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247 results for Customer Experience Marketing Manager jobs

Client Experience Manager

Little Rock, AR
onsite
Temporary / Contract
22 - 29 USD / Hourly
We are looking for a Client Experience Manager to support daily operations in a financial advising office and create a welcoming, detail-oriented experience for clients and callers in Little Rock, Arkansas. This Long-term Contract position is ideal for someone who is highly organized, service-focused, and comfortable balancing administrative coordination with front-office support in a financial advising office. The role involves managing routine office tasks, maintaining accurate records, and ensuring inquiries are handled promptly and effectively. Responsibilities:• Welcome visitors and provide courteous front-desk support to ensure a positive experience for clients and guests.• Respond to incoming calls, direct inquiries appropriately, and relay messages with accuracy and care.• Perform a range of administrative tasks to support day-to-day office operations and team efficiency.• Maintain organized records and complete data entry activities with a strong focus on accuracy and timeliness.• Coordinate office communications, schedules, and general clerical support as needed.• Assist with document preparation, filing, and other operational duties that help keep workflows running smoothly.
2026-09-08T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver HVAC product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning HVAC sessions.• Monitor daily call center activity and provide guidance that helps resolve customer HVAC questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for HVAC equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-09-02T00:00:00Z

Customer Experience Specialist

Greenville, SC
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing team in South Carolina on a contract basis with the potential for a permanent position. In this role, you will serve as a key point of contact for customers, helping ensure orders move smoothly from initial entry through final delivery. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and is committed to creating a positive customer experience. Responsibilities: • Manage customer orders from initial receipt through shipment completion, ensuring accuracy and timely follow-through at each stage. • Work closely with cross-functional teams and outside partners to keep fulfillment activities on track and resolve issues that may affect delivery or service quality. • Respond to customer inquiries through phone and email with professionalism, clarity, and a solutions-focused approach. • Monitor order status, provide updates, and address questions related to product availability, shipment timing, or service concerns. • Investigate and help resolve connectivity or access-related issues that may interfere with customer communication or order support. • Use multiple browser-based systems and tools to review account details, process information, and maintain accurate service records. • Support customer satisfaction efforts by identifying concerns early and coordinating appropriate follow-up to drive successful outcomes.
2026-09-09T00:00:00Z

Customer Experience Specialist

Holly Springs, MS
onsite
Temporary / Contract
17 - 17 USD / Hourly
We are looking for a Customer Experience Specialist to support customers with timely, thoughtful service. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys resolving issues across phone and email channels. The person in this role will help strengthen customer satisfaction by addressing inquiries, troubleshooting service concerns, and ensuring each interaction is handled with care. Responsibilities: • Respond to customer questions and concerns through phone and email while delivering a detail-oriented and helpful experience. • Investigate service-related issues, including connectivity concerns, and guide customers toward effective solutions. • Manage multiple browser-based systems at once to document interactions, review account details, and complete follow-up tasks accurately. • Handle customer complaints with patience and sound judgment, working to resolve issues in a timely manner. • Maintain clear and detailed records of customer communications, actions taken, and next steps. • Support customer success by identifying needs, setting expectations, and helping create positive ongoing relationships. • Collaborate with internal teams when additional assistance is needed to address complex customer situations.
2026-09-08T00:00:00Z

Customer Experience Specialist

Indianapolis, IN
onsite
Temporary / Contract
23.08 - 30.77 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-08-19T00:00:00Z

Customer Experience Specialist

Collierville, TN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in Collierville, Tennessee on a contract basis with the potential for a permanent role. This position supports customers throughout the order cycle by handling inquiries, entering and validating orders, and coordinating with internal teams to keep service levels high. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-moving environment while maintaining a detail-oriented, customer-first approach. Responsibilities: • Manage customer communication across phone, email, and internal systems to provide timely and accurate support. • Enter, review, and confirm customer orders while ensuring details are complete and aligned with company procedures. • Address questions related to product information, pricing, inventory availability, and order progress. • Work closely with sales, operations, and distribution partners to support fulfillment needs and maintain a smooth customer experience. • Monitor shipments and provide updates to customers regarding delivery timelines and order status. • Research service issues, discrepancies, and account concerns, then drive resolution with appropriate internal teams. • Oversee assigned customer accounts and maintain consistent service quality across a high volume of interactions. • Use CRM and other business systems effectively to document activity, track requests, and support daily service operations.
2026-08-17T00:00:00Z

