<p>We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base.</p><p><br></p><p><strong>*Fully ONSITE and must be Bilingual in Spanish*</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.</p><p>• Handle both inbound and outbound calls to address customer needs and provide accurate information.</p><p>• Assist customers in resolving issues, answering questions, and providing guidance on services offered.</p><p>• Document customer interactions and maintain accurate records in the system.</p><p>• Collaborate with team members to ensure seamless service delivery and problem resolution.</p><p>• Identify and escalate complex issues to appropriate departments for further support.</p><p>• Follow established protocols and procedures to maintain high-quality service standards.</p><p>• Utilize bilingual skills to communicate effectively with Spanish-speaking customers.</p><p>• Provide feedback to improve customer service processes and enhance the overall experience.</p>
We are looking for a Patient Service Representative to support front-end patient access and administrative operations for a healthcare setting. This is a Contract position focused on delivering a detail-oriented patient experience while coordinating registration, scheduling, billing support, and insurance-related activities. The ideal candidate will balance accuracy, discretion, and responsiveness while working closely with patients, providers, and program staff to keep daily workflows organized and compliant.<br><br>Responsibilities:<br>• Welcome patients and visitors courteously while providing service that reflects established patient care and customer support expectations.<br>• Complete patient registration activities accurately, update demographic and account details, and safeguard confidential health information at all times.<br>• Perform financial screening, collect applicable payments, and document transactions correctly within required records and tracking processes.<br>• Prepare and submit billing for assigned providers, review charge activity for accuracy, and follow posting guidelines to keep accounts up to date.<br>• Follow up with providers regarding unresolved encounters or outstanding charges to help prevent delays in claim and billing workflows.<br>• Coordinate with program managers on daily appointment activity, including missed visits, cancellations, and schedule updates.<br>• Place outbound calls to confirm upcoming appointments and support attendance for both new and returning patients.<br>• Verify Medicaid and managed care coverage, assist with eligibility and enrollment steps, and process disenrollment actions when needed.<br>• Maintain reports, logs, and compliance-related data, including meaningful use reporting, and scan supporting documents into patient charts.<br>• Share information about available organizational and community services, schedule follow-up care, and assist with additional departmental projects as assigned by leadership.
We are looking for a bilingual receptionist to support a busy property management office in California. This Long-term Contract opportunity is ideal for someone who communicates confidently in two languages, stays organized under pressure, and creates a welcoming experience for callers and visitors. The person in this role will serve as a key point of contact for front-desk operations while helping the team stay coordinated in a fast-moving environment.<br><br>Responsibilities:<br>• Manage the front desk and serve as the first point of contact for guests, residents, vendors, and staff in a detail-oriented manner.<br>• Handle a high volume of incoming calls, direct each inquiry to the appropriate team member, and take accurate messages when needed.<br>• Provide bilingual communication support to assist callers and visitors clearly and efficiently.<br>• Coordinate day-to-day administrative and reception activities to help the office run smoothly.<br>• Maintain an organized reception area and support scheduling or general office follow-up tasks as assigned.<br>• Assist internal teams with communication flow and basic operational coordination in a fast-paced setting.
