We are looking for an experienced and driven Sales & Marketing Manager to oversee sales operations and marketing initiatives in Houston, Texas. This role combines strategic leadership with hands-on sales responsibilities, making it ideal for someone passionate about building relationships and driving growth. If you excel in leading teams and cultivating partnerships, this is an exciting opportunity to make a significant impact.<br><br>Responsibilities:<br>• Lead and mentor inside sales teams to achieve performance goals and foster growth.<br>• Spend dedicated time on the showroom floor to engage with customers and staff, ensuring an exceptional customer experience.<br>• Develop and maintain strong relationships with vendors and clients to support business growth.<br>• Evaluate sales performance through metrics and reporting, identifying opportunities for improvement.<br>• Collaborate with internal teams to align on business objectives and performance targets.<br>• Utilize cloud-based systems to manage operations, reporting, and data analytics effectively.<br>• Travel regularly to other locations to support sales efforts and team development.<br>• Shape and execute marketing strategies to enhance brand visibility and drive sales.<br>• Organize and participate in marketing events to promote products and services.<br>• Provide leadership and guidance to ensure a cohesive and motivated sales team.
<p>We are looking for a skilled Social Media Community Manager to join our client's team in Grand Rapids, Michigan. In this long-term contract position, you will be instrumental in building meaningful connections with online audiences and ensuring outstanding customer engagement across social platforms. This is an exciting opportunity to contribute to a dynamic company with reputable brands, servicing as the main social media customer support specialist, and make a positive impact through strategic online communication. If you have 1-2+ years of experience in a customer success position, or strong background in social media community engagement, apply today! </p><p><br></p><p>Responsibilities:</p><p>• Monitor and respond to online reviews, addressing both positive and negative feedback professionally.</p><p>• Utilize social media management tools like Sprout to tag posts and engage with the community effectively.</p><p>• Moderate and manage Facebook groups, identifying urgent posts and ensuring timely responses.</p><p>• Engage with customers by responding to comments, direct messages, and inquiries across all social channels.</p><p>• Conduct research to address customer questions, providing thoughtful solutions and valuable resources.</p><p>• Foster strong community engagement by maintaining consistent and friendly communication.</p><p>• Develop strategies to enhance the brand's online presence and customer satisfaction.</p><p>• Collaborate with internal teams to align social media efforts with overall marketing goals.</p><p>• Track and analyze social media performance metrics to optimize engagement strategies.</p>
We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, California. In this role, you will play a pivotal part in enhancing customer satisfaction, loyalty, and retention strategies for subscription-based beauty brands. The position requires a strong focus on operational excellence, vendor management, and collaboration across departments to drive impactful initiatives.<br><br>Responsibilities:<br>• Develop and implement customer experience and retention strategies to enhance satisfaction and engagement.<br>• Design and manage loyalty programs, including Surprise & Delight initiatives tailored to customer tenure and behavior.<br>• Oversee vendor operations and ensure adherence to quality standards through performance reviews and coaching.<br>• Optimize CX tools and platforms such as Zendesk, Ada, Shopify, and Recharge to improve efficiency and customer support.<br>• Analyze data trends and create actionable insights to address customer pain points and improve retention.<br>• Collaborate with Product, Marketing, and Creative teams to align customer experience with campaigns and brand strategies.<br>• Act as a key escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.<br>• Monitor key performance metrics and provide regular reports to identify opportunities for improvement.<br>• Lead team meetings and contribute to performance reviews, emphasizing continuous growth and optimization.<br>• Partner with technical teams to recommend enhancements to processes and tools for better customer service delivery.
