<p><strong>Customer Care Manager</strong></p><p>On-site | $47,000–$55,000 + Monthly Bonus | Full-Time</p><p><br></p><p>A growing organization is partnering with Robert Half to hire a hands-on, people-focused Customer Care Manager to lead their Customer Care team. </p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Lead and support the Customer Care/Appointment Center team</li><li>Coach team members through call reviews and scripting feedback</li><li>Drive performance across key KPIs (speed to lead, conversions, run rate, cancellations)</li><li>Create action plans to improve results</li><li>Assist with hiring, training, and performance evaluations</li><li>Handle escalated customer issues with professionalism</li><li>Oversee receptionist and inside sales support</li><li>Foster a positive, accountable, team-centered environment</li></ul><p><strong>Why This Role Matters</strong></p><p>You’ll shape the customer experience, coach a motivated team, and make a measurable impact on performance and culture.</p><p><br></p><p>Apply to share your resume and connect with our team today by calling (563) 359-7535.</p>
<p>We are looking for a skilled and proactive Customer Service Manager to oversee operational efficiency and team performance within a dynamic real estate environment. This short-term contract to permanent position is based in Jackson, Mississippi, and involves managing customer service processes, ensuring compliance, and fostering effective communication with clients and staff. The ideal candidate will possess strong organizational and leadership abilities while demonstrating expertise in customer service management.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and ensure employees meet contractual obligations related to mail services and operational requirements.</p><p>• Conduct interviews, onboard new talent, evaluate performance, and take disciplinary action as needed.</p><p>• Oversee employee time-off tracking and approvals to maintain workforce consistency.</p><p>• Prepare and submit monthly reports on mailroom and receptionist desk metrics.</p><p>• Enforce and maintain safety, environmental, and security standards in the workplace.</p><p>• Recommend process improvements to enhance operations, equipment usage, and customer satisfaction.</p><p>• Provide ongoing training and development opportunities for team members.</p><p>• Meet with clients to discuss management updates and fulfill contractual expectations.</p><p>• Manage administrative tasks such as scanning invoices, processing reimbursements, and handling vendor-related concerns.</p><p>• Coordinate conference room management, ensuring equipment functionality and supply availability.</p>
We are looking for a motivated and experienced Customer Service Lead to manage and guide a team of customer service representatives in a dynamic call center setting. This position is based in Grand Rapids, Michigan, and offers the opportunity to work in the machinery manufacturing industry. As a Contract to permanent role, it is ideal for individuals seeking a long-term career path with growth potential. In this role, you will oversee daily operations, drive performance excellence, and ensure customer inquiries are handled swiftly and with attention to detail.<br><br>Responsibilities:<br>• Lead and inspire a team of customer service representatives, fostering a positive and productive work environment.<br>• Oversee multiple customer service queues to ensure efficient and prompt handling of inquiries.<br>• Conduct regular team meetings, coaching sessions, and performance evaluations to support skill development.<br>• Resolve escalated customer issues with attention to detail and timeliness.<br>• Monitor service levels and call queues to ensure adherence to brand standards and service level agreements.<br>• Develop and implement training programs to enhance team skills and familiarity with company policies and products.<br>• Assist in creating and maintaining Standard Operating Procedures (SOPs) for operational consistency.<br>• Manage departmental reporting, warranty claims, and brand website listings.<br>• Collaborate with cross-functional teams to ensure smooth execution of projects and operational tasks.<br>• Support operational processes such as product returns, order audits, and system training for service partners.