<p>We are looking for a Bilingual (Spanish/English) Patient Access Representative to support this onsite front-end patient registration and admission activities for a Long-term Contract position in Palo Alto, California. This role is well suited for someone early in their career who brings strong customer service skills, attention to detail, and a detail-oriented approach to patient interactions. The selected candidate will help verify coverage, collect required documentation, process point-of-service payments, and assist with routine service needs while maintaining accuracy, compliance, and productivity standards.</p><p><br></p><p>Responsibilities:</p><p>• Register patients accurately and complete admission-related tasks while ensuring required forms and supporting documents are properly gathered and recorded.</p><p>• Verify insurance details and other available financial resources to help support billing accuracy and patient access to care.</p><p>• Receive and document payments collected at the time of service using secure cash-handling and payment-processing practices.</p><p>• Respond to routine patient questions and concerns in a courteous manner, providing timely assistance and appropriate follow-up.</p><p>• Address straightforward service issues and escalate complicated registration matters to senior team members when needed.</p><p>• Meet departmental productivity goals and weekly performance expectations by managing assigned priorities efficiently.</p><p>• Use patient access systems and related software to maintain complete, accurate records and support daily operational workflows.Bil</p>
<p><strong>Job Title:</strong> Bilingual Spanish Receptionist</p><p><strong>Job Summary:</strong></p><p>The Bilingual Spanish Receptionist serves as the first point of contact for visitors, clients, and callers while providing front desk and administrative support in both English and Spanish. This role helps create a professional and welcoming environment by managing communications, greeting guests, handling office tasks, and directing inquiries efficiently.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors, clients, and employees in a professional and friendly manner</li><li>Answer, screen, and direct incoming phone calls in both English and Spanish</li><li>Respond to general inquiries and provide accurate information to callers and guests</li><li>Manage front desk operations, including visitor check-in and badge procedures</li><li>Schedule appointments, meetings, and conference rooms as needed</li><li>Receive, sort, and distribute mail, packages, and deliveries</li><li>Maintain a clean, organized, and professional reception area</li><li>Assist with data entry, filing, scanning, and other administrative support tasks</li><li>Support office operations such as ordering supplies and coordinating basic office needs</li><li>Communicate effectively with internal teams and external contacts in both English and Spanish</li><li>Handle sensitive information with professionalism and confidentiality</li></ul><p><br></p>
<p>Robert Half is seeking a Bilingual (English/Spanish) Order Processing to join a growing organization in South Florida. This is an excellent opportunity for a detail-oriented professional with experience in order processing, customer support, logistics coordination, and SAP.</p><p><br></p><p>The ideal candidate will serve as a key point of contact for customers, ensuring orders are entered accurately, processed efficiently, and delivered on time. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities</p><ul><li>Process customer orders accurately and efficiently using SAP.</li><li>Review, enter, and update order information while maintaining data accuracy.</li><li>Serve as a primary point of contact for customer inquiries regarding orders, shipments, product availability, and account information.</li><li>Coordinate with internal departments including sales, warehouse, logistics, and purchasing to ensure timely order fulfillment.</li><li>Monitor order status and proactively communicate updates, delays, or issues to customers.</li><li>Assist with inventory inquiries, shipping coordination, and delivery tracking.</li><li>Maintain accurate customer records and documentation within company systems.</li><li>Support continuous improvement efforts to enhance customer satisfaction and operational efficiency.</li></ul><p><br></p>
<p>Robert Half is seeking a detail-oriented and organized Bilingual Receiving Clerk (Spanish/English) to support administrative and receiving operations for a busy facility in the Hanford area. The ideal candidate will be responsible for processing receiving documentation, verifying incoming shipments, maintaining accurate records, and communicating with vendors, drivers, and internal departments. This role requires strong administrative skills, attention to detail, and the ability to communicate effectively in both English and Spanish. This is a contract position located in the Hanford, CA area.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Receive and verify incoming shipments against purchase orders and packing slips.</li><li>Enter receiving data into company systems and maintain accurate records.</li><li>Process and organize shipping and receiving documentation.</li><li>Communicate with vendors, carriers, and internal departments regarding deliveries and discrepancies.</li><li>Assist with inventory tracking and reporting.</li><li>File, scan, and maintain electronic and physical records.</li><li>Respond to phone calls and emails related to receiving activities.</li><li>Support general administrative duties as needed.</li></ul><p><br></p>
