We are looking for a dedicated Customer Service Manager to oversee and enhance customer account management and support operations. This long-term contract position is based in New York, New York, and offers an exciting opportunity to lead a team focused on delivering exceptional service. The ideal candidate will bring strong leadership skills and expertise in call center operations, scheduling, and customer satisfaction.<br><br>Responsibilities:<br>• Supervise and guide a team of customer service representatives to maintain high performance standards.<br>• Manage customer accounts, ensuring timely resolution of inquiries and concerns.<br>• Oversee call center operations, optimizing processes to improve efficiency and customer satisfaction.<br>• Utilize computer-aided dispatch systems to coordinate and monitor service delivery.<br>• Develop and maintain job schedules to ensure resources are effectively allocated.<br>• Implement strategies to enhance the overall customer experience and service quality.<br>• Monitor and analyze key performance indicators to identify areas for improvement.<br>• Provide training and support to team members to foster skill development and growth.<br>• Collaborate with other departments to address cross-functional service challenges.<br>• Ensure compliance with company policies and industry standards.
<p>We are looking for an experienced <strong>Manager, Facilities Call Center</strong> to lead strategic initiatives and drive continuous improvement across functional and cross-functional teams. Based in Menlo Park, California, this long-term contract <strong>Manager, Facilities Call Center </strong>position offers the opportunity to collaborate with diverse stakeholders and make a meaningful impact on organizational goals. The ideal <strong>Manager, Facilities Call Center </strong>will excel at managing complex projects, fostering collaboration, and ensuring compliance with established standards.</p><p><br></p><p>Responsibilities:</p><p>• Managing and training staff including supervisors and call center specialists.</p><p>• Ensuring efficient call center operations and timely management of incoming requests</p><p>• Opportunity for problem solving and determining opportunities to improve our processes and technology.</p><p>• Interdepartmental and cross-functional collaboration across multiple teams</p><p>• Flexibility for on-call duties including some nights and weekends to handle emergencies.</p><p><br></p>
<p>Our client, a celebrated luxury goods company is seeking an experienced and motivated <strong>Call Center Supervisor</strong> to lead the Sales and Client Specialist teams in delivering exceptional service for the holiday season. This is a seasonal opportunity starting immediately with potential to become full-time. The Call Center Supervisor will be responsible for leading, motivating, and developing a team of Sales / Client Specialists to meet and exceed sales targets while upholding the gold standard of luxury service. This role combines people leadership, sales strategy, performance management, and customer experience excellence. The ideal candidate is a confident leader with a proven track record in sales and customer service, preferably in a luxury environment.</p><p><br></p><p><strong><em>**This position requires previous call center supervisor or management experience.**</em></strong></p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Development</strong></p><ul><li>Lead and inspire a team of Sales / Client Advisors to achieve and surpass sales targets.</li><li>Provide ongoing training, coaching, and development to enhance skills and performance.</li><li>Foster a positive and motivating environment through regular feedback and recognition.</li><li>Hold team members accountable for achieving performance standards.</li><li>Conduct weekly and monthly performance evaluations and in-the-moment coaching.</li><li>Partner with Training and Communications teams to address training needs and reinforce communications.</li><li>Facilitate regular team meetings and one-on-one performance discussions.</li></ul><p><strong>Sales & Strategy Execution</strong></p><ul><li>Develop and implement sales strategies, including Sales through Service and Clienteling, to achieve departmental goals.</li><li>Optimize the “Notify Me” program to maximize sales opportunities.</li><li>Monitor team sales performance and provide regular reports to senior management.</li><li>Collaborate with Marketing, Retail, Ecommerce, and other internal teams to boost sales and enhance the customer journey.</li></ul><p><strong>Customer Service & Escalation Management</strong></p><ul><li>Ensure every customer interaction reflects luxury service standards.</li><li>Identify and manage escalated cases, providing timely and effective solutions.</li><li>Handle Special Orders, including high-value and custom orders.</li><li>Evaluate and act upon customer feedback to continually improve service delivery.</li></ul><p><strong>Operational Support</strong></p><ul><li>Assist fellow supervisors with daily operational tasks as needed.</li><li>Maintain professionalism and integrity in all interactions.</li></ul><p><br></p><p><br></p>
