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203 results for It Support Specialist in
- Auburn, NH
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for an experienced Technical Customer Support Lead to oversee daily support operations and help maintain a high standard of service for customers in Auburn, New Hampshire. This contract position is ideal for someone who can guide a technical support team, manage escalations with confidence, and keep service delivery aligned with business expectations. The role combines hands-on operational coordination with team mentorship, cross-functional collaboration, and a strong focus on timely, consistent customer communication.<br><br>Responsibilities:<br>• Direct day-to-day support activities by overseeing ticket queues, monitoring tasks, and incident handling to keep work moving efficiently.<br>• Act as the main point of escalation for urgent or high-impact issues, ensuring customers receive prompt updates and effective resolution paths.<br>• Organize team workload and coverage throughout business hours and during critical situations to maintain service continuity.<br>• Coach and support team members by providing guidance, sharing best practices, and reinforcing consistent support standards.<br>• Review response performance, service levels, and support quality to identify gaps and improve operational execution.<br>• Partner with internal groups such as Development, DevOps, and Quality Assurance to speed up issue resolution and remove blockers.<br>• Own follow-through on major customer concerns from initial escalation through final resolution, including communication and documentation.<br>• Help strengthen support procedures, workflows, and operating guidelines to improve consistency across service operations.<br>• Contribute to reporting on incident patterns, service performance, recurring problems, and operational risks, while supporting post-incident reviews and corrective actions.<br>• Handle customer information responsibly and follow appropriate security practices while supporting time-sensitive events that may require additional hours.
- 2026-11-06T00:00:00Z
- Los Angeles, CA
- onsite
- Temporary to Hire
- 17.1 - 19.8 USD / Hourly
- We are looking for a bilingual Direct Support team member to deliver individualized, community-based support to clients in Los Angeles, California. This contract opportunity is ideal for someone who brings compassion, reliability, and strong communication skills to daily client interactions. In this field-based role, you will help individuals build practical life skills, work toward personal goals, and maintain greater independence while coordinating with families and support teams.<br><br>Responsibilities:<br>• Deliver one-on-one services based on each client’s established support plans and personal objectives.<br>• Guide clients in strengthening daily living skills such as communication, budgeting, employment readiness, and independent routines.<br>• Provide dependable transportation to appointments, community activities, and other approved locations using a personal vehicle.<br>• Promote client safety, dignity, and self-advocacy while encouraging meaningful participation in the community.<br>• Record services provided and track client progress with clear, timely, and accurate documentation.<br>• Complete required reports and service records within scheduled work hours and in accordance with program expectations.<br>• Partner with family members, employers, and multidisciplinary professionals to support consistent client outcomes.<br>• Participate in staff meetings, supervision sessions, and required training to remain aligned with organizational standards.<br>• Carry out additional related duties as needed to support client care and program operations.
- 2026-11-06T00:00:00Z
- Exton, PA
- onsite
- Permanent / Full Time
- 0 - 0 USD / Yearly
- <p>Our client is looking to staff a customer-focused and highly organized Sales Support Representative to facilitate order management, maintain strong client relationships, and support day-to-day activities of the sales team. This role requires someone who can manage multiple customer requests, coordinate order processing and delivery schedules, and use sound judgement to resolve issues while maintaining a high standard of service. The ideal Sales Support Representative will detail-oriented, customer-focused, and capable of managing multiple priorities with accuracy and meeting service expectations. </p><p><br></p><p>What you get to do everyday</p><p>· Provide administrative support to sales team</p><p>· Fulfill customer inquiries</p><p>· Serve as liaison between sales team, clients, and internal departments</p><p>· Manage and update customer accounts and CRM systems</p><p>· Resolve pricing issues/errors</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Track sales leads, monitor progress, and ensure follow-up</p><p>· Provide customer quotes and pricing</p><p>· Troubleshoot data performance inquiries</p>
- 2026-10-15T00:00:00Z
- San Diego, CA
