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2 results for Production Manager in Akron, OH
- Cleveland, OH
- onsite
- Permanent
- 80000 - 100000 USD / Yearly
- We are looking for an experienced IT Manager to oversee end-user technology support and endpoint operations across our organization in Cleveland, Ohio. In this role, you will lead a team responsible for service desk operations, endpoint lifecycle management, and IT service management processes, ensuring optimal service quality and continuous improvement. This highly visible position offers the chance to directly enhance company efficiency and profitability while fostering a culture of responsiveness and innovation.<br><br>Responsibilities:<br>• Provide leadership and direction for the IT Operations team, including performance management and setting measurable objectives.<br>• Mentor team members to strengthen technical skills and improve service delivery.<br>• Supervise Tier 1 and Tier 2 end-user support across all company locations, ensuring timely issue resolution.<br>• Define, monitor, and report on key performance indicators such as response times, service quality, and compliance.<br>• Oversee the configuration and maintenance of the company’s IT service management platform, including workflows and reporting dashboards.<br>• Manage endpoint lifecycle processes, including deployment, provisioning, and compliance using Microsoft Intune and related technologies.<br>• Develop and implement automation strategies to enhance operational efficiency.<br>• Collaborate with cybersecurity teams on endpoint security and vulnerability remediation.<br>• Coordinate user access provisioning and deprovisioning to align with company policies.<br>• Maintain vendor relationships and assist with budgeting and lifecycle planning for hardware and software assets.
- 2026-04-07T00:00:00Z
- Akron, OH
- onsite
- Permanent
- 100000 - 140000 USD / Yearly
- We are looking for an experienced IT Manager to oversee the technology operations of our organization in Akron, Ohio. This role requires a strategic thinker who can ensure systems are efficient, secure, and aligned with business goals. The ideal candidate will thrive in managing infrastructure, cybersecurity, software platforms, and vendor relationships while driving innovation and technology adoption.<br><br>Responsibilities:<br>• Oversee the performance, reliability, and security of all organizational technology systems and infrastructure.<br>• Collaborate with the managed service provider to manage network infrastructure, server environments, cloud systems, and workstation provisioning.<br>• Maintain and update documentation for network diagrams, system inventories, vendor contracts, and licensing records.<br>• Administer and manage company software platforms, including settlement production systems, document management tools, and communication systems.<br>• Evaluate and implement new software solutions, ensuring seamless integration between existing platforms.<br>• Develop and enforce cybersecurity protocols, including multi-factor authentication, endpoint protection, and security awareness training.<br>• Manage compliance with industry standards and regulatory requirements related to data privacy and cybersecurity.<br>• Oversee telecommunications infrastructure, ensuring reliability and uptime for internet services and network connectivity.<br>• Create and deliver training programs for staff to improve adoption of company technologies and workflows.<br>• Identify and implement workflow automation, AI tools, and innovative digital solutions to enhance operational efficiency.
- 2026-03-19T00:00:00Z