We are looking for a detail-oriented Branch/Retail Banking Clerk to join our team on a contract basis in Porterville, California. In this role, you will be responsible for ensuring efficient banking operations while delivering excellent customer service. If you have a strong background in retail banking and cash handling, this position offers a great opportunity to contribute to a dynamic financial services environment.<br><br>Responsibilities:<br>• Process various banking transactions, including deposits, withdrawals, and payments, with accuracy and efficiency.<br>• Handle cash and ensure proper balancing of cash drawers at the end of each shift.<br>• Deliver exceptional customer service by addressing inquiries and resolving issues promptly.<br>• Assist customers with account-related services, including opening, closing, and maintenance.<br>• Verify and reconcile financial data to maintain accurate records.<br>• Uphold compliance with banking regulations and company policies.<br>• Monitor and report suspicious activities to ensure security and fraud prevention.<br>• Collaborate with team members to ensure seamless daily operations within the branch.<br>• Educate customers about banking products and services to meet their financial needs.<br>• Support internal processes, including audits and reporting requirements.
We are looking for a Guest Services Coordinator to join our team on a contract basis in Rocklin, California. This role involves providing exceptional support to service teams and ensuring seamless coordination of schedules and communications. The ideal candidate will be organized, adaptable, and committed to delivering outstanding customer experiences.<br><br>Responsibilities:<br>• Coordinate service calls, including new requests and follow-ups, ensuring efficient scheduling across designated areas.<br>• Monitor service activities and maintain communication with field technicians to address ongoing needs.<br>• Manage multiple tasks simultaneously, including organizing schedules and planning workflows.<br>• Oversee dispatch operations and ensure service schedules are maintained accurately.<br>• Support employee training initiatives to enhance team performance and knowledge.<br>• Maintain strong communication with customers and team members to ensure service expectations are met.<br>• Utilize tools and resources effectively to streamline service operations.<br>• Address scheduling conflicts promptly and ensure smooth resolutions.<br>• Collaborate with service teams to improve operational efficiency.<br>• Provide consistent updates and reports on service activities to relevant stakeholders.
<p><strong>About the Role:</strong></p><p> Robert Half is partnering with a reputable insurance firm seeking a Client Services Associate to support their growing team. This individual will work directly with clients and internal account managers to deliver high-quality service across various insurance products. The ideal candidate is customer-focused, organized, and comfortable managing a high volume of inquiries with accuracy and professionalism.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for policyholders and assist with account inquiries by phone and email.</li><li>Support day-to-day service needs including policy changes, billing follow-up, claims status updates, and documentation requests.</li><li>Prepare and process policy documents, renewals, applications, endorsements, certificates of insurance, and related forms.</li><li>Maintain accurate account records and ensure all documentation meets compliance standards.</li><li>Partner closely with Account Managers and Producers to support client satisfaction and retention efforts.</li><li>Communicate with carriers to request policy information, obtain quotes, and help resolve service issues.</li><li>Track service requests and ensure timely follow-up and resolution.</li><li>Assist with onboarding new clients and supporting renewal cycles.</li></ul><p><br></p>
<p>Administrative Coordinator </p><p> </p><p> </p><p>We are looking for a detail-oriented Administrative Coordinator to join a leading organization in the education sector on a contract to hire basis. Based in Aurora, Colorado, this role requires someone who excels at organization, communication, and providing exceptional support to ensure smooth daily operations. If you thrive in a fast-paced environment and are passionate about contributing to the success of an educational institution, this position is an excellent opportunity.</p><p> </p><p> </p><p>Responsibilities:</p><p> </p><p>• Manage and coordinate schedules and appointments to ensure efficient time management.</p><p> </p><p>• Provide superior customer service by answering inbound calls and addressing student and family inquiries promptly and professionally.</p><p> </p><p>• Maintain accurate inventory tracking and oversee office supplies to support daily operations.</p><p> </p><p>• Utilize a multi-line phone system to handle and direct calls effectively.</p><p> </p><p>• Prepare and distribute exit surveys, collecting valuable feedback for continuous improvement.</p><p> </p><p>• Assist with general administrative office tasks, including filing, data entry, and document organization.</p><p> </p><p>• Support back-office functions, ensuring all processes are running smoothly and efficiently.</p><p> </p><p>• Resolve customer service issues promptly, maintaining a positive and attentive demeanor.</p><p> </p><p>• Create and update daily schedules to keep operations on track and organized.</p>