<p>We are looking for an experienced Product Marketing Manager to join an incredible client of ours in Irvine, California. In this role, you will play a critical part in shaping product strategies, fostering key vendor relationships, and driving cross-functional collaboration to enhance market presence for a marquee consumer product brand (within the home improvement space). The ideal candidate will have a strong background in product management, marketing, and leadership, with a passion for delivering impactful results.</p><p><br></p><p>Responsibilities:</p><p>• Define and implement product strategies, including pricing models and vendor partnerships, to align with business objectives.</p><p>• Lead and mentor a team of product managers and vendor managers, fostering growth and ensuring alignment with company goals.</p><p>• Analyze market trends and customer feedback to identify opportunities for growth and innovation.</p><p>• Oversee vendor relationships, including contract negotiations and joint business planning, to strengthen alliances.</p><p>• Collaborate with cross-functional teams such as Marketing, Technology, Operations, and Training to ensure cohesive product planning and execution.</p><p>• Spearhead sales reporting and forecasting initiatives to inform strategic decisions.</p><p>• Develop long-term product roadmaps and execute plans to enhance product offerings and market positioning.</p><p>• Drive strategic alliances and manage specialty product lines, providing day-to-day guidance to the team.</p><p>• Conduct performance evaluations and provide coaching to support team development.</p><p>• Perform additional duties as required to support organizational goals.</p>
We are looking for a dynamic and results-driven Growth Digital Marketing Manager to lead and implement innovative strategies across digital platforms. This contract position, based in North Palm Beach, Florida, offers an exciting opportunity to drive customer engagement, optimize lead generation, and enhance brand visibility. The ideal candidate will bring expertise in leveraging AI tools and advanced marketing technologies to deliver measurable outcomes.<br><br>Responsibilities:<br>• Develop and execute comprehensive digital marketing strategies to achieve lead generation and customer acquisition goals.<br>• Manage and optimize paid media campaigns, including Google Ads and paid social media initiatives.<br>• Oversee email marketing campaigns, ensuring high engagement and conversion rates through targeted messaging.<br>• Utilize Google Analytics and other tools to track, analyze, and report on campaign performance and ROI.<br>• Integrate Artificial Intelligence (AI) into marketing strategies to enhance personalization and efficiency.<br>• Collaborate with cross-functional teams to align marketing efforts with business objectives.<br>• Monitor industry trends and emerging technologies to stay ahead in the digital marketing space.<br>• Conduct A/B testing to refine campaign elements such as ad copy, visuals, and landing pages.<br>• Ensure consistent brand messaging across all digital channels.<br>• Provide insights and recommendations for continuous improvement in marketing processes.
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>We are looking for a dynamic and creative Marketing Assistant to join our team in Charleston, South Carolina. This is a Contract-to-permanent position, ideal for someone passionate about event coordination, marketing, and building strong community relationships. You will play a vital role in organizing impactful events, managing online platforms, and enhancing brand awareness for our organization. This organization is looking for somehow to help generate new ideas to cast a wider net and reach a larger audience for their marketing and event planning initiatives. </p><p><br></p><p>Responsibilities:</p><p>• Plan and execute both short-term and long-term event strategies to ensure successful outcomes.</p><p>• Identify and establish partnerships with local sponsors to support event initiatives.</p><p>• Create engaging content and regularly update social media platforms, online calendars, and promotional materials.</p><p>• Deliver live presentations on social media platforms, effectively communicating event details and dealership information.</p><p>• Develop event budgets and objectives, ensuring all activities align with approved plans.</p><p>• Monitor and expand the audience for events through targeted promotion and outreach.</p><p>• Oversee all aspects of the event department, including sales, planning, marketing, and administrative functions.</p><p>• Collaborate with the General Manager and Marketing Director to design and implement effective marketing strategies.</p><p>• Ensure outstanding customer service and maintain clear and effective communication throughout all interactions.</p><p>• Analyze event data and performance to improve future strategies and outcomes.</p>