<p><strong>Job Title:</strong> Bilingual Spanish Administrative Assistant</p><p><strong>Job Summary:</strong></p><p>The Bilingual Spanish Administrative Assistant provides clerical and administrative support to ensure efficient office operations while communicating effectively in both English and Spanish. This role assists with scheduling, correspondence, document management, customer or client interactions, and general office coordination.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative support to departments, managers, or office leadership</li><li>Answer phones, greet visitors, and respond to inquiries in both English and Spanish</li><li>Schedule appointments, meetings, and maintain calendars</li><li>Prepare, edit, and distribute correspondence, reports, and other documents</li><li>Organize and maintain files, records, and office documentation</li><li>Perform data entry, filing, scanning, and general clerical duties</li><li>Coordinate office supplies, mail, and basic office operations</li><li>Communicate with clients, vendors, and internal staff in both English and Spanish</li><li>Assist with meeting preparation, travel arrangements, and event coordination as needed</li><li>Support special projects and other administrative tasks as assigned</li><li>Maintain confidentiality and handle sensitive information professionally</li></ul><p><br></p><p><br></p>
We are looking for a bilingual recruiting specialist to support hiring efforts for a manufacturing operation in Sleepy Eye, Minnesota. This Long-term Contract position will lead end-to-end recruitment activities for farm live operations, Animal Care Technician roles, and select international leadership recruitment needs. The ideal candidate will help expand the local talent pipeline while delivering a high-quality candidate experience in a fast-paced environment.<br><br>Responsibilities:<br>• Manage full-cycle recruitment for assigned openings, from sourcing and screening through offer coordination and onboarding support.<br>• Conduct a high volume of weekly interviews for operational and specialized positions while maintaining hiring timelines and quality standards.<br>• Partner with hiring teams to recruit for farm live operations roles, Animal Care Technician positions, and international leadership opportunities.<br>• Guide candidates through the recruitment process by explaining employment details, relocation or housing considerations, and next-step expectations.<br>• Review candidate qualifications for roles requiring degrees or specialized credentials and coordinate the appropriate approval and recruitment steps.<br>• Support new employee onboarding activities, including organizing and leading orientation sessions for incoming employees.<br>• Build stronger local candidate pipelines to increase community-based recruitment and create a more balanced workforce mix.<br>• Coordinate recruitment activity across operations in multiple states and maintain clear communication with stakeholders throughout the process.<br>• Track candidate progress in applicant tracking and related systems, and help navigate manual processes or evolving recruiting workflows as needed.
<p>Robert Half is seeking a highly organized and professional <strong>Bilingual Administrative Assistant</strong> to support daily office operations and provide excellent service to internal teams, clients, and visitors. This role requires strong administrative skills, attention to detail, and the ability to communicate effectively in two languages. The ideal candidate is dependable, customer-focused, and comfortable handling a variety of clerical and coordination tasks in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative support to managers, departments, and office staff</li><li>Answer phones, respond to emails, and greet visitors in both languages as needed</li><li>Schedule meetings, manage calendars, and coordinate appointments</li><li>Prepare, translate, and proofread correspondence, forms, and other documents</li><li>Maintain accurate records, files, and office documentation</li><li>Support data entry, reporting, and document management activities</li><li>Order office supplies and assist with general office operations</li><li>Coordinate with internal teams and external contacts to ensure timely communication</li><li>Handle confidential information with discretion and professionalism</li></ul><p><br></p>
The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. <br> Key Responsibilities Respond promptly to customer inquiries via phone, email, or in-person interactions Provide accurate information regarding products, services, policies, and procedures Resolve customer complaints efficiently and professionally, escalating issues when necessary Process orders, forms, applications, and requests with accuracy Maintain detailed records of customer interactions and transactions Follow up with customers to ensure resolution and satisfaction Collaborate with internal teams to address customer needs and improve service delivery Uphold company standards for quality, confidentiality, and customer care
We are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls, providing timely and attentive assistance to customers.<br>• Support customers with tasks such as opening new accounts, updating account information, and resolving concerns.<br>• Deliver accurate and detailed information about banking products and services.<br>• Record customer interactions and transactions thoroughly in the system to maintain accurate records.<br>• Work collaboratively with team members to ensure a seamless and efficient customer experience.<br>• Analyze customer needs and recommend suitable banking solutions.<br>• Handle sensitive customer information responsibly and in compliance with banking regulations.<br>• Stay informed about banking products, services, and procedures to provide up-to-date assistance.
