<p>We are looking for a hands-on IT Cable Technician to support users and maintain technology environments across sites in Savannah, Georgia. This contract-to-permanent position blends day-to-day technical support with field-based hardware installation, structured cabling, and physical security system work. The ideal candidate is comfortable troubleshooting end-user issues, deploying equipment, and assisting with network and low-voltage infrastructure projects in a fast-paced Information Technology setting.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level support for computers, laptops, printers, mobile devices, and other end-user equipment, resolving issues efficiently and professionally.</p><p>• Configure, maintain, and troubleshoot Windows 10 and Windows 11 systems to keep employee devices operating reliably.</p><p>• Manage core Microsoft environments by handling account administration, group access, password support, and user permissions within Active Directory and Microsoft 365.</p><p>• Prepare, install, and refresh workstations, software, and peripheral hardware for both new employees and existing staff.</p><p>• Investigate and resolve connectivity problems involving wired networks, wireless access, and workstation communication issues.</p><p>• Install and support IP-based cameras, surveillance hardware, and access control equipment as part of onsite security technology initiatives.</p><p>• Perform low-voltage cabling tasks such as routing, labeling, terminating, and testing Cat5e and Cat6 cabling for new and existing network runs.</p><p>• Build out and maintain structured cabling components including patch panels, network drops, and related infrastructure while verifying performance against standards.</p><p>• Record technical findings, resolutions, device details, and infrastructure information to maintain accurate support and network documentation.</p><p>• Partner with external vendors and internal stakeholders on equipment rollouts, office changes, and other infrastructure improvement projects.</p>
We are looking for a NOC Technician to support network operations and maintain reliable connectivity for critical systems in Somerset, New Jersey. This Long-term Contract position is ideal for someone who is comfortable monitoring infrastructure, addressing technical issues, and helping keep communications environments stable and efficient. The role requires hands-on troubleshooting ability, attention to detail, and familiarity with wireless and cable-related technologies.<br><br>Responsibilities:<br>• Monitor network operations continuously and respond promptly to service interruptions, alarms, and performance concerns.<br>• Investigate technical issues affecting connectivity and work through root causes to restore normal system function.<br>• Support environments that rely on wireless communication protocols and personal area network technologies.<br>• Perform troubleshooting and maintenance activities for Windows-based utility tools, including Norton Utilities, as needed.<br>• Assist with installation, testing, and verification of cable assemblies to help ensure dependable hardware performance.<br>• Document incidents, resolutions, and recurring issues clearly to support operational visibility and future problem prevention.<br>• Coordinate with internal technical teams to escalate complex outages and track issues through completion.
We are looking for a NOC Technician to support network operations and help maintain reliable system performance for a long-term contract opportunity in Somerset, New Jersey. This role is suited for someone who can monitor infrastructure activity, respond to service issues efficiently, and contribute to stable connectivity across wireless and cable-based environments. The ideal candidate brings hands-on technical knowledge, sound troubleshooting ability, and a proactive approach to operational support.<br><br>Responsibilities:<br>• Monitor network and system activity to identify outages, performance concerns, and service disruptions in a timely manner.<br>• Investigate alerts and operational incidents, perform initial troubleshooting, and escalate complex issues when needed.<br>• Support connectivity across wireless environments, including WAP and WPAN-related components, to help maintain dependable communications.<br>• Use diagnostic and maintenance utilities in Windows-based environments to assess system health and resolve technical problems.<br>• Assist with the setup, inspection, and validation of cable assemblies and related physical network connections.<br>• Document incidents, resolutions, and recurring issues to improve visibility and support continuous operational efficiency.<br>• Coordinate with internal technical teams to restore services quickly and minimize downtime for supported environments.