<p>We are recruiting for a Senior Customer Service Representative to support a dynamic call center environment. This role is pivotal in driving team performance, ensuring customer satisfaction, and fostering growth among team members.</p><p><br></p><p>This opportunity offers a hybrid work schedule, growth opportunity within the organization and a comprehensive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the customer service team, ensuring adherence to call center metrics and performance goals.</p><p>• Utilize customer service software and tools to monitor and improve team efficiency.</p><p>• Provide mentorship and training to new hires, supporting their development and integration into the team.</p><p>• Address escalated service desk tickets, ensuring timely and effective resolution.</p><p>• Collaborate with team members to identify areas for improvement and develop strategies to enhance customer satisfaction.</p><p>• Monitor team performance and provide feedback to ensure continuous improvement.</p><p>• Maintain a strong focus on delivering exceptional service within the healthcare industry.</p><p>• Ensure compliance with company policies and industry regulations.</p><p>• Facilitate team meetings to communicate updates, share insights, and address challenges.</p>
<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
<p>As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information.</p><p><br></p><p>Responsibilities and Role Expectations</p><p>• Communicating enrollment statistics with clients, sales, and/or project management teams. </p><p>• Acting as the liaison between vendor and client to address payment issues or negotiate payment terms. </p><p>• Overcoming vendor objections by proposing alternative payment options. </p><p>• Professionally handling a high-volume of both inbound and outbound calls.</p><p>• Using multiple applications to assist customers efficiently and swiftly. </p><p>• Demonstrating efficient oral and written communication with customers, department personnel, and management. </p><p>• Adeptly cross-selling additional products and services. </p><p>• Transferring calls to the appropriate department or personnel. </p><p>• Providing customers with accurate account information in a fast-paced setting. </p><p>• Displaying good interpersonal skills and teamwork awareness. </p><p>• Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques. </p><p>• Completing additional tasks assigned based on business needs.</p><p><br></p><p>Qualifications and Skills:</p><p>• A High School Diploma or GED at the minimum; a Bachelor’s Degree will be given preference.</p><p>• A least 1.5+ years of experience handling a high volume of calls. </p><p>• A quick response time to customer issues. </p><p>• At least a year of previous experience in sales support or inside sales/telesales is preferred.</p><p>• A keen eye for detail and the ability to handle multiple assignments promptly and effectively. </p><p>• Analytical and general math skills, and excellent time management skills. </p><p>• An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills</p><p>• Verbal and written communication skills, as well as customer service skills</p><p>• A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively.</p><p>• Proficiency in the use of Microsoft Office product suite, especially Excel and Outlook.</p><p>• Bilingual in French and/or Spanish highly valued. </p><p><br></p><p>Benefits and Perks: </p><p>• Medical, Dental & Vision benefits from the 1st month after hire. </p><p>• Automatic enrollment into our 401k plan (subject to eligibility requirements).</p><p>• Access to company-wide virtual fitness classes.</p><p>• Generous PTO offerings including major holidays, vacation, sick, personal, and volunteer time.</p><p>• Employee discounts with major providers.</p><p>• Contributions to various local and national philanthropic organizations.</p><p>• A dynamic culture with company-wide contests and prizes.</p>
We are looking for a compassionate and meticulous Call Center Specialist to join our team on a Contract to Permanent basis in Springfield, Vermont. In this role, you will serve as the first point of contact for individuals seeking assistance, helping them connect with vital resources and services. This position requires strong communication skills, the ability to handle sensitive situations with empathy, and a commitment to providing excellent support to clients.<br><br>Responsibilities:<br>• Respond to incoming calls and connect individuals to the appropriate programs or services.<br>• Assist clients with completing applications for housing, food, or fuel assistance.<br>• Communicate empathetically with individuals who may be in crisis or facing challenging circumstances.<br>• Accurately input and manage client data within internal systems.<br>• Collaborate with caseworkers and program staff to ensure timely and effective client support.<br>• Perform administrative tasks such as data entry, documentation, and follow-up communications.<br>• Maintain confidentiality and uphold the organization’s values of dignity and respect for all clients.<br>• Provide clear and precise communication while addressing client concerns and inquiries.