<p>Are you a bilingual Spanish-speaking recruiter or sales professional looking for a career with unlimited growth potential? We have an immediate opening for a motivated, people-focused recruiter to join our fast-paced team. </p><p>What You'll Be Doing:</p><p>✅ Recruit, source, and screen qualified candidates</p><p>✅ Conduct candidate interviews and assess fit</p><p>✅ Assist with onboarding, new hire paperwork, compliance, and orientations</p><p>✅ Build strong relationships with Spanish-speaking candidates and employees</p><p>✅ Coordinate daily workforce scheduling and candidate communications</p><p>✅ Maintain candidate records, payroll-related documentation, and recruiting activity</p><p>✅ Partner with hiring managers to fill openings quickly and efficiently</p><p><br></p><p>Why This Opportunity Stands Out:</p><p>⭐ Contract-to-hire with long-term career potential</p><p>⭐ Base salary + commission structure upon permanent conversion</p><p>⭐ Room for advancement within a growing organization</p><p>⭐ Free parking and beautiful office environment</p><p>⭐ Supportive team culture with hands-on training</p><p>⭐ Opportunity to make an immediate impact and build a rewarding recruiting career</p><p>Don't miss this opportunity to join a growing company that values hard work, rewards success, and promotes from within.</p><p>📞 Interviews are happening now, and we are looking to hire ASAP. Apply today before this opportunity is filled!</p>
<p><strong>Overview:</strong></p><p>A growing, globally connected organization is seeking a highly organized and detail-oriented Bilingual Sales & Operations Specialist to support day-to-day sales coordination, customer communication, and operational workflows. This role is ideal for someone who thrives in a fast-paced environment, stays highly organized, and enjoys balancing client interaction with behind the scenes execution.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Sales & Customer Coordination</strong></p><ul><li>Serve as a primary point of contact for customers, handling inquiries, order updates, and follow-ups</li><li>Support sales activities including preparing quotes, entering orders, and tracking through completion</li><li>Build and maintain strong relationships with clients, distributors, and partners</li></ul><p><strong>Order Management & Logistics</strong></p><ul><li>Oversee order processing from entry through delivery</li><li>Coordinate shipments and monitor timelines to ensure on-time fulfillment</li><li>Troubleshoot order discrepancies and proactively resolve issues</li></ul><p><strong>Operations & Vendor Communication</strong></p><ul><li>Communicate with domestic and international suppliers regarding orders, inventory, and delivery schedules</li><li>Track purchase orders and support inventory management efforts</li><li>Assist with shipping documentation and logistics coordination</li></ul><p><strong>Internal Collaboration</strong></p><ul><li>Partner with cross-functional teams to maintain workflow efficiency</li><li>Support ongoing process improvements across sales and operations</li><li>Assist with reporting and general business support as needed</li></ul><p><br></p>
<p>A busy and well-established dental practice in Escondido is seeking a Bilingual Front Desk Coordinator to serve as the first point of contact for patients and families. This role is ideal for someone who enjoys creating a welcoming environment, managing a high-volume front desk, and providing exceptional customer service in both English and Spanish.</p><p>The ideal candidate is organized, professional, and comfortable balancing patient scheduling, insurance verification, and administrative support duties in a fast-paced dental office.</p><p><strong>Key Responsibilities</strong></p><p>Patient & Front Office Support</p><ul><li>Greet patients and visitors while creating a positive patient experience</li><li>Schedule, confirm, and reschedule patient appointments</li><li>Answer incoming calls and direct inquiries appropriately</li><li>Verify insurance eligibility and obtain necessary patient information</li><li>Assist patients with forms, documentation, and appointment preparation</li><li>Maintain accurate patient records and demographic information</li></ul><p>Administrative Duties</p><ul><li>Collect copayments and process patient payments</li><li>Coordinate treatment scheduling and follow-up appointments</li><li>Assist with patient communication regarding appointments and reminders</li><li>Maintain organized front office records and documentation</li><li>Support office operations and administrative projects as needed</li></ul>
<p>About the Role </p><p>We are looking for driven, high-energy Outbound Call Representatives to join a fast-paced sales support team. In this role, you’ll focus strictly on outbound calling and appointment setting; No prospecting or lead generation required. Each day, you’ll be provided with a large volume of pre-experience in leads and will be responsible for connecting with prospects and scheduling meetings for the sales team. This is a great opportunity for someone who thrives in a metrics-driven environment and enjoys being on the phone. </p><p><br></p><p>What You’ll Do </p><p>Make 200+ outbound calls daily to provided leads (no cold sourcing required) </p><p>Work through daily lead lists of ~1,000 contacts </p><p>Engage prospects, qualify interest, and schedule meetings for the sales team </p><p>Consistently generate 1–3 experience in appointments per day </p><p>Accurately track call activity and results in CRM systems </p><p>Maintain a positive, detail oriented tone while handling high call volume </p><p>Meet or exceed daily and weekly performance metrics</p>