<p>Our client is seeking an IT Support Technician to support workstation deployment, device imaging, asset management, and end-user technology readiness. </p><p>This role is ideal for an IT professional with hands-on experience supporting desktops, laptops, and device deployments, or a highly motivated IT support professional looking to grow their skills in Microsoft Intune and endpoint management.</p><p>The primary focus of this role is staging, imaging, configuring, and deploying end-user devices while maintaining accurate asset records and ensuring a smooth technology deployment experience. The individual may also assist with service desk activities, including hardware troubleshooting, printer support, equipment upgrades, and workstation replacements.</p><p>Key Responsibilities</p><p>• Configure, image, stage, and deploy desktops, laptops, and mobile devices for end users.</p><p>• Support workstation lifecycle management, including new deployments, upgrades, refreshes, and replacements.</p><p>• Utilize Microsoft Intune to deploy operating system images, applications, updates, and configurations.</p><p>• Assist with endpoint and workstation management within an Intune-managed environment.</p><p>• Maintain accurate asset inventory and device tracking records.</p><p>• Support software deployment and installation activities.</p><p>• Perform testing and quality assurance checks prior to device deployment.</p><p>• Document deployment activities, configurations, and inventory updates.</p><p>• Assist with routine service desk requests, including: </p><p>o PC and laptop troubleshooting</p><p>o Printer setup and support</p><p>o Peripheral installation and configuration</p><p>o Hardware upgrades and replacements</p><p>o Basic software support</p><p>• Track and manage work requests through ticketing and asset management systems.</p><p>• Follow established IT security, compliance, and operational procedures.</p><p>Other duties as needed</p>
We are looking for an experienced NOC Technician to join our team in Somerset, New Jersey. This long-term contract position offers the opportunity to work in a dynamic environment, ensuring the seamless operation of network systems and technologies. The ideal candidate will have a strong technical background and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Monitor and maintain network operations to ensure optimal performance and minimal downtime.<br>• Troubleshoot and resolve technical issues related to network systems and applications.<br>• Utilize Norton Utilities to manage and optimize Windows-based systems.<br>• Support Wireless Application Protocol (WAP) configurations and resolve connectivity challenges.<br>• Implement and maintain Wireless Personal Area Networks (WPAN) to meet operational requirements.<br>• Manage and oversee cable assemblies, ensuring proper installation and functionality.<br>• Collaborate with team members to identify and address potential system vulnerabilities.<br>• Provide detailed reports on network performance and incident resolutions.<br>• Assist in the development and deployment of new technologies to enhance system efficiency.
We are looking for a NOC Technician to support network monitoring and technical operations for a Long-term Contract position based in Somerset, New Jersey. This role focuses on maintaining reliable connectivity, identifying service issues quickly, and helping keep communication systems performing at a high standard. The ideal candidate brings hands-on experience in network operations along with a strong understanding of wireless technologies and related hardware components.<br><br>Responsibilities:<br>• Monitor network activity and system performance to detect outages, faults, and service degradation in a timely manner.<br>• Investigate alerts, troubleshoot technical issues, and coordinate appropriate resolution steps to restore normal operations.<br>• Support day-to-day NOC functions by tracking incidents, documenting findings, and escalating complex problems when needed.<br>• Assist with the maintenance and validation of wireless communication environments, including technologies related to WAP and WPAN.<br>• Work with cable assemblies and associated hardware to help ensure dependable infrastructure performance.<br>• Use diagnostic and system utility tools, including Windows-based support utilities, to analyze equipment and network behavior.<br>• Collaborate with internal technical teams to improve operational response, reduce downtime, and maintain service quality.<br>• Prepare clear operational records and status updates to support troubleshooting history and ongoing network reliability efforts.
We are looking for a Desktop Support Analyst to join an onsite team in Clarksville, Tennessee for a Contract assignment supporting a large-scale device rollout in a manufacturing setting. This position is centered on preparing, deploying, and supporting Windows-based laptops and desktops while helping employees transition to new equipment with minimal disruption. The ideal candidate is practical, user-focused, and confident resolving common technical issues in the field while following established procedures and site safety expectations.<br><br>Responsibilities:<br>• Prepare Windows laptops and desktop systems for deployment by imaging, configuring settings, and validating device readiness before distribution.<br>• Deliver new hardware to end users, replace existing equipment, and guide employees through initial setup activities to ensure a smooth transition.<br>• Provide hands-on support for Microsoft 365 tools, including Outlook, Teams, OneDrive, and related productivity applications during device rollout.<br>• Install required business software and resolve issues involving application setup, device imaging, and workstation configuration.<br>• Rebuild and ready returned equipment for future use by re-imaging devices, checking functionality, and updating deployment status records.<br>• Coordinate deployment schedules with users and internal contacts to manage device swaps efficiently and maintain project momentum.<br>• Assist with basic OneDrive file access concerns and support user-facing migration tasks tied to workstation deployment activities.<br>• Record completed work, update asset tracking information, and maintain accurate documentation throughout the deployment lifecycle.<br>• Follow site-specific safety rules, security procedures, and deployment standards while escalating more advanced technical problems when appropriate.
