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248 results for Customer Experience Marketing Manager jobs

Client Experience Manager

Little Rock, AR
onsite
Temporary / Contract
22 - 29 USD / Hourly
We are looking for a Client Experience Manager to support daily operations in a financial advising office and create a welcoming, detail-oriented experience for clients and callers in Little Rock, Arkansas. This Long-term Contract position is ideal for someone who is highly organized, service-focused, and comfortable balancing administrative coordination with front-office support in a financial advising office. The role involves managing routine office tasks, maintaining accurate records, and ensuring inquiries are handled promptly and effectively. Responsibilities:• Welcome visitors and provide courteous front-desk support to ensure a positive experience for clients and guests.• Respond to incoming calls, direct inquiries appropriately, and relay messages with accuracy and care.• Perform a range of administrative tasks to support day-to-day office operations and team efficiency.• Maintain organized records and complete data entry activities with a strong focus on accuracy and timeliness.• Coordinate office communications, schedules, and general clerical support as needed.• Assist with document preparation, filing, and other operational duties that help keep workflows running smoothly.
2026-08-21T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver HVAC product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning HVAC sessions.• Monitor daily call center activity and provide guidance that helps resolve customer HVAC questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for HVAC equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-08-19T00:00:00Z

Customer Experience Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are seeking a dedicated Customer Experience Specialist to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-08-10T00:00:00Z

Customer Experience Specialist

Collierville, TN
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in Collierville, Tennessee on a Contract to Permanent basis. In this role, you will serve as a key point of contact for customers, helping manage orders, answer product and pricing questions, and support a smooth fulfillment experience from initial request through delivery. This opportunity is ideal for someone who is organized, service-driven, and comfortable balancing multiple customer needs in a fast-moving environment. Responsibilities: • Support customers through phone, email, and system-based communication by providing timely and detail-focused assistance. • Enter, review, and confirm customer orders with a high level of accuracy to help ensure efficient processing. • Address questions related to product details, pricing, inventory levels, and order progress using available tools and internal resources. • Work closely with sales, operations, and distribution teams to coordinate fulfillment activities and meet customer expectations. • Monitor shipments and provide status updates while helping resolve delivery delays or order discrepancies. • Oversee assigned accounts and maintain consistent service levels across a high volume of interactions. • Investigate customer concerns, document issues clearly, and drive timely solutions that support satisfaction and retention. • Use multiple software platforms and established procedures to manage daily tasks and maintain service quality standards.
2026-08-20T00:00:00Z

Customer Experience Specialist

Scottsdale, AZ
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Scottsdale, Arizona in a contract capacity with the potential for a permanent role. This position supports the customer journey from order placement through delivery, ensuring accurate processing, timely follow-up, and a positive service experience. The ideal candidate brings strong organization, clear communication, and the flexibility to contribute across multiple operational and customer-facing tasks in a collaborative environment. Responsibilities: • Manage customer orders by entering transactions into business systems and maintaining accurate order records from receipt through completion. • Verify sales documentation and billing details to ensure information is complete, correct, and aligned across internal records. • Coordinate outbound shipments directly from the office and work with external fulfillment partners to support timely delivery. • Communicate with customers regarding order questions, exceptions, or delays, and take ownership of resolving issues efficiently. • Support onboarding of new customer accounts by setting up profiles and maintaining accurate information in company systems. • Monitor inventory information and help keep stock records current to support order accuracy and fulfillment needs. • Review ecommerce activity for incoming orders, address declined transactions, and maintain the administrative side of the online store. • Prepare shipping documentation and carrier labels as needed to facilitate smooth distribution activities.
2026-08-21T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
Location: San Diego, CAEmployment Type: Contract-to-HireWork Schedule: Full-timeWork Arrangement: On-site for the first 6 months; transitions to hybrid (3 days remote / 2 days in office) after 6 months About the OpportunityOur nonprofit client is seeking a compassionate and people-focused Customer Experience Coordinator to join their team. This is an excellent opportunity for someone who enjoys supporting others, creating positive experiences, and working in a high-volume contact center environment. The ideal candidate will be comfortable assisting individuals from diverse backgrounds and providing thoughtful, solutions-oriented support.The ideal candidate is patient, empathetic, and personable, with the ability to remain calm and professional while handling a variety of questions and concerns.Responsibilities<ul><li>Serve as a primary point of contact for individuals seeking information, assistance, and support</li><li>Handle a high volume of inbound calls and interactions with professionalism and empathy</li><li>Communicate clearly with customers to understand their needs and provide appropriate assistance</li><li>Guide individuals through processes, answer questions, and help resolve concerns</li><li>Create a positive customer experience by providing attentive, respectful, and personalized service</li><li>Accurately document interactions, requests, and follow-up needs in internal systems</li><li>Coordinate with internal teams to ensure questions and issues are addressed promptly</li><li>Recognize situations requiring additional assistance and escalate appropriately</li><li>Follow established procedures while maintaining confidentiality and accuracy</li><li>Contribute to team goals related to service quality, productivity, and customer satisfaction</li><li> </li></ul>
2026-08-17T00:00:00Z