<p><strong><u>Customer Service & Operations Manager</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><br></p><p>Robert Half is partnering with a leading distributor to fill a critical <strong><u>Customer Service & Operations Manager</u></strong>. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul><p><br></p><p><strong>For immediate consideration</strong>, please apply today and/or email your resume to <u>Drew.Schroll@RobertHalf com.</u> All inquiries will remain confidential.</p>
<p>At Robert Half, we connect skilled professionals with organizations committed to excellence and growth. Our client in the property management sector is seeking a Customer Service Agent to serve as a crucial liaison between tenants, property managers, and vendors. This role offers the opportunity to make a meaningful impact by delivering exemplary customer support in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt and courteous responses to tenant inquiries, service requests, and general questions</li><li>Assist with coordinating maintenance, repairs, and property services</li><li>Document all customer interactions and maintain accurate resident records</li><li>Support property managers by handling phone calls, emails, and walk-ins professionally</li><li>Resolve escalated issues quickly, maintaining positive relationships with tenants and stakeholders</li><li>Collaborate with vendors and contractors to ensure timely service delivery</li><li>Help with administrative tasks such as preparing notices, updating databases, and scheduling appointments</li><li>Uphold confidentiality and demonstrate a commitment to quality service</li></ul><p><br></p>
<p>Job Summary</p><p>Permanent Hire Opportunity</p><p>This position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.</p><ul><li><strong>Sales Partner Management</strong>: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
We are looking for a dedicated Customer Experience Specialist to join our team in Washington, District of Columbia. In this long-term contract role, you will manage critical aspects of volunteer workflows while ensuring callers receive exceptional assistance. This position offers an opportunity to contribute to impactful operations and provide vital support to a diverse team of legal volunteers.<br><br>Responsibilities:<br>• Coordinate and oversee workflows for legal volunteers, including attorneys, paralegals, and law students, to ensure effective caller support and data collection.<br>• Support the recruitment and retention of volunteers, maintaining adequate staffing levels to meet call volume demands.<br>• Update and maintain volunteer resources such as technical guides, state-specific information, and training materials.<br>• Provide technical assistance to volunteers, addressing questions and resolving connectivity issues.<br>• Develop and lead training sessions to prepare volunteers for their roles.<br>• Conduct research to enhance legal resources and align operations with best practices in call center management.<br>• Monitor interactions logged in the database system to ensure quality control and identify systemic issues.<br>• Create detailed daily reports summarizing call data, analyzing trends, and contributing to coalition activities and messaging.<br>• Assist in preparing after-action reports and capturing relevant data for future improvements.
<p>We are looking for a dedicated Customer Service Manager to join our client in the Kenilworth, NJ area. In this role, you will oversee purchase orders, client communications, and ensure exceptional service and satisfaction to support the sales team. You will collaborate with clients and internal teams to provide seamless service, promote customer loyalty, and drive business growth. We are looking for someone proficient in CRM systems and can improve operational efficiency. </p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service to enhance client satisfaction and contribute to sales growth.</p><p>• Respond promptly to inquiries, resolving concerns efficiently and professionally.</p><p>• Manage customer service operations for online sales and remote showroom support.</p><p>• Provide sales assistance and support for assigned representative showrooms.</p><p>• Utilize your sales expertise to identify opportunities for upselling and cross-selling luxury products.</p><p>• Gain comprehensive product knowledge to effectively communicate features and benefits to clients.</p><p>• Build and maintain strong relationships with customers to encourage repeat business.</p><p>• Process and oversee sales orders, including delivery coordination and payment execution.</p><p>• Address returns and claims, coordinating with carriers and ensuring proper documentation.</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. This long-term contract position offers the opportunity to provide exceptional service to residents in a hybrid work environment, with remote work on Mondays and Fridays and onsite work from Tuesday to Thursday. If you have a passion for delivering outstanding customer experiences and thrive in a fast-paced setting, we encourage you to apply.<br><br>Responsibilities:<br>• Provide exceptional customer support by handling inbound and outbound calls related to resident accounts and maintenance requests.<br>• Address resident inquiries, concerns, and complaints promptly and effectively to ensure satisfaction.<br>• Maintain an attentive and empathetic demeanor while fostering positive relationships with residents.<br>• Record detailed notes of resident interactions, inquiries, and resolutions in internal systems.<br>• Collaborate with internal teams to resolve resident issues and coordinate solutions.<br>• Follow up with residents to confirm their needs have been met and issues resolved.<br>• Demonstrate a comprehensive understanding of services offered to provide accurate and helpful information.<br>• Navigate multiple software systems efficiently to input and retrieve resident data.<br>• Manage a high volume of calls with a focus on resolving issues and enhancing the resident experience.<br>• Support scheduling and coordination efforts to ensure seamless service delivery.