We are looking for a Desktop Support Analyst to join a team in Madison, Wisconsin in a contract-to-permanent capacity. This position is ideal for a highly hands-on, detail-oriented individual who enjoys validating hardware and software performance, partnering with product and support stakeholders, and turning technical findings into clear recommendations. The role centers on evaluating connected devices and workstation technologies, with a strong emphasis on testing, troubleshooting, and documenting results in a fast-paced environment.<br><br>Responsibilities:<br>• Conduct extensive hands-on testing and validation of desktop hardware, peripherals, and integrated technology solutions to confirm performance, reliability, and compatibility.<br>• Partner closely with product and support teams to investigate technical issues, share findings, and help improve end-user device experiences.<br>• Assess a wide range of equipment, including Bluetooth and BTLE devices, mobile hardware, tablets, scanning tools, scales, indicators, and other connectivity-related technologies.<br>• Research emerging hardware options and compare vendor solutions to support informed recommendations for device selection and deployment.<br>• Install, configure, image, and troubleshoot Windows 10 workstations and related desktop equipment in accordance with operational needs.<br>• Validate hardware and software integrations involving RFID-enabled tools, embedded devices, and other digital hardware components.<br>• Create detailed documentation covering test procedures, outcomes, technical observations, and recommended next steps for stakeholders.<br>• Support investigation and resolution of hardware issues by analyzing device behavior, connectivity performance, and configuration settings across multiple platforms.<br>• Contribute technical insight on specialized equipment used in AgTech environments, including evaluation of device interoperability and field readiness.
We are looking for a skilled NOC Technician to join our team in Somerset, New Jersey. This position involves monitoring and maintaining network operations, ensuring system reliability, and addressing technical issues promptly. As a long-term contract role, it offers an excellent opportunity to contribute to critical network support and operations.<br><br>Responsibilities:<br>• Monitor network systems to ensure continuous operation and promptly address outages or performance issues.<br>• Perform routine maintenance tasks to optimize system performance and reliability.<br>• Troubleshoot and resolve technical problems related to network infrastructure, including wireless protocols and cable assemblies.<br>• Collaborate with team members to implement solutions for network-related challenges.<br>• Document and report network performance metrics and issues to relevant stakeholders.<br>• Configure and optimize network tools, including Norton Utilities for Windows.<br>• Support Wireless Application Protocol (WAP) and Wireless Personal Area Network (WPAN) technologies.<br>• Maintain and upgrade network hardware and software as required.<br>• Ensure compliance with company standards and protocols in all network operations.<br>• Provide technical guidance and support to other departments as necessary.
We are looking for an IT Site Support Specialist to provide hands-on technical support for end users and maintain reliable workplace technology in Lenexa, Kansas. This contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while delivering a strong customer support experience. The person in this role will help keep day-to-day IT operations running smoothly by supporting desktop environments, infrastructure components, and service management processes.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for desktops, laptops, peripherals, and mobile devices to minimize employee downtime.<br>• Diagnose and resolve incidents involving operating systems, basic network connectivity, user accounts, and standard business applications.<br>• Manage support requests through the ServiceNow platform, ensuring accurate documentation, timely updates, and proper ticket resolution.<br>• Install, configure, and replace end-user hardware and software in accordance with internal IT standards.<br>• Support local technology infrastructure by identifying issues, escalating complex problems when needed, and coordinating with broader IT teams.<br>• Perform routine workstation setup, imaging, and deployment for new employees, role changes, and equipment refreshes.<br>• Maintain inventory records for devices and accessories while helping ensure equipment is tracked and available for business needs.
