<p><strong>About the Organization</strong></p><p>Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a <strong>Bilingual Customer Service Representative</strong> who is passionate about social services and committed to making a difference in the community.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector.</p><p><br></p><p><strong>After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite). </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.</li><li>Actively listen to callers, assess needs, and provide compassionate, solution-focused support.</li><li>Accurately document client interactions and update case records in the internal database.</li><li>Maintain knowledge of community programs, services, and eligibility requirements.</li><li>Collaborate with team members to ensure clients receive timely and effective assistance.</li><li>Uphold confidentiality and adhere to organizational policies and compliance standards.</li></ul>
We are looking for a dedicated and empathetic Customer Service Representative to join our team on a long-term contract basis. Based in Chicago, Illinois, this position involves providing exceptional support to members and ensuring their inquiries are resolved efficiently. As part of a non-profit organization, you will play a vital role in delivering service excellence while utilizing your expertise in call center operations.<br><br>Responsibilities:<br>• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.<br>• Accurately document call details and input data into the system using web-based tools.<br>• Provide members with clear information regarding policies, procedures, and next steps.<br>• Offer guidance on best practices and required documentation to support member needs.<br>• Utilize software such as SharePoint and Microsoft Office Suite to manage and organize member data.<br>• Collaborate with team members to ensure seamless communication and resolution of member issues.<br>• Maintain high standards of attendance, professionalism, and attention to detail.<br>• Adhere to organizational policies and procedures while delivering exceptional customer service.<br>• Complete all onboarding requirements as part of the hiring process.<br>• Perform other duties as assigned to support the team and organization.
<p>A local non-profit organization in Kearny Mesa is seeking a Bilingual Call Center Representative to join their team. This role is ideal for someone who is passionate about helping people and thrives in a fast-paced, high-volume call center environment. You will be the first point of contact for individuals seeking assistance and resources, making a meaningful impact in the community every day.</p><p>Key Responsibilities:</p><ul><li>Answer a high volume of inbound calls in both English and Spanish, providing compassionate and professional support.</li><li>Listen to callers’ needs and connect them with appropriate services and resources.</li><li>Accurately document all interactions and case details in the CRM system.</li><li>Follow up on inquiries and ensure resolution in a timely manner.</li><li>Maintain a positive and empathetic attitude while handling challenging situations.</li></ul><p><br></p>
<p>Our client in the South Side of Pittsburgh, PA is hiring for a Bilingual Customer Service Representative for a contract to hire job opportunity. This location has free parking provided and they are also bus accessible! After DAY 1, the position is remote. Must be living in PENNSYLVANIA OR OHIO. Training schedule: 8AM - 4:30PM (Monday - Friday) for first 3 weeks. Permanent schedule would be sometime between 8AM -6PM (Monday - Friday). Pay: $18</p><p><br></p><p>This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the companys programs. Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.</p><p><br></p><p>Essential Duties and Responsibilities: include the following. Other duties may be assigned.</p><p>Perform day-to-day activities of the program under the supervision of the Workforce Director, including:</p><p>• Manages timecard daily by clocking in/out of the timekeeping systems at the beginning/end of shift and for unpaid lunch breaks.</p><p>• Recognizes and respects diversity among coworkers and customers.</p><p>• Maintains regular attendance.</p><p>• Knowledge of company policies, practices, and procedures.</p><p>• Ability to understand and navigate telephone and computer systems to communicate with customers.</p><p>• Complete customer applications using the telephone and determines customer eligibility for relevant programs.</p><p>• Correctly follows workflow process in programs software systems to complete tasks as assigned.