<p>Robert Half has a brand new direct-hire opportunity for a Client Services Associate for a financial services firm based on Columbia, MD. This role will support a great team with some of the best in the industry. Candidates with prior experience in financial services with strong customer service experience are encouraged to apply! If interested, or if you have questions, please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Description</p><ul><li>Provide support to financial advisors</li><li>Maintain relationships with new and existing accounts</li><li>Coordinate meetings internally and externally</li><li>Perform related research as necessary to ensure team is set up for success</li><li>Maintain client database system</li><li>Handle administrative support work for team</li><li>Special projects as assigned by leadership</li></ul><p><br></p>
We are looking for a detail-oriented Claims Admin Support Specialist to join our team in Maitland, Florida. In this long-term contract role, you will perform a variety of administrative and clerical tasks to ensure smooth office operations. This position requires excellent organizational skills, the ability to manage multiple responsibilities, and a commitment to providing exceptional support.<br><br>Responsibilities:<br>• Maintain and replenish office supplies to ensure seamless daily operations.<br>• Operate and perform routine maintenance on office equipment, including printers, fax machines, and copiers.<br>• Coordinate document shredding services with external vendors to ensure secure disposal.<br>• Manage document handling tasks such as creating, retrieving, copying, and delivering files.<br>• Draft standard correspondence and respond to routine inquiries as needed.<br>• Welcome and direct visitors, providing assistance with general inquiries.<br>• Sort, open, and distribute incoming mail and deliveries from FedEx and other carriers.<br>• Organize and schedule meetings, as well as manage record retention activities.<br>• Conduct research and create reports as requested by leadership.<br>• Occasionally travel to fulfill job-related duties or attend meetings.
<p>We are looking for an organized HOA Client Services Specialist to join our team in Escondido, California. In this role, you will play a vital part in ensuring client satisfaction and maintaining strong relationships by delivering outstanding service and support. This is a contract position, offering an excellent opportunity to contribute to our organization’s success while developing your skills in customer service and sales.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary point of contact for clients, addressing inquiries and resolving issues to ensure satisfaction and retention.</p><p>• Handle incoming client calls, balancing organizational policies with individual client needs.</p><p>• Assist clients with navigating the organization’s platform and provide basic technical support when needed.</p><p>• Accurately process client monetary requests, keeping risk management and compliance in mind.</p><p>• Complete client transactions and requests efficiently while adhering to established service level agreements.</p><p>• Perform account updates, maintenance, and corrections to ensure data accuracy.</p><p>• Investigate and resolve client disputes using sound judgment and knowledge of banking policies.</p><p>• Manage fraud intake requests and prioritize tasks to meet strict deadlines.</p><p>• Communicate findings and solutions to clients in a clear and precise manner, both verbally and in writing.</p><p>• Uphold the organization’s values and compliance standards, ensuring all activities align with safety protocols.</p>
Robert Half is partnering with an outstanding client that’s seeking a Sales Support Coordinator to join their dynamic and collaborative team. This is a fantastic opportunity for a detail-oriented detail oriented who enjoys supporting a high-performing sales organization and thrives in a fast-paced, team-driven environment. <br> In this role, you’ll play a key part in keeping sales operations running seamlessly. You’ll coordinate monthly sales calls and meetings, communicate daily with the sales team, and prepare presentations, business reviews, and seasonal materials. You’ll also create sales reports, new item forms, and product sell sheets to support business growth. A portion of your work will focus on managing promotional activities and client relationships through various customer portals, including deduction management, fund tracking, and planning and forecasting support. Additionally, you’ll update SharePoint with client information, distribute daily sales blasts, maintain Plan-o-Gram libraries, and ensure all product data is accurate and up to date. <br> The ideal candidate will be organized, analytical, and proactive, with strong communication skills and a team-oriented mindset. A bachelor’s degree is preferred, and proficiency in Microsoft Office is required. If you’re someone who enjoys multitasking, collaborating across departments, and playing an integral role in driving sales success, this is an excellent opportunity to grow your career with a respected and innovative organization. <br> For immediate consideration, please call Dan Duggan at (508) 205-2126.
