We are looking for an experienced Customer Service Manager to join our team in Batesburg, South Carolina. In this Contract to permanent role, you will lead both call center and on-site customer service operations, driving excellence in customer satisfaction and team performance. The ideal candidate will bring strong leadership skills and a passion for optimizing service delivery in the wholesale distribution industry.<br><br>Responsibilities:<br>• Oversee daily operations of call center and on-site customer service teams, ensuring efficient workflows and exceptional service standards.<br>• Develop and implement strategies aimed at improving customer satisfaction, employee engagement, and retention.<br>• Provide mentorship and training to team members, fostering growth and consistent performance.<br>• Analyze call center metrics and on-site key performance indicators to identify trends and drive operational improvements.<br>• Act as the primary escalation point for complex customer inquiries, delivering timely and effective resolutions.<br>• Collaborate with internal departments to align customer service practices with broader organizational objectives.<br>• Identify and implement process improvements to enhance the overall customer experience.<br>• Prepare and deliver detailed reports on team performance, customer feedback, and operational challenges.
<p>Are you a dynamic leader who thrives in fast-paced environments and knows how to motivate teams to deliver exceptional service and results? We’re looking for a <strong>Call Center Supervisor</strong> to oversee daily operations, drive performance, and support both customer service and sales initiatives. This role is ideal for someone who’s passionate about team development, operational efficiency, analytics and creating a positive customer experience.</p><p><br></p><p>What You'll Do:</p><p><br></p><ul><li><strong>Lead and inspire</strong> a team of call center agents, setting clear goals and providing ongoing coaching to ensure top-tier performance.</li><li><strong>Support sales efforts</strong> by helping the team identify opportunities to upsell and cross-sell, while tracking performance metrics and adjusting strategies as needed.</li><li><strong>Champion customer satisfaction</strong> by resolving escalated issues, implementing quality standards, and ensuring every interaction reflects our commitment to service.</li><li><strong>Streamline operations</strong> by improving workflows, leveraging technology, and collaborating with other departments to enhance efficiency.</li><li><strong>Monitor performance</strong> through data analysis and reporting, using insights to guide decisions and share updates with leadership.</li></ul><p><br></p>
<p><strong>Job Title:</strong> Customer Service Representative </p><p><strong>Location:</strong> Brea</p><p><strong>Pay rate: $25/hr</strong></p><p>Contract to hire</p><p><strong>Position Overview:</strong></p><p>Pacific Plastics is seeking a motivated and detail-oriented Customer Service Representative to join our team. This role functions as a customer service position, providing excellent customer support while assisting with order processing and general inquiries. The ideal candidate is professional, reliable, and eager to contribute to a collaborative work environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming phone calls and take customer orders accurately.</li><li>Send order confirmations and manage backorder communication and follow-ups.</li><li>Learn to conduct inventory checks, including pricing and availability.</li><li>Assist customers with general inquiries and provide updates on order status.</li><li>Maintain accurate documentation and follow company processes for customer interactions.</li><li>Gradually support inside sales and administrative functions as skills develop.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Minimum of 1 year of professional experience (customer service or related field preferred).</li><li>Manufacturing experience is a plus, but not required.</li><li>Strong communication skills and a professional phone presence.</li><li>Ability to learn quickly and adapt to company procedures.</li><li>Bilingual in Spanish is preferred, but not required.</li><li>Available to start immediately.</li></ul>
We are looking for a skilled Customer Service Manager to join our team on a contract basis in Clearwater, Florida. This role involves overseeing customer care operations and managing e-commerce channels while ensuring smooth team coordination. The position requires a hybrid work schedule, with 2-3 days in the office.<br><br>Responsibilities:<br>• Manage e-commerce operations across platforms such as Shopify, Amazon, and Walmart, including new product setups and updates to product detail pages.<br>• Supervise the consumer care team, including one team lead and eight local agents, while ensuring alignment with offshore support teams.<br>• Provide exceptional customer service by addressing consumer inquiries and resolving issues promptly.<br>• Utilize Shopify and other e-commerce tools to maintain and optimize online retail operations.<br>• Collaborate with team members to ensure efficient workflows and adherence to business objectives.<br>• Monitor and report on team performance and customer satisfaction metrics.<br>• Assist with onboarding and training team members to maintain high service standards.<br>• Coordinate with management and stakeholders to meet organizational goals.<br>• Maintain business casual attire and uphold company values in all interactions.