<p>We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.</p><p>• Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.</p><p>• Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.</p><p>• Receive, track, and update technical support requests through the organization's ticket management system.</p><p>• Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.</p><p>• Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.</p><p>• Handle common desktop support tasks such as software installation, password assistance, and basic user account support.</p><p>• Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.</p>
<p>We are seeking a<strong> Smart Hands Technicians</strong> to support a short-term healthcare technology deployment across multiple hospital locations in the New Orleans area. This is an excellent opportunity for someone who is reliable, professional, can follow directions, and is comfortable working in active healthcare environments.</p><p>What You'll Be Doing</p><ul><li>Walk hospital facilities using an iPad to verify wireless access points (APs) are properly connected to security systems</li><li>Collaborate with engineers to validate installed equipment and associated hardware/software</li><li>Assist with basic low-voltage and technology infrastructure tasks</li><li>Read and interpret blueprints, schematics, and installation documentation</li><li>Test and troubleshoot equipment as directed</li><li>Mount and secure cabling, conduits, and brackets when needed</li><li>Document completed work, site findings, and installation activities</li><li>Work closely with technical teams to ensure project milestones are met</li></ul><p><br></p>
<p>We are seeking a customer-focused IT Support Specialist for a critical 4-month contract opportunity providing coverage for an established IT team. This role supports employees in both office and manufacturing environments, delivering hands-on technical assistance and remote support to users across the United States.</p><p>The ideal candidate has at least 2 years of experience in end-user support, troubleshooting hardware and software issues, and providing excellent customer service. This is a hands-on role for someone who enjoys working directly with employees, resolving technical issues, and keeping day-to-day operations running smoothly.</p><p>Key Responsibilities</p><ul><li>Provide Level 1 and basic Level 2 technical support to remote and onsite employees.</li><li>Troubleshoot and resolve issues involving PCs, laptops, printers, Microsoft 365, software applications, and peripheral devices.</li><li>Deploy, configure, image, and replace computers and other end-user devices.</li><li>Provide deskside support in both office and manufacturing environments, including support for devices connected to manufacturing equipment.</li><li>Respond to approximately 10–20 support tickets per day, depending on volume.</li><li>Document incidents, resolutions, and troubleshooting steps in the ticketing system.</li><li>Prioritize incoming requests and escalate complex issues to the appropriate IT team member.</li><li>Deliver professional, responsive customer service to employees with varying levels of technical expertise.</li><li>Assist with device installations, software setup, hardware replacements, and general end-user technology needs.</li></ul><p>Work Environment</p><ul><li><strong>Location:</strong> Onsite in Ripon, Wisconsin</li><li><strong>Duration:</strong> 4-month contract</li><li><strong>Support Mix:</strong> Approximately 80% remote support and 20% deskside support</li><li><strong>Environment:</strong> Approximately 1,200 employees supported nationally, including roughly 800 in Ripon</li><li><strong>Daily Volume:</strong> Typically 10–20 support tickets, depending on business needs</li></ul><p>This is an excellent opportunity for a hands-on IT support professional who enjoys variety, working directly with end users, and making an immediate impact by keeping employees productive and technology running smoothly.</p>
<p>We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Anderson, South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving hardware and software issues, preparing devices for employees, and keeping desktop operations running smoothly in an onsite environment. The role supports daily IT service needs through device setup, troubleshooting, ticket coordination, and asset tracking while delivering responsive service to internal users.</p><p><br></p><p>Responsibilities:</p><p>• Prepare, configure, and deploy desktops, laptops, and related equipment for new employees and current employees needing replacements or upgrades.</p><p>• Image and set up company laptops and workstations to ensure devices are ready for user productivity and aligned with internal standards.</p><p>• Troubleshoot technical issues involving end-user hardware, operating systems, and installed applications, resolving problems in a timely manner.</p><p>• Install, update, and maintain desktop software and Windows-based systems across the supported user environment.</p><p>• Administer support requests through ServiceNow by monitoring the incident queue, resolving tickets directly, or routing them appropriately.</p><p>• Communicate progress clearly by documenting troubleshooting steps, status updates, and final resolutions within support tasks and tickets.</p><p>• Issue encryption-related access information to authorized users when needed and assist with related support questions.</p><p>• Track technology assets, maintain inventory records, and monitor stock levels for computer supplies and support equipment.</p><p>• Provide input on hardware needs by identifying when replacement devices or additional equipment should be purchased.</p><p>• Assist with general desktop support duties as assigned, including break/fix support and equipment transport when required.</p><p>• Preferred skills: Intune MDM, Duo MFA, Microsoft 365, Active Directory/Entra ID </p>