<p><strong>Position Overview:</strong></p><p>We are seeking a <strong>Call Center Representative</strong> to join our dynamic team and handle 300+ inbound and outbound calls daily. The ideal candidate is a customer-focused, detail-oriented professional who thrives in a fast-paced environment. If you are energetic, empathetic, and passionate about delivering exceptional service over the phone, this is the role for you!</p><p><strong>Responsibilities:</strong></p><ul><li>Handle a high volume of inbound and outbound calls (300+ daily) while maintaining professionalism and accuracy.</li><li>Answer customer inquiries, resolve complaints, and provide product/service information with empathy and efficiency.</li><li>Process orders, payments, and data updates in a timely and accurate manner.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Follow call scripts and workflows while tailoring communications to meet individual customer needs.</li><li>Maintain detailed records of interactions, updates, and resolutions in the CRM system.</li><li>Meet or exceed key performance indicators (KPIs) related to call handling time, quality, and customer satisfaction.</li><li>Stay informed about company services, policies, and promotions to provide accurate and up-to-date information to customers.</li><li>Provide recommendations for improving customer service processes and communication strategies.</li></ul>
We are looking for a detail-oriented Account Specialist to join our team in Miami, Florida. In this role, you will provide comprehensive account management support to a variety of customers, including business, commercial, industrial, national, and government clients. This is a long-term contract position, ideal for professionals with a strong background in customer service, claims processing, and accounts receivable functions.<br><br>Responsibilities:<br>• Manage customer accounts by addressing requests, resolving complaints, and ensuring satisfaction.<br>• Collaborate with vendor partners and internal teams to resolve customer issues effectively.<br>• Process claims and contractor invoices with accuracy and efficiency.<br>• Handle customer enrollment, billing tasks, and fulfillment operations.<br>• Maintain strong relationships with customers to support account retention and growth.<br>• Monitor revenue recovery processes and ensure timely resolutions.<br>• Provide detailed reporting and analysis of account activities to management.<br>• Ensure compliance with company policies and procedures in all account-related tasks.<br>• Identify opportunities for process improvements and implement solutions to enhance service quality.
<p>We are seeking a detail-oriented and organized Sales Assistant to join our team. This role offers an opportunity to support a dynamic sales environment and contribute to the efficiency and success of the sales process. The ideal candidate will provide administrative support, maintain accurate data, and ensure smooth communication between internal teams and clients.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare accurate customer quotes and input data into company systems.</li><li>Follow up on leads and quotes to support account growth.</li><li>Maintain up-to-date customer information and ensure database accuracy.</li><li>Generate and distribute reports on orders, forecasts, and shipments.</li><li>Provide administrative support to sales staff, including travel arrangements and expense tracking.</li><li>Coordinate demo requests, process returns, and manage compliance documentation.</li><li>Respond promptly and professionally to inquiries from internal teams and customers.</li><li>Participate in team meetings, training sessions, and regular check-ins to stay informed on processes and objectives.</li></ul><p><br></p>
<p><br></p><p>Our client is a Community Bank and Looking to bring a Sr Customer Contact Center Specialist to the team!</p><p><br></p><p>💼 About the Role:</p><p>In this multifaceted position, you'll provide world-class support to customers across various channels, from phone and chat to video banking. You'll be the go-to expert for inquiries, account maintenance, and digital banking tools, contributing to our mission to elevate customer experiences. Your ability to work independently and with precision will help us meet and exceed our objectives.</p><p><br></p><p>🛠 Key Responsibilities:</p><p>Assisting customers with digital banking tools like online and mobile banking.</p><p>Resolving inquiries and processing account transactions with care and efficiency.</p><p>Supporting in-person and virtual customer engagements.</p><p>Upholding professionalism and security measures in all interactions.</p><p>Contributing to community activities to embody our core value of SERVICE.</p><p><br></p>
