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2 results for Help Desk Support Manager in Akron, OH

Help Desk/Desktop Support Analyst

Akron, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Akron, Ohio. This Long-term Contract position is ideal for someone who enjoys solving workstation, account, and operating system issues in a fast-paced support environment. The role focuses on maintaining reliable desktop performance, addressing service requests efficiently, and delivering a positive user experience across Microsoft-based systems. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and operating system issues submitted through the service desk. • Diagnose and resolve common hardware, software, and account-related problems while escalating more complex incidents when needed. • Support users working with Microsoft Windows 10 and Windows 11 by troubleshooting performance, access, and configuration concerns. • Manage user account tasks within Active Directory, including access updates, password support, and basic administrative changes. • Track, update, and close service desk tickets with accurate notes, clear status details, and timely follow-through. • Install, configure, and maintain end-user computing devices to ensure dependable day-to-day functionality. • Assist with routine workstation setup, software deployment, and basic system changes as directed by support procedures.
2026-05-21T00:00:00Z

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a dependable Customer Support Representative to support a growing health insurance agency in Aurora, Ohio. This contract to permanent opportunity is ideal for someone who enjoys helping customers, managing service requests, and keeping accurate records in a fast-paced office setting. The role focuses on delivering attentive support for clients with health insurance needs while working closely with internal teams to ensure timely follow-up and clear communication. Responsibilities: • Respond to incoming customer calls and questions with professionalism, empathy, and accurate information. • Place outbound calls as needed to follow up on client requests, confirm details, and provide updates. • Enter customer information, service requests, and related documentation into CRM and internal tracking systems with a high level of accuracy. • Maintain organized records and prepare detailed reports to support customer service activities and team needs. • Assist clients with health insurance-related inquiries and guide them through next steps in a clear and helpful manner. • Use Microsoft Office tools, including Excel, to manage data, update files, and support daily administrative tasks. • Coordinate with team members to resolve issues efficiently and ensure a positive customer experience. • Support office-based operations by handling routine service tasks and prioritizing multiple responsibilities throughout the day.
2026-06-02T00:00:00Z