<p>We are seeking a skilled and detail-oriented <strong>Patient Account Supervisor</strong> to join our dynamic team. As a <strong>Patient Account Supervisor</strong>, you will be a key leader in ensuring exceptional customer service and optimizing revenue for our clients. You'll lead by example, guiding your team to resolve complex billing and insurance inquiries through both phone and written communication.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am - 5pm EST</p><p><br></p><p>Responsibilities for the position include the following: </p><ul><li> Leads as a role model in conduct and performance by ensuring customer payments adhere to set guidelines for both agency and client that maximize revenue for our clients and customers, while consistently meeting and exceeding the highest standards for delivering excellent service over the phone and in writing to resolve all billing and insurance questions.</li><li> Prepares daily tasks and oversight of Patient Care Representatives with management support. Performs quality checks, develops and reviews production reports, and identifies areas to improve and implements measures to improve performance with leadership approval.</li><li> Leads employee development and conducts quality checks with all direct reports to outline areas of opportunity or success.</li><li> Handles complex requests such as escalated calls, customer disputes, and achieve the highest standard for documenting all interactions effectively and consistently. Plan and lead team meetings and training programs to improve team and department performance.</li><li> Represents the department as a subject matter expert on products and systems. Develops and implements projects, leads change to ensure departmental objectives are met.</li></ul><p><br></p>
<p><br></p><p>We’re on the hunt for a driven <strong>self-starter</strong> who thrives in a fast-paced environment and isn’t afraid to <strong>take initiative</strong>. This role isn’t your typical call center position – it’s so much more! If you love helping others and delivering top-tier service but aren’t a fan of the stereotypical "call center vibe," you’re in the right place.</p><p><br></p><p>Here, you won’t just be another Senior Customer Service Representative – you’ll be a <strong>key player</strong> on the team. In this role, you’ll enjoy the feel of an office environment while making a tangible impact on operations. As the manager’s right hand, you’ll play a critical role in keeping the team focused, ensuring metrics stay on target, and ensuring the day-to-day operations flow seamlessly.</p><p><br></p><p>You won’t be micromanaged. We want someone who can <strong>think on their feet</strong> — someone who asks the right questions, follows up on loose ends, and keeps things moving forward.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li><strong>Support the CSR and Dispatcher</strong>: Jump in to back up overflow calls and assist with daily tasks.</li><li><strong>Monitor Performance</strong>: Review calls (AI and live), track metrics, and coach team members to improve.</li><li><strong>Drive Accountability</strong>: Follow up on missed payments, incomplete tasks, and ensure nothing slips through the cracks.</li><li><strong>Motivate the Team</strong>: Help keep morale high and energy up with creative ideas and encouragement.</li><li><strong>Handle Stats & Reporting</strong>: Compile performance data and share insights with the manager.</li><li><strong>Be the Go-To</strong>: Step in when things get busy, solve problems independently, and keep operations flowing.</li></ul>
<p><strong>About the Role</strong></p><p>A leading healthcare organization is seeking a <strong>Support Supervisor</strong> to co-lead a remote team supporting digital chat operations. This role is critical in ensuring smooth call center and chatbot operations, driving KPI performance, and supporting a high volume of tickets across multiple states. The ideal candidate will be solutions-oriented, an excellent written communicator, and comfortable working in a mission-driven, faith-based environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Co-supervise a team of 9 agents handling digital chat support.</li><li>Manage high-volume tickets across 9 states with a focus on efficiency and resolution.</li><li>Oversee KPI performance, metrics, and service quality.</li><li>Ensure accuracy and professionalism in all written communication.</li><li>Support change management initiatives to improve processes and service delivery.</li><li>Provide solutions-focused leadership—prioritizing problem-solving over excuses.</li><li>Collaborate with leadership to enhance chatbot and call center operations.</li></ul><p><br></p>
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this role, you will provide exceptional customer service by assisting callers with scheduling COVID-19 vaccine appointments and offering accurate information. This is a long-term contract position, ideal for someone who excels in communication and data entry.<br><br>Responsibilities:<br>• Assist callers with scheduling their COVID-19 vaccine appointments in a detail-oriented and efficient manner.<br>• Provide accurate and detailed information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and sensitive information.<br>• Offer timely feedback to management regarding any service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Ensure all interactions are documented accurately for record-keeping purposes.<br>• Continuously strive to improve service quality and customer satisfaction.<br>• Collaborate with team members to address and resolve customer inquiries effectively.