<p>We are looking for an experienced Technical Project/ Product Manager I to join our team in Seattle, Washington. In this role, you will focus on enhancing customer engagement with Prime Video and the Amazon ecosystem by driving innovative lifecycle programs. You will collaborate across teams to deliver impactful marketing strategies, technical solutions, and customer relationship initiatives. This is a long-term contract position offering the opportunity to shape customer experiences and contribute to global entertainment solutions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee software development projects by coordinating efforts between marketing, product, and technical teams to ensure seamless delivery.</p><p>• Lead cross-functional collaboration to establish project teams, allocate resources, and develop schedules to meet milestones and deadlines.</p><p>• Identify and mitigate risks, address bottlenecks, and manage escalations to maintain project progress and alignment with business priorities.</p><p>• Balance technical constraints with business objectives to make informed trade-offs and optimize project outcomes.</p><p>• Develop and implement customer lifecycle programs that enhance engagement through relevant offers and content.</p><p>• Monitor and report on project performance, ensuring alignment with strategic goals and customer satisfaction.</p><p>• Facilitate communication between stakeholders to ensure clarity of objectives and deliverables.</p><p>• Drive innovation in CRM technologies and marketing channels to improve customer retention and activation.</p><p>• Advocate for data-driven decision-making to enhance program effectiveness.</p><p>• Support the development and scaling of software solutions to meet evolving business needs.</p>
<p>We are looking for an experienced Marketing Manager to lead strategic retail marketing initiatives for a manufacturing company in the beauty industry. This role focuses on driving brand presence across retail and digital platforms while ensuring consistent communication and messaging. The ideal candidate will play a pivotal role in overseeing marketing strategies, managing a team, and collaborating across departments to achieve business growth.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive marketing strategies to enhance brand visibility and drive growth across retail and digital channels.</p><p>• Lead product launches, promotional campaigns, and retailer-specific marketing activities to ensure alignment with company objectives.</p><p>• Collaborate with cross-functional teams, including Sales, Trade Marketing, Finance, and Creative, to optimize product flow and category performance.</p><p>• Manage the marketing team, setting clear priorities and providing guidance to ensure timely and precise execution.</p><p>• Oversee digital marketing efforts, including website development, analytics, and media strategies, to maximize online engagement.</p><p>• Monitor and manage the marketing budget, ensuring effective allocation of resources to achieve goals.</p><p>• Analyze market trends and performance metrics to identify opportunities for growth and improvement.</p><p>• Support retail partners and drive distribution expansion in a competitive marketplace.</p><p>• Ensure consistent brand messaging across all communication platforms to maintain a strong brand identity.</p><p>• Utilize financial expertise to manage forecasting, budgeting, and decision-making processes related to marketing initiatives.</p>
<p>Robert Half’s marketing & creative client is seeking a Project Manager for a 6+ month contract in the Greater Boston area. This is a remote, 35 - 40-hour-per-week opportunity; candidates must be willing and able to work eastern (EST) hours. The Project Manager will oversee logistics, communications, documentation, and cross-functional teams for a new initiative. This role will collaborate with internal teams, healthcare professionals, and marketing stakeholders to ensure seamless execution of program initiatives. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and manage communication plans, ensuring alignment across internal teams</li><li>Organize and maintain key documents, including roadmaps, journeys, and resource materials</li><li>Coordinate logistics for in-person and virtual events </li><li>Build and maintain detailed materials and information for programs</li><li>Configure and manage data and system accuracy </li><li>Collaborate with marketing teams to integrate updated resources </li></ul>
We are looking for an experienced Marketing Manager to lead strategic initiatives and drive impactful campaigns in the education sector. This role requires a creative thinker who excels in digital and B2B marketing strategies to enhance brand visibility and engagement. Join our team in Scotch Plains, New Jersey, to make a difference in shaping our marketing efforts.<br><br>Responsibilities:<br>• Develop and execute comprehensive marketing strategies tailored to the education industry.<br>• Lead the planning and management of email campaigns to maximize audience engagement.<br>• Drive B2B marketing initiatives, building strong relationships with partners and stakeholders.<br>• Oversee digital marketing efforts, including social media, SEO, and paid advertising.<br>• Analyze campaign performance data to identify opportunities for improvement and optimization.<br>• Collaborate with cross-functional teams to ensure brand consistency across all platforms.<br>• Create and manage budgets for marketing campaigns to ensure cost-effective execution.<br>• Research market trends and competitor activities to inform strategic decisions.<br>• Foster brand awareness through innovative campaigns and targeted messaging.<br>• Monitor industry advancements to incorporate new tools and techniques into marketing plans.