<p>We are looking for an experienced Technology Help Desk Supervisor to lead and support our help desk team in Grand Island, Nebraska. This role requires a confident and proactive leader who can oversee daily operations, guide a team of technicians, and ensure exceptional customer service. The ideal candidate will have prior experience managing help desk operations and a strong technical background. Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).</p><p><br></p><p><strong>Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week!! </strong></p><p><br></p><p>Responsibilities:</p><p>• Oversee the day-to-day activities of the help desk team, ensuring efficient workflows and prompt issue resolution.</p><p>• Manage Tier 1 and Tier 2 incidents, guaranteeing timely and effective problem-solving.</p><p>• Streamline support processes to improve operational efficiency and enhance customer satisfaction.</p><p>• Provide mentorship, training, and guidance to help desk staff to encourage growth and development.</p><p>• Monitor team performance, delivering constructive feedback to maintain high standards.</p><p>• Apply expertise in technologies such as Active Directory, Citrix, and computer hardware to support team operations.</p><p>• Collaborate with other departments to align help desk support strategies with organizational goals.</p><p>• Stay informed about industry trends and incorporate best practices into help desk operations.</p><p>• Develop and execute strategies to improve the overall effectiveness of the help desk.</p><p>• Travel occasionally to maintain strong connections with team members across locations.</p>
We are looking for a skilled Administrative Assistant to join our team on a Contract to permanent basis in Birmingham, Michigan. The ideal candidate will bring strong organizational skills and a proactive approach to supporting daily operations. This role requires excellent communication abilities and a commitment to providing outstanding customer service.<br><br>Responsibilities:<br>• Coordinate and manage daily administrative tasks to ensure smooth office operations.<br>• Provide exceptional support to team members and management by handling correspondence, scheduling, and documentation.<br>• Respond to customer inquiries with efficiency and ensuring a positive experience.<br>• Maintain accurate records and files, ensuring accessibility and organization.<br>• Assist in preparing reports, presentations, and other business documents as needed.<br>• Manage multiple priorities and deadlines effectively, adapting to changing needs.<br>• Act as the first point of contact for internal and external communications, maintaining a courteous and detail-oriented demeanor.<br>• Support the call center team by addressing customer service needs and resolving issues promptly.<br>• Help streamline administrative processes to improve efficiency and productivity.<br>• Ensure compliance with company policies and procedures in all administrative functions.
<p>The IT Support Specialist will work directly with attorneys, staff, professional managers and firm directors as the frontline point of contact for the firm. The IT Support Specialist I have regular</p><p>interactions with the IT staff at all levels of the organization, including IT Directors and the firm's CIO, as it relates to operations, support and technology Improvements. The IT Support Specialist I</p><p>can expect to have frequent contact with attorneys in all the firm's offices including senior leaders throughout the firm.</p><p><br></p><p>The IT Support Specialist I is a critically Important role situated in the IT Department and first reachable asset for IT support issues and requests. They are at the frontline for telephone and email support of all firm‐authorized technology and related‐services including troubleshooting and resolving technical problems. In many ways, the IT Support Specialist I is the IT Department's emissary to the rest of the firm since they'll support our attorneys and staff on a wide range of technology issues typically found in large law firms – especially related to the processing of legal documents. The IT Support Specialist I will lend their support to the firm's IT System Engineers and must be able to resolve Help Desk incidents and requests related to the firm's technology quickly, pleasantly and efficiently.</p><p><br></p><p><br></p>
