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223 results for Customer Experience Marketing Manager jobs

Customer Experience Specialist

Honolulu, HI
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Experience Specialist to support members and customers. This contract position with potential for a permanent opportunity plays an important role in answering benefit and eligibility questions, resolving service concerns, and helping ensure claims-related information is handled accurately and efficiently. The ideal candidate brings strong communication skills, sound judgment, and a customer-first mindset in a fast-paced environment. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. To apply for this role, please call us at 808-531-0800. Responsibilities:• Assist customers through inbound and outbound calls, email, written correspondence, and walk-in interactions while delivering timely, attentive support.• Provide clear guidance on eligibility, benefits, and claim status, helping customers understand available coverage and next steps.• Resolve service issues thoroughly by researching concerns, documenting outcomes, and following through until completion.• Coordinate benefit information with other insurance carriers to support accurate coverage determination and claim handling.• Enter claim-related data and support straightforward claim review and adjudication activities up to Level 2 as needed.• Serve as backup support for claims processing functions during periods of high volume or team coverage needs.• Complete routine administrative work, maintain organized records, and follow established documentation standards and procedures.• Contribute to special assignments and additional operational tasks that support customer service and claims team objectives.
2026-06-04T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract capacity with the potential for a long-term opportunity. This role is ideal for someone who thrives in a fast-paced contact center, communicates with confidence, and can deliver thoughtful support across a wide range of borrower needs. You will assist customers with mortgage-related questions, payment matters, escrow and tax concerns, refinance requests, and early-stage delinquency conversations while working across several digital platforms and AI-enabled tools. The position offers structured training, ongoing coaching, and a workplace with clear opportunities for long-term career growth. Responsibilities: • Respond to a high volume of incoming and outbound customer interactions related to mortgage accounts with efficiency. • Guide borrowers through questions involving escrow activity, property taxes, payment processing, and refinance-related requests. • Support early-stage collections efforts for accounts up to 60 days past due while maintaining a service-focused and respectful customer experience. • Navigate multiple internal applications and AI-assisted resources to research account details and provide accurate information. • Document customer conversations thoroughly and complete follow-up tasks in a timely manner to ensure service continuity. • Resolve routine account issues, identify next steps for more complex concerns, and escalate when appropriate. • Participate in training, post-training scheduling, and periodic Saturday rotation coverage with provided compensatory time. • Contribute to a detail-focused team environment by following service standards, communication expectations, and business casual workplace guidelines.
2026-05-27T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a contract capacity with the potential for a long-term opportunity. This position supports customers in a fast-paced contact center, assisting with mortgage-related questions while delivering thoughtful, attentive service across both inbound and outbound interactions. The role is ideal for someone who can move confidently between multiple systems, communicate clearly, and handle early-stage delinquency conversations with a customer-first approach. Extensive training, coaching, and long-term growth opportunities are available for individuals who thrive in a high-volume environment. Responsibilities: • Respond to a high volume of incoming and outgoing customer contacts regarding mortgage servicing, account activity, and general loan-related concerns. • Guide customers through questions tied to escrow, property taxes, payment activity, refinance-related requests, and other account support needs. • Manage early-stage collections outreach for accounts up to 60 days past due while maintaining consistency, empathy, and compliance standards. • Navigate several internal platforms and AI-enabled support tools to research accounts, document interactions, and provide accurate resolutions. • Deliver clear written and verbal communication when handling follow-up correspondence, account updates, and service-related explanations. • Support customers with payment-related matters, including resolving issues, explaining options, and helping remove barriers to timely account management. • Maintain strong performance in a structured call center setting by balancing service quality, efficiency, and attention to detail. • Participate in training, coaching, and ongoing development to build product knowledge and progress within the organization.
2026-05-26T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience. Responsibilities: • Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests. • Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent. • Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information. • Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries. • Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
2026-05-26T00:00:00Z

Customer Service Manager

Anoka, MN
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team. Key Responsibilities<ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
2026-06-01T00:00:00Z

