<p><strong>Overview</strong></p><p>We are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle inbound support calls, emails, and ticket requests across multiple client environments</li><li>Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution</li><li>Troubleshoot and resolve Level 2 technical issues prior to escalation</li><li>Identify recurring problems and proactively implement solutions to prevent future incidents</li><li>Reduce unnecessary escalations by independently resolving complex issues</li><li>Support and enhance the organization’s overall security posture through best practices and vigilance</li></ul><p><br></p><p><strong>Common Issue Types</strong></p><ul><li>User access and authentication issues</li><li>Internet connectivity and network performance problems</li><li>Remote access and VPN troubleshooting</li><li>Password resets and account lockouts</li><li>Printer and peripheral support</li><li>Phishing email identification and response</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a key role in providing exceptional support to customers, ensuring their inquiries are addressed efficiently. This position requires a proactive approach to problem-solving, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone, email, or in person, delivering accurate and timely information.<br>• Provide support with general office tasks, ensuring all documentation and processes are handled efficiently.<br>• Conduct research to resolve customer issues or provide in-depth responses to inquiries.<br>• Maintain thorough and effective email correspondence with clients and internal teams.<br>• Assist with hiring-related processes, including scheduling and managing communication with candidates.<br>• Troubleshoot customer concerns and escalate complex issues to the appropriate departments.<br>• Deliver clear and precise communication to ensure customer satisfaction.<br>• Collaborate with team members to improve service delivery and address common challenges.<br>• Stay updated on company products, services, and policies to provide accurate information.<br>• Ensure all customer interactions are logged and documented appropriately.
<p><em>The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p> </p><p>You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><em> </em></p><p><strong>Job Description:</strong></p><p>We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul><p><em> </em></p>
We are looking for a Patient Service Representative to support a busy healthcare team in Massachusetts. This Long-term Contract position focuses on creating a positive experience for patients by coordinating appointments, handling registration activities, and responding to inquiries with care and attention. The ideal candidate is organized, service-driven, and comfortable managing a high volume of patient interactions in a fast-paced setting.<br><br>Responsibilities:<br>• Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations.<br>• Welcome and assist patients throughout the registration process while confirming demographic and insurance information.<br>• Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed.<br>• Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner.<br>• Maintain accurate records in scheduling and registration systems to support smooth daily operations.<br>• Communicate clearly with clinical and administrative teams to help align patient appointments and service requests.<br>• Monitor appointment details closely to reduce errors and improve the overall patient access experience.
<p>We are looking for a Patient Service Representative to support a reimbursement-focused team for a medical device organization in Nottingham, Maryland. This position centers on guiding patients and referral sources through intake, documentation, and coverage verification while delivering a detail-oriented and compassionate experience. The ideal candidate brings prior healthcare-related customer service experience and is comfortable handling high-volume communication, detailed records, and timely follow-up.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate incoming patient referrals and intake requests, ensuring all required details are obtained and processed accurately.</p><p>• Enter and maintain patient demographics, referral information, and service-related documentation in the appropriate systems.</p><p>• Speak with patients, caregivers, and provider offices to gather missing information and clarify account details.</p><p>• Review insurance information to confirm eligibility, benefits, and coverage requirements before services move forward.</p><p>• Place outbound follow-up calls to patients and referral partners to update status, resolve outstanding items, and support next steps.</p><p>• Deliver attentive customer service by answering questions clearly, addressing concerns promptly, and creating a positive patient experience.</p><p>• Support patient registration and scheduling-related activities as needed to help maintain efficient service workflows.</p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
We are looking for a Customer Service Associate to support customers in Jersey City, New Jersey within the gambling industry. This Long-term Contract opportunity is ideal for someone who excels at resolving inquiries, building positive customer relationships, and delivering dependable service across high-volume support channels. The role focuses on creating smooth customer experiences, addressing concerns with professionalism, and using service tools effectively to maintain satisfaction and trust.<br><br>Responsibilities:<br>• Respond to customer questions across phone and other service channels with accuracy, professionalism, and a customer-first approach.<br>• Manage client interactions within CRM systems, ensuring records are updated clearly and consistently after each contact.<br>• Resolve service concerns and complaints by investigating issues, identifying practical solutions, and following through to completion.<br>• Strengthen customer relationships by providing timely support and maintaining a positive, helpful communication style.<br>• Monitor customer needs and escalate complex matters when necessary to support efficient issue resolution.<br>• Contribute to overall customer satisfaction by delivering consistent service in a fast-paced call center environment.