<p>Senior Customer Service Representative – Lowell, MA</p><p><br></p><p>We’re seeking a detail-driven and customer-focused Senior Customer Service Representative to join our team in Lowell, Massachusetts. This role is critical in supporting seamless financial operations while delivering an exceptional customer experience. The right candidate will thrive in a fast-paced environment, bring strong organizational skills, and excel at building relationships both internally and externally.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver timely, accurate responses to a high volume of customer inquiries, ensuring satisfaction and retention.</li><li>Research historical pricing data and partner with product line managers to process quotations quickly and accurately.</li><li>Oversee the full order management process—including new orders, returns, sample requests, credits, and debits.</li><li>Maintain accurate backlog records, aligning with customer needs and managing expedite requests to meet deadlines.</li><li>Handle customer complaints with professionalism, applying effective problem-solving and escalating issues when necessary.</li><li>Collaborate cross-functionally with sales, finance, and operations teams to resolve issues and streamline workflows.</li><li>Exercise sound judgment within established guidelines to make appropriate and effective decisions.</li><li>Cultivate strong, trust-based relationships with customers and internal partners to support long-term success.</li></ul>
We are looking for a detail-oriented Receptionist to join our team in Midland, Texas, on a contract basis. In this role, you will be responsible for handling front desk operations, ensuring a smooth and welcoming experience for visitors and callers. This position offers an excellent opportunity to showcase your organizational and customer service skills within the Oil & Gas industry.<br><br>Responsibilities:<br>• Greet visitors and provide assistance to ensure a welcoming and organized environment.<br>• Manage multi-line phone systems, efficiently directing inbound calls to appropriate departments.<br>• Handle customer inquiries and provide accurate information in a courteous manner.<br>• Perform data entry tasks, including numeric and alphanumeric input, with precision.<br>• Assist customers and clients with their needs, ensuring exceptional service standards are maintained.<br>• Maintain an organized and functional reception area.<br>• Collaborate with team members to ensure seamless communication and workflow.<br>• Utilize computer systems to manage and update records accurately.<br>• Execute switchboard operations for phone lines ranging from 1 to 10.<br>• Support general administrative tasks as needed.
We are looking for a dedicated Customer Relations Representative to join our team in San Diego, California. This is a long-term contract position that offers the opportunity to provide exceptional service while supporting various administrative and operational tasks. The ideal candidate will excel in communication, organization, and problem-solving, ensuring smooth processes and positive customer experiences.<br><br>Responsibilities:<br>• Ensure the accurate and timely production of copy work and delivery to designated parties.<br>• Review payments to identify duplicates or determine proper reassignment to the correct claims.<br>• Draft and prepare correspondence, including letters, as required.<br>• Organize and process outgoing mail efficiently for postal services.<br>• Manage monthly supply orders and monitor inventory levels to ensure adequate stock.<br>• Collaborate with adjusters and medical professionals to transition injured workers to new primary treating physicians.<br>• Communicate proactively with supervisors regarding any issues that may affect workflow, insured parties, claimants, vendors, or company operations.<br>• Provide prompt assistance to both internal and external customers, meeting commitments independently.<br>• Perform additional support tasks as assigned to contribute to team goals.<br>• Maintain compliance with company policies, procedures, and project timelines.