Customer Service Manager

Modesto, CA
onsite
Permanent / Full Time
62000 - 70000 USD / Yearly
We are looking for a Customer Service Manager to lead branch service operations in Modesto, California while creating a positive experience for both customers and team members. This role combines day-to-day operational oversight with staff coaching, compliance support, and relationship building within the local community. The ideal candidate brings strong judgment, a service-first mindset, and the ability to keep branch activities running accurately, securely, and efficiently. Responsibilities: • Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately. • Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience. • Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified. • Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness. • Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness. • Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards. • Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team. • Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships. • Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts. • Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information.
2026-06-05T00:00:00Z

Customer Service Manager

Saugus, CA
onsite
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for an experienced Customer Service Manager to oversee a high-performing support team in Santa Clarita, California. This Long-term Contract position is fully onsite and focuses on maintaining excellent service standards, guiding staff development, and ensuring efficient day-to-day customer service operations. The ideal candidate brings strong leadership skills, a customer-first mindset, and the ability to turn service insights into measurable operational improvements. Responsibilities: • Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence. • Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines. • Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals. • Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely resolution. • Monitor service quality and ensure the team stays current on product information, policy updates, and procedural changes. • Review customer interactions and operational data to identify patterns, track team performance, and support informed decision-making. • Prepare recurring reports for leadership that summarize service results, team metrics, and areas for improvement. • Create and maintain support materials such as knowledge base content, reference guides, and frequently asked questions. • Recommend and help implement process enhancements that improve efficiency, customer satisfaction, and overall team effectiveness. • Contribute to departmental planning by supporting budget awareness, staffing coordination, and other assigned operational needs.
2026-06-02T00:00:00Z

Marketing Manager

Detroit, MI
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a versatile Project Manager to lead brand-building efforts and strengthen client relationships for a Contract position based in Detroit, Michigan. This role will shape marketing programs across print and digital channels while partnering closely with creative, production, and commercial teams to deliver effective campaigns. The ideal candidate brings a strong mix of strategic thinking, client-facing confidence, and hands-on execution, and will serve as a visible representative of the brand in the local market. Responsibilities:• Create and implement integrated marketing plans that support brand visibility, customer engagement, and business growth across multiple channels.• Work closely with design and production partners to develop compelling printed assets such as brochures, magazines, journals, and related promotional materials.• Lead marketing initiatives from initial planning through final delivery, managing schedules, budgets, and quality expectations throughout the project lifecycle.• Represent the organization at industry gatherings, networking events, trade shows, and community activities to promote the brand and expand market presence.• Cultivate strong relationships with existing clients by identifying their evolving needs, encouraging long-term loyalty, and uncovering opportunities for additional services.• Partner with sales stakeholders to align marketing efforts with business development goals and support outreach to prospective customers.• Monitor brand presentation across campaigns, collateral, and customer touchpoints to maintain a consistent and strong market identity.• Contribute to campaign development in areas such as email outreach, B2B promotions, digital marketing, and brand awareness initiatives.
2026-06-03T00:00:00Z

Marketing Manager

Boston, MA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
Are you a Senior Marketing Coordinator or Marketing Coordinator with 4-5+ years of AEC marketing experience ready to take the next step and become a Marketing Manager with a path to becoming a Marketing Director? I’m working on a hybrid Marketing Manager position requiring three days a week in the Boston office. Target salary is 90-95K but the client could potentially flex up to the 100K or so range for the right experience. We’re seeking a strategic, hands-on Marketing Manager to help shape how our client pursues and wins new business. In this role, you’ll work closely with firm leadership and business development to develop pursuit strategies, craft compelling proposals and presentations, and strengthen the firm’s overall marketing approach. This is an excellent opportunity for an experienced AEC marketing professional who enjoys both strategy and execution and is interested in growing into a Director-level leadership role over time. What You’ll Do<ul><li>Partner with leadership and business development to shape pursuit strategy, positioning, and messaging</li><li>Lead the development of proposals, presentations, and interview materials from kickoff through final delivery</li><li>Write and edit clear, compelling content that translates complex work into persuasive stories</li><li>Advance visual storytelling through the use of graphics, data, photography, and videography</li><li>Collaborate with internal marketing team members to create polished, high-quality materials</li><li>Manage awards submissions, support thought leadership initiatives, and contribute to PR efforts</li><li>Improve marketing systems, templates, workflows, and opportunity tracking</li><li>Help ensure continuity between business development activities and active pursuits</li><li>Guide external brand presence across platforms such as LinkedIn and Instagram</li></ul>
2026-05-27T00:00:00Z