<p>A client of ours is currently looking to bring on an account manager who can provide white glove customer service to their high end buyers.</p><p> </p><p>In this role you will be responsible for acting as a liaison between customers and various internal departments by supporting customer inquiries /questions. In this role you will be the first point of contact for the customer and you are responsible for assisting and resolving any issues that arise.</p><p> </p><p>Job Duties Include:</p><ul><li>Client/customer support</li><li>Acting as a gate keeper for client communication</li><li>Communicating via phone and email (there are more emails than calls)</li><li>Must have really strong interpersonal skills over phone and email</li><li>Addressing client needs and updating customer accounts </li><li>Processing customer orders product in system</li><li>Navigating various customer issues</li></ul><p><br></p>
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. This role involves assisting customers with scheduling COVID-19 vaccine appointments and providing accurate information in a meticulous and empathetic manner. As a long-term contract position, it offers an opportunity to make a meaningful impact while honing your customer service skills.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring accuracy and efficiency.<br>• Provide clear and accurate information to customers regarding appointment processes and guidelines.<br>• Maintain strict confidentiality of customer data and sensitive information.<br>• Offer feedback to management regarding service challenges or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned to ensure satisfaction and resolution.<br>• Accurately input customer data and appointment details into the system.<br>• Stay updated on current policies and procedures to provide the most reliable assistance.<br>• Collaborate with team members to ensure seamless customer service delivery.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will play a vital part in assisting customers with scheduling appointments and providing accurate information. This position requires excellent communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccines, ensuring a seamless process.<br>• Provide clear and accurate information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and information at all times.<br>• Deliver timely feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Accurately input data into systems while ensuring all information is properly recorded.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will be responsible for delivering exceptional customer service while assisting callers with scheduling COVID-19 vaccine appointments and providing accurate information. This position requires strong communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a smooth and efficient process.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Uphold strict confidentiality standards when handling customer data and sensitive information.<br>• Offer constructive feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls with customers as assigned to ensure their needs are met.<br>• Maintain accurate records of interactions and appointments through precise data entry.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Boise, Idaho. In this role, you will provide exceptional support to clients by handling inquiries, processing orders, and ensuring smooth communication. This position offers an opportunity to build lasting relationships with customers while contributing to an efficient and detail-focused service environment.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via inbound calls, ensuring clear and precise communication.<br>• Process and manage customer orders with attention to accuracy and timeliness.<br>• Assist clients with mortgage-related inquiries, including loan administration and foreclosure processes.<br>• Address claims and resolve issues efficiently to maintain customer satisfaction.<br>• Handle both inbound and outbound calls to support various customer service operations.<br>• Collaborate with internal teams to ensure seamless communication and resolution of customer concerns.<br>• Maintain detailed records of customer interactions and transactions using provided systems.<br>• Provide guidance to customers on mortgage lending and closing procedures.<br>• Uphold company standards by delivering high-quality and consistent service.<br>• Identify opportunities to improve customer service processes and suggest solutions.
We are looking for a Call Center Representative to join our team in Detroit, Michigan. In this role, you will assist customers with scheduling COVID-19 vaccine appointments and provide accurate information in a detail-oriented and courteous manner. This is a long-term contract position offering a chance to make a meaningful impact while supporting public health initiatives.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a seamless and positive experience.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Maintain confidentiality of customer data and sensitive information at all times.<br>• Communicate customer concerns or service issues to management promptly for resolution.<br>• Conduct outbound follow-up calls to customers as assigned, ensuring needs are met effectively.<br>• Accurately enter and update customer information within the system to maintain data integrity.<br>• Collaborate with team members to ensure consistent service delivery and adherence to protocols.