<p>The <strong>Signing Services Coordinator</strong> is responsible for managing and coordinating the end-to-end processing of signing services for the company’s customers by building and maintaining strong relationships with both customers and signing agents. The role emphasizes meeting customer expectations while managing vendor performance and controlling costs, as well as ensuring compliance with company standards and industry best practices. </p><p><br></p><p><strong> Key Responsibilities: </strong>Oversee and manage a network of signing agents to ensure a detail oriented and exceptional customer experience. Monitor and process signing service assignments daily to ensure alignment with customer expectations regarding turnaround times and quality standards. Recruit, vet, and onboard experience in signing agents while maintaining up-to-date records of licensing, background checks, errors & omissions (E& O) insurance, certifications, and other required documentation. Negotiate fees with signing agents to increase service efficiency while controlling costs. Ensure compliance with vendor communication standards, fee management policies, and the appropriate use of technology tools. Assign signing service tasks based on factors such as agent qualifications, fees, turnaround times, and past performance metrics. Address correction requests, rework cases, and customer inquiries promptly and professionally. Establish and uphold quality control standards to meet or exceed customer and industry requirements. Actively support department quality control efforts and ensure signing services are processed within compliance guidelines. Maintain accurate records within the company’s tracking systems and monitor incoming service requests in alignment with department processes. Foster clear and courteous communication between vendors and customers, managing status updates in a timely manner. Collaborate with internal quality control teams to set expectations and enforce compliance protocols. This role plays a vital part in ensuring operational efficiency, cost control, and exceptional customer satisfaction while maintaining strong partnerships across both the customer base and signing agent network. The Signing Services Coordinator ensures that all processes are handled with meticulous attention to detail and adherence to performance standards.</p>
<p>We are looking for a dedicated Office Assistant to join our clients organization in Portland, Oregon. In this contract role, you will play a vital part in ensuring smooth front desk operations and providing exceptional administrative support. The ideal candidate will bring prior experience in similar roles and bilingual proficiency in Spanish to enhance communication and service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Welcome visitors and clients in a detail-oriented and friendly manner, ensuring a positive experience.</p><p>• Manage client check-ins and schedule appointments efficiently to maintain organized workflows.</p><p>• Create and update client charts with accuracy and attention to detail.</p><p>• Review and complete client charts while ensuring compliance with organizational standards.</p><p>• Scrub reports and compile data as needed to support administrative tasks.</p><p>• Handle incoming calls, respond to inquiries, and route calls appropriately.</p><p>• Perform a variety of clerical duties such as filing, document preparation, and data entry.</p><p>• Utilize CRM systems and computer programs to manage client information and streamline processes.</p><p>• Collaborate with team members to maintain a well-functioning and organized office environment.</p><p>• Support other administrative tasks as assigned to meet organizational needs.</p>
<p><strong>Positions Overview:</strong></p><p>Customer Navigators are responsible for providing exceptional customer service to patients and their families while on-site and over the phone at the Hospital and Clinics. They provide customers, patients (and their families and visitors) with a personal connection to the hospital by offering amenities and assistance. Customer Navigator responsibilities may include, but are not limited to, scheduling and managing appointments, asking questions and gaining access to services and organizations, greeting patients, navigation assistance, responding to patient complaints, providing guidance to five (5) or more volunteers, and providing assistance to families.</p>
<p>We are a fast-growing, tech-driven organization leveraging artificial intelligence to create smarter solutions for our clients. Our mission is to deliver cutting-edge technology with an exceptional customer experience. We’re seeking a passionate and data-driven Customer Success Manager to lead our client engagement and support operations. THIS WILL BE A FULLY IN OFFICE ROLE IN BRICKELL IN MIAMI, FLORIDA. </p><p><br></p><p>Position Overview</p><p>The Customer Success Manager (CSM) will be responsible for ensuring customers achieve maximum value from our AI-driven products and services. This role requires a strong understanding of client lifecycle management, ticketing systems, and performance metrics. The ideal candidate will be a natural problem solver who enjoys optimizing processes, mentoring a team, and creating a customer-first culture.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and manage the Customer Success and Support teams to ensure customer satisfaction and retention.</li><li>Implement and oversee ticketing systems (such as Zendesk, Jira, Salesforce, or similar platforms) for issue tracking and resolution.</li><li>Develop and maintain customer success playbooks, training materials, and performance dashboards.</li><li>Monitor team KPIs including response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li><li>Collaborate cross-functionally with product, engineering, and sales teams to escalate customer feedback and improve product performance.</li><li>Conduct regular business reviews with key clients to ensure their objectives are being met.</li><li>Coach and mentor team members to improve efficiency, technical knowledge, and customer engagement skills.</li><li>Identify opportunities for upselling or expanding client use of products based on usage data and feedback.</li></ul><p><strong>Qualified candidates please apply and reach out to STEFANIE FURNISS at 786-897-7903</strong></p>