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- <p>Position Overview</p><p>Our client, an established insurance organization, is seeking a detail-oriented and customer-focused Sales Support Coordinator to provide administrative and operational support to the sales team. This individual will play an important role in supporting day-to-day sales activities, coordinating client communications, maintaining accurate records, and helping ensure a seamless experience for prospective and existing clients.</p><p>The ideal candidate is organized, proactive, and comfortable working in a fast-paced, deadline-driven environment. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while providing exceptional support to sales professionals and clients.</p><p>Key Responsibilities</p><ul><li>Provide day-to-day administrative support to insurance agents, account executives, and the sales team.</li><li>Assist with preparing proposals, quotes, presentations, and other client-facing sales materials.</li><li>Coordinate the collection of client information and documentation needed for insurance applications and policy processing.</li><li>Enter, update, and maintain accurate client, prospect, and policy information within internal databases and CRM systems.</li><li>Follow up with clients, insurance carriers, and internal departments regarding outstanding documentation, quotes, renewals, and policy updates.</li><li>Assist with processing new business applications, policy changes, endorsements, and renewals.</li><li>Track sales activity, maintain pipeline reports, and assist with preparing sales performance reports.</li><li>Coordinate client meetings, appointments, and follow-up communications.</li><li>Respond to incoming client inquiries and route requests to the appropriate sales or account management team members.</li><li>Support the sales team with prospecting activities, lead tracking, and maintaining organized client records.</li><li>Assist with preparing renewal documentation and monitoring upcoming policy expiration dates.</li><li>Ensure all client documentation is organized, accurate, and maintained in accordance with company procedures.</li><li>Provide general administrative and operational support to the sales department as needed.</li></ul><p><br></p>
- 2026-11-07T00:00:00Z
- Phoenix, AZ
- onsite
- Temporary / Contract
- 20 - 25 USD / Hourly
- <p>We are seeking a customer-focused Help Desk Technician to provide first-line technical support for end users across a growing organization. This role is responsible for troubleshooting hardware, software, and network issues, supporting Microsoft 365 environments, managing user accounts, and ensuring timely resolution of technical incidents. The ideal candidate is highly organized, service-oriented, and passionate about delivering an exceptional user experience.</p><p>Key Responsibilities</p><ul><li>Respond to and resolve help desk tickets through phone, email, chat, and in-person support.</li><li>Troubleshoot desktop, laptop, printer, mobile device, and peripheral issues.</li><li>Provide support for Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and password resets within Active Directory and Azure AD.</li><li>Install, configure, and maintain Windows 10/11 workstations.</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Document technical issues, solutions, and support procedures.</li><li>Escalate complex issues to senior support staff and infrastructure teams.</li><li>Support conference room technology and audiovisual equipment.</li><li>Participate in asset management and inventory tracking.</li></ul><p><br></p>
- 2026-11-11T00:00:00Z
- Phoenix, AZ
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Phoenix, Arizona. This is a Part Time (16 hours) Contract position focused on resolving day-to-day hardware, software, and access issues while delivering responsive service in a Windows-based environment. The ideal candidate is comfortable troubleshooting desktop problems, managing user accounts, and keeping support requests organized through a ticketing system.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line assistance for desktop, laptop, and general workstation issues affecting end users.</p><p>• Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 systems.</p><p>• Administer user access and account updates within Active Directory to support daily business operations.</p><p>• Record, prioritize, and follow through on service desk requests to ensure timely issue resolution.</p><p>• Perform basic troubleshooting for software, hardware, and connectivity concerns escalated by employees.</p><p>• Set up, configure, and maintain end-user devices to support productivity and system reliability.</p>
- 2026-10-27T00:00:00Z
- Wilmington, DE
- onsite
- Temporary to Hire
- 19 - 19 USD / Hourly