Customer Success Manager

Hayward, CA
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
We are looking for a Customer Success Manager to support a portfolio of government contracted accounts the East Bay, California. This role focuses on strengthening client relationships, guiding accounts through the full-service lifecycle, and partnering with internal teams to maintain a high standard of support. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to turn client feedback into practical improvements. Responsibilities:• Manage a group of assigned school accounts and serve as the primary point of contact for day-to-day client needs.• Guide customers through each stage of the account relationship, from onboarding and ongoing support to issue resolution and retention efforts.• Hold recurring check-ins with clients to review service performance, address concerns, and identify opportunities to improve satisfaction.• Partner with operations and nutrition teams to investigate service challenges and coordinate timely, effective solutions.• Maintain organized account calendars, activity checklists, and client records to ensure follow-through on commitments and next steps.• Keep customer information, account updates, and service details current within internal tracking systems and CRM tools.• Monitor service trends, document recurring issues, and recommend process enhancements that improve the customer experience.• Provide responsive support for inbound client questions and escalate complex matters when needed to protect account health
2026-08-08T00:00:00Z

Customer Experience Professional

Barrington, IL
remote
Temporary / Contract
27 - 27 USD / Hourly
We are looking for a detail-oriented Customer Experience specialist for a FULLY REMOTE contract position. This opportunity is ideal for someone who thrives in a fast-paced service environment, enjoys solving problems in real time, and can confidently support candidates, clients, and branch teams. The role centers on handling a high volume of daily interactions, navigating multiple systems efficiently, and delivering clear, accurate guidance. Must be okay with the following working hours: (Monday, Tuesday, Friday 7:00am to 6:00pm) (Wednesday, Thursday 12:00pm to 5:00pm) Responsibilities: • Manage a large volume of daily inbound and outbound customer contacts, providing timely support and maintaining service quality in a metrics-driven setting.• Investigate and resolve payroll and service-related questions by gathering details, identifying next steps, and ensuring accurate follow-through.• Assist candidates, clients, and branch personnel with questions about processes, timelines, and available service options.• Enter, update, and document transactions carefully across multiple platforms, escalating items to payroll operations when additional action is required.• Explain self-service tools and communication channels so users can complete routine tasks more efficiently and with greater confidence.• Use sound judgment during unscripted conversations to address concerns effectively and adapt responses to each situation.• Work closely with internal teams to support smooth issue resolution and maintain consistent communication across service channels.
2026-08-25T00:00:00Z

Customer Experience Representative

Wyomissing, PA
onsite
Temporary / Contract
21 - 22 USD / Hourly
We are looking for a Customer Experience Representative to support a busy service team in Wyomissing, PA. This Long-term Contract position is ideal for someone who enjoys helping customers, managing multiple priorities, and ensuring every interaction is handled with care. The person in this role will serve as a key point of contact for incoming inquiries while also providing administrative support and maintaining accurate records across internal systems. Responsibilities:• Respond to incoming customer calls and provide timely, solution-focused support for a wide range of questions and concerns.• Investigate service issues thoroughly and work with internal partners to determine appropriate next steps and resolutions.• Record call details, customer updates, and follow-up actions accurately within company databases and tracking tools.• Direct customers, vendors, and other incoming contacts to the correct teams to ensure efficient issue handling.• Support day-to-day administrative activities such as scanning files, uploading documents, and maintaining organized records.• Deliver a detail-oriented and positive experience across phone, email, and other communication channels.• Monitor repeated customer concerns and share patterns or service trends with leadership and team members.• Assist with inquiries related to customer accounts, billing matters, and general service requests as needed.
2026-09-09T00:00:00Z