<p>Call Center Specialist</p><p>Are you a skilled communicator with a passion for problem-solving and customer service? Join our dynamic team as a Call Center Specialist, where you will play a pivotal role in vendor outreach, data management, and client support. This position requires strategic calling, accurate data entry, and the ability to manage multiple priorities in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Initiate contact with strategic vendors not currently enrolled in our program.</li><li>Maintain and prioritize the vendor queue, retiring vendors who decline participation.</li><li>Ensure campaign completion within designated timelines.</li><li>Accurately input vendor and client data into internal databases, including contact and agreement details.</li><li>Communicate enrollment statistics with clients, sales, and project management teams.</li><li>Serve as a liaison between vendors and clients to resolve payment issues and negotiate terms.</li><li>Overcome objections by offering alternative payment solutions.</li><li>Handle high volumes of inbound and outbound calls professionally.</li><li>Use multiple applications to assist customers efficiently.</li><li>Cross-sell additional products and services when appropriate.</li><li>Transfer calls to the correct department or personnel.</li><li>Provide accurate account information in a fast-paced setting.</li><li>Demonstrate strong interpersonal skills and teamwork.</li><li>Multitask effectively while maintaining customer satisfaction.</li><li>Complete additional tasks as assigned based on business needs.</li></ul><p>Qualifications</p><ul><li>High School Diploma or GED required; Bachelor’s Degree preferred.</li><li>One to two years of experience in a high-volume call center environment preferred.</li><li>At least 1 year of experience in sales support, inside sales, or telesales preferred.</li><li>Strong attention to detail and ability to manage multiple assignments.</li><li>Excellent time management, analytical, and general math skills.</li><li>Superior telephone etiquette and communication skills (verbal and written).</li><li>Calm and professional demeanor in a fast-paced team setting.</li><li>Proficiency in Microsoft Office Suite, especially Excel and Outlook.</li><li>Bilingual in French and/or Spanish is highly valued.</li></ul><p>Benefits & Perks</p><ul><li>Medical, Dental, and Vision coverage starting the first month after hire.</li><li>Automatic 401(k) enrollment (subject to eligibility).</li><li>Access to virtual company-wide fitness classes.</li><li>Generous PTO including holidays, vacation, sick, personal, and volunteer time.</li><li>Employee discounts with major providers.</li><li>Contributions to local and national philanthropic organizations.</li><li>Engaging company culture with contests and prizes.</li></ul><p>Equal Opportunity Employer</p><p>We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, gender identity or expression, marital status, veteran status, or any other protected status. If you require accommodation during the application or interview process, please contact Human Resources.Preferred</p>
We are looking for a dedicated Customer Service Representative to join our team in Haverhill, Massachusetts. This Contract to permanent position offers a unique opportunity to work with a leading manufacturer specializing in industrial and ergonomic workbenches, workstations, lab furniture, and material handling equipment. The ideal candidate will play a key role in supporting sales and logistics operations while ensuring exceptional customer service.<br><br>Responsibilities:<br>• Process and enter sales orders with accuracy and efficiency.<br>• Monitor and track orders to ensure timely delivery and resolve any issues that arise.<br>• Provide support to the logistics and sales teams by handling administrative tasks and data entry.<br>• Respond to customer inquiries through inbound and outbound calls, maintaining a detail-oriented and helpful demeanor.<br>• Collaborate with internal teams to address customer needs and provide solutions.<br>• Maintain detailed and organized records of customer interactions and order statuses.<br>• Assist in managing call center operations by answering calls and addressing questions promptly.<br>• Ensure consistent communication with customers regarding order updates and product availability.<br>• Participate in team meetings to share insights and improve customer service processes.
We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Coppell, Texas. In this Contract-to-Permanent position, you will play a key role in ensuring customer satisfaction by handling inquiries, processing orders, and collaborating with internal teams to resolve issues effectively. This is a great opportunity to showcase your communication skills and problem-solving abilities in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Accurately document customer interactions, communications, and actions to maintain detailed records.<br>• Process customer orders promptly and ensure their accuracy.<br>• Resolve inquiries related to order status, pricing, product availability, return requests, and backorders.<br>• Coordinate with internal teams, including the warehouse, to manage special orders, rush requests, and shipment discrepancies.<br>• Assist clients with inventory allocation and facilitate backorder releases.<br>• Achieve departmental and personal performance goals, including adherence to schedules, call quality, and attendance.<br>• Professionally escalate complex or urgent issues to the appropriate management level.<br>• Handle additional responsibilities as assigned to support overall operations.
