<p>Help Desk Technician I/II</p><p>Location: Woodlawn, MD, Onsite - + support of 9 club locations around Baltimore region. Travel between sites as needed.</p><p>contract to hire</p><p><br></p><p>• This position requires a person be physically fit and mentally alert. There may be a need for standing,</p><p>walking, sitting, lifting, kneeling, bending, using/working on a step ladder, stretching, reaching, handling, thinking, reasoning, and calculating, some of it constant.</p><p>• This job has an inherent amount of physical and mental stress. All candidates must be prepared for</p><p>and capable of adapting to such conditions.</p><p>• This person must be literate in English and reasonably skilled in math.</p><p>• This person must have excellent problem solving and troubleshooting skills.</p><p>• This person must have a detail-oriented approach to tasks</p><p>• A positive attitude and polite behavior are expected in all dealings with members and/or fellow Team</p><p>members. This person must have a customer service-oriented attitude.</p><p>• This person will install, configure, and troubleshoot hardware and software.</p><p>• This person will assist with new hire onboarding account setup and change requests as needed.</p><p>• This person will monitor the helpdesk ticketing system queue and act as a primary point of contact.</p><p>• This person will coordinate break/fix work with company vendors including deliveries and installs.</p><p>• This person will manage IT projects as needed and assist with departmental projects.</p><p>• Other requirements to ensure success in this role include:</p><p>o A+/Net+/Microsoft certifications strongly preferred</p><p>o Basic knowledge of LAN/WAN networks and TCP/IIP troubleshooting</p><p>o Strong reading, writing and verbal communication skills</p><p>o 3+ years IT experience including supporting a Microsoft Windows environment</p><p>o Experience with Microsoft 365 including Sharepoint and Team</p><p>o The ability to communicate and work with all levels of staff who possess varying degrees of</p><p>technical skills.</p><p><br></p><p><br></p>

<p>o Capable of working independently as well as part of a team</p><p>o Flexible, quick learner who is resourceful, perseveres and understands the value of</p><p>documentation</p><p>o Flexibility to work off hours as needed, including some evenings/weekends</p><p><br></p>

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