Customer Service Manager

Tacoma, WA
onsite
Temporary / Contract
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to support service operations and deliver an outstanding experience for customers in Frederickson, Washington. This Long-term Contract position is ideal for someone who is detail oriented and can lead day-to-day customer interactions, coordinate service requests, and keep communication flowing across a fast-paced support environment. The role requires someone who can balance team oversight, account care, and scheduling accuracy while maintaining high service standards. Responsibilities:• Lead daily customer service activities and guide the team in resolving inquiries with professionalism, urgency, and care.• Manage customer accounts by addressing service needs, documenting interactions, and strengthening ongoing client relationships.• Oversee call center workflows to ensure incoming requests are handled efficiently and escalated appropriately when needed.• Coordinate job scheduling and dispatch activities to align field service resources with customer requirements and timelines.• Use computer-aided dispatch tools to monitor assignments, track service progress, and support timely updates.• Review service performance trends, identify process gaps, and implement practical improvements that enhance response quality.• Partner with internal teams to communicate priorities, resolve operational issues, and maintain a smooth customer experience.
2026-09-09T00:00:00Z

Customer Service Manager

Baytown, TX
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-09-04T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-09-09T00:00:00Z

Director of Customer Experience

Houston, TX
onsite
Permanent / Full Time
120000 - 145000 USD / Yearly
We are looking for a strategic customer experience leader to guide brand perception, client engagement, and service excellence for our Houston, Texas team. This role is ideal for someone who can balance growth-focused marketing with responsive issue resolution, especially in environments serving diverse stakeholder groups. The successful candidate will strengthen customer loyalty, elevate educational product messaging, and build confidence with clients when service disruptions occur. Responsibilities: • Lead customer experience and brand initiatives that improve satisfaction, retention, and long-term account value across the Houston, Texas market. • Shape marketing strategies for educational products, including textbook-related materials, to ensure messaging resonates with business customers and end users. • Direct service recovery efforts when shipping or delivery issues arise, ensuring concerns are resolved quickly and customer confidence is restored. • Manage relationships across varied audiences, balancing the needs of clients, internal teams, sales partners, and operational stakeholders at the same time. • Rebuild trust with customers through thoughtful communication, consistent follow-through, and solutions that address underlying service concerns. • Use digital marketing and analytics insights to refine outreach efforts, measure engagement, and strengthen brand awareness. • Partner with sales and operations leadership to align customer experience goals with revenue growth, account development, and service performance. • Oversee customer experience strategies that connect support, branding, and business development into a unified client journey.
2026-09-09T00:00:00Z

Marketing Manager

Orlando, FL
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Marketing Manager to lead day-to-day marketing operations and ensure campaigns are delivered with consistency, quality, and strong execution in Orlando, Florida. This role partners closely with leadership to turn strategic goals into clear campaign plans, coordinate cross-functional production, and keep priorities moving across content, video, design, and outreach. The ideal candidate brings strong team leadership, sound editorial judgment, and the ability to use performance insights to strengthen campaign results. Responsibilities: • Direct marketing workflows within project management systems, ensuring deadlines, priorities, and deliverables remain organized and on schedule • Guide and support a multidisciplinary marketing team, providing coaching, feedback, and development across content, video, production, and outreach functions • Oversee hiring, onboarding, and training for new team members and external contributors, including contractors engaged for specialized project work • Facilitate recurring team meetings, individual check-ins, and performance conversations to maintain alignment and accountability • Collaborate with organizational leadership to shape campaign direction and convert broader business objectives into practical briefs and executable plans • Build and maintain campaign schedules and editorial calendars that support coordinated, multi-channel marketing efforts • Uphold and refine brand standards while serving as the final reviewer for marketing materials before release • Assess campaign effectiveness using GA4, Google Search Console, and internal reporting tools to guide optimization and future planning • Apply AI-enabled tools such as ChatGPT and Claude to improve research, streamline content development, and increase operational efficiency
2026-09-09T00:00:00Z

Marketing Manager

Boston, MA
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
We are seeking a Marketing Manager or Director with experience in engineering, construction, architecture, or professional services to lead proposals, presentations, marketing materials, and business development support. Must have 7+ years of experience in an AEC marketing environment with a focus on RFPs. Must be able to work ideally a 4/1 hybrid work model in Boston but our client is open to 3/2 as well. Salary range is 100-130K depending on experience and qualifications. This role is ideal for a strong writer and project manager who can turn technical information into clear, client-focused content while managing multiple deadlines in a fast-paced environment. Responsibilities<ul><li>Lead development of proposals, qualifications packages, and client presentations in response to RFQs and RFPs</li><li>Partner with leadership and technical teams to create compelling marketing and business development materials</li><li>Maintain and update project experience, staff resumes, client references, photography, and testimonials</li><li>Manage website, blog, LinkedIn, newsletters, and other social media content</li><li>Maintain CRM and marketing databases, including reporting for proposals and business development activities</li><li>Support advertisements, industry events, lead tracking, and other business development initiatives</li></ul>
2026-09-01T00:00:00Z