Marketing Manager

Tampa, FL
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are looking for a creative and organized Marketing Manager to support commercial real estate marketing initiatives. This role blends traditional marketing execution with digital outreach to strengthen property visibility, promote listings, and elevate brand presence across multiple channels. The ideal candidate brings strong communication skills, sharp attention to detail, and the ability to manage several projects at once in a fast-paced environment. Responsibilities: • Develop marketing materials such as property flyers, email campaigns, and social media content that highlight listings and market activity in a compelling way. • Maintain accurate and up-to-date property information across internal platforms and external listing websites, including new entries and revisions. • Produce announcement materials for completed transactions, specialty promotions, and other key business updates to increase market awareness. • Coordinate property signage inventory and placement to ensure branded materials remain consistent, visible, and readily available. • Track campaign performance, review engagement data, and prepare reports that help guide future marketing decisions. • Create demographic summaries, mapping visuals, aerial exhibits, and market-specific presentation materials to support leasing and sales efforts. • Prepare tour books and customized collateral for prospective tenants and buyers to enhance the site selection process. • Contribute social content and timely market updates that help position brokers and teams as informed voices within commercial real estate. • Support listing improvement initiatives, maintain organized digital deal documentation, and assist with general office coordination when needed.
2026-05-27T00:00:00Z

Marketing Manager

Pompano Beach, FL
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
We are looking for a strategic and results-oriented Marketing Manager to lead initiatives that strengthen brand visibility and support business growth in Pompano Beach, Florida. This position blends creative planning with performance analysis, requiring someone who can shape multi-channel campaigns, guide priorities across teams, and turn market insights into effective action. The ideal candidate brings strong leadership, experience across digital and traditional marketing, and the ability to refine programs based on measurable outcomes. Responsibilities: • Create and lead integrated marketing plans that support revenue goals, expand brand presence, and encourage long-term customer engagement. • Evaluate audience behavior, market conditions, and campaign performance to recommend informed adjustments and improve results. • Administer marketing spend responsibly by prioritizing investments, tracking costs, and maximizing return across initiatives. • Partner with sales, product, and creative stakeholders to maintain aligned messaging and deliver cohesive campaigns across channels. • Measure success through relevant metrics and analytics tools, then optimize tactics based on performance data. • Research competitors, industry developments, and emerging marketing approaches to identify opportunities and keep strategies current. • Organize events and other promotional activities that strengthen relationships with customers and prospects. • Travel as needed to support event execution, including occasional evening and weekend attendance. • Provide direction to marketing team members through coaching, feedback, and day-to-day leadership.
2026-05-27T00:00:00Z

Marketing Manager

Auburn Hills, MI
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Marketing Manager to lead strategic marketing initiatives, a small team of creative marketers, and digital projects that strengthen brand visibility and support business growth in Auburn Hills, Michigan. This role is suited for a hands-on leader who can coach, mentor, and guide high-performing teams, develop compelling content, and drive data-informed campaigns across digital channels. The ideal candidate brings strong experience in B2B marketing, graphic design, and cross-functional collaboration within a fast-paced environment. Requirements for this role includes having experience marketing in trades industries (plumbing, HVAC, construction, etc). Responsibilities:• Lead the planning and execution of marketing programs designed to increase brand recognition and generate business opportunities.• Manage and mentor team members while fostering a collaborative, accountable, and high-performance work environment.• Create and oversee digital campaigns across social media and other online platforms to expand audience reach and engagement.• Develop marketing content and visual assets using Adobe Creative Cloud tools, ensuring brand consistency and high-quality execution.• Use business intelligence insights and campaign performance data to guide decisions, refine strategies, and improve results.• Partner with internal stakeholders to align marketing activities with broader business objectives and sales priorities.• Write, review, and edit marketing copy for presentations, campaigns, and promotional materials with a strong focus on clarity and impact.• Coordinate onsite marketing operations and maintain organized project workflows to support timely delivery of initiatives.
2026-05-27T00:00:00Z