</p><p>• Manages difficult or emotional customer situations by using appropriate de-escalation tactics.</p><p>• Responds promptly to customer needs.</p><p>• Adheres to program guidelines and procedures, as established by Dollar Energy.</p><p>• Takes inbound calls from customers, assists customers with questions and resolving problems related to program participation.</p><p>• Maintains and updates customer accounts using the Dollar Energy computer systems.</p><p>• Advises customers of application process for LIHEAP.</p><p>• Recertifies customers in the Customer Assistance Program.</p><p>• Performs data processing and maintenance of customer accounts using the Dollar Energy computer systems.</p><p>• Obtains and reviews income documentation.</p><p>• Required to work on other utility programs if there is a business need.</p><p>• Handles work assignments as assigned by Workforce, or a Subject Matter Expert.</p><p>• Utilizes knowledge base for utility program information and procedures daily.</p><p>• Reviews and acknowledges QA, metric, and coaching communication in a timely manner.</p><p>• Check emails, Teams messages and other standard modes of company communication daily.</p><p>• Meets monthly metrics for Contact Center Specialist level.</p>
<p>We are looking for a Bilingual Customer Service Representative for a non-profit call center. This role is responsible for providing exceptional service and support to individuals in need. They play a vital role in promoting the organization's mission by assisting callers, addressing inquiries, and resolving concerns efficiently and empathetically. Fluency in English and Spanish, both written and spoken, is essential to ensure clear communication with diverse populations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Inbound and Outbound Call Management:</strong></li></ol><ul><li>Respond to calls from individuals requesting information or assistance.</li><li>Make outbound calls to follow up on requests, share updates, or gather additional information.</li></ul><ol><li><strong>Customer Support and Problem Resolution:</strong></li></ol><ul><li>Provide compassionate and accurate assistance to callers seeking resources, support services, or program details.</li><li>Address and resolve any issues or concerns professionally and promptly.</li></ul><ol><li><strong>Documentation and Data Entry:</strong></li></ol><ul><li>Log call details and customer interactions into the organization's database accurately.</li><li>Maintain confidential and sensitive information in compliance with policies.</li></ul><ol><li><strong>Language Support:</strong></li></ol><ul><li>Communicate fluently and effectively in both languages (English and Spanish) to assist callers from diverse backgrounds.</li><li>Translate documents or information when needed to support the organization’s operations.</li></ul><ol><li><strong>Knowledge of Non-Profit Services:</strong></li></ol><ul><li>Stay informed on the non-profit’s programs, mission, and available resources to provide accurate information to callers.</li><li>Collaborate with team members to ensure callers are connected to the appropriate services or teams.</li></ul><ol><li><strong>Training and Team Coordination:</strong></li></ol><ul><li>Participate in training sessions to stay updated on new policies, procedures, or services offered.</li><li>Work collaboratively with fellow customer service representatives to share insights and ensure smooth operations.</li></ul><p><br></p>
<p>We are looking for a Customer Service Representative to join our team in Delray Beach, Florida. In this position, you will play a key role in supporting processes by effectively communicating with customers. </p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support by addressing inquiries and resolving issues with professionalism and courtesy.</p><p>• Manage and organize documents, including electronic files and physical shipments, to maintain accurate records.</p><p>• Schedule follow-ups for customer accounts and initiate appropriate actions to achieve timely resolutions.</p><p>• Adhere to company processes and procedures while meeting time-sensitive commitments.</p><p>• Prioritize tasks effectively to handle multiple responsibilities in a fast-paced setting.</p><p>• Maintain a polite and respectful demeanor, ensuring customer satisfaction and positive interactions.</p><p>• Analyze and interpret business communications to provide informed responses to customer queries.</p><p>• Collaborate with team members to meet organizational goals and improve service delivery.</p>