<p>We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base.</p><p><br></p><p><strong>*Fully ONSITE and must be Bilingual in Spanish*</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.</p><p>• Handle both inbound and outbound calls to address customer needs and provide accurate information.</p><p>• Assist customers in resolving issues, answering questions, and providing guidance on services offered.</p><p>• Document customer interactions and maintain accurate records in the system.</p><p>• Collaborate with team members to ensure seamless service delivery and problem resolution.</p><p>• Identify and escalate complex issues to appropriate departments for further support.</p><p>• Follow established protocols and procedures to maintain high-quality service standards.</p><p>• Utilize bilingual skills to communicate effectively with Spanish-speaking customers.</p><p>• Provide feedback to improve customer service processes and enhance the overall experience.</p>
<p>We are looking for a Bilingual (Spanish) Customer Service Representative to support a fast-paced hospitality team in San Diego, California. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, managing high call volumes, and ensuring accurate order processing. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound follow-up to deliver a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls promptly and provide clear, attentive assistance for questions, requests, and service needs.</p><p>• Place outbound calls as needed to confirm details, follow up on inquiries, and support resolution of customer concerns.</p><p>• Enter customer orders and updates into company systems with a high level of accuracy and attention to detail.</p><p>• Handle a steady volume of call center activity while maintaining a courteous, solution-focused approach.</p><p>• Investigate customer issues, identify appropriate next steps, and ensure concerns are addressed in a timely manner.</p><p>• Document customer interactions thoroughly so records remain current and useful for ongoing service and support.</p><p>• Work closely with internal teams to communicate order information, escalate complex matters, and help keep service operations running smoothly.</p>
We are looking for a customer-focused Technical Help Desk 1 specialist to support consumers with product questions, troubleshooting, and service-related needs for marine and RV product lines. This Long-term Contract position is based in Menomonee Falls, Wisconsin, and offers a hybrid schedule with time split between remote work and onsite support during the week. The ideal candidate is adaptable, eager to learn, and able to combine strong communication skills with an interest in developing technical knowledge through provided training.<br><br>Responsibilities:<br>• Respond to customer inquiries by phone or other support channels, providing guidance on product features, setup, compatibility, and general use.<br>• Diagnose product issues by interpreting wiring information, schematics, and related technical materials to identify practical solutions.<br>• Record support interactions accurately and complete case processing activities in a timely manner to maintain reliable service documentation.<br>• Help customers navigate warranty, repair, and replacement options while ensuring a smooth and supportive experience.<br>• Contribute to the creation and refinement of knowledge resources such as frequently asked questions, troubleshooting references, and documented support procedures.<br>• Review technical content, including manuals, bulletins, training materials, and customer-facing product information, to improve clarity and accuracy.<br>• Support call center performance by meeting service commitments, collaborating with team members, and maintaining consistent follow-through on open issues.<br>• Participate in onsite hybrid work requirements by reporting to the facility as needed and working flexibly across locations within the assigned area.