Marketing Manager

Englewood Cliffs, NJ
onsite
Temporary / Contract
45 - 65 USD / Hourly
We are looking for an experienced Marketing Manager to support high-visibility brand initiatives within the advertising industry. This is a long-term contract position focused on shaping marketing presence across events, sponsorships, thought leadership, and branded content while ensuring every deliverable reflects strong quality and consistency. The ideal candidate brings a strategic mindset, strong communication skills, and the ability to keep multiple projects moving forward in a collaborative, fast-paced environment. Responsibilities:• Drive marketing support for conferences, live events, corporate initiatives, and charitable programs by developing tailored brand materials and promotional assets.• Plan and execute brand activations tied to sponsorships, translating campaign objectives into engaging content and event-day experiences.• Oversee creative planning and scheduling for large-format digital displays, coordinating requirements, approvals, and final delivery with agency and internal creative teams.• Partner closely with events, communications, and cross-functional stakeholders to align marketing efforts and strengthen integrated promotion across initiatives.• Gather, organize, and manage stakeholder input throughout project lifecycles while maintaining accuracy and securing required legal and compliance approvals.• Lead end-to-end delivery of assigned marketing projects, balancing shifting priorities while meeting deadlines, budget expectations, and brand standards.• Support development of B2B thought leadership and social media materials in collaboration with content specialists, agency partners, and business teams.• Review campaign and collateral output to ensure brand guidelines are applied consistently across materials produced by internal and external creative resources. 02720-0013445119
2026-05-28T00:00:00Z

Marketing Manager

Atlanta, GA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
The Marketing Manager plays a central role in leading and executing marketing initiatives across property listings, brand efforts, digital content, and marketing operations. This position ensures all marketing activities—from property launches to company communications—are organized, accurate, and delivered on schedule.This role oversees the rollout of hotel investment opportunities, including building listings, managing email campaigns, updating deal statuses, and maintaining consistency across all marketing channels. It also supports broader brand initiatives by managing social media content, updating website materials, and contributing to campaigns, announcements, and public relations efforts.In addition, the Marketing Manager supports thought leadership initiatives, including Teague Talks and the Hunter Conference, by coordinating content promotion, repurposing assets, and managing digital marketing efforts tied to key events and releases.The role also manages marketing operations, including calendars, timelines, and project coordination across multiple priorities, while maintaining databases and identifying opportunities to improve efficiency and workflows.Overall, this is a highly visible, cross-functional role that requires strong project management, communication, and the ability to manage multiple priorities in a fast-paced environment.
2026-06-04T00:00:00Z

Customer Success Coordinator

Oceanside, CA
onsite
Temporary / Contract
24 - 30 USD / Hourly
A well-known lifestyle and apparel company based in Oceanside is hiring a Customer Success Coordinator to support customer experience, order management, and brand communication initiatives. This is a great opportunity for someone who enjoys working in creative, collaborative environments and wants to be part of a growing consumer brand with a strong presence in Southern California. The company is looking for someone personable, organized, and genuinely good with people — someone who can problem solve quickly while creating a positive customer experience. Day-to-Day Responsibilities<ul><li>Respond to customer inquiries through email, phone, and online platforms</li><li>Assist with order tracking, product questions, and account support</li><li>Coordinate with warehouse and operations teams regarding shipping updates</li><li>Help maintain CRM notes and customer communication records</li><li>Support social media customer interactions and online reviews</li><li>Assist with administrative projects and customer experience initiatives</li></ul>
2026-05-27T00:00:00Z

