<p><strong>Position Overview:</strong></p><p>Robert Half is seeking an experienced <strong>Account Manager</strong> to join our client’s team on a <strong>long-term contract basis</strong> located in Norton, Ohio. In this role, the Account Manager will manage a portfolio of customer accounts, ensuring the seamless <strong>coordination and scheduling</strong> of services and inspections. Success in this role requires <strong>exceptional organizational skills</strong>, <strong>strong communication abilities</strong>, and a proactive approach to delivering a positive customer experience.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Coordination and Scheduling:</strong> Organize service appointments and inspections for assigned customer accounts, ensuring timely delivery.</li><li><strong>Customer Service:</strong> Manage high volumes of inbound calls, providing professional and efficient responses to customer inquiries.</li><li><strong>Cross-Departmental Collaboration:</strong> Work closely with internal teams such as service, payroll, accounts payable, and accounts receivable to align processes and ensure a smooth workflow.</li><li><strong>Data Management:</strong> Maintain accurate and up-to-date tracking reports utilizing Excel daily.</li><li><strong>Client Relationship Management:</strong> Build and maintain strong relationships with customers, ensuring satisfaction and long-term account performance.</li><li><strong>Progress Monitoring:</strong> Track the status of services and inspections, communicate updates to customers, and relay relevant information to internal teams.</li><li><strong>Operational Support:</strong> Address outstanding tasks, resolve customer or process-related issues efficiently, and support broader department operations.</li><li><strong>Team Growth Adaptation:</strong> Assist in scaling workloads and operations to accommodate increased customer demands.</li><li><strong>Reporting and Documentation:</strong> Prepare necessary reports and documentation for account reviews and audits as required.</li><li><strong>Performance Strategy:</strong> Participate in team meetings with supervisors and managers, presenting insights and strategies to improve account processes and performance.</li></ul>
Position summary <br> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. <br> <br> Job qualifications <br> bull High school diploma or equivalent. <br> bull Minimum 1 year office services experience preferably in a legal banking or large corporate environment. <br> bull Skilled in the use of mail phone email digital reprographics and mail equipment. <br> bull Familiar with general back office procedures to meet and maintain client satisfaction. <br> bull Proven customer service skills are required in order to create maintain and enhance customer relationships. <br> bull Good written and verbal communication skills including detail oriented telephone and email etiquette. <br> bull Attention to detail with good organizational skills. <br> bull Must be able to meet deadlines and complete all projects in a timely manner. <br> bull Ability to handle sensitive and/or confidential documents and information. <br> bull Able to make independent decisions that conform to business needs and policy. <br> bull Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. <br> bull Must work well in a team environment. <br> bull Must be able to interact effectively with multi-functional and diverse backgrounds. <br> bull Ability to work in a fast-paced environment. <br> bull Must be self-motivated with positive can-do attitude. <br> <br> Supervision <br> bull Number and titles of direct reports if any: n/a <br> bull Received: Lead Office Services Associate Supervisor Manager Director <br> <br> Job relationships <br> bull Internal: This position works closely with the Office Services team <br> bull External: Clients <br> <br> Job duties <br> * denotes an essential function <br> bull *Utilize appropriate logs for all office services work. <br> bull *Ensure that job tickets are properly filled out before beginning work. <br> bull *Perform work in office services primarily reprographics mail and intake functions according to established procedures. <br> bull *Follow procedures to run jobs in proper order. <br> bull *Communicate with supervisor or client on job or deadline issues. <br> bull *Meet contracted deadlines for accepting completing and delivering all work. <br> bull *Troubleshoot basic equipment problems. <br> bull Be able to lift up to 50 lbs. on a regular basis. <br> bull Prioritize workflow. <br> bull Performs Quality Assurance on own and work of others. <br> bull Load machines with various paper toner supplies. <br> bull Answer telephone emails and place service calls when needed. <br> bull Interact with clients in person over the phone or electronically. <br> bull Adhere to Williams Lea policies in addition to client site policies. <br> bull Use equipment and supplies in a cost-efficient manner. <br> <br> Working condit...