<p>Help Clients Get the Most From Their Investment</p><p>A rapidly growing software company is seeking a Customer Success Coordinator to support client onboarding, account management, and customer retention initiatives. This role is ideal for someone who enjoys relationship building and helping customers achieve success while working in a collaborative technology environment.</p><p>The successful candidate will work closely with sales, implementation, and support teams to ensure clients receive exceptional service and ongoing support.</p><p>Key Responsibilities</p><p>Customer Relationship Management</p><ul><li>Serve as a primary point of contact for assigned accounts</li><li>Assist clients with onboarding and implementation processes</li><li>Schedule and coordinate customer training sessions</li><li>Monitor customer satisfaction and engagement levels</li><li>Escalate technical issues to appropriate teams</li></ul><p>Administrative & Project Support</p><ul><li>Maintain CRM records and customer documentation</li><li>Track client activity and service metrics</li><li>Generate reports for leadership review</li><li>Support customer retention and account growth initiatives</li></ul>
We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. In this role, you will be responsible for ensuring exceptional customer experiences through effective communication and problem-solving. This is a long-term contract position that offers the opportunity to make a meaningful impact by assisting clients with their needs and concerns.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.<br>• Troubleshoot connectivity issues and provide clear solutions to clients.<br>• Assist customers in navigating multiple browsers and platforms to resolve technical challenges.<br>• Ensure customer success by addressing concerns and resolving issues efficiently.<br>• Maintain detailed records of customer interactions and follow-ups to ensure resolution.<br>• Collaborate with internal teams to improve service delivery and customer satisfaction.<br>• Handle high-volume call center interactions while maintaining a positive and helpful demeanor.<br>• Provide guidance and support to customers regarding company products and services.<br>• Continuously update knowledge of company offerings to deliver accurate information to clients.
<p>We are looking for a Customer Service Supervisor to lead a call center team in Pennsylvania. This opportunity is ideal for someone who combines strong leadership with a customer-focused approach and can help drive appointment-setting efforts through outbound calling. The person in this role will guide daily team activity, support service quality, and help create a positive experience for customers while meeting business goals.</p><p><br></p><p>Responsibilities:</p><p>• Oversee day-to-day call center operations and provide direction to staff handling customer interactions and outbound outreach.</p><p>• Coach team members on effective communication techniques, customer service standards, and appointment-setting best practices.</p><p>• Monitor call activity, team productivity, and service performance to help ensure goals are achieved consistently.</p><p>• Assist with outbound calling efforts to schedule free estimate appointments and support sales-related follow-up activity.</p><p>• Address escalated customer concerns professionally and work with the team to resolve issues in a timely manner.</p><p>• Help maintain scheduling coverage and contribute to a smooth workflow across permanent and part-time team members.</p><p>• Reinforce quality expectations and provide ongoing feedback to strengthen team performance and customer satisfaction.</p>
<p>Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.</p><p>• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.</p><p>• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.</p><p>• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.</p><p>• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.</p><p>• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.</p><p>• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.</p><p>• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.</p>
Highly regarded organization in greater Philadelphia is seeking a Customer Service Lead for a possible temporary opportunity. This role is on-site and will begin immediately. <br>RESPONSIBILITIES:<br>• Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume.<br>• Collaborate with cross functional departments on DTC customer service programs<br>• Develop and mentor the team to enhance the call center’s performance and deliver best in class customer service experience<br>• Lead the team in providing responses through SMS, chat, email, and phone<br>• Assist in training, workforce management, and budget management for the team.<br>• Maintain optimal performance and sales levels while consistently adhering to Lenox’s highest quality standards.<br>• Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner.<br>• Track and analyze Call Center performance against service goals/metrics; provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions.<br>• Establish and ensure compliance with standard practices and processes in the call center; be responsible for implementing best operational practices and process improvements.<br>• Prepare team reports and analyze performance statistics.<br>• Build a team environment through regular contact, training, communication, and meetings with staff and team members.<br>• Act as the point of contact for escalated customer issues, ensuring resolution to customer satisfaction.<br>• Hold all employees accountable for achieving stated goals, administering corrective action via performance plans when goals are not met, and providing timely recognition when goals are achieved.<br>• Perform other duties as assigned.<br><br>MUST REQUIREMENTS:<br>• A minimum of 5-7 years of previous supervisory or management experience.<br>• Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required.<br>• Strong interpersonal, writing, and problem-solving skills.<br>• Capability to lead and coach multiple teams while handling various issues simultaneously.<br>• Ability to promote teamwork and foster high employee morale.<br>• Strong listening skills.<br>For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
<p>We are seeking a <strong>Medical Customer Service Representative</strong> to join our team. This role is ideal for someone with strong customer service skills, call center experience, and the ability to support patients with billing and payment-related questions. </p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 4:30pm</p><p><em>*First 3 months are fully onsite then after training will be remote 3 days and onsite 2 days</em></p><p><br></p><p><strong>Responsibilities for the position include the following:</strong></p><ul><li>Handle approximately <strong>60 calls per day</strong> in a fast-paced call center environment.</li><li>Answer inbound phone calls and assist patients with questions related to their accounts, services received, and payment options.</li><li>Remind patients of the reason for their doctor visit and provide clear, professional support.</li><li>Help patients with payment-related inquiries, including <strong>payment plans</strong> and <strong>financial planning assistance</strong>.</li><li>Make outbound calls to follow up with patients regarding balances, payments, and account updates.</li><li>Process returned mail and update patient account information as needed.</li><li>Run credit card payments securely and accurately.</li><li>Deliver excellent customer service while maintaining professionalism and attention to detail.</li></ul><p><br></p>
<p><strong>Customer Service Specialist (Weekend Shift – High-Impact Role)</strong></p><p><strong>Schedule:</strong> Saturday & Sunday | 12:00 PM – 11:00 PM</p><p><br></p><p>🚀 Why This Role Stands Out</p><p>If you’re the kind of person who asks great questions, loves figuring things out, and thrives in fast-moving situations—this is not your average customer service job.</p><p>You’ll be the calm, confident voice people rely on in moments that matter. Every interaction is different, every call keeps you engaged, and your ability to think on your feet truly makes an impact.</p><p><br></p><p>💥 What You’ll Do</p><ul><li>Serve as the </li><li><strong>first point of contact</strong>, handling incoming calls, inquiries, and urgent requests</li><li>Ask thoughtful, strategic questions to quickly assess situations and determine next steps</li><li>Guide individuals through processes with empathy, clarity, and professionalism</li><li>Coordinate and communicate with internal team members to ensure seamless service</li><li>Maintain accurate documentation and updates in real time</li><li>Stay composed and solutions-focused in high-pressure or time-sensitive situations</li></ul><p><br></p>
We are looking for a Customer Service Administrator to support a service-focused team in Dania Beach, Florida. This role is ideal for someone who enjoys building strong customer relationships, coordinating across departments, and keeping operations organized behind the scenes. The successful candidate will help deliver a responsive service experience by managing communication, tracking requests, and ensuring records and billing details remain accurate.<br><br>Responsibilities:<br>• Act as a primary point of contact for customers, providing timely updates and clear communication throughout the service process.<br>• Partner with internal departments to coordinate service activities and help ensure work is completed accurately and on schedule.<br>• Monitor service requests from initiation through completion, following up on open items to maintain a smooth customer experience.<br>• Review completed work for accuracy and confirm billing aligns with contract terms and customer-specific agreements.<br>• Maintain organized documentation, customer records, and administrative files to support efficient day-to-day operations.<br>• Handle inbound and outbound customer interactions professionally, resolving questions, concerns, and service-related issues.<br>• Work closely with cross-functional stakeholders to address challenges, improve response times, and support overall service quality.