<p>We are looking for a talented Digital Marketing Manager to lead strategic marketing initiatives for a hospitality-focused organization in the New Orleans Louisiana area. This role requires expertise in managing paid advertising campaigns, optimizing social media strategies, and leveraging analytics tools to drive results. The ideal candidate will bring creativity, leadership skills, and a passion for digital marketing to help the company achieve its goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute digital marketing strategies to enhance brand visibility and drive customer engagement.</p><p>• Manage and optimize Google AdWords campaigns to maximize ROI and reach targeted audiences.</p><p>• Oversee multiple social media accounts by creating, scheduling, and analyzing content performance.</p><p>• Utilize Google Analytics and other tracking tools to monitor website traffic and campaign effectiveness.</p><p>• Collaborate with cross-functional teams to align marketing efforts with business objectives.</p><p>• Stay updated on industry trends and emerging tools to implement innovative marketing strategies.</p><p>• Provide light management oversight to assist in team development and workflow optimization.</p><p>• Produce regular reports detailing campaign performance and actionable insights.</p><p>• Coordinate with external vendors or partners to support marketing initiatives when needed.</p><p>• Ensure all marketing materials are consistent with the brand's voice and standar</p>
We are looking for an experienced and innovative Marketing Manager to join our team in New York, New York on a Contract to permanent basis. In this role, you will be responsible for driving audience growth, boosting event participation, and enhancing member engagement for a leading cultural institution. This position offers a unique opportunity to combine traditional marketing strategies with data-driven audience outreach to attract and retain members from diverse industries such as media, sports, gaming, entertainment, and technology.<br><br>Responsibilities:<br>• Develop and implement marketing strategies to increase daily visitation and achieve audience growth goals.<br>• Drive attendance at events, including family programs, screenings, and gaming tournaments.<br>• Collaborate with internal teams to create engaging member experiences and promotional campaigns.<br>• Lead targeted outreach initiatives to recruit and retain members, focusing on diverse industries like media, sports, and entertainment.<br>• Represent the organization as a brand ambassador during public events and across communication channels.<br>• Support the planning and execution of exclusive events, such as exhibition previews, galas, and receptions.<br>• Manage the creation of marketing materials, including brochures, newsletters, and digital content.<br>• Analyze campaign performance and provide regular reports on trends and opportunities for improvement.<br>• Work closely with the Development team to enhance member engagement through marketing and social media outreach.
<p>Robert Half Marketing and Creative Atlanta is looking Traffic Manager to join a growing agency team in Midtown Atlanta. The Traffic Manager will facilitate workflow on retail and channel graphic projects. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets and opening and closing projects. This position partners and builds strong relationships with internal clients and team members. This position is regarded by the client as a trusted advisor and works closely with the designers, and account/project managers to set project milestones, create project timelines and track schedules to ensure all deliverable deadlines are met on time and on brand. The Traffic Manager must have a thorough understanding of the creative/print production process. </p><p><br></p>
<p><strong>About the Role</strong></p><p>We are seeking motivated and customer-focused Leasing Specialists to join our dynamic team for contract and contract-to-hire opportunities. As a Leasing Specialist, you will be responsible for marketing and leasing residential properties, ensuring high occupancy rates, and delivering outstanding customer service to prospective and current residents. This role requires strong communication skills, a passion for sales, and the ability to create positive relationships with clients.</p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct tours of properties for prospective residents, highlighting features and amenities.</li><li>Respond to inquiries via phone, email, and in-person, providing detailed information about available units.</li><li>Negotiate lease terms and prepare lease agreements in compliance with local regulations.</li><li>Maintain accurate records of leasing activities, applications, and resident communications.</li><li>Collaborate with property management team to ensure units are move-in ready.</li><li>Market properties through online platforms, social media, and community outreach.</li><li>Stay updated on market trends and competitor offerings to maintain a competitive edge.</li><li>Address resident concerns and provide exceptional customer service to enhance resident satisfaction.</li></ul><p><br></p>
