We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Oakland, California. This long-term contract position involves providing exceptional support to restaurant and grocery partners, ensuring smooth onboarding, and fostering product adoption through consultative conversations. The role requires someone who excels in video-based customer interactions and thrives in a fast-paced, client-facing environment.<br><br>Responsibilities:<br>• Conduct a high volume of video calls daily, managing up to 16–20 calls lasting 20–30 minutes each, with some extended calls as needed.<br>• Handle a mix of inbound and outbound calls, including assisting grocery partners and following up with clients.<br>• Guide new customers through onboarding processes, including account setup, navigation of the ordering platform, and resolving order-related inquiries.<br>• Provide clear explanations of program details, invoices, and other materials to ensure clients have a thorough understanding.<br>• Engage in consultative conversations to identify client needs and recommend suitable package options.<br>• Deliver excellent customer service by addressing questions, offering solutions, and enhancing customer satisfaction.<br>• Adhere to established workflows for callback schedules and maintain detailed records in internal systems.<br>• Ensure all follow-up tasks are completed in a timely and organized manner.<br>• Collaborate with clients to increase adoption of platform features and maximize their experience.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team on a contract basis. This short-term position involves supporting a high-volume outreach project aimed at gathering essential identification data from a global customer base. This is a remote role requiring exceptional communication skills and the ability to meet performance targets in a fast-paced environment.<br><br>Responsibilities:<br>• Conduct outbound calls to customers, following established scripts and communication guidelines.<br>• Request and gather identification numbers from customers with accuracy and professionalism.<br>• Record collected data into designated tracking systems or forms.<br>• Maintain detailed and organized logs of daily call activities.<br>• Achieve daily outreach volume goals while ensuring quality interactions.<br>• Adapt to the needs of a global customer base, maintaining professionalism and cultural sensitivity.<br>• Collaborate with team members to meet project deadlines and objectives.<br>• Ensure compliance with company protocols and standards during customer interactions.<br>• Utilize provided tools and resources effectively to streamline outreach activities.
We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a key part in guiding prospective students through the admissions process by providing accurate information about programs, entrance requirements, and academic standards. This is a contract-to-permanent position located in Fremont, California, offering the opportunity to make a meaningful impact on students' educational journeys.<br><br>Responsibilities:<br>• Respond promptly to inquiries from prospective students, providing detailed information about program offerings, entrance requirements, and academic standards.<br>• Conduct follow-up with potential students who have expressed interest but have not scheduled or attended interviews.<br>• Initiate outreach to generate new leads and build relationships with prospective students.<br>• Schedule and lead interviews with students, ensuring adherence to company policies and procedures.<br>• Match program offerings to students’ goals, qualifications, and aspirations, while explaining the benefits and advantages of the institution.<br>• Act as a liaison between students and campus departments, assisting with enrollment forms and ensuring smooth transitions.<br>• Collaborate with admissions management to address student concerns and motivations effectively.<br>• Provide basic guidance and advice to students regarding program eligibility and admissions processes.<br>• Mentor students to help them identify their interests and strengths, supporting their educational decision-making.<br>• Address routine questions and concerns from students, ensuring resolution in compliance with policies and procedures.
We are looking for a dedicated Customer Service Representative to join our team in San Jose, California. In this Contract to permanent position, you will play a vital role in assisting prospective students by providing accurate information about our programs and guiding them through the admissions process. This opportunity is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers.<br><br>Responsibilities:<br>• Handle inquiries from prospective students, providing detailed information about program offerings, entrance requirements, and academic standards.<br>• Respond promptly to web inquiries and incoming calls, ensuring all potential students receive accurate and timely information.<br>• Proactively identify and engage new leads when not addressing outstanding inquiries or working with current prospects.<br>• Follow up with individuals who did not schedule or attend interviews, as well as those who did not complete the enrollment process.<br>• Conduct interviews with students, adhering to company policies and utilizing approved materials during the process.<br>• Assist students in matching their needs and goals with suitable programs, offering guidance on the college’s benefits and advantages.<br>• Collaborate with admissions management to ensure they are informed about the motivations and concerns of potential students.<br>• Act as a liaison between students and the campus, helping them complete enrollment forms and ensuring compliance with documentation requirements.<br>• Mentor and advise students, helping them identify their unique skills and interests to support their academic and career goals.<br>• Address routine inquiries and resolve minor issues, ensuring satisfaction for students while complying with company policies and legal requirements.
