<p>Mid sized growing company in the Amsterdam, NY area is seeking a Controller. This will report to the ownership team and be responsible for: monthly financial statements; budgeting and forecasting; oversight of the finance department; analysis of variance to actuals; various other duties typical of a Controller.</p><p><br></p>
<p>Lisa Cole with Robert Half is partnering with construction company that is looking for an Accounts Payable Specialist to support construction-related payment operations. This role focuses on accurate invoice handling, vendor payment coordination, and financial record maintenance for active projects. The ideal candidate brings strong accounts payable knowledge within the construction industry, excellent follow-through, and the ability to work effectively with both internal teams and external partners. For more information on this position, please reach out to Lisa Cole at 916-649-0832</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process high-volume vendor and subcontractor invoices with accuracy and timeliness</li><li>Review, match, and code invoices to appropriate jobs and cost codes</li><li>Assist with tracking and maintaining accurate Construction in Progress (CIP) schedules, ensuring costs are properly allocated to active projects</li><li>Support project teams by monitoring job cost activity and CIP balances to help ensure accurate financial reporting</li><li>Manage 3-way matching (POs, invoices, receiving) where applicable</li><li>Prepare and process weekly check runs and ACH payments</li><li>Track and verify lien waivers, insurance certificates, and compliance documentation</li><li>Communicate with vendors, project managers, and internal teams to resolve discrepancies</li><li>Assist with month-end close, including AP accruals and reconciliations</li><li>Maintain organized and audit-ready AP documentation</li></ul><p><br></p>
We are looking for an experienced Sr. Software Engineer to join our team and play a key role in building reliable, scalable software solutions. This position is ideal for an engineer who combines strong technical leadership with hands-on development across modern web, cloud, and distributed systems. The right candidate brings a thoughtful approach to architecture, embraces AI-enabled development practices, and partners effectively with cross-functional teams to deliver high-quality products.<br><br>Responsibilities:<br>• Design, develop, and support complex software features and platform capabilities that improve product performance, reliability, and scalability.<br>• Define technical approaches for new applications, shared services, and system enhancements while aligning solutions with broader architectural standards.<br>• Contribute hands-on code and provide technical leadership through constructive reviews, mentoring, and engineering best practices.<br>• Strengthen product quality by implementing automated testing strategies and validating software behavior throughout the development lifecycle.<br>• Apply secure development principles to protect applications, data, and integrations across front-end and back-end environments.<br>• Investigate production issues, identify root causes, and deliver timely fixes across application, database, and infrastructure layers.<br>• Use AI-driven tools to accelerate solution design, coding, debugging, testing, and code review while helping the team adopt effective usage patterns.<br>• Collaborate with stakeholders to understand business priorities, user expectations, and functional requirements in order to shape practical technical solutions.<br>• Support software delivery from initial development through deployment, monitoring, and ongoing operational improvement using source control and CI/CD practices.<br>• Recommend and implement improvements to engineering workflows, tools, and development standards that increase team effectiveness and delivery consistency.
We are looking for a Sr. Software Engineer to help shape modern cloud platforms in Jacksonville, Florida. This role will lead the design and delivery of scalable serverless solutions, guide technical direction for complex initiatives, and strengthen engineering standards across the organization. The ideal candidate brings deep experience with C#/.NET, cloud architecture, and cross-functional collaboration to build reliable, secure, and high-performing systems.<br><br>Responsibilities:<br>• Design and deliver large-scale serverless applications using cloud-native services, event-driven patterns, and distributed system principles.<br>• Define technical architecture for new platforms, reusable services, and core components that support long-term scalability and operational stability.<br>• Build and improve infrastructure automation, deployment pipelines, and release processes to enable efficient and dependable software delivery.<br>• Act as a senior technical authority for cloud and serverless engineering, providing guidance on architecture decisions and implementation approaches.<br>• Lead design reviews, resolve complex production issues, and drive improvements in reliability, observability, and operational performance.<br>• Collaborate with product, security, DevOps, and business partners to align engineering solutions with strategic objectives and risk controls.<br>• Establish testing approaches that strengthen quality across automated, integration, and end-to-end validation efforts.<br>• Mentor engineers and technical leaders by sharing best practices, shaping engineering patterns, and supporting career development.<br>• Promote secure development, system hardening, and proactive mitigation of technical and operational risks.<br>• Influence roadmaps and technical strategy through clear communication, sound engineering judgment, and data-informed recommendations.