- <p>We are looking for a <strong>Customer Success Specialist/Claims Processor</strong> to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.</p><p>• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.</p><p>• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.</p><p>• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.</p><p>• Enter, review, and validate claim data according to established procedures and quality expectations.</p><p>• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.</p><p>• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.</p><p>• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.</p><p>• Support additional administrative assignments and special projects as business needs require.</p>
- 2026-10-23T00:00:00Z
- Metairie, LA
- onsite
- Temporary to Hire
- 23 - 25 USD / Hourly
- We are looking for a Customer Success Specialist to join our team in Metairie, Louisiana in a contract-to-permanent capacity. This opportunity is ideal for someone who excels at supporting clients, managing high-value banking transactions, and coordinating complex loan-related activities with accuracy and professionalism. The role combines customer service, documentation oversight, and cross-functional partnership to help ensure a smooth client experience while maintaining operational and regulatory standards.<br><br>Responsibilities:<br>• Guide customers and internal partners through complex loan closing activities, ensuring each transaction progresses accurately and on schedule.<br>• Review credit documents, commitment terms, legal paperwork, and supporting records to confirm alignment with approved structures and required conditions.<br>• Create and validate detailed loan documentation packages for multifaceted commercial transactions involving multiple entities, facilities, and collateral types.<br>• Coordinate due diligence items such as insurance, title materials, entity documents, appraisals, public records, and other third-party requirements needed for closing.<br>• Manage funding logistics, settlement details, disbursements, and post-closing follow-up to support complete and accurate transaction processing.<br>• Act as a key resource for questions related to documentation, collateral perfection, compliance expectations, and exception resolution.<br>• Conduct secondary quality checks on closing files prepared by team members and provide clear feedback to strengthen accuracy and consistency.<br>• Track outstanding exceptions and collaborate with servicing, collateral, and production teams to resolve issues with urgency.<br>• Support team effectiveness by sharing knowledge, assisting with training, and contributing to procedural updates, reference tools, and process improvements.<br>• Participate in audits, testing, compliance activities, and operational enhancement efforts, including support for system-related updates when needed.
- 2026-10-30T00:00:00Z
- Muskegon, MI
- onsite
- Temporary / Contract
- 19.95 - 21 USD / Hourly
- <p>We are looking for a Customer Success Specialist in the Muskegon, MI area to support residents, contractors, and community partners with permit-related services. This Contract position is ideal for someone who enjoys delivering responsive customer service, managing detailed administrative processes, and keeping multiple requests moving efficiently. The person in this role will help guide customers through the permit lifecycle while maintaining accurate records and collaborating with internal technical staff to ensure dependable service. Possible contract to hire, 30 days minimum on contract, 100% onsite, Monday-Thursday, 7:30am-5:30pm, Fridays off. Start as soon as next day!</p><p><br></p><p>Responsibilities:</p><p>• Assist customers by phone, email, and in person with questions related to permits, application status, and building department services.</p><p>• Receive permit applications, review submitted information for completeness, and move requests through each stage of the approval and closeout process.</p><p>• Maintain organized records for permit files, correspondence, inspection documents, plans, drawings, and other departmental materials.</p><p>• Coordinate with inspectors and plan review personnel to support consistent workflows and timely communication across the permitting process.</p><p>• Monitor open permits and follow up on outstanding items to help keep applications, reviews, inspections, and final closures on schedule.</p><p>• Provide attentive support to contractors, government representatives, and members of the public while resolving service issues with sound judgment.</p><p>• Use office software and permitting systems to enter, update, track, and retrieve information accurately.</p><p>• Contribute to process consistency by helping document and uphold standard administrative practices within the building department.</p>
- 2026-11-10T00:00:00Z
- Oak Ridge, TN
- onsite
- Temporary / Contract
- 25 - 27.5 USD / Hourly