<p>We are looking for a dedicated Receptionist/Administrative Assistant for a client in Richmond, Virginia. This role focuses on delivering exceptional customer service by fostering proactive communication, building strong client relationships, and creating a hospitality-driven workplace atmosphere. As a key part of the experience program, you will be instrumental in ensuring a seamless and engaging experience for both clients and service partners. This is a contract to hire opportunity!</p><p><br></p><p>Responsibilities:</p><p>• Manage various programs, including access badges for contractors, landlord building access cards, lost and found services, luggage storage, and quarterly inspections for art and meeting spaces.</p><p>• Collaborate with the conference services team and administrative staff to organize and support site events.</p><p>• Address and escalate issues related to building services such as janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels.</p><p>• Foster teamwork and cooperation with other service lines to ensure smooth operations.</p><p>• Contribute to projects and initiatives aimed at enhancing employee engagement, boosting productivity, reducing costs, mitigating risks, and creating value for the client.</p><p>• Perform additional responsibilities and tasks as assigned to support overall service delivery.</p>
<p><strong>Job Summary</strong></p><p>Our <strong>Talent Managers</strong> work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients’ projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half’s presence in the local business community.</p><p><br></p>
We are looking for a personable and detail-oriented Front Desk Coordinator to join our team in Palo Alto, California. In this role, you will serve as the first point of contact for clients and visitors, ensuring a welcoming and organized atmosphere. This position requires strong organizational skills, a proactive mindset, and the ability to effectively support day-to-day office operations. This is a long-term contract opportunity.<br><br>Responsibilities:<br>• Greet clients, vendors, and visitors with a warm and attentive demeanor.<br>• Coordinate the receipt and distribution of deliveries and packages.<br>• Assist the Office Manager with office-wide tasks and administrative support.<br>• Maintain and organize office supplies and oversee kitchen upkeep.<br>• Schedule and manage conference room bookings and calendars.<br>• Provide exceptional customer service to high-net-worth individuals and other stakeholders.<br>• Support ad hoc projects, including scanning documents and lifting items up to 25 lbs.<br>• Utilize Microsoft Outlook and Adobe software for administrative tasks.<br>• Foster positive relationships with the administrative staff and ensure smooth day-to-day operations.<br>• Uphold a friendly and productive work environment while managing multiple priorities.
<p><strong>Position Overview:</strong></p><p>We are looking for a personable, organized, and proactive <strong>Front Desk/Office Assistant</strong> to join our team and ensure the smooth day-to-day functioning of our office operations. In this role, you will be the first point of contact for visitors and clients, while also supporting administrative tasks that keep the office running efficiently. If you have excellent communication skills, are highly organized, and enjoy multitasking, this is an excellent opportunity to grow your career in an administrative role.</p><p><strong>Responsibilities:</strong></p><ul><li>Act as the first point of contact for visitors and clients, providing a welcoming and professional experience.</li><li>Answer and direct phone calls, responding to inquiries or transferring calls to the appropriate departments.</li><li>Maintain a clean and organized front desk and common areas, ensuring a positive and professional office environment.</li><li>Manage scheduling for office appointments, meetings, and conference room bookings.</li><li>Provide administrative support to various departments, including data entry, filing, and document preparation.</li><li>Assist with incoming and outgoing mail and deliveries, including distributing mail and preparing shipments.</li><li>Monitor and order office supplies to ensure adequate stock and functionality of office equipment.</li><li>Handle basic bookkeeping tasks, such as processing invoices or tracking departmental expenses.</li><li>Coordinate the setup of meetings and events, including ordering catering or creating materials as needed.</li><li>Support other team members with tasks or special projects as assigned by management.</li></ul>