Customer Experience Specialist

Middletown, OH
onsite
Temporary to Hire
25 - 28 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Middletown, Ohio in a contract-to-permanent capacity. This role focuses on delivering responsive support to customers, coordinating order activity, and maintaining clear communication across sales and internal partners. The ideal candidate is organized, service-oriented, and comfortable managing account details, resolving issues, and keeping customer information accurate and up to date. Responsibilities: • Provide prompt, attentive support for assigned customer accounts and help ensure orders, updates, and deliveries stay on schedule. • Partner with sales team members to review customer needs, track account activity, address concerns, and communicate pricing or order changes. • Maintain accurate account records, reports, and documentation within company databases and customer files. • Identify service or workflow issues and suggest practical improvements related to products, packaging, shipping, billing, or overall customer experience. • Document customer inquiries, interactions, resolutions, and follow-up actions thoroughly and consistently. • Coordinate with production, transportation, and accounting teams to manage returns, credits, and replacement orders when needed. • Support new product requests and order coordination by working with sourcing teams across company locations. • Assist new customers through account setup, including credit application steps and required documentation. • Learn and use company platforms and specialized customer systems to process quotes, manage orders, and support account needs. • Participate in after-hours or weekend on-call coverage as required to support customer and sales operations.
2026-08-21T00:00:00Z

customer experience specialist

Norwalk, CT
onsite
Temporary / Contract
20 - 22 USD / Hourly
Customer Experience Specialist – Norwalk, CTWe are seeking personable, customer-focused professionals for ongoing Customer Experience Specialist opportunities in the Norwalk, CT area. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where communication and follow-through are key.Responsibilities<ul><li>Serve as a primary point of contact for customers via phone and email</li><li>Respond to customer questions, requests, and concerns in a timely and professional manner</li><li>Provide accurate information regarding products, services, orders, or accounts</li><li>Assist with resolving customer issues and escalate concerns when appropriate</li><li>Enter and update customer information accurately within internal systems and CRM platforms</li><li>Process orders, requests, account updates, and other customer transactions</li><li>Maintain detailed documentation of customer interactions</li><li>Coordinate with internal departments to ensure customer needs are addressed</li><li>Follow up with customers to ensure timely resolution and a positive experience</li><li>Support additional customer service and administrative projects as needed</li></ul>
2026-08-11T00:00:00Z

Customer Experience Specialist

Los Angeles, CA
onsite
Temporary to Hire
24.7 - 26 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team as a Customer Experience Specialist. This contract opportunity with potential for a long-term role is ideal for someone who enjoys building strong client relationships, handling detailed account work, and delivering dependable support in a high-volume setting. The right candidate will bring strong communication skills, a sharp eye for accuracy, and a genuine interest in long-term career growth. Responsibilities: • Oversee customer agreement renewals and keep order details, account documentation, and contract records current and accurate. • Examine customer profiles, contract terms, and database entries to confirm information is complete, correct, and aligned with company standards. • Validate reported hours, process account updates, and complete assigned tasks within required timeframes. • Respond to customer questions through phone and email while providing clear, attentive service across multiple browser-based systems. • Resolve account and connectivity-related concerns by researching issues, identifying next steps, and following through to completion. • Look for ways to strengthen the customer experience while recognizing opportunities to support additional services when appropriate. • Build trust with customers by maintaining responsive communication and ensuring a consistent, high-quality service experience.
2026-08-05T00:00:00Z

Customer Experience Specialist

Irmo, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a short-term Contract opportunity supporting a ~2 month project in Irmo, South Carolina. This position is ideal for someone who enjoys engaging with customers, coordinating outreach, and creating positive interactions that help drive business results. The role moves quickly and offers the chance to contribute immediately, with potential for longer-term consideration based on project success. Responsibilities:• Conduct outbound outreach to prospective customers and schedule appointments that support the pilot program’s goals.• Respond to customer questions through phone and email while delivering attentive, service-focused communication.• Manage multiple browser-based tools and internal systems efficiently to document interactions and track follow-up activity.• Identify customer concerns, including basic connectivity-related issues, and direct inquiries to the appropriate support path when needed.• Maintain accurate records of conversations, appointment outcomes, and next steps to keep the project organized and on schedule.• Collaborate with team members and leadership to share feedback, improve engagement efforts, and support daily performance targets.
2026-08-21T00:00:00Z