<p>We are looking for a dedicated <strong>Bilingual Spanish/English Customer Service Representative </strong>to join our team in Columbia, South Carolina. In this long-term contract position, you will play a key role in providing exceptional support and ensuring a positive experience for customers. This role requires strong communication skills, a customer-focused mindset, and the ability to navigate multiple systems effectively.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries, ensuring their needs are met with accuracy and care.</p><p>• Build strong rapport with callers by demonstrating empathy and attentiveness to their concerns.</p><p>• Utilize multiple systems and applications to research, analyze, and resolve customer issues efficiently.</p><p>• Meet performance and quality standards consistently while handling requests and inquiries.</p><p>• Gain knowledge of personal lines insurance principles and the products offered by the company.</p><p>• Collaborate with team members and business partners to deliver a seamless customer experience.</p><p>• Work a consistent schedule, including occasional overtime or Saturday hours, as required.</p><p>• Assist with special requests, additional tasks, and projects as assigned.<strong></strong></p>
We are looking for a dedicated and detail-oriented Bilingual Spanish/English Customer Service Representative to join our team in Columbia, South Carolina. This is a long-term contract position that requires excellent communication skills and a customer-focused mindset. In this role, you will interact with clients, manage inquiries, and ensure a seamless customer experience.<br><br>Responsibilities:<br>• Handle customer inquiries and requests promptly, accurately, and professionally to ensure satisfaction.<br>• Build rapport with clients by addressing their needs with empathy and exceeding expectations.<br>• Utilize multiple systems and applications to research, analyze, and resolve customer concerns.<br>• Maintain high performance standards and adhere to quality benchmarks.<br>• Acquire knowledge of personal lines insurance principles and products offered by the company.<br>• Collaborate effectively with team members and business partners to deliver exceptional service.<br>• Manage a 40-hour work schedule, including occasional overtime and weekend shifts.<br>• Assist with special projects and additional tasks as assigned.<br>• Participate in continuous learning to enhance skills and understanding of company processes.
We are looking for a dedicated and compassionate Bilingual Customer Experience Specialist to join our team in San Diego, California. In this Contract-to-Permanent position, you will play a pivotal role in connecting individuals with essential services, resources, and support, while ensuring a positive and impactful customer experience. This opportunity is ideal for professionals who are passionate about making a difference and thrive in a mission-driven environment.<br><br>Responsibilities:<br>• Respond to inbound calls and inquiries, providing accurate information, referrals, or assistance based on client needs.<br>• Record and manage detailed documentation of all customer interactions using web-based systems.<br>• Stay informed on current services, programs, and resources to ensure clients receive up-to-date and relevant support.<br>• Collaborate effectively with internal teams to address and resolve client concerns and requests.<br>• Deliver exceptional customer service by maintaining professionalism and empathy in all communications.<br>• Utilize bilingual Spanish/English skills to assist a diverse range of clients.<br>• Ensure compliance with organizational policies and procedures while addressing customer needs.<br>• Handle customer inquiries through multiple platforms, including phone, chat, and email.<br>• Support billing or benefit-related functions as needed, ensuring accuracy and timeliness.
We are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Assist policyholders by providing accurate information about insurance products and policy statuses.<br>• Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy.<br>• Perform basic technical troubleshooting to support customers with self-service tools.<br>• Facilitate transfers to the sales team to drive revenue growth.<br>• Handle claim intake processes effectively and in accordance with company standards.<br>• Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs.<br>• Participate in training and mentorship programs to support representatives in entry-level roles.<br>• Collaborate with leadership to identify and support process improvements.<br>• Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions.<br>• Adapt to various shifts within operational hours as required.