<p>We are looking for an experienced Dispatcher to join our pest control team. The Dispatcher is a critical link between our customers and pest control service teams. This role requires excellent coordination and communication skills to schedule and dispatch technicians, resolve customer inquiries, and perform administrative tasks promptly and efficiently.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Scheduling and Dispatching</strong>: Assign service appointments and optimize technician schedules based on location, job type, and priority level.</li><li><strong>Customer Communication</strong>: Answer calls, respond to inquiries, and communicate service updates with customers in a professional and courteous manner.</li><li><strong>Problem Resolution</strong>: Handle scheduling conflicts, technician availability issues, and customer concerns with urgency and tact.</li><li><strong>Record Keeping</strong>: Create and maintain accurate customer service records, technician schedules, and work orders using company systems.</li><li><strong>Follow-Up</strong>: Conduct post-service follow-ups to ensure customer satisfaction.</li><li><strong>Team Collaboration</strong>: Coordinate with field technicians and management to streamline operations and ensure quality service delivery.</li></ul><p><br></p>
<p>We are looking for a skilled Systems Administrator to join our team in Knoxville, Tennesseee. This is a Contract-to-permanent position, offering an excellent opportunity for someone with strong technical expertise and a passion for providing outstanding IT support. The successful candidate will manage network infrastructure, support end-users, and ensure the smooth operation of IT systems across multiple locations.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily IT support for over 100 end-users across three office locations, ensuring high-quality service and system reliability.</p><p>• Handle the onboarding and offboarding process, including provisioning, configuring, and deprovisioning user accounts and devices.</p><p>• Administer and maintain the Microsoft Suite, on-premises Active Directory, Intune, and Autopilot for device and system management.</p><p>• Monitor and maintain network infrastructure, including switches, firewalls, and other networking equipment.</p><p>• Diagnose and resolve network issues, implement patches, and ensure compliance with security protocols.</p><p>• Provide consistent and effective end-user support while aligning technology solutions with business objectives.</p><p>• Collaborate with leadership to ensure IT systems meet the organization's evolving needs.</p><p>• Assist with configuring and troubleshooting HP switches and SonicWall firewalls.</p>
We are looking for an office support employee to assist with daily administrative, purchasing, and coordination tasks across departments.<br>Key Responsibilities:<br>• Print, send, and file customer acknowledgments; maintain organized digital and physical records<br>• Perform data entry and general office support tasks<br>• Assist with invoice processing and routine form completion<br>• Provide administrative support for Sales, Purchasing, and occasional Production needs<br>• Help with purchasing and inventory control management<br>• Track key information, coordinate with team members, and ensure timely follow-through<br>• Gradually gain exposure to customer service, marketing, and sales initiatives<br>Qualifications:<br>• Strong communication and customer service skills<br>• Excellent organization and attention to detail<br>• Proficient in Microsoft Outlook and Excel<br>• Ability to manage multiple priorities and adapt to varied responsibilities<br>• Problem-solving mindset and initiative<br>• Comfortable working independently and collaboratively<br>• Experience supporting multiple departments or executives preferred<br>• Familiarity with project coordination, reporting, or cross-team communication<br>• Numbers-oriented with comfort working with data<br>• Sales experience a plus<br>Additional Preferred Qualities:<br>• Bilingual skills<br>• Previous management experience<br>• Experience in dynamic or fast-paced environments<br>• Understanding of ERP systems
<p>We are looking for a dynamic Sales Specialist to join our team in Boca Raton, Florida. In this role, you will play a pivotal part in engaging with clients to ensure satisfaction with subscription services, address inquiries, and drive retention efforts. This position offers an exciting opportunity to contribute to a thriving organization that has experienced significant growth in the market.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound customer interactions to address inquiries and ensure satisfaction with subscription services.</p><p>• Provide solutions to clients seeking to cancel or modify their services, utilizing strong communication and negotiation skills.</p><p>• Drive subscription retention and upsell opportunities through a consultative approach.</p><p>• Collaborate with team members to meet or exceed monthly sales and performance targets.</p><p>• Manage client correspondence effectively via email and phone, ensuring timely responses and resolutions.</p><p>• Utilize multiple browser applications and tools to track customer interactions and manage subscription data.</p><p>• Troubleshoot connectivity issues and provide technical support related to subscription services.</p><p>• Develop strong relationships with clients across the U.S., including California and Hawaii, to foster loyalty and trust.</p><p>• Maintain detailed records of customer interactions and ensure compliance with company policies.</p><p>• Participate in training sessions to stay updated on product offerings and industry trends.</p>