Marketing Manager

Laguna Niguel, CA
onsite
Temporary / Contract
30.0865 - 34.837 USD / Hourly
We are looking for a creative and organized Marketing Manager to support a school community through thoughtful communications, strong visual storytelling, and consistent brand presentation. This long-term contract position blends content development, design execution, photography, and digital channel management to help keep families and stakeholders informed and engaged. The ideal candidate brings a sharp eye for detail, excellent writing ability, and the versatility to manage multiple marketing initiatives while maintaining a consistent and unified public presence. Responsibilities: • Develop and guide a campus-wide communications approach that keeps families and community members informed with timely, accurate, and engaging updates. • Collaborate with school teams to collect information, shape messaging priorities, and turn key updates into effective communications across multiple channels. • Produce branded marketing assets such as brochures, event programs, posters, banners, advertisements, and digital graphics that support outreach and community engagement. • Oversee visual brand consistency by ensuring all printed and digital materials align with established style standards and reflect a cohesive identity. • Capture and curate high-quality photography of school programs, student life, and special events, including select evening or weekend activities as needed. • Maintain an organized library of photos and visual assets for use in newsletters, social media, website content, and promotional campaigns. • Manage website updates and refresh online content so news, events, announcements, and imagery remain current and accurate. • Support the school’s broader digital presence by coordinating content across web platforms and monitoring public-facing review sites and online reputation channels. • Use creative tools such as Adobe Creative Suite and Canva to deliver high-quality content, with video creation or editing support as needed for marketing initiatives.
2026-09-03T00:00:00Z

Marketing Manager

Manhattan Beach, CA
onsite
Temporary / Contract
30.0865 - 34.837 USD / Hourly
We are looking for a Marketing Manager to support a retail brand’s sports-focused marketing efforts in Manhattan Beach, California. This Long-term Contract position will shape and deliver integrated campaigns that connect product stories, athlete partnerships, events, and content across multiple consumer channels. The role calls for a highly organized marketing specialist who can guide initiatives from concept to launch while collaborating with creative, product, social, digital, PR, and retail teams. Success in this position requires strong project leadership, sharp communication skills, and the ability to keep complex campaigns moving in a fast-paced environment. Responsibilities: • Create and advance marketing plans that strengthen brand visibility for performance products, major launches, athlete collaborations, and special initiatives. • Direct campaigns from early planning through final rollout, ensuring priorities, timelines, and messaging stay aligned across departments. • Collaborate with product and creative partners to build seasonal go-to-market approaches for new releases, promotions, and broader brand storytelling efforts. • Translate product features, technology details, and intended use cases into clear marketing narratives and effective creative direction. • Coordinate the development of campaign materials for digital, social, advertising, retail, public relations, and event activations across a variety of customer touchpoints. • Keep cross-functional teams organized by clarifying deliverables, assigning ownership, tracking milestones, and addressing risks before they affect deadlines. • Prepare and manage core project documentation such as creative briefs, content plans, shoot schedules, presentations, and customer-facing marketing support materials. • Work with social media partners to map seasonal and quarterly content themes tied to product launches, athlete appearances, partnerships, and event-driven storytelling. • Identify ways to amplify sponsorships, athlete relationships, competitions, and other brand moments through compelling content and integrated campaign support. • Monitor competitor activity, market developments, and emerging marketing trends to uncover insights that can inform future strategy and execution.
2026-09-01T00:00:00Z