- <p>We are looking for a Customer Success Specialist to join a contract assignment in Tennessee. This position supports customer service operations by strengthening team processes, guiding new hires, and promoting consistent service delivery. The ideal candidate brings hands-on customer support experience, communicates clearly, and can quickly become a trusted resource on internal tools and workflow standards.</p><p><br></p><p>Responsibilities:</p><p>• Create and refine operating procedures that give the customer support team clear, repeatable guidance for daily work.</p><p>• Lead onboarding and practical instruction for new team members, covering service expectations, policies, workflows, and support tools.</p><p>• Build familiarity with internal platforms and act as a go-to resource for teammates who need help navigating systems or resolving process questions.</p><p>• Provide coaching and hands-on training that improves employee confidence, accuracy, and productivity in customer-facing tasks.</p><p>• Support the growth of the support function by contributing to team development, process standardization, and efficient onboarding practices.</p><p>• Review support activity to help maintain strong service quality, dependable responses, and consistent execution across the team.</p><p>• Step in on more complex customer concerns, investigate issues thoroughly, and deliver timely, effective resolutions.</p><p>• Evaluate current workflows to uncover inefficiencies and recommend practical improvements that strengthen customer satisfaction and operational effectiveness.</p><p>• Work closely with leadership to roll out service policies, training approaches, and support strategies aligned with business goals.</p><p><br></p><p>For Immediate consideration please call Lauren Bond 865-370-2212 </p>
- 2026-11-09T00:00:00Z
- Deerfield Beach, FL
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- We are looking for a Customer Success Specialist to join our team in Florida on a contract basis. This in-office role is centered on delivering a high-quality customer experience by supporting clients throughout the order lifecycle and serving as a key link between sales, service, and logistics. The position will help strengthen customer relationships, coordinate order activity, and ensure responsive communication across internal teams and external accounts.<br><br>Responsibilities:<br>• Build positive, long-term relationships with customers by providing attentive service and representing the company with strong attention to detail.<br>• Support post-sale customer needs by coordinating warranty assistance, answering service-related questions, and guiding clients to appropriate resources.<br>• Enter and manage customer account information in the company CRM and process sales orders, acknowledgements, and pro forma invoices with accuracy.<br>• Track open orders, confirm production lead times, and keep customers informed of shipment schedules or any changes affecting delivery.<br>• Partner with internal teams to address order delays, help prioritize urgent requests, and maintain a smooth fulfillment process.<br>• Record customer comments, concerns, and compliments in the appropriate system and escalate service issues to the right department when needed.<br>• Maintain warranty records and ensure related documentation is updated promptly and accurately.<br>• Assist with shipping coordination by preparing required documentation and helping arrange outbound deliveries based on customer expectations.<br>• Provide operational support for warehouse and inventory activities, including stock monitoring and periodic inventory counts as needed.
- 2026-11-11T00:00:00Z
- North Aurora, IL
- onsite
- Temporary to Hire
- 23.75 - 25 USD / Hourly
- We are looking for a Customer Success Specialist to join a manufacturing organization in North Aurora, Illinois on a contract-to-permanent basis. This role is ideal for someone who combines strong customer service instincts with a detail-oriented approach to order accuracy, cross-functional coordination, and issue resolution. You will serve as a key link between customers and internal teams, helping ensure orders move efficiently from intake through completion while supporting a high standard of service and compliance.<br><br>Responsibilities:<br>• Evaluate incoming customer orders to confirm accuracy, completeness, and alignment with required product specifications before processing.<br>• Partner with engineering teams to clarify configurations, confirm build viability, and resolve technical questions tied to customer requests.<br>• Manage special-order activity by directing requests through the appropriate review channels and following up to keep timelines on track.<br>• Administer change documentation, maintain accurate records, and coordinate approvals across relevant departments.<br>• Assist with customer portal activity and internal order workflows by investigating transmission errors, connectivity concerns, and related system issues.<br>• Provide timely updates to stakeholders regarding order status, processing developments, and resolution of service-related problems.<br>• Track daily performance indicators, prepare operational reporting, and contribute ideas that improve workflow efficiency and service quality.<br>• Support onboarding and team development by sharing best practices in order entry and maintaining current process documentation.<br>• Conduct restricted party screening to help uphold trade compliance requirements and internal policy standards.