<p>Our client is in need of a Renewals Specialist to join their team. In this role, you will play a critical part in managing customer relationships, ensuring seamless contract renewals, and fostering collaboration with internal teams to enhance client satisfaction. This position offers the opportunity to work in a dynamic environment where your skills in communication, organization, and problem-solving will be highly valued.</p><p><br></p><p>Responsibilities:</p><p>• Manage the full renewal lifecycle for contracts, engaging proactively with customers 90-120 days before expiration.</p><p>• Prepare detailed and accurate renewal quotes and proposals that align with customer expectations and company guidelines.</p><p>• Partner with sales and customer success teams to develop and execute strategic approaches to contract renewals.</p><p>• Conduct proactive outreach to customers alongside account managers to discuss renewal plans and address potential risks.</p><p>• Handle administrative tasks throughout the renewal process, from quoting to deal closure, ensuring compliance with company policies.</p><p>• Identify opportunities for upselling and cross-selling, passing leads to the sales team for further development.</p><p>• Maintain high success rates in closing renewals on time and achieving targeted close-won ratios.</p><p>• Enhance forecasting accuracy for renewals and provide detailed reports to management.</p><p>• Analyze churn reasons effectively to improve reporting and share actionable customer insights with stakeholders.</p><p>• Keep CRM systems and tools updated with precise renewal data to support operational efficiency.</p>
<p>We are looking for a Store Manager to join our team in Fairfield, California. This is a contract-to-permanent position within the wholesale distribution industry. The ideal candidate will oversee customer service operations, ensuring excellent service delivery and maintaining high standards of customer satisfaction. This role requires strong leadership and organizational skills to effectively manage teams, address customer needs, and contribute to the company’s success.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage customer service teams to ensure consistent, high-quality customer interactions.</p><p>• Develop and implement strategies to improve customer satisfaction and resolve complaints effectively.</p><p>• Manage scheduling and staffing decisions to ensure adequate coverage and optimal service levels.</p><p>• Conduct regular training sessions to enhance team performance and ensure compliance with company policies.</p><p>• Oversee inventory management and ensure accurate tracking and replenishment of products.</p><p>• Monitor compliance with safety and security protocols, addressing any discrepancies promptly.</p><p>• Conduct market research to identify opportunities for improving customer service and understand competitor practices.</p><p>• Collaborate with loss prevention teams to safeguard company assets and reduce risks.</p><p>• Supervise merchandising efforts to maximize sales and ensure displays meet company standards.</p><p>• Address operational challenges by stepping into various roles as needed during peak times or staffing shortages.</p>
We are looking for a dedicated and detail-oriented Test Center Administrator to join our team in Miami, Florida. This contract position offers flexibility with part-time hours, requiring availability to work varied shifts Monday through Saturday, including Saturdays as mandatory, and occasional evenings. The role involves ensuring a secure and attentive testing environment while providing excellent customer service to examinees.<br><br>Responsibilities:<br>• Welcome candidates to the test center and confirm their identification prior to testing.<br>• Conduct security procedures, including wanding and fingerprint scanning, to maintain a safe environment.<br>• Monitor examinees throughout the testing process to ensure compliance with test center guidelines.<br>• Address candidate concerns promptly and courteously, ensuring a smooth testing experience.<br>• Maintain and safeguard test center materials and equipment to prevent misconduct or breaches.<br>• Prepare detailed reports on incidents or irregularities during testing sessions.<br>• Assist with the setup and maintenance of computer equipment and testing spaces.<br>• Ensure adherence to company policies and procedures while representing the organization's values.<br>• Support flexible scheduling needs based on operational requirements, including shifts and hours.<br>• Perform clerical duties such as scanning documents and answering inbound calls.