<p>We are looking for a proactive and detail-oriented Customer Success Specialist to join our team in Maple Grove, Minnesota. In this role, you will serve as the key point of contact for customers, ensuring their inquiries are addressed promptly and effectively. This position offers the opportunity to build strong relationships with clients while managing various administrative and customer service tasks.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the outside sales team to meet and exceed customer satisfaction goals.</p><p>• Provide accurate and timely information regarding pricing, inventory availability, shipping costs, and delivery schedules.</p><p>• Handle customer inquiries, prepare price quotations, and initiate purchase orders as needed.</p><p>• Process customer orders, changes, and returns in accordance with departmental policies and procedures.</p><p>• Foster positive and attentive relationships with customers to enhance their overall experience.</p><p>• Calculate pricing, discounts, shipping fees, and sales margins with precision.</p><p>• Investigate and resolve customer complaints related to product quality or shipment issues.</p><p>• Identify opportunities to recommend and close additional purchases of products or services.</p><p>• Maintain organized records of orders and ensure customer information in the database is up-to-date.</p>
<p>We are looking for a detail-oriented and meticulous Case Manager to join our team in Atlanta, Georgia. This is a long-term contract position offering an excellent opportunity for growth within the organization. The ideal candidate will play a key role in managing incoming leads, ensuring effective communication, and maintaining high standards of customer service.</p><p>Responsibilities:</p><p>• Handle high volumes of incoming leads and inquiries, assisting the intake specialist to ensure timely responses.</p><p>• Evaluate and categorize potential clients, distinguishing between those with relevant experience and others.</p><p>• Collaborate with the team daily to review and discuss lead quality and client needs.</p><p>• Provide courteous and thoughtful communication with clients, especially those with health concerns or elderly individuals.</p><p>• Maintain accurate records and documentation for client interactions and lead management.</p><p>• Ensure adherence to protocols and processes for lead intake and follow-up.</p><p>• Deliver exceptional customer service, addressing client queries with efficiency and professionalism.</p><p>• Support administrative tasks as needed to streamline operations and enhance productivity.</p><p>• Coordinate with internal teams to ensure seamless handling of client information.</p><p>• Uphold confidentiality and sensitivity when dealing with client data.</p>
<p><strong>Must be Authorized to work in the USA - no sponsorship accepted.</strong></p><p><br></p><p>We are seeking a highly motivated IT Field Service Specialist to support the deployment, maintenance, and troubleshooting of IT infrastructure across diverse locations. This role is critical to ensuring the successful delivery of IT services including server, network, and security systems, as well as low-voltage cabling. The ideal candidate will thrive in a dynamic environment, working closely with internal teams and external partners to meet project goals.</p><p><br></p><p><strong>***This position requires extensive travel—approximately 60% to 75%—across the United States. Candidates must be comfortable working in remote and challenging environments and be available for after-hours, weekend, and on-call support as needed.***</strong></p><p><br></p><ul><li>Install, configure, and troubleshoot IT systems including servers, network equipment, security devices, and structured cabling.</li><li>Support LAN/WAN infrastructure setup and maintenance.</li><li>Act as the primary technical contact for assigned field projects, coordinating across multiple teams.</li><li>Diagnose and resolve technical issues with a focus on timely and effective solutions.</li><li>Maintain accurate documentation of installations, inventory, and service records.</li><li>Participate in network monitoring and escalation rotations.</li><li>Travel to various sites to perform IT-related maintenance and installations.</li></ul><p><br></p>