<p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled HR Generalist to support and execute core human resources functions across the employee lifecycle. This role will be responsible for areas such as employee relations, onboarding, benefits administration, performance management, compliance, HRIS maintenance, and policy implementation. The ideal candidate is a proactive professional with strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer day-to-day human resources operations and support employees and managers on HR-related matters</li><li>Manage onboarding and offboarding processes to ensure a positive employee experience</li><li>Support employee relations efforts by addressing workplace concerns, conducting investigations, and recommending resolutions</li><li>Assist with benefits administration, leave tracking, and employee questions regarding compensation and policies</li><li>Maintain HRIS data integrity and generate reports for leadership as needed</li><li>Coordinate performance management processes, including reviews, goal tracking, and development planning</li><li>Ensure compliance with federal, state, and local employment laws and internal policies</li><li>Partner with leadership on workforce planning, employee engagement, and retention initiatives</li><li>Support recruiting efforts, including job postings, screening, interview coordination, and offer preparation</li><li>Help develop, update, and communicate HR policies, procedures, and employee handbook content</li><li>Maintain confidential employee records and documentation</li><li>Assist with training programs and organizational development initiatives</li></ul>
<p>Robert Half is seeking a highly organized and hands-on Culinary Coordinator to support the daily operations of an innovation-focused culinary kitchen. This role will play a critical part in maintaining a well-functioning, clean, and fully equipped environment while partnering closely with the culinary team on events, testing, and day-to-day activities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Support culinary meetings, tastings, and supplier events, including setup, coordination, and cleanup</li><li>Manage the lab’s digital calendar and coordinate event logistics with facilities</li><li>Source specialty ingredients, smallwares, and equipment for projects and events</li><li>Oversee kitchen equipment setup, maintenance, and repairs in partnership with facilities</li><li>Manage ingredient and retail sample inventory, including ordering, tracking, and replenishment</li><li>Maintain lab organization, cleanliness, and support periodic decluttering efforts</li><li>Coordinate shipments and order necessary packaging and supplies (e.g., dry ice)</li><li>Assist with additional lab operations as needed</li></ul>
<p>We are looking for a Customer Success Specialist to join a healthcare technology team in Phoenix, Arizona. This hybrid position focuses on helping clients use a SaaS platform effectively by addressing support needs, resolving application issues, and providing clear guidance on system functionality. The role is ideal for someone who enjoys delivering responsive service, navigating technical questions, and building positive client experiences in a fast-paced support setting.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up.</p><p>• Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage.</p><p>• Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software.</p><p>• Support customers with questions tied to front-office processes, clinical workflows, and routine operational tasks within the system.</p><p>• Provide a high standard of service by communicating clearly, showing urgency, and keeping clients informed until issues are addressed.</p><p>• Route more advanced or specialized problems to higher-level technical teams when additional expertise is needed.</p><p>• Help create and update internal and client-facing knowledge articles, troubleshooting steps, and frequently asked questions.</p><p>• Partner with cross-functional teams to speed issue resolution and promote a consistent support experience.</p>
<p>We are looking for an experienced Sr. Accountant to support a high-volume real estate environment in Oak Brook, Illinois. This Long-term Contract position will play a key role in portfolio accounting, financial reporting, and analytical review across multiple real estate holdings. The individual in this role will work closely with business partners to deliver accurate consolidated results, evaluate performance trends, and assist with accounting activities tied to investment transactions. Success in this position requires strong independent judgment, advanced spreadsheet skills, and prior experience working with property and portfolio-level financial data.</p><p><br></p><p>Responsibilities:</p><p>• Oversee accounting activities for a group of real estate portfolios, ensuring accurate reporting and timely completion of recurring close deliverables.</p><p>• Prepare monthly financial packages for assigned portfolios and verify the completeness and accuracy of supporting schedules.