Customer Experience Specialist

Bangor, MI
onsite
Temporary / Contract
18.2115 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to support parts-related customer interactions for a machinery manufacturing operation in Bangor, Michigan. This Long-term Contract position centers on delivering timely order support, coordinating availability updates, and helping customers navigate urgent and routine parts needs with professionalism. The role combines customer service and inventory-focused coordination, requiring strong communication, system navigation, and close partnership with internal planning teams. This role is 100% onsite, M-F, 8am-5pm. Responsibilities:• Process customer parts orders accurately and maintain clear documentation within internal systems.• Monitor open orders and provide customers with timely updates on status, delays, and expected availability.• Coordinate with planning and supply teams to help fulfill requests, including locating inventory across multiple facilities when needed.• Respond to expedited requests and urgent inquiries with a high level of professionalism and follow-through.• Prepare and communicate parts availability information and quotations to support customer purchasing decisions.• Review order backlogs and proactively reach out to customers when timelines change or items become past due.• Use online portals and internal platforms to track inventory, confirm order details, and share accurate information with customers.• Support global parts activity by assisting domestic and international customers with order-related questions and shipment coordination.
2026-08-17T00:00:00Z

Customer Experience Specialist

Indianapolis, IN
onsite
Temporary / Contract
23.08 - 30.77 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-08-19T00:00:00Z

Customer Experience Specialist

Middletown, OH
onsite
Temporary to Hire
21 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to support clients and internal teams by keeping orders, account activity, and service requests moving efficiently from start to finish. This contract opportunity with potential for a permanent role is based in Ohio and is ideal for someone who excels at communication, organization, and solving customer issues in a fast-paced environment. The person in this role will help create a positive client experience by coordinating across departments, maintaining accurate account information, and ensuring timely follow-up on customer needs. Responsibilities: • Serve as the primary point of contact for assigned customers or territories, responding promptly and ensuring requests are handled within expected timeframes. • Partner with sales team members to stay informed on client needs, order activity, pricing updates, concerns, and overall account status. • Maintain accurate customer records, reports, and account documentation within company databases and related systems. • Review workflows and customer feedback to identify opportunities to improve service, packaging, shipping, billing, or other operational processes. • Document customer communications thoroughly, including questions, concerns, resolutions, and any follow-up actions taken. • Coordinate with production, transportation, and accounting teams to manage returns, credits, replacement orders, and other service-related needs. • Support new business activity by assisting with product inquiries, quote preparation, and customer account setup, including credit application paperwork. • Learn and use company platforms and customer-specific software tools to manage orders, quoting, and service requirements effectively. • Participate in on-call support coverage as needed, including occasional evenings, weekends, and holidays. • Provide additional customer and sales support duties as business needs require.
2026-08-20T00:00:00Z

Customer Experience Specialist

Collierville, TN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in Collierville, Tennessee on a contract basis with the potential for a permanent role. This position supports customers throughout the order cycle by handling inquiries, entering and validating orders, and coordinating with internal teams to keep service levels high. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-moving environment while maintaining a detail-oriented, customer-first approach. Responsibilities: • Manage customer communication across phone, email, and internal systems to provide timely and accurate support. • Enter, review, and confirm customer orders while ensuring details are complete and aligned with company procedures. • Address questions related to product information, pricing, inventory availability, and order progress. • Work closely with sales, operations, and distribution partners to support fulfillment needs and maintain a smooth customer experience. • Monitor shipments and provide updates to customers regarding delivery timelines and order status. • Research service issues, discrepancies, and account concerns, then drive resolution with appropriate internal teams. • Oversee assigned customer accounts and maintain consistent service quality across a high volume of interactions. • Use CRM and other business systems effectively to document activity, track requests, and support daily service operations.
2026-08-17T00:00:00Z