<p>We are looking for a Medical Claims Supervisor to lead a dynamic team in Winston-Salem, North Carolina. This role requires a skilled leader with a strong background in healthcare claims and a commitment to driving performance while maintaining a supportive team environment. The ideal candidate will bring both industry expertise and leadership experience to help the department achieve its goals. This is an onsite position. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the daily operations of a team handling healthcare claims inquiries and adjudications.</p><p>• Monitor performance metrics, including KPIs, to ensure the department meets its objectives.</p><p>• Provide guidance and support to team members, fostering growth and accountability.</p><p>• Address escalated claims-related issues and ensure timely resolution.</p><p>• Collaborate with team leads to implement strategies that enhance efficiency and service quality.</p><p>• Develop and maintain workflows for processing claims and customer service inquiries.</p><p>• Train and onboard new hires, ensuring they understand company policies and procedures.</p><p>• Maintain a cohesive team environment, balancing empathy with performance-driven management.</p><p>• Evaluate and improve processes related to CRM systems to optimize customer interactions.</p><p>• Coordinate with upper management to align departmental goals with organizational priorities.</p>
<p>We are looking for a highly organized and proactive Administrative Assistant to join our team in Hermosa Beach, California. In this contract position, you will play a vital role in ensuring the smooth operation of our office by providing exceptional administrative support. The ideal candidate will have a strong attention to detail, excellent customer service and communication skills, and the ability to manage multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily administrative tasks to support overall office operations.</p><p>• Answer and direct incoming calls in a courteous and attentive manner.</p><p>• Organize and maintain accurate records and documentation for various office processes.</p><p>• Perform data entry tasks with precision and attention to detail.</p><p>• Coordinate schedules and appointments to ensure smooth workflows.</p><p>• Act as the first point of contact by greeting visitors and handling receptionist duties.</p><p>• Prepare and distribute correspondence, reports, and other documents as needed.</p><p>• Assist with office supply inventory and procurement to maintain a well-equipped workspace.</p><p>• Collaborate with team members to ensure timely completion of projects and assignments.</p>
<p>Robert Half is <strong>always looking for skilled Administrative Assistants, Customer Service Representatives, and Office Support professionals</strong> to join our network of top talent in the <strong>Rochester, NH area</strong>. We partner with some of the region’s most respected employers — from small businesses to large corporations — offering exciting opportunities to grow your career.</p><p><br></p><p><strong>Typical Roles Include:</strong></p><ul><li>Administrative Assistant</li><li>Executive Assistant</li><li>Office Manager</li><li>Customer Service Representative</li><li>Receptionist / Front Desk Coordinator</li><li>Data Entry Specialist</li></ul><p>Join the leading staffing firm in administrative and customer support. If you’re ready to take the next step in your career, <strong>apply to Robert Half today! </strong></p>
We are looking for an experienced HVAC Dispatcher to join our team in Farmington Hills, Michigan. This long-term contract role involves managing service schedules, ensuring effective communication with customers, and providing support to technicians in the field. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and have a customer-focused mindset.<br><br>Responsibilities:<br>• Coordinate and schedule service calls, dispatching HVAC technicians based on urgency, location, and skill set.<br>• Communicate with customers to confirm appointments and provide updates on technician arrival times.<br>• Monitor technician routes and performance to maximize efficiency and address any logistical challenges.<br>• Handle customer concerns professionally and escalate issues to management as needed.<br>• Maintain accurate records of service calls, technician productivity, and job statuses using dispatch software and Excel.<br>• Ensure technicians are equipped with the necessary tools, parts, and information to complete assigned tasks.<br>• Address scheduling conflicts and resolve real-time issues to maintain smooth service operations.<br>• Respond promptly to emergency service requests by dispatching appropriate personnel.<br>• Assist in inventory management and ensure sufficient stock of required tools and parts.<br>• Prepare and present reports on service performance and productivity metrics.