- 2026-11-11T00:00:00Z
- Newark, DE
- onsite
- Temporary / Contract
- 32 - 32 USD / Hourly
- We are looking for a detail-oriented Trade Support Analyst to join a Contract opportunity in Newark, Delaware. This position supports confidentiality agreement review, negotiation coordination, and controlled distribution of sensitive credit information for secondary trading activity. The role works closely with legal, sales, trading, compliance, and research partners, making strong organization, communication, and multitasking skills essential. This is a fully onsite position suited for someone who can manage competing priorities with accuracy and sound judgment.<br><br>Responsibilities:<br>• Coordinate the drafting, review, and execution of confidentiality agreements with external counterparties involved in loan and claims trading activity.<br>• Partner with legal, sales, and trading stakeholders to track agreement progress, resolve open items, and support negotiation follow-up.<br>• Respond to internal and external questions regarding document status, required terms, and next steps in the agreement lifecycle.<br>• Prepare and organize materials for approved client distribution in accordance with executed agreements and internal control standards.<br>• Maintain and update virtual data rooms, including document posting, access management, and due diligence support.<br>• Review sensitive information before release to confirm alignment with internal information barriers and confidentiality requirements.<br>• Work with compliance, legal, research, and trading teams to escalate issues and ensure proper handling of restricted information.<br>• Manage multiple time-sensitive tasks simultaneously while maintaining accurate records and high attention to detail.
- 2026-10-29T00:00:00Z
- Irving, TX
- onsite
- Temporary / Contract
- 19 - 24 USD / Hourly
- <p>We are looking for a Client Services Specialist to support event-related client interactions and deliver a high standard of service for attendees, exhibitors, and internal teams. This is a Contract position with an initial 12-week assignment and potential for longer-term opportunity. The person in this role will help ensure event information is accurate, customer questions are resolved efficiently, and service processes are continuously improved to create a strong overall experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming questions from attendees, exhibitors, and staff, providing timely follow-up and taking ownership of each issue through resolution.</p><p>• Review event websites and online information regularly to confirm content accuracy, usability, and consistency for both internal and external users.</p><p>• Investigate service-related concerns, identify root causes, and apply practical solutions that improve customer outcomes.</p><p>• Work closely with internal departments and external partners to recommend and implement enhancements to service delivery and communication methods.</p><p>• Process and update registrations across various event systems with a high level of accuracy and attention to detail.</p><p>• Track exhibitor timelines, requests, and key communications to keep event stakeholders informed and organized.</p><p>• Coordinate with operations partners to prepare pricing materials and support the development of event-related pricing structures.</p><p>• Create and maintain exhibitor service documentation, including vendor details, operational guidelines, and booth compliance information.</p><p>• Attend conferences, trade shows, vendor meetings, or client locations as needed to support event execution and client service needs.</p>
- 2026-10-26T00:00:00Z
- Irving, TX
- onsite
- Temporary / Contract
- 24 - 28 USD / Hourly
- <p>We are looking for a Client Services Specialist to support event participants, exhibitors, and internal teams by delivering responsive, high-quality service throughout the event lifecycle. This is a Contract position based in Irving, Texas offering an initial 12-week assignment with potential for longer-term opportunity. The person in this role will help ensure registration, exhibitor services, and event communications run smoothly while contributing ideas that strengthen the overall customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for attendees, exhibitors, and staff, providing timely follow-up and driving issues through to completion.</p><p>• Review event-related web pages and online resources to confirm content is accurate, functional, and easy for users to navigate.</p><p>• Resolve customer concerns by assessing problems carefully, identifying practical solutions, and communicating next steps clearly.</p><p>• Work closely with internal departments and external partners to improve service delivery and introduce more effective support processes.</p><p>• Manage registration activity across multiple platforms, entering and updating information with strong attention to accuracy.</p><p>• Track exhibitor timelines, requests, and communications to keep key stakeholders informed and aligned.</p><p>• Coordinate with operations partners to prepare pricing materials and support the development of competitive service offerings.</p><p>• Create and maintain exhibitor service documentation for assigned events, including vendor details, service information, and booth participation guidelines.</p><p>• Attend conferences, trade shows, vendor meetings, or client locations as needed to support event execution.</p><p>• Take on additional assignments that support team objectives and evolving business needs.</p>
