We are looking for an Intake Coordinator to support a mission-driven organization serving the Worthington, Ohio community. This Long-term Contract position is ideal for someone who combines compassion with strong organizational skills and can create a positive experience for clients during the intake process. The successful candidate will manage incoming inquiries, gather accurate information, and coordinate next steps while working efficiently across multiple tasks and systems.<br><br>Responsibilities:<br>• Respond to incoming client calls and inquiries with professionalism, empathy, and a service-focused approach.<br>• Guide individuals through the intake process by collecting required information and ensuring records are complete and accurate.<br>• Coordinate referrals, appointments, and follow-up activities to help clients access appropriate services in a timely manner.<br>• Maintain organized documentation and update intake data within internal systems using strong technical skills.<br>• Communicate clearly with internal teams through tools such as Microsoft Teams to share updates and resolve client-related questions.<br>• Manage a high volume of requests while balancing competing priorities and maintaining attention to detail.<br>• Provide support to clients and stakeholders by explaining processes, answering questions, and addressing concerns effectively.

• Prior experience in intake coordination, customer service, call center support, or a related client-facing role.<br>• Background in healthcare, social services, nonprofit organizations, or a similar service-oriented environment.<br>• Demonstrated ability to handle multiple responsibilities at once while staying organized and accurate.<br>• Strong interpersonal skills with a compassionate and empathetic approach to client interactions.<br>• Confidence using computer systems and communication platforms, including Microsoft Teams.<br>• Ability to document information thoroughly and maintain confidentiality when handling sensitive records.<br>• Clear verbal and written communication skills with a focus on professionalism and responsiveness.

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