We are looking for a Customer Service Representative to support a fast-paced customer support environment in Washington, District of Columbia. This is a Contract position focused on delivering courteous, efficient service while assisting customers by phone and accurately processing order information. The ideal candidate is comfortable handling a high volume of interactions, resolving routine inquiries, and providing a dependable experience with each contact. Responsibilities: • Respond to incoming customer calls promptly and professionally, providing clear information and helpful support. • Assist customers with service questions, product inquiries, and general requests while maintaining a positive experience. • Enter and update order details accurately in the appropriate systems to ensure timely processing. • Handle both inbound and outbound calls as needed to support customer follow-up and issue resolution. • Document customer interactions thoroughly so records remain complete and up to date. • Resolve routine concerns efficiently and escalate more complex matters to the appropriate team when necessary. • Maintain service quality standards by communicating clearly, listening actively, and following established procedures.

• Previous experience in a call center or customer service role. • Ability to manage a high volume of inbound calls with professionalism and attention to detail. • Experience with order entry and maintaining accurate customer records. • Strong verbal communication skills and a customer-focused approach to problem-solving. • Comfortable handling both inbound and outbound phone interactions. • Basic computer proficiency and ability to learn new systems quickly.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Washington, DC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced customer support environment in Washington, District of Columbia. This is a Contract position focused on delivering courteous, efficient service while assisting customers by phone and accurately processing order information. The ideal candidate is comfortable handling a high volume of interactions, resolving routine inquiries, and providing a dependable experience with each contact. Responsibilities: • Respond to incoming customer calls promptly and professionally, providing clear information and helpful support. • Assist customers with service questions, product inquiries, and general requests while maintaining a positive experience. • Enter and update order details accurately in the appropriate systems to ensure timely processing. • Handle both inbound and outbound calls as needed to support customer follow-up and issue resolution. • Document customer interactions thoroughly so records remain complete and up to date. • Resolve routine concerns efficiently and escalate more complex matters to the appropriate team when necessary. • Maintain service quality standards by communicating clearly, listening actively, and following established procedures.
2026-07-09T00:00:00Z