Customer Success Manager

Hayward, CA
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
We are looking for a Customer Success Manager to support a portfolio of government contracted accounts the East Bay, California. This role focuses on strengthening client relationships, guiding accounts through the full-service lifecycle, and partnering with internal teams to maintain a high standard of support. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to turn client feedback into practical improvements. Responsibilities:• Manage a group of assigned school accounts and serve as the primary point of contact for day-to-day client needs.• Guide customers through each stage of the account relationship, from onboarding and ongoing support to issue resolution and retention efforts.• Hold recurring check-ins with clients to review service performance, address concerns, and identify opportunities to improve satisfaction.• Partner with operations and nutrition teams to investigate service challenges and coordinate timely, effective solutions.• Maintain organized account calendars, activity checklists, and client records to ensure follow-through on commitments and next steps.• Keep customer information, account updates, and service details current within internal tracking systems and CRM tools.• Monitor service trends, document recurring issues, and recommend process enhancements that improve the customer experience.• Provide responsive support for inbound client questions and escalate complex matters when needed to protect account health
2026-08-08T00:00:00Z

Customer Experience Representative

Elfin Forest, CA
onsite
Temporary / Contract
23.5 - 25.5 USD / Hourly
Great customer service isn't just about answering the phone—it's about knowing how to solve the problem.A growing life sciences company in San Marcos is looking for a Customer Experience Representative to join its team. This role is a great match for someone who enjoys helping customers, learning products, and working with multiple departments to find solutions.You'll act as a key connection between customers and internal teams including Sales, Operations, Shipping, and Accounting. The company is looking for someone who is personable, detail-oriented, and comfortable taking ownership of customer issues from beginning to end.Responsibilities<ul><li>Respond to customer questions by phone and email</li><li>Provide order status, product availability, and shipping information</li><li>Enter and update customer orders in the company's system</li><li>Research account, billing, and shipment discrepancies</li><li>Coordinate with Operations and Shipping to resolve delivery issues</li><li>Process returns, credits, and replacement requests</li><li>Maintain accurate customer records and account information</li><li>Follow up with customers to ensure issues are fully resolved</li><li>Assist Sales with quotes, customer documentation, and account updates</li><li>Identify recurring customer issues and communicate trends to management</li></ul>
2026-08-10T00:00:00Z

Customer Service Manager

Vernon-Rockville, CT
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
Customer Service ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally. Job Description<ul><li>Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture</li><li>Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met</li><li>Serve as the point of escalation for complex customer service and account-related issues</li><li>Build strong client relationships through proactive communication and service support</li><li>Monitor team performance metrics, including response times, open work order aging, and service levels</li><li>Support new account rollouts and partner cross-functionally to ensure smooth implementation</li><li>Oversee quoting, work order communication, and account documentation processes</li><li>Partner with the Director on special projects with priority clients</li></ul> Qualifications<ul><li>Associates or Bachelors Degree preferred</li><li>5+ years of experience in customer service, account management, or related role</li><li>2+ years of leadership or supervisory experience( you will oversee a small team)</li><li>Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments</li><li>Strong communication, organizational, and problem-solving skills</li></ul> If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.
2026-07-24T00:00:00Z

Customer Service Manager

Tacoma, WA
onsite
Temporary / Contract
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to support service operations and deliver an outstanding experience for customers in Frederickson, Washington. This Long-term Contract position is ideal for someone who is detail oriented and can lead day-to-day customer interactions, coordinate service requests, and keep communication flowing across a fast-paced support environment. The role requires someone who can balance team oversight, account care, and scheduling accuracy while maintaining high service standards. Responsibilities:• Lead daily customer service activities and guide the team in resolving inquiries with professionalism, urgency, and care.• Manage customer accounts by addressing service needs, documenting interactions, and strengthening ongoing client relationships.• Oversee call center workflows to ensure incoming requests are handled efficiently and escalated appropriately when needed.• Coordinate job scheduling and dispatch activities to align field service resources with customer requirements and timelines.• Use computer-aided dispatch tools to monitor assignments, track service progress, and support timely updates.• Review service performance trends, identify process gaps, and implement practical improvements that enhance response quality.• Partner with internal teams to communicate priorities, resolve operational issues, and maintain a smooth customer experience.
2026-08-18T00:00:00Z