<p>We are looking for a Technical Support Analyst to provide advanced technical assistance for connected healthcare technology used in hospitals and care environments in San Francisco, California. This contract position focuses on supporting wireless and embedded devices, resolving user issues across hardware, software, and network layers, and helping maintain reliable operation of critical safety and location-based systems. The role is well suited for someone who combines strong customer support instincts with hands-on troubleshooting experience in Windows-based and device-driven environments.</p><p><br></p><p>This is a remote, contract opportunity!</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line and intermediate technical support for healthcare clients using connected safety, tracking, and device-based solutions</p><p>• Diagnose and resolve issues involving Windows systems, embedded devices, wireless connectivity, software behavior, and peripheral hardware</p><p>• Manage incoming service desk requests, prioritize incidents appropriately, and follow cases through to completion</p><p>• Support remote troubleshooting sessions with end users by guiding configuration changes, diagnostics, and corrective actions</p><p>• Monitor reported performance concerns and investigate system reliability issues across deployed customer environments</p><p>• Record support activity thoroughly, including problem details, steps taken, outcomes, and recommended follow-up actions</p><p>• Partner with internal technical teams to escalate complex incidents and help drive timely resolution</p><p>• Contribute to product learning, support readiness, and knowledge-sharing efforts for specialized healthcare and IoT platforms</p>
<p>Title: Work Order Coordinator</p><p>Type: Contract to hire</p><p>Schedule: Full time, Monday-Friday 8am-5pm</p><p>Location: Austintown, OH</p><p>Pay: $18/hour</p><p><br></p><p>We are looking for a Customer Service Representative to support a fast-paced service response operation for a manufacturing environment in Ohio. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, coordinating service activity, and keeping work orders moving from request through completion. In this role, you will communicate with clients, vendors, and field technicians, resolve issues quickly, and ensure service requests are handled accurately and efficiently across a high-volume, team-driven setting.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound service inquiries from customers, clients, vendors, and technicians while providing timely and attentive support.</p><p>• Manage work orders from initial intake through final closure, ensuring updates are documented and communicated throughout the process.</p><p>• Dispatch service requests to subcontractors and vendor partners based on service needs, timing expectations, and established procedures.</p><p>• Coordinate repair visits, inspections, and maintenance activity for client locations, confirming scheduling details and site access requirements.</p><p>• Monitor open requests closely, follow up on approvals, parts availability, and estimated arrival times, and escalate urgent issues when necessary.</p><p>• Support technicians in the field by confirming dispatch details, tracking check-in and check-out activity, and assisting with access or service-related obstacles.</p><p>• Maintain accurate information across multiple systems, prepare reports as needed, and complete administrative tasks related to service operations and billing support.</p><p>• Work with internal departments to resolve problems, improve response quality, and help ensure service delivery meets client expectations.ro</p>
We are looking for a Senior IT Support Specialist to provide hands-on technical support for end users and office technology in New York. This contract opportunity with permanent potential is ideal for someone who enjoys resolving complex support issues, maintaining reliable workstation performance, and assisting with a wide range of hardware, software, and connectivity needs. The role will support daily operations across desktops, mobile devices, collaboration tools, and core business applications while contributing to broader IT improvement efforts.<br><br>Responsibilities:<br>• Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels.<br>• Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance.<br>• Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization.<br>• Diagnose and resolve problems affecting essential business applications and internal technology systems.<br>• Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects.<br>• Maintain accurate records for technology assets, equipment assignments, and support documentation.<br>• Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components.<br>• Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed.<br>• Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity.
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders.<br><br>Responsibilities:<br>• Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment.<br>• Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed.<br>• Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices.<br>• Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs.<br>• Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency.<br>• Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users.<br>• Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current.<br>• Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations.