<ul><li>Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.</li><li>Resolve issues related to product orders, billing, account information, shipping, and general troubleshooting.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Document all customer interactions and maintain accurate records in customer management systems.</li><li>Process returns, exchanges, refunds, and other service requests according to company policies.</li><li>Provide product and service information to customers, highlighting features and benefits.</li><li>Meet or exceed performance metrics related to customer satisfaction, response time, and issue resolution.</li><li>Participate in training sessions to stay current on products, services, and best practices.</li></ul>
<p>Job Summary</p><p>Permanent Hire Opportunity</p><p>This position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.</p><ul><li><strong>Sales Partner Management</strong>: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Tracy, California. In this long-term contract position, you will serve as a pivotal link between customers, sales, manufacturing, and shipping operations. Your role will involve ensuring seamless communication with clients while supporting production processes to achieve timely deliveries and excellent customer satisfaction.<br><br>Responsibilities:<br>• Handle customer orders, whether received directly or through account managers, ensuring accuracy and timeliness.<br>• Place orders for materials and supplies required for production, coordinating with procurement teams.<br>• Maintain consistent communication with customers regarding order statuses, quotations, changes, confirmations, as well as addressing complaints and inquiries.<br>• Process purchase orders, manage account credits, and update customer information in company systems.<br>• Collaborate with production teams to meet delivery schedules and uphold customer expectations.<br>• Utilize organizational systems to monitor and support on-time deliveries.<br>• Manage multiple accounts for small to medium-sized customers with diverse and complex needs.<br>• Work closely with manufacturing staff to understand production processes and align customer requirements.<br>• Support sales and shipping operations to ensure smooth workflows and customer satisfaction.
<p>We are seeking a Patient Administrative Specialist to join our team in Palo Alto, California, providing essential support in patient registration and administrative operations within an outpatient clinical setting. This Patient Administrative Specialist is a contract position, ideal for someone with strong organizational skills and a commitment to excellent patient care. In this Patient Administrative Specialist role, you will play a key part in ensuring smooth coordination of patient services, including scheduling surgeries and managing front desk functions.</p><p><br></p><p>Responsibilities:</p><ul><li>Schedule outpatient neurosurgical procedures (spine, cranial, and minimally invasive procedures).</li><li>Coordinate surgical dates with surgeons and operating rooms</li><li>Enter complete and accurate case details into scheduling systems.</li><li>Confirm surgeon availability, equipment needs, implants, and special instrumentation. Preoperative Coordination</li><li>Ensure all required preoperative testing is ordered and completed (labs, imaging, medical clearance).</li><li>Coordinate with primary care providers and specialists for surgical clearance.</li><li>Confirm consent forms and documentation are completed.</li><li>Verify that history & physical (H& P) documentation meets facility requirements.</li></ul>
We are looking for a Patient Administrative Specialist to join our team in Palo Alto, California. In this role, you will play a vital part in ensuring smooth administrative operations within the outpatient clinical setting. This is a long-term contract position, offering the opportunity to support patients and healthcare providers through effective coordination and communication.<br><br>Responsibilities:<br>• Manage front desk operations, including patient check-in and check-out processes.<br>• Welcome patients, addressing their inquiries regarding appointments, payments, and schedules.<br>• Coordinate with healthcare providers to manage scheduling preferences and respond to urgent patient needs.<br>• Maintain clinic databases, including information and paging directories, while processing internal forms.<br>• Provide support to doctors and patients by utilizing reference tools and documentation.<br>• Handle non-clinical patient messages and CRMs, escalating concerns when necessary.<br>• Organize and distribute incoming faxes, mail, and clinic-specific documentation.<br>• Ensure compliance with organizational service standards and department expectations.<br>• Assist with surgery scheduling and other administrative tasks related to daily clinic operations.<br>• Deliver exceptional customer service while managing multiple priorities effectively.