<p>Our team is seeking a dedicated Customer Service Representative for a long-term contract opportunity in North Canton, Ohio. In this role, you will be a key driver of exceptional customer experiences and efficient shipping operations, handling both domestic and international logistics. If you are detail-oriented, communicate effectively, and possess strong organizational skills, we encourage you to apply.</p><p><strong>Responsibilities:</strong></p><ul><li>Prepare, process, and monitor domestic and international shipments to ensure on-time delivery.</li><li>Coordinate with shipping carriers, freight forwarders, and customs brokers to facilitate logistics operations.</li><li>Generate shipping labels, commercial invoices, and customs documentation in compliance with regulations.</li><li>Track shipments and resolve delivery issues promptly, minimizing operational disruptions.</li><li>Maintain current shipping logs and ensure adherence to international shipping standards.</li><li>Support inventory management efforts for incoming and outgoing shipments.</li><li>Provide customers with timely updates on orders, product information, and resolutions to service-related concerns.</li><li>Process orders, quotes, returns, and warranty claims accurately and efficiently.</li><li>Document customer interactions to support service improvement initiatives.</li><li>Collaborate with internal teams to ensure seamless follow-up and customer satisfaction.</li></ul><p><br></p>
<p>130,000 - 170,000</p><p><br></p><p>Benefits:</p><ul><li>Paid Time Off (PTO)</li><li>Health Insurance: Comprehensive medical, dental, and vision coverage</li><li>Retirement Plans:401(k)</li><li>hybrid</li></ul><p><strong>Responsibilities</strong></p><ul><li>Manage day‑to‑day labor relations activities and act as the primary contact for union representatives.</li><li>Interpret and administer collective bargaining agreements; provide guidance to leadership on contract language.</li><li>Lead grievance investigations, documentation, responses, and resolution steps.</li><li>Prepare for and participate in collective bargaining negotiations, including research, costing, and proposal development.</li><li>Advise leaders on corrective actions, disciplinary matters, and contract compliance.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Norwalk, Connecticut. This is a long-term contract position, offering an excellent opportunity to enhance your customer service skills while contributing to a dynamic team environment. The ideal candidate will be responsible for handling customer inquiries, managing orders, and providing exceptional support to ensure client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming customer inquiries and provide accurate information regarding products and services.</p><p>• Process and manage customer orders efficiently, ensuring all details are accurately recorded.</p><p>• Handle both inbound and outbound calls to address customer needs and resolve issues effectively.</p><p>• Collaborate with internal teams to ensure timely delivery of customer orders and resolve any logistical challenges.</p><p>• Maintain detailed records of customer interactions, transactions, and feedback for future reference.</p><p>• Provide solutions to customer concerns, demonstrating professionalism and empathy.</p><p>• Continuously stay informed about company products and services to offer up-to-date information to clients.</p><p>• Assist with administrative tasks related to customer support and order management.</p><p>• Identify areas for process improvement to enhance customer satisfaction.</p><p>• Ensure compliance with company policies and procedures during all customer interactions.</p>
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
<p>We are seeking a dedicated Customer Service Representative for a contract role based in Oconto, Wisconsin. This position involves supporting customers through application processing, handling inquiries, and maintaining clear, professional communication. Strong customer service skills and computer proficiency are essential.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately process applications in line with company standards</li><li>Handle inbound calls promptly, providing clear and helpful support</li><li>Make outbound calls to follow up on inquiries and resolve issues</li><li>Maintain detailed documentation of customer interactions and application progress</li><li>Partner with internal team members to address complex customer concerns</li><li>Use computer systems to input, track, and manage application data</li><li>Deliver empathetic, professional service that meets customer needs</li><li>Ensure all interactions comply with company policies and procedures</li><li>Support order entry tasks to maintain smooth operational workflows</li><li>Serve as a dependable point of contact, building positive customer relationships</li></ul><p><br></p>
We are looking for a detail-oriented Member Services Representative to join our team in Albany, New York. This long-term contract position offers an opportunity to contribute to the efficient management of member services and data processing. The ideal candidate will be comfortable performing repetitive tasks, managing financial transactions, and supporting various administrative functions with minimal supervision.<br><br>Responsibilities:<br>• Process and input data, including cash and check transactions, into the organization's database with accuracy and efficiency.<br>• Collaborate with analysts by organizing and delivering processed financial information.<br>• Assist in fulfilling member gifts and other administrative tasks as needed.<br>• Utilize CRM systems, such as Allegiance, to manage member information and fundraising activities.<br>• Handle a variety of tasks independently, ensuring timely and reliable completion.<br>• Maintain a high level of organization and attention to detail when managing financial documents and data.<br>• Provide exceptional customer service within a fast-paced environment.<br>• Ensure compliance with organizational standards and procedures while performing daily duties.<br>• Utilize computer systems proficiently to support administrative and customer service tasks.