<p>We are seeking a highly organized and adaptable Dispatcher to join our team in Green, Ohio. In this pivotal role, you will coordinate service operations, ensure customer satisfaction, and provide critical support to field technicians. This position offers an excellent opportunity for growth in communication and organizational skills while contributing to the success of a dynamic team within the security industry.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Communication:</strong> Serve as the first point of contact for customers, gathering and clarifying service needs, addressing specific requests or exceptions, and maintaining a high level of satisfaction.</li><li><strong>Routing Optimization:</strong> Use automated routing systems during peak service times to optimize delivery efficiency.</li><li><strong>Support Field Technicians:</strong> Assist the service intake team by managing calls and inquiries from field technicians to ensure seamless operations.</li><li><strong>Team Collaboration:</strong> Work closely with service managers and technicians, leveraging collaboration tools like Microsoft Teams and Outlook to meet operational goals.</li><li><strong>Record Management:</strong> Maintain accurate, detailed records using ticketing systems such as Solomon and Astea, ensuring all service requests are tracked and fulfilled effectively.</li><li><strong>Software Adaptation:</strong> Adapt quickly to new software or systems to enhance operational processes and improve overall efficiency.</li><li><strong>Task Prioritization:</strong> Efficiently balance urgent customer demands and competing responsibilities while adhering to deadlines.</li><li><strong>Professional Conduct under Pressure:</strong> Perform under pressure with professionalism, collaborating with a variety of personalities to resolve conflicts effectively.</li></ul>
<p><strong>About This Posting:</strong></p><p>Robert Half is proactively recruiting for upcoming Help Desk Technician (Tier 1) contract opportunities with our clients across the Charlotte area and beyond. If you’re seeking your next IT support role, we’d love to connect now so we can reach out when a strong match arises.</p><p><strong>Essential Responsibilities:</strong></p><ul><li>Provide first-line technical support via phone, email, chat for end-users (Windows 10/11, Office 365, VPN, basic network/connectivity issues)</li><li>Log, triage and escalate tickets appropriately using our ITSM tool</li><li>Assist users with desktop/laptop issues, password resets, software installations, basic hardware diagnostics</li><li>Maintain a courteous, user-friendly support mindset with strong written and verbal communication</li></ul>
<p><strong>Position Overview:</strong></p><p>Robert Half is seeking an experienced <strong>Account Manager</strong> to join our client’s team on a <strong>long-term contract basis</strong> located in Norton, Ohio. In this role, the Account Manager will manage a portfolio of customer accounts, ensuring the seamless <strong>coordination and scheduling</strong> of services and inspections. Success in this role requires <strong>exceptional organizational skills</strong>, <strong>strong communication abilities</strong>, and a proactive approach to delivering a positive customer experience.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Coordination and Scheduling:</strong> Organize service appointments and inspections for assigned customer accounts, ensuring timely delivery.</li><li><strong>Customer Service:</strong> Manage high volumes of inbound calls, providing professional and efficient responses to customer inquiries.</li><li><strong>Cross-Departmental Collaboration:</strong> Work closely with internal teams such as service, payroll, accounts payable, and accounts receivable to align processes and ensure a smooth workflow.</li><li><strong>Data Management:</strong> Maintain accurate and up-to-date tracking reports utilizing Excel daily.</li><li><strong>Client Relationship Management:</strong> Build and maintain strong relationships with customers, ensuring satisfaction and long-term account performance.</li><li><strong>Progress Monitoring:</strong> Track the status of services and inspections, communicate updates to customers, and relay relevant information to internal teams.</li><li><strong>Operational Support:</strong> Address outstanding tasks, resolve customer or process-related issues efficiently, and support broader department operations.</li><li><strong>Team Growth Adaptation:</strong> Assist in scaling workloads and operations to accommodate increased customer demands.</li><li><strong>Reporting and Documentation:</strong> Prepare necessary reports and documentation for account reviews and audits as required.</li><li><strong>Performance Strategy:</strong> Participate in team meetings with supervisors and managers, presenting insights and strategies to improve account processes and performance.</li></ul>