Channel Marketing Manager

Kearneysville, WV
onsite
Permanent / Full Time
95000 - 115000 USD / Yearly
We are looking for a Channel Marketing Manager to lead residential channel marketing efforts. This role connects sales priorities with marketing strategy, shaping programs that strengthen retail partnerships, support field teams, and expand demand across key customer segments. The successful candidate will guide multi-channel campaigns, develop audience-focused content, and use performance insights to improve engagement and revenue growth. Responsibilities:• Build and carry out annual channel marketing strategies that align product launches, promotions, media activity, merchandising support, public relations, and sales enablement initiatives.• Oversee retail media programs with major home improvement partners, ensuring campaigns are effectively planned, launched, and optimized to support business objectives.• Produce and update marketing collateral, digital content, videos, photography, and customer-facing tools tailored to homeowners, contractors, builders, and design professionals.• Lead demand generation efforts through digital campaigns and marketing automation platforms to increase lead volume and strengthen customer engagement.• Partner with technical and product-focused teams to coordinate training resources and deliver education on product use, installation practices, and application benefits.• Strengthen field sales effectiveness by identifying useful tools, recommending process improvements, and supporting programs that address channel-specific needs.• Manage channel-related content across company websites and external platforms, maintaining accuracy, relevance, and brand consistency.• Review campaign, sales, and channel performance data on a regular basis to assess results, guide decisions, and highlight opportunities for growth.• Gather customer and market feedback to inform product positioning, future planning, and collaboration across marketing, sales, and product management teams.• Support regional marketing events and national trade show participation while coordinating internal approvals to ensure technical accuracy, legal compliance, and brand alignment
2026-05-27T00:00:00Z

Customer Success Specialist

Plano, TX
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Plano, Texas in a contract capacity with the potential for a long-term opportunity. This position supports business customers by managing order-related activity, responding to service requests, and keeping day-to-day account information accurate and up to date. The role also contributes to billing operations and monthly financial reporting, making it a strong fit for someone who is organized, service-minded, and comfortable handling administrative details in a fast-paced IT software environment. Responsibilities: • Provide timely support to business clients by resolving questions, addressing service needs, and maintaining a high-quality customer experience across phone and email channels. • Coordinate order processing from initial request through completion, ensuring records are accurate and customer expectations are clearly communicated. • Maintain inventory information and assist with product availability tracking to support smooth fulfillment activities. • Support shipping and receiving tasks on an occasional basis, helping manage related documentation and status updates when needed. • Prepare and issue customer invoices, manage billing follow-up communications, and respond to questions related to charges or payment status. • Create and process credit notes with proper supporting records, ensuring documentation is complete and aligned with internal standards. • Perform data entry and general administrative work to keep customer, order, and billing information current and organized. • Complete monthly financial reporting activities accurately and within expected deadlines to support business operations.
2026-06-04T00:00:00Z

Customer Success Specialist

Omaha, NE
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Success Specialist to support policyholders and customers with prompt, attentive service in Omaha, Nebraska. This Long-term Contract position is ideal for someone who thrives in a fast-paced insurance environment, communicates clearly across phone and email, and enjoys helping customers resolve service-related issues. The role focuses on delivering a positive client experience by addressing inquiries, troubleshooting access and connectivity concerns, and guiding customers through solutions with accuracy and care. Responsibilities:• Respond to customer inquiries through inbound calls and email while providing courteous, solution-focused support• Assist customers with account-related questions and service needs by gathering details, clarifying concerns, and offering accurate information• Troubleshoot connectivity and access issues by identifying root causes and walking customers through practical next steps• Navigate multiple browser windows and internal systems efficiently to research cases and document interactions• Maintain clear written correspondence that reflects accuracy and a strong customer-first mindset• Monitor open issues and follow up as needed to ensure concerns are fully addressed and resolved in a timely manner• Collaborate with internal teams when escalations are needed to support customer retention and service quality
2026-06-02T00:00:00Z