<p>Operations Associate (Administrative Assistant)</p><p><br></p><p>• Excellent Administrative Assistant ready to support Tax team! Will teach everything needed</p><p>• Assemble copies of Tax returns, assists with IRS notices.</p><p>• Provides input on evaluating and enhancing tax procedures.</p><p>• Prepare extensions for filing.</p><p>• Tax return preparation assistance</p><p>• Manage tax team deadlines and open projects (updating and tracking of e-Filing and e-work paper control log).</p><p>• Manage client document process.</p><p>• Scan tax returns and uploads to CCH Document and SurePrep.</p><p>• Prepare materials for presentation for prospect/client meeting (folders, proposals, etc).</p><p>• Manage client/entities organizational charts.</p><p>• Maintains PTIN and CAF numbers.</p><p>• Orders annual tax guides.</p><p>• General support for Tax and Audit teams (calendar, travel, expense reports, time and attendance, client billing and special projects).</p><p>• Client Interaction (sign documents and notarize, which may require travel to client home/office).</p><p>• Maintain compliance logs (Officer/Manager designation for respective clients).</p><p>• Travel arrangement as requested.</p><p><br></p><p>Qualifications</p><p>• Bachelor’s degree.</p><p>• Proficiency in word, excel, power point and outlook.</p><p>• Strong organizational, time management and customer service skills.</p><p>• Detail-oriented.</p><p>• Demonstrate analytical and problem-solving abilities.</p><p>• Ability to demonstrate a high level of professionalism.</p><p>• Ability to multi-task and work in a fast paced environment with tight deadlines.</p><p>• Excellent verbal and written communication skills.</p><p>• Ability to meet deadlines and manage time effectively.</p><p>• Notary not required, but preferred.</p><p><br></p><p>Full-time on-site.</p>
<p>We are in search of a skilled Patent Agent to become a part of our team. The role will be based in our San Francisco office, and will involve working with a range of patent prosecution activities within the biotech and pharmaceutical industries. </p><p><br></p><p>Responsibilities</p><p><br></p><p>• Handle patent prosecution tasks with a focus on maintaining accurate records and processing applications</p><p>• Utilize technical knowledge in cellular biology, molecular biology, biochemistry, genetics, immunology, virology, chemistry, organic chemistry, and pharmacy to enhance job functions</p><p>• Conduct detailed prior art searches for patentability and freedom to operate analyses</p><p>• Analyze patents and scientific papers to support patent preparation, prosecution, and counseling </p><p>• Ensure excellent written and verbal communication in English during all interactions</p><p>• Monitor customer accounts and take appropriate action when necessary</p><p>• Maintain a broad technical knowledge to aid in job functions</p><p>• Maintain a focus on customer inquiries, resolving them efficiently and effectively</p><p>• Ensure all customer credit applications are processed accurately and efficiently</p><p>• Uphold a high standard of service, maintaining accurate customer credit records.</p>
We are looking for a dedicated Case Manager to join our team in San Francisco, California. In this contract position, you will work closely with tenants to provide essential case management services, promote housing stability, and improve their overall quality of life. This role requires a proactive approach to addressing tenant needs, fostering community engagement, and collaborating with various stakeholders.<br><br>Responsibilities:<br>• Manage a caseload of 60-90 tenants, providing tailored support for individuals dealing with mental health challenges, substance abuse, and medical issues.<br>• Conduct outreach visits upon tenant entry to housing, as well as ongoing assessments and follow-up visits to address their evolving needs.<br>• Develop and implement strategies to help tenants retain their housing through regular engagement and effective interventions.<br>• Assist tenants with accessing benefits, ensuring rent payments, and addressing unit habitability concerns.<br>• Organize community-building activities, such as tenant groups and social events, to foster a supportive environment.<br>• Refer tenants to appropriate external services, ensuring they receive necessary resources and support.<br>• Respond promptly to tenant crises, providing de-escalation interventions and emotional support.<br>• Maintain accurate and organized case files, including creation, updates, and archival, while ensuring confidentiality.<br>• Collaborate with internal departments and external providers to advocate for and meet tenant needs.<br>• Report incidents of abuse or neglect to supervisors and relevant authorities in a timely manner.