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required! </strong></p><p><br></p><p><strong>Shift: Monday - Friday 10:00am - 7:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>We are offering a par time temporary to permanent employment opportunity for a Office Assistant in Santa Barbara, California. This role is within the government sector and involves a variety of tasks related to customer service and administrative support. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently process and manage customer credit applications</p><p>• Handle customer inquiries and resolve any issues promptly</p><p>• Monitor customer accounts and initiate appropriate action when necessary</p><p>• Liaise with lawyers and other detail-oriented individuals as part of your daily tasks</p><p>• Utilize the Microsoft Office Suite for various administrative tasks</p><p>• Assist with data entry and typing tasks as required</p><p>• Provide detail-oriented and courteous service to all customers</p><p>• Spanish speaking is a plus! </p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required! </strong></p><p><br></p><p><strong>Shift: Tuesday - Friday 3:00pm - 2:00am EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
We are looking for a compassionate and meticulous Bilingual Customer Experience Specialist to join our team in San Diego, California. This Contract to Permanent position offers the opportunity to support individuals in accessing vital services and resources while contributing to the meaningful mission of a non-profit organization. If you are bilingual in Spanish and English, have strong communication skills, and are passionate about helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely and accurate responses to inbound inquiries, offering assistance, information, or referrals as needed.<br>• Record all client interactions comprehensively and accurately in web-based systems.<br>• Stay informed about available resources and services to ensure effective support.<br>• Collaborate with internal teams to address client needs and provide seamless service.<br>• Maintain a meticulous and empathetic approach in all customer communications.<br>• Utilize CRM systems and other software platforms to manage client data and interactions.<br>• Assist clients with benefit-related inquiries and billing functions as required.<br>• Translate and communicate effectively in both Spanish and English to support diverse clientele.<br>• Uphold organizational standards for quality and efficiency in customer service.<br>• Contribute to continuous improvement initiatives within the call center environment.
<p>Robert Half is actively seeking an upbeat and detail-oriented <strong>Bilingual Vietnamese Customer Service Representative</strong> for a temp-to-hire opportunity with our client in Covina, CA. This role will focus on delivering exceptional service, ensuring customer satisfaction, and bridging effective communication between the company and its Vietnamese-speaking clients. If you're a proactive problem solver with strong communication skills, this opportunity could be a great fit!</p><p><strong>Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service while addressing inquiries, concerns, and requests via phone, email, or in person.</li><li>Act as a liaison between clients and internal teams, facilitating clear and concise communication in English and Vietnamese.</li><li>Assist clients with order processing, returns, account updates, and product information.</li><li>Resolve customer complaints promptly and escalate complex issues to appropriate departments for resolution.</li><li>Maintain and update customer records in the company’s CRM system with accuracy.</li><li>Collaborate with cross-functional teams to ensure customer needs are met efficiently.</li><li>Contribute to process improvements to enhance customer service delivery.</li></ul><p><br></p>
<p>Robert Half is working with an exciting Law Firm in Mesquite, TX looking for a <em><u>Bilingual Receptionist</u></em> to join their team. This position requires this individual to be bilingual in Spanish since you will be communicating with some clients who only speak Spanish. If you are looking to join a great firm and available to interview and start ASAP, please apply to this job posting. </p><p><br></p><p>Job Description:</p><ul><li>The ideal candidate will serve as the first point of contact for clients and visitors, ensuring a welcoming and organized office environment. </li><li>This role requires this person to be Bilingual in Spanish.</li><li>Greet clients and guests in a courteous, professional manner, directing them to the appropriate staff or resources.</li><li>Answer and manage phone lines, emails, and inquiries in both [languages], ensuring clear communication for all parties.</li><li>Schedule appointments, maintain calendars, and update legal records when necessary.</li><li>Assist with administrative tasks such as filing, scanning, copying, and document preparation.</li><li>Handle confidential client information with discretion and in compliance with firm guidelines.</li><li>Collaborate with lawyers, paralegals, and other team members to support the daily operations of the law office.</li><li>Previous experience in an administrative or receptionist role, ideally in a legal or professional services environment.</li><li>Strong organizational, multitasking, and time management skills.</li><li>Excellent written and verbal communication abilities.</li><li>Proficiency with office technology (e.g., Microsoft Office Suite) and familiarity with legal software is a plus.</li><li>Customer service experience in a fast-paced setting.</li></ul>
We are looking for a bilingual Customer Associate who is fluent in both Spanish and English to join our team in West Newton, Massachusetts. In this role, you will focus on delivering top-notch customer service while managing various client interactions and administrative tasks. This position is ideal for someone who is meticulous, organized, and passionate about providing exceptional support.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns efficiently.<br>• Provide outstanding customer service by maintaining a thoughtful and friendly demeanor in all interactions.<br>• Utilize your bilingual skills to communicate effectively with both English- and Spanish-speaking clients.<br>• Manage and organize client information accurately, ensuring all records are up-to-date.<br>• Collaborate with team members to improve service delivery and enhance customer satisfaction.<br>• Create and maintain reports using Microsoft Word and Excel to track client interactions and outcomes.<br>• Identify and escalate complex issues to ensure timely resolution and client satisfaction.<br>• Contribute to the development of processes that enhance the overall customer experience.<br>• Stay informed about company policies and procedures to provide accurate information to clients.