<p>We are looking for 20 dedicated Call Center Specialists to join our clients 100% remote Customer Support Team. This Contract to permanent position requires individuals who can excel in a fast-paced, high-volume call center environment. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused mindset to ensure seamless interactions and high-quality service. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from members, medical providers, and other parties, addressing inquiries and resolving issues.</p><p>• Process and adjust claims accurately while adhering to established guidelines.</p><p>• Provide clear and empathetic communication to address customer concerns and questions.</p><p>• Offer detailed information on fee schedules, network participation, and procedural requirements.</p><p>• Maintain accurate and up-to-date customer records and collaborate effectively with internal teams.</p><p>• Redirect misdirected calls, troubleshoot non-routine issues, and provide suitable solutions.</p><p>• Investigate and resolve inquiries using decision-support tools and training resources.</p><p>• Educate callers on processes and validate their understanding to ensure clarity.</p><p>• Support organizational projects and assist other departments as assigned by management.</p><p>• Adapt communication styles to align with the caller’s level of understanding.</p>
<p>We are looking for 20 dedicated Call Center Specialists to join our clients 100% remote Customer Support Team. This Contract to permanent position requires individuals who can excel in a fast-paced, high-volume call center environment. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused mindset to ensure seamless interactions and high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from members, medical providers, and other parties, addressing inquiries and resolving issues.</p><p>• Process and adjust claims accurately while adhering to established guidelines.</p><p>• Provide clear and empathetic communication to address customer concerns and questions.</p><p>• Offer detailed information on fee schedules, network participation, and procedural requirements.</p><p>• Maintain accurate and up-to-date customer records and collaborate effectively with internal teams.</p><p>• Redirect misdirected calls, troubleshoot non-routine issues, and provide suitable solutions.</p><p>• Investigate and resolve inquiries using decision-support tools and training resources.</p><p>• Educate callers on processes and validate their understanding to ensure clarity.</p><p>• Support organizational projects and assist other departments as assigned by management.</p><p>• Adapt communication styles to align with the caller’s level of understanding.</p>
We are looking for a dedicated Customer Service Representative to join our team in Jamaica, New York. This is a long-term contract opportunity for professionals passionate about delivering exceptional service and maintaining customer satisfaction. The ideal candidate will handle various customer interactions, ensuring a seamless experience while addressing inquiries efficiently.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.<br>• Process and manage order entries accurately to ensure timely fulfillment.<br>• Deliver exceptional customer service by maintaining a friendly and helpful demeanor during all interactions.<br>• Handle both inbound and outbound calls as needed, ensuring customer needs are met.<br>• Track and document customer interactions and updates in the system for record-keeping purposes.<br>• Collaborate with team members to improve processes and enhance customer satisfaction.<br>• Provide clear and concise information to customers regarding products, services, and policies.<br>• Identify and escalate complex issues to the appropriate team or supervisor when necessary.<br>• Maintain up-to-date knowledge of company offerings to provide accurate support.<br>• Ensure compliance with company guidelines and procedures in all customer interactions.