<p>We are looking for an <strong><em>Administrative Assistant</em></strong> to join our team in Honolulu, Hawaii on a contract basis. In this role, you will play a key part in supporting marketing initiatives, guest interactions, and administrative operations within the real estate and property management sector. This position is ideal for someone with strong organizational skills and experience in customer service. To apply for this role, please call us at <strong>808-531-0800. <em>Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</em></strong></p><p><br></p><p>Responsibilities:</p><p>• Create and implement marketing strategies for both print and digital platforms to promote properties effectively.</p><p>• Follow up with guest inquiries on a daily basis to ensure excellent customer service and engagement.</p><p>• Participate in outreach marketing efforts, including the distribution of promotional materials such as flyers and advertisements.</p><p>• Coordinate and facilitate the move-in process by touring available units, setting up mini-models, and assisting with lease signings.</p><p>• Verify applications and ensure compliance with company policies and procedures.</p><p>• Conduct market research, including competitor analysis, and prepare detailed marketing reports.</p><p>• Ensure all business transactions adhere to Fair Housing laws, ADA regulations, Fair Credit Reporting Act, and other relevant federal and state guidelines.</p><p>• Provide excellent customer service by assisting visitors, answering inquiries, and managing a multi-line phone system.</p><p>• Perform receptionist duties and support general administrative tasks as needed.</p><p>• Take on additional responsibilities as assigned by management.</p>
<p>Robert Half Marketing and Creative Atlanta is looking Traffic Manager to join a growing agency team in Midtown Atlanta. The Traffic Manager will facilitate workflow on retail and channel graphic projects. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets and opening and closing projects. This position partners and builds strong relationships with internal clients and team members. This position is regarded by the client as a trusted advisor and works closely with the designers, and account/project managers to set project milestones, create project timelines and track schedules to ensure all deliverable deadlines are met on time and on brand. The Traffic Manager must have a thorough understanding of the creative/print production process. </p><p><br></p>
<p>Robert Half is partnering with a Plymouth area client in the recruiting for a Marketing Manager to join their team. This role is ideal for a creative and strategic thinker who thrives in a fast-paced environment and has a proven track record of success in event marketing. The ideal candidate will play a key role in shaping and executing marketing strategies to enhance brand visibility, foster partnerships, and drive growth.</p><p><br></p><p>This a permanent placement opportunity offering competitive benefits package, generous annual bonus eligibility, 401k match and additional profit sharing. <strong>Must be willing to work some weekends with events during an 8-5, no weekend nights.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Event Strategy Development: Design and implement comprehensive event marketing strategies aligned with organizational goals, including trade shows, conferences, product launches, and experiential events. </li><li>Event Execution: Coordinate end-to-end logistics of events, including vendor relationships, budget management, site selection, and team collaboration.</li><li>Promotional Campaigns: Develop and execute integrated promotional campaigns to support events across digital, social, and traditional marketing channels.</li><li>Audience Engagement: Optimize event experiences to ensure active audience participation, brand consistency, and retention.</li><li>Data Analysis: Track, analyze, and report on event-specific metrics, including attendance, engagement, lead generation, and ROI.</li><li>Collaborative Leadership: Manage cross-functional collaboration with internal teams, stakeholders, and external sponsors to deliver seamless event experiences.</li><li>Budget Management: Develop, monitor, and optimize budgets relating to event marketing activities while ensuring cost-effectiveness.</li><li>Trend Monitoring: Stay updated on industry trends and innovative practices in event marketing to continuously improve strategies.</li></ul>
<p>We are looking for a Director of Customer Experience to join a dynamic firm in the manufacturing industry. This individual will be responsible for high-level customer relationships, overseeing the daily operations of the customer services department, coordinating internal operations with key accounts, and maintaining daily communication with production and logistics. This position reports to the Vice President of Sales. This is a permanent position, offering a hybrid work schedule and benefits to include: medical, dental, vision, PTO, and 401k. The pay range is $90k-$115k</p><p>Recruiter: Connie Stathopoulos</p><p> </p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Collaborating with cross-functional teams to align customer experience efforts with business goals and objectives.</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.</li><li>Mapping and analyzing the customer journey to identify areas for improvement and innovation</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels.</li><li>Change agent; drive full transition to customer automation interactions</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.</li><li>Supervising the daily operations of the customer service department.</li><li>Setting customer service goals for team members and helping them reach those goals.</li><li>Function as the primary internal contact and manage projects for key accounts, overseeing them from initiation to launch, ensuring timely completion and adherence to quality standards.</li><li>Identify areas for improvement in internal operations and implement changes to optimize processes.</li><li>Develop and maintain internal relationships with the plants to understand the weekly and daily production planning schedules (or twice-daily schedules).</li><li>Collaborate with purchasing to maintain raw material costs in the margin calculator.</li><li>When necessary, deliver difficult news confidently and promptly, along with a data-backed recovery plan.</li><li>Manage & distribute customer pricing notifications.</li><li>Manages sample request flow.</li><li>Manages inbound website inquiries.</li></ul><p> </p><p> </p><p><strong> </strong></p>
