We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Lee, Massachusetts. This role involves providing technical support and troubleshooting assistance across a range of platforms, including Android, Microsoft, and Apple devices. If you are passionate about resolving IT challenges and delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely and effective technical support for issues related to Android devices, Microsoft systems, and Apple technologies.<br>• Assist users in troubleshooting hardware and software problems on Mac computers and other computer equipment.<br>• Configure and manage Active Directory settings to ensure proper user access and security.<br>• Deploy updates, patches, and configurations across various systems and devices.<br>• Maintain and support Cisco and Citrix technologies, ensuring seamless operation.<br>• Collaborate with team members to address complex IT challenges and implement solutions.<br>• Document and track all support requests to ensure accurate reporting and follow-up.<br>• Conduct regular system checks and preventative maintenance to minimize downtime.<br>• Offer guidance and training to users on best practices for utilizing IT resources.<br>• Support configuration management processes to optimize system performance and reliability.
We are looking for a dedicated EHR Support Analyst to manage and enhance our Salesforce-based Electronic Health Records system. In this role, you will act as the key liaison among business stakeholders, end users, and technical teams to ensure the system remains optimized, secure, and scalable. This is a long-term contract position based in Stockbridge, Massachusetts.<br><br>Responsibilities:<br>• Serve as the primary point of accountability for the Salesforce Electronic Health Records system, ensuring its governance and stability.<br>• Oversee system maintenance tasks, including health checks, performance tuning, and user administration.<br>• Address system issues, defects, and break-fixes promptly to uphold operational efficiency.<br>• Facilitate user onboarding, training, and adoption while maintaining comprehensive documentation and guides.<br>• Gather and prioritize business requirements to implement new features and enhancements.<br>• Conduct regular evaluations of Salesforce releases and AppExchange solutions to align with business needs.<br>• Provide consistent updates to leadership on system performance, enhancements, and strategic roadmaps.<br>• Collaborate with stakeholders to host requirement workshops, demonstrations, and planning cycles.<br>• Define and maintain a multi-year roadmap for the EHR system to support organizational growth.<br>• Ensure compliance with internal IT standards, security protocols, and data privacy regulations.
• Provide legal and practical guidance to management personnel on day-to-day legal matters including compliance with applicable contracts, laws and regulations; resolution of personnel issues; drafting and reviewing policies and procedures; and the application of information privacy and security requirements to the business environment.<br>• Draft, negotiate and/or review client and vendor contracts, license agreements, standard terms and conditions, non-disclosure agreements, data transfer agreements and other contractual documents. <br>• Manage outside counsel. <br>• Lead, mentor, and manage a legal team including Assistant General Counsels, and paralegals to ensure high performance, accountability, and professional development.<br>• Drive cross-functional collaboration by serving as a key legal advisor to executive leadership, compliance, HR, finance, IT, and operations teams.<br>• Consult and handle all corporate legal processes (e.g. intellectual property, mergers & acquisitions, loan and debt agreements, litigation, etc.).<br>• Review and advise on federal state and local procurement documents and processes. <br>• Support compliance personnel in various operational activities, including provider applications, risk assessments, attestations, and internal investigations. <br>• Draft and review company policies and procedures<br>• Foster a culture of integrity, transparency, and ethical decision-making across the organization through legal leadership and policy development.<br>• Represent the Legal Department at leadership meetings and board presentations in the absence of General Counsel, providing actionable legal insights and strategic guidance.<br>• Ensure legal team readiness and alignment during audits, investigations, and crisis events<br>• Oversee and advise on program security and financial audits conducted by third parties. <br>• Advise and assist with information technology implementations to ensure efficient functioning of the Legal Department.<br>• Monitor legislative and regulatory activity to identify and communicate changes impacting the company’s businesses<br>• Administer the company’s contract management system. <br>• Perform other legal duties or functions as assigned.