We are looking for a dedicated Process Administrator to join our team in Dublin, Ohio. In this long-term contract role, you will provide essential administrative support, ensuring smooth operations and contributing to the overall efficiency of our processes. The ideal candidate will bring strong organizational skills, attention to detail, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Deliver exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.<br>• Coordinate and oversee planning activities to ensure smooth workflow within the department.<br>• Utilize Microsoft Office Suite to create documents, reports, and presentations as needed.<br>• Maintain accurate records, including photocopying and scanning important documentation.<br>• Support departmental procedures by interpreting guidelines and ensuring compliance.<br>• Compile and analyze special reports to provide actionable insights for the team.<br>• Manage communication tasks, including drafting correspondence and responding to inquiries.<br>• Ensure proper organization of files, paperwork, and other administrative materials.<br>• Assist in supervising specific projects or tasks to ensure timely completion.<br>• Handle typing tasks with proficiency and maintain accuracy in all written materials.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>We are looking for a detail-oriented Help Desk Analyst to join our team in the East Hills area of Pittsburgh, Pennsylvania. As a Contract position, this role focuses on providing efficient IT and desktop support while addressing technical issues and user concerns. The ideal candidate will have a passion for troubleshooting and delivering excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Provide prompt and effective IT support to resolve hardware and software issues.</p><p>• Manage service desk tickets, ensuring timely responses and resolutions.</p><p>• Troubleshoot technical problems related to Microsoft Windows 10 and Active Directory.</p><p>• Perform break/fix repairs for desktop systems and peripherals.</p><p>• Image and deploy PCs to meet organizational standards.</p><p>• Maintain accurate documentation of technical issues and their resolutions.</p><p>• Collaborate with team members to improve system performance and user experiences.</p><p>• Conduct background checks and adhere to organizational clearance requirements.</p><p>• Assist in system updates and ensure compatibility with existing infrastructure.</p><p>• Deliver exceptional customer service to users facing technical challenges.</p>
We are looking for a detail-oriented Administrative Assistant to join our team in El Cerrito, California. This long-term contract position offers the opportunity to support essential administrative operations while collaborating closely with staff and customers to ensure organizational efficiency. The role requires a balance of customer service expertise and administrative skills, with responsibilities performed onsite Monday through Friday, from 8 AM to 5 PM.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries and requests with attention to detail and efficiency.<br>• Perform data entry tasks with accuracy, ensuring records and reports are up-to-date.<br>• Manage incoming and outgoing correspondence, including email and postal mail, while maintaining organized filing systems.<br>• Prepare and maintain service call reports, logs, and various documentation as required.<br>• Monitor and replenish office supplies, including janitorial and coffee materials, to ensure smooth daily operations.<br>• Assist in scheduling appointments, preparing meeting rooms, and supporting office events.<br>• Conduct reconciliations and maintain petty cash funds in accordance with company policies.<br>• Perform general clerical duties such as scanning, copying, and document imaging to support administrative functions.<br>• Collaborate with other administrative staff to provide backup support when needed.<br>• Utilize Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, to complete various tasks.
Are you highly organized, detail-oriented, and ready for something different every day? Join a close-knit, family-owned demolition/construction business! We’re seeking a versatile Office Manager who enjoys problem-solving, customer interaction, and helping coordinate projects from the first phone call to final payment for a contract to permanent opportunity! Your Impact: You’ll be the hub of our business. From answering calls (“we always say yes to new ideas!”) and working up estimates to managing end-to-end documentation, you’ll oversee the full project cycle. You’ll support the owner and field crew, coordinate inspections and utility shutoffs, prep invoices, manage accounts receivable, and ensure everything runs smoothly. Our business is growing, and we need someone like you to help us! Core Responsibilities: Serve as the first point of contact for residential and commercial customers Guide clients through estimates, permitting, inspections, and project scheduling Prepare bid templates and estimates Oversee invoicing; track payments and follow up as needed Coordinate field appointments and support staff schedules Manage office workflow, organize digital/paperwork, and integrate QuickBooks Translate construction details between field and office; communicate professionally with vendors and clients by phone and email What We’re Looking For: Prior construction experience ideal Strong organization and multitasking skills — you love keeping things moving! Exceptional communication, both with customers and colleagues Flexibility — every day brings something new; readiness to step outside routine Comfort working independently and with a team; positive, “figure it out” mindset Familiarity with QuickBooks (Desktop/Online) preferred CDL license a bonus, but not required Why You’ll Love Working Here: Family-run, friendly atmosphere Genuine flexibility and trust No two projects are the same; every day offers something fresh Supportive training Ready to make a difference and grow with us? Apply today!