Customer Success Specialist

Phoenix, AZ
onsite
Temporary to Hire
25 - 26.44 USD / Hourly
We are looking for a Customer Success Specialist to join a healthcare technology team in Phoenix, Arizona. This hybrid position focuses on helping clients use a SaaS platform effectively by addressing support needs, resolving application issues, and providing clear guidance on system functionality. The role is ideal for someone who enjoys delivering responsive service, navigating technical questions, and building positive client experiences in a fast-paced support setting. Responsibilities:• Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up.• Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage.• Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software.• Support customers with questions tied to front-office processes, clinical workflows, and routine operational tasks within the system.• Provide a high standard of service by communicating clearly, showing urgency, and keeping clients informed until issues are addressed.• Route more advanced or specialized problems to higher-level technical teams when additional expertise is needed.• Help create and update internal and client-facing knowledge articles, troubleshooting steps, and frequently asked questions.• Partner with cross-functional teams to speed issue resolution and promote a consistent support experience.
2026-06-04T00:00:00Z

Customer Success Specialist

West Des Moines, IA
onsite
Temporary to Hire
20 - 22 USD / Hourly
If you’re the kind of professional who takes pride in delivering a seamless customer experience—and you know the details matter just as much as the conversation—this opportunity is worth your attention. A growing insurance organization in West Des Moines is seeking a Customer Success Specialist to support new business operations and serve as a trusted point of contact for agents. What You’ll Do:<ul><li>Provide prompt, professional responses to incoming customer inquiries related to new business services</li><li>Guide clients through policy questions, account updates, and service-related needs</li><li>Accurately enter and maintain customer data across internal systems</li><li>Utilize CRM and internal tools to document interactions and track follow-ups</li><li>Review new business submissions, identify discrepancies, and support processing efforts</li><li>Communicate effectively with both customers and internal teams via phone and email</li></ul>If you are someone who thrives in a structured but fast-paced environment, please apply to this role today! 515.706.4974 or apply through our Robert Half website.
2026-05-26T00:00:00Z

Customer Success Specialist

Meridian, ID
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Meridian, Idaho on a Contract basis. In this role, you will help deliver responsive service across e-commerce channels by assisting customers, supporting order activity, and keeping records accurate and up to date. This position is well suited for someone who enjoys solving routine customer needs, staying organized in a fast-paced environment, and collaborating closely with internal team members to maintain a positive customer experience. Responsibilities: • Respond to customer inquiries across online channels with timely updates on orders, shipments, and product-related questions. • Identify situations that require additional support and route more complex customer concerns to the appropriate team lead. • Assist with return, refund, and cancellation requests while maintaining accurate tracking of related activity. • Review supporting documents for customer returns and credits and help ensure information is ready for internal financial processing. • Monitor incoming marketplace and website messages, prioritize urgent issues, and help maintain consistent response coverage. • Support online operations by checking customer feedback activity, assisting with basic inventory verification, and updating order details in business systems. • Keep customer and order records organized and accurate to support smooth day-to-day service operations. • Coordinate with warehouse teams to help ensure orders are directed appropriately and processed efficiently. • Provide general administrative and operational assistance to the customer support function as business needs evolve.
2026-06-04T00:00:00Z

Customer Excellence Associate

West Des Moines, IA
onsite
Temporary to Hire
21.5 - 22.5 USD / Hourly
A dynamic and growing insurance company in Urbandale is looking for contract to hire Customer Excellence Associate who can juggle customer needs, system navigation, and process accuracy—all without missing a beat. This is a great opportunity for someone who enjoys staying busy, learning quickly, and making an impact from day one. In This Role, You Will:<ul><li>Act as a go-to resource for customer inquiries related to new business</li><li>Deliver a high-quality customer experience through clear and timely communication</li><li>Maintain accurate customer records across multiple systems</li><li>Leverage CRM tools to manage daily workflow and follow-ups</li></ul> Ready to be part of a team where your work keeps business moving forward? Apply through our Robert Half website today or call 515.706.4974!
2026-05-26T00:00:00Z