<p>We are seeking a professional and organized Part-Time Bilingual (Spanish) Receptionist/Office Administrator with strong data entry experience to join our team. The ideal candidate will be a motivated individual with excellent communication skills, both verbal and written, in English and Spanish. This role is essential in ensuring smooth daily operations by handling a variety of administrative and reception tasks, including managing incoming calls and visitors, performing timely and accurate data entry, and supporting office operations as needed.</p>
<p>Robert Half is currently searching for an articulate, highly skilled Part Time Customer Service Representative to provide outstanding service to our client's customers and potential customers. This is an onsite Customer Service Representative opportunity based in Chantilly, Virginia, working Monday to Friday from 10 am to 4 pm. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. </p><p>Responsibilities:</p><p><br></p><p>• Handle both inbound and outbound customer calls, emails, chat and in-person requests.</p><p>• Proactively communicate with customers to address and resolve sales and service issues</p><p>• Identify and assess customers' needs to achieve satisfaction.</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication.</p><p>• Provide membership help.</p><p>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</p><p>• Follow communication procedures, guidelines and policies.</p><p>• Take the extra mile to engage customers.</p>
<p>We are looking for a Bilingual Call Center Specialist to support the mission of a non-profit organization by handling inbound and outbound phone interactions with professionalism, empathy, and cultural sensitivity. This role requires fluency in English and Spanish to effectively engage with individuals from diverse backgrounds, ensuring callers receive information, resources, and support to meet their needs. The Specialist is also responsible for accurate data entry, resource referrals, and collaborating closely with team members to uphold the priorities and values of the non-profit.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Call Handling:</strong></li></ol><ul><li>Provide exemplary customer service to all callers by addressing inquiries, offering resources, and connecting individuals to appropriate organizational services via phone.</li><li>Maintain professionalism and empathy when dealing with sensitive situations, including crisis calls or emotional interactions.</li><li>Ensure clear and effective communication in both languages to serve diverse clients effectively.</li></ul><ol><li><strong>Outreach and Resource Coordination:</strong></li></ol><ul><li>Make outbound calls to follow up on requests and share updates about available programs or services.</li><li>Refer callers to internal non-profit programs or trusted external community resources as appropriate.</li></ul><ol><li><strong>Data Management and Confidentiality:</strong></li></ol><ul><li>Accurately document all calls, inquiries, and case notes into the organization's CRM system or database.</li><li>Protect sensitive client information and adhere to all privacy and confidentiality policies.</li></ul><ol><li><strong>Language Translation and Support:</strong></li></ol><ul><li>Translate verbal and written materials as needed to support callers or facilitate internal communication.</li><li>Assist colleagues and teammates in bridging communication gaps with non-English-speaking clients.</li></ul><ol><li><strong>Mission and Community Support:</strong></li></ol><ul><li>Represent the organization with professionalism, passion, and commitment to its mission and values.</li><li>Participate in training sessions to remain informed about the non-profit’s services, policies, and updates.</li><li>Foster collaborative relationships with team members to deliver cohesive and impactful service.</li></ul><p><br></p>