<p><strong>Service Desk Analyst (Healthcare)</strong></p><p><strong>Location:</strong> Norfolk, VA</p><p><strong>Employment Type:</strong> Contract to hire</p><p><strong>Job Description</strong></p><p>Robert Half is seeking a <strong>Service Desk Analyst</strong> to support a healthcare organization in the Norfolk, VA area. This role is responsible for providing first-level technical support to end users, troubleshooting hardware and software issues, and ensuring a high level of customer service across clinical and administrative teams.</p><p>The ideal candidate will have prior Help Desk or Service Desk experience in a fast-paced environment. Experience supporting healthcare applications, particularly <strong>Epic</strong>, is highly preferred.</p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals</li><li>Support Microsoft Windows, Microsoft 365, and common business applications</li><li>Create, track, update, and resolve service tickets in accordance with established SLAs</li><li>Assist users with password resets, account unlocks, and access-related requests</li><li>Escalate complex technical issues to appropriate support teams when necessary</li><li>Document troubleshooting steps, resolutions, and recurring issues</li><li>Support new user setups, hardware deployments, and workstation installations</li><li>Deliver excellent customer service while supporting clinical and administrative staff</li><li>Maintain security and compliance standards within a healthcare environment</li></ul><p><strong>Qualifications</strong></p><ul><li>1+ years of Help Desk, Service Desk, or Desktop Support experience</li><li>Strong troubleshooting and customer service skills</li><li>Experience supporting Windows operating systems and Microsoft 365 environments</li><li>Familiarity with Active Directory and basic user account administration</li><li>Experience working with ticketing systems</li><li>Ability to prioritize and manage multiple support requests in a fast-paced environment</li><li>Strong verbal and written communication skills</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience supporting healthcare organizations</li><li>Experience with <strong>Epic</strong> or other Electronic Health Record (EHR) systems</li><li>Knowledge of healthcare IT workflows and environments</li><li>Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications</li></ul><p><strong>What We're Looking For</strong></p><p>We are seeking a customer-focused IT professional who enjoys solving technical issues, supporting end users, and working in a mission-driven healthcare environment. Candidates with Epic experience or healthcare support backgrounds are strongly encouraged to apply.</p>
We are looking for an entry-level Help Desk/Desktop Support Analyst to join an onsite team for a contract assignment in the apparel manufacturing industry. This role offers a strong opportunity to build practical IT experience by supporting device rollouts, assisting end users, and learning established support processes in a hands-on environment. The selected candidate will contribute to daily desktop support activities, maintain accurate records, and deliver dependable service throughout the assignment.<br><br>Responsibilities:<br>• Support onsite setup and distribution of computers, mobile devices, and related equipment for employees<br>• Provide first-level technical assistance by diagnosing common hardware, software, and access issues<br>• Prepare and configure workstations, peripherals, and standard applications according to documented procedures<br>• Follow written workflows and operational checklists to complete deployment and support tasks accurately<br>• Record completed work, user issues, and status updates within tracking tools or service desk systems<br>• Assist with device assignment coordination to help ensure equipment is delivered to the appropriate users<br>• Troubleshoot basic desktop and network connectivity problems and escalate more complex matters when needed<br>• Maintain a courteous, detail-focused approach while assisting users and responding to support requests
<p><strong>Position Summary</strong></p><p> </p><p>We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul><p><br></p>
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to employees across sites in Winters, California. This Long-term Contract position is ideal for someone who enjoys solving desktop and workstation issues, supporting end users with professionalism, and keeping service requests moving efficiently from intake through resolution. The role offers the opportunity to build experience across hardware, software, device setup, and day-to-day IT operations while working closely with the broader technology team.<br><br>Responsibilities:<br>• Serve as the first point of contact for incoming technical support requests and deliver timely assistance for computer and workstation issues.<br>• Record, track, and update service desk tickets with clear notes, resolution details, and status changes until completion.<br>• Escalate more complex incidents to senior IT staff when appropriate while contributing support on advanced cases to expand technical knowledge.<br>• Install, configure, and maintain desktops, laptops, handheld devices, and Windows-based operating systems for end users.<br>• Transfer user files and settings securely from existing equipment to replacement devices during refreshes and deployments.<br>• Communicate directly with employees to explain solutions, provide updates, and confirm that issues have been resolved satisfactorily.<br>• Support assigned IT initiatives and travel to multiple facilities or plant locations as needed to complete onsite work.<br>• Perform routine equipment and infrastructure upkeep, including inspecting and replacing filters or components associated with designated network or computer hardware.<br>• Troubleshoot hardware and software problems independently, verify completed work for accuracy, and assist with additional technology-related duties as assigned.