Email Marketing Manager

Seattle, WA
onsite
Temporary / Contract
38 - 44 USD / Hourly
Robert Half is partnering with our client in this search, a Fortune 500 leader in the retail and consumer services industry, to hire an Email Marketing & Onsite Merchandising Manager for a highly collaborative digital marketing team. This is an exciting opportunity for a marketing professional who thrives in fast-paced environments, enjoys driving customer engagement through data-driven campaigns, and has experience managing high-volume email marketing initiatives from strategy through execution. Location: Seattle, WA (Hybrid – 2-3 days onsite, remainder remote)Duration: 1-year contractHours: 40 hours/weekPay Rate: $35–43/hour Position OverviewThe Email Marketing & Onsite Merchandising Manager will lead the planning, execution, optimization, and reporting of customer-facing email campaigns and onsite marketing initiatives designed to drive engagement, traffic, and conversions. This role will partner cross-functionally with creative, marketing operations, analytics, and business stakeholders to deliver compelling campaigns that enhance the customer experience and support business growth objectives. The ideal candidate is highly organized, analytical, detail-oriented, and comfortable managing multiple projects simultaneously while leveraging performance data to inform marketing strategy and optimization efforts. Key Responsibilities:<ul><li>Own end-to-end execution of email marketing campaigns, including audience targeting, segmentation, creative coordination, deployment, reporting, and optimization</li><li>Plan and execute lifecycle marketing and onsite merchandising initiatives that drive customer engagement, registrations, and conversions</li><li>Analyze campaign performance metrics including open rates, click-through rates, conversions, traffic trends, and customer engagement insights to identify optimization opportunities</li><li>Develop reporting dashboards and provide weekly, monthly, and quarterly updates on campaign performance, project status, and marketing KPIs</li><li>Partner closely with creative, marketing operations, analytics, and cross-functional business teams to develop campaign strategies and technical requirements</li><li>Coordinate multiple concurrent marketing initiatives while proactively identifying and resolving project blockers</li><li>Utilize customer data and marketing insights to support data-driven decision-making and continuous campaign improvement</li><li>Contribute to testing strategies and optimization efforts to improve overall customer experience and campaign effectiveness</li><li>Support onsite merchandising and digital marketing efforts aligned with broader customer acquisition and retention initiatives</li><li>Communicate campaign results, recommendations, and performance insights clearly to stakeholders and leadership teams</li></ul>
2026-05-27T00:00:00Z

Email Marketing Manager

Arlington, TX
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Email Marketing Manager📍 Location: On-site - Arlington, TXWe’re looking for an Email Marketing Manager with a strong track record in campaign execution and performance management to drive engagement, retention, and revenue through strategic email marketing initiatives. This role will own the end-to-end email lifecycle — from planning and execution to optimization and reporting.What You’ll Do<ul><li>Lead end-to-end email campaign execution, including planning, segmentation, deployment, and QA</li><li>Manage and optimize automated and triggered email programs (lifecycle, nurture, retention, etc.)</li><li>Analyze performance metrics (open rates, CTR, conversion, revenue) to drive continuous improvement</li><li>Develop testing strategies (A/B and multivariate) to optimize subject lines, content, timing, and audience segmentation</li><li>Partner with creative and content teams to produce compelling, on-brand email experiences</li><li>Own email calendar and ensure alignment with broader marketing campaigns and business priorities</li><li>Monitor deliverability, list health, and compliance with email marketing best practices</li><li>Report on campaign performance and provide actionable insights to stakeholders</li></ul>
2026-05-07T00:00:00Z

Customer Exchange Representative

Brick, NJ
onsite
Permanent / Full Time
55000 - 75000 USD / Yearly
Benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li><li>paid holidays</li></ul>Responsibilities:<ul><li>Coordinate all phases of complex financial transactions from initiation through completion</li><li>Serve as the primary point of contact for clients, ensuring a high level of service and responsiveness throughout the process</li><li>Manage client accounts, including tracking timelines, overseeing fund transfers, and coordinating with third parties</li><li>Maintain accurate records and ensure all activities meet compliance and regulatory requirements</li></ul>
2026-05-12T00:00:00Z