- 2026-10-26T00:00:00Z
- Monroe, NC
- onsite
- Temporary to Hire
- 40 - 55 USD / Hourly
- <p>We are looking for a Medical Products Technical Support Engineer to join a wholesale distribution organization in Monroe, North Carolina on a contract basis with the potential for a permanent position. In this role, you will act as a key technical contact for escalated support needs, helping customers understand product usage, resolve application-related issues, and improve their overall service experience. This position works closely with internal teams to address complex concerns, support investigations, and deliver knowledgeable guidance to hospitals, laboratories, distributors, and other end users.</p><p><br></p><p>Responsibilities:</p><p>• Manage advanced support requests related to product performance, usage questions, and application troubleshooting for customers and internal partners.</p><p>• Provide clear technical guidance to users with different levels of experience, ensuring proper product use and effective issue resolution.</p><p>• Build strong working knowledge of product lines, including functionality, practical applications, limitations, and recommended usage practices.</p><p>• Partner with Quality, Marketing, Customer Service, and Help Desk teams to investigate escalated cases and coordinate timely resolutions.</p><p>• Contribute to complaint review activities by gathering details, documenting findings, and supporting root cause and corrective action efforts.</p><p>• Deliver follow-up communication to customers to confirm resolution, reinforce best practices, and maintain a high standard of support.</p><p>• Assist with customer onboarding, product education, and training efforts for healthcare, laboratory, and distribution-based accounts.</p><p>• Escalate critical concerns when needed and support occasional onsite visits when additional technical assistance is required.</p><p>• Work within business platforms and support tools, including environments such as Salesforce or similar service systems, to track issues and maintain accurate records.</p>
- 2026-11-11T00:00:00Z
- Sandy, UT
- onsite
- Permanent / Full Time
- 54000 - 62000 USD / Yearly
- <p>We are looking for a hands-on Help Desk/Desktop Support Analyst to support technology operations for an organization in Sandy, Utah. This position blends user support, desktop administration, on-site technical work, and documentation, making it ideal for someone who enjoys solving problems in an office settings. The role includes seasonal travel to multiple locations and requires a dependable, detail-oriented individual who can maintain consistent standards while delivering responsive technical assistance.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-line technical support for staff, resolving issues related to Windows computers, Microsoft 365, printers, browsers, security software, and network connectivity.</p><p>• Set up, configure, maintain, and replace desktop systems and related hardware while ensuring devices meet established operational standards.</p><p>• Assist with operating system imaging, software deployment, patching, and application configuration across user workstations and shared environments.</p><p>• Travel to school and office sites to install workstations, support computer lab rollouts, and complete assigned technology refresh initiatives.</p><p>• Diagnose equipment failures, manage support tickets through resolution, and coordinate with external service providers when repairs are needed.</p><p>• Install and maintain structured cabling for voice and data connections, including basic termination, testing, cable organization, and equipment mounting.</p><p>• Create and update technical procedures, configuration records, and support documentation to promote consistency and efficient issue resolution.</p><p>• Provide support during after-hours or weekend assignments as needed and contribute to projects that require seasonal multi-state travel.</p><p>• Track hardware assets and maintain accurate inventory information for deployed and retired equipment.</p>
- 2026-10-22T00:00:00Z
- Fort Washington, PA
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization.<br><br>Responsibilities:<br>• Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations.<br>• Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner.<br>• Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts.<br>• Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently.<br>• Prepare and configure end-user devices for deployment, ensuring systems are ready for business use.<br>• Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early.<br>• Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems.<br>• Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
- 2026-10-15T00:00:00Z
- Tucson, AZ
- onsite
- Temporary / Contract
- 20 - 25 USD / Hourly