<p>Reach out to <strong><u>Michelle Espejo</u></strong><u> via </u><strong><u>email or LinkedIn</u></strong> for additional information or questions regarding this listing.</p><p> </p><p><strong>Client Service Analyst | Multi Family Office | SF Bay Area </strong></p><p> </p><p>Join a <strong>specialized family office platform</strong> serving ultra-high-net-worth individuals, founders, investors, and multi-generational families. The firm delivers highly tailored solutions across wealth strategy, portfolio management, and family office operations, with a high-touch, relationship-driven model built on discretion and precision. This is a strong opportunity for a client service professional seeking a high-end,<strong> entrepreneurial environment</strong> with real exposure and <strong>long-term growth</strong>.</p><p> </p><p>The firm offers <strong>strong mentorship, direct access to leadership, and clear development paths</strong>, within a <strong>collaborative, low-ego culture</strong> focused on ownership and continuous improvement. The role includes <strong>flexible remote work, strong benefits, and unlimited PTO</strong>.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Support senior team members on client service and operations</li><li>Lead onboarding, including account setup and documentation</li><li>Manage investment ops: private investments, subscriptions, redemptions, portfolio maintenance</li><li>Coordinate tax workflows with external providers</li><li>Process capital calls, wires, and time-sensitive transactions</li><li>Maintain KYC, compliance, and CRM accuracy</li><li>Support reporting, financial admin, and document management</li><li>Liaise with clients and advisors to ensure smooth execution</li><li>Improve processes and support tech-enabled workflows</li></ul><p><strong>For fastest consideration, reach out to <u>Michelle Espejo via email or LinkedIn</u>.</strong></p>
We are looking for a detail-oriented Customer Service Representative II to support vehicle intake and records processing for an impound operations team in Baltimore, Maryland. This Contract position is ideal for someone who can balance customer service, documentation accuracy, and careful handling of sensitive vehicle and property information. The person in this role will help maintain organized records, verify incoming documentation, and ensure each vehicle is processed thoroughly and consistently.<br><br>Responsibilities:<br>• Process incoming vehicle documentation by reviewing, validating, and marking intake records for units received at the impound facility.<br>• Examine police reports and related paperwork to confirm vehicle details, determine the cause of impoundment, and note key location information for tracking purposes.<br>• Inspect vehicles to verify identifying information such as VIN, tag number, make, model, color, year, and mileage, and compare findings against supporting records.<br>• Document vehicle condition by taking photographs, with close attention to any visible damage present at the time of receipt.<br>• Receive and secure vehicle keys, complete key control documentation, and maintain accurate tracking of stored keys.<br>• Remove visible valuables when required, record all personal property, and transfer items to a designated secure storage area using proper chain-of-custody procedures.<br>• Complete inventory and control forms by recording billing details, tow information, storage location, and associated property references, then obtain required signatures for accuracy.<br>• Enter vehicle and property information into the database, upload supporting images, and assemble complete case files for supervisor review.<br>• Label vehicles with tracking identifiers, impound dates, and property references, and maintain a daily log of all vehicles processed.<br>• Communicate potential security concerns, including signs of tampering or unsecured custom equipment, to appropriate personnel and assist with related operational tasks as needed.
<p>Are you someone who thrives on solving problems, enjoys digging into technical issues, and takes pride in delivering an exceptional customer experience? We’re partnering with a growing organization looking for a <strong>Customer Service Representative II</strong> to serve as a trusted resource and brand ambassador for both internal teams and external customers.</p><p><br></p><p>This is more than just a customer service role—this is your chance to become a go-to expert, helping customers navigate products and systems while ensuring every interaction reflects professionalism, efficiency, and care.</p><p><strong>What You’ll Be Doing</strong></p><ul><li>Provide <strong>technical support and troubleshooting assistance</strong> to customers via phone, email, and internal channels</li><li>Respond to and resolve <strong>inquiries from both internal stakeholders and external clients</strong> in a timely, knowledgeable manner</li><li>Serve as a <strong>brand authority</strong>, ensuring consistent messaging and a high-quality customer experience</li><li>Document interactions, cases, and resolutions within the company’s <strong>CRM system</strong></li><li>Partner cross-functionally with operations, sales, and technical teams to resolve complex issues</li><li>Utilize <strong>ERP and business management systems</strong> to track orders, updates, and customer data</li><li>Assist with <strong>general office and administrative support</strong> as needed</li></ul>
We are looking for a Client Service Coordinator - Associate to support daily client-facing and administrative operations. This is a Contract position suited for someone who enjoys creating a welcoming experience, managing office coordination tasks, and keeping schedules and communications organized. The ideal candidate will bring strong customer service skills, sound judgment, and the ability to handle a variety of support duties in an organized environment.<br><br>Responsibilities:<br>• Welcome visitors and clients in a courteous and organized manner, ensuring a positive first impression of the office.<br>• Receive, sort, and distribute incoming mail and other deliveries accurately and promptly.<br>• Provide administrative support by preparing documents, maintaining records, and assisting with general office organization.<br>• Coordinate calendars, schedule appointments, and help arrange meetings or conference calls as needed.<br>• Respond to client service requests and help route follow-up tasks to the appropriate team members.<br>• Partner with internal stakeholders to support communications, office workflows, and day-to-day service needs.<br>• Answer inbound calls, direct inquiries appropriately, and relay messages with accuracy and professionalism.<br>• Assist with additional clerical or project-based assignments as priorities shift.
