development of the annual business plan.• Work with customer support, production, engineering, quality, and sales teams to address product line concerns and maintain account health.• Help assemble and deliver account and product line updates for management and leadership audiences.• Carry out additional related responsibilities as needed to support business objectives.
2026-06-19T00:00:00Z

Customer Account Manager

Dallas, TX
onsite
Temporary / Contract
25 - 25 USD / Hourly
Our client, a growing logistics and shipping company, is seeking an experienced Account Manager to serve as the primary point of contact for key client accounts. This role is responsible for building strong customer relationships, ensuring service excellence, coordinating with internal operations teams, and identifying opportunities to grow existing business.The ideal candidate will have experience in transportation, freight, shipping, or supply chain environments and be comfortable managing multiple accounts in a fast-paced setting.Key Responsibilities<ul><li>Manage a portfolio of client accounts and serve as the main point of contact for day-to-day needs</li><li>Build and maintain strong client relationships to ensure satisfaction, retention, and long-term partnership</li><li>Coordinate with operations, dispatch, customer service, and billing teams to ensure timely and accurate service delivery</li><li>Monitor shipments, resolve service issues, and provide proactive updates to customers</li><li>Identify opportunities to expand services within existing accounts</li><li>Prepare account reports, track service metrics, and communicate performance results to clients and leadership</li><li>Support pricing discussions, contract renewals, and service agreements</li><li>Address customer concerns with urgency and professionalism while ensuring timely resolution</li><li>Maintain accurate client records, activity notes, and account updates in CRM systems</li><li>Partner cross-functionally to improve processes and enhance the overall customer experience</li></ul>
2026-06-23T00:00:00Z

Customer Success Coordinator

Carlsbad, CA
remote
Temporary / Contract
24 - 28 USD / Hourly
Help Clients Get the Most From Their InvestmentA rapidly growing software company is seeking a Customer Success Coordinator to support client onboarding, account management, and customer retention initiatives. This role is ideal for someone who enjoys relationship building and helping customers achieve success while working in a collaborative technology environment.The successful candidate will work closely with sales, implementation, and support teams to ensure clients receive exceptional service and ongoing support.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as a primary point of contact for assigned accounts</li><li>Assist clients with onboarding and implementation processes</li><li>Schedule and coordinate customer training sessions</li><li>Monitor customer satisfaction and engagement levels</li><li>Escalate technical issues to appropriate teams</li></ul>Administrative & Project Support<ul><li>Maintain CRM records and customer documentation</li><li>Track client activity and service metrics</li><li>Generate reports for leadership review</li><li>Support customer retention and account growth initiatives</li></ul>
2026-06-19T00:00:00Z

Shopper Marketing Manager

Austin, TX
remote
Temporary / Contract
0 - 0 USD / Yearly
Shopper Marketing ManagerLocation: Austin, TX 78746 (Remote)Duration: 4-month contract We are seeking a Shopper Marketing Manager to provide coverage during a maternity leave and support ongoing marketing initiatives across key retail accounts. This role will start at 10 to 20 hours per week for the first month, then ramp up to full-time hours (40 hours per week) for the remaining three months. The ideal candidate brings strong shopper marketing experience, thrives in a fast-paced environment, and is comfortable managing multiple campaigns, stakeholders, and vendor partners simultaneously. Key Responsibilities:<ul><li>Own shopper marketing execution across 1 to 3 key retailers such as Costco, Sam’s Club, Walmart, and Target, supporting both in-store and digital campaigns end-to-end</li><li>Partner closely with Sales leadership and retail or broker teams to align on promotions, merchandising, and cross-channel strategy</li><li>Lead in-store initiatives including displays, demos, and signage, while supporting digital efforts such as retail media, search, PDP optimization, and programmatic campaigns</li><li>Manage a large vendor ecosystem of 30 to 40 partners, including agencies, demo teams, and contractors, ensuring strong communication and performance tracking</li><li>Drive reporting, weekly recaps, and cross-functional collaboration to monitor campaign performance and inform broader shopper marketing strategy</li></ul>
2026-06-29T00:00:00Z

Customer Success Specialist

Bethlehem, PA
onsite
Temporary to Hire
21 - 24 USD / Hourly
Robert Half is partnering with a growing local organization to identify a Customer Success Specialist who is passionate about delivering exceptional customer experiences and ensuring orders are processed accurately from start to finish. This is a great opportunity for someone who enjoys building relationships with customers, managing multiple priorities, and serving as a key liaison between clients and internal teams. Responsibilities include:<ul><li>Enter customer orders and quotes into the company's processing system</li><li>Maintain accurate order information within internal databases, spreadsheets, and CRM systems, including Salesforce</li><li>Communicate order confirmations, shipping timelines, delays, and updates to customers</li><li>Coordinate with internal departments to ensure orders are routed and fulfilled properly</li><li>Provide customers with product documentation, manuals, cut sheets, and warranty information</li><li>Assemble and distribute operation and maintenance manuals as needed</li><li>Maintain organized records of open orders, completed orders, quotes, and sales documentation</li><li>Answer and direct incoming phone calls professionally and efficiently</li><li>Deliver exceptional customer service while building positive client relationships</li><li>Assist with administrative projects, data entry, filing, and cross-functional support as needed</li><li>Serve as a backup resource for other departments during periods of high volume</li></ul>
2026-07-02T00:00:00Z

Customer Success Specialist

Omaha, NE
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for a Customer Success Specialist to join an insurance organization in Omaha, Nebraska for a Long-term Contract opportunity. This onsite role is suited for a service-focused individual who can handle customer inquiries with care, document interactions accurately, and work across teams to resolve issues efficiently. The position also supports reporting needs, process improvement efforts, and additional operational projects as business needs evolve. Responsibilities:• Respond to customer inquiries by using attentive listening and thoughtful follow-up questions to fully understand and resolve concerns.• Route complex issues to the appropriate teams and coordinate with internal departments to ensure prompt, effective service recovery.• Record customer details, updates, and case activity with accuracy while maintaining current and organized system documentation.• Support timely communication standards and help prepare information used for management reporting and operational analysis.• Identify recurring service challenges and recommend practical improvements that enhance efficiency and the overall customer experience.• Expand working knowledge of company processes and service transactions to provide stronger support across a range of customer needs.• Assist partner teams when needed and contribute to special assignments or short-term projects directed by leadership.• Follow onsite workplace expectations, service procedures, and operational protocols throughout the assignment.
2026-07-01T00:00:00Z

Customer Success Specialist

Rohnert Park, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
We are looking for a Customer Success Specialist to join a wholesale distribution team in Rohnert Park, California. This Long-term Contract position is ideal for someone who enjoys balancing customer communication, shipment coordination, and hands-on administrative support in a fast-moving environment. The role focuses on preparing client materials, keeping distribution activities organized, and ensuring questions from customers are handled promptly and professionally. Responsibilities: • Assemble and prepare sample packages for client and prospect requests, making sure each shipment is complete, accurate, and professionally presented. • Coordinate outgoing deliveries by arranging packaging, shipment processing, and tracking activities to support on-time distribution. • Maintain detailed records of orders, shipment activity, and customer interactions so information remains current and easy to access. • Monitor stock levels for sample kit components and request replenishment materials before supplies run low. • Answer inbound customer calls and emails, resolve routine questions, and direct more complex matters to the appropriate team members. • Work closely with internal partners to support smooth fulfillment of requests and a consistent customer experience. • Review shipping and packaging details carefully to reduce errors and support quality service standards.
2026-06-17T00:00:00Z