<p> Robert Half is seeking a <strong>Bilingual Spanish Call Center Specialist</strong> to support a help-line for our client. This role is vital for providing consistent, empathetic, and efficient service to callers, ensuring their needs are met promptly and professionally.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide outstanding customer service to callers in both Spanish and English, maintaining professionalism and empathy at all times.</li><li>Assist inbound callers with inquiries, troubleshooting requests, and resolving issues according to defined protocols.</li><li>Accurately document interactions and maintain records in a help desk or call management system.</li><li>Deliver accurate information about services, policies, or procedures, tailoring responses to fit the needs of diverse callers.</li><li>Escalate complex issues or emergencies to appropriate personnel for further resolution.</li><li>Collaborate with team members across shifts to ensure seamless handoff and continuity of care for active cases.</li><li>Stay informed of updates or changes in company procedures to provide accurate, up-to-date information to callers.</li><li>Adhere to performance metrics, including response time, call quality, and issue resolution rates.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in New York, New York. In this role, you will handle inbound and outbound calls, assist with order entry, and deliver exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a positive and attentive experience.<br>• Make outbound calls to address customer concerns and follow up on service requests.<br>• Accurately input customer orders and data into the system, maintaining high attention to detail.<br>• Resolve customer issues and complaints with empathy and efficiency.<br>• Collaborate with team members to ensure seamless service delivery and resolution of complex cases.<br>• Provide customers with detailed information about products, services, and company policies.<br>• Maintain up-to-date knowledge of company offerings to address customer inquiries effectively.<br>• Log and track customer interactions to ensure accurate documentation and reporting.<br>• Adhere to established call center protocols and performance standards.<br>• Identify opportunities to improve customer satisfaction and suggest process enhancements.
<p>The Intake Specialist serves as the primary manager of the CRM pipeline, ensuring all new leads are captured, validated, and advanced with complete and accurate information. This role is responsible for reviewing incoming leads, confirming project viability, collecting compliance documents, and coordinating client onboarding. Acting as the first impression of the company, the Intake Specialist engages directly with clients to confirm expectations, schedule intake calls, and maintain consistent communication. They screen projects for logistical risks and client fit, escalate qualified opportunities for estimating, and prepare field teams with accurate scope and client details. Additionally, this role supports marketing efforts by keeping records clean and client data aligned for visibility and reputation building, while ensuring every lead is followed up promptly and transitioned smoothly to the technical team.</p>
We are looking for a dedicated Customer Service Administrator to join our team in Webster, New York. This long-term contract position offers an exciting opportunity to provide exceptional service by assisting customers with inquiries, managing orders, and ensuring smooth communication processes. The ideal candidate will thrive in a fast-paced environment and demonstrate outstanding interpersonal and organizational skills.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries through various communication channels.<br>• Accurately process orders and ensure timely entry of relevant data into the system.<br>• Handle both inbound and outbound calls, addressing customer needs and resolving concerns efficiently.<br>• Provide support for service-related calls, ensuring a positive customer experience.<br>• Maintain detailed and accurate records of customer interactions and transactions.<br>• Collaborate with team members to enhance service delivery and meet performance goals.<br>• Proactively identify opportunities to improve customer satisfaction and streamline processes.<br>• Ensure compliance with company policies and procedures while handling sensitive information.<br>• Assist in training and onboarding new team members when required.
We are looking for dedicated Customer Service Representatives to join our team in Anaheim, California. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, processing orders, and maintaining accurate account information. If you're passionate about delivering excellent service and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to inbound calls and emails promptly, addressing customer inquiries and concerns.<br>• Process customer orders efficiently and ensure accurate entry into internal systems.<br>• Provide status updates on orders, including information regarding shipping delays.<br>• Update customer account details to ensure records remain current and accurate.<br>• Schedule appointments and coordinate communications with clients as needed.<br>• Handle general office tasks such as data entry and correspondence.<br>• Collaborate with team members to resolve issues and improve service processes.<br>• Utilize Microsoft Word and Excel for documentation and reporting purposes.<br>• Maintain an attentive and courteous demeanor in all customer interactions.<br>• Assist with both inbound and outbound calls to support department initiatives.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Sharonville, Ohio. In this role, you will serve as the first point of contact for customers, ensuring their inquiries are addressed promptly and professionally. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Respond to incoming customer and technician calls, ensuring inquiries are handled efficiently and escalated to dispatchers when necessary.<br>• Accurately record call details in the system in a timely manner.<br>• Coordinate resources and collaborate with the operations team to optimize service delivery.<br>• Manage technician schedules, track daily activity, and support labor adjustments based on workload demands.<br>• Conduct follow-ups and proactively reach out to customers to maintain high satisfaction levels.<br>• Handle new customer setups, address purchase order inquiries, and support accounting teams as needed.<br>• Investigate customer concerns, route them to appropriate staff, and ensure special requests are addressed.<br>• Utilize software tools to monitor technician dispatches, optimizing productivity and cost efficiency.<br>• Contribute to team goals by meeting deadlines and effectively solving problems in both independent and collaborative settings.<br>• Take on additional responsibilities, including training and special projects, as assigned.
