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2 results for Help Desk Support Manager in Albany, NY
- Glens Falls, New York
- onsite
- Permanent / Full Time
- 75000 - 90000 USD / Yearly
- <p>We are looking for an experienced Help Desk Manager to lead onsite IT support operations in Glens Falls, New York. This role is ideal for a hands-on leader who can guide a small support team, maintain high service standards, and keep ticket workflows moving efficiently. The position combines people leadership with operational oversight, requiring strong judgment, technical depth, and a commitment to delivering responsive end-user support.</p>
- 2026-09-02T00:00:00Z
- Lee, Massachusetts
- onsite
- Temporary / Contract
- 28 - 31 USD / Hourly
- <p><strong>Tier 2 IT Support Specialist</strong></p><p><br></p><p><strong>Location: </strong>Lee, MA (100% Onsite)</p><p><strong>Duration:</strong> 6-Month Contract with Potential Extension</p><p><strong>Compensation:</strong> Up to $31.00/hour</p><p><strong>Benefits:</strong> Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contract</p><p><strong>Hours: </strong>40 Weekly, Monday through Friday </p><p><br></p><p><strong>Overview</strong></p><p><br></p><p>Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team.</p><p><br></p><p>The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to end users</li><li>Troubleshoot hardware, software, and user account issues</li><li>Assist with workstation deployments, upgrades, and replacements</li><li>Support user onboarding, offboarding, and access requests</li><li>Troubleshoot connectivity, authentication, and application-related issues</li><li>Document incidents, resolutions, and support procedures</li><li>Collaborate with other IT team members to resolve complex issues</li><li>Deliver professional and customer-focused support to end users</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
- 2026-09-23T00:00:00Z