<p>Chris Preble from Robert Half is working with a Cortland client of his to help them hire a Marketing Manager. In this role you can work from home 1 day a week! This company has really good benefits, lots of growth and very good work life balance.</p><p><br></p><p>We’re looking for a creative and strategic Marketing Manager to lead digital and brand initiatives that strengthen customer engagement and drive measurable business results. This individual will oversee campaign development, manage digital platforms, and collaborate across departments to ensure consistent brand messaging and marketing execution.</p><p>The ideal candidate is both analytical and imaginative — someone who thrives on improving marketing performance through innovative ideas, data insights, and cross-functional teamwork.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and implement marketing strategies that enhance brand awareness and support sales growth across multiple channels.</li><li>Manage digital marketing campaigns including social media, email, and content creation.</li><li>Collaborate with internal teams and external partners to deliver high-impact marketing initiatives.</li><li>Review and refine marketing materials to ensure messaging accuracy, tone consistency, and brand alignment.</li><li>Analyze campaign metrics and digital performance to guide ongoing strategy adjustments.</li><li>Coordinate promotions, product launches, and special initiatives that align with business objectives.</li><li>Report regularly on marketing performance, customer engagement, and brand visibility.</li><li>Stay current on emerging marketing tools, trends, and technologies to continuously improve results.</li></ul>
<p>We are looking for an experienced VP of Strategic Marketing and Client Engagement. In this leadership role, you will drive the development of innovative marketing strategies designed to align with client business goals and enhance engagement through data-driven approaches. This position requires a strong blend of strategic vision, analytical expertise, and collaborative leadership to deliver impactful results for healthcare and life sciences clients. Candidates must have experience with both B2B HCP audiences and B2C Physician audiences. This role requires quarterly travel throughout the East Coast. </p><p><br></p><p>Responsibilities:</p><p>• Partner with clients to develop and implement marketing strategies that align with their business objectives and deliver measurable outcomes.</p><p>• Oversee cross-functional collaboration across marketing, analytics, and product teams to optimize media strategies, improve audience targeting, and enhance engagement.</p><p>• Utilize data insights to curate audience segmentation and design campaigns tailored to specific client needs.</p><p>• Play a key role in business development efforts, including campaign performance analysis and strategies for revenue growth.</p><p>• Create and execute plans aimed at improving client satisfaction, retention rates, and overall revenue.</p><p>• Collaborate with analytics teams to ensure data-driven recommendations support omnichannel marketing initiatives.</p><p>• Lead strategic planning efforts in close coordination with data science and engineering teams to deliver insight-focused solutions.</p><p>• Mentor and manage account management, analytics, and strategy teams to drive operational excellence and foster growth.</p><p>• Develop comprehensive strategic roadmaps that guide client projects and enhance marketing program effectiveness.</p><p>• Support the alignment of marketing strategies with organizational growth objectives and industry trends</p>
Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24/hr depending on experience. This role is HYBRID. <br><br>Key Responsibilities: <br>• Respond promptly to customer inquiries via phone and email <br>• Prepare and send warranty quotes and invoices following established procedures and pricing <br>• Process purchase orders, enter payments, and update account records <br>• Track customer correspondence and maintain accurate data in internal systems <br>• Support the creation and maintenance of process documents and customer communication materials <br>• Assist with preparing reports and status updates for management <br>• Coordinate with internal departments to address customer needs and resolve issues <br>• Perform other administrative duties as assigned and strong customer service<br>• Conduct proactive outreach to customers following system purchases <br>• Communicate warranty benefits and terms effectively to drive sales <br>• Follow up with customers as warranty expiration dates approach to facilitate renewals <br>• Track customer information and status in internal systems <br>• Recommend new opportunities and trends based on reports and customer feedback <br>Marketing Support <br>• Assist with marketing initiatives and campaign support as needed <br>• Contribute to customer communication materials and promotional content <br>Team Collaboration <br>• Work collaboratively within a two-person team environment, requiring excellent interpersonal skills <br>• Maintain constant communication with team members via Microsoft Teams throughout the workday <br>• Coordinate efforts to ensure seamless customer experience and operational efficiency <br>Compensation & Benefits <br>• Associate degree or equivalent experience <br>• Strong organizational skills with attention to detail <br>• Clear written and verbal communication abilities with sales acumen <br>• Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred <br>• Ability to prioritize, multitask, and work both independently and collaboratively <br>• Experience in processing orders, invoices, or contracts is a plus <br>• Comfort with sales conversations and customer relationship building Minimum Requirements <br>• At least 2 years in an administrative, customer service, or sales support role <br>• Proficient in English communication with strong phone presentation skills <br>• Skilled in Microsoft Office applications and the Teams platform <br>• detail oriented attitude and excellent phone etiquette <br>• Ability to thrive in a collaborative team environment <br>• Willingness to engage in sales activities and light marketing support <br>Work Environment • Office environment <br>• Standard business hours, Monday through Friday <br>• Collaborative two-person team structure requiring constant communication and coordination <br>• Initial office-based work with potential remote opportunities
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Parsippany, New Jersey. In this role, you will play a key part in ensuring smooth and efficient order management while delivering exceptional service to our clients. The ideal candidate will be detail-oriented, proactive, and skilled in communication to support our dynamic business operations.<br><br>Responsibilities:<br>• Accurately input and manage domestic and international sales and sample orders, ensuring all details such as pricing, product specifications, delivery timelines, and account information are correct.<br>• Monitor and oversee open orders, adjusting to changes prompted by customer requests, production schedules, or shipping delays.<br>• Maintain and update customer pricing information, running reports to identify issues and ensuring accurate billing for shipped orders.<br>• Process chargebacks related to demurrage or detention with high precision and ensure proper customer billing.<br>• Utilize tools like SAP, OneNote, and SharePoint to organize customer and product information while managing Z block reports.<br>• Work collaboratively with teams in logistics, supply chain, marketing, and sales to streamline order processing and enhance customer satisfaction.<br>• Investigate and resolve customer inquiries or concerns promptly and professionally to maintain strong client relationships.<br>• Generate reports and analyze data to identify trends or areas for improvement in customer service operations.<br>• Communicate effectively with customers via email and phone to provide updates, clarify details, and ensure their needs are met.
<p>Robert Half’s enterprise client is looking for an Associate Director to assist with marketing campaigns by designing efficient processes, implementing tools, and ensuring smooth delivery. This will be a 6-Month contract with a high likelihood of extending. This team prefers someone onsite 3 days per week in Irvine, CA but has some flexibility. You’ll focus on process architecture, campaign rollout, and guiding senior stakeholders through change management initiatives. Responsibilities include creating playbooks, refining workflows, assessing tools for cost savings and efficiency, and embedding AI-driven solutions where applicable. Strong project management experience and Scrum Master certification are highly valued.</p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Process Optimization:</strong></li></ol><ul><li>Design and document end-to-end campaign workflows, define roles/responsibilities, and establish reporting structures.</li><li>Identify inefficiencies and implement changes that improve speed and scalability.</li></ul><ol><li><strong>Campaign Reporting:</strong></li></ol><ul><li>Standardize reporting workflows and build templates/dashboards that support executive-level updates and success metrics.</li><li>Partner with Strategy and Analytics teams on KPIs and campaign prioritization frameworks.</li></ul><ol><li><strong>Efficiency & Tooling:</strong></li></ol><ul><li>Audit current tools, recommend cost-saving measures, and explore AI-driven automation opportunities.</li><li>Collaborate with Procurement and internal teams to streamline tools and troubleshoot operational issues.</li></ul><ol><li><strong>Change Management:</strong></li></ol><ul><li>Act as the face of process updates and campaign improvements while partnering with senior stakeholders.</li></ul><p> </p><p>This hands-on role is critical to establishing structure and delivering operational excellence for the client’s major marketing initiatives, driving clarity, efficiency, and long-term success.</p>
We are looking for a dedicated Customer Service Representative to join our team in Virginia Beach, Virginia. This is a Contract-to-permanent opportunity, offering the chance to grow within a dynamic manufacturing environment. In this role, you will play a key part in ensuring excellent customer experiences through effective communication and coordination.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone and email.<br>• Process orders, quotes, and credit applications with accuracy and efficiency.<br>• Coordinate logistics for shipments and handle return processes as needed.<br>• Maintain and update customer records to ensure accurate and accessible information.<br>• Collaborate with internal teams to resolve issues and fulfill customer needs.<br>• Support sales and marketing initiatives by providing relevant customer insights.<br>• Address and resolve customer concerns to ensure satisfaction and loyalty.<br>• Manage inbound and outbound calls to assist with customer requests and follow-ups.<br>• Ensure compliance with company policies and procedures during all customer interactions.<br>• Provide general administrative support to the customer service department as required.