We are looking for a detail-oriented Customer Account Coordinator to join our team on a contract basis in Boca Raton, Florida. This role involves managing the full cycle of order processing for Global Accounts while ensuring accuracy and efficiency. The ideal candidate will thrive in a fast-paced environment, possess strong technical skills, and demonstrate excellent communication abilities.<br><br>Responsibilities:<br>• Manage product listings, pricing updates, and order flows on the Shopify B2B platform, ensuring accuracy and resolving any errors to enhance customer satisfaction.<br>• Provide dedicated support to Global Accounts across multiple regions, ensuring seamless communication and service.<br>• Process orders in accordance with account-specific shipping schedules and vendor compliance requirements.<br>• Maintain organized workflows to consistently meet customer shipping deadlines.<br>• Monitor shipment statuses, review daily reports, and proactively address non-conformances to maintain high performance standards.<br>• Collaborate with internal teams to resolve customer inquiries and improve process efficiency.<br>• Generate and analyze reports using Microsoft Excel, including pivot tables, to track order metrics and performance.<br>• Ensure all tasks are executed to meet contractual obligations and business objectives.<br>• Perform additional duties as assigned to support broader team initiatives.
We are looking for a dedicated Customer Service Representative to join our team in San Luis Obispo, California. This Contract-to-permanent position offers an exciting opportunity to support our sales teams while ensuring exceptional service to customers. The ideal candidate will demonstrate strong organizational skills and a commitment to upholding our values of integrity, quality, and customer focus.<br><br>Responsibilities:<br>• Assist customers at the sales counter throughout the purchasing process, ensuring a seamless experience.<br>• Generate and manage various reports, including order entry, invoicing, credits, and monthly reconciliations.<br>• Conduct stock checks and confirm material availability to meet customer and sales team needs.<br>• Prepare and organize samples for customers and sales representatives, ensuring inventory is always adequately stocked.<br>• Maintain an organized and well-stocked sales office area, ensuring it remains free of clutter.<br>• Attend in-house sales meetings as required to stay updated on team objectives and strategies.<br>• Complete necessary paperwork and maintain structural job files for accurate record-keeping.<br>• Provide administrative and operational support to the Sales staff and Sales Manager as needed.<br>• Participate in safety meetings, adhering to all company and regulatory safety guidelines, and promptly report hazardous conditions.<br>• Ensure reliable attendance and availability for overtime work when necessary to meet business demands.
<p>A reputable organization in the heart of Honolulu is seeking a dedicated and personable <strong>Customer Service Representative (CSR)</strong> to join its team and provide outstanding service to clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to creating positive customer experiences. The position is <strong>on-site</strong> at the company’s Honolulu location, making direct interaction with customers and team members essential. This role is perfect for someone who is enthusiastic about helping others and has a solid background in customer-facing roles. Our client prefers <strong>Hawaii-based candidates</strong> ready to attend <strong>in-person interviews</strong> and integrate seamlessly into their close-knit team environment. If you are interested in this role, please call us at 808-531-0800. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Support:</strong> Handle incoming customer inquiries through phone, email, and face-to-face interactions. Address customer questions, resolve complaints, and provide accurate information about products or services.</li><li><strong>Problem Resolution:</strong> Proactively identify customer concerns and resolve issues efficiently, ensuring customer satisfaction. Escalate complex problems to relevant departments when necessary and follow up to ensure resolution.</li><li><strong>Order Processing:</strong> Assist customers with placing orders, tracking shipments, and managing returns or exchanges when required. Ensure information is entered accurately into company systems.</li><li><strong>Documentation:</strong> Maintain detailed customer records, including communication histories and issue resolution statuses, in internal databases and CRM systems.</li><li><strong>Team Collaboration:</strong> Work closely with other departments (sales, operations, technical support) to provide accurate information and ensure seamless customer service delivery.</li><li><strong>Product Knowledge:</strong> Stay up to date on company services, products, and policies to provide customers with the most accurate and helpful information.</li><li><strong>Feedback Collection:</strong> Gather customer feedback and suggestions and report recurring issues or trends to management for process improvement.</li><li><strong>Service Updates:</strong> Inform customers about new products, promotions, and policy changes when applicable.</li><li><strong>Administrative Duties:</strong> Perform general office tasks, including filing, reporting, and other clerical duties, as required to support the customer service department.</li></ul><p><br></p>
We are looking for a dedicated Sr. Customer Service Representative to join our team in Monroe, Ohio. In this Contract-to-permanent position, you will play a pivotal role in delivering exceptional service to our customers while managing a range of inquiries, orders, and complaints. This opportunity is ideal for someone who thrives in a fast-paced manufacturing environment and is committed to exceeding performance expectations.<br><br>Responsibilities:<br>• Process purchase orders and lease requests across the full range of products and services offered by the company.<br>• Respond to customer inquiries with expert knowledge of products and services, utilizing appropriate internal resources.<br>• Collaborate with internal departments to ensure seamless management of customer orders, lease requests, and inquiries from initiation to completion.<br>• Take ownership of resolving assigned complaints and incidents, engaging all necessary internal teams to achieve full resolution.<br>• Meet or exceed established Key Performance Indicator (KPI) targets to contribute to overall team success.<br>• Participate in training programs to maintain and enhance skills required for the role.<br>• Provide end-to-end customer support to ensure a positive experience and satisfaction.<br>• Utilize Windows PC systems effectively to manage customer data and interactions.<br>• Demonstrate superior customer service skills in all interactions, whether direct or through call center channels.