</p><p>• Analyze financial statements received from individual properties and combine results into portfolio-level consolidated reporting.</p><p>• Conduct detailed month-over-month and budget-to-actual variance reviews, identifying drivers behind financial fluctuations and summarizing findings for management.</p><p>• Collaborate with Asset Management and other internal stakeholders to support financial analysis, performance evaluation, and business decision-making.</p><p>• Assist with accounting and reporting needs related to acquisitions, refinancings, and property sale transactions, including preparation of schedules and transaction support documents.</p><p>• Support reporting requirements for entities with trust-related structures and maintain accuracy across complex ownership arrangements.</p><p>• Review existing reporting workflows, resolve data or process issues, and recommend improvements in a fast-paced, deadline-driven setting.</p><p><br></p><p>The salary range for this position is $33.65 to $55.28/hour, plus bonus. Benefits are available including medical, vision, and dental, and life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. Learn more at roberthalfbenefits.com/resources. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>
<p>Robert Half Management Resources is recruiting for an Interim HR Program Specialist for a six-month hybrid engagement with our rapidly growing entertainment client based in Culver City, California. This role will support key HR and people-related projects, help coordinate day-to-day initiative execution, and assist with communication and reporting across the HR function. This is a strong fit for an HR Specialist with solid project coordination skills, experience supporting people initiatives, and the ability to work across teams in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate planning activities for HR and people programs, helping teams stay aligned on milestones, ownership, and deliverables.</p><p>• Monitor schedules, action items, and project progress to keep initiatives on track and highlight upcoming deadlines.</p><p>• Partner with HR colleagues and cross-functional stakeholders to support execution across employee programs, workforce planning efforts, and organizational initiatives.</p><p>• Develop presentation materials, project summaries, and internal communications for leadership reviews and stakeholder updates.</p><p>• Maintain organized reporting, documentation, and status updates related to ongoing HR projects and operational priorities.</p><p>• Recognize risks, obstacles, or timeline concerns early and escalate issues to support timely resolution.</p><p>• Prepare for meetings by organizing agendas, capturing follow-up notes, and tracking next steps for active initiatives.</p><p>• Support implementation and adoption of HR programs through consistent communication and coordination across participating teams.</p>
<p>A highly regarded and fast-growing commercial construction firm is seeking an <strong>Accounting Manager</strong> to join its team at its Westchester County office. Known for delivering complex, high-profile projects for top-tier clients, the company prides itself on a collaborative culture, strong employee engagement, and a commitment to excellence.</p><p>This is a key leadership role responsible for overseeing day-to-day accounting operations while partnering closely with finance leadership to drive financial accuracy, reporting, and strategic decision-making.</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee core accounting functions including <strong>banking operations, treasury, payroll, expenses, sales & use tax, and loan compliance</strong></li><li>Manage and ensure accuracy of <strong>general ledger activity and financial reporting</strong></li><li>Support <strong>monthly close processes</strong> and collaborate on project-based financial reporting</li><li>Assist in developing <strong>financial forecasts and profitability goals</strong> (short- and long-term)</li><li>Lead preparation of <strong>budgets</strong>, including revenue, expenses, and ROI analysis</li><li>Produce <strong>monthly financial statements</strong>, including balance sheet, income statement, cash flow, and job cost reports</li><li>Implement and maintain <strong>accounting policies, procedures, and internal controls</strong></li><li>Monitor and manage <strong>cash flow</strong> across projects and at the corporate level</li><li>Coordinate documentation related to <strong>bonding, insurance, and contractual requirements</strong></li><li>Manage <strong>business insurance programs</strong></li><li>Partner with <strong>external auditors and key financial stakeholders</strong> (banks, attorneys, insurers)</li><li>Collaborate cross-functionally with leadership to ensure compliance and support business initiatives</li><li>Supervise and develop <strong>accounting and payroll team members</strong></li></ul>