<p>Robert Half is seeking a detail-oriented and professional <strong>Bilingual Administrative Assistant (Spanish/English)</strong> to support fast-paced and dynamic organizations throughout the Bay Area. This role is ideal for someone who thrives in a high-energy environment, enjoys balancing multiple priorities, and can effectively communicate with diverse teams and clients.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide general administrative support including scheduling, calendar management, and coordination of meetings</li><li>Serve as a bilingual point of contact for internal teams, clients, and visitors (Spanish/English)</li><li>Manage phone calls, emails, and correspondence with a high level of professionalism</li><li>Prepare, translate, and proofread documents in both Spanish and English as needed</li><li>Maintain accurate records, filing systems, and data entry across internal platforms</li><li>Assist with special projects and ad hoc administrative tasks</li></ul><p><br></p>
<p>Robert Half is seeking a detail-oriented and professional <strong>Bilingual Administrative Assistant (Spanish/English)</strong> to support fast-paced and dynamic organizations throughout the Bay Area. This role is ideal for someone who thrives in a high-energy environment, enjoys balancing multiple priorities, and can effectively communicate with diverse teams and clients.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide general administrative support including scheduling, calendar management, and coordination of meetings</li><li>Serve as a bilingual point of contact for internal teams, clients, and visitors (Spanish/English)</li><li>Manage phone calls, emails, and correspondence with a high level of professionalism</li><li>Prepare, translate, and proofread documents in both Spanish and English as needed</li><li>Maintain accurate records, filing systems, and data entry across internal platforms</li><li>Assist with special projects and ad hoc administrative tasks</li></ul><p><br></p>
<p>Robert Half is seeking a detail-oriented and professional <strong>Bilingual Administrative Assistant (Spanish/English)</strong> to support fast-paced and dynamic organizations throughout the Bay Area. This role is ideal for someone who thrives in a high-energy environment, enjoys balancing multiple priorities, and can effectively communicate with diverse teams and clients.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide general administrative support including scheduling, calendar management, and coordination of meetings</li><li>Serve as a bilingual point of contact for internal teams, clients, and visitors (Spanish/English)</li><li>Manage phone calls, emails, and correspondence with a high level of professionalism</li><li>Prepare, translate, and proofread documents in both Spanish and English as needed</li><li>Maintain accurate records, filing systems, and data entry across internal platforms</li><li>Assist with special projects and ad hoc administrative tasks</li></ul>
<p>We are seeking a skilled Bilingual Spanish Administrative Assistant to provide administrative support in both English and Spanish. The ideal candidate will be highly organized, detail-oriented, and proficient in both languages. This position plays a crucial role in facilitating communication and coordination within the organization and with Spanish-speaking clients or partners.</p><p>Responsibilities:</p><ul><li>Provide administrative support to ensure efficient operation of the office.</li><li>Assist with the preparation of documents, reports, and presentations in both English and Spanish.</li><li>Handle incoming calls and correspondence, responding promptly and professionally.</li><li>Translate documents, emails, and other communications from English to Spanish and vice versa.</li><li>Coordinate meetings, appointments, and travel arrangements, including scheduling and logistics.</li><li>Maintain office supplies inventory and ensure proper stocking.</li><li>Assist in the preparation of meetings and events, including arranging catering and other logistics.</li><li>Manage and organize files, both digital and physical, ensuring accuracy and accessibility.</li><li>Assist in the onboarding process for new employees, including preparing documentation and orientation materials in Spanish.</li><li>Collaborate with other team members to support various projects and initiatives.</li><li>Handle confidential information with discretion and professionalism.</li></ul><p><br></p>
<p><strong>About the Role</strong></p><p>We are seeking a friendly and dependable <strong>Customer Service Representative</strong> to join a fast-paced team focused on delivering a positive customer experience. In this role, you’ll handle primarily <strong>outbound and follow-up calls to existing leads</strong>, assisting customers, answering questions, and scheduling appointments for the sales team.</p><p>This is a great opportunity for someone who enjoys helping people, staying organized, and working in a structured, goal-oriented environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Make outbound calls to a provided list of customers and prospects</li><li>Provide information, answer basic questions, and assist with customer needs</li><li>Schedule appointments and follow-ups for the sales team</li><li>Maintain a high level of professionalism and customer care on every interaction</li><li>Accurately document call details and updates in CRM systems</li><li>Follow established scripts and processes while personalizing the customer experience</li><li>Meet daily performance goals for call activity and scheduled appointments</li><li>Collaborate with internal teams to ensure smooth customer handoffs</li></ul>