<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
<p>Do you thrive in customer-facing roles and enjoy being the first point of contact for visitors and clients? Our client is seeking a friendly and organized <strong>Part-Time Receptionist</strong> to provide front desk support and help maintain a welcoming office environment. If you have great communication skills and enjoy working in a professional setting, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>As a Part-Time Receptionist, your duties will include:</p><ul><li><strong>Front Desk Operations:</strong> Greet visitors warmly, answer incoming calls, and direct inquiries to the appropriate person or department.</li><li><strong>Administrative Tasks:</strong> Assist with tasks such as filing, data entry, and distribution of mail and packages.</li><li><strong>Scheduling Support:</strong> Manage meeting room bookings and coordinate calendars for staff as required.</li><li><strong>Customer Service:</strong> Respond to inquiries both in person and over the phone in a professional and courteous manner.</li><li><strong>Office Organization:</strong> Maintain the front desk area and ensure it is clean and organized.</li><li><strong>Miscellaneous Duties:</strong> Provide support for additional tasks and projects assigned by management.</li></ul><p><br></p>
<ul><li><strong>Position: </strong>Customer Service Worksite Representative (Contract Role) Temp to Perm opportunity.</li><li><strong>Location: </strong>2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027</li><li><strong>Type: 100% Onsite</strong></li><li><strong>Hourly Pay Range: $18-$20/per hour</strong></li><li><strong>Job Hours: It is 40 hours per week. The hours of operation are 7:30am-6:00pm CT</strong></li></ul><p><strong></strong>Job Summary</p><p>Often the first point of contact for customers the Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative he/she is responsible for creating positive customer experience through professionalism amicability and knowledge of Combined products and systems.</p><p> </p><p>Responsibilities</p><p>- Supporting policyholders with insurance product information</p><p>- Answering client calls and responding to policyholder inquires with claims service and intake related issues</p><p>- Provide detailed information about policies statuses</p><p>- Assist with basic technical troubleshooting for self-service related issues</p><p>- Ability to send transfers to the client sales team to increase APV revenue</p><p>- Ability to handle claim intake for client calls.</p><p>- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.</p><p>- Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.</p><p>- Willingness to perform other duties as assigned.</p><p>- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>- Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership</p><p> </p>
<p>Robert Half is looking for a dedicated Customer Service Representative to deliver outstanding support and ensure seamless order processing to join our client's team. This Contract to permanent position is ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively with internal teams to achieve customer satisfaction. The role requires a proactive approach to problem-solving and the ability to build lasting relationships through clear and detail-oriented communication.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service by addressing inquiries and resolving issues promptly.</p><p>• Manage the entire sales order process, ensuring accurate entry and timely fulfillment.</p><p>• Respond to inbound calls, offering solutions and maintaining a positive client experience.</p><p>• Collaborate with cross-functional teams to guarantee smooth coordination and delivery.</p><p>• Handle both inbound and outbound communication to support customer needs.</p><p>• Maintain detailed and organized records of customer interactions and order statuses.</p><p>• Develop a strong understanding of company products and workflows to better assist clients.</p><p>• Proactively identify areas for improvement in customer service processes.</p><p>• Build and nurture positive relationships with clients to foster long-term loyalty.</p><p>• Ensure compliance with established procedures and quality standards.</p>