<p>Are you passionate about assisting others and providing excellent customer service? As a Helpline Agent, you will be the first point of contact for individuals seeking support. You’ll use your communication and problem-solving skills to address customer inquiries, resolve issues, and ensure a positive experience. This is a dynamic role that offers opportunities to grow professionally while making a meaningful impact.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer incoming calls, emails, and messages promptly and professionally.</li><li>Identify customer needs and guide them to appropriate solutions or resources.</li><li>Troubleshoot and resolve customer concerns or escalate more complex issues for further assistance.</li><li>Maintain accurate and detailed records of customer interactions in the company's system.</li><li>Consistently deliver a high level of customer service, striving for first-call resolution.</li><li>Stay updated on company processes, services, and tools to provide accurate and current information to customers.</li></ul><p><br></p>
<p>Are you detail-oriented, self-motivated, and thrive in a fast-paced environment? We’re hiring for a Warehouse Operations Administrative Clerk to join our client's team in an onsite, dynamic role. This position is ideal for someone who values organization, customer service, and has a strong administrative background.</p><p><br></p><p>What You’ll Do:</p><p>As a Warehouse Operations Administrative Clerk, you’ll play a vital role in keeping our warehouse operations running smoothly. Your primary responsibilities will include:</p><p>Data Entry: Accurate and efficient data entry of pick ticket stubs into DNS systems.</p><p>Customer Service: Acting as the go-to support for warehouse operations and supervisors.</p><p>Printer Management: Managing 11 printers with urgency and precision.</p><p>System Navigation: Navigating multiple computer systems, including DNS (Dealer Network System) and WCS.</p><p>Excel Support: Using Excel occasionally for reporting and documentation.</p><p>Document Handling: Backup duties for printer room, BOL tasks, customs documents, and will-call requests.</p><p><br></p><p>Key Responsibilities:</p><p>Troubleshooting inventory and shipping material issues.</p><p>Handling administrative tasks in a warehouse/shipping office environment.</p><p>Ensuring attention to detail and maintaining a reliable attendance record.</p><p><br></p><p>Why You’ll Love This Role:</p><p>Full-Time with potential for overtime: 2nd Shift role: to 2:00pm to 10:30pm, with possibility of overtime.</p><p>Active Workstyle: Be on your feet throughout most of your shift while contributing to essential operations.</p><p>Team-Oriented Environment: Collaborate with coworkers in lull times to optimize workflow.</p><p><br></p><p>If you’re an administrative professional with warehouse experience and enjoy combining organization with customer service, this job is for you! Ready to take on an exciting role where your skills and attention to detail will be highly valued? Connect with our team today - call Erin, Christin or Lydia today at (563) 359-7535!</p><p><br></p><p>Important Notes:</p><p>This is a 100% onsite position – no remote option available.</p><p>Visa sponsorship is not offered now or in the future for this role.</p>
We are looking for a detail-oriented Mortgage Customer Service Specialist to join our team in Frankfort, Kentucky. This position focuses on supporting loan servicing operations, ensuring compliance with regulatory requirements, and addressing customer inquiries regarding mortgage loans. As a Contract to long-term opportunity, this role offers a pathway to sustained employment for a dedicated individual.<br><br>Responsibilities:<br>• Respond to customer inquiries related to single-family mortgage loans, providing clear and accurate information on loan requirements, status, and specific transactions.<br>• Prepare payoff quotes, payment histories, and other loan-related documents, ensuring precision and compliance with regulatory standards.<br>• Handle requests for partial releases, loan assumptions, and Private Mortgage Insurance cancellation while adhering to applicable guidelines.<br>• Process customer updates, including personal changes, and communicate results to mortgagors and regulatory agencies in writing.<br>• Assist with annual principal balance reductions on forgivable loans and prepare debt forgiveness notifications upon loan maturity.<br>• Review rental applications and coordinate approvals with the manager, maintaining accurate documentation.<br>• Support customers navigating the department’s online e-Status system and provide guidance on its functionality.<br>• Collaborate with Investor Accounting to ensure payments are processed accurately and on time.<br>• Act as a liaison to redirect calls and written inquiries efficiently across departments.<br>• Scan and archive essential documents and correspondence in compliance with company protocols.
