We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Woodside, California. This is a Contract position focused on resolving desktop and system issues, supporting Microsoft Windows environments, and delivering responsive service through ticket-based support. The ideal candidate is comfortable troubleshooting day-to-day technical problems, maintaining user access, and ensuring a smooth support experience across hardware and software needs.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.<br>• Diagnose and resolve common hardware, software, and operating system problems in a timely and detail-oriented manner.<br>• Manage user account support tasks within Active Directory, including access updates and basic administrative changes.<br>• Monitor, prioritize, and complete service desk tickets while keeping users informed on progress and resolution.<br>• Set up, configure, and support Windows 10 workstations and related peripheral devices.<br>• Escalate more complex incidents when needed and document troubleshooting steps for accurate issue tracking.<br>• Support day-to-day system access and endpoint functionality to help maintain uninterrupted business operations.

• Experience providing help desk or desktop support in a Microsoft Windows environment.<br>• Working knowledge of Active Directory for basic user and access administration.<br>• Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows platforms.<br>• Ability to perform foundational troubleshooting for hardware, software, and user access issues.<br>• Familiarity with managing and updating service desk tickets in a structured support process.<br>• Strong communication skills with the ability to assist users clearly and professionally.<br>• Ability to organize workload effectively and respond to support requests with urgency and accuracy.

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