- <p>We are seeking a customer-focused Help Desk Technician to provide first-line technical support for end users across a growing organization. This role is responsible for troubleshooting hardware, software, and network issues, supporting Microsoft 365 environments, managing user accounts, and ensuring timely resolution of technical incidents. The ideal candidate is highly organized, service-oriented, and passionate about delivering an exceptional user experience.</p><p>Key Responsibilities</p><ul><li>Respond to and resolve help desk tickets through phone, email, chat, and in-person support.</li><li>Troubleshoot desktop, laptop, printer, mobile device, and peripheral issues.</li><li>Provide support for Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and password resets within Active Directory and Azure AD.</li><li>Install, configure, and maintain Windows 10/11 workstations.</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Document technical issues, solutions, and support procedures.</li><li>Escalate complex issues to senior support staff and infrastructure teams.</li><li>Support conference room technology and audiovisual equipment.</li><li>Participate in asset management and inventory tracking.</li></ul><p><br></p>
- 2026-11-11T00:00:00Z
- Draper, UT
- onsite
- Permanent / Full Time
- 65000 - 70000 USD / Yearly
- We are looking for a Senior Help Desk/Desktop Support Analyst to deliver dependable technical support for employees across a dynamic organization in Draper, Utah. This position is well suited to someone who enjoys resolving user issues, communicating clearly, and improving day-to-day technology experiences. The ideal candidate brings strong desktop support knowledge, a service-oriented approach, and the ability to manage incidents efficiently while contributing to a stable and productive IT environment.<br><br>Responsibilities:<br>• Manage support incidents and service requests from initial intake through final resolution, ensuring accurate tracking and timely follow-up.<br>• Provide end users with clear status updates, practical guidance, and attentive assistance throughout the troubleshooting process.<br>• Prioritize and escalate complex technical issues when needed to maintain service expectations and meet established response targets.<br>• Support user accounts, permissions, and endpoint access within Active Directory, Group Policy, desktop systems, and Citrix-based environments.<br>• Troubleshoot Windows workstations, core Microsoft technologies, and common connectivity problems to restore business operations quickly.<br>• Maintain support documentation, knowledge resources, and process notes to improve consistency and reduce repeat issues.<br>• Identify recurring technical problems and recommend improvements that enhance reliability and the overall user experience.<br>• Assist with infrastructure or support-related projects as assigned, including technical rollouts, upgrades, and operational initiatives.
- 2026-11-02T00:00:00Z
- Cary, IL
- onsite
- Temporary to Hire
- 25.65 - 29.08 USD / Hourly
- <p>We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.</p><p>• Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.</p><p>• Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.</p><p>• Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.</p><p>• Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.</p><p>• Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.</p><p>• Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.</p><p>• Assist with user and device administration within Active Directory and work within established enterprise IT standards.</p><p>• Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner</p>
- 2026-11-04T00:00:00Z
- Irvine, CA
- onsite
- Temporary / Contract
- 66.5 - 77 USD / Hourly
- We are looking for an Epicor Support Analyst to serve as a key resource for business teams using the Epicor Kinetic environment in Irvine, California. This Long-term Contract position is ideal for someone who can connect technical system knowledge with day-to-day operational needs, especially across finance, operations, and sales. The role focuses on resolving user challenges, clarifying system capabilities, and turning business requests into practical ERP enhancements. You will also contribute to reporting support, integration improvements, and ongoing platform optimization.<br><br>Responsibilities:<br>• Partner with finance, operations, and sales teams to support Epicor Kinetic processes from customer and account setup through order processing and related downstream activities.<br>• Investigate system issues, identify root causes, and provide clear guidance to users on effective use of Epicor Kinetic features and workflows.<br>• Meet with executives and business stakeholders to capture needs, clarify priorities, and translate operational goals into system-related solutions.<br>• Assist users with reporting needs by helping them access, interpret, and work with Epicor data for business decision-making.<br>• Contribute to enhancements involving the Epicor and Salesforce connection, including support for integration processes managed through Boomi.<br>• Support ERP updates and version-related activities within the Epicor Kinetic environment while helping users adapt to changes.<br>• Provide assistance with subscription billing processes and related workflow configuration or issue resolution.<br>• Communicate with both leadership and end users in a patient, attentive manner that builds trust and improves adoption.<br>• Recommend practical process or system improvements based on recurring user issues, cross-functional feedback, and business requirements.