Marketing Manager

Brea, CA
onsite
Permanent / Full Time
87000 - 115000 USD / Yearly
We are looking for an experienced Marketing Manager for an entertainment client of ours to oversee the execution of diverse marketing projects and campaigns in a fast-paced environment. This role requires a highly organized individual who can manage multiple initiatives, coordinate cross-functional teams, and ensure timely delivery of high-quality results. You will play a key role in driving marketing strategies, optimizing workflows, and analyzing project performance to contribute to overall organizational success. Responsibilities:• Manage and lead multiple marketing projects simultaneously, ensuring all initiatives are completed on time and within budget.• Develop comprehensive project plans detailing tasks, schedules, and resource allocations.• Work closely with cross-functional teams to define project objectives, requirements, and deliverables.• Monitor progress and proactively address risks and challenges to keep projects on track.• Oversee the execution of marketing campaigns, ensuring they align with strategic goals and objectives.• Analyze and evaluate project performance, providing actionable insights for improvement.• Communicate regularly with stakeholders and senior management to report on project status and outcomes.• Implement strategies to optimize workflows and enhance team collaboration.• Stay updated on marketing trends and tools to enhance campaign effectiveness and efficiency.
2026-08-11T00:00:00Z

Marketing Manager

Pompano Beach, FL
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
We are looking for a strategic and results-oriented Marketing Manager to lead initiatives that strengthen brand visibility and support business growth in Pompano Beach, Florida. This position blends creative planning with performance analysis, requiring someone who can shape multi-channel campaigns, guide priorities across teams, and turn market insights into effective action. The ideal candidate brings strong leadership, experience across digital and traditional marketing, and the ability to refine programs based on measurable outcomes. Responsibilities: • Create and lead integrated marketing plans that support revenue goals, expand brand presence, and encourage long-term customer engagement. • Evaluate audience behavior, market conditions, and campaign performance to recommend informed adjustments and improve results. • Administer marketing spend responsibly by prioritizing investments, tracking costs, and maximizing return across initiatives. • Partner with sales, product, and creative stakeholders to maintain aligned messaging and deliver cohesive campaigns across channels. • Measure success through relevant metrics and analytics tools, then optimize tactics based on performance data. • Research competitors, industry developments, and emerging marketing approaches to identify opportunities and keep strategies current. • Organize events and other promotional activities that strengthen relationships with customers and prospects. • Travel as needed to support event execution, including occasional evening and weekend attendance. • Provide direction to marketing team members through coaching, feedback, and day-to-day leadership.
2026-08-12T00:00:00Z

Customer Account Manager

Elma, NY
onsite
Temporary / Contract
35 - 38 USD / Hourly
We are looking for a Customer Account Manager to join a long-term contract opportunity based in New York. This position plays a central role in managing key customer relationships, supporting commercial performance, and helping ensure commitments are met across pricing, service, and delivery expectations. The role partners closely with internal teams to analyze business trends, support planning activities, and maintain strong account performance while protecting operational and financial goals. Responsibilities: • Manage day-to-day customer account activity and foster strong, detail-focused relationships that support long-term business success. • Partner with business unit leadership and cross-functional teams to help meet customer commitments, maintain production timelines, and address account-related issues promptly. • Review account activity to ensure alignment with contractual terms, service expectations, and business objectives. • Develop cost models and prepare pricing proposals for leadership review prior to customer submission. • Track customer scorecard results, investigate performance concerns, and drive improvements where needed. • Analyze sales, bookings, and product line performance data, then prepare recurring reports and forecasts for management review. • Support annual business planning by gathering relevant data, identifying trends, and assisting with performance analysis. • Work collaboratively with customer support, production, engineering, quality, delivery, and sales teams to resolve product line challenges. • Contribute to leadership presentations by preparing updates on account status, performance metrics, and business outlook.
2026-08-26T00:00:00Z

Customer Success Specialist

Basking Ridge, NJ
remote
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Success Specialist to support customers in a fast-paced remote service environment. This long-term contract opportunity is ideal for someone who communicates clearly, stays calm under pressure, and enjoys helping people resolve questions efficiently. The right candidate is comfortable using digital tools, managing a high volume of interactions, and delivering thoughtful, solution-oriented support with empathy. Responsibilities: • Handle a large number of customer inquiries by phone and other communication channels while maintaining a helpful and detail-oriented approach • Provide responsive support to customers by listening carefully, identifying concerns, and guiding them toward effective resolutions • Assist with basic troubleshooting for remote technology and commonly used applications to maintain smooth customer interactions • Use communication and collaboration platforms to manage daily service activities • Navigate multiple browser windows and systems efficiently to research issues, document interactions, and follow up as needed • Apply sound judgment and empathy during each customer conversation, especially when addressing sensitive or urgent concerns • Maintain accurate records of customer issues, actions taken, and outcomes to support service quality and continuity
2026-09-01T00:00:00Z