<p><strong><u>HR Manager</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p>HYBRID role - 1-2 days per week from home once up and running</p><p><br></p><p><strong>Robert Half is partnering with a growing multi-entity organization to hire an experienced Human Resources Manager.</strong></p><p><br></p><p>This leadership role is ideal for a strategic and hands-on HR professional who can oversee core human resources functions across multiple locations and states. The HR Manager will lead initiatives related to compliance, employee relations, talent acquisition, compensation and benefits, payroll coordination, performance management, and HR operations. This person will also partner closely with leadership to build consistent HR practices, support a positive employee experience, and align people strategies with business goals.</p><p><br></p><p><em>Key Responsibilities</em></p><ul><li>Lead HR operations across multiple entities and multi-state locations</li><li>Ensure compliance with employment laws, wage and hour regulations, OSHA, EEOC, and internal policies</li><li>Serve as the primary point of contact for the company’s PEO related to benefits, HR administration, and payroll support</li><li>Oversee payroll processes in partnership with finance and ensure data accuracy</li><li>Manage employee relations matters, workplace investigations, and performance-related issues</li><li>Direct recruiting, onboarding, and retention efforts to support workforce needs</li><li>Evaluate and enhance compensation and benefits programs in partnership with leadership and external partners</li><li>Guide performance review processes, employee development, and succession planning initiatives</li><li>Oversee HR systems, reporting, employee records, and process improvements</li><li>Supervise and mentor HR support staff</li></ul><p>Qualifications</p><ul><li>Bachelor’s degree in Human Resources, Business Administration, or a related field</li><li>8+ years of progressive HR experience, including leadership responsibility</li><li>Demonstrated experience supporting employees across multiple states and entities</li><li>Strong knowledge of employment law, compliance, and HR best practices</li><li>Background working with payroll, benefits administration, and employee relations</li><li>Strong communication, leadership, and problem-solving skills</li><li>Ability to operate both strategically and tactically in a fast-paced environment</li><li>High level of discretion and professionalism</li></ul><p><br></p><p><br></p><p><strong>For immediate consideration</strong>, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential. </p>
<p>We are looking for a detail-oriented Staff Accountant to support day-to-day accounting operations for a Long-term Contract position. This role is well suited to someone with at least three years of accounting experience who can step in quickly and contribute across core financial activities. The ideal candidate will bring strong tax and general ledger knowledge, along with the ability to maintain accuracy in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and post journal entries to keep financial records accurate and current.</p><p>• Maintain and reconcile general ledger accounts, researching and resolving discrepancies as needed.</p><p>• Support corporate tax activities, including assisting with tax return preparation and related documentation.</p><p>• Review and process sales tax information to help ensure timely and accurate reporting.</p><p>• Assist with month-end accounting tasks and provide reliable support for routine close activities.</p><p>• Collaborate with internal team members on daily accounting priorities and provide additional coverage where needed.</p>
We are looking for a Staff Accountant to join a real estate development organization in San Diego, California. This is a contract opportunity with the potential to become permanent for an accounting specialist who enjoys managing complex financial activity across multiple entities and funding sources. The role offers a hybrid schedule and will support core accounting operations, financial reporting, grant-related tracking, and month-end close activities in a collaborative environment.<br><br>Responsibilities:<br>• Manage day-to-day accounting operations, including cash activity, receivables, invoicing, collections, bank reconciliations, fixed asset tracking, and general ledger maintenance.<br>• Prepare recurring financial statements, supporting schedules, and internal reports on a monthly, quarterly, and annual basis.<br>• Monitor grant and fund activity by recording expenses against approved budgets, tracking funding utilization, and preparing reimbursement requests with complete documentation.<br>• Oversee contract and project billing by reviewing agreement terms, maintaining balance tracking, and following up on outstanding amounts.<br>• Analyze revenue recognition activity, including billed and unbilled amounts, and record entries accurately based on supporting transactions.<br>• Reconcile balance sheet and income statement accounts, investigate variances, and propose corrective adjustments when needed.<br>• Contribute to annual budgeting efforts, year-end close tasks, and audit preparation by assembling schedules and responding to documentation requests.<br>• Support distribution reporting and provide accounting assistance to property management-related entities and accounts payable operations as business needs require.