- 2026-11-10T00:00:00Z
- St. Petersburg, FL
- onsite
- Temporary / Contract
- 16 - 18 USD / Hourly
- <p>We are looking for a Client Service Specialist II to support commercial and corporate banking clients from our St. Petersburg, FL location. This Long-term Contract position focuses on delivering responsive, accurate service across deposit account onboarding, treasury-related support, and client issue resolution. The ideal candidate brings strong banking knowledge, excellent communication skills, and the ability to coordinate effectively with internal partners to ensure a seamless client experience.</p><p><br></p><p>Responsibilities:</p><p>• Guide clients through onboarding activities for deposit accounts and treasury services, helping ensure timely completion and a smooth service experience.</p><p>• Respond to client inquiries with urgency and accuracy, assessing needs carefully and taking appropriate action to resolve concerns.</p><p>• Coordinate with internal teams to maintain clear communication, align on next steps, and support consistent service delivery.</p><p>• Serve as a client advocate by connecting customers with specialized internal resources when more advanced support is required.</p><p>• Investigate service-related questions and follow through on research requests until a clear resolution is provided.</p><p>• Recognize opportunities to introduce relevant banking solutions and refer clients to appropriate business line partners.</p><p>• Maintain detailed records and correspondence using banking platforms, email, and CRM tools such as Salesforce.</p><p>• Support day-to-day banking operations while managing multiple priorities in a fast-paced service environment.</p>
- 2026-11-09T00:00:00Z
- Lyndhurst, NJ
- onsite
- Temporary / Contract
- 20.9 - 24.2 USD / Hourly
- We are looking for a Customer Experience Specialist to support a fast-paced retail environment by delivering attentive service and resolving customer needs with care. This Long-term Contract position is based in Lyndhurst, New Jersey, and is ideal for someone who enjoys balancing order support, customer communication, and problem-solving throughout the day. The person in this role will help create a positive customer journey by managing inquiries, addressing product and delivery concerns, and coordinating effective solutions.<br><br>Responsibilities:<br>• Manage incoming customer orders accurately and ensure requests are processed in a timely manner.<br>• Investigate purchase-related questions by reviewing order details and providing clear updates to customers.<br>• Track shipping activity, communicate delivery information, and follow through on open issues until resolution.<br>• Support return requests and partner with customers to address product quality concerns professionally.<br>• Respond to customer inquiries across phone and email channels while maintaining a high standard of service.<br>• Handle a steady volume of interactions efficiently, balancing multiple priorities in a fast-moving setting.
- 2026-11-11T00:00:00Z
- Sand Springs, OK
- onsite
- Temporary to Hire
- 24 - 28 USD / Hourly
- <p><strong>Job Title: Customer Experience Specialist</strong></p><p><strong>Location: Sand Springs (Tulsa), OK</strong></p><p><strong>Schedule: Monday – Friday, 8:00 AM – 5:00 PM (100% Onsite)</strong></p><p><strong>Pay: $24–$28/hour (DOE)</strong></p><p><strong>Job Type: Temp-to-Hire</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a knowledgeable and customer-focused Customer Experience Specialist to support a dynamic Customer Service team. This role is responsible for delivering exceptional service to both internal and external customers, resolving complex issues, and supporting key initiatives that enhance the overall customer experience. The ideal candidate brings strong product knowledge, problem-solving skills, and the ability to thrive in a fast-paced, team-oriented environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a full-time Customer Service Representative managing assigned accounts, customers, and Account Managers</li><li>Process customer orders, revisions, and returns via phone, email, and other channels in accordance with company procedures</li><li>Communicate pricing, shipping timelines, delays, and order details clearly and accurately to customers</li><li>Confirm pricing on all orders and maintain accurate order documentation</li><li>Respond to general inquiries and route calls to the appropriate departments</li><li>Resolve escalated customer issues while collaborating with internal teams including Operations, Sales, and Procurement</li><li>Support and implement customer service initiatives, process improvements, and procedural updates</li><li>Identify opportunities to enhance orders by consolidating or suggesting additional products</li><li>Maintain strong knowledge of company products, processes, and systems</li><li>Partner with the Commercial team to meet and exceed customer expectations</li><li>Participate in monthly quality and team meetings</li></ul>
- 2026-11-11T00:00:00Z