<p>We are looking for a Bilingual Call Center Specialist to support the mission of a non-profit organization by handling inbound and outbound phone interactions with professionalism, empathy, and cultural sensitivity. This role requires fluency in English and Spanish to effectively engage with individuals from diverse backgrounds, ensuring callers receive information, resources, and support to meet their needs. The Specialist is also responsible for accurate data entry, resource referrals, and collaborating closely with team members to uphold the priorities and values of the non-profit.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Call Handling:</strong></li></ol><ul><li>Provide exemplary customer service to all callers by addressing inquiries, offering resources, and connecting individuals to appropriate organizational services via phone.</li><li>Maintain professionalism and empathy when dealing with sensitive situations, including crisis calls or emotional interactions.</li><li>Ensure clear and effective communication in both languages to serve diverse clients effectively.</li></ul><ol><li><strong>Outreach and Resource Coordination:</strong></li></ol><ul><li>Make outbound calls to follow up on requests and share updates about available programs or services.</li><li>Refer callers to internal non-profit programs or trusted external community resources as appropriate.</li></ul><ol><li><strong>Data Management and Confidentiality:</strong></li></ol><ul><li>Accurately document all calls, inquiries, and case notes into the organization's CRM system or database.</li><li>Protect sensitive client information and adhere to all privacy and confidentiality policies.</li></ul><ol><li><strong>Language Translation and Support:</strong></li></ol><ul><li>Translate verbal and written materials as needed to support callers or facilitate internal communication.</li><li>Assist colleagues and teammates in bridging communication gaps with non-English-speaking clients.</li></ul><ol><li><strong>Mission and Community Support:</strong></li></ol><ul><li>Represent the organization with professionalism, passion, and commitment to its mission and values.</li><li>Participate in training sessions to remain informed about the non-profit’s services, policies, and updates.</li><li>Foster collaborative relationships with team members to deliver cohesive and impactful service.</li></ul><p><br></p>
<p>Are you passionate about providing exceptional service and resolving customer inquiries? As a <strong>Call Center Agent</strong>, you will act as the voice of the company, ensuring customer needs are met and delivering a positive experience with every interaction. Join a fast-paced, customer-focused environment and make a meaningful impact!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and/or outbound calls in a professional, courteous, and timely manner.</li><li>Address customer inquiries, provide solutions, and resolve issues efficiently.</li><li>Document and update customer information in the database following each interaction.</li><li>Follow company guidelines to achieve quality standards and meet performance metrics.</li><li>Collaborate with team members to resolve complex inquiries and escalate issues as necessary.</li><li>Educate customers on products, services, and company policies while promoting a positive image of the business.</li></ul>
<p>We are looking for proactive and customer-driven individuals to join our team as a Bilingual <strong>Call Center Representative</strong>! In this role, you will serve as the first point of contact for customers, delivering exceptional service and support while addressing their needs. If you are a strong communicator in both English and Spanish with problem-solving skills, this job may be the perfect fit for you.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong></li><li>Handle a high volume of inbound and outbound calls professionally and efficiently.</li><li>Answer customer inquiries, provide detailed information, and assist with service-related issues.</li><li>Follow up with customers to ensure their needs and expectations are met.</li><li><strong>Problem Resolution:</strong></li><li>Identify and resolve customer concerns quickly while maintaining a positive customer experience.</li><li>Escalate complex issues to the appropriate department as needed and follow up to ensure resolution.</li><li><strong>Record Management:</strong></li><li>Maintain accurate records of customer interactions, documenting key details in company systems (e.g., Salesforce) </li><li>Ensure compliance with company policies and data security standards in all interactions.</li><li><strong>Meeting Goals:</strong></li><li>Work toward achieving individual and team performance goals, including call resolution time, customer satisfaction scores, and call handling metrics.</li><li>Actively participate in training and development to stay updated on company products, services, and processes.</li></ul><p><br></p>