Customer Success Specialist

Rayville, LA
onsite
Temporary to Hire
17 - 20 USD / Hourly
We are looking for a detail-oriented Customer Success Specialist to support commercial lending operations in Rayville, Louisiana. This contract opportunity with permanent potential is ideal for someone who can manage documentation with precision, coordinate effectively across teams, and help ensure commercial loan files are complete, compliant, and ready for closing. The person in this role will contribute to accurate loan package preparation, documentation review, and due diligence activities tied to commercial and real estate lending. Responsibilities:• Prepare commercial loan and collateral documentation for a variety of lending transactions while maintaining alignment with bank standards and applicable legal requirements.• Review participation loan files for both purchased and sold transactions to confirm completeness, accuracy, and proper execution.• Examine existing loan and collateral records during renewals or new originations to identify and resolve documentation issues tied to previously pledged assets.• Coordinate with attorneys and other external partners when legal support is needed to move commercial loan closings forward.• Gather and evaluate pre-closing materials such as approval records, borrower organizational documents, lien search results, title work, insurance coverage, flood compliance items, environmental reports, and appraisal documentation.• Verify that borrower authority, collateral protection, lien position, and underwriting support meet internal policy expectations before closing.• Support secondary quality reviews of loan packages to reduce documentation errors and strengthen file accuracy prior to finalization.• Work closely with lending and documentation staff to assist with due diligence efforts and the preparation of complete commercial loan files.
2026-08-28T00:00:00Z

Customer Success Specialist

Reno, NV
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Success Specialist to join a growing apparel brand in Reno, Nevada in a contract-to-permanent capacity. This role blends customer support, order management, wholesale account assistance, and close coordination with fulfillment operations to ensure a seamless experience for both retail and business customers. The ideal candidate is detail-oriented, responsive, and committed to resolving issues thoroughly while maintaining a high standard of service. Responsibilities: • Deliver timely, attentive support through shared customer communication channels, ensuring each inquiry is handled with care and clear next steps. • Guide customers through order-related needs in Shopify, including payment questions, shipment updates, cancellations, returns, refunds, and exchanges. • Monitor unresolved cases and drive follow-up activities to completion so concerns are addressed without delay. • Partner with fulfillment staff to investigate shipping problems, incorrect or missing items, and other service-impacting order issues. • Support wholesale partners by addressing product questions, inventory requests, order updates, and account-related concerns. • Coordinate with internal teams and external sales contacts to help keep wholesale orders accurate, on schedule, and properly communicated. • Maintain dependable customer and order records to support accurate processing and strong service continuity. • Assist with prioritizing urgent orders and contribute to operational improvements that strengthen fulfillment accuracy and efficiency.
2026-09-03T00:00:00Z

Customer Success Specialist

Honolulu, HI
onsite
Temporary / Contract
21 - 25 USD / Hourly
We are looking for a Call Center Specialist to support customer communication operations for a transport organization in Honolulu, Hawaii. This Long-term Contract position is ideal for someone who enjoys delivering responsive service, handling high-volume inbound inquiries, and keeping daily office activities organized. The role also includes coordinating with vendors and contributing to outreach and marketing-related efforts while maintaining a detail-oriented customer experience. To apply for this role, please call us at 808-531-0800. Responsibilities:• Respond to incoming customer calls promptly and provide accurate, courteous assistance related to services, requests, and general inquiries.• Document interactions clearly in customer service systems and maintain organized records to support efficient follow-up.• Place outbound calls when needed to confirm information, resolve open issues, or communicate service-related updates.• Support marketing and outreach initiatives by helping coordinate campaign-related tasks and tracking communications.• Communicate with external vendors to relay information, confirm details, and help ensure timely completion of assigned activities.• Perform routine administrative work such as data entry, file maintenance, email correspondence, and preparation of basic reports using Microsoft Office tools.• Escalate complex customer concerns to the appropriate team members and follow through to help achieve resolution.• Maintain accuracy while managing multiple priorities in a fast-paced call center environment.
2026-08-15T00:00:00Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-08-17T00:00:00Z