<p>We are looking for a <strong><u>Bilingual</u></strong> Production Manager to oversee second-shift manufacturing operations in Glendale Heights, Illinois. This Contract position calls for a hands-on leader who can guide teams in a fast-moving production environment while maintaining strong standards for safety, quality, and output. The role works closely with cross-functional partners to keep production on schedule, resolve operational issues, and support consistent execution across the shift.</p><p>Responsibilities:</p><p>• Direct second-shift production activities to achieve daily goals for volume, product quality, and workplace safety</p><p>• Coach, supervise, and develop operators, line leads, and material handling staff to build an accountable and productive team</p><p>• Partner with Quality, Research and Development, and Planning teams to support accurate batch execution and on-time order completion</p><p>• Track equipment performance during the shift and coordinate maintenance support when issues arise to reduce disruption</p><p>• Uphold company, safety, and regulatory standards across all manufacturing operations and reinforce compliance expectations</p><p>• Verify batch records and related production documents to ensure they are complete, accurate, and ready for review</p><p>• Lead process improvement efforts aimed at increasing throughput, reducing waste, and improving workflow efficiency</p><p>• Support onboarding and cross-training initiatives to strengthen workforce flexibility and readiness</p><p>• Prepare shift updates and key performance metrics for leadership to communicate results, issues, and operational trends</p>
<p>Robert Half's client in Shrewsbury MA is looking for a personable and tech savvy customer service representative!</p><p><br></p><p>Responsibilities include:</p><p>- Interpersonal skills </p><p>- Excellent verbal & written communication skills</p><p>- Phone/Email correspondence</p><p>- Answering inbound calls</p><p>- MS Suite exp. (Word, Excel, & Outlook)</p><p>- Comfortability with cold calling</p><p>- Sales support</p><p>- Variety of administrative duties</p><p>**Comprehensive knowledge of service station or repair industry is a PLUS!</p><p><br></p><p>Start date: Asap</p><p>Duration: ~ 1 month of training, then could go temp-to-perm</p><p>Hours: 24 hrs per wk | M, W, R, F: 9am–1pm | T: 8:30 am–5 pm</p><p>**This role will transition into full time (40 hrs per week after training period)</p><p><br></p><p>Work type: On-site</p><p>Pay rate: $18+ (dependent on experience)</p><p><br></p><p>**If interested, apply now!</p>
We are looking for a Customer Service Representative to support a high-volume tip intake operation in Raleigh, North Carolina. This contract-to-permanent position is ideal for someone who can assess inbound concerns with sound judgment, document information accurately, and help ensure each inquiry is directed appropriately. The person in this role will play an important part in reviewing reports related to potential misuse of public funds and maintaining organized records for follow-up and audit reference.<br><br>Responsibilities:<br>• Manage a steady flow of inbound tip line calls each day and capture complete, accurate details in the appropriate system.<br>• Evaluate incoming reports to determine whether the concern may warrant further review related to abuse, waste, or fraud involving taxpayer resources.<br>• Route calls and case information to the appropriate internal teams when additional investigation or action is needed.<br>• Close out inquiries that do not meet escalation criteria and forward them for managerial review and final disposition.<br>• Archive completed cases in the case library so they are available for future audit or operational review.<br>• Maintain thorough and timely records while handling both call intake and case updates throughout the day.<br>• Provide clear, attentive customer service to callers while gathering relevant information and guiding the interaction efficiently.<br>• Support case tracking activities within reporting platforms, including work associated with the transition from Power BI to Salesforce when applicable.
<p>We are looking for a Bilingual SPANISH Customer Service Representative to join a team in Sunrise, Florida in a Long-term Contract role. This position supports day-to-day customer and office operations by handling inquiries, completing document-related tasks, and maintaining accurate records. The ideal candidate is comfortable working with administrative processes, communicates clearly in both English and Spanish, and uses sound judgment to resolve routine issues efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer calls and provide timely, attentive assistance with questions, requests, and service-related concerns.</p><p>• Perform clerical and administrative work such as preparing mailings, scanning files, faxing paperwork, and entering information into company records.</p><p>• Review, complete, and update forms and supporting documents within designated systems while maintaining accuracy and organization.</p><p>• Assist with order-related activities and ensure customer information is entered correctly and processed in a timely manner.</p><p>• Make outbound calls when follow-up is needed to clarify details, provide updates, or support service completion.</p><p>• Use computer applications, including spreadsheets and office tools, to track information and support daily workflow.</p><p>• Apply critical thinking and good judgment to address routine problems and escalate more complex issues when appropriate.</p>