<p>Overview</p><p>We are seeking an IT Support Specialist with experience supporting Microsoft environments, Azure services, and end-user technology. This role will provide technical support, manage user accounts, troubleshoot infrastructure issues, and assist with cloud administration initiatives.</p><p>Responsibilities</p><ul><li>Provide desktop and remote support for end users</li><li>Manage Microsoft 365 and Entra ID user accounts</li><li>Support and troubleshoot Windows devices and applications</li><li>Assist with Azure administration and cloud-based services</li><li>Configure, deploy, and maintain laptops, desktops, and mobile devices</li><li>Support Intune device management and security policies</li><li>Troubleshoot networking, VPN, and connectivity issues</li><li>Document support activities and technical procedures</li><li>Escalate complex infrastructure issues as needed</li></ul><p><br></p>
<p>We are seeking an <strong>IT Support Engineer</strong> with strong Microsoft Azure experience to support enterprise users, cloud services, and core IT infrastructure. This role combines traditional systems support with cloud administration responsibilities.</p><p>Responsibilities</p><ul><li>Provide Tier 2 and Tier 3 support for users, systems, and cloud environments</li><li>Manage Microsoft Azure resources and services</li><li>Support Microsoft 365, Entra ID (Azure AD), and Intune environments</li><li>Troubleshoot Windows servers, endpoints, networking, and cloud services</li><li>Administer user accounts, permissions, and identity management</li><li>Monitor system performance and availability</li><li>Assist with migrations, upgrades, and cloud initiatives</li><li>Document procedures and technical solutions</li></ul><p><br></p>
<p>About the Opportunity</p><p>We are seeking a <strong>Desktop Support Analyst</strong> to provide exceptional end-user support while helping oversee the organization's IT asset lifecycle. This role will serve as a primary point of contact for desktop support issues and will play a critical role in managing hardware assets, software inventory, device deployments, and technology refresh initiatives.</p><p>The ideal candidate combines strong technical troubleshooting skills with experience maintaining accurate asset records, coordinating technology deployments, and ensuring employees have the tools they need to be productive.</p><p>WKey Responsibilities</p><p>End User Support</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Troubleshoot and resolve hardware, software, operating system, and connectivity issues.</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Assist with account administration, password resets, access requests, and device provisioning.</li><li>Image, configure, deploy, and upgrade desktop and laptop systems.</li><li>Support conference room technologies and remote workforce tools.</li><li>Document incidents, requests, and resolutions within the IT ticketing system.</li><li>Escalate complex issues to infrastructure, networking, security, or application support teams when necessary.</li></ul><p>IT Asset & Lifecycle Management</p><ul><li>Maintain accurate inventory records for desktops, laptops, monitors, mobile devices, peripherals, and software assets.</li><li>Track technology assets throughout their lifecycle, including procurement, deployment, maintenance, refresh, reassignment, and disposal.</li><li>Manage asset receiving, tagging, inventory audits, and reconciliation activities.</li><li>Coordinate employee onboarding and offboarding processes, ensuring timely device deployment and recovery.</li><li>Monitor hardware warranties, lease expirations, and refresh schedules.</li><li>Partner with vendors and procurement teams to support hardware ordering and inventory management.</li><li>Ensure asset management documentation remains current and audit-ready.</li><li>Generate reports on asset utilization, inventory levels, lifecycle status, and replacement planning.</li><li>Assist with software license tracking and compliance initiatives.</li><li>Support endpoint lifecycle programs, including workstation refreshes and equipment standardization efforts.</li></ul>