<p>We are seeking a detail-oriented Tax Manager who can lead and manage multiple tax functions and prepare/review complex tax returns. The ideal candidate for this role will be responsible for overseeing the preparation and filing of federal, state, and local tax returns, managing audits by tax authorities, resolving tax issues, preparing intercompany journal entries, improving tax procedures, identifying tax-saving opportunities, mitigating tax risks, researching business initiatives, including mergers, acquisitions, and new market expansions. To be successful in this role, the Tax Manager must have in-depth knowledge of tax laws and regulations, strong analytical and problem-solving skills, and the ability to manage multiple priorities and meet deadlines.</p><p><br></p><p>What you get to do everyday</p><p>· Prepare tax journal entries, ensuring compliance within tax provisions</p><p>· Identify and mitigate tax risks</p><p>· Develop and implement strategic tax planning</p><p>· Review tax returns and quarterly/yearly projections</p><p>· Maintain and update the organization’s tax policies and documentation</p><p>· Assist with SOX documentation</p><p>· Review and analyze financial statements</p><p>· Monitor and interpret changes in tax legislation</p><p>· Coordinate tax audits</p><p>· Oversee special tax related projects</p>
We are looking for a Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide vital technical assistance to a diverse range of users, including healthcare staff, corporate employees, and patients accessing our portal. This is a long-term contract position that requires strong customer service skills and a proactive, patient-centered approach.<br><br>Responsibilities:<br>• Deliver responsive technical support to healthcare staff, corporate employees, and patients using the organization’s systems.<br>• Assist patients with navigating the patient portal, including resolving login issues, password resets, and general inquiries.<br>• Provide exceptional customer service by embodying a patient-first mindset in all interactions.<br>• Address and troubleshoot connectivity and configuration problems with software and systems.<br>• Utilize tools such as Microsoft Access and Active Directory to resolve user issues efficiently.<br>• Maintain clear and precise communication when assisting users with technical challenges.<br>• Collaborate with team members to ensure consistent and high-quality support.<br>• Adhere to established protocols and procedures for managing help desk requests.<br>• Stay up-to-date on system updates and leverage training resources to enhance technical expertise.<br>• Ensure all interactions align with the organization’s mission and values.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Sharonville, Ohio. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met with efficiency and professionalism. If you thrive in a fast-paced environment and enjoy delivering exceptional service, this opportunity is for you.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, providing accurate information or escalating to dispatchers as needed.<br>• Coordinate service resources and collaborate effectively with the operations team.<br>• Handle customer inquiries, dispatch technicians, and conduct necessary follow-ups to ensure resolution.<br>• Assist the accounting team with customer setups and purchase order inquiries.<br>• Monitor daily labor levels, adjusting workloads in coordination with the Operations Manager.<br>• Track and record technician activities to support team operations and maintain efficiency.<br>• Proactively reach out to customers to ensure service excellence and share call data with leadership.<br>• Investigate customer concerns, route them appropriately, and address special requests to maintain satisfaction.<br>• Utilize technology to monitor dispatched technicians and ensure optimal productivity and cost-effectiveness.<br>• Contribute to achieving organizational goals within strict deadlines while maintaining customer satisfaction.
<p>We are looking for an experienced Operations Manager to join our team on a long-term contract basis in Chicago, Illinois. This role offers the opportunity to contribute to the success of key operational processes while driving efficiency and quality across the organization. The ideal candidate will bring expertise in civil engineering, operational management, financial oversight, and compliance within a detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily operations to ensure seamless workflows and adherence to organizational processes.</p><p>• Develop and implement policies and procedures aimed at improving operational efficiency.</p><p>• Monitor and analyze call center metrics, ensuring alignment with company goals and performance standards.</p><p>• Collaborate with project teams to support the execution of initiatives within the credit card and consumer banking sectors.</p><p>• Conduct criticality analysis to identify areas of improvement and mitigate operational risks.</p><p>• Manage budgets and financial data, ensuring cost-effectiveness and compliance with financial targets.</p><p>• Provide leadership and mentorship to team members, fostering a culture of collaboration and accountability.</p><p>• Ensure compliance with industry regulations and internal policies, maintaining high standards of quality assurance.</p><p>• Utilize project management tools and software to track progress and optimize resource allocation.</p><p>• Identify opportunities for operational enhancements and contribute to strategic planning efforts.</p>