We are looking for a Member Services Representative to support members from our LaVergne, Tennessee location by delivering attentive, solutions-focused service across a variety of inquiries. In this role, you will help resolve order-related concerns, respond to questions with accuracy and professionalism, and contribute to a positive overall member experience. This position is well suited for someone who works effectively in a fast-moving environment and takes pride in building trust through consistent, high-quality support.<br><br>Responsibilities:<br>• Respond to member questions through appropriate service channels and provide clear, accurate information about products, services, and account-related matters.<br>• Investigate and resolve concerns tied to online orders, including shipment updates, delivery issues, and related follow-up communication.<br>• Handle complaints with professionalism, determine the root cause of issues, and drive timely resolutions that support member satisfaction.<br>• Partner with internal departments to coordinate solutions and ensure members receive a consistent and seamless service experience.<br>• Support the onboarding and day-to-day guidance of new team members by sharing processes, service expectations, and best practices.<br>• Communicate with external vendors as needed to gather information, resolve service questions, and support order-related problem solving.<br>• Maintain detailed and accurate records in customer service platforms and other business systems to document interactions and outcomes.<br>• Contribute to team performance by meeting service-level expectations for response times, resolution quality, and completion of assigned tasks.
<p><strong>Member Service Representative</strong></p><p>We are partnering with a local credit union to hire a Member Service Representative. In this role, you'll provide exceptional customer service to members over the phone, helping with account questions, transactions, and financial service needs. The ideal candidate enjoys helping others, solving problems, and building positive relationships with customers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist members by phone with account inquiries and service requests.</li><li>Resolve issues related to online banking, loans, debit and credit cards, stop payments, ACH transactions, and other account services.</li><li>Process account transactions accurately and efficiently.</li><li>Open and close deposit accounts and debit/ATM cards.</li><li>Process transfers, credit card payments, fee adjustments, and account maintenance requests.</li><li>Research and resolve member concerns while maintaining a high level of professionalism.</li><li>Educate members on available products and services and identify opportunities for referrals when appropriate.</li><li>Ensure compliance with company policies, procedures, and regulatory requirements.</li><li>Stay current on products, services, and operational procedures.</li></ul>
We are looking for a detail-oriented Sales Support team member to join a busy team on a long-term contract assignment. This permanent role focuses on providing day-to-day sales assistance through accurate data management, customer communication, and responsive support for parts-related inquiries. The position plays an important role in helping the sales organization strengthen customer relationships, maintain a healthy pipeline, and drive continued revenue growth.<br><br>Responsibilities:<br>• Enter and maintain sales-related records with accuracy in company systems and Excel spreadsheets.<br>• Provide daily administrative and operational support to the sales team as they pursue new and existing business opportunities.<br>• Answer inbound calls promptly and assist customers with questions related to parts, orders, and general sales support needs.<br>• Place outbound follow-up calls to support customer activity, encourage engagement, and assist ongoing sales efforts.<br>• Coordinate effectively with both internal departments and external customers to resolve issues and keep requests moving forward.<br>• Research model and serial number information to identify the correct part numbers for customer requests.<br>• Use business platforms such as SAP, Google Workspace, and Salesforce to manage information, track activity, and support order processes.<br>• Contribute to sales performance by helping increase revenue opportunities, improve pipeline visibility, and promote webshop adoption.