<p>We are looking for an Accounts Payable Clerk to join a growing organization in Dallas, Texas. In this role, you will help maintain efficient financial operations by handling payables activity, supporting accurate records, and assisting with monthly accounting processes. This position is well suited for someone who is detail-oriented, organized, and comfortable working across teams to address questions, resolve discrepancies, and keep payment activities on track.</p><p><br></p><p>Responsibilities:</p><p>• Review outstanding purchase orders, coordinate with internal stakeholders, and ensure receipts and related records are updated accurately in the system.</p><p>• Enter and process supplier invoices with a high level of accuracy, confirming proper coding and complete documentation before payment.</p><p>• Track accounts payable aging, investigate open items, and work with vendors or accounting partners to clear discrepancies in a timely manner.</p><p>• Set up and maintain vendor records, organize supporting documentation, and respond to payment or account-related inquiries professionally.</p><p>• Assist with month-end activities by preparing accrual support, reconciling payable balances, and reviewing expense classifications for accuracy.</p><p>• Contribute to process improvement efforts by identifying opportunities to streamline accounts payable tasks through automation and better workflow practices.</p><p>• Review outstanding checks on a regular basis and follow up as needed to resolve aged or uncleared payments.</p><p>• Maintain organized accounts payable files, support use tax tracking, and help coordinate the annual 1099 reporting process.</p><p>• Perform additional finance and administrative duties as needed to support departmental priorities.</p>
<p>We are excited to partner with a leading personal injury law firm in the SW Metro to find a Legal Assistant to join their team! This position offers the opportunity to make a meaningful impact by supporting attorneys in personal injury cases while advocating for clients.</p><p><br></p><p><strong>1 day/week remote after training.</strong></p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Provide administrative support to paralegals and attorneys in personal injury cases</li><li>Maintain and organize client files, both electronic and paper</li><li>Communicate with courts regarding case filings and deadlines</li><li>Schedule client appointments, depositions, mediations, and court hearings</li><li>Obtain and review medical records, police reports, and other case-related documents</li><li>Communicate professionally with clients, insurance companies, and opposing counsel</li><li>Track deadlines and manage attorney calendars to ensure timely case progression</li><li>Assist with e-filing documents in state and federal courts</li></ul><p><br></p>
<p>Growing boutique litigation firm in downtown Minneapolis is seeking a Litigation Associate Attorney to join its team. This is an excellent opportunity for an attorney with 2–4+ years of experience in commercial or civil litigation who is looking for greater hands-on responsibility, direct client engagement, and long-term growth. The firm fosters a collaborative, entrepreneurial environment where associates are entrusted with meaningful work.</p><p> </p><p>This role is ideal for an attorney with a solid litigation foundation and prior law firm experience who is ready to take the next step in developing their practice within a high-performing boutique environment.</p><p> </p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Support all phases of litigation, from initial case assessment through trial and resolution</li><li>Draft pleadings, motions, briefs, and written discovery</li><li>Manage discovery processes, including taking and defending depositions</li><li>Appear in court for hearings and related proceedings</li><li>Assist with case strategy, trial preparation, and execution</li><li>Communicate directly with clients, opposing counsel, and the court</li><li>Collaborate closely with partners on case development and overall litigation strategy</li></ul><p><br></p>
<p>Robert Half's Legal Practice is partnered with a top large law firm in downtown Minneapolis, MN looking for a detail-oriented Legal Assistant to support busy Litigation Attorneys. Bring your strong communications skills, an ability to anticipate and strong technology skills to this great law firm!</p><p><br></p><p>1 day/week remote after initial training. 4 days on-site in downtown Minneapolis.</p><p><br></p><p>The responsibilities for this position will include, but are not limited to:</p><p><br></p><ul><li>Prepare correspondence, documents, and agreements, including document comparisons and conversions, manipulation of pdf documents, editing and scanning.</li><li>Electronically file litigation pleadings and other documents with state, federal and appellate courts, both locally and nationally.</li><li>Handle docketing of court scheduling orders, briefing schedules and other court mandated conferences, dates, and other litigation requirements.</li><li>Maintain electronic client files, including electronic pleadings and indices, as well as original pleadings and client documents.</li><li>Review, edit and finalize attorney and paralegal time entries and manage client invoices.</li><li>Provide general legal administrative support, including calendar management, scheduling and arranging attorney and client meetings, conferences and depositions, responding to and handling routine correspondence and making reservations/appointments.</li><li>Provide quality, responsive customer service to clients, attorneys, and co-workers.</li><li>Dependable, accountable, and consistently demonstrating a strong work ethic with a professional demeanor in all interactions.</li><li>Strong interpersonal relationships and ability to interact with all levels of the organization.</li><li>Ability to work well under pressure with deadlines – possess a sense of urgency.</li><li>Ability to work in a fast-paced environment with a variety of personalities and work styles.</li><li>Ability to be flexible in schedule and adaptable to constant change.</li><li>Ability to effectively handle multiple tasks and frequent interruptions.</li><li>Job duties may require time over 37.50 hours per week.</li></ul><p><br></p>