<p><strong>Customer Service Representative – Automotive</strong></p><p><strong>Location:</strong> South Oklahoma City, OK</p><p><strong>Compensation:</strong> $15hr + commission opportunities</p><p><br></p><p><strong>Job Description:</strong></p><p>We are looking for an enthusiastic Call Center / Sales Representative to join our team in South OKC. This role is perfect for individuals with prior call center, sales, or dealership experience who thrive in a fast-paced, customer-focused environment. You will play a key role in engaging with potential customers over the phone, answering questions, and guiding them through the sales process to ensure a positive experience.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound and outbound calls to connect with potential and existing customers</li><li>Provide detailed information on vehicles, features, warranties, and financing options</li><li>Actively follow up with leads to drive appointments and sales opportunities</li><li>Maintain accurate records of customer interactions and follow-ups in the CRM system</li><li>Consistently meet or exceed individual and team sales goals</li><li>Deliver professional and friendly service that builds customer trust and repeat business</li></ul>
<p>We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.</p><p>• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.</p><p>• Design, document, and execute extensive test cases derived from business requirements and technical specifications.</p><p>• Keep detailed records of test cases, test outcomes, and defect tracking.</p><p>• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.</p><p>• Develop and maintain automated test scripts to enhance testing efficiency and coverage.</p><p>• Leverage coding skills to customize and enhance testing frameworks as necessary.</p><p>• Write and execute SQL queries to validate data integrity and accuracy.</p><p>• Analyze and troubleshoot data discrepancies between systems.</p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
Job Posting: contract Customer Service Representative Position Type: contract, ongoing assignment Pay Rate: $22/hour Location: Dunwoody, Sandy Springs <br> About the Role We are recruiting motivated and detail-oriented Customer Service Representatives for a contract, ongoing assignment in a high-volume call center. If you enjoy solving problems, providing excellent customer support, and working in a fast-paced environment, this role is for you! Key Responsibilities: Handle 50 to 80 inbound and outbound calls daily, ensuring a detail oriented and positive customer experience. Respond to inquiries, resolve issues, and provide accurate information about products, services, or policies. Document all customer interactions in an internal database. Collaborate with team members to meet key performance indicators (KPIs) and service-level agreements (SLAs). Proactively identify opportunities to enhance customer satisfaction and suggest best practices for handling common inquiries. Qualifications Needed: Previous customer service experience in a high-volume call center required. Sales or upselling experience. Strong communication skills, both verbal and written. Excellent problem-solving abilities and high attention to detail. Comfortable working in a fast-paced, dynamic environment. Familiarity with customer relationship management (CRM) tools is advantageous.
<p>The Community Center Associate will be based at one or more of Community Centers and will provide customer service to members and seniors in the community. This associate will represent the company in the community and will develop and maintain the company’s reputation. The position will be customer-facing with sales responsibilities. The representative will be motivated by company mission to deliver culturally-sensitive health care solutions to seniors in our community. The Medical Customer Service Rep must be <strong>bilingual in Korean. </strong></p><p><br></p><p>Schedule: 40 hours per week. Must be open to work on some Saturdays.</p><p><br></p><p>Functions & Job Responsibilities</p><p>• Provide excellent customer service for the Community Center(s).</p><p>• <strong>Must be bilingual in Korean.</strong></p><p>• Provide in-language support for members regarding their benefits and accessing care.</p><p>• Act as a Medicare Advisor with in-language support to community members with questions about their Medicare options.</p><p>• Schedule and coordinate health and wellness events held at the community centers. This includes logistic and planning efforts.</p><p>• Responsible for communicating and coordinating general building repairs with Facilities Manager/Department.</p><p>• Maintain a proper inventory of equipment, supplies and promotional/marketing items.</p><p>• Track and monitor traffic flow and utilization of services.</p><p>• Perform routine inspections to ensure equipment is working properly for quality assurance purposes.</p><p>• Responsible for managing the use of space to host classes, activities and trainings while ensuring safety and cleanliness.</p><p>• Identify and develop programs and activities that bring value and interest to the center by working closely with internal teams.</p><p>• Identify and participate in member events and community events showcasing benefits which includes sales booths at events, sponsorships of festivals, holidays, religious or ethnic services.</p>
