<p><strong>Dispatch Operations Manager</strong></p><p>Our client, a growing mechanical services company in the Hartford area, is seeking a Dispatch Operations Manager to lead a centralized team and drive day-to-day operational excellence. This is a great opportunity for a hands-on leader with strong dispatch, scheduling, and team management experience.</p><p>Job Responsibilities</p><ul><li>Lead, coach, and develop a team of 5-8 individuals </li><li>Oversee daily operations including technician scheduling, customer communication, work orders and services </li><li>Develop and improve standard operating procedures, workflows, and best practices</li><li>Monitor and report on key operational metrics including technician utilization, response times, drive time, and work order status </li><li>Partner across the organization to maintain consistent processes and deliver exceptional customer service</li></ul><p>Qualifications</p><ul><li>5+ years of leadership experience in dispatch, service operations, field service, logistics, or a similar environment</li><li>Proven ability to lead teams, manage change, and improve performance metrics</li><li>Excellent communication, organizational, and problem-solving skills</li><li>Mechanical services industry experience is a plus</li></ul><p>This position is open due to growth and continuous internal promotion. This company prides themselves on longevity, positive culture, and supports their employees with hands on management! If interested, apply today or email your resume to <strong>Kelsey.Ryan@roberthalf(.com)</strong></p>

<ul><li>5+ years of leadership experience in dispatch, service operations, field service, logistics, or a similar environment</li><li>Proven ability to lead teams, manage change, and improve performance metrics</li><li>Excellent communication, organizational, and problem-solving skills</li><li>Mechanical services industry experience is a plus</li></ul><p><br></p>

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