We are looking for a Sales Administrator to support day-to-day sales operations and customer interactions for a team based in Woburn, Massachusetts. This Long-term Contract position is ideal for someone who is organized, responsive, and comfortable handling inbound inquiries while keeping sales-related records accurate and up to date. The role combines administrative coordination, communication with internal teams, and system-based sales support in a fast-paced environment.<br><br>Responsibilities:<br>• Manage incoming sales calls and respond to customer inquiries in a timely and attentive manner.<br>• Provide administrative support to the sales function by preparing documents, updating records, and maintaining organized information.<br>• Enter, review, and maintain sales-related data within Salesforce or a comparable CRM platform.<br>• Coordinate closely with team members to share updates, relay important information, and support daily workflow needs.<br>• Track customer interactions and follow up on open items to help ensure prompt resolution and strong service.<br>• Assist with sales support activities that improve process efficiency and help the team stay aligned on priorities.
We are offering an exciting opportunity for a Sr. Accountant in Saint Paul, Minnesota. In this role, you will oversee various accounting operations, maintain financial records in compliance with accepted policies and procedures, and provide financial support for reporting and analysis.<br><br>Responsibilities:<br><br>• Conduct Balance Sheet account reconciliations and account analysis while ensuring accuracy and efficiency<br>• Supervise accounting operations for international branches, including overseeing external preparers for foreign tax filings<br>• Maintain and manage financial records and master data, ensuring compliance with policies and procedures<br>• Prepare accurate entries to subledgers as required on a daily, monthly, and annual basis<br>• Assist in the improvement of process efficiency and performance by initiating and overseeing special projects<br>• Provide financial support for financial reporting and analysis, including system report testing and general ledger reconciliations<br>• Maintain process and procedure documentation for finance<br>• Ensure accurate and timely subperiod, monthly, and year-end close procedures<br>• Manage the timely completion of assigned year-end audit engagement schedules<br>• Oversee the reconciliation of physical inventory on a monthly basis and maintain daily treasury reports.
A downtown Minneapolis law firm is seeking an experienced Estate Planning Paralegal to support its trusts and estates practice. <br> This is a great opportunity to join a long-standing, growing law firm that offers hybrid flexibility, with at least two days per week working from home. The ideal candidate has 3–10+ years of experience working in a law firm or in-house legal department, supporting estate planning, probate, and/or trust administration matters. <br> Responsibilities: Provide paralegal support to attorneys in estate planning, probate, and trust administration matters Prepare, review, and organize legal documents, correspondence, and client files Assist with the administration of probate estates and trusts, including tracking assets, deadlines, and required filings Coordinate court filings, notices, and service requirements Communicate with clients, beneficiaries, courts, and third parties as needed Maintain and update case management systems and calendars Assist with the preparation of tax-related documents, including estate and gift tax returns, as applicable Ensure compliance with court rules, filing deadlines, and firm procedures
<p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
<p><strong>Member Service Representative</strong></p><p>We are partnering with a local credit union to hire a Member Service Representative. In this role, you'll provide exceptional customer service to members over the phone, helping with account questions, transactions, and financial service needs. The ideal candidate enjoys helping others, solving problems, and building positive relationships with customers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist members by phone with account inquiries and service requests.</li><li>Resolve issues related to online banking, loans, debit and credit cards, stop payments, ACH transactions, and other account services.</li><li>Process account transactions accurately and efficiently.</li><li>Open and close deposit accounts and debit/ATM cards.</li><li>Process transfers, credit card payments, fee adjustments, and account maintenance requests.</li><li>Research and resolve member concerns while maintaining a high level of professionalism.</li><li>Educate members on available products and services and identify opportunities for referrals when appropriate.</li><li>Ensure compliance with company policies, procedures, and regulatory requirements.</li><li>Stay current on products, services, and operational procedures.</li></ul>
<p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
<p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
<p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>