<p>190,000 - 200,000</p><p><br></p><p>benefits include:</p><ul><li>dental</li><li>vision</li><li>health insurance</li><li>paid time off</li><li>paid holidays</li></ul><p>Are you an experienced CPA with a proven track record in matrimonial engagements, business valuations, and litigation support? Our client a well-established regional CPA firm in Central New Jersey is seeking a Director of Forensics & Litigation to lead and grow this critical practice area.</p><p>Key Responsibilities:</p><ul><li>Oversee and manage forensic accounting and litigation support engagements.</li><li>Provide expert analysis and testimony in matrimonial and business valuation cases.</li><li>Supervise and mentor a team of professionals, ensuring high-quality deliverables.</li><li>Collaborate with attorneys, clients, and internal teams to drive successful outcomes.</li></ul><p>Advantages to joining the firm:</p><ul><li>Opportunity to lead a growing practice within a respected regional firm.</li><li>Clear path to partnership for the right candidate.</li><li>Competitive compensation and benefits package.</li></ul><p>To apply email a resume in a Word format to Robert Half. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity in total confidence. </p>
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position where you will play a key role in assisting individuals with housing waitlist inquiries and applications. The ideal candidate is detail-oriented, organized, and committed to providing outstanding service.<br><br>Responsibilities:<br>• Communicate effectively with individuals on the housing waitlist or those seeking to apply.<br>• Collect and manage physical documents to ensure accurate recordkeeping.<br>• Update and maintain information in the company database with precision.<br>• Scan and file documents systematically for easy access and retrieval.<br>• Perform general clerical and administrative duties to support office operations.<br>• Handle inbound and outbound calls to address customer inquiries.<br>• Provide clear and attentive assistance to customers via phone and email.<br>• Process orders and ensure accurate entry of information into the system.<br>• Collaborate with team members to ensure smooth workflows and customer satisfaction.
<p>We are looking for a dedicated Customer Service Representative to join our client's team in Pittsfield, Massachusetts. In this Contract to permanent position, you will play a key role in delivering outstanding service and support to clients within the financial services industry. This opportunity is ideal for individuals who excel at communication, problem-solving, and providing exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls professionally while addressing customer inquiries and resolving issues promptly.</p><p>• Manage outbound calls to follow up on client requests or provide additional information.</p><p>• Accurately input customer orders and maintain detailed records in the system.</p><p>• Collaborate with team members to ensure seamless customer interactions and satisfaction.</p><p>• Offer clear and concise information to clients regarding products, services, and procedures.</p><p>• Identify opportunities to enhance customer service processes and provide feedback to management.</p><p>• Maintain a thorough understanding of company policies and procedures to ensure compliance.</p><p>• Troubleshoot basic issues and escalate complex challenges to appropriate departments.</p><p>• Stay updated on industry trends and company offerings to provide accurate information.</p><p>• Demonstrate adaptability in handling diverse customer needs and scenarios.</p>
We are looking for a Test Center Administrator to join our team in Wilmington, North Carolina. This is a long-term contract position offering a dynamic and detail-oriented environment where you will play a key role in ensuring a secure and efficient testing experience for candidates. The role involves maintaining the integrity of the test center, assisting candidates during their exams, and adhering to established procedures and protocols.<br><br>Responsibilities:<br>• Enforce and apply comprehensive knowledge of test center policies and procedures to ensure compliance.<br>• Welcome candidates upon arrival, verify their identification, and conduct necessary security checks.<br>• Monitor examinees throughout their tests to maintain a fair and secure environment.<br>• Address and resolve candidate concerns promptly and report any irregularities.<br>• Safeguard testing materials and maintain the confidentiality of the test center.<br>• Provide clear instructions and support to ensure candidates have a smooth testing experience.<br>• Document and report incidents outside of standard operational guidelines.<br>• Adapt to flexible scheduling aligned with operational days and requirements.<br>• Represent the organization's values and maintain a detail-oriented approach at all times.<br>• Perform fingerprint scanning and digital recording of candidate identification, if applicable.