Customer Service Manager

Shelton, CT
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Customer Service Manager - (Full- Time, Permanent!!)Location: Shelton, CTSalary: $85,000 - $100,000 DOE Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!! This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply. Key Responsibilities<ul><li>Lead, mentor, and develop a team of Customer Service professionals.</li><li>Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.</li><li>Handle and resolve escalated customer concerns in a professional, timely, and effective manner.</li><li>Establish performance expectations, conduct coaching sessions, and complete employee evaluations.</li><li>Identify opportunities to improve customer service processes and operational efficiency.</li><li>Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.</li><li>Monitor service metrics, prepare reports, and implement continuous improvement initiatives.</li><li>Foster a positive, customer-focused culture while maintaining high employee engagement.</li></ul>Qualifications<ul><li>5+ years of management experience leading a Customer Service or Accounts Receivable team.</li><li>Proven experience resolving escalated customer service situations with professionalism and sound judgment.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent interpersonal, communication, and conflict-resolution abilities.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.</li><li>Bachelor's degree is preferred but not required with equivalent leadership experience.</li></ul>Compensation & Benefits<ul><li>Competitive salary: $85,000 - $100,000 DOE</li><li>Comprehensive medical, dental, and vision insurance</li><li>Generous Paid Time Off (PTO) package</li><li>Paid holidays</li><li>401(k) with company match</li></ul>Please apply to Daniele.Zavarella@roberthalf(com)
2026-07-23T00:00:00Z

Customer Service Manager

Baytown, TX
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-07-30T00:00:00Z

Customer Service Manager

Inglewood, CA
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
Customer Relations ManagerPosition Overview:The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.Key Responsibilities:<ul><li>Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.</li><li>Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.</li><li>Work closely with sales, operations, and other internal departments to resolve customer issues.</li><li>Prepare and analyze customer service reports and performance metrics.</li><li>Use NetSuite to access and manage customer and order-related information.</li><li>Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.</li><li>Help develop and improve customer relations processes and procedures.</li><li>Provide leadership, guidance, and support to the customer service team.</li></ul>
2026-08-19T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-08-19T00:00:00Z

Customer Service Manager

Irvine, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment. Responsibilities:• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.
2026-08-22T00:00:00Z

Marketing Manager

Syracuse, NY
remote
Permanent / Full Time
105000 - 120000 USD / Yearly
Remote job!!!! Chris Preble from Robert Half is looking for an experienced Marketing Manager to join a fast-growing organization serving both business and consumer audiences across the US. This role is suited to a strategic, hands-on marketer who can shape brand direction, drive demand generation, and translate complex offerings into clear, compelling market messages. The position works closely with leadership, sales, content, and social media partners to build integrated campaigns that support expansion and measurable business growth. Responsibilities:• Lead the planning and execution of an integrated marketing roadmap that supports revenue growth and broader market reach.• Build and manage multi-channel initiatives for both business and consumer segments, adapting tactics to audience needs and campaign goals.• Design targeted programs aimed at engaging senior decision-makers and generating strong interest from prospective clients.• Collaborate with content and social media stakeholders to define campaign narratives, messaging priorities, and creative direction.• Align digital, social, web, outbound, and sales communications to present a consistent and recognizable brand experience.• Create clear positioning and persuasive messaging that simplifies complex products or services for external audiences.• Partner with company leadership and sales teams to develop lead-generation efforts that convert interest into new business opportunities.• Oversee the development of sales support materials such as presentations, case studies, digital assets, and other collateral.• Track campaign performance through analytics and use insights to refine audience targeting, engagement strategies, and conversion outcomes.• Help strengthen marketing processes and operational infrastructure to support a rapidly scaling environment while balancing multiple active priorities.
2026-08-15T00:00:00Z

Marketing Manager

Orlando, FL
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Marketing Manager to lead day-to-day marketing operations and ensure campaigns are delivered with consistency, quality, and strong execution in Orlando, Florida. This role partners closely with leadership to turn strategic goals into clear campaign plans, coordinate cross-functional production, and keep priorities moving across content, video, design, and outreach. The ideal candidate brings strong team leadership, sound editorial judgment, and the ability to use performance insights to strengthen campaign results. Responsibilities: • Direct marketing workflows within project management systems, ensuring deadlines, priorities, and deliverables remain organized and on schedule • Guide and support a multidisciplinary marketing team, providing coaching, feedback, and development across content, video, production, and outreach functions • Oversee hiring, onboarding, and training for new team members and external contributors, including contractors engaged for specialized project work • Facilitate recurring team meetings, individual check-ins, and performance conversations to maintain alignment and accountability • Collaborate with organizational leadership to shape campaign direction and convert broader business objectives into practical briefs and executable plans • Build and maintain campaign schedules and editorial calendars that support coordinated, multi-channel marketing efforts • Uphold and refine brand standards while serving as the final reviewer for marketing materials before release • Assess campaign effectiveness using GA4, Google Search Console, and internal reporting tools to guide optimization and future planning • Apply AI-enabled tools such as ChatGPT and Claude to improve research, streamline content development, and increase operational efficiency
2026-08-05T00:00:00Z