<p>A local non-profit organization in Kearny Mesa is seeking a Bilingual Call Center Representative to join their team. This role is ideal for someone who is passionate about helping people and thrives in a fast-paced, high-volume call center environment. You will be the first point of contact for individuals seeking assistance and resources, making a meaningful impact in the community every day.</p><p>Key Responsibilities:</p><ul><li>Answer a high volume of inbound calls in both English and Spanish, providing compassionate and professional support.</li><li>Listen to callers’ needs and connect them with appropriate services and resources.</li><li>Accurately document all interactions and case details in the CRM system.</li><li>Follow up on inquiries and ensure resolution in a timely manner.</li><li>Maintain a positive and empathetic attitude while handling challenging situations.</li></ul><p><br></p>
<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p>Our client is hiring experienced <strong>Customer Service Representatives</strong> in a contract to hire capacity to support our <strong>Texas-based Call Center</strong> operations. This role focuses on assisting members enrolled in <strong>Texas Medicaid programs</strong>, including <strong>STAR, CHIP</strong>, and <strong>Home Health Care Services (HHCS)</strong>. If you have <strong>1+ years of healthcare call center experience</strong> and are passionate about helping families navigate their healthcare benefits and <strong>are a Texas resident</strong>, we want to hear from you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound calls from members, providers, and caregivers regarding <strong>Texas Medicaid</strong> benefits, claims, authorizations, and provider details.</li><li>Provide accurate information on <strong>STAR, CHIP</strong>, and <strong>HHCS</strong> services.</li><li>Assist with pre-authorizations and explain coverage details.</li><li>Document all interactions in the system with accuracy and professionalism.</li><li>Resolve member concerns with empathy and efficiency.</li><li>Stay current on Texas Medicaid updates and Dell Children’s policies.</li><li>Maintain HIPAA compliance and patient confidentiality.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><p>✅ <strong>Required:</strong></p><ul><li><strong>Minimum 1 year of healthcare call center experience</strong>, preferably with <strong>Texas Medicaid</strong>.</li><li>Must be a <strong>Texas resident</strong>.</li><li>Familiarity with <strong>Texas Medicaid</strong>, STAR, CHIP, and HHCS.</li><li>Strong understanding of medical terminology, CPT/HCPCS codes, and diagnosis codes.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage high call volumes and navigate stressful situations calmly.</li><li>Proficient in computer systems and call tracking tools.</li></ul><p>✅ <strong>Preferred:</strong></p><ul><li>Associate’s Degree or equivalent healthcare-related education.</li><li>Experience working with Dell Children’s or similar pediatric healthcare systems.</li><li>Bilingual (English/Spanish) is a plus.</li></ul><p><br></p><p><strong>Work Environment:</strong></p><ul><li><strong>Remote-first</strong> role with occasional in-office meetings or training sessions.</li><li>Standard business hours: <strong>8 AM–5 PM CST</strong>, Monday through Friday.</li></ul><p><br></p><p><strong>Apply today</strong> to join a compassionate team making a difference in the lives of Texas families!</p><p><br></p><p><br></p>
<p>We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This is a short-term contract to permanent position, offering an excellent opportunity to grow within a dynamic and supportive environment. The ideal candidate will excel at managing high volumes of customer interactions while maintaining a detail-oriented approach and empathy.</p><p><br></p><p>Responsibilities:</p><p>• Handle a high volume of inbound calls, averaging over 100 calls per day, with efficiency and a detail-oriented approach.</p><p>• Upload and organize documents into customer files, completing 20+ uploads daily with accuracy.</p><p>• Provide empathetic and effective support to customers, including managing irate callers with patience and care.</p><p>• Collaborate effectively with team members to ensure seamless service delivery.</p><p>• Utilize office productivity tools, including Word, to complete administrative tasks and support customer interactions.</p><p>• Operate and manage a multi-line phone system for effective call routing and handling.</p><p>• Demonstrate the ability to multitask, balancing priorities in a fast-paced work environment.</p><p>• Uphold a pleasant and detail-oriented demeanor in all customer and team interactions.</p><p>• Contribute to maintaining a positive and supportive team atmosphere.</p>
