We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
<p>We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. In this role, you will provide essential first-line IT support to employees, ensuring timely resolution of technical issues and exceptional customer service. Your expertise will contribute to maintaining smooth operations and effective communication between end-users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve tier 1 incidents, change requests, and inquiries reported to the IT Employee Helpdesk.</p><p>• Conduct initial assessments, triage, and troubleshooting for hardware, software, and communication system issues.</p><p>• Recommend solutions for recurring problems and escalate complex issues to tier-2 support teams.</p><p>• Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.</p><p>• Monitor ticket queues to ensure timely transfer and handling of requests by appropriate teams.</p><p>• Collaborate on the development and revision of standards, policies, and procedures to improve processes.</p><p>• Strive to enhance customer service experiences and increase first-call resolution rates.</p><p>• Serve as a liaison between end-users and technical staff to facilitate clear communication and issue resolution.</p><p>• Analyze and diagnose reported issues, providing effective solutions.</p><p>• Coordinate the onboarding process for new hires and consultants, ensuring their IT setup is completed efficiently.</p>
We are looking for a skilled Data Analyst to join our team on a long-term contract basis. This role involves creating and maintaining impactful Power BI reports and visualizations to support key business functions, including finance, operations, and sales. This is a remote position, offering the opportunity to collaborate with diverse teams while delivering meaningful insights to drive decision-making.<br><br>Responsibilities:<br>• Develop and optimize Power BI dashboards and reports to support business needs across finance, operations, and sales.<br>• Collaborate with stakeholders to gather requirements and translate them into actionable data solutions.<br>• Perform detailed data analysis to identify trends, patterns, and opportunities for business improvement.<br>• Utilize data modeling techniques to design efficient and scalable data structures.<br>• Ensure data accuracy and integrity while creating visualizations that effectively communicate insights.<br>• Maintain and enhance existing business intelligence solutions to meet changing requirements.<br>• Work closely with team members to provide technical expertise and resolve data-related challenges.<br>• Leverage Microsoft SQL for querying and managing datasets.<br>• Apply BusinessObjects technologies to support reporting and analysis processes.<br>• Provide regular updates and clear